PRTG Network Monitor Reviews

I use it to monitor the defense system, various switches, and the connections between different sales offices. Additionally, I use it to monitor my various virtual environments.

The most valuable aspect is the diverse range of features it offers. The dashboard is outstanding, providing a comprehensive overview.

I have been working with it for two years.

It provides excellent stability.

Scalability is incredibly straightforward and effortless. One thousand and fifty users have been onboarded.

When it comes to the various questions I've posed to the technical support, the response time is impressive. I typically receive answers within one hour. I would rate nine out of ten.

Positive

I used Nagios before, but it was outdated. PRTG, on the other hand, is incredibly easy to manage, develop, promote, and maintain. Nagios, being very old, is challenging to maintain.

The initial setup was straightforward.

The deployment process involves taking capacity, installing it on a server, applying the licenses, and then initiating a discovery of various categories. After that, monitoring the different aspects of the network. It's a relatively simple process, especially for monitoring defense and payroll records on uncomplicated networks. It was completed in two days. Maintaining the current setup is not challenging at all.

I see a significant return on investment due to the simplification of monitoring with PRTG. Problems are identified and resolved quickly. Before PRTG, it was challenging to detect and address issues promptly.

The pricing is reasonable for the features provided.

Overall, I would rate it eight out of ten.

I use PRTG Network Monitor to monitor server and network environments in my company.

Most of the products either provide features for network monitoring or efficient server monitoring. There are different products for server monitoring when it comes to ManageEngine or SolarWinds, and there are different products for server monitoring. There are different metrics to consider when monitoring servers and networks. RTG Network Monitor gives me a complete picture of both the modules, which are server monitoring and network monitoring.

Technical support is an area with concerns in PRTG Network Monitor, where improvements are required. The product is very good, but its local presence in the Saudi Arabian market is unavailable.

I would like PRTG Network Monitor to introduce some security features for monitoring the security devices. The server and network monitoring functionalities in PRTG Network Monitor are very efficient. The security features of the product should provide the same level of efficiency as it provides for server and network monitoring so that its users or customers get all its features in a bundle.

I have been using PRTG Network Monitor for six years. I am just a consumer of the product.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a nine out of ten.

Around ten people in my company use PRTG Network Monitor.

The product's initial setup is simple.

The solution is deployed on an on-premises model.

I took care of the implementation part of PRTG Network Monitor by myself.

I rate the price of PRTG Network Monitor an eight on a scale of one to ten, where one is a high price, and ten is a low price.

I compared PRTG Network Monitor with SolarWinds and ManageEngine. I chose PRTG Network Monitor over other products in the market since it provides complete monitoring of my servers and network devices. SolarWinds and ManageEngine have different products for server monitoring and different products for network monitoring.

I rate the overall tool a nine out of ten.

The solution is used for infrastructure monitoring and for some limited automation and SNMP monitoring. If any parameters cross any threat, then it would trigger some healing, like restarting by sending some special commands.

The features I found valuable are its reporting modules and the graphs, along with SNMB utilization and the bandwidth utilization for reports.

Along with more room for automation, more room for advanced configuration can be integrated into the solution.

I have been using PRTG Network Monitor for almost ten years. I use it in my business company on my account. I am a customer of the solution.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a seven out of ten.

Around 50 people in my company use the solution.

I am very satisfied with PRTG Network Monitor because it's easy. Also, I have been using it for a long time, either for configuration or providing any reports or support needed for PRTG.

I rate the technical support a nine out of ten.

Positive

On a scale of one to ten, where one means difficult to implement and ten means easy to implement, I rate it an eight.

The solution is deployed on the cloud and on-premises.

The ROI is currently looked upon at the management level.

It's a cost-efficient tool.

The reporting module is easy to configure. Also, it is easy and nice looking, with a nice presentation triggered for utilization and for monitoring health. Also, you can integrate as much vendor hardware as possible using SNMP, and it has easy configuration and troubleshooting. Along with the solution being cheap, there is also support from the vendor, which is its main point.

There are more powerful software solutions available apart from PRTG Network Monitor.

Overall, I rate the solution a seven out of ten.

