Salesforce Sales Cloud Reviews

We use the solution to manage our sales processes.

The reporting is easy and helpful.

The product is not stable when enhancements are done to the cloud.

I have been using the solution for three to four years.

I rate the tool’s stability a nine out of ten.

I rate the tool’s scalability a ten out of ten. We have 100 users in our organization. We use the product twice or thrice a week.

Salesforce is a huge competitor of Microsoft and other solution providers. We chose Salesforce Sales Cloud because it is quick to launch. We could start working with it immediately.

I did not face any major issues. I recommend the solution to others. It is easy to use. Overall, I rate the product an eight out of ten.

It's for managing the sales cycle.

When it comes to the lead management process, we track and evaluate the different stages and the challenges in each stage. It's so that the entire team has visibility of what's going on with each individual lead.

It has significantly impacted the sales cycle because we are able to get more precise updates, report back to our senior execs using the Salesforce stats, and make database judgments. So, it has shortened the sales cycle.

I like that I can customize the sales process to a particular team so that, based on whatever framework I use, I can significantly adapt sales. That's the security of the system.

It might be easier if there were better integration with other sales systems or clouds that are not powered by Salesforce. For example, when we work with partners, such as Amazon or any other major tech company, sometimes we collaborate to develop a sales lead. 

We use integrations between Salesforce instances so the partner can add opportunities to our account and vice versa.

The integration between systems used by different partners is very hard. So, that's something that can definitely be improved.

There are features I would like to see in future releases. It could give recommendations on what could be a possible next step and highlight important points; that's where AI would come in. If it sees patterns in sales and Sales Cloud could evaluate it and showcase to us how that sales cycle could be shortened – that would be a great feature.

I have been using it for five years now. 

The solution is fairly stable. I have not faced any issues. 

I would rate the stability a ten out of ten.

The solution adapts to our use cases. It's highly customizable, but you just need to know how to customize it.

I would rate the scalability an eight out of ten.

I would rate my experience with the initial setup a six out of ten, with one being easy and ten being difficult. 

It's just a matter of enablement. Sometimes, when it comes to inputting data, it has to be in certain formats, and it doesn't work properly. When you convert it to a report, it doesn't display the report correctly, so you need to know exactly how it needs to be tailored.

Our IT team deployed it.

I would recommend having a good Salesforce administrator. Other than that, it's pretty easy to use. 

Overall, I would rate the solution a seven out of ten. I would recommend using it. 

We use Salesforce Sales Cloud for lead management, contact and account management, sales forecasting, collaboration, and workflow automation.

I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn. 

One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected.

I have been using the product for three years. 

I haven't encountered any bugs with the product. 

The tool is scalable. My company has 35 users. 

Whenever we encounter issues or have questions regarding the product, we contact their support team by creating a ticket. They are always ready to assist us. 

Positive

Our organization decided to go with Salesforce Sales Cloud because it provides all the features we need to offer to our customers.

The tool's deployment is easy. 

I rate the overall product a nine out of ten. 

We use the solution for CRM and to monitor customers, projects, and sales. We are using Salesforce Sales Cloud as a forecast platform. The solution forecasts the current data, current project stages, and the probability of it happening or not happening.

The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy.

The solution's design could be improved.

I have been using Salesforce Sales Cloud for two years.

I rate the solution ten out of ten for stability.

Salesforce Sales Cloud is a scalable solution.

With Salesforce Sales Cloud, you have visibility and competency and see all the information you need from the sales side on one page.

We chose Salesforce Sales Cloud because we need everything in one place to have one forecasting platform, one sales platform, and one customer management platform. The solution's forecasting feature gives us visibility on one page to give us better guidance and understanding of what's going on and what could happen. Since the solution is an appliance, there's nothing to deploy.

I would recommend the solution to other users. From my perspective, it's a tool that should be used for every purpose because it could be scalable from a small number of users to huge ones. Usually, it's flexible enough to implement all the features that customers could need. Salesforce Sales Cloud is a native integrated solution.

Overall, I rate the solution a nine out of ten.

We use this solution for opportunity and account management, contact management, quoting, marketing and for registration of events.

It is a good platform that shows consolidation of information for our customer base.

The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for.

I have been using this solution for three and a half years. 

This is a stable solution. 

This is a scalable solution. 

We have not needed to contact customer service and support. 

I would advise others to customize the solution according to their business needs and goals and to make it as user friendly as possible.

I would rate this solution an eight out of ten. 

We use Salesforce for lead management, opportunity tracking and sale tracking. It provides insight into what has been sold and a forecast for future opportunities.

Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year.

I like how you can create marketing campaigns. In five minutes, you can create a marketing campaign and send the campaign to users in less than 10 minutes. 

Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product. 

I have used Salesforce for four years. 

This is a stable solution. 

This is a scalable solution. I previously used Asana but Salesforce offers better scalability compared to Asana. 

The customer service team respond really quickly. I would rate their support a five out of five. 

Even though we have more than 50 employees in our organization, only 10 users use Salesforce. This is because licenses are expensive and more employees use Asana which we have free licenses for.

I would rate this solution a nine out of ten. 

We primarily use Sales Cloud to process internal requests from field sales and operations.

The reporting features are useful. 

I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes.

I've been using Sales Cloud for about four years.

I haven't had any stability issues. Sales Cloud seems to be highly stable.

We have thousands of people using Sales Cloud at this company. 

I rate Salesforce Sales Cloud a solid eight out of 10. 

We use Salesforce Sales Cloud for customer engagement, CB2, marketing, and forecasting tools.

The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good.

The user interface could be better in Salesforce Sales Cloud because it feels a little heavy.

I have been using Salesforce Sales Cloud for approximately 10 years.

Salesforce Sales Cloud is stable.

The solution is scalable.

We have approximately 50,000 users using this solution.

The support is good from Salesforce Sales Cloud.

The installation took approximately three months to complete.

We have approximately 300 people that do the maintenance and support the solution.

I would recommend this solution.

I rate Salesforce Sales Cloud a seven out of ten.