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Wael Elsagh - PeerSpot reviewer
Solutions Architect at EJADA
Real User
Beneficial financial module, useful pre-reconfigured setup, and simple setup
Pros and Cons
  • "The most valuable feature of SAP ERP is the financial module, pre-configured packages, and plenty of features. The solution is updating and adding new features that are helpful."
  • "When there is a system error it provides an error code and a lot of times these can be complicated. The support team could have more knowledge to be able to assist with these situations more promptly."

What is our primary use case?

We are using SAP ERP in the public sector for manufacturing and R & D.

The solution can be deployed on-premise and in the cloud.

What is most valuable?

The most valuable feature of SAP ERP is the financial module, pre-configured packages, and plenty of features. The solution is updating and adding new features that are helpful.

For how long have I used the solution?

I have been using SAP ERP for approximately seven years.

What do I think about the stability of the solution?

There can be some stability issues.

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What do I think about the scalability of the solution?

SAP ERP is scalable. You are able to add administrative modules to increase the features. There are many other modules that can be added, such as the Linux framework and the business technology platform.

For an on-premise deployment, there needs to be administration monitoring of all services. This is because there can be a lot of resources being used that have to be monitored on the server. We have found some instances of overloading in the reports.

The cloud deployment is managed by the cloud provider and it is highly scalable.

I have approximately 10 clients using this solution.

I rate the scalability of SAP ERP a nine out of ten.

How are customer service and support?

When there is a system error it provides an error code and a lot of times these can be complicated. The support team could have more knowledge to be able to assist with these situations more promptly.

How was the initial setup?

The setup of SAP ERP can be simple because there are pre-configured setups. This allows for similar implementation for clients. Cloud deployment can be easier. The on-premise takes more time to build the servers and systems.

We followed the active SAP methodology for the implementation of the solution. We then gather all the details needed for the business to complete the implementation, such as realization, customer training, and integration. We then support the customer for a few months after we deploy it.

A typical project can take seven to eight months to finish implementation.

What about the implementation team?

We do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a one-time license that is needed to use the solution. The support is what is needed to be renewed annually.

What other advice do I have?

I would recommend this solution.

I rate SAP ERP a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Human Resources Analyst at Khatib & Alami
Real User
Great localization features, but is not easily integrated with outside products
Pros and Cons
  • "The payroll solution and the localization for advances are valuable."
  • "It is not easily integrated with outside products."

What is most valuable?

The payroll solution and the localization for advances are valuable.

What needs improvement?

There is room for improvement, especially since we are dealing with two systems, on-premises and on cloud, and so many connections could be interrupted. Sometimes the checking criteria on Success Factors are different than the criteria on S4Hana, so we enter master data, and the Success Factor accepts it. However, additional controls are done on S4Hana, so not all the data goes smoothly. Sometimes we have so many errors and must monitor them, which takes time.

It is not easily integrated with outside products because we purchased the finance, timesheet and project management modules on-premises and the HR module on cloud. Our integration issues may be specific to our company, and others may not have similar issues.

For how long have I used the solution?

We have been using this solution for one year. We have Success Factors. I'm not sure of the version number, but we recently updated it. We have part of it on cloud and part of it on-premises.

How are customer service and support?

We contact technical support when we have issues. I have only used them a few times, but my colleagues have said it takes some time to get a response from them.

How was the initial setup?

The initial setup wasn't that complex. We went live for about eight branches, and it was complex in terms of size only. Everyone uses this solution because it is used for timesheets.

What's my experience with pricing, setup cost, and licensing?

I have no details about the pricing.

What other advice do I have?

I rate this product a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
SAP ERP
May 2025
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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Mohamed Nabih - PeerSpot reviewer
Head Of Information Technology at OSHCO group
Real User
Useful integration, helpful support, and plenty of modules
Pros and Cons
  • "The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales."
  • "The initial setup of SAP ERP is complex and it took a lot of time."

What is our primary use case?

We are using SAP ERP at a manufacturing company for a production system, material management requirements, and materials planning.

What is most valuable?

The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales.

For how long have I used the solution?

I have been using SAP ERP for approximately 14 years.

What do I think about the stability of the solution?

SAP ERP is a very stable system. It's made in Germany so it's a very stable system and received updates all the time.

What do I think about the scalability of the solution?

