SAP ERP Reviews

• Real Time end-to-end transactions
• Industry standard flows
• Structured data

• End-to-end visibility
• Streamlined and ingrained our process

• User Interface / User Experience
• Social features like @mention
• Workflow engine
• Browser Capabilities
• Production Planning

Three years.

Deploying an ERP is a tough task, if not the toughest. It has to do with the fact that our staff did not understand the software well enough, just as the software did not understand us well enough, as we went live.

No issues encountered.

Yes. Sybase, the newly-acquired RDBMS SAP was purchased and we were integrating it into the ERP, didn't scale well and was slow initially. Being one of the first customers of the Sybase/SAP ERP combo, I was disappointed that SAP didn't test out its integration with Sybase thoroughly prior to release.

Aside from the patch, this problem was solved by changing the worker thread parameter on Sybase. We had to rely on our own knowledge based on our previous experience with Sybase.

OK. SAP responded with a patch to our Sybase issue within weeks we of us filing the issue.

OK. The technical support are provided by local SAP partners.

We used a homegrown one. It was getting a bit long in the tooth.

Complex. SAP ERP, even with its so-called industry-specific best practice, does not fit everybody. It must be custom configured to fit your company.

Through a vendor. Their expertise was good.

The ROI, though unofficial, comes from the somewhat shrinking inventory due to an intelligent MRP and the fact that most parts are now fully-accountable for. The ERP has touched upon every corner of our business. While it has streamlined some functional departments right away, other departments have not been adjusted according to my wishes. To get more ROI from an ERP, we have to conduct more data analysis using BI tools (in our case Tableau) to streamline our operations and find problematic issues.

The software was around US$600,000 for 230 users and the vendor implementation cost was around US$1.5 million. The day-to-day cost of using the product is low. Just electricity and user administration maintenance.

• Oracle ERP
• Yonyou ERP

Allocate enough time to do the blueprint and UAT well, but don't drag on the project for too long. 1 year is good -- not too long and not too short.

We implement this solution on-prem and on cloud for our clients. Our customers use it for their entire business process and end-to-end operations. It involves everything from production, to financial planning, sales and procurement. 

The most valuable part of ERP is the well-integrated technology. The different modules talk to each other very seamlessly. The solution is also multilingual and multi-currency. It provides that level of support and is highly flexible. When it comes to integration with third-party softwares you can integrate with a lot of technologies and a lot of different data feeds. If I'm selling something on Amazon and I want to check product performance, I can directly interface with SAP and see all the dashboards and reports. That is the beauty of SAP.

We face a lot of challenges with SAP. The support is very slow. When you do get a response, it's not as technical or as detailed as a customer would expect. I've also found them to be lacking in flexibility in terms of their pricing and they are not competitive with other solutions. If you have budget constraints, then SAP might be beyond your reach; they never provide any discounts. Our on-prem customers don't want the cloud model for now because they are concerned about their data transparency, but SAP won't offer an on-prem license. Those are the challenges we currently face.

I've been using this solution for 15 years. 

The solution is stable but there can be product bugs or performance issues. A couple of our customers have high volumes and a lot of interfaces. They are facing challenges in terms of stability when scaling. Several of our customers with retail businesses are currently in this position. We raised requests with SAP but the response was very poor and customers were totally fed up. SAP eventually provided a workaround temporary solution. The system is running but it's not up to the mark. 

The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which create pressure for the customer and eventually they will lose business as a result and will move away from SAP. 

Neutral

As a consulting company, we can deploy ERP quickly. Our clients are unable to implement alone, it requires some expertise. Our last couple of deployments have taken six to eight months. The solution is easy to maintain but it requires support, either external or internal. SAP charges a maintenance fee that is quite high at 25% of your initial license cost. 

I rate this solution seven out of 10. 

We use SAP ERP to support and manage our business process in areas, such as sales, manufacturing, distribution, shipping, financials, purchasing, marketing, opportunities, and quotations.

The solution has improved our organization by allowing us to simply take a product from concept to aftermarket by following the process of developing service for the company.

The most valuable features of SAP ERP are the general operations. It has a good way to manage a business and do financial reporting. Overall we are happy with the robustness of the solution.

Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data.

I have been using SAP ERP for approximately 12 years.

The solution is highly stable.

SAP ERP is very hard to scale, it is very time-consuming, and once fully implemented it is normally fixed.

We have approximately 350 users using the solution. It is extensively used, every single position in the company uses SAP, which includes but is not limited to, customer service, customer service managers, purchasing, purchasing director, finance, and finance controller.

We do not use support from SAP but we have third-party support.

