SAP ERP Reviews

We are using SAP ERP for business support, business administration, and financial aid. We are also using it for quality manufacturing and logistics.

We have many applications from the SAP side. We are also using SAP BW, SAP SRM, and SAP APO.

We are using it for our daily operations. It is being used for handling different orders for the company. It is also used for logistics, delivery of our products, collecting cash, and controlling the business volume and business activities. It is an integrated application, and we use it quite well.

It is an integrated application, and it has been working really well. Earlier, there were different companies for different applications for manufacturing, finance controlling, logistics, and quality. It probably was the first fully integrated application. Whenever somebody is entering any data, for example, invoice data or ordering data, everyone with a right to see this data can see it in the system.

We will not make any major changes, and we are not expecting any enhancements or new features from SAP because they already have a new solution. No development is happening on SAP ERP because SAP has come up with a new version called SAP S/4HANA, which is memory-based technology. We are planning to upgrade to SAP S/4HANA, but we don't know when it will happen. We are in the preparation phase.

We have been using this solution for 24 years.

It is very stable.

We are using it on a daily basis 24/7. Currently, there is no plan to add additional users. However, if we upgrade to S/4HANA, we will get new functionality and features. Most likely, we will also have more users.

Technical support comes partially from SAP. There are also certain partner companies who are providing support, so the support is quite good.

Its initial setup is quite a complex task because many business people are involved from different areas. It is not a simple solution that is being used by five or ten people. In our company, it is being used by thousands of people. Its implementation requires many consultations and discussions with different business communities. It also requires customization, configuration, and testing before you start using it.

I would advise others to go for S/4HANA. I would rate SAP ERP an eight out of ten.

I work at a hospital and SAP provides core components. We're in the health industry and we use industry solutions that are designed specifically for health care. We are customers of SAP ERP and I'm a development specialist at a health institution in Colombia. 

This product has a lot of good features. We previously used several systems that were very difficult to integrate. ERP is great because it's more or less integrated and that makes a big difference in our organization. The modeling of the SAP ERP means it has far more features, processes, and more functionalities than we previously had. In every aspect, SAP is an enterprise solution that has a lot of customization and, as a hospital, it offers us tremendous help that supports our processes. 

There's a lot of functionality that could be improved. We are far better now than we were before, but as a hospital we are very sensitive about security and risk because clinical information is very sensitive so we're using an on-prem solution. We're not ready to go to the cloud and I feel that SAP is trying to force us into the cloud. That is a very different model and would be a huge effort because they are very different licensing models and there are different costs involved. In addition, there are some tools we use that no longer have support for the on-prem versions. The other aspect that's important for us is availability of our systems, and without that we'd be in trouble. If you need security 24/7 and you have a cloud solution there might be a couple of areas where the platform is down and there are disruptions. That's a huge problem for us. I'd like to see some support for the on-premise solution. 

I've been using this solution for 10 years. 

This solution is rock solid stable. We had some minor performance issues when we migrated from Oracle to the HANA Database but it's been very stable since then. 

The solution is scalable. We also have multiple back up systems so if one goes down there is immediate back up that's transparent for the user, because we're totally dependent on our systems.

We generally receive support from the vendor. If the problem needs more expertise, then we call SAP, but normally we talk to the vendor and they are helpful. 

The initial setup is not easy. To deploy SAP ERP you need consultants and you need training. There's a lot to learn before you can properly use the product because it's a huge solution. It took us a year to complete deployment. We deployed the ERP, the central component and the HCF, the human resources module and industry solutions for healthcare that is EHS and EHSM in a year. 

This is a very, very good solution, but a very, very expensive one too. You need infrastructure, you need training, you need a lot of components and a large amount of money. SAP has a lot of functionality. 

I rate this solution a nine out of 10. 

We are using the solutions from anchoring to sketching all the business processes and documentation. It can be used in everything from manufacturing to finance or even marketing. Every process you can fit inside ERP.

The solution has many valuable features.

The procurement and payment processing aspects are very helpful.

The product launch capabilities and plans for builds are very good. 

When compared to, for example, Oracle, this solution is much, much bigger.

The solution is very mature.

Technical support has been very helpful.

We've found the solution to be very stable.

The scalability is good.

Users will find the initial setup to be pretty straightforward.

Overall, the solution isn't lacking any features.

What the company can get out of the solutions very much dependant on the users. They need to be knowledgeable about the product.

The user interface isn't as nice as SAP HANA's. They need to work on improving it in future versions.

We have used the solution for the past four years at this point. It's been a while.

