it_user311268 - PeerSpot reviewer
SAVP Accounting Information System Manager at a insurance company with 1,001-5,000 employees
Real User
We're now able to do deep costing analyses, although initial setup was complex.

What is most valuable?

SAP Controlling and Fund Management

How has it helped my organization?

SAP Controlling give the control of managerial cost in control for management especially accounting. It enables deep costing analysis, cost allocation model and drill down functionality. with Fund Management organization can embed budget control rules to control any budget commitment, consumption before its too late.

What needs improvement?

Its table and structure complexity is a love and hate situation. Although ABAP created SAP, it's costly to recruit and maintain ABAP.

For how long have I used the solution?

I've used it for three years.

Buyer's Guide
SAP ERP
March 2024
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What was my experience with deployment of the solution?

It's manageable.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

Never encountered issues.

How are customer service and support?

Customer Service:

It's the best.

Technical Support:

It's the best.

Which solution did I use previously and why did I switch?

We've always been using SAP.

How was the initial setup?

It was complex, as the company policy needs to evolves at the pace of system functionality and the design direction.

What about the implementation team?

We used a vendor team who were 8/10.

What was our ROI?

It's around three years, and the ROI can be vague as we use only finance and accounting related module, along with MM. Basically, our ROI is derived from the amount of estimate savings we calculated, and the budget saved.

What's my experience with pricing, setup cost, and licensing?

Look around at three or four vendors.

Which other solutions did I evaluate?

Microsoft Dynamics AX

What other advice do I have?

If transformation is what you're looking for, then SAP is your answer. Keep in mind that you need to change yours, and others, mind set. At the end of the day, it's for the organization's future sake.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jayabarath S - PeerSpot reviewer
RPA Developer at Atominos consulting
Real User
Top 10
Useful for output storing, algorithm and reporting purposes
Pros and Cons
  • "The initial setup was straightforward."
  • "It has a high cost."

What is our primary use case?

The SAP ERP is on a single-layer reporting process, and we use SAP ERP for output storing, algorithm and reporting purposes.

What is most valuable?

It is helpful for reporting processes, and we have to figure out the times we store that data and if we need any additions. So we use it to automate our PR processes.

What needs improvement?

It has a high cost.

For how long have I used the solution?

We have been using this solution for almost two years, and it is deployed on-premises.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is scalable. We have about 15 companies using SAP ERP.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

I do not have details about the price.

What other advice do I have?

I rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
SAP ERP
March 2024
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.
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Enterprise Solutions Architect at a computer software company with 201-500 employees
Real User
Is annually updated and enhanced
Pros and Cons
  • "SAP is already working on improvements by doing annual releases with enhancements."
  • "More integrations and built-in integrations with other environments and products are needed."

What is our primary use case?

We implement it for customers, and we use the software internally for process management and inventory management.

What is most valuable?

SAP is already working on improvements by doing annual releases with enhancements.

What needs improvement?

I would like to see more integrations and built-in integrations with other environments and products. Sometimes, we have a product that needs something, and we would need to replace a feature or model in the system with other models outside.

In this case, we would like the system to be more flexible, more component-based. Then, we would be able to take one component and leave the others. We won't have to buy in bulk to benefit from the product. We can select features and pay for those.

Technical support could be better.

For how long have I used the solution?

I've been working with this product for almost 7 years.

How are customer service and support?

As for technical support, it depends on how SAP defines the level of the ticket. Sometimes, the ticket is very important to us, while from the perspective of SAP, its of low or medium priority. This makes things difficult for us.

When the ticket is of medium or low priority from the perspective of SAP, it takes more time to solve it.

So, when we have product limitations or something's not working, we would need to help the customers find a solution or workaround.

How was the initial setup?

The initial setup is a little bit complex. In the beginning, it takes some time for the business consultants to prepare the environment and set up everything. Usually, if you give the consultants the appropriate time to do the setup correctly the first time, everything will go smoothly.

What other advice do I have?

On a scale from one to ten, I would rate SAP ERP at eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Manager - Business Intelligence, Business Relationship Manager at a manufacturing company with 10,001+ employees
Real User
Control and governance are great features
Pros and Cons
  • "Control and governance are the best features."
  • "Pricing could be improved for preferred customers."

What is our primary use case?

I'm the company manager and we are customers of SAP. 

What is most valuable?

Control and governance are the best features of SAP. We have good support as well and there is a big ecosystem around SAP where we can get technical support. 

What needs improvement?

SAP is always costlier than other products so I'd like to see the pricing improved for preferred customers. Integration could also be improved. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. There are four plants in my area and about 100 people using SAP. There are many, many more users worldwide. 

How are customer service and technical support?

We are satisfied with the technical support. 

Which solution did I use previously and why did I switch?

We used JD Edwards before SAP and as a corporate move, all the plants went over to SAP and our department also moved eventually. The company chose a good product. 

How was the initial setup?

The initial setup is somewhat difficult but with the kind of support we have it's not a problem. The installation or implementation is a tough thing for SAP, there are multiple factors which have to be taken into consideration.

What other advice do I have?

