Salesforce Sales Cloud Reviews

We use Salesforce Sales Cloud for customer engagement, CB2, marketing, and forecasting tools.

The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good.

The user interface could be better in Salesforce Sales Cloud because it feels a little heavy.

I have been using Salesforce Sales Cloud for approximately 10 years.

Salesforce Sales Cloud is stable.

The solution is scalable.

We have approximately 50,000 users using this solution.

The support is good from Salesforce Sales Cloud.

The installation took approximately three months to complete.

We have approximately 300 people that do the maintenance and support the solution.

I would recommend this solution.

I rate Salesforce Sales Cloud a seven out of ten.

Salesforce Sales Cloud is used for selling, tracking leads, verifying customer information, scheduling appointments, visiting customers, and costing leads.

Open the case to the back end for something that cannot be done in the front end. Perhaps we have a case open to the back end.

For a user, it's okay.

The cost could be lower. I would like to see a more affordable licensing model.

I have been working with Salesforce Sales Cloud for four or five years.

We are using the latest version.

Salesforce Sales Cloud is a stable solution.

Salesforce Sales Cloud is scalable but requires additional licenses. At times we cannot scale for some users because of the license, and the cost.

We have more than 100 users in our organization.

I have not contacted technical support.

We use RPA products in our organization such as Kryon.

I believe, is from the user's perspective, in our bank, the user will be the, and not the developer; we empower the user in the operation to try to record robotics by themselves, not the IT team, or the developer. As a result, the user can show the client because it is simple to use for any user.

I was not involved in the initial setup.

The vendor handles the maintenance of the solution.

We pay a yearly subscription fee.

I'm not sure about Salesforce, but the user side is similar to an app with this solution. That is acceptable from an IT standpoint. Actually, I'm not involved in this project very much, so I'm not sure what the issues are. I'm only in charge of RPA, not CRM, so I'm not sure.

I would rate Salesforce Sales Cloud a seven out of ten.

Salesforce Sales Cloud is mostly used for partner lead management.

The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened.

The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community.

I have been using Salesforce Sales Cloud for approximately two years.

Salesforce Sales Cloud is extremely stable.

The scalability of Salesforce Sales Cloud is good, we have not had any issues.

We have a few thousand users using this solution in my organization.

We have premier support and it is very good. Whenever we hit roadblocks, we do reach out to the support and they're very cooperative.

I would rate the technical support of Salesforce Sales Cloud a four out of five.

We previously had an in-house solution. We switched to Salesforce Sales Cloud because it was a good time in the market to do so and the solution as all the latest changes in the industry which we would receive automatically into our organization.

The complexity of the implementation of Salesforce Sales Cloud depends on the business. If your business process is complex, the implementation will turn out to be complex. Our implementation was a complex one because we have different processes we had to configure, it was time-consuming. It took approximately six to eight months to configure everything. 

We used a partner for the implementation of Salesforce Sales Cloud.

The price of Salesforce Sales Cloud could be reduced. It is expensive.

We pay for a standard license and there are not any additional fees other than the premier support.

I would advise others Salesforce Sales Cloud is a good tool. However, the price is high and other solutions in the market should be looked at because of this.

I rate Salesforce Sales Cloud a nine out of ten.

It is used almost entirely by the organization to connect with clients and patients.

The performance is good. I am satisfied with the performance of this solution.

The most valuable features are performance and integration.

There are always issues that must be addressed. And, in the end, I believe we have the support of these organizations, and we are working toward solutions.

I would like to see licensing fees reduced in the next release.

We are based on Salesforce. I believe they've been using it for a long time before my tenure. We are still using Salesforce Sales Cloud.

We are using the most recent version.

Salesforce Sales Cloud is a stable solution.

Salesforce Sales Cloud's scalability is good.

There are several beta programs that are also run with us and for which we receive support. It is not only because of product upgrades but also because of beta programs.

There were native developments available, but as part of corporate policy, we chose Salesforce.

The initial setup is easy. It's far easier in the present times.

The client is virtually very easy. At the moment, I believe everyone works from home, and it has taken us an unimaginable, very short time. It was up and running and continues to do so.

The installation was done by the individuals themselves.

We must pay for the licenses. Then it comes from the internal budgets.

It should be cheaper.

It is very good, and I would recommend it to others who are considering using it.

I would rate Salesforce Sales Cloud an eight out of ten.

Salesforce Sales Cloud is a CRM-based platform, it is used for customer relationship management.

In Salesforce we store the customers' data and we are managing those customers' data. You can connect with your customer easily and you can securely store your customer data in the best environment. Salesforce Sales Cloud is one of the best companies that is providing CRM applications.

We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform.

The solution updates frequently, approximately every three months. It stays updated.

The solution is secure. However, they could always improve on security.

I have been using Salesforce Sales Cloud for approximately four years.

The solution is scalable.

We have approximately 150 users using this solution in my organization.

I have used the support from Salesforce and I am satisfied.

I am a Salesforce certified administrator and Salesforce Certified Developer.

There are two implementations. You can either install it on your mobile on iOS, or Android platforms and on the desktop in the web-based platform. In the web platform, you can easily log into your organization and you can see your customers' data. Additionally, this can be done on mobile platforms. You can receive all those notifications.

It takes time to set up the organization as per your requirement. However, using the application does not take a lot of time. It is easy to use.

