ABHILASH R - PeerSpot reviewer
Network Security Engineer at Kerala State IT Mission
Real User
Top 10
Performs well, user-friendly, and simple setup
Pros and Cons
  • "The most valuable features of PRTG Network Monitor are user-friendly, and the graphical interface is good for all the network devices that are mapped in this organization. It's very easy to find reports for any devices that we are looking for."
  • "PRTG Network Monitor can improve the reports. In the reports, you have to give an alert for that SMS and email, the emergency calls and downtimes have to be reported accordingly. You have to enable email services or an SMS gateway service to receive more alerts at the proper time."

What is our primary use case?

PRTG Network Monitor is used for monitoring internet service providers, and we want to receive the downtime of the network devices mapped. PRTG Network Monitor is hosted in a local host server in our three data centers.

What is most valuable?

The most valuable features of PRTG Network Monitor are user-friendly, and the graphical interface is good for all the network devices that are mapped in this organization. It's very easy to find reports for any devices that we are looking for.

What needs improvement?

PRTG Network Monitor can improve the reports. In the reports, you have to give an alert for that SMS and email, the emergency calls and downtimes have to be reported accordingly. You have to enable email services or an SMS gateway service to receive more alerts at the proper time.

For how long have I used the solution?

I have been using PRTG Network Monitor for approximately four years.

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PRTG Network Monitor
April 2024
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What do I think about the stability of the solution?

PRTG Network Monitor is stable.

What do I think about the scalability of the solution?

We have approximately 3,000 users using PRTG Network Monitor in our organization.

How are customer service and support?

I have not used the support from PRTG Network Monitor.

How was the initial setup?

The setup of PRTG Network Monitor is simple. The deployment can be done in a few hours.

What's my experience with pricing, setup cost, and licensing?

We pay for PRTG Network Monitor annually. The price is approximately 10,000 rupees annually.

What other advice do I have?

The solution performs well.

I rate PRTG Network Monitor an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Venkatesh Koppula - PeerSpot reviewer
Tech Specialist at a tech services company with 51-200 employees
Real User
Top 5
Beneficial bandwidth utilization, user-friendly, but interface could improve
Pros and Cons
  • "The most valuable features of PRTG Network Monitor are bandwidth utilization, user-friendliness, all past report simple retrievals, and timeout features. Additionally, if the solution does go down it is simple to bring it back."
  • "PRTG Network Monitor could improve by having descriptions for the tab usages. The dashboards or interface could be easier to understand."

What is most valuable?

The most valuable features of PRTG Network Monitor are bandwidth utilization, user-friendliness, all past report simple retrievals, and timeout features. Additionally, if the solution does go down it is simple to bring it back.

What needs improvement?

PRTG Network Monitor could improve by having descriptions for the tab usages. The dashboards or interface could be easier to understand.

For how long have I used the solution?

I have been using PRTG Network Monitor for approximately two and a half years.

What do I think about the scalability of the solution?

PRTG Network Monitor is scalable.

We have approximately 200 to 250 devices that are being used with PRTG Network Monitor.

Which solution did I use previously and why did I switch?

We used other solutions previously but they did not compare in features with that of PRTG Network Monitor.

How was the initial setup?

The setup of PRTG Network Monitor is simple. There are five or six steps to complete it. 

We have more than two locations and for that two locations' network connectivities, we are using PRTG Network Monitor. For example, we monitor firewalls, switches, and for ISPs. For servers, we are using the Zabbix.

What about the implementation team?

One person is monitoring everything using PRTG Network Monitor. We have been providing support to our customers.

What's my experience with pricing, setup cost, and licensing?

We are using the premium version of PRTG Network Monitor. The price of the solution is a bit higher than competitors but it is worth the extra money. However, it would be helpful if the price was lower.

Which other solutions did I evaluate?

I have compared other tools to PRTG Network Monitor. I found that PRTG Network Monitor is more user-friendly than the others I compared.

What other advice do I have?

I rate PRTG Network Monitor a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
PRTG Network Monitor
April 2024
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.
Post Sales Engineer at Corvit Networks
MSP
Top 20
Stable and easy to use for a nontechnical person as well
Pros and Cons
  • "It is a user-friendly solution."
  • "They should work on syncing the solution with Gmail."

What is our primary use case?

I use the solution to monitor the availability of devices and check if ping has generated ICMP requests.

What needs improvement?

