PRTG Network Monitor Reviews

We're using PRTG Network Monitor for server-level monitoring and network-level monitoring, and in our network, we have switches and firewalls.

We're also using the solution for bandwidth monitoring and internet link monitoring.

We're also planning to use PRTG Network Monitor to monitor CCTV and other IoT devices.

I like that PRTG Network Monitor is evolving as a product. For example, it's releasing new sensors on the OT, Modbus, and MQTT side, but its most valuable feature is the remote probe.

Other OEMs in the market will charge you after some time if you have multiple sites distributed within a particular region. Suppose you have four or five locations and deployed the agent; other solutions will charge you extra or add commercial charges to your invoice. Still, PRTG Network Monitor allows up to sixty or eighty remote probes for one server, particularly when you buy the PRTG main server license. I find this pricing model helpful, mainly because my company has multiple sites here in India, between thirty to forty sites. The company doesn't need to buy an additional license or commercial license.

The remote probe will be deployed at the site remotely, and PRTG Network Monitor will monitor the site and feed all monitoring data to the central server. It is beneficial because it ultimately gives you visibility from the central server. The remote probe feature in the tool helps you monitor remote systems or your network, so it's an outstanding feature available in PRTG Network Monitor compared to other OEMs in the market. Some OEMs may have the feature, but the charges would be huge for such a feature.

Here's an area for improvement in PRTG Network Monitor: my company needs to perform SNMPv3 monitoring, and by default, SNMPv2 is there. From a security point of view, SNMPv3 monitoring needs to be stronger. Otherwise, it'll reduce performance when you need to monitor it at the server level. It'll impact performance, including the PRTG Network Monitor performance.

If my company does a large number of SNMPv3 queries, that will reduce server performance, so PRTG recommends not scanning or monitoring a massive amount of SNMPv3. If PRTG Network Monitor can evolve into agent-level configurations rather than server-level configurations, where you can install the agent on the server and the agent provides the necessary feedback, that would improve the tool.

Performance-wise, PRTG Network Monitor still needs improvement because a large number of SNMPv3 queries reduces tool performance. It could also impact the server level. If the monitoring method for PRTG Network Monitor could be similar to other OEMs, such as SolarWinds, where the agent is on the server and provides server performance information to the main console server, that would be great.

Another area for improvement in PRTG Network Monitor is reporting. For example, if you want the report or the dashboard in a particular format, you'd need to exert some effort. You cannot do it without the support of the vendor or an expert. As a customer, you cannot configure PRTG Network Monitor reports independently because reporting is difficult.

I've been working with PRTG Network Monitor for three years.

I didn't see many stability issues in PRTG Network Monitor, so it's a nine out of ten. Most of the time, the tool works fine.

PRTG Network Monitor is a scalable tool, and I'd give it a rating of nine out of ten.

At the moment, PRTG Network Monitor support is only email-based, and that has to be improved. You never receive remote session support from PRTG.  If you're facing an issue, you either need to work with the vendor, or if you need OEM support, you must send an email.

The PRTG Network Monitor support team responds to your email, but it usually takes a lot of time. If support can directly join the remote session to brief you on the process, it would be easier than just getting email-based support.

Whenever my team communicates via email, support will provide a reference link or KB article link that tells you how to configure PRTG Network Monitor.

It would be helpful for any customer if PRTG had remote-based support, and it'll be simpler to show customers how to configure the tool.

My company only takes a little support from the PRTG Network Monitor team nowadays, but I'd give support a seven out of ten. The PRTG technical support team usually responds quickly over email, and it's good. The only limitation is the absence of remote support.

I didn't use other solutions apart from PRTG Network Monitor. My company had a lot of issues at the time the decision to use the tool was made. My company was blind as it didn't have any monitoring tool, yet it had a lot of sites, internet links, and services. Because I worked on the PRTG Network Monitor in my previous company, I was aware of its performance and that it meets basic requirements and the company budget, versus SolarWinds, which would require a larger budget, so my company went with PRTG Network Monitor. I deployed it within the environment, and the tool works fine so far.

Setting up PRTG Network Monitor was easy, so I'd rate its setup an eight out of ten.

