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Wael Elsagh - PeerSpot reviewer
Solutions Architect at EJADA
Real User
Feb 16, 2023
Beneficial financial module, useful pre-reconfigured setup, and simple setup
Pros and Cons
  • "The most valuable feature of SAP ERP is the financial module, pre-configured packages, and plenty of features. The solution is updating and adding new features that are helpful."
  • "When there is a system error it provides an error code and a lot of times these can be complicated. The support team could have more knowledge to be able to assist with these situations more promptly."

What is our primary use case?

We are using SAP ERP in the public sector for manufacturing and R & D.

The solution can be deployed on-premise and in the cloud.

What is most valuable?

The most valuable feature of SAP ERP is the financial module, pre-configured packages, and plenty of features. The solution is updating and adding new features that are helpful.

For how long have I used the solution?

I have been using SAP ERP for approximately seven years.

What do I think about the stability of the solution?

There can be some stability issues.

Buyer's Guide
SAP ERP
April 2026
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,287 professionals have used our research since 2012.

What do I think about the scalability of the solution?

SAP ERP is scalable. You are able to add administrative modules to increase the features. There are many other modules that can be added, such as the Linux framework and the business technology platform.

For an on-premise deployment, there needs to be administration monitoring of all services. This is because there can be a lot of resources being used that have to be monitored on the server. We have found some instances of overloading in the reports.

The cloud deployment is managed by the cloud provider and it is highly scalable.

I have approximately 10 clients using this solution.

I rate the scalability of SAP ERP a nine out of ten.

How are customer service and support?

When there is a system error it provides an error code and a lot of times these can be complicated. The support team could have more knowledge to be able to assist with these situations more promptly.

How was the initial setup?

The setup of SAP ERP can be simple because there are pre-configured setups. This allows for similar implementation for clients. Cloud deployment can be easier. The on-premise takes more time to build the servers and systems.

We followed the active SAP methodology for the implementation of the solution. We then gather all the details needed for the business to complete the implementation, such as realization, customer training, and integration. We then support the customer for a few months after we deploy it.

A typical project can take seven to eight months to finish implementation.

What about the implementation team?

We do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a one-time license that is needed to use the solution. The support is what is needed to be renewed annually.

What other advice do I have?

I would recommend this solution.

I rate SAP ERP a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Harish Golla - PeerSpot reviewer
SAP Consultant at Quadricit
Real User
Feb 15, 2023
Helpful system integrations, flexible, and high availability
Pros and Cons
  • "The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market."
  • "The reporting feature could improve in SAP ERP. It could benefit from being more flexible."

What is our primary use case?

We are using SAP ERP for typical ERP use cases.

The solution can be deployed on the cloud and on-premise.

How has it helped my organization?

The solution has helped organizations with the integration of other systems.

What is most valuable?

The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market.

What needs improvement?

The reporting feature could improve in SAP ERP. It could benefit from being more flexible.

For how long have I used the solution?

I have been using SAP ERP for approximately 10 years.

What do I think about the stability of the solution?

I rate the stability of SAP ERP a ten out of ten.

What do I think about the scalability of the solution?

I rate the scalability of SAP ERP a ten out of ten.

How are customer service and support?

I rate the support of SAP ERP a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of SAP ERP is complex. However, if you have a good team it can be easier.

The deployment time can depend on the size of the company.

What was our ROI?

I have received a return on investment using SAP ERP.

What's my experience with pricing, setup cost, and licensing?

The price of SAP ERP is high, but it is worth the money. The maintenance and support can be expensive. There should be a different price model for businesses that are not as large to be able to afford it.

If the price of the solution was less it would be able to reach more of my customer.

I rate the price of SAP ERP a three out of ten.

What other advice do I have?

I rate SAP ERP a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
SAP ERP
April 2026
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,287 professionals have used our research since 2012.
Works with 1,001-5,000 employees
Real User
Feb 8, 2023
Strong reporting, visibility, and performance
Pros and Cons
  • "The most significant elements of this solution are the ability to create a virtual product, a service product, and delivery."
  • "The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing. The root cause analysis is very common across industries, yet SAP does not offer this option. A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons."

What is our primary use case?

Within the organization, I use SAP ERP on a daily basis.

What is most valuable?

The most significant elements of this solution are the ability to create a virtual product, a service product, and delivery.

What needs improvement?

Data analytics can be improved.

The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. 

For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing.

The root cause analysis is very common across industries, yet SAP does not offer this option.

A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons.

