Salesforce Sales Cloud Reviews and Pricing

reviewer1778652

E-Commerce Business Partner at a tech vendor with 501-1,000 employees

Feb 15, 2022

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One of the best solutions with a lot of interesting features

Pros and Cons

"It is a very good tool. There are a lot of interesting features. It is one of the best solutions."

"It could have a more user-friendly interface."

What is our primary use case?

It is for normal CRM usage. We are using it to manage our contacts and customer-related information.

What is most valuable?

It is a very good tool. There are a lot of interesting features. It is one of the best solutions.

What needs improvement?

It could have a more user-friendly interface.

For how long have I used the solution?

I have been using this solution for around one year.

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Salesforce Sales Cloud

May 2025

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What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very scalable, and it is very easy to add new users.

We have 200 to 300 users of this solution. We will expand its usage depending on our needs. If needed, we'll extend the number of users.

How are customer service and support?

Our administration team handles that. I never needed support from them.

Which solution did I use previously and why did I switch?

It was a company decision. We are a part of a bigger group, and in that group, we had Salesforce. It was also easy to deploy because we had a Salesforce specialist.

How was the initial setup?

I'm not an admin of this tool, so I don't know about its setup. In terms of its maintenance, it is provided as a SaaS service. Its maintenance is not our business. It is provided by Salesforce.

What other advice do I have?

I would definitely recommend this solution. Salesforce is very good. I would rate it a nine out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer1125015

Business Manager - Managed Services & IT Consulting at a tech services company with 201-500 employees

Jan 5, 2022

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Lots of functionality with good stability

Pros and Cons

"This is a stable product."

"In the next release, I would like to see more integration."

What is our primary use case?

My primary use case is for business opportunities, following sales and pre-sales actions, and contacting customers.

What needs improvement?

In the next release, I would like to see more integration.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

This is a stable product.

Which solution did I use previously and why did I switch?

I have previously used Sugar Enterprise and Hubspot CRM.

What's my experience with pricing, setup cost, and licensing?

This product isn't the cheapest.

What other advice do I have?

I would recommend comparing this product with others before implementing it, as it's not the cheapest, and you may not use all of its functions. I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company does not have a business relationship with this vendor other than being a customer.