They should work on syncing the solution with Gmail. Also, they should add a feature to monitor the bandwidths of different devices. In addition, it should be possible for us to check the connectivity of the devices via DNS servers.

For how long have I used the solution?

I have been using the solution for more than two weeks.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution but depends on the license version. We have about 1000 devices integrated with the solution.

Which solution did I use previously and why did I switch?

We have used OpManager. We switched to PRTG as per our customer's request.

How was the initial setup?

The solution's initial setup was straightforward. I had to enable FTP to copy the server and then install the solution over the server. Further, I was able to access it remotely via a web browser.

What about the implementation team?

I implemented the solution myself. 

What other advice do I have?

I rate the solution as a nine. It is very user-friendly. I have downloaded it to my home devices. I receive an alarm when the network of any of the devices drops down. I can also add users by giving them static IPs. It is easy for a nontechnical person to use it as well. It can be used both for personal and enterprise purposes.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
CTO at Solution delivery
Reseller
Top 5
Different monitoring probes available, good support, and reliable
Pros and Cons
  • "The most valuable feature of PRTG Network Monitor is the different monitoring probes available."
  • "PRTG Network Monitor could improve the price."

What is our primary use case?

PRTG Network Monitor is used by network monitoring teams for keeping a tab on services that are down. Once you are aware of a failure you are able to quickly reinstate the service before customers or brand users notice. This can be done even before the service is down, if you see a pattern of service degradation, it can quickly attend to it.

What is most valuable?

The most valuable feature of PRTG Network Monitor is the different monitoring probes available.

What needs improvement?

PRTG Network Monitor could improve the price.

For how long have I used the solution?

I have been using PRTG Network Monitor for approximately three years.

What do I think about the stability of the solution?

PRTG Network Monitor is stable.

What do I think about the scalability of the solution?

We have two clients that are using PRTG Network Monitor.

How are customer service and support?

The technical support from PRTG Network Monitor has been good.

What's my experience with pricing, setup cost, and licensing?

I rate the licensing for PRTG Network Monitor an eight out of ten.

What other advice do I have?

I rate PRTG Network Monitor an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Amos CLEGBAZA - PeerSpot reviewer
Technician-type internship at EIGSI La Rochelle, Ecole d'ingenieurs generalistes
Real User
Top 10
Allows us to supervise our network and anticipate problems
Pros and Cons
  • "PRTG is integrated on Windows."
  • "This solution is a good product so far, but I haven't been using it long enough to know how it could be improved."

What is our primary use case?

We use this solution for security and supervision of our network. There are two people using PRTG Network Monitor in my company.

The solution is deployed on a private cloud with Microsoft Azure. 

How has it helped my organization?

It allows me to detect problems with the network, and it helps users propose the solution to resolve the problem.

What is most valuable?

The difference between PRTG and other products is that PRTG is integrated on Windows. 

What needs improvement?

This solution is a good product so far, but I haven't been using it long enough to know how it could be improved.

For how long have I used the solution?

I have been using this solution for two months.

What do I think about the stability of the solution?

It's stable.

How was the initial setup?

It's not complex. We used eight people for deployment.

What's my experience with pricing, setup cost, and licensing?

It's expensive to maintain. There are no costs in addition to the standard licensing fees.

What other advice do I have?

I would rate this solution 8 out of 10.

I would recommend this solution for someone who wants to start using it.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dev Ops Engineer at a computer software company with 10,001+ employees
Real User
Excellent basic monitoring of computer resources and usage but not suited for complex environments
Pros and Cons
  • "What I've found most valuable is the custom sensor, which allows you to write scripts or code to monitor a specific metric in your environment."
  • "PRTG's application monitoring sensor is not strong."

What is our primary use case?

We use PRTG network monitoring to monitor our server, especially for computing resources. 

What is most valuable?

What I've found most valuable is the custom sensor, which allows you to write scripts or code to monitor a specific metric in your environment.

What needs improvement?

PRTG's application monitoring sensor is not strong and could be improved, and I've also had some issues with it crashing during upgrades. In the next release, I would like to see the ability to monitor connections between services.

For how long have I used the solution?

I've been using this solution for more than a year.

What do I think about the stability of the solution?

The platform is stable - other than the issues with upgrading, we haven't encountered any problems with it.

What do I think about the scalability of the solution?

I think the platform is relatively scalable - we added two additional probes, and everything has worked fine without any issues.

