We changed our name from IT Central Station: Here's why
Veerender Kumar
Product Owner at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Overall good features, stable, but lacking flexibility

What is our primary use case?

We are using SAP ERP in the agricultural industry and we use it mostly for finance control models.

What is most valuable?

Overall the solution is very good in the industry.

What needs improvement?

The flexibility in using the software could improve. I am from a product background and I've been testing a lot of applications, for example, Informatics. The UI, features, and cloud version could improve.

For how long have I used the solution?

I have been using SAP ERP for approximately two years.

What do I think about the stability of the solution?

SAP ERP is stable.

What do I think about the scalability of the solution?

I have found SAP ERP scalable. We have approximately 100 people using this solution in my organization.

How are

What is our primary use case?

We are using SAP ERP in the agricultural industry and we use it mostly for finance control models.

What is most valuable?

Overall the solution is very good in the industry.

What needs improvement?

The flexibility in using the software could improve. I am from a product background and I've been testing a lot of applications, for example, Informatics. The UI, features, and cloud version could improve.

For how long have I used the solution?

I have been using SAP ERP for approximately two years.

What do I think about the stability of the solution?

SAP ERP is stable.

What do I think about the scalability of the solution?

I have found SAP ERP scalable.

We have approximately 100 people using this solution in my organization.

How are customer service and support?

My team was involved with the support and they could improve by being faster.

Which solution did I use previously and why did I switch?

We have used a previous solution and it was a purely homegrown system, which was completely customized and developed in .NET.

How was the initial setup?

The initial setup was complex and took approximately three hours for all the computers.

What about the implementation team?

We used an integrator for the implementation of the solution. Four consultants is a good number for the process.

What's my experience with pricing, setup cost, and licensing?

We pay annually for the use of this solution.

What other advice do I have?

I would recommend this solution.

I would rate SAP ERP a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Manager - Business Intelligence, Business Relationship Manager at a manufacturing company with 10,001+ employees
Real User
Control and governance are great features
Pros and Cons
  • "Control and governance are the best features."
  • "Pricing could be improved for preferred customers."

What is our primary use case?

I'm the company manager and we are customers of SAP. 

What is most valuable?

Control and governance are the best features of SAP. We have good support as well and there is a big ecosystem around SAP where we can get technical support. 

What needs improvement?

SAP is always costlier than other products so I'd like to see the pricing improved for preferred customers. Integration could also be improved. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. There are four plants in my area and about 100 people using SAP. There are many, many more users worldwide. 

How are customer service and technical support?

We are satisfied with the technical support. 

Which solution did I use previously and why did I switch?

We used JD Edwards before SAP and as a corporate move, all the plants went over to SAP and our department also moved eventually. The company chose a good product. 

How was the initial setup?

The initial setup is somewhat difficult but with the kind of support we have it's not a problem. The installation or implementation is a tough thing for SAP, there are multiple factors which have to be taken into consideration.

What other advice do I have?

For larger companies, I think SAP is the best solution we have in ERP.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
565,304 professionals have used our research since 2012.
SAP MDG Consultant at a tech services company with 11-50 employees
Consultant
Top 5
Easy to install with good Material Management capabilities, but it could be more stable

What is our primary use case?

I am with a consulting company and we assist our clients with different solutions. SAP ERP is one of the products that I have experience with. It is primarily used for Material Management (MM) processes. We use an SAP S/4HANA system.

What is most valuable?

The most valuable features are the ease of installation and the MM functionality.

What needs improvement?

I always prefer using an S/4HANA system.

For how long have I used the solution?

I have been working with SAP ERP for more than one year.

What do I think about the stability of the solution?

Although I have had problems with stability, so does every product. SAP is the best of all of them in this regard.

How are customer service and technical support?

I have never been in contact…

What is our primary use case?

I am with a consulting company and we assist our clients with different solutions. SAP ERP is one of the products that I have experience with. It is primarily used for Material Management (MM) processes.

We use an SAP S/4HANA system.

What is most valuable?

The most valuable features are the ease of installation and the MM functionality.

What needs improvement?

I always prefer using an S/4HANA system.

For how long have I used the solution?

I have been working with SAP ERP for more than one year.

What do I think about the stability of the solution?

Although I have had problems with stability, so does every product. SAP is the best of all of them in this regard.

How are customer service and technical support?

