PRTG Network Monitor Reviews

The solution is easy to manage and the reports are very accurate.

There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones.

I have been using this solution for five years.

The solution is stable in my experience.

I have found the scalability to be good. Most of my clients have been medium-size businesses using this solution.

The technical support needs some improvement. The response time is slow, we normally get a response the next business day for urgent issues which is long time.

I have used Cisco solutions in the past. The main difference when comparing Cisco and this solution is Cisco supports Cisco Prime and this solution does not. This is the disadvantage if you want to use Cisco Prime. However, this solution is open sourced which has its benefits over Cisco.

The installation is straightforward.

My advice to those wanting to purchase a monitoring solution with simple and easy-to-use features, go with this solution. It is a good option, especially for medium businesses.

I rate PRTG Network Monitor a seven out of ten.

We use it for network monitoring, mostly. We look at any metrics that the sensors pull back for us, such as availability, performance. We have some custom sensors for service monitoring.

The solution's historical data helps us optimize network performance. We can find issues by looking at historical data and benchmark it against what it should be.

It's given us metrics which we can then pass on to customers, availability statistics and things like that. It's really added value to the services we provide. From that point of view, it has definitely improved things.

It makes our IT department more cost-effective because we can detect failures faster, we can do something about them. We can get early warnings on things that are going to go wrong, be proactive about dealing with them, and have less downtime.

It gives us the needed feedback on our IT infrastructure, such as utilization of disks on a server. We get that information back and are able to act on it.

One of the valuable features is the diversity of metrics available to us to monitor. It's all there, it's all in the box. It's all made very easy, by virtue of it being pre-configured. You point it at the box, pull your credentials in if you need to, and off it goes and does it. A lot of solutions do that, but this just has it all in one box, which is what makes it really good.

The solution’s sensors and remote probes are great, spot on. They keep improving them. It's only a problem from time to time when old sensors get deprecated and you have to replace them with a new one, but other than that it's a very good selection.

The overall feature set is good. It's diverse, it's all there.

I don't think the Desktop app is that great. I don't like it. I would like to see cross-compatibility on different platforms. Also, the window management isn't that great, and the refresh rates aren't that great.

Their roadmap is good and the features that they're releasing are good, but our main ask is around the scalability issue that I've mentioned elsewhere in this review.

If you have enough resources the stability is fine, fairly rock-solid. We're at double the recommended capacity in terms of sensors for our instance, and it's running fine.

Scalability is the only major sticking point for me. There is a recommended number of sensors, which is around 10,000, and we're double that. We're not comfortable putting any more than that, even though the server might be able to handle it. It's already well outside the support boundaries for the solution. 

The only option we have to scale is to buy another core, which would be a separate, stand-alone instance, would not be managed through the same interface, and we would have to be looking in two different places. We love the product, but at the moment that is the main sticking point for us.

There have been no real problems with tech support. We don't really need to go to them, the product takes care of itself. When we have needed them, they have been very responsive and gotten back to us quickly.

We did have system downtown before implementing the solution, but it didn't really influence our decision to get PRTG. We needed a monitoring system anyway, by virtue of the nature of our business.

We would have been using an open-source solution before PRTG but we needed a more feature-rich product to work with, given the number of solutions we were operating.

The initial setup was very easy. There's nothing much to do, honestly. You just install the software on the core server and then you can install remote probes in any private sub-nets that you need and they will speak back to the core. It's very straightforward.

Within about a half an hour of installing it, we had information back.

We did it ourselves.

Subjectively, it probably has saved our organization money, but it would be difficult to quantify it.

We pay for a perpetual license and we have a support fee.

We've had PRTG in place for a number of years, so what we evaluated was in the early days, a lot of open-source solutions: Zabbix, Nagios, Cacti, etc. PRTG is differentiated because it caters to all platforms and endpoints, has features for Windows, and WMI sensors which aren't necessarily available out-of-the-box in the other solutions. That would have been a determining factor.

It will do the job, more than anything I can think of. It will give you really useful monitoring statistics out-of-the-box, and will give you the ability to customize and do things that aren't there by default. It will take care of all your monitoring needs, pretty much, but just be conscious of scale.

I would say PRTG is an eight out of ten. We're very happy with the functionality. Those missing two points come from the scalability issues.

Monitoring of all our disparate sites through a central console is our primary use case.

The historical data provided by the solution helps to optimize network performance because it gives us trends. We can look at what we're using, what our peaks are, what our lows are, to know if we can downsize our links or if we need to scale-up in the future. It gives us really good forecasting.

In addition, with the solution we're proactive now, we're not reactive. We used to wait for the users to call us with an issue. Now we have complete warning thresholds so we can fix issues before they become issues. Our users perceive it as our being able to provide a very high level of service because we're avoiding situations where they suffer downtime. It's definitely made our infrastructure more reliable from a user's perspective.

It also enables our IT department to be more cost-effective because we're not doing as much hands-on monitoring. We're able to let the system monitor things for us so we can focus on other things. We're getting more value out of our techies.

Finally, it provides us with needed feedback on our IT infrastructure. We can look at individual devices or solutions and see if we're getting throughput, and how to utilize the hours. And that informs our buying decisions. It gives us a perspective from every angle.