We are using PRTG to monitor networks, applications, and databases like Oracle Database or SQL Database. Now we plan to use PRTG for IT aggression management. 

Though it's not suitable, I think we can also use PRTG for operations monitoring. We will make a dashboard in PRTG and use it to control when we have a problem. We can analyze which part has a problem so that we can analyze and report to our SQL. We have about 10 to 12 people in the IT department working with PRTG. 

I think net flow is PRTG's most valuable feature because it doesn't cost much for us because the net flow sensor is already included in the PRTG license. We can monitor our traffic in our proxy and router.

The operations dashboard is only available in PRTG's enterprise version, but I wish it could be accessed in the standard licensing. It would also be nice if PRTG had templates for dashboard monitoring, software monitoring, etc. It can help me set up a dashboard because now we don't have a template from PRTG, so we need to create one from scratch. 

I've been using PRTG for four or five years.

I was using a free product called Nagios, but it was challenging to deploy, so I changed to PRTG. It's a similar configuration, so I can easily switch using PRTG.

It's easy for me to set up the server because PRTG guided us through it. The installation only took a day, but it takes two to four weeks to collect data from other devices because I need to coordinate with another database person.

I deployed it by myself. 

We see a return, but I've never calculated ROI for this application. Monitoring takes time, and anything that cuts down on time spent monitoring saves money. 

When monitoring hardware before using PRTG, I needed to check the capacity, etc., and then create a report, but PRTG does it and reports automatically. This makes operations more cost-efficient and increases the return on investment.

I pay for a yearly license that's all-inclusive. We get all the resources, but PRTG doesn't have local support in Indonesia, so when I have a problem with PRTG, I need to create a ticket with global support. 

I rate PRTG Network Monitor nine out of 10.  

I am a partner company and use PRTG Network Monitor as a monitoring tool for our customers. We use it to monitor entire IT infrastructures, like AWS devices, and other IP kind devices.

PRTG Network Monitor helps us monitor the IT infrastructure for our customers without requiring significant downtime. The solution completes upgradation or migration within one to two hours, minimizing disruption.

PRTG Network Monitor is user-friendly and offers flexible alerting systems. It integrates well with mail alerts via SMTP, SMS, Teams, and Slack. We can monitor the entire IT parameters, including AWS devices, through the dashboard.

PRTG Network Monitor could improve interaction with customers by offering direct support involvement instead of just mail responses. The solution could also enhance database observability and provide clearer pricing explanations when converting customers from perpetual to subscription models.

I have been using PRTG Network Monitor for three years.

The stability of PRTG Network Monitor is high. I would rate it eight to nine on a scale of one to ten.

The scalability for network monitoring is rated eight to nine ut of ten. However, for asset management and configuration comparing with other NMS technologies, it is less scalable.

PRTG provides support via mail only, which can be inconvenient due to time differences. There is no direct interaction or remote calls.

Positive

The initial setup of PRTG Network Monitor is very easy to use. There are no significant difficulties encountered.

PRTG Network Monitor used to be reasonably priced, but after changing to subscription models, the costs have increased. The solution remains user-friendly, which usually convinces customers despite the higher pricing.

I would recommend PRTG Network Monitor specifically for monitoring purposes. 

It is a suitable solution to monitor various IT devices and their internal performance. However, for comprehensive asset management or network traffic analysis, other modules or tools may be necessary. 

I'd rate the solution eight out of ten.

The solution's use cases depend on the number of interfaces you want to monitor. You have to calculate the values by referring to the licensing prices publicly published on their portal.

The solution has excellent redundant features. It also allows you to install two systems in one license, which is really good.

When you email the support team, they take three to seven days to respond and resolve simple issues.

The solution’s stability is fantastic.

PRTG Network Monitor is a very scalable solution. If you have good hardware and a good server, you can scale it up as much as you want.

The solution’s initial setup is very straightforward and user-friendly.

The software features, quality, manageability, and SLA system are fantastic. Based on my SLA, I can easily monitor and identify the service provider's bandwidth in real time. PRTG Network Monitor is a user-friendly solution.

The solution's integration is simple. You need to trigger the SNMP. It has two features. One is automatic detection, and the other is where you manually select and trigger your particular interface, and it should work. PRTG Network Monitor has some OID features in addition to network monitoring. If you know how to develop OID, the tool can work with other monitoring solutions.