I do the implementation of the solution.

We have 50 users who work on the deployment process of this solution.

There is a license required to use this solution and the price is expensive. It could be reduced.

I would highly recommend this solution to others.

I rate Salesforce Sales Cloud a nine out of ten.

We use Salesforce for the sales funnel from prospects to leads.  

Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them.

I didn't use Salesforce too much, so I can't say much about it because I don't think it would be very accurate.

I don't have much experience with Salesforce. I've used it for about a month or so. Most of my experience is on the sales side, not the service parts. 

Salesforce is stable. I didn't notice any hangups.

We had about 50 sales and marketing people working with Salesforce. 

I rate Salesforce seven out of 10. 

We are primarily using it for tracking sales opportunities. Our company has done some things where we've plugged in some resources that it taps into, such as some databases of install base and LinkedIn information about different influential executives that we might reach out to. Those are probably the three primary things that I use.

I assume I am using the latest version.

It helps the company, or at least executives, with forecasting.

It is nice to have the install base information at your fingertips when you look up a company.

We have a very broad set of products at our company. The process to get that information accurately into the Sales Cloud system could use improvement. It shouldn't take weeks of time. The process of identifying products that are being sold for forecasting purposes and sales tracking purposes is too hard.

We're starting to prepackage new product builds that address replacing the install base. If we can get that to be really smooth, it would be great. If a storage array is going to end of service/life, I am looking at something that not only tells me that but also says, "You should replace it with this, and here's the build for it." This way, you don't have to go through the process of throwing up what the new array would look like to get it over to the customer.

I have been using this solution for two years.

I don't really have problems with it. It seems to work when I access it.

I don't perceive any problem from where I sit. 

We probably have 5,000 people who are using this solution. They range from salespeople to management. It is being used extensively. I don't know what the corporate plans are to expand its usage.

I did not contact their support.

I would rate it a five out of 10. The reason is that I'm not using it for myself. I'm using it for other people to get information because I have to do it for my job. It helps me with that, but it is not particularly useful for me in my sales tracking.

I am fundamentally a consultant to businesses exploring CRM solutions. My first choice, subject to the customer's budget, is Salesforce. At my office, we have been using Salesforce primarily for lead management, sales cycle management, renewal management, and sales performance management. We have also integrated it with our help desk and our HRMS. 

We use the Salesforce Platform edition with 300 objects which gives us a phenomenal ability to develop specific functionalities that we need for our unique requirements.

An integrated approach to CRM always helps in streamlining activities across all the departments. We have been able to better our response times, reduce our sales cycles, and have increased overall sales revenue. Similar results have been observed for all our customers who have implemented and adopted SalesCloud in the right manner. 

We have developed a module for integrating our digital marketing tool with Salesforce. The campaign ROI monitoring ability has helped us to increase our marketing effectiveness to a great extent.

There are many extremely useful features. Lead scoring is useful for automatically signaling the importance and urgency of acting on any particular lead. Website integrations are useful for getting in the lead data into Salesforce along with auto-tagging of the customer's point of interest. The automation rules that have been set up across all modules deliver tremendous value by speeding up things, ensuring process compliance, and increasing productivity. 

The customized and role-based dashboards help our team to make the right decisions.  

Featurewise, the product almost has all CRM features that one can think of. Beyond CRM, if the integration with MS Office can be made tighter and smoother, that could be great value for customers. Especially integrating MS Word and MS Excel would be really useful. 

If a lighter version of CPQ is made available, it would help many midsize customers. As of now, Salesforce is the most expensive CRMs out there - making it a bit more affordable will help them in a big way. 

There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed.

I've used the solution for more than seven years.

The solution is extremely stable. We haven't seen any nasty surprises. trust.salesforce.com is a great place to check the stability and dependability of Salesforce.  

Irrespective of the number of concurrent users, the automation rules, reporting requirements, workflows etc, the system performance remains the same. There is no performance degradation by additional of number of users or increase in data or increase in automations or functionalities whatsoever. 

trust.salesforce.com gives a real-time view of all salesforce datacentres and the various clouds in terms of their health, availability, uptimes, maintenance status, security and compliances. There is a lot more indepth information if one really wants to dig deeper. 

It is highly and seamlessly scalable. it is very robust at any scale.

This is not applicable to us. However, the back-to-back support from Salesforce has been pretty good.

Positive

We have used a homegrown application earlier. Switching to Salesforce was due to the capabilities provided by the Salesforce platform. It practically molds itself as per an organization's working style. 

It wasn't complex for us as we are ourselves are implementation partners. For customers, it can turn out to be pretty overwhelming. 

There are so many features and so many possibilities, it is very easy for anyone to keep asking for more. That is often the biggest pitfall. A step-by-step phased approach is usually more successful.

We have a highly skilled implementation team.

We've seen an ROI of at least 20%.

Salesforce surely is one of the most expensive CRMs out there. However, if implemented in the right manner and adopted extensively, it does deliver a great value to the organization. 

While deploying Salesforce, I would generally suggest engaging a consultant for optimizing the license costs. Salesforce sales team may try to oversell. A 3rd party consultant like us can help you with an unbiased opinion. 

We did not evaluate others while choosing for ourselves. However, as a consultant, we frequently need to show customers comparisons with Navision, SAP, and Oracle.