Speed of deployment is one of the most valuable features. It's really quick to install. You can also scan whole subnets or different networks and it comes back with a full scan of what you've got on your network.

It allows you to do different verticals. There are different ways you can monitor things with custom sensor probes. It's really adaptable to your environment.

The solutions sensors and remote probes are very good, quite thorough.

My overall impression of the solution's feature set is that it's a great product, especially the mobile app. I'm on call and I get push notifications, so it gives me a heads-up before there are any issues that get reported to me by users. It's all good.

The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements. If they could speed up the way you maneuver around different OUs that would be really good. The map creator is quick blocky. It's not very user-friendly.

Also, when doing an auto-discovery, I wish that there were an approval stage. If you pick "full detail scan", it comes back with everything, and then you have to go back and delete them bit by bit. If there were an approval saying, "These are ones that are available," you just go click, click, click and be done. That would be great.

It's rock solid. We've had zero downtime with PRTG.

It's hard for me to talk about its scalability. We've got the basics, the 2,500 sensors, and that's what we use. It's fine. It has grown with our business but we've only grown marginally.

We haven't had to use technical support.

We previously used various open-source options like Nagios. They were quite limited and required specific agents being installed on all the hosts. They were slow to roll out. PRTG was a completely different ballgame. It was click and go. It was great.

The setup was super-easy. It was a simple click-and-go install, give it your basic SNMP strings and your subnet ranges, and away it goes. It took less than an hour from the time I set up the solution until it provided feedback on the IT infrastructure. It's really quick.

I did the deployment myself.

It's hard to answer definitively, but I would say it has saved money because it has avoided system downtime by enabling us to be proactive.

We had previous experience with things like HP OpenView, but it's been many years now. Our experience with it was that it was quite sluggish, very expensive. PRTG seemed to be at a very attractive price point, and its speed and the reviews we'd seen about it were really compelling.

Give the demo a go. You'll find it super-quick and you'll love the benefits of it.

I would rate the solution a ten out of ten. It's super-easy and cost-effective.

We use PRTG as part of a general support platform we offer to our clients. It provides a single pane of glass to monitor network hardware and software and head off critical incidents. 

The network visualization helps us to drill down deeper. 

PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go. 

I have used PRTG Network Monitor for about three years.

I rate PRTG seven out of 10 for stability. It's stable, fast, and accurate.

PRTG has above-average scalability. 

I rate PRTG Network Monitor seven out of 10. 

We are using PRTG Network Monitor for performance monitoring. We use it to
monitor traffic and to identify network issues. In our school, the network is slow, so we use PRTG Network Monitor to capture the network and traffic status, and through it we found out that one of the servers is sending out messages.

PRTG Network Monitor is okay to use, but you need some time to analyze the data, so this could be an area for improvement.

If this solution has the feature of automatically locating or identifying the problematic area, it would be helpful to customers. This is a feature I'd like to see in the next release.

We've been using PRTG Network Monitor for many, many years.

This solution is stable.

PRTG Network Monitor is scalable.

The installation of PRTG Network Monitor was simple and straightforward. It took us two hours to complete, because we needed to locate and identify the rejected data.

We implemented this solution in-house, for a school.

We've used PRTG Network Monitor in-house before, but now we're using it for our consultation service.

The performance of this solution is okay.

We currently have 10 customers we provided PRTG Network Monitor to. We have three engineers in the network team who handle the deployment and maintenance of this solution.

I'm recommending this solution to people who want to start using it.

From what I know, people just need to go to the website and get the license for this solution.

My rating for PRTG Network Monitor is an eight out of ten.

 PRTG Network Monitor is used to monitor our client's network.

The most valuable feature of PRTG Network Monitor is its ease of use.

PRTG Network Monitor can improve by having better integration with devices.

I have used PRTG Network Monitor within the past 12 months.

The price of PRTG Network Monitor is reasonable. 

I rate PRTG Network Monitor a nine out of ten.

RTG Network Monitor is used for monitoring many parts of our network, such as IP telephone system, internet traffic, firewall, and network utilization. Additionally, it can monitor server information, for example, CPU and memory usage.

I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server.

PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful.

I have been using PRTG Network Monitor for approximately five years.

The solution is stable.

PRTG Network Monitor is scalable, I can add more network components if I was to need them.

This solution is best fitted for small to medium-sized businesses.

I have not needed to contact technical support.

The initial installation was easy and it took approximately two weeks to cover all the network components.

I can do the implementation of the solution myself.

I rate PRTG Network Monitor an eight out of ten.

We use PRTG Network Monitor for connectivity and communication between devices.

The most valuable feature of this solution is being able to see things graphically.

I would like to see more updates available in this solution.

I have been working with PRTG Network Monitor for five months.

We are using the latest version. We just run the updates.

It's updated often. 

I have not had the need to contact technical support.

We are also using Zabbix.

The initial setup is pretty straightforward. It requires you to enter the IP addresses of what you want to monitor.

The price is pretty comparable.

To others who are interested in using this solution, I would recommend it, it's a decent product.

I would rate PRTG Network Monitor a seven out of ten.