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Nam Doan
Java Software Engineer at a tech services company with 10,001+ employees
Real User
Top 5Leaderboard
Has support that is quick to respond

What is our primary use case?

My company wants to change from the legacy system to the new system and new technology. They also want it to be on-prem.  Our kind of enterprise is expanding and wants to change the system to adopt a workflow. They want to improve productivity.

What is most valuable?

They provide a full service. 

For how long have I used the solution?

My company has been using SAP ERP for ten years.

What do I think about the scalability of the solution?

On average, the companies that use SAP ERP have around 50 users.  => I mean that related to license, company may has over 200 or 300 employees, but company only buys 50 account for 50, 70 end-users to use system.

How are customer service and technical support?

Technical support is fast. Whenever we have a…

What is our primary use case?

My company wants to change from the legacy system to the new system and new technology.

They also want it to be on-prem. 

Our kind of enterprise is expanding and wants to change the system to adopt a workflow. They want to improve productivity.

What is most valuable?

They provide a full service. 

For how long have I used the solution?

My company has been using SAP ERP for ten years.

What do I think about the scalability of the solution?

On average, the companies that use SAP ERP have around 50 users. 

=> I mean that related to license, company may has over 200 or 300 employees, but company only buys 50 account for 50, 70 end-users to use system.

How are customer service and technical support?

Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely. 

What's my experience with pricing, setup cost, and licensing?

SAP is more expensive than some of its competitors.

What other advice do I have?

I would rate SAP ERP an 8.5 out of ten. Not a ten because the solution could be cheaper. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: implementer
Associate Manager at a consultancy with 1,001-5,000 employees
Real User
Top 5
Very good customization features; stable with good technical support

What is our primary use case?

We are a Thai company providing system integration. We are partners of SAP and I'm an associate manager at the company. 

What is most valuable?

In general, I like the features of this solution, in particular the customization. 

What needs improvement?

I think the license fees are too high. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The product is quite stable.

What do I think about the scalability of the solution?

Most customers are moving to the cloud so scalability is not an issue. We have an internal team of around 10 people who deal with engineering software. We have hundreds of users of this product. 

How are customer service and

What is our primary use case?

We are a Thai company providing system integration. We are partners of SAP and I'm an associate manager at the company. 

What is most valuable?

In general, I like the features of this solution, in particular the customization. 

What needs improvement?

I think the license fees are too high. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The product is quite stable.

What do I think about the scalability of the solution?

Most customers are moving to the cloud so scalability is not an issue. We have an internal team of around 10 people who deal with engineering software. We have hundreds of users of this product. 

How are customer service and technical support?

Technical support is good. 

How was the initial setup?

The initial setup was quite straightforward.

What other advice do I have?

Most customers prefer to implement SAP because of the customization it offers. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Manager Finance at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Good integration, stable, and scalable, but needs a better user interface

What is our primary use case?

We are using it for all of our core business processes, including finance, sales and distribution, warehousing, and HR. We have its latest version.

What is most valuable?

Its integration is most valuable.

What needs improvement?

Its user interface should be improved.

For how long have I used the solution?

I have been using this solution for more than seven years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is also scalable. Currently, we have more than a thousand users.

How are customer service and technical support?

Their technical support is fine. We have a Service Level Agreement with SAP's technical support. They are within their Service Level…

What is our primary use case?

We are using it for all of our core business processes, including finance, sales and distribution, warehousing, and HR. We have its latest version.

What is most valuable?

Its integration is most valuable.

What needs improvement?

Its user interface should be improved.

For how long have I used the solution?

I have been using this solution for more than seven years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is also scalable. Currently, we have more than a thousand users.

How are customer service and technical support?

Their technical support is fine. We have a Service Level Agreement with SAP's technical support. They are within their Service Level Agreement.

What other advice do I have?

I would recommend this solution. It is the best ERP product. We plan to keep using it in the foreseeable future.

I would rate SAP ERP a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Operations & Technology at LATAM Pass at a transportation company with 10,001+ employees
Real User
Top 10Leaderboard
Robust workflows and overall operates well
Pros and Cons
  • "The most valuable feature is the robust workflows that SAP provides to us in our organization. Overall, I find it the best ERP solution compared to other similar solutions."
  • "The problem for us, we are one company that has seven home markets. Argentina, Brazil, Chile, Colombia, Ecuador, and Peru. When we need to configure, modify rules, change policies, or taxes rules, when we move currencies around based on our other financial results, it can get very complicated. When we try to join everything together we have some problems. However, the process good, all of our material and procurement processes are going well. The problem is trying to consolidate the financial reports and this is where I have problems."

What is our primary use case?

We are using this solution for enterprise resource planning.

What is most valuable?

The most valuable feature is the robust workflows that SAP provides to us in our organization. Overall, I find it the best ERP solution compared to other similar solutions.

What needs improvement?