The stability has been very good so far. There are bugs and glitches. It doesn't crash or freeze. It's very reliable.

The solution is very easy to scale. IOf a company needs to expand it, it can do so.

It's also very easy to integrate with other solutions and legacy systems.

We have about 500 users on the solution currently. We use it quite regularly.

we don't really deal with technical support very often. They are pretty efficient and they respond on time. So far, we are satisfied with the level of support provided.

We're in the process of moving to SAP S4 HANA. S4 will provide all the business processes required. Whatever you need it has on offer.

The initial setup is simple. It's not complex. You have a range of requirements on the system, therefore, you don't need more complexity configuring the system.

While we used a business partner who assisted us originally, we now have the internal knowledge to handle everything in-house.

Our IT handles any aspect of the maintenance that might be required.

Originally, it was configured by a business partner in Pakistan.

The pricing is modular. You are charged according to the business process you want to take advantage of. However, it's a bit better than Oracle. For example, if I am using Oracle's finance and manufacturing modules, I need two licenses, however, in SAP, we only need one license that captures all processes we're using.

There are no additional costs beyond the central licensing.

We are just a customer and an end-user of the solution. We don't have a business relationship with SAP.

We are in the final migrating phase from SAP ERP to SAP S4 HANA. We hope to finalize it within the year.

I'd recommend the solution to other users. I would rate it at a ten out of ten.

It is a centralized system to manage your business. With the inclusion of BA, you can do analytics as well as predictive analytics, which helps a business to grow because you know where you are lacking and where you are growing more. You can balance and take statistical decisions to optimize business processes and have more benefits.

It is easier to migrate to SAP ERP from a legacy system. We have different products for data services, and it is easier to migrate to SAP ERP as compared to other solutions. 

Stability is one of the main features of SAP. What makes SAP ERP better than others is that SAP has taken into consideration the business processes of different industries, such as manufacturing. They have done the research, and they know what are the best practices. They have already implemented these best practices in SAP ERP, which are readily available for a client. Clients can also customize it based on their individual needs.

Their support should be improved. Instead of giving a general solution, their consultants should first try to understand the problem and then resolve the same. They should properly investigate the issue before providing the solution.

I have been using this solution for nine years.

Stability is one of the main features of SAP.

It is scalable. It has to be scalable. Otherwise, SAP will not be able to survive.

Currently, we have 5,000 to 6,000 people who are using SAP ERP as end-users. On the development side, we have around 40 to 50 people, and they are technical consultants and functional consultants. For maintenance, we have around 40 people from different function models.

There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay. They were not that great. When an organization needs help, a relevant and experienced consultant should be made available for the client. They should properly investigate the issue before providing the solution.

It was easy to install. It took more than a month. It was done around 2012.

I did it myself.

SAP is a bit on the costly side, but they also provide support and other things. We are paying for licenses and the use of the cloud.

I would recommend this solution to others. I would rate SAP ERP a nine out of ten.

The best thing that SAP ERP has is the extensive coverage of processes for every field and business unit such as procurement, inventory, financials, asset management, plant maintenance, and production. We can cover up to 99.9% processes of our organization, which is the best thing about this solution. 

It also has a very good capability to integrate with other applications. The security and authorization level of SAP ERP is very high. No other solution can match this level.

One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good. 

Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high.

I have been using SAP ERP for the last 15 years. We are currently using its latest version, but because SAP has discontinued this product and they have launched SAP S/4HANA, my organization is planning to move to S/4HANA.

It is very stable. SAP has been in the ERP domain for 36 years. It has a very dominant place in the market. There are ERP solutions from Oracle and Microsoft, but SAP ERP really stands out in comparison to other solutions.

Technical support comes along with the license when you purchase a license. It is always there, which is good. I have not faced any issue with technical support. Generally, customers take support from technical partners because SAP technical support can be expensive.

The initial setup is straightforward. 

We are considering S/4HANA for our organization. We are also looking at SAP Business One. It looks fair, but it seems to have some limitations. It doesn't seem suitable for big organizations.

I can't recommend this solution because SAP has already planned and given the notification for its discontinuation. They have already launched the next ERP version called S/4HANA, which is better than SAP ERP in terms of user-friendliness, training, complexity, and planning cycles. It seems to have all the functionality of SAP ERP, and it also has technological advancements. 

I would rate SAP ERP an eight out of ten. It just needs improvement in terms of user-friendliness or reporting.

We used SAP ERP for a variety of business processes including finance, sales, credit, distribution, and more.

The most valuable feature is the finance management. However, there are many good features.

Standardization and customization need to be improved.