Installing the tool was straightforward, and there wasn't much required to set PRTG Network Monitor up. It's only the dashboard that requires a lot of effort.

Completing the setup for the tool took around two to three weeks, including the onboarding of all devices.

I followed the PRTG Network Monitor installation guide. I ensured all prerequisites by PRTG were ready, including the recommended OS or server, such as Windows OS, and other software prerequisites. I then installed the tool, and it had a GUI-based, intuitive installation, so it was instant.

What took time was onboarding the devices, though I gradually updated and onboarded the devices. I didn't do a bulk update, and onboarding devices into PRTG Network Monitor wasn't that difficult. You can even show how it's done to anybody, even a person with a limited skillset because installing the tool doesn't require much.

I implemented PRTG Network Monitor because, in my previous organization, I also implemented the tool, so I was aware of the process.

PRTG Network Monitor is very easy to use and doesn't require a lot of manpower for deployment and management, so based on this, the features of the product, and the cost, the ROI for PRTG Network Monitor is good.

You can get ROI from the tool quickly within a year. You won't have to wait three or four years to get ROI because PRTG Network Monitor is cheaper than other solutions.

I'd rate ROI from the tool as ten, so it's a hundred percent.

Pricing for PRTG Network Monitor is a nine out of ten. It meets my company's budget and monitoring requirements. My company is on a perpetual license, particularly a basic license that doesn't require purchasing an additional license.

Regarding PRTG Network Monitor support, my company pays for it annually compared to other vendors, and the support cost is lower. You need to renew support annually for the tool. My company has an annual maintenance contract with PRTG.

My company is currently using PRTG Network Monitor.

I'm not using the latest version of the solution, but my company plans to upgrade to the latest one.

One person from the IT department handles the day-to-day maintenance of the PRTG Network Monitor.

Between five to six people from the IT team use the tool. Only a few members log into PRTG Network Monitor to generate a report or do additional monitoring. Usually, a person doesn't use the tool. That person receives an email alert based on his respective device and doesn't need to open the PRTG Network Monitor console because my team enabled email-based alerts. Different groups would receive the alerts, such as the application team, the security team, the frontend team, etc.

My company has plans to extend the license and apply the solution to another environment, an OT environment.

I'd tell anyone looking into implementing PRTG Network Monitor to go for it, especially if you're in a medium-sized organization that doesn't have a massive infrastructure, but it still depends on the customer. It varies from customer to customer. A large organization could still evaluate other solutions in the market, but PRTG Network Monitor is a good tool for small to medium-sized organizations.

My rating for the tool is eight out of ten because it has some areas for improvement, particularly the reporting, which could be more user-friendly, and the support, which is only email-based, with no remote support available. If I see improvement in the two areas I mentioned, I could easily give PRTG Network Monitor a nine or ten, but right now, it's an eight for me.

My company is a customer, not a partner, of PRTG Network Monitor.

I am a partner company and use PRTG Network Monitor as a monitoring tool for our customers. We use it to monitor entire IT infrastructures, like AWS devices, and other IP kind devices.

PRTG Network Monitor helps us monitor the IT infrastructure for our customers without requiring significant downtime. The solution completes upgradation or migration within one to two hours, minimizing disruption.

PRTG Network Monitor is user-friendly and offers flexible alerting systems. It integrates well with mail alerts via SMTP, SMS, Teams, and Slack. We can monitor the entire IT parameters, including AWS devices, through the dashboard.

PRTG Network Monitor could improve interaction with customers by offering direct support involvement instead of just mail responses. The solution could also enhance database observability and provide clearer pricing explanations when converting customers from perpetual to subscription models.

I have been using PRTG Network Monitor for three years.

The stability of PRTG Network Monitor is high. I would rate it eight to nine on a scale of one to ten.

The scalability for network monitoring is rated eight to nine ut of ten. However, for asset management and configuration comparing with other NMS technologies, it is less scalable.

PRTG provides support via mail only, which can be inconvenient due to time differences. There is no direct interaction or remote calls.

Positive

The initial setup of PRTG Network Monitor is very easy to use. There are no significant difficulties encountered.