That would have been ideal, but sadly, that option is not available in SAP. I checked other modules, but that option does not exist anywhere.

For how long have I used the solution?

I have been working with SAP ERP, for eight years.

What do I think about the stability of the solution?

It is a very stable product. I would rate the stability of SAP ERP a nine out of ten.

What do I think about the scalability of the solution?

In terms of scalability, everything is very modular. It would be great if you could combine everything.

I would rate the scalability a five or six out of ten.

How are customer service and support?

Technical support could be improved. It comes with an additional cost.

How was the initial setup?

It was set up for me. I didn't have to do anything.

What's my experience with pricing, setup cost, and licensing?

I am not sure. However, extensions cost approximately $100,000 or$200,000.

What other advice do I have?

SAP ERP is a great product, but its flexibility is limited.

It's a great product, but it has been driven from the top. It has been driven from the top. It is not a customer-based solution. We are offered something as it is and we are expected to use it as it is.

I would rate SAP ERP a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sara Sara - PeerSpot reviewer
IT Engineer at Maroc Telecom ADSL
Real User
Feb 1, 2023
Easy to use and expand with helpful support
Pros and Cons
  • "It has been quite stable so far."
  • "The only feature that is not available in our current version is web access."

What is our primary use case?

We primarily use the solution for logistics, finance, asset management, and accounting.

What is most valuable?

I like that it is applicable to so many use cases. 

It has been quite stable so far. 

Technical support is helpful and responsive. 

It's very scalable. 

The product is easy to use. 

What needs improvement?

I don't see room for improvement; we use a lot of specifics in our version.

The only feature that is not available in our current version is web access.

We'd like to have mobile access. 

The solution isn't great for smaller companies since it does cost quite a bit for licensing. The price could be lower.

For how long have I used the solution?

I've used the solution since 2006.

What do I think about the stability of the solution?

The stability is great. I'd rate it nine out of ten. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. 

What do I think about the scalability of the solution?

It offers good scalability. I'd rate the ability to expand eight out of ten. You can grow out f you need to. 

We do not have plans to change solutions. While we're planning to switch to the new version of SAP S/4, we will stay with our ERP.

How are customer service and support?

Technical support has been good. They are always available to us if we need them. We are satisfied with the level of support we get. 

Which solution did I use previously and why did I switch?

We did not previously use a different solution before jumping into this product. This was our first ERP

How was the initial setup?

I wasn't involved in the first deployment as it was in 2006. However, I was involved in the migration from the old version to the current version. That process was quite complex since we use a lot of specifics in our version. That made it difficult. We had to bring all the specific programs to the new version and also test all the specifics.

What's my experience with pricing, setup cost, and licensing?

There is another technical team that is responsible for the licenses and the number of users. I don't directly handle pricing.

What other advice do I have?

We're a customer and end-user. 

I really recommend it to new clients as we have all the modules in one system, and it's scalable and easy to use.

Personally, I'm very satisfied with it. From the technical side to the functional side, we are satisfied. I would rate it nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Neno Lazarov - PeerSpot reviewer
Head Of Financial Control at TED BED JSC
Real User
Jan 4, 2023
It's good for finance analytics, production drill-down, and other types of analysis
Pros and Cons
  • "SAP ERP provides the perfect database and options for additional production. It's also good for finance analytics, production drill-down, and other types of analysis."
  • "The reporting could be improved, such as the casework, production, and activity reports. Our consultants in a subsidiary enterprise have requested that we develop a new production report. They could also improve production, financial, and HR analysis."

What is our primary use case?

I use SAP in the finance department for two manufacturing subsidiaries of my company. 

What is most valuable?

SAP ERP provides the perfect database and options for additional production. It's also good for finance analytics, production drill-down, and other types of analysis.

What needs improvement?

The reporting could be improved, such as the casework, production, and activity reports. Our consultants in a subsidiary enterprise have requested that we develop a new production report. They could also improve production, financial, and HR analysis. 

For how long have I used the solution?

My company has used SAP ERP for more than 10 years.

What do I think about the stability of the solution?

SAP ERP is stable.

What do I think about the scalability of the solution?

SAP ERP is scalable.

How are customer service and support?

I rate SAP support seven out of 10. 

How would you rate customer service and support?

Neutral

How was the initial setup?

It might be difficult for people who are new to the platform. I rate it seven out of 10 for ease of setup.

What was our ROI?

SAP ERP is worth the money.

What's my experience with pricing, setup cost, and licensing?