Technical support is an area that is in need of improvement.

This product has been used by the company for about 12 years.

The stability is quite high and we used it on a daily basis.

This product is very scalable and easy to expand.

We have approximately 40,000 users.

I have been in touch with technical support and I think that it can be improved. It's quite inefficient.

We did not use another ERP solution prior to SAP.

The initial setup is complex. One of the main difficulties is that there are a lot of processes and you need to integrate all of your ecosystems. When you have a very complex environment you have to understand the details and complexity.

The deployment can be done either on-premises or in the cloud, depending on the requirements. It can be an ongoing process.

We deployed this solution with assistance from the vendor.

Both our in-house team and the vendor is responsible for maintenance.

I would say that the price is competitive. Some components are available at an additional cost, depending on the type of contract that you have.

I would rate this solution an eight out of ten.

We are a consulting company and SAP ERP is one of the products that we implement for our customers. Our primary role is to advise them on tools and strategy, including business use cases that they want to transform.

With ERP, we are working with customers who are looking for S/4HANA transformation, mainly from a greenfield approach. For RPA, we want to add some value in the business case because the business case of the S/4HANA transformation is not so easy to find. So we use some techniques like RPA to find more money around this transformation.

Right now we try to automate some functionality, which is not yet really good, within ERP. We really want to connect via API to the RFP tool to S/4HANA in fact.

We do business consulting or IT consulting, and do not provide support. We do advise them on tools and strategy, including business cases that they have to transform. We work with them up to this point and do not do the implementation.

The most valuable features are the claim management. We also find the automation for the process within the "purchase to pay" can be valuable as well. We know that SAP already has an RPA solution to automate the reconciliation between the invoice and the orders, so we don't think that we can find a lot there. We would like to have some use cases with logistics and so on, but we don't have much right now.

We have a "purchase to pay" process, which is in SAP Ariba but mainly within the ERP. We would like to have more around purchasing because with purchasing we have a lot of money to gain and it could be very good for the business case.

There are a lot of manual tasks that are used by a lot of people, so it is a very good candidate for RPA. SAP says that if you want to extend the solutions, you need to use some solution outside of SAP for RPA, on a platform as a service or whatever. So, if SAP could have some option, but this not the tool or the best platform that is in the market. So we try to find some solutions to better convince our customers.

I began working with SAP in 1992, about 28 years ago.

We have experienced no problems with stability.

Scalability has not been an issue for our customers. Our smaller clients have between 2,000 and 3,000 users, whereas a large company has between 10,000 and 20,000 users.

Normally our customers are in retail, the chemical industry, and energy companies. The setup is usually quite complex. When we want them to transform to S/4HANA it has been mainly customized. There are a lot of specifics because their processes are generally not straightforward.

The deployment will take perhaps two months, on average.

When it comes to financing or accounting, SAP is quite enormous. When a company has to produce on every quarter, the numbers that would be in the SAP report, it is quite good. It has very long, long, long life behind it. Logistics, it's still okay. But for the rest, we just started G-Cloud first with a software as a service application. For HR, you have Workday, for instance.

For key purchasing, maybe go to SAP Ariba. If you are looking for Salesforce automation, for instance CRM, maybe you will go to Salesforce. It really depends on which process you want to clone and you want to target, but for the core finance, S/4HANA is a good solution.

I would rate this solution an eight out of ten.

I use the solution in my company since I am responsible for business digitalization. The tool is used and it is a part of the top-down strategy. My company wants to use the tool since we want a digitalized ERP or to meet the requirements of the authority. The tool is used to meet the needs of the medical product authority and other national regulation authorities.

I think it's a very decentralized solution built for all different business units, so it acts as a separate solution on SAP.

In our company, we have an old system, so the effort to update to HANA was too big for all the ERPs. I think we will update only the ERP part to SAP HANA, and we can build the rest. For communication and CRM, we can build a portal so that we can directly communicate with our users or customers. The tool can be very much customized.

I have been using SAP ERP for fifteen years. I am a customer of SAP.

The product's initial setup phase was very complex, and you can have all the tools to build the process from business, and it depends on the system or on the SAP and not on the other way around. I have a lot of tasks that I have to do because the system says that they are without value, so I would like to change it, and go for digitalization. I have several solutions, one of which is Camunda for process automation. Camunda can be used for process management, documents, and enterprise management.

I think we have not seen any tangible benefits from SAP ERP.

I am not satisfied with the tool.

I use an old ERP tool, so it makes no sense to rate the product. I want to update it to a new architecture. I think SAP is an old ERP.

I rate the tool a one out of ten.