PRTG Network Monitor Reviews

The solution is for network monitoring.

Overall it is a very good tool to use. 

The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback.

It has the capability to discover a lot of information over the networks automatically.

Network monitoring is not the strongest area of the solution which should be improved. It is not the best tool of the application but if someone has to start from the beginning and reach a moderate level of abilities for monitoring, then PRTG still serves that purpose. For experts, it is not the application monitoring tool they would choose. This tool is more suited for beginners and intermediate users.

The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level.

The performance of the monitoring is outdated and when they have upgraded the tools in the past, it slows down the performance.

Auto Discover features could improve by allowing people the choice to manipulate the discovery to design and customize it to create a technical map of the services dependent on each of them.

They should also add service monitoring. They currently have a Windows service, but they do not have monitoring as a separate service. If I would like to specifically monitor the service within Windows, I would have no choice but to use theirs. 

I have been using the solution for approximately ten years.

It is a stable solution. I did not see any challenges. However, the performance is not that good. When asked about stability, I will split it into two parts. When I go into the devices and I click on the devices, I should see all the devices immediately, I do not, which is a performance issue. When I click on one of the devices in the list of All Devices section, it should show me the graph and the monitoring statistics site. This is where it has failed many times, it does not show it. We complained about this to PRTG many times. I currently find the solution to be 80% stable.

The scalability should come deep within the roots of the solution. The root of PRTG is having a lot of sensors inside because they work on monitoring sensors. The more sensors you have, the more you can scale. The good thing about the solution is that you can make your own sensors. This means it is scalable.

I did not have a good experience with customer service. They were not able to give answers in a timely manner. They were able to give some less complex answers but when the questions become difficult, they find it very difficult to manage a solution. For example, what do bandwidth monitoring and bandwidth sensor mean? I think they should be able to explain this to me better, they could not explain it well. Their bandwidth sensors do not really work as a bandwidth sensor.

I think they might have some missing knowledge or they have unqualified employees sitting down and reading the documents from their screen to the customers, like myself. I find that technical support could have been much better, they have been a company for many years. They need to continue to support their customers in a much better way and should hire experts as other organizations do. When contacting support it is handled by the very first level of agents, then it is escalation up for an answer. I did not like this about the support, it takes time. I find myself left trying to solve the problem myself.

The technical support requires a lot of improvements, they offer a lot of information to be downloaded and used by the customer. I think it has to be supported much better to allow customers the ability to easily deploy it and use it effectively.

I did not have any challenges attempting to install the solution. It was quite straightforward, you do not need any training to install it. The experience was good.

The deployment is the longest part of the setup. I would say the installation did not take much time but the complete utilization of the software took three or four hours. I had to configure it properly, discover the sensor, support the sensor, utilize it to the best possible way, make a group, and put in the site. All of these processes take time. If somebody has experience in PRTG, I think it can be done in half day.

I have evaluated SolarWinds and it is one of the easiest for beginners to start working with network monitoring.

I would recommend this solution to others. However, if they are a beginner, there are other products out there that might be more appropriate, like SolarWinds.

I rate PRTG Network Monitor a seven out of ten.

We are a system integrator and this is one of the monitoring products that we implement for our clients.

Our customers use it for monitoring their networks.

The most valuable feature is autodiscovery.

Most of the sensors are available for it, such as traffic sensors and SNMP sensors. They have a very wide library that we can use.

From a view perspective, it should be more customizable.

Other monitoring tools that I have used are easier to use.

I have been working with PRTG Network Monitor for two months. The company has been using it for approximately two years.

Over the approximately two years that the company has been using this product, it has been very stable.

This is a scalable product. We have six people in the company that use it.

I have specific requirements for data that I have to gather. Of more than 400 data points that are available, I only need approximately 40. So, at this point, I'm only utilizing about 10% of the capability.

We have asked questions of their technical support and they have a very good response time. They immediately jump in and solve any issues that we have, as well as answer our inquiries.

I would rate the technical support a four out of five.

In the past, I have worked with a lot of different monitoring tools.

The initial setup is very straightforward.

The licensing fees are billed annually and there are no costs in addition to this.

We evaluated several other solutions and one of the reasons that we chose PRTG is because they provided us with a free trial that included all of the sensors. This gives you the opportunity to test the product and see it work. After that, if you are satisfied with it, you can purchase it.

The other solutions that we tried will give you only a few sensors. You do not have the full functionality of the system available for testing.

Overall, this is a good product but there are other monitoring tools that are easier to use.

I would rate this solution a seven out of ten.

We primarily use the solution in order to monitor the network performance and stability.

The pricing of the solution is pretty good. We don't find it too unreasonable. It's pretty compatible if you look at it in comparison to the competition.

The solution offers good integration capabilities.

The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly.

Their penetration within the market could be much better. If their pricing was lower, even though it's reasonable now, it might help them achieve this.

The solution needs a better graphical grid. A good example of what I mean is SolarWinds, which has an excellent graphical grid. It would help with organizations that have a bit more complexity.

I've been working with the solution for the last ten years. It's been a decade. I've worked with the product for a long time.

The stability seems to be quite reliable. It's a good product. I can't comment on dealing with any bugs or glitches. It doesn't crash or freeze.

I've never personally had the chance to contact technical support. Having never reached out directly, it would be hard to discuss their knowledgeability or responsiveness.

We found the initial setup to be pretty straightforward. It wasn't too complex. We didn't have any trouble setting everything up.