PRTG Network Monitor used to be reasonably priced, but after changing to subscription models, the costs have increased. The solution remains user-friendly, which usually convinces customers despite the higher pricing.

I would recommend PRTG Network Monitor specifically for monitoring purposes. 

It is a suitable solution to monitor various IT devices and their internal performance. However, for comprehensive asset management or network traffic analysis, other modules or tools may be necessary. 

I'd rate the solution eight out of ten.

The solution is used for infrastructure monitoring and for some limited automation and SNMP monitoring. If any parameters cross any threat, then it would trigger some healing, like restarting by sending some special commands.

The features I found valuable are its reporting modules and the graphs, along with SNMB utilization and the bandwidth utilization for reports.

Along with more room for automation, more room for advanced configuration can be integrated into the solution.

I have been using PRTG Network Monitor for almost ten years. I use it in my business company on my account. I am a customer of the solution.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a seven out of ten.

Around 50 people in my company use the solution.

I am very satisfied with PRTG Network Monitor because it's easy. Also, I have been using it for a long time, either for configuration or providing any reports or support needed for PRTG.

I rate the technical support a nine out of ten.

Positive

On a scale of one to ten, where one means difficult to implement and ten means easy to implement, I rate it an eight.

The solution is deployed on the cloud and on-premises.

The ROI is currently looked upon at the management level.

It's a cost-efficient tool.

The reporting module is easy to configure. Also, it is easy and nice looking, with a nice presentation triggered for utilization and for monitoring health. Also, you can integrate as much vendor hardware as possible using SNMP, and it has easy configuration and troubleshooting. Along with the solution being cheap, there is also support from the vendor, which is its main point.

There are more powerful software solutions available apart from PRTG Network Monitor.

Overall, I rate the solution a seven out of ten.

We use PRTG to remotely check if devices are still online. It can also monitor temperature, traffic, and device connectivity. We configure it to send us alerts. For example, if a device exceeds a specified bandwidth, PRTG will send an email notification.

The email notifications are helpful, and the dashboards are user-friendly for people with little network monitoring knowledge. 

The icons on PRTG's network diagram are hard to find. For example, finding the icons for firewalls and servers is difficult, so we're struggling to create the network topology.

We have been using PRTG since the start of the pandemic. 

I rate PRTG nine out of 10 for stability. We haven't encountered any problems.

I rate PRTG 10 out of 10 for scalability if you have the budget to buy the license.

I rate PRTG support eight out of 10. They respond immediately. 

Positive

I did trials of SolarWinds and PRTG simultaneously and decided to go with PRTG because it's user-friendly and easier to understand. 

I rate PRTG six out of 10 for ease of setup from a beginner's perspective. Total deployment time was about a month because we had to do some studying and revisions. It was a continuous process because we would think about some improvements and apply them step by step. Two people were involved in the deployment: the network admin and our network security admin.

The full version of PRTG is a little costly, and the free version is limited to only 100 devices.

I rate PRTG Network Monitor eight out of 10. I would recommend it. 

My primary use case for the PRTG solution is network device monitoring. For example, if one of my Ubiquity access points goes down, PRTG will send an alert so that I can go and try to restart it and bring it back up before people start complaining.

This product can be improved by updating the net flow interface. The one that is in place works – I can get all the information I need from it – but it is a little bit clunky.

I have not had any problems with the stability of this solution. I have to reboot it once a year, which is a chance for me to do the updates anyway.

The scalability of this solution has gone smoothly for me so far. I am mostly using it just for pings, and because I don't have a ton of net flows going into it, I am not heavily taxing it. We have a couple of thousand devices that it i monitoring and we have had no problems.

I never had a reason to be in touch with the tech support for the solution.

The initial setup was pretty straightforward. It's an application that you can run on a Windows box. I have it running on a virtual Windows server, so it's not a standalone operating system, and it can come off as an application.

PRTG is relatively intuitive and fairly straightforward. It has net flow monitoring and that works all right. I would describe it as a decent middle-of-the-road solution. It costs about $500 a year, so if you're looking just to watch basic traffic and keep an eye on devices, it works fine.

