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reviewer1759518 - PeerSpot reviewer
DGM HR at a comms service provider with 10,001+ employees
Real User
Enables continuity in our company but needs to be more intuitive
Pros and Cons
  • "Continuing to use it enabled continuity of business."
  • "SAP needs to be more intuitive."

What is our primary use case?

When the company merged, we decided that we wanted to continue using SAP ERP because all the processes were much more mature, especially when it came to finance. The main value was the convenience for finance to run and manage the business.

The finance team was more comfortable using SAP, so that's why it was decided not to change the solution.

How has it helped my organization?

I wouldn't say it has improved the organization. The company was already using it before we merged.

Continuing to use it enabled continuity of business. It eliminated strife or angst for the employees in terms of experiences since they were already using SAP ERP.

What is most valuable?

We're using the main database. We're using the leave modules and transfers.

What needs improvement?

SAP needs to be more intuitive. It should be easy to use, mobile, and employee-friendly. You need to know the transaction codes. You need to study it to be able to use it. SAP needs to change that. They need to be more intuitive. Like how Facebook is so easy to use, or Uber. No one teaches you to use these apps, but they're intuitive and you're able to use them. So the HR applications need to be the same way.

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SAP ERP
June 2025
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For how long have I used the solution?

I've been using it since 2018. Before that, I implemented SAP ERP in my previous job and used it for two years.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's scalable.

There are currently 8,000 users who use SAP in my company. Our IT team maintains it.

We do not have plans to increase usage. SAP has said that they are dropping the ERP part. They advise moving on to SuccessFactors for HR. SAP themselves has said not to go forward with more usage, but to change the system.

How are customer service and support?

It has good support.

Which solution did I use previously and why did I switch?

We previously used Oracle. When the company merged the new finance team preferred SAP, so HR also had to move along with the finance team. 

How was the initial setup?

The company was already using SAP ERP when we joined, so I didn't have to do any setup here. But in my previous job, we did set it up.

It wasn't straightforward. We had to first align the HR processes. IBM was the implementation partner. We had to speak with SAP and also IBM. They understood our processes and they proposed the best solution. Some parts we did not agree to, so there were workarounds, but it went through. Once the design architecture was finalized, the implementation was smooth.

The deployment took six months.

What about the implementation team?

IBM was the implementation partner.

What other advice do I have?

On a scale from one to 10, I rate SAP ERP a five. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anshuman Bansal - PeerSpot reviewer
Head - SAP & Digital Transformation at a financial services firm with 1,001-5,000 employees
Real User
Offers very good production planning features and regular updates
Pros and Cons
  • "The solution provides good production planning."
  • "Could be more user friendly."

What is our primary use case?

The primary use case of SAP ERP is for taking care of financials, procurement, production planning, and project systems for CapEx budgeting, sales and distribution, and from there to management accounting and human capital management. I'm the head of digital transformation.

What is most valuable?

SAP has the edge over other solutions in the sense that they have better production planning. When it comes to CapEx budgeting they have an edge over NetSuite. In terms of manufacturing in the automotive sector, most companies in the industry use SAP. They've recently included some good new features. 

What needs improvement?

Our customers initially find the solution quite complex and not very user-friendly so that is something that could be improved. It takes some time for them to get used to it. 

For how long have I used the solution?

I've been using this solution for 15 years. 

What do I think about the stability of the solution?

The solution is very stable. SAP has a lot of experience and has evolved over time. 

What do I think about the scalability of the solution?

This is a very scalable solution. 

How are customer service and support?

The technical support is as you would expect and could be improved. 

How was the initial setup?

I've carried out deployments for about 10 customers. For those without experience, the implementation can be quite cumbersome and complex, although, over time, they realize that all the business processes are properly mapped. Maintenance requirements depend on the number of users, which modules are being implemented, and the like. It really depends on the scale and size of the implementation. 

What's my experience with pricing, setup cost, and licensing?

There are several licensing options including paying an annual subscription or taking out a perpetual license. 

What other advice do I have?

I would recommend the solution for those in the manufacturing space. I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
SAP ERP
June 2025
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,687 professionals have used our research since 2012.
SAP Platform Advisory at a tech services company with 10,001+ employees
Real User
Seamless integration, plenty of features, but support could improve
Pros and Cons
  • "The most valuable feature of SAP ERP is the integration. It can be seamlessly integrated across the board."
  • "The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit."

