Salesforce Sales Cloud Reviews

Simple cloud interface for CRM systems. Easy to integrate a wide range of data integration tools.

Backend database is not compatible with all SQL standards. Slow while loading bulk data.

Lots of functionality and it is a customizable interface.

There is TOO much functionality and it is far too complex. Not a user-friendly interface with overkill features that diminish the point of having the system in the first place.

My primary use of Sales Cloud is for reporting and ticketing - whenever a customer sends an issue by email, the ticket is created based on the email itself. We also use the Einstein Analytics feature to see how many deals are open or closed and the status of each customer's tickets.

The most valuable features are the reporting and the custom codes.

Sometimes they refresh the production environment, which can be a bit of a challenge. 

I've been using Sales Cloud for seven years or so.

Sales Cloud is a stable solution.

Sales Cloud is scalable.

The technical support team is very cooperative, and I'm satisfied with their service.

The setup is very straightforward because it's a cloud-based product, so all you need is your ID and to register it

Sales Cloud is quite expensive.

I would rate this solution as ten out of ten.

Public Cloud

It is for normal CRM usage. We are using it to manage our contacts and customer-related information.

It is a very good tool. There are a lot of interesting features. It is one of the best solutions.

It could have a more user-friendly interface.

I have been using this solution for around one year.

It is very stable.

It is very scalable, and it is very easy to add new users. 

We have 200 to 300 users of this solution. We will expand its usage depending on our needs. If needed, we'll extend the number of users.

Our administration team handles that. I never needed support from them.

It was a company decision. We are a part of a bigger group, and in that group, we had Salesforce. It was also easy to deploy because we had a Salesforce specialist.

I'm not an admin of this tool, so I don't know about its setup. In terms of its maintenance, it is provided as a SaaS service. Its maintenance is not our business. It is provided by Salesforce.

I would definitely recommend this solution. Salesforce is very good. I would rate it a nine out of 10.

My primary use case is for business opportunities, following sales and pre-sales actions, and contacting customers.

In the next release, I would like to see more integration.

I have been using this solution for two years.

This is a stable product.

I have previously used Sugar Enterprise and Hubspot CRM.

This product isn't the cheapest.

I would recommend comparing this product with others before implementing it, as it's not the cheapest, and you may not use all of its functions. I would rate this solution as eight out of ten.

Public Cloud

We use the product to prepare quotations.

The product’s user interface could be better. There could be an option to change the price list without creating a new quote.

We have been using Salesforce Sales Cloud for four years.

I rate the product’s stability an eight out of ten.

The scalability is good. We have many Salesforce Sales Cloud users in our organization's sales, marketing, and back-end teams.

I rate the initial setup process a seven out of ten. The deployment has certain easy steps and some complicated steps involved.

I rate Salesforce Sales Cloud a seven out of ten. It is a good product for the sales team.