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PeerSpot user
Systems Engineer at a financial services firm with 1,001-5,000 employees
Real User
We can monitor everything from one place and get email or SMS notifications.

What is most valuable?

Easy to setup, many avaliable sensors, easy import of MIB, cheap

How has it helped my organization?

We can monitor everything from one place and get email or SMS notifications.

We are monitoring QoS for site-to-site VPNs.

What needs improvement?

Creating maps

For how long have I used the solution?

3 years

Buyer's Guide
PRTG Network Monitor
May 2025
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

What was my experience with deployment of the solution?

Deployment is straightforward.

What do I think about the stability of the solution?

From time to time, you need to reboot the PRTG probe server.

What do I think about the scalability of the solution?

No, you can add more probes very easily even from prtg web console.

How are customer service and support?

7/10, main issue is that the company is in Germany and their support works during Europe business hours.

Which solution did I use previously and why did I switch?

I used Solarwinds, to set it up and tweek took a very long time, and very expensive compare to PRTG.

What's my experience with pricing, setup cost, and licensing?

You will not find anything cheaper that really does the job.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
System Administrator at a government with 1,001-5,000 employees
Real User
Intuitive and Compact Monitoring Solution

What is most valuable?

Bandwidth graph and Layouts

What needs improvement?

Map designer could be improved by adding more flexibility to the links instead of the straight line.

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

Which solution did I use previously and why did I switch?

Previous solutions had to many dependencies and were unstable for the most part. Overhead and additional cost of critical features were costly.

How was the initial setup?

Initial setup is as easy as it will get for a software of this type. The entire application core and probe literally install and run in less than 5 minutes. I am used to having dependencies and multiple modules taking over an hour to fully install for similar product.

Which other solutions did I evaluate?

SolarWinds, WhatsUp, OpenNMS, Nagios, Netcool, OPManager, Splunk

What other advice do I have?

This is a review of PRTG version 14. As far as network monitoring and analysis, I cannot think of a more intuitive and flexible product on the market today. Where PRTG shines is in its speed and compact design. The latest interface is ideal for complex networks and as useful for simple networks. Initially, I had a negative reaction to the idea of the sensor based license approach. Once I deployed PRTG on the network, the sensor model makes perfect sense. For the amount of sensors that I used and the included features, the cost of PRTG is over 80% lower than other software suites that claim to have similar features. I am not an employee of PRTG, I am just a very satisfied user. If you are a sysadmin or netadmin and have been struggling to find the ideal monitoring tool, I urge you to give PRTG a try. The trial is free. You will not regret it. I just wish someone had told me about this application a few years ago.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
PRTG Network Monitor
May 2025
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
PeerSpot user
Technical Director - Data Center Solutions at Atrion
Consultant
Finally a system monitoring tool that is easy to deploy and simple to use.

Valuable Features:

First let me start by saying I have been using system monitoring tools for a very long time. I first cut my teeth with HP Openview "back in the day" and most recently with Microsoft System Center which I have now completely replaced as a monitoring and alerting system with a bit of software called PRTG from a company called Paessler.Here are the top 10 strong points of PRTG: - Rapid deployment - But, there are best practices for sure... - Highly scale-able - Intuitive interface - quick learning curve - Inexpensive to license - Accurate - Works with most infrastructure without customization - Updated often and very easy to update - Good support from the vendor - Kind to diskspace consumption - not sure how they do it! - Easy to re-architect as your infrastructure changesMy company runs a large scale SAAS infrastructure with a large mix of technologies. PRTG is the first software product we have used to accurately alert the right people of trouble. This has been a huge boost in customer satisfaction for sure.

Room for Improvement:

There is not much not to love in this software but one item on my wishlist that has yet to be addressed in an intuitive way is the ability to use and manage templates. This would allow you to apply templates easily and then modify templates easily.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer812052 - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Reseller
Reliable support, stable, and scalable
Pros and Cons
    • "PRTG Network Monitor can improve Layer 2 and Layer 3 network maps and the GUI more user-friendly. Additionally, they should bundle the features so I can monitor everything on one particular device."

    What needs improvement?

    PRTG Network Monitor can improve Layer 2 and Layer 3 network maps and the GUI more user-friendly. Additionally, they should bundle the features so I can monitor everything on one particular device.

    For how long have I used the solution?

    I have been using PRTG Network Monitor for over one year.

    What do I think about the stability of the solution?

    PRTG Network Monitor is stable.

    What do I think about the scalability of the solution?

    The scalability of PRTG Network Monitor is good. We only need to buy licenses from PRTG Network Monitor and add more devices or sites, or customers to it. It is easy.

    We have four technicians and one senior technician using PRTG Network Monitor. If something goes down, they can see the problem and then either go to the site or approach the situation remotely.

    How are customer service and support?

    The support from PRTG Network Monitor has been reliable. They have been available when we need them.

    How was the initial setup?

    The initial setup of PRTG Network Monitor is simple. Adding a device for monitoring only takes a few minutes. The technician can add a device to monitor without problems.

    What's my experience with pricing, setup cost, and licensing?

    The price of PRTG Network Monitor is reasonable for the features that the solution provides. They charge you per monitoring, not per node, it is per port that you need for a device.

    If they could have pricing per device that would be a benefit.

    What other advice do I have?

    My advice to others is if you can't afford SolarWinds and those other expensive solutions, PRTG Network Monitor is the best value for money.

    I rate PRTG Network Monitor an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    Project manager at a tech services company with 51-200 employees
    Reseller
    A stable troubleshooting solution with easy setup
    Pros and Cons
    • "The solution is very easy to use and the web provides information with ease."
    • "I would like to see network mapping."

    What is our primary use case?

    While I cannot say for certain, I believe we are using the latest version. 

    We use it for monitoring network devices and downloads.

    How has it helped my organization?

    The solution helps us with troubleshooting. We benefit from high performance and it can send out alarms. 

    What needs improvement?

    The traffic, the status of the devices can stand improvement. 

    Moreover, I would like to see network mapping. 

    For how long have I used the solution?

    We have been using PRTG Network Monitor over the past 12 months. 

    What do I think about the stability of the solution?

    The stability at the moment is good. 

    How are customer service and technical support?

    There is no need for much technical support. The solution is very easy to use and the web provides information with ease.

    How was the initial setup?

    The initial setup was simple and easy.

    What other advice do I have?

    Some clients have 500 users. Some clients have 100 users. It varies. 

    I rate PRTG Network Monitor as an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    reviewer2378874 - PeerSpot reviewer
    server at a tech services company with 201-500 employees
    Real User
    Top 20
    Useful for network monitoring but needs to show bandwidth utilization in proper graphs
    Pros and Cons
    • "The tool is integrated with our email for the alerts."
    • "PRTG Network Monitor needs to show bandwidth utilization in proper graphs. It isn't easy to learn."

    What is our primary use case?

    We use the product for network monitoring. 

    What is most valuable?

    The tool is integrated with our email for the alerts. 

    What needs improvement?

    PRTG Network Monitor needs to show bandwidth utilization in proper graphs. It isn't easy to learn. 

    What do I think about the stability of the solution?

    PRTG Network Monitor is stable. 

    What do I think about the scalability of the solution?

    My company has two users for the product. 

    How are customer service and support?

    I haven't contacted the tool's technical support yet. 

    What's my experience with pricing, setup cost, and licensing?

    PRTG Network Monitor is cheap. 

    What other advice do I have?

    I rate the solution a five out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
    Buyer's Guide
    Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.