We have hundreds of users that are using SAP ERP.

How are customer service and support?

The technical support from SAP ERP is very good.

I used technical support a few times over two years because of the cable system. We are only using them in emergencies or urgent matters.

Which solution did I use previously and why did I switch?

We have only used SAP ERP.

How was the initial setup?

The initial setup of SAP ERP is complex and it took a lot of time.

What about the implementation team?

We used approximately seven people for the deployment of the solution. There are plenty of modules and for each module of the solution, such as material management, we have an expert that helps us. 

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use this solution.

What other advice do I have?

I recommend this solution to any company.

I rate SAP ERP a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Olaf Dölz - PeerSpot reviewer
Senior Solution Engineer at Winshuttle
Real User
Provides many interfaces, which allows you to build satellites around it with other SAP or third-party solutions
Pros and Cons
  • "There are many interfaces, so you really can build satellites around it like with other SAP stuff or even third-party stuff."
  • "If big companies are going for SAP and they would like to install it, they should know that it still needs time. Implementation will cost a lot of money."

What is our primary use case?

In the past, it was a pure on-premise solution. As the market has gone on, SAP is all also delivering hybrid or public and private clouds. Because you can configure SAP for huge automotive factories — like Rolls-Royce and Mercedes-Benz, for example — they do have some development inside of these kinds of software. Therefore, it's really difficult to bring everything into the cloud. 

So, although SAP is making a lot of business with the hybrid or private and public cloud solutions, I think there are still others who would like to use solutions other than pure cloud solutions. This is my impression.

What is most valuable?

I'm an old-fashioned guy, so I feel better when I have GUI. So, not a web browser. This makes me feel better because of security issues.

What needs improvement?

If big companies are going for SAP and they would like to install it, they should know that it still needs time. Implementation will cost a lot of money. I would really appreciate it if the software tools had something like template solutions where you didn't have to spend too much time and effort to configure. Instead, the process would run in the software with just a click. So, I'd like to see better provision of templates.

For how long have I used the solution?

I started as a consultant. I have 25 years of end-user experience and experience as an implementation consultant.

What do I think about the scalability of the solution?

Right now, because of all these different deployment methods like cloud, the scalability is very good. There are plenty of options you can select. It's not a pure public cloud solution. You still have the possibility to go for on-premise or to go for hybrid and use these super large services like Amazon Web Services or go with a small private IT provider. Scalability is very high in my opinion.

How are customer service and support?

Their technical support is available 24/7. They provide good support. On a scale of 1 to 5, I would give it a 4.

How was the initial setup?

Initial setup is complex. I would rate the setup a 4 out of 5.

What other advice do I have?

I would rate this solution 8 out of 10.

There are many interfaces, so you really can build satellites around it like with other SAP stuff or even third-party stuff. The entity relationship is the basis for the whole business in the world. For example, the relationships between the customer, vendor, materials, orders, invoices, and so on. For me, this system is very logical. It's complex, but once you understand it, it's perfect.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1834797 - PeerSpot reviewer
Director at a consultancy with 11-50 employees
Real User
Comprehensive functionality but complex implementation lifecycle
Pros and Cons
  • "SAP ERP offers a wide range of functional modules, including payroll, HR, financials, and others."
  • "Implementing SAP ERP can be very costly, particularly for smaller organizations with limited resources."

What is our primary use case?

SAP ERP is essentially used for back-office functions, such as payroll and HR, as well as covering financials. It has many functional modules that can be used depending on the needs of your business.

What needs improvement?

Implementing SAP is typically very costly, and it takes a long time to deploy because of the huge amount of complexity. For smaller organizations, the implementation can be particularly challenging. Maybe the integration capabilities could be improved to increase the rest of the three tools. If you're trying to plug it into other best-of-breed products for HR or reporting, that's where you'll have charges.

I would suggest that the implementation lifecycle could be made simpler. Therefore, it would be easier and faster to implement and cost less.

For how long have I used the solution?

I've been using SAP ERP for fifteen years.

What do I think about the scalability of the solution?

It is a very scalable solution but it can be cost-prohibitive at the same time due to the time it takes.

How was the initial setup?

The deployment process depends on various factors. For the bare minimum setup, the solution would take six to nine months to deploy. But the likelihood of it taking six to nine months is very low. It's probably going to be more like a year to eighteen months to get the whole thing up and running and fully working as you expect for an organization of over six thousand people. 