The implementation of the solution took approximately one year. However, this might seem like a long time but it is typical for ERP solutions.

We used consultants to do the implementation of the solution. I have heard from colleagues the experience was not very good.

We have an internal team of seven that does all the maintenance and support of the solution.

I would advise those wanting to implement the solution to use a good consultant.

The solution has been in the market for a long time. It does what it says that is going to do but it requires a lot of knowledge of the business and stabilization takes time. Once it is stable, it does everything it should be doing. Any additional changes make it a little bit difficult, once you make a decision, that decision has to be carried out for the life cycle of the solution.

I rate SAP ERP a seven out of ten.

The best thing that SAP ERP has is the extensive coverage of processes for every field and business unit such as procurement, inventory, financials, asset management, plant maintenance, and production. We can cover up to 99.9% processes of our organization, which is the best thing about this solution. 

It also has a very good capability to integrate with other applications. The security and authorization level of SAP ERP is very high. No other solution can match this level.

One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good. 

Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high.

I have been using SAP ERP for the last 15 years. We are currently using its latest version, but because SAP has discontinued this product and they have launched SAP S/4HANA, my organization is planning to move to S/4HANA.

It is very stable. SAP has been in the ERP domain for 36 years. It has a very dominant place in the market. There are ERP solutions from Oracle and Microsoft, but SAP ERP really stands out in comparison to other solutions.

Technical support comes along with the license when you purchase a license. It is always there, which is good. I have not faced any issue with technical support. Generally, customers take support from technical partners because SAP technical support can be expensive.

The initial setup is straightforward. 

We are considering S/4HANA for our organization. We are also looking at SAP Business One. It looks fair, but it seems to have some limitations. It doesn't seem suitable for big organizations.

I can't recommend this solution because SAP has already planned and given the notification for its discontinuation. They have already launched the next ERP version called S/4HANA, which is better than SAP ERP in terms of user-friendliness, training, complexity, and planning cycles. It seems to have all the functionality of SAP ERP, and it also has technological advancements. 

I would rate SAP ERP an eight out of ten. It just needs improvement in terms of user-friendliness or reporting.

Human capital management - time and payroll

• Standardization of processes
• Better control
• Ease of reporting
• Cost saving
• Working with the most comprehensive payroll solution in the world

• Employee/manager self-service
• The product is an on-premise version. SAP has already released SuccessFactors(SF), which is SaaS. Going forward, SAP will be making significant investments in developing SF.

I have used it for 10 years.

I have not really encountered any stability issues.

I have encountered scalability issues, but not to a critical extent.

Technical support is decent.

I have had a chance to work with Workday, SF and SAP ECC. I have worked with SAP ECC the most, being an established payroll and time solution in the market. SF is catching up, but that again is a product of SAP itself. We need to understand that SAP ECC is an on-premise system, whereas SF and Workday are cloud solutions, still evolving as far as payroll and time evaluation features are concerned. However, from the standpoint of other HR processes/workflows, those products have an edge over ECC.

Initial setup is a little complex when compared with Workday and SF.

Before choosing this product, PeopleSoft was considered.

Go for Workday or SuccessFactors as the system of record, and SAP ECC as the payroll and time management product, if you wish to process these functions in-house.

I use ERP for internal solutions like selling and our customer database.

An area for improvement would be the response time. In the next release, I would like to see more technical integration for directly designed solutions on behalf of the selling process so that you can design solutions and not have to use ten or more other tools to get the solution for selling.

I've been using this solution for a couple of years.

ERP is very stable.

This solution is scalable.

I previously used Salesforce.

I would rate this solution as eight out of ten.

We are using this solution for enterprise resource planning.

The most valuable feature is the robust workflows that SAP provides to us in our organization. Overall, I find it the best ERP solution compared to other similar solutions.

The problem for us, we are one company that has seven home markets. Argentina, Brazil, Chile, Colombia, Ecuador, and Peru. When we need to configure, modify rules, change policies, or taxes rules, when we move currencies around based on our other financial results, it can get very complicated. When we try to join everything together we have some problems. However, the process good, all of our material and procurement processes are going well. The problem is trying to consolidate the financial reports and this is where I have problems.

I have been using SAP ERP for approximately six years.

I rate SAP ERP a nine out of ten.

Our primary use case for the solution is maintaining and deploying queries and internal controls. The solution is deployed on-premises, and we are looking to onboard on cloud next year.

We find the product very valuable.

The warehouse management could be better.

We have been using the solution for many years.

The solution is stable.

The solution is scalable, and we have two people for deployment and maintenance.

The initial setup is straightforward.

I rate the solution a ten out of ten. I advise users to understand the solution before thoroughly implementing it.