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it_user1692 - PeerSpot reviewer
it_user1692
Sales with 51-200 employees
Vendor
Aug 27, 2012
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Intuitive and easy to customize. But the mobile app is lacking
Pros and Cons
  • "As a Software sales professional, Salesforce.com helps me greatly organize the multitude of complex sales cycles I manage on a daily basis."
  • "The mobile application for Salesforce.com is somewhat lacking. I also at times am frustrated by the response time as I am logging activities in the system."

What is most valuable?

As a Software sales professional, Salesforce.com helps me greatly organize the multitude of complex sales cycles I manage on a daily basis. The interface is very intuitive. I also appreciate the ability to customize the application for my particular business. And, I appreciate it's ability to integrate with other cloud and desktop products.

What needs improvement?

The mobile application for Salesforce.com is somewhat lacking. I would have expected more from this leading organization. I also at times am frustrated my the response time as I am logging activities in the system. I seem to be waiting on a page to load. This wasted time can add up over a day.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user6579 - PeerSpot reviewer
it_user6579Engineer at a tech services company with 1,001-5,000 employees
Consultant
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No doubt salesforce.com is one of the leading CRM providers. Various fetures make salesforce.com a leader in CRM market like:
1) Intutive UI,
2) Allows to manage complex sales cycle from lead generation to providing quotes,
3) Great analytic tools for forecasting and many more.

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it_user1638 - PeerSpot reviewer
it_user1638
CTO at a tech company with 51-200 employees
Real User
Aug 27, 2012
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Flexible, fast, robust. Missing SQL-like query analytics.
Pros and Cons
  • "Great flexibility"
  • "No free SQL like Query Analytics tool (you are limitied to a certain amount of tables you can include in a query/report)"

Valuable Features:

Great flexibility Fast tools to get up an running Robust measures to guarantee quality of service and development

Room for Improvement:

No free SQL like Query Analytics tool (you are limitied to a certain amount of tables you can include in a query/report)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user999 - PeerSpot reviewer
it_user999
VP of Development at a marketing services firm with 51-200 employees
Vendor
Jun 26, 2012
Download
Although expensive and can be hard to adopt, there's a clear reason that Salesforce is an industry behemoth in the CRM world.
Pros and Cons
  • "Overall, I would recommend Salesforce, as it's an industry leader and integrates well across multiple platforms."
  • "It takes a long time to get fully up and running on Salesforce."

Valuable Features:

Very robust CRM tracking Integrates well across the email platforms we use. API also integrates well with other inbound marketing software we currently use. Many useful apps in their AppExchange.

Room for Improvement:

Takes a long time to get fully up and running on Salesforce. We've noticed a few bugs that haven't been worked out (although Salesforce support team is great) It's quite expensive on a per user basis.

Other Advice:

Overall, I would recommend Salesforce, as it's an industry leader and integrates well across multiple platforms. However, it is expensive, and took a long time for my team to fully adopt Salesforce and to use it without having any issues.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user984 - PeerSpot reviewer
it_user984
Developer at a financial services firm with 501-1,000 employees
Real User
Jun 25, 2012
Download
Excellent cloud
Pros and Cons
  • "Simple cloud interface for CRM systems."
  • "Backend database is not compatible with all SQL standards."

Valuable Features:

Simple cloud interface for CRM systems. Easy to integrate a wide range of data integration tools.

Room for Improvement:

Backend database is not compatible with all SQL standards. Slow while loading bulk data.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user942 - PeerSpot reviewer
it_user942
Sales at a tech vendor with 51-200 employees
Vendor
Jun 22, 2012
Download
Salesforce - Best of Breed, but Overkills to a Point
Pros and Cons
  • "Lots of functionality and it is a customizable interface."
  • "There is TOO much functionality and it is far too complex."

Valuable Features:

Lots of functionality and it is a customizable interface.

Room for Improvement:

There is TOO much functionality and it is far too complex. Not a user-friendly interface with overkill features that diminish the point of having the system in the first place.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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SR
reviewer0971513
Regional Sales Manager at a tech vendor with 501-1,000 employees
Real User
Oct 4, 2023
Download
Provides good scalability, but its user interface needs improvement
Pros and Cons
  • "The scalability is good."
  • "There could be an option to change the price list without creating a new quote."

What is our primary use case?

We use the product to prepare quotations.

What needs improvement?

The product’s user interface could be better. There could be an option to change the price list without creating a new quote.

For how long have I used the solution?

We have been using Salesforce Sales Cloud for four years.

What do I think about the stability of the solution?

I rate the product’s stability an eight out of ten.

What do I think about the scalability of the solution?

The scalability is good. We have many Salesforce Sales Cloud users in our organization's sales, marketing, and back-end teams.

How was the initial setup?

I rate the initial setup process a seven out of ten. The deployment has certain easy steps and some complicated steps involved.

What other advice do I have?

I rate Salesforce Sales Cloud a seven out of ten. It is a good product for the sales team.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Salesforce Sales Cloud Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
Salesforce Sales Cloud
March 2026
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