It was expensive. I rate SAP ERP about three out of 10 for affordability. This software is designed to meet the individual needs of each company.

What other advice do I have?

I rate SAP ERP eight out of 10. SAP ERP is a good system for optimizing processes for various employees and it offers information for company decision-making. It provides databases and other tools for HR, production, and financial analysis. 

My advice to new users is to forget everything they know about other software and ERP systems because SAP is specific and customized for different types of activities. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Human Resources Analyst at Khatib & Alami
Real User
Oct 23, 2022
Great localization features, but is not easily integrated with outside products
Pros and Cons
  • "The payroll solution and the localization for advances are valuable."
  • "The payroll solution and the localization for advances are valuable."
  • "It is not easily integrated with outside products."
  • "It is not easily integrated with outside products because we purchased the finance, timesheet and project management modules on-premises and the HR module on cloud."

What is most valuable?

The payroll solution and the localization for advances are valuable.

What needs improvement?

There is room for improvement, especially since we are dealing with two systems, on-premises and on cloud, and so many connections could be interrupted. Sometimes the checking criteria on Success Factors are different than the criteria on S4Hana, so we enter master data, and the Success Factor accepts it. However, additional controls are done on S4Hana, so not all the data goes smoothly. Sometimes we have so many errors and must monitor them, which takes time.

It is not easily integrated with outside products because we purchased the finance, timesheet and project management modules on-premises and the HR module on cloud. Our integration issues may be specific to our company, and others may not have similar issues.

For how long have I used the solution?

We have been using this solution for one year. We have Success Factors. I'm not sure of the version number, but we recently updated it. We have part of it on cloud and part of it on-premises.

How are customer service and support?

We contact technical support when we have issues. I have only used them a few times, but my colleagues have said it takes some time to get a response from them.

How was the initial setup?

The initial setup wasn't that complex. We went live for about eight branches, and it was complex in terms of size only. Everyone uses this solution because it is used for timesheets.

What's my experience with pricing, setup cost, and licensing?

I have no details about the pricing.

What other advice do I have?

I rate this product a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mohamed Nabih - PeerSpot reviewer
Head Of Information Technology at OSHCO group
Real User
Oct 5, 2022
Useful integration, helpful support, and plenty of modules
Pros and Cons
  • "The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales."
  • "The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales."
  • "The initial setup of SAP ERP is complex and it took a lot of time."
  • "The initial setup of SAP ERP is complex and it took a lot of time."

What is our primary use case?

We are using SAP ERP at a manufacturing company for a production system, material management requirements, and materials planning.

What is most valuable?

The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales.

For how long have I used the solution?

I have been using SAP ERP for approximately 14 years.

What do I think about the stability of the solution?

SAP ERP is a very stable system. It's made in Germany so it's a very stable system and received updates all the time.

What do I think about the scalability of the solution?

We have hundreds of users that are using SAP ERP.

How are customer service and support?

The technical support from SAP ERP is very good.

I used technical support a few times over two years because of the cable system. We are only using them in emergencies or urgent matters.

Which solution did I use previously and why did I switch?

We have only used SAP ERP.

How was the initial setup?

The initial setup of SAP ERP is complex and it took a lot of time.

What about the implementation team?

We used approximately seven people for the deployment of the solution. There are plenty of modules and for each module of the solution, such as material management, we have an expert that helps us. 

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use this solution.

What other advice do I have?

I recommend this solution to any company.

I rate SAP ERP a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AjayKumar7 - PeerSpot reviewer
Manager, Business Analytics, BI Lead at a consultancy with 10,001+ employees
Real User
Top 5
Jul 14, 2022
Useful features for financial management but technical support could be better
Pros and Cons
  • "The features are very useful for finance."
  • "The features are very useful for finance."
  • "In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult."
  • "In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult."

What is our primary use case?

I use this solution for finance and procurement.

The solution is deployed on-premises and on a private cloud, and it's running on the Azure platform.

What is most valuable?

The features are very useful for finance.

What needs improvement?

They frequently change their strategy with the product, which they didn't do before. There are too many versions. In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult.

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

Technical support could be improved. I would rate them 2.5 out of 5.

How was the initial setup?

The initial setup was medium difficulty. We had more than 100 people working on it for two years.

What other advice do I have?

I would rate this solution seven out of ten. 

My advice is that products fail or succeed depending on the organization that is implementing the solution.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: April 2026
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Buyer's Guide
Download our free SAP ERP Report and get advice and tips from experienced pros sharing their opinions.