Salesforce Sales Cloud Reviews and Pricing

Sales with 51-200 employees

Aug 27, 2012

Intuitive and easy to customize. But the mobile app is lacking

What is most valuable?

As a Software sales professional, Salesforce.com helps me greatly organize the multitude of complex sales cycles I manage on a daily basis. The interface is very intuitive. I also appreciate the ability to customize the application for my particular business. And, I appreciate it's ability to integrate with other cloud and desktop products.

What needs improvement?

The mobile application for Salesforce.com is somewhat lacking. I would have expected more from this leading organization. I also at times am frustrated my the response time as I am logging activities in the system. I seem to be waiting on a page to load. This wasted time can add up over a day.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user6579Engineer at a tech services company with 1,001-5,000 employees

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May 25, 2013

No doubt salesforce.com is one of the leading CRM providers. Various fetures make salesforce.com a leader in CRM market like:
1) Intutive UI,
2) Allows to manage complex sales cycle from lead generation to providing quotes,
3) Great analytic tools for forecasting and many more.

it_user1638

CTO at a tech company with 51-200 employees

Aug 27, 2012

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Flexible, fast, robust. Missing SQL-like query analytics.

Valuable Features:

Great flexibility Fast tools to get up an running Robust measures to guarantee quality of service and development

Room for Improvement:

No free SQL like Query Analytics tool (you are limitied to a certain amount of tables you can include in a query/report)

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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it_user999

VP of Development at a marketing services firm with 51-200 employees

Jun 26, 2012

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Although expensive and can be hard to adopt, there's a clear reason that Salesforce is an industry behemoth in the CRM world.

Valuable Features:

Very robust CRM tracking Integrates well across the email platforms we use. API also integrates well with other inbound marketing software we currently use. Many useful apps in their AppExchange.

Room for Improvement:

Takes a long time to get fully up and running on Salesforce. We've noticed a few bugs that haven't been worked out (although Salesforce support team is great) It's quite expensive on a per user basis.

Other Advice:

Overall, I would recommend Salesforce, as it's an industry leader and integrates well across multiple platforms. However, it is expensive, and took a long time for my team to fully adopt Salesforce and to use it without having any issues.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user984

Developer at a financial services firm with 501-1,000 employees

Jun 25, 2012

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Excellent cloud

Valuable Features:

Simple cloud interface for CRM systems. Easy to integrate a wide range of data integration tools.

Room for Improvement:

Backend database is not compatible with all SQL standards. Slow while loading bulk data.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user942

Sales at a tech vendor with 51-200 employees

Jun 22, 2012

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Salesforce - Best of Breed, but Overkills to a Point

Valuable Features:

Lots of functionality and it is a customizable interface.

Room for Improvement:

There is TOO much functionality and it is far too complex. Not a user-friendly interface with overkill features that diminish the point of having the system in the first place.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Tim-Christie

Key Account Manager - Cloud Technology at Gigamon

Jun 26, 2024

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Manages sales forecasting with good analytics but have latency issues

Pros and Cons

"The solution has the ability to run reports on the pipeline and understand the likelihood of the sales. The analytics tools are very good."

"The connectivity has some latency. It could be more responsive."

What is our primary use case?

We use the solution to manage sales forecasting.

What is most valuable?

The solution has the ability to run reports on the pipeline and understand the likelihood of the sales. The analytics tools are very good.

What needs improvement?

The connectivity has some latency. It could be more responsive.

For how long have I used the solution?

I have been using Salesforce Sales Cloud for ten years.

What do I think about the stability of the solution?

The tool has some latency.

I rate the solution’s stability a seven out of ten.

What do I think about the scalability of the solution?

It is scalable up to several hundred thousand users. It is highly scalable. We use it daily. I rate the solution’s scalability a ten out of ten.

Which solution did I use previously and why did I switch?

I have used Oracle Sales Cloud and Microsoft Dynamics.

How was the initial setup?

The initial setup takes three minutes.

I rate the initial setup a seven out of ten, where one is difficult and ten is easy

What was our ROI?

ROI is very good. There are productivity and efficiency gains.

What's my experience with pricing, setup cost, and licensing?

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

What other advice do I have?

It is very easy to integrate with other tools and APIs.

I recommend the solution because they are the market leaders in what they do.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer1966407

Account Executive, Enterprise at a tech vendor with 501-1,000 employees

Sep 28, 2022

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Easy to set up, stable, and does what it's supposed to do with relatively little intervention

Pros and Cons

"Contact records are most valuable."

"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."

What is our primary use case?

We're using it for tracking sales opportunities and networking with prospects that we're trying to establish business with.

We're leveraging Salesforce's cloud, and we're logging in with our own individual IDs.

What is most valuable?

Contact records are most valuable.

What needs improvement?

Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports.

Shortcut keys for us diehard shortcut key people would probably be helpful. We should be able to perform actions with shortcut keys.

For how long have I used the solution?

I've been using Salesforce for years. It has easily been a decade-and-a-half.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's very scalable. In terms of its users, there are different levels of salespeople inside sales and outside sales. There are about 100 or so users in the company.

How was the initial setup?

It's pretty straightforward for me.

What other advice do I have?

I would advise others to just do their due diligence. I would rate it an 8 out of 10. It does what it's supposed to do with relatively little intervention on my part where I don't have to completely think about everything every step of the way. So, it's more or less intuitive.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer1712571

Implementation Engineer at a tech vendor with 201-500 employees

Feb 19, 2022

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Excellent solution for ticketing with great reporting facilities

Pros and Cons

"The most valuable features are the reporting and the custom codes."

"Sometimes they refresh the production environment, which can be a bit of a challenge."

What is our primary use case?

My primary use of Sales Cloud is for reporting and ticketing - whenever a customer sends an issue by email, the ticket is created based on the email itself. We also use the Einstein Analytics feature to see how many deals are open or closed and the status of each customer's tickets.

What is most valuable?

The most valuable features are the reporting and the custom codes.

What needs improvement?

Sometimes they refresh the production environment, which can be a bit of a challenge.

For how long have I used the solution?

I've been using Sales Cloud for seven years or so.

What do I think about the stability of the solution?

Sales Cloud is a stable solution.

What do I think about the scalability of the solution?

Sales Cloud is scalable.

How are customer service and support?

The technical support team is very cooperative, and I'm satisfied with their service.

How was the initial setup?

The setup is very straightforward because it's a cloud-based product, so all you need is your ID and to register it

What's my experience with pricing, setup cost, and licensing?

Sales Cloud is quite expensive.

What other advice do I have?

I would rate this solution as ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company does not have a business relationship with this vendor other than being a customer.