I would rate PRTG Network Monitoring a seven out of ten.

We are using PRTG to monitor networks, applications, and databases like Oracle Database or SQL Database. Now we plan to use PRTG for IT aggression management. 

Though it's not suitable, I think we can also use PRTG for operations monitoring. We will make a dashboard in PRTG and use it to control when we have a problem. We can analyze which part has a problem so that we can analyze and report to our SQL. We have about 10 to 12 people in the IT department working with PRTG. 

I think net flow is PRTG's most valuable feature because it doesn't cost much for us because the net flow sensor is already included in the PRTG license. We can monitor our traffic in our proxy and router.

The operations dashboard is only available in PRTG's enterprise version, but I wish it could be accessed in the standard licensing. It would also be nice if PRTG had templates for dashboard monitoring, software monitoring, etc. It can help me set up a dashboard because now we don't have a template from PRTG, so we need to create one from scratch. 

I've been using PRTG for four or five years.

I was using a free product called Nagios, but it was challenging to deploy, so I changed to PRTG. It's a similar configuration, so I can easily switch using PRTG.

It's easy for me to set up the server because PRTG guided us through it. The installation only took a day, but it takes two to four weeks to collect data from other devices because I need to coordinate with another database person.

I deployed it by myself. 

We see a return, but I've never calculated ROI for this application. Monitoring takes time, and anything that cuts down on time spent monitoring saves money. 

When monitoring hardware before using PRTG, I needed to check the capacity, etc., and then create a report, but PRTG does it and reports automatically. This makes operations more cost-efficient and increases the return on investment.

I pay for a yearly license that's all-inclusive. We get all the resources, but PRTG doesn't have local support in Indonesia, so when I have a problem with PRTG, I need to create a ticket with global support. 

I rate PRTG Network Monitor nine out of 10.  

It's a globally distributed network. We have multiple data centers or IT setups, and PRTG is deployed at the local data centers. Some of the applications are in the cloud, and PRTG can also monitor those.

PRTG is simple to manage. First, you can create a template for a device, then apply it to hundreds of similar devices. That's a great advantage. Secondly, I can use the 80-20 functional rule for any devices I need to monitor. 

For infrastructure monitoring, 80 percent of parameters are monitored every minute or so. I can define all of them at the highest level, and those definitions are inherited at the lowest level. Then you need to customize the setup for the remaining 20 percent. You can deploy them in various groups and do a group-level setup, which will again percolate down to devices. 

The third thing is the concept of tags. PRTG assigns tags to devices and also the parameters you monitor. For example, if you choose to deploy a bandwidth sensor, PRTG automatically tags it with that parameter while giving you the freedom to apply your own tag. 

Let's say my organization has three or even four ISPs. If I'm globally distributed, the ISPs could be different. Now I can monitor all the bandwidth across ISPs based on the tag, or I can see the bandwidth of each ISP individually. I know my uptime and recovery in case of failure. I can also group by choosing a specific ISP tag and getting a report. I now know which of my ISPs is a better performer, which helps me improve the service and decide who to go with.

PRTG is constantly evolving. You have between eight to 12 releases every year, including enhancements to functionality and performance as well as security and bug fixes, so it stays current with our business requirements. It's a well-rounded product.

There's always room for improvement. The high availability feature is good, but it's an area that PRTG could marginally improve. For example, in PRTG, both servers have a different IP, but it would make things a lot easier if they were bound by a single IP.  I'm not necessarily trying to say PRTG should imitate other products. 

I'm saying it should be like a typical HA solution should be. It is a fail-safe feature, and the HA component should act like one. In PRTG, it is in an active-active mode, not active-passive. Now, the customers don't need to know the mechanism behind the high availability. They just need to know how many servers are required for deployment. If there is a cluster with a single IP address, it's much easier from the customer's point of view. 

We've been working on various versions of PRTG since 2003. While we are using PRTG, we are also looking at various alternatives, but we haven't seen a reason to switch so far.

PRTG itself is a highly reliable product because of large installed base.