The time taken to deploy the solution depends on the implementation approach. More than likely, you would roll it out to one part of the organization, which could take six to nine months. Then you would expand it to other parts of the organization, which would take longer. So, there's a deployment that could be done in six months, but it's unlikely that the entire organization would be fully onboarded in that time.

What other advice do I have?

If you're a large, professional organization with significant complexity, then SAP ERP would be a good fit as it comes with out-of-the-box support for more complicated processes. However, if you're a smaller organization or a quick-build company that's not planning to grow larger, then SAP ERP may not be advised. It's more about the complexity of the business you're running, and we run a manufacturing distribution component that is quite sophisticated compared to something you would find with Dynamics or 365. But it's more about the organization's size and complexity that determines how useful SAP ERP can be.  It may be the right solution for some and not for others, so it's subjective.

Overall, I would rate the solution a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PrateekBansal - PeerSpot reviewer
Manager at Mitsubishi Electric in India
Real User
It is a scalable solution and adapts to different business requirements
Pros and Cons
  • "It is a stable solution."
  • "The solution's UI could be better."

What is our primary use case?

We use the solution to manage our organization's financial supply chain and customer interactions.

What is most valuable?

The solution provides a lot of essential features to meet our business goals. 

What needs improvement?

The solution's UI could be better. Also, they should improve the initial setup process.

For how long have I used the solution?

We have been using the solution for eight years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution; our organization has around 250 solution users.

How are customer service and support?

The solution's technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup process is complicated.

What's my experience with pricing, setup cost, and licensing?

The solution is less expensive than its competitors. But it is costly for ERP services.

What other advice do I have?

The solution caters to different business requirements. If you have a good user base and many business processes to manage, you should opt for SAP ERP.

I rate the solution as an eight.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at RDM Tech Solutions
Real User
Big business speciality, with excellent stability, and seasoned functionality
Pros and Cons
  • "Everyone who uses SAP ERP has benefited from the functionality."
  • "I would like to see the customization of the reports become easier to work with instead of having technical support have to assist us."

How has it helped my organization?

Everyone who uses SAP ERP has benefited from the functionality.

What is most valuable?

I think the most valuable feature is that we get live real-time reporting.

What needs improvement?

I would like to see the customization of the reports become easier to work with instead of having technical support have to assist us. I would also like to see them continue adding new features.

For how long have I used the solution?

I have worked with SAP ERP for the past eighteen years.

What do I think about the stability of the solution?

The flexibility is excellent on a scale of one to ten I would rate it a nine.

What do I think about the scalability of the solution?

I would say that the scalability is around a seven on a scale of one to ten.

How was the initial setup?

The initial setup has some complexity to it.

What about the implementation team?

The depolyment can take anywhere from six to eight months. We have a team of around forty five people that help us with the implementation.

What's my experience with pricing, setup cost, and licensing?

When we talk about pricing it is expensive. On a scale of one to ten, it would rank a two. There are no additional fees but the user licenses are high.

What other advice do I have?

SAP ERP is mainly for big businesses, so just try to see that if your business is big enough to handle such an expensive ERP system because, for mid businesses we have NetSuite, but for large businesses we have SAP. I would rate SAP ERP a ten on a scale of one to ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Alaba Ayotunde O. OLUWAYIMIKA - PeerSpot reviewer
It Asset Management Lead at Dangote Industries Limited
Real User
Very robust with great asset management feature
Pros and Cons
  • "This is a robust solution with a lot of control measures."
  • "I think that implementation could be simplified."

What is our primary use case?

We are a manufacturing company and customers of SAP. 

What is most valuable?

This is a robust solution with a lot of control measures. They provide extensive documentation and I recommend it for an enterprise organization. The Asset Manager feature is great and the solution has good integration. 

What needs improvement?

I think that implementation could be simplified. 

For how long have I used the solution?

I've been using this solution for about eight years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

We have in-house support but can use external support when necessary. 

How was the initial setup?

The initial setup is somewhat complex and requires advanced planning. 

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive but for an organization the size of ours, I think it's worthwhile because of the information that goes into it and what it provides.

What other advice do I have?

If you plan to implement this solution, the most important thing is to spend time in the planning. It's important to have an extensive checklist and set up the test environment before going into production. 

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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