I have never been in contact with technical support.

How was the initial setup?

This is an easy product to install, although the process can be more difficult depends on the customer's requirements and environment. Sometimes, we have to interact with customers a lot before it is complete.

What other advice do I have?

This is a product that I recommend for others.

In summary, this is a good product but it is made by humans hands. Every product has problems, even in perfect projects. Nonetheless, this one is good enough.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SAP Basis Consultant at a energy/utilities company with 1,001-5,000 employees
Real User
Top 5Leaderboard
A flexible and customizable solution that is both stable and scalable

What is our primary use case?

We are using this solution to help us with business processes and to run our business efficiently.

What is most valuable?

The most valuable features are that it's very customizable and it's flexible.

What needs improvement?

The initial setup could be simplified. Technical support response time could be better. SAP ERP needs to be more innovative when it comes to areas like mobility and the internet. They have to enable it.

For how long have I used the solution?

I have been working with SAP ERP for approximately ten years.

What do I think about the stability of the solution?

It's a stable solution and we have plans to increase our usage.

What do I think about the scalability of the solution?

SAP ERP is very scalable.

How are customer

What is our primary use case?

We are using this solution to help us with business processes and to run our business efficiently.

What is most valuable?

The most valuable features are that it's very customizable and it's flexible.

What needs improvement?

The initial setup could be simplified.

Technical support response time could be better.

SAP ERP needs to be more innovative when it comes to areas like mobility and the internet. They have to enable it.

For how long have I used the solution?

I have been working with SAP ERP for approximately ten years.

What do I think about the stability of the solution?

It's a stable solution and we have plans to increase our usage.

What do I think about the scalability of the solution?

SAP ERP is very scalable.

How are customer service and technical support?

Technical support is good, but there is always room for improvement. They could be faster.

How was the initial setup?

The initial setup is a bit complex.

It took approximately six months to deploy.

What about the implementation team?

We had a tech agency help with deployment.

What's my experience with pricing, setup cost, and licensing?

There are licensing costs.

What other advice do I have?

I would recommend this solution but not on a large scale. They should start on a smaller scale.

I would rate SAP ERP an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Application Development Manager at a real estate/law firm with 201-500 employees
Real User
Top 20
A robust product, but it is expensive and the technical support is below average

What is our primary use case?

My primary use case is Enterprise Resource Planning.

What is most valuable?

This is a robust and feature-rich solution.

What needs improvement?

The user interface needs to be improved. Licensing is expensive and should be reduced.

For how long have I used the solution?

I have been working with SAP ERP for seven years.

What do I think about the stability of the solution?

The stability is quite good.

What do I think about the scalability of the solution?

We have between 18 and 20 people who regularly use this ERP.

How are customer service and technical support?

We have had experiences with technical support that are both good and bad. Overall, I would say that they are below average. Their support is not clear, and furthermore, even a…

What is our primary use case?

My primary use case is Enterprise Resource Planning.

What is most valuable?

This is a robust and feature-rich solution.

What needs improvement?

The user interface needs to be improved.

Licensing is expensive and should be reduced.

For how long have I used the solution?

I have been working with SAP ERP for seven years.

What do I think about the stability of the solution?

The stability is quite good.

What do I think about the scalability of the solution?

We have between 18 and 20 people who regularly use this ERP.

How are customer service and technical support?

We have had experiences with technical support that are both good and bad. Overall, I would say that they are below average. Their support is not clear, and furthermore, even a priority ticket takes a lot of time to resolve.

How was the initial setup?

The initial setup is complex. It took us about a year and a half to fully deploy.

What about the implementation team?

We called a consultant to assist us with implementation and deployment, although we have an internal team that handles the maintenance.

What's my experience with pricing, setup cost, and licensing?

This is a costly product.

What other advice do I have?

The cloud option for this solution is quite good.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP Architect/ Business Analyst BPC, BW , SAC , FI at a educational organization with 10,001+ employees
Real User
Top 5Leaderboard
A stable ERP solution with a good user interface and a lot of functionalities

What is our primary use case?

We mainly use SAP ERP for business and business process improvements.

What is most valuable?

SAP ERP has a good user interface with a lot of functionalities and good interface options.

What needs improvement?

It would be better if SAP ERP offered more competitive pricing. It would also help if it were more open, more flexible, with more standard products.

For how long have I used the solution?