What is our primary use case?

We use SAP ERP for running the entire business enterprise. Most large companies run an ERP for their supply chains. Starting from taking orders all the processes through to delivery, such as finance.

What is most valuable?

The most valuable feature of SAP ERP is the integration. It can be seamlessly integrated across the board.

What needs improvement?

The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit.

For how long have I used the solution?

I have been using SAP ERP for approximately 20 years.

What do I think about the stability of the solution?

SAP ERP is reliable and stable.

What do I think about the scalability of the solution?

The solution is highly scalable.

How are customer service and support?

There are different levels of support, with some requiring additional fees. I am not happy with any of the support I have received from SAP ERP.

How was the initial setup?

The initial implementation is very complex. It is a very large complex system.

What about the implementation team?

SAP ERP is a complex system, it takes a lot of people to maintain it. Depending on many factors of the implementation environment would determine the number of required maintenance or support staff. However, at least eight to ten people are the minimum required only to maintain and support SAP ERP. This number does not include the business or functional side of the operation of the solution, this number is only for the infrastructure side.

What's my experience with pricing, setup cost, and licensing?

The solution can cost approximately $1 million a year for maintenance for a small-size company and can grow from there. Approximately $1 million is needed for a good-size company.

What other advice do I have?

SAP ERP is one of the best solutions. It's complex, but it can do a lot of things. If you are considering implementing SAP ERP, make sure you have a business process straight before you implement such a large solution. Streamline your business process and try to achieve standardization, instead of trying to customize things, use industry standards.

I rate SAP ERP a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Shady Mogawer - PeerSpot reviewer
IT Manager at Arabian Cement Company
Real User
Top 5
Has many modules, and is useful for all business processes
Pros and Cons
  • "The Material Management and Sales and Distribution modules are great. The Financial Accounting module is also great."
  • "It should be less complex. It should also have better integration capability. I am using the ACC version, and in this version, the integration and the communication are very difficult and complicated."

What is our primary use case?

It is for all business processes. It is for material management, financial accounting and controlling, sales and distribution, and HR.

Our SAP version is a little bit old. It is the ACC version.

What is most valuable?

The Material Management and Sales and Distribution modules are great. The Financial Accounting module is also great.  

What needs improvement?

One module that is not doing well is HR.

It should be less complex. It should also have better integration capability. I am using the ACC version, and in this version, the integration and the communication are very difficult and complicated.

For how long have I used the solution?

We have been using it in our company since 2008.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

I doubt if it is scalable. That's because it is on-prem, so you have a lot of parameters, and scalability would be a little bit hard.

We have 130 people, but in my company, only about 65 people are using it. It is being used every minute of every day. There might be a plan for expanding its usage, but I am not sure.

How are customer service and support?

Every time we need technical support, we take the help of a local consultant.

How was the initial setup?

I didn't do it, but I'm sure it's complex.

What's my experience with pricing, setup cost, and licensing?

I don't know the price, but I know its licensing is on a yearly basis.

What other advice do I have?

I would rate it a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at a tech consulting company with 10,001+ employees
Real User
A great all-in-one product that can scale and is stable
Pros and Cons
  • "The solution is quite scalable."
  • "It's very difficult to find people who are well versed in it."

What is most valuable?

It's a good solution as you get everything in one software. You get all modules in one software and therefore one doesn't have to look outside for any other software. 

The solution is quite scalable. 

The stability is excellent. 

What needs improvement?

The solution has a few problems here and there.

It's slightly complex and can be hard to understand if you are new to the product.

The product is very, very expensive, and therefore not really suitable for smaller organizations. 

It's very difficult to find people who are well versed in it. 

For how long have I used the solution?

I've been using the solution for 20 years at this point. It's been somewhere around two decades. I have a lot of experience with it. 

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale. If a company needs to expand it, it's not a problem. Users should be able to do so. 

It is scalable in the sense that tomorrow if you have 10 users, you can scale it to 50 users, 50 to 100. That's not a problem. It's pretty easy to scale. SAP is now pushing cloud. It used to be on-premise. When it was on-premise you would have to change your hardware. Now, that is not necessarily the case. 