For larger companies, I think SAP is the best solution we have in ERP.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Digital Transformation Manager at a construction company with 1,001-5,000 employees
Real User
Large scale deployment, but out of date
Pros and Cons
  • "The stability is SAP ERP is not good only because the version is old. They could work on improving the versions."
  • "There should be better support provided to be able to migrate to S/4HANA easier."

What is our primary use case?

We are using SAP ERP mostly for production and financials.

What needs improvement?

There should be better support provided to be able to migrate to S/4HANA easier.

For how long have I used the solution?

I have been using SAP ERP for approximately three years.

What do I think about the stability of the solution?

The stability is SAP ERP is not good only because the version is old. They could work on improving the versions.

What do I think about the scalability of the solution?

The scalability could be better, it is not simple to do.

We have approximately 300 users using this solution. We are not planning to increase usage.

Which solution did I use previously and why did I switch?

We used Navision previously and then we moved to SAP ERP because of its larger scale and strategic direction from the management.

How was the initial setup?

The initial setup of SAP ERP was complex and very rigid.

What about the implementation team?

SAP ERP requires two people for maintenance and approximately 10 people for the implementation.

What's my experience with pricing, setup cost, and licensing?

There is an annual subscription for the use of SAP ERP.

What other advice do I have?

I would recommend others to use SAP S/4HANA because SAP ERP is out of date. It would be best to skip SAP ERP and go directly for SAP S/4HANA.

I rate SAP ERP a six out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of Product Operations Planning at a pharma/biotech company with 1,001-5,000 employees
Real User
A robust and stable enterprise resource planning software, but it could be more flexible
Pros and Cons
  • "I like that SAP ERP is very robust and stable."
  • "It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better."

What is our primary use case?

We use SAP ERP for finance, manufacturing, and purchasing.

How has it helped my organization?

It integrates most of the areas from a financial point of view and helps the company track operations on a global level.

What is most valuable?

I like that SAP ERP is very robust and stable.

What needs improvement?

It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better.

For how long have I used the solution?

We have been using SAP ERP in our company for 15 to 20 years.

What do I think about the stability of the solution?

SAP ERP is a stable solution.

What do I think about the scalability of the solution?

It's very scalable. It's just a matter of cost. We have 100 to 150 users at the moment.

How are customer service and technical support?

Technical support is available anywhere, and it's easy to find.

How was the initial setup?

The initial setup is very complex.

What's my experience with pricing, setup cost, and licensing?

SAP ERP is expensive.

What other advice do I have?

I would tell potential users that the implementation could be very complex. It's key to have clarity about the company processes from the beginning before implementing SAP ERP. If you don't, the company processes will have to be adapted to the SAP standard way of working.

On a scale from one to ten, I would give SAP ERP a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Team leader SAP Development at Ness Technologies | נס טכנולוגיות
Real User
Consolidates multiple back-office systems into one platform with a single database
Pros and Cons
  • "The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work."
  • "The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work."

What is our primary use case?

As a manager/team leader and developer with a strong technical background, I work with all aspects of the system in various industries and use cases.

How has it helped my organization?

SAP ECC consolidates five to seven back-office systems under one platform in our organization.

What is most valuable?

The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work.

What needs improvement?

The user interface has room for improvement. SAP is working on it and the improvements are on the way.

For how long have I used the solution?

More than five years.

How is customer service and technical support?

I encountered issues due to human error. SAP support solved the problems. Technical support for customers has improved a lot. It includes live chat support so, in some cases, you can get answers to solve your problem immediately.

What's my experience with pricing, setup cost, and licensing?

SAP ECC is not cheap but I consider it the best system for managing an organization's data and processes.

What other advice do I have?

SAP ERP is the best product for managing all back-office processes in a large organization. All data is stored in a single system which includes one database.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user868626 - PeerSpot reviewer
SAP logistic experts-Mgr MDM Buisness analysis IT Enterprise Program at Teva Pharmaceuticals at Teva Pharmaceuticals
Real User
Gives us full control over changes, to the level of individual fields in a master record
Pros and Cons
  • "It gives us full control over each change, to the level of the individual field in a master record, including certificates."
  • "MDG provides a central location for governance of the creation/updating processes of master data. It allows you to change several fields in the same object. For example, we can change a field on the purchasing view and change another field on an accounting view to the same material at the same time."
  • "The UI could use improvement."

What is our primary use case?

We use two modules. Materials Management (MM) handles the procurement-to-payment process, from inventory through final invoice receipt and verification. Master Data Governance (MDG) centrally creates, changes, and distributes or consolidates master data across the complete enterprise system landscape.

How has it helped my organization?

It gives us full control over each change, to the level of the individual field in a master record, including certificates.

What is most valuable?

MDG provides a central location for governance of the creation/updating processes of master data. It allows you to change several fields in the same object. For example, we can change a field on the purchasing view and change another field on an accounting view to the same material at the same time.

What needs improvement?

The UI could use improvement.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Download our free SAP ERP Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
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Buyer's Guide
Download our free SAP ERP Report and get advice and tips from experienced pros sharing their opinions.