PRTG Network Monitor is easy to manage, easy to use, and easy to operate.

Overall, I rate the solution a nine out of ten.

We use the solution for monitoring the bandwidth and reachability of a big network. We rely on reachability to generate an alarm as banks have different branches and routers. We use the PRTG to assess whether there is any fault in any branches or ATM buses. We have been using a site with 5000 sensors in 60-78 sites.

The solution is good, very friendly, and simple to use. I have been taking training. As far as it's not complicated, you can use it.

The automation part can be more flexible. It will be much easier for an administrator to work on. It can discover all the devices in a network and design its network.

I have been using PRTG Network Monitor as a customer for eight years.

We have observed many things when we were analyzing the bandwidth.

I rate the solution’s stability a nine out of ten.

I've used FortiMonitor, Huawei, and SolarWinds before. SolarWinds is complicated. An administrator needs more skills to work with SolarWinds. If you're going for a data center or vendor monitoring, it's good to have PRTG set up because it's very reliable.

The initial setup is easy.

The solution is expensive compared to FortiMonitor. PRTG is costly for small scale, but for large scale, FortiMonitor is more expensive.

The solution is very user-friendly. You get whatever you need, but it has room for improvement too.

Overall, I rate the solution an eight out of ten.

We're using PRTG Network Monitor for server-level monitoring and network-level monitoring, and in our network, we have switches and firewalls.

We're also using the solution for bandwidth monitoring and internet link monitoring.

We're also planning to use PRTG Network Monitor to monitor CCTV and other IoT devices.

I like that PRTG Network Monitor is evolving as a product. For example, it's releasing new sensors on the OT, Modbus, and MQTT side, but its most valuable feature is the remote probe.

Other OEMs in the market will charge you after some time if you have multiple sites distributed within a particular region. Suppose you have four or five locations and deployed the agent; other solutions will charge you extra or add commercial charges to your invoice. Still, PRTG Network Monitor allows up to sixty or eighty remote probes for one server, particularly when you buy the PRTG main server license. I find this pricing model helpful, mainly because my company has multiple sites here in India, between thirty to forty sites. The company doesn't need to buy an additional license or commercial license.

The remote probe will be deployed at the site remotely, and PRTG Network Monitor will monitor the site and feed all monitoring data to the central server. It is beneficial because it ultimately gives you visibility from the central server. The remote probe feature in the tool helps you monitor remote systems or your network, so it's an outstanding feature available in PRTG Network Monitor compared to other OEMs in the market. Some OEMs may have the feature, but the charges would be huge for such a feature.

Here's an area for improvement in PRTG Network Monitor: my company needs to perform SNMPv3 monitoring, and by default, SNMPv2 is there. From a security point of view, SNMPv3 monitoring needs to be stronger. Otherwise, it'll reduce performance when you need to monitor it at the server level. It'll impact performance, including the PRTG Network Monitor performance.

If my company does a large number of SNMPv3 queries, that will reduce server performance, so PRTG recommends not scanning or monitoring a massive amount of SNMPv3. If PRTG Network Monitor can evolve into agent-level configurations rather than server-level configurations, where you can install the agent on the server and the agent provides the necessary feedback, that would improve the tool.

Performance-wise, PRTG Network Monitor still needs improvement because a large number of SNMPv3 queries reduces tool performance. It could also impact the server level. If the monitoring method for PRTG Network Monitor could be similar to other OEMs, such as SolarWinds, where the agent is on the server and provides server performance information to the main console server, that would be great.

Another area for improvement in PRTG Network Monitor is reporting. For example, if you want the report or the dashboard in a particular format, you'd need to exert some effort. You cannot do it without the support of the vendor or an expert. As a customer, you cannot configure PRTG Network Monitor reports independently because reporting is difficult.

I've been working with PRTG Network Monitor for three years.

I didn't see many stability issues in PRTG Network Monitor, so it's a nine out of ten. Most of the time, the tool works fine.

PRTG Network Monitor is a scalable tool, and I'd give it a rating of nine out of ten.