How was the initial setup?

In terms of maintenance, due to the fact that the solution is complex and nobody can know everything, it's important to have at least two people on staff for maintenance that can handle it and understand how everything - or mostly everything - works. That means either hiring out experts of having in-house personnel.

What's my experience with pricing, setup cost, and licensing?

The pricing is very high. For enterprise-level organizations this may be okay, however, for smaller companies, it's likely not suitable. 

What happens is that if small companies implement it, the maintenance cost is very high for this kind of ERP. It's a problem for those companies who want to implement ERP, and they find implementation cost is higher and the license cost is extremely high. The maintenance cost is very high as well.

What other advice do I have?

I'm an implementor.

I'd rate the solution at a ten out of ten. 

It covers pretty much everything. It's not that something is missing. There are better products than this, however, they are not necessarily as complete. If you're buying those products, you will have to spend money to interface with the backbone of SAP. 

They're making it more user-friendly. A user has to work smart and if he's not able to work smart, we spend so much less time training people. Unless you have a photogenic memory, SAP can take a bit of work.

Other software can be learned in 15 days, however, SAP takes a while. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Director of Transformation SAP at a consultancy with 501-1,000 employees
Real User
Scales well and the claim management feature is useful
Pros and Cons
  • "The most valuable features are the claim management."
  • "There are a lot of manual tasks that are used by a lot of people, so it is a very good candidate for RPA."

What is our primary use case?

We are a consulting company and SAP ERP is one of the products that we implement for our customers. Our primary role is to advise them on tools and strategy, including business use cases that they want to transform.

With ERP, we are working with customers who are looking for S/4HANA transformation, mainly from a greenfield approach. For RPA, we want to add some value in the business case because the business case of the S/4HANA transformation is not so easy to find. So we use some techniques like RPA to find more money around this transformation.

Right now we try to automate some functionality, which is not yet really good, within ERP. We really want to connect via API to the RFP tool to S/4HANA in fact.

We do business consulting or IT consulting, and do not provide support. We do advise them on tools and strategy, including business cases that they have to transform. We work with them up to this point and do not do the implementation.

What is most valuable?

The most valuable features are the claim management. We also find the automation for the process within the "purchase to pay" can be valuable as well. We know that SAP already has an RPA solution to automate the reconciliation between the invoice and the orders, so we don't think that we can find a lot there. We would like to have some use cases with logistics and so on, but we don't have much right now.

We have a "purchase to pay" process, which is in SAP Ariba but mainly within the ERP. We would like to have more around purchasing because with purchasing we have a lot of money to gain and it could be very good for the business case.

What needs improvement?

There are a lot of manual tasks that are used by a lot of people, so it is a very good candidate for RPA. SAP says that if you want to extend the solutions, you need to use some solution outside of SAP for RPA, on a platform as a service or whatever. So, if SAP could have some option, but this not the tool or the best platform that is in the market. So we try to find some solutions to better convince our customers.

For how long have I used the solution?

I began working with SAP in 1992, about 28 years ago.

What do I think about the stability of the solution?

We have experienced no problems with stability.

What do I think about the scalability of the solution?

Scalability has not been an issue for our customers. Our smaller clients have between 2,000 and 3,000 users, whereas a large company has between 10,000 and 20,000 users.

How was the initial setup?

Normally our customers are in retail, the chemical industry, and energy companies. The setup is usually quite complex. When we want them to transform to S/4HANA it has been mainly customized. There are a lot of specifics because their processes are generally not straightforward.

The deployment will take perhaps two months, on average.

What other advice do I have?

When it comes to financing or accounting, SAP is quite enormous. When a company has to produce on every quarter, the numbers that would be in the SAP report, it is quite good. It has very long, long, long life behind it. Logistics, it's still okay. But for the rest, we just started G-Cloud first with a software as a service application. For HR, you have Workday, for instance.

For key purchasing, maybe go to SAP Ariba. If you are looking for Salesforce automation, for instance CRM, maybe you will go to Salesforce. It really depends on which process you want to clone and you want to target, but for the core finance, S/4HANA is a good solution.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1338723 - PeerSpot reviewer
Head of Sales and Marketing at a tech services company with 51-200 employees
Real User
Top 20
Improved financial controls with robust support and supply chain focus
Pros and Cons
  • "Its customer support is highly rated, and the technical support provided by SAP is considered very good."
  • "The initial setup was challenging initially. People did not understand much about what SAP could do."