How are customer service and support?

The technical support team is very responsive.

How was the initial setup?

The initial setup was relatively easy.

What's my experience with pricing, setup cost, and licensing?

Adding extra sensors will incur an additional cost.

Which other solutions did I evaluate?

I evaluated Centron, which is more flexible and customizable, but I think that PRTG is easier to administer. The initial setup with PRTG is also easier than with other solutions at the same level.

What other advice do I have?

PRTG is very good for basic monitoring of computer resources and usage. However, if you have relatively complex environments, you may need a different product. I would give this solution a rating of six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO & Founder at SISTECO
Reseller
Lightweight, network discovery works well, and generally maintains the health of your network
Pros and Cons
  • "Network Discovery is a feature that our customers like a lot."
  • "The technical support could respond a little bit quicker."

What is our primary use case?

We are a service provider in the IT industry, and this is one of the products that we implement for our clients. We are using this product ourselves, and we have several customers who are also using it.

It is basically used for monitoring alerts, such as memory from a server has gone down.

What is most valuable?

Network Discovery is a feature that our customers like a lot.

The ability to maintain the health of the network is very good.

The user interface is okay.

This is a very lightweight solution.

What needs improvement?

The technical support could respond a little bit quicker.

A better console would be an improvement.

For how long have I used the solution?

I have been working with PRTG Network Monitor for approximately five years.

What do I think about the stability of the solution?

The stability is excellent.

What do I think about the scalability of the solution?

The networks in Guatemala are not very large, so scalability has not been an issue for us.

Our clients are typically medium-sized businesses.

We are working towards increasing the number of deployments.

How are customer service and technical support?

I would rate the technical support and eight out of ten. They could be a little better in terms of response speed. Usually, they respond the next day.

How was the initial setup?

The initial setup is straightforward and very simple. The length of time required for deployment depends on the size of the network but usually, we're talking about two hours.

What about the implementation team?

We provide technical support to our customers who are using this product.

On average, two people are required for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay and it is cheaper than some competing products.

Which other solutions did I evaluate?

The other product that our customers normally consider is SolarWinds.

SolarWinds is a more robust solution, and as such, it is much more expensive than PRTG. Most of the time, based on budget, our customers choose PRTG.

What other advice do I have?

For me, this is a nice solution and I would rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Mourice Guya - PeerSpot reviewer
Information Technology Technical Manager at Laser Infrastructure and Technology Solutions
Real User
Top 10
Useful dashboards, stable, and easy implementation
Pros and Cons
  • "The most valuable feature of PRTG Network Monitor is the dashboards. We can check to see the resources and the uptime."
  • "PRTG Network Monitor can improve by adding prevention and detection features."

What is our primary use case?

We are mostly using PRTG Network Monitor for monitoring servers, and switches. For example, we monitor uptime on critical resources.

How has it helped my organization?

The solution has benefited our organization by showing us when devices are up and when you are down, and we can do an analysis on the availability of the resources.

What is most valuable?

The most valuable feature of PRTG Network Monitor is the dashboards. We can check to see the resources and the uptime.

What needs improvement?

PRTG Network Monitor can improve by adding prevention and detection features.

For how long have I used the solution?

I have been using PRTG Network Monitor for approximately two years.

What do I think about the stability of the solution?

The stability of the PRTG Network Monitor is good.

What do I think about the scalability of the solution?

PRTG Network Monitor is scalable. You can also deploy it on Linux and Windows. We have approximately 350 people using this solution in my company.

We are an IT company that deploys this solution on more than one site.

Which solution did I use previously and why did I switch?

We have been using OP Network Manager in parallel with PRTG Network Monitor.

How was the initial setup?

The initial setup of PRTG Network Monitor was easy. The implementation took approximately a couple of hours.

What about the implementation team?

The implementation of PRTG Network Monitor was done in-house. The deployment can be done by one person.

What's my experience with pricing, setup cost, and licensing?

The price of PRTG Network Monitor is more expensive than other solutions, such as OP Network Manager.

What other advice do I have?

We are not using all the features available in the solution.

We have three technical support people who manage the solution.

I would recommend this solution to others.

I rate PRTG Network Monitor an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mourice Guya - PeerSpot reviewer
Mourice GuyaInformation Technology Technical Manager at Laser Infrastructure and Technology Solutions
Top 10Real User

It is simple and easy to use.

Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.