At the moment, PRTG Network Monitor support is only email-based, and that has to be improved. You never receive remote session support from PRTG.  If you're facing an issue, you either need to work with the vendor, or if you need OEM support, you must send an email.

The PRTG Network Monitor support team responds to your email, but it usually takes a lot of time. If support can directly join the remote session to brief you on the process, it would be easier than just getting email-based support.

Whenever my team communicates via email, support will provide a reference link or KB article link that tells you how to configure PRTG Network Monitor.

It would be helpful for any customer if PRTG had remote-based support, and it'll be simpler to show customers how to configure the tool.

My company only takes a little support from the PRTG Network Monitor team nowadays, but I'd give support a seven out of ten. The PRTG technical support team usually responds quickly over email, and it's good. The only limitation is the absence of remote support.

Neutral

I didn't use other solutions apart from PRTG Network Monitor. My company had a lot of issues at the time the decision to use the tool was made. My company was blind as it didn't have any monitoring tool, yet it had a lot of sites, internet links, and services. Because I worked on the PRTG Network Monitor in my previous company, I was aware of its performance and that it meets basic requirements and the company budget, versus SolarWinds, which would require a larger budget, so my company went with PRTG Network Monitor. I deployed it within the environment, and the tool works fine so far.

Setting up PRTG Network Monitor was easy, so I'd rate its setup an eight out of ten.

Installing the tool was straightforward, and there wasn't much required to set PRTG Network Monitor up. It's only the dashboard that requires a lot of effort.

Completing the setup for the tool took around two to three weeks, including the onboarding of all devices.

I followed the PRTG Network Monitor installation guide. I ensured all prerequisites by PRTG were ready, including the recommended OS or server, such as Windows OS, and other software prerequisites. I then installed the tool, and it had a GUI-based, intuitive installation, so it was instant.

What took time was onboarding the devices, though I gradually updated and onboarded the devices. I didn't do a bulk update, and onboarding devices into PRTG Network Monitor wasn't that difficult. You can even show how it's done to anybody, even a person with a limited skillset because installing the tool doesn't require much.

I implemented PRTG Network Monitor because, in my previous organization, I also implemented the tool, so I was aware of the process.

PRTG Network Monitor is very easy to use and doesn't require a lot of manpower for deployment and management, so based on this, the features of the product, and the cost, the ROI for PRTG Network Monitor is good.

You can get ROI from the tool quickly within a year. You won't have to wait three or four years to get ROI because PRTG Network Monitor is cheaper than other solutions.

I'd rate ROI from the tool as ten, so it's a hundred percent.

Pricing for PRTG Network Monitor is a nine out of ten. It meets my company's budget and monitoring requirements. My company is on a perpetual license, particularly a basic license that doesn't require purchasing an additional license.

Regarding PRTG Network Monitor support, my company pays for it annually compared to other vendors, and the support cost is lower. You need to renew support annually for the tool. My company has an annual maintenance contract with PRTG.

My company is currently using PRTG Network Monitor.

I'm not using the latest version of the solution, but my company plans to upgrade to the latest one.

One person from the IT department handles the day-to-day maintenance of the PRTG Network Monitor.

Between five to six people from the IT team use the tool. Only a few members log into PRTG Network Monitor to generate a report or do additional monitoring. Usually, a person doesn't use the tool. That person receives an email alert based on his respective device and doesn't need to open the PRTG Network Monitor console because my team enabled email-based alerts. Different groups would receive the alerts, such as the application team, the security team, the frontend team, etc.

My company has plans to extend the license and apply the solution to another environment, an OT environment.

I'd tell anyone looking into implementing PRTG Network Monitor to go for it, especially if you're in a medium-sized organization that doesn't have a massive infrastructure, but it still depends on the customer. It varies from customer to customer. A large organization could still evaluate other solutions in the market, but PRTG Network Monitor is a good tool for small to medium-sized organizations.

My rating for the tool is eight out of ten because it has some areas for improvement, particularly the reporting, which could be more user-friendly, and the support, which is only email-based, with no remote support available. If I see improvement in the two areas I mentioned, I could easily give PRTG Network Monitor a nine or ten, but right now, it's an eight for me.

My company is a customer, not a partner, of PRTG Network Monitor.