What is our primary use case?

I am currently working in a group of companies, and we have the SAP HCM module. It is not fully implemented due to cloud issues, but we plan to transition to it. We are also using SAP S4HANA and have incorporated some aspects of the HR module, primarily focusing on payroll.

How has it helped my organization?

SAP ERP has improved our organization in several ways. For example, since moving to SAP HANA around eight years ago, the company I used to work for has gained substantial experience and benefits. 

The deployment of SAP ERP has primarily strengthened our financial controls. Although our production planning initially relied on personal interventions and Excel, the finance aspect has shown significant strength and improvement, which is a primary focus for most companies within our group.

What is most valuable?

The most critical feature of SAP ERP is its focus on supply chain and finance, as our companies are primarily oriented towards financial operations and payroll management. Its customer support is highly rated, and the technical support provided by SAP is considered very good.

What needs improvement?

There is a need for improvement in the business analytics aspect in financial reporting and also in sales and marketing analytics.

For how long have I used the solution?

Different companies are at different stages. I have used SAP since the year 1985 or 1986 when I was part of the Toyota group, and we transitioned to SAP HANA around eight years ago. Other companies, like Obertronix, began using SAP two or three years ago.

How are customer service and support?

The support from SAP has been very good. When SAP ERP was used, we did not experience any significant issues. Their technical support is rated highly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to using SAP ERP, there was no similar solution in use. We started with SAP in around 1995 or 1996, transitioning directly from using forms, Google, and Excel. There were no alternate ERP solutions before SAP.

How was the initial setup?

The initial setup was challenging initially. People did not understand much about what SAP could do. However, with experience, the transition to S4HANA became easier, as the capabilities of SAP were better understood.

What's my experience with pricing, setup cost, and licensing?

The pricing of SAP ERP is extremely high and often seen as unreasonable. An SLA agreement on maintenance is required, and it constitutes an annual expenditure. The licenses must be bought in bulk, which presents additional challenges, making the pricing not very friendly.

What other advice do I have?

SAP ERP is definitely recommended for larger companies, such as public limited companies, due to its extensive capabilities. However, smaller companies may find the maintenance and licensing fees prohibitive, and they should consider other ERP solutions.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PedroJimenez - PeerSpot reviewer
Solution Advisor at NBTeam
Reseller
Top 10
An ERP solution used in the finance and logistics area with Universal Journal feature
Pros and Cons
  • "The solution is very stable."
  • "There is room for improvement in the integration of the solution, especially in the payroll area."

What is our primary use case?

My experience is in finance and logistics. We use it for Treasury accountants, GL (General Ledger), Accounts Payable, Accounts Receivable, etcetera. It's actually with the SAP solution, maybe for treasury banks, managing bank accounts, and other solutions within SAP ERP.

What is most valuable?

The integration is a valuable feature. Actually, in S/4HANA, the most valuable part for me is the Universal Journal because, in one table, you have all financial topics or financial data. So it's very easy to report and manage this information and consolidate, for example, the intercompany transactions and manage treasury cash flow. For me, the most important part is the Universal Journal.

What needs improvement?

There is room for improvement in the integration of the solution, especially in the payroll area. Usually, mid-sized companies need a separate solution for payroll because the existing parts are from a different system. So, many companies require better integration of payroll into the ERP, especially for small and mid-sized companies.

For how long have I used the solution?

I have been using SAP ERP for ten years, and currently, our company is the partner.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The scalability of SAP ERP is very good, allowing companies to grow and expand their operations in various areas and industries. The scalability is the best.

How are customer service and support?

Customer service and support are good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of SAP ERP is very easy because it provides best practices and building blocks. In the last version, it has greatly improved. For example, the user experience is now completely for the user. Users do not require training because the latest version of SAP HANA is very easy to use.

What was our ROI?

There is ROI in three years of business operations.

What's my experience with pricing, setup cost, and licensing?

SAP is now the cheaper option, but if you compare pricing and the scope of the solution, SAP is the best option in terms of pricing because the scope is more comprehensive than other cloud solutions.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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