I have been using SAP ERP for the last 15 years.

What do I think about the stability of the solution?

SAP ERP is a stable solution.

What do I think about the scalability of the solution?

The scalability of SAP ERP depends on different modules.

How are customer service and technical support?

SAP ERP technical support has been really good. All SAP…

What is our primary use case?

We mainly use SAP ERP for business and business process improvements.

What is most valuable?

SAP ERP has a good user interface with a lot of functionalities and good interface options.

What needs improvement?

It would be better if SAP ERP offered more competitive pricing. It would also help if it were more open, more flexible, with more standard products.

For how long have I used the solution?

I have been using SAP ERP for the last 15 years.

What do I think about the stability of the solution?

SAP ERP is a stable solution.

What do I think about the scalability of the solution?

The scalability of SAP ERP depends on different modules.

How are customer service and technical support?

SAP ERP technical support has been really good. All SAP support has been really good. Response time is good, and they have a good understanding of the product.

How was the initial setup?

It wasn't easy to install SAP ERP. It has its own sequence of steps that we need to follow, but it isn't that complicated.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are slightly on the higher side. They need to make it more competitive.

What other advice do I have?

I would recommend SAP ERP to potential customers.

On a scale from one to ten, I would give SAP ERP an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: implementer
IT manager at a tech services company with 51-200 employees
Real User
It helps manage enterprise resources

What is most valuable?

ERP can help manage all enterprise resources. It brings them together and provides some analytical data to inform management decisions.

What needs improvement?

I'm only working on the front end with ERP's user interface, which isn't very easy for end-users. It's an old-school interface, so it's often challenging to find what you need. It could be because I'm not well trained in ERP. I occasionally work with the user interface when I'm negotiating a contract.

For how long have I used the solution?

We've been using ERP for five or six years.

What do I think about the stability of the solution?

The stability depends on several factors, not only the SAP software but also your infrastructure, configuration, and support. All those aspects should be…

What is most valuable?

ERP can help manage all enterprise resources. It brings them together and provides some analytical data to inform management decisions.

What needs improvement?

I'm only working on the front end with ERP's user interface, which isn't very easy for end-users. It's an old-school interface, so it's often challenging to find what you need. It could be because I'm not well trained in ERP. I occasionally work with the user interface when I'm negotiating a contract.

For how long have I used the solution?

We've been using ERP for five or six years.

What do I think about the stability of the solution?

The stability depends on several factors, not only the SAP software but also your infrastructure, configuration, and support. All those aspects should be considered together. 

How are customer service and support?

I haven't contacted SAP for support with ERP, but I have a relationship with them. My previous company was a software vendor that sold many applications similar to ERP, so I can express my general opinion.

SAP's support work is divided into three different areas: production environment, testing, and development. There is a specific approach for each area, with a different level of availability, response times, etc. Of course, the production environment is more critical, and SAP allocates more resources to it than others.

What other advice do I have?

I would rate SAP ERP eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Sr. Manager IT at a consumer goods company with 1,001-5,000 employees
Real User
Next generation tool with many beneficial integrated modules

What is our primary use case?

I'm the head of IT and we are customers of SAP ERP.

What is most valuable?

This is a great product with a lot of good integrated modules. It's a fine product in terms of integrity, I have a lot of praise for the SAP. This is a next generation tool that has been greatly improved. 

What needs improvement?

It's difficult to code, the structured language is difficult and could be improved. In my view, the article financials could be better. 

For how long have I used the solution?

We've been using this solution for around nine years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

Scalability is not really relevant in this type of product. 

How are

What is our primary use case?

I'm the head of IT and we are customers of SAP ERP.

What is most valuable?

This is a great product with a lot of good integrated modules. It's a fine product in terms of integrity, I have a lot of praise for the SAP. This is a next generation tool that has been greatly improved. 

What needs improvement?

It's difficult to code, the structured language is difficult and could be improved. In my view, the article financials could be better. 

For how long have I used the solution?

We've been using this solution for around nine years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

Scalability is not really relevant in this type of product. 

How are customer service and technical support?

I've experienced both the functional side and the technical side. They are good, I have explored a few things about the ABAP Dictionary and technologies. The structured language could be simplified. 

How was the initial setup?

If you have good resources and quality people who understand the business and procedures, the implementation is not a big challenge. 

What other advice do I have?

I rate this solution a nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.