Overall, PRTG is easy to install and understand. We provide frontline support for our customers, but our more competent customers don't come back to us for any support at all. If they don't have the skills, they can install and do the basic deployment, but they require hand-holding and coaching for some things. Still, I think it's a straightforward product. Once a user gets started with the product, they don't need hand-holding for basic functions.

The price of PRTG is reasonable. PRTG's competitors like SolarWinds and ManageEngine charge more for the same functionality. They are much more expensive at licensing level. What's more, PRTG comes as one bundle. For example, the database is part of the PRTG release, so Paessler takes total responsibility for all components they deliver. With other products, you need a separate database engine and databases, and these NMS companies don't take responsibility. When they put out new releases, what if it doesn't work with the previous release of a database? Things become a little tricky. You have to deal with two or more entities for NMS but only one with PRTG.

I rate PRTG Network Monitor 9.5 out of 10. If you're planning to implement PRTG, my advice is to first create a master plan. Set a goal for monitoring. Decide what you want to monitor and why. You need to get ready by organizing network management at the technical and policy level. If you start with a clear understanding of your goals and your environment, PRTG will be a cakewalk.

The solution's use cases depend on the number of interfaces you want to monitor. You have to calculate the values by referring to the licensing prices publicly published on their portal.

The solution has excellent redundant features. It also allows you to install two systems in one license, which is really good.

When you email the support team, they take three to seven days to respond and resolve simple issues.

The solution’s stability is fantastic.

PRTG Network Monitor is a very scalable solution. If you have good hardware and a good server, you can scale it up as much as you want.

The solution’s initial setup is very straightforward and user-friendly.

The software features, quality, manageability, and SLA system are fantastic. Based on my SLA, I can easily monitor and identify the service provider's bandwidth in real time. PRTG Network Monitor is a user-friendly solution.

The solution's integration is simple. You need to trigger the SNMP. It has two features. One is automatic detection, and the other is where you manually select and trigger your particular interface, and it should work. PRTG Network Monitor has some OID features in addition to network monitoring. If you know how to develop OID, the tool can work with other monitoring solutions.

PRTG Network Monitor is easy to manage, easy to use, and easy to operate.

Overall, I rate the solution a nine out of ten.

Our primary use case for this solution is for every computer operator in my data center to be able to easily operate and use devices.

PRTG does not allow us to scan devices like we can scan software or another problem in it. Also, I cannot draw graphical graphs in Woodview/look. Another problem is that we cannot draw a good diagram in PRTG.

In the next release, I'd like to see more integration with, for example, SolarWinds.

I have been using this solution for about five or six years.

I would say that this solution is stable, but we'd like something more out of it. We need it to improve a little bit.

My opinion is that this is a scalable solution. There are currently 10 users of this solution in our company.

My opinion is that the setup was straightforward. It took seven people to deploy this solution.

The licenses are paid on a monthly basis. My opinion is that this solution is not very expensive.

We are using a cloud version of this solution.

Overall, I would rate this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best.

Our use case is limited.

It does what we need it to do in terms of learning.

I like the mobility of the PRTG Network Monitor and ITOps Dashboard.

Our biggest issue, and the reason we are trying to move away from PRTG, is that it is not scalable across an enterprise solution.

The scalability of this solution could improve as well as the automated provisioning of the infrastructure.

I have been using PRTG Network Monitor off and on for approximately ten years.

I don't recall the version that we are working with but we recently upgraded it.

PRTG Network Monitor is a stable solution. I would rate the stability of PRTG Network Monitor a ten out of ten.

The scalability could be improved.

When we first started using it, we had four hundred different resources. Now we have four or five thousand different resources, it is not a scalable solution that automatically correctly adds devices where they belong, they are added to the end of the filter. They don't monitor appropriately; it's highly manual in terms of what and how it monitors.

We don't use their technical support. I would rate them a five out of ten.

It's a complex environment. The initial setup was just as complex.

I have not seen a return on investment.

Pricing is comparable. 

I would rate the pricing a seven out of ten.

Check the size of your infrastructure. If you have more than a thousand units or thousand devices to monitor, you should choose a better solution.

In my environment, I would rate PRTG Network Monitor a four out of ten.