The problem for us, we are one company that has seven home markets. Argentina, Brazil, Chile, Colombia, Ecuador, and Peru. When we need to configure, modify rules, change policies, or taxes rules, when we move currencies around based on our other financial results, it can get very complicated. When we try to join everything together we have some problems. However, the process good, all of our material and procurement processes are going well. The problem is trying to consolidate the financial reports and this is where I have problems.

For how long have I used the solution?

I have been using SAP ERP for approximately six years.

What other advice do I have?

I rate SAP ERP a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Solutions Engineer at a manufacturing company with 10,001+ employees
Real User
Stable and scalable software for internal solutions

What is our primary use case?

I use ERP for internal solutions like selling and our customer database.

What needs improvement?

An area for improvement would be the response time. In the next release, I would like to see more technical integration for directly designed solutions on behalf of the selling process so that you can design solutions and not have to use ten or more other tools to get the solution for selling.

For how long have I used the solution?

I've been using this solution for a couple of years.

What do I think about the stability of the solution?

ERP is very stable.

What do I think about the scalability of the solution?

This solution is scalable.

Which solution did I use previously and why did I switch?

I previously used Salesforce.

What other

What is our primary use case?

I use ERP for internal solutions like selling and our customer database.

What needs improvement?

An area for improvement would be the response time. In the next release, I would like to see more technical integration for directly designed solutions on behalf of the selling process so that you can design solutions and not have to use ten or more other tools to get the solution for selling.

For how long have I used the solution?

I've been using this solution for a couple of years.

What do I think about the stability of the solution?

ERP is very stable.

What do I think about the scalability of the solution?

This solution is scalable.

Which solution did I use previously and why did I switch?

I previously used Salesforce.

What other advice do I have?

I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sr. SAP Portfolio Architect at a manufacturing company with 10,001+ employees
Real User
Top 5
Stable solution; great tech support

What is our primary use case?

All of our business transactions happen in ERP. 

What needs improvement?

All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high. 

For how long have I used the solution?

We have been using SAP ERP for more than a decade. 

What do I think about the stability of the solution?

SAP ERP is stable. 

What do I think about the scalability of the solution?

SAP ERP is scalable. We have some five to ten thousand SAP ERP users. 

How are customer service and technical support?

Their tech support is always good. 

What about the implementation team?

We deployed in-house. Some 200 members of our technical team were involved. They were in roles like manager, engineer, admin, and support team member. 

What other

What is our primary use case?

All of our business transactions happen in ERP. 

What needs improvement?

All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high. 

For how long have I used the solution?

We have been using SAP ERP for more than a decade. 

What do I think about the stability of the solution?

SAP ERP is stable. 

What do I think about the scalability of the solution?

SAP ERP is scalable. We have some five to ten thousand SAP ERP users. 

How are customer service and technical support?

Their tech support is always good. 

What about the implementation team?

We deployed in-house. Some 200 members of our technical team were involved. They were in roles like manager, engineer, admin, and support team member. 

What other advice do I have?

I would recommend this solution. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager at a pharma/biotech company with 10,001+ employees
Real User
Reliable, scalable, but the agility needs improvement

What is our primary use case?

Predominantly, we are using SAP as an ERP solution.

What is most valuable?

It's a good ERP system.

What needs improvement?

Agility is an area that needs to improve. The speed to build and the speed to deliver could be better.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

This solution is scalable.

Which other solutions did I evaluate?

We are looking for different options to connect to SAP.

What other advice do I have?

I would rate SAP ERP a seven out of ten.

What is our primary use case?

Predominantly, we are using SAP as an ERP solution.

What is most valuable?

It's a good ERP system.

What needs improvement?

Agility is an area that needs to improve. The speed to build and the speed to deliver could be better.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

This solution is scalable.

Which other solutions did I evaluate?

We are looking for different options to connect to SAP.

What other advice do I have?

I would rate SAP ERP a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
National Development Division at a financial services firm with 51-200 employees
Real User
Reliable but could use more integrations

What is our primary use case?

Mostly, I use ERP for engineering applications — small fry infrastructure.

What needs improvement?

ERP could use better integration with other systems. That's always the thing. Any upgrade or any other integration would be helpful with such a solid platform.

For how long have I used the solution?

I have been using SAP ERP for about 10 years now. 

What do I think about the stability of the solution?

ERP is stable. The outcome is clear to us as far as the design goes.

How was the initial setup?

I don't set the solution up. It's just for me to play with the keyboard.

What other advice do I have?

I would rate ERP seven out of 10. 

What is our primary use case?

Mostly, I use ERP for engineering applications — small fry infrastructure.

What needs improvement?

ERP could use better integration with other systems. That's always the thing. Any upgrade or any other integration would be helpful with such a solid platform.

For how long have I used the solution?

I have been using SAP ERP for about 10 years now. 

What do I think about the stability of the solution?

ERP is stable. The outcome is clear to us as far as the design goes.

How was the initial setup?

I don't set the solution up. It's just for me to play with the keyboard.

What other advice do I have?

I would rate ERP seven out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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