We handled the implementation ourselves, in-house. We didn't need to hire any outside consultants or integrators.

The pricing of the solution is fair and in line with the rest of the market. It's not too high.

While I didn't properly evaluate SolarWinds, I have seen other people using it and I found that it had a very nice graphical grid and GUI.

We only use the product ourselves. We're end-users and customers, not resellers or consultants.

For smaller networks, I would recommend this solution. That said, if the network is complex, I would recommend a company evaluates another product instead. Something like SolarWinds may be a better option in cases of complexity. It's not the scalability, rather graphically, the GUI you get in terms of displays and things of that nature look much better in SolarWinds. I should preface this recommendation by saying that I have not used it. I've seen people using it. I feel that looks much better and would be better suited based on what I have seen.

Overall, I would rate the solution at a seven out of ten. If it had a better graphical grid similar to SolarWinds, I would rate it higher.

I have experience in configurations and troubleshooting, and I use PRTG Network Monitor for network monitoring activities, e.g. monitoring the bandwidth and where it's coming from. For example, I use NetFlow instead of SNMP only.

We had a big amount of bandwidth being used, and I wanted to check whoever was using that amount of bandwidth. We managed to find the source IP address of who was using that specific bandwidth amount, with the help of PRTG Network Monitor.

The features I like the most about PRTG Network Monitor are its NetFlow Collector and graphical monitoring functions.

More training videos for installing and configuring PRTG Network Monitor would have been nice, especially when working with a lot of devices.

I've been using PRTG Network Monitor for three years now, but not on a daily basis.

PRTG Network Monitor is a stable tool.

PRTG Network Monitor is scalable, but you'll need to take care of the cost to scale up, because it can be costly.

I had no issues with the support team for this product. I contacted support once, when I needed information on a type of configuration that could possibly be done on PRTG Network Monitor.

The tool is easy to install, but it needs to be done by a technical team, because
you need to configure the network devices to connect with PRTG Network Monitor. It took two hours to install and configure. The configuration can be lengthy because there were a lot of devices, so more training videos could have been helpful.

When you have a lot of devices, PRTG Network Monitor can be costly.

We deploy PRTG Network Monitor both on the Cloud and on-premises. We use Storm Cloud, but we cater to many clients, so we implement according to what the client wants.

We have one user who handles and maintains this product, e.g. an admin who knows the type of installation. If there's configuration involved, we have one engineer who handles that. There are other products like Zabbix that you can use for free, and since PRTG Network Monitor is costly, we sometimes use Zabbix.

I'm giving PRTG Network Monitor an eight out of ten.

Easy to setup, many avaliable sensors, easy import of MIB, cheap

We can monitor everything from one place and get email or SMS notifications.

We are monitoring QoS for site-to-site VPNs.

Creating maps

3 years

Deployment is straightforward.

From time to time, you need to reboot the PRTG probe server.

No, you can add more probes very easily even from prtg web console.

7/10, main issue is that the company is in Germany and their support works during Europe business hours.

I used Solarwinds, to set it up and tweek took a very long time, and very expensive compare to PRTG.

You will not find anything cheaper that really does the job.

While I cannot say for certain, I believe we are using the latest version. 

We use it for monitoring network devices and downloads.

The solution helps us with troubleshooting. We benefit from high performance and it can send out alarms. 

The traffic, the status of the devices can stand improvement. 

Moreover, I would like to see network mapping. 

We have been using PRTG Network Monitor over the past 12 months. 

The stability at the moment is good. 

There is no need for much technical support. The solution is very easy to use and the web provides information with ease.

The initial setup was simple and easy.

Some clients have 500 users. Some clients have 100 users. It varies. 

I rate PRTG Network Monitor as an eight out of ten. 

We have offices around Australia, we're a company organization with a couple of hundred people where we monitor four or five offices and their networks. We use the solution on a daily basis. We're a customer of PRTG and I'm president of our company. 

We like the solution's report writing and the way that it compiles the system's information from around the network and brings it all back into the central site and the interface. 

The solution could be improved by increasing the way that it polls the different engines which we feel is quite slow. It also doesn't integrate very well with service desks or anything else. Pre-packaged integrations with other product sets would be something we'd like to see in any future release.

I've been using this solution for three and a half years. 

The solution is stable except for when you want to do upgrades and then they try to move everyone over to the cloud versions. 

The solution is scalable, it's just a matter of including another piece of software and hooking it up through the network, through the Cisco routers, and away you go. 

I previously used Zabbix and Nagios which are problematic performance wise. They're not modern and neither are the interfaces. We prefer PRTG. 

The initial setup of the solution was easy. Our guys did some of it in-house and then we got an external party to help us, a local specialist. Implementation probably took about three months to get it to the point where we were happy with it.

Use of the product requires planning. Start with your ideas on paper first before you start doing your deployment and then ask yourself 'what if' questions - what if this or that happens. 

I would rate this solution a seven out of 10. 

We use this solution for monitoring servers in our data center. It performs pretty well. 

It improves the status of my infrastructure, from networking devices to real-time machines. 

I really love the snmp library. It gives the flexibility to discover data and metrics about my interface and data server.

I would like to see a more robust platform and a new dashboard. In addition, the code is good, but it needs improvement.

The stability is OK. 

The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely.

The initial setup was simple. 

In House 

We were previously considering Nagios Core, because it is over Linux and an open source solution. However, its problem is you have to do everything from scratch.

It is important when choosing a vendor to consider the connectivity.