PRTG Network Monitor Reviews

We use PRTG network monitoring to monitor our server, especially for computing resources. 

What I've found most valuable is the custom sensor, which allows you to write scripts or code to monitor a specific metric in your environment.

PRTG's application monitoring sensor is not strong and could be improved, and I've also had some issues with it crashing during upgrades. In the next release, I would like to see the ability to monitor connections between services.

I've been using this solution for more than a year.

The platform is stable - other than the issues with upgrading, we haven't encountered any problems with it.

I think the platform is relatively scalable - we added two additional probes, and everything has worked fine without any issues.

The technical support team is very responsive.

The initial setup was relatively easy.

Adding extra sensors will incur an additional cost.

I evaluated Centron, which is more flexible and customizable, but I think that PRTG is easier to administer. The initial setup with PRTG is also easier than with other solutions at the same level.

PRTG is very good for basic monitoring of computer resources and usage. However, if you have relatively complex environments, you may need a different product. I would give this solution a rating of six out of ten.

We use PRTG Network Monitor for network monitoring. We mainly monitor uptime on our switches and our network environment, and we're looking at expanding into server monitoring as well.

The Slack integration is fantastic, and I've actually found it to be very useful recently.

Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. 

They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top.

I have been using PRTG Network Monitor for nearly ten years.

PRTG Network Monitor is very stable. 

PRTG Network Monitor is very easy to scale.

The technical support was really good because I did get answers for what I was trying to do. They're very good.

When we first built it, it was very simple, but we completely rebuilt our PRTG about four years ago with the help of an external partner. It took us about one or two months to deploy this solution.

We don't perform any maintenance as such. Just every now and then, we update to the latest version to keep it fresh. We're always interested in making sure that our environment is as secure as possible. That's why we always put in the latest code.

We implemented this solution with the help of an external partner. Our experience with the external partner was good.

The price is actually on the cheaper side. If you're going with the unlimited license code, it's very cheap compared to competitors unless you're going for something free, like Zabbix. But you get what you pay for, and it doesn't have the full suite of products or tools like SolarWinds or a ScienceLogic.

If someone were looking for a basic monitoring tool for servers and networks, I would recommend PRTG Network Monitor. If they're looking at the whole stack and potentially integrating with an ITSM platform or looking at it for something like CMDB correction as well, there are other tools that I would actually recommend. I would recommend something like ScienceLogic if they were looking for full-stack integration with ITSM, CMDB, monitoring, and auto resolution.

On a scale from one to ten, I would give PRTG Network Monitor an eight.

We're using PRTG for network, asset, and infrastructure monitoring. I have five network and infrastructure engineers using the solution, and we're not using it extensively. It's one of our secondary monitoring tools.

PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things.

One useful feature is PRTG's scripting ability. We can go into the system and create monitoring sensors, for lack of a better phrase. So I can look for something specific instead of just uptime or downtime on a specific asset.

PRTG's documentation could be improved.

I've been using PRTG Network Monitor for about a year.

PRTG's stability is fine.

We're not that big of an organization, so I can't say much about scalability, but we've had no problems with it.

I've had no contact with PRTG support.

In the past, we used SolarWinds. We switched to PRTG because it was more scriptable and customizable.

Setting up PRTG was straightforward and took a few hours.

After the initial acquisition cost, the license is about four grand a year.

I rate PRTG Network Monitor seven out of 10. If you are considering PRTG, you should take into account the fact that the data is going up into the cloud in a private, isolated console or a tenant in a multi-tenant environment. Just be aware of what you want to look for and know how to get it in terms of status, uptime, etc.

We use it specifically for our network devices and service providers. We're able to know if the connection with a certain internet service provider is still alive.

It is able to satisfy all our requirements in terms of email notifications and specific errors on the devices.

I would like to have a VM version that can be installed on a cloud such as Azure. We're using Azure, and we're eliminating on-premise servers. It would be helpful to have a PRTG version that can be installed on the Azure cloud.

I have been using this solution for five to six months.

It is stable. So far, we didn't have any problem with the product.

We're using the free version, and we can only enroll up to 100 sensors. 

Currently, we have two system administrators who use this solution.

We didn't use their support. We're using the free version.

We were using SolarWinds. SolarWinds is much more expensive than PRTG.

For those who have no experience with PRTG, it would be quite complex. Luckily, we have an experienced and knowledgeable staff. Our team did not encounter any problems. The whole set up took two to four days.

We set it up ourselves. We had two system administrators for its deployment.

We are using the basic PRTG that we can download for free. For now, we only need to monitor less than 100 devices. For more than 100 devices, we would need to buy a license. PRTG is much cheaper than SolarWinds.

I would definitely recommend this solution. I have friends in other companies who are also using PRTG, and their feedback is also good.

I would rate PRTG Network Monitor an eight out of ten. We're happy with the results.

We are primarily using this product for alerting. We receive notifications for events like the interface going up or down and remote access, as well as information such as the interface volume.

We're using the basics of it to monitor our switches and routers and primarily just the networking equipment for up-down status.

This solution makes it easy to group devices. It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts.

The maneuverability within it is fairly intuitive, especially once you get used to it.

I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them. This is a general comment about all of the network monitoring equipment and I think that it would make the product more valuable in the long run. As it is now, you have to point telemetry at Kibana or another open-source solution and then graph out of that. I don't see the point of that, given that I've got SolarWinds and the choice of other network monitoring software. However, none of them allow you to use it as a collector for telemetry, so the stream is part of the switch.

I posed this question to PRTG and they were unresponsive, so it seems like not enough customers are complaining about it or would be potentially using it. But that's where I think in the long term, it would be of benefit. Licensing becomes an issue, and I understand that, but I think that if they could allow a collector of telemetry and re-displaying that graphically, it would be the next best thing.

If you don't have something that is doing the SNMP manipulation then it is a bit clunky, although they have good documentation on it. You can add as many SNMP MIBs as you want to, and it's just a matter of processing them into their format.

We have been using the PRTG Network Monitor for between three and four years.

This is a fairly stable product and we don't have to do a lot of maintenance. They do come out with patches and we're applying them. We do have to occasionally reboot it, although I'm thinking it's not nearly as buggy as SolarWinds. In this version of PRTG, I don't have any issues that I'm aware of.

Scalability is not bad and you can add extra to it. We don't have a scaling issue right now but from what I can tell, it appears that it can scale well.

We have used SolarWinds products and currently use them for backup. We have problems with stability and we fix them by rebooting the device. PRTG seems to be more stable, in general.

One of my senior engineers performed the initial setup. I am doing the maintenance on it along with my engineer. Applying patches if required is not something that we've had an issue with.

It's an annual license that is based on the number of endpoints that we're tracking and using.

We have created several maps for this product, and there is at least one map that people specifically use. It is put up on our wall for the helpdesk, and it has all of the switches and routers in a pie so that you can see what's down and what's up. It is a nice red, green, and blue color coordination. This is displayed along with the utilization of firewalls and our egress points, and some other critical points in the network for the service desk to look at. If they get several calls from a site and they can look up at the map and see that there is a bunch of red, possibly recognizing a network issue, then it is helpful.

I would rate this solution an eight out of ten.

I use the solution to monitor the availability of devices and check if ping has generated ICMP requests.

They should work on syncing the solution with Gmail. Also, they should add a feature to monitor the bandwidths of different devices. In addition, it should be possible for us to check the connectivity of the devices via DNS servers.

I have been using the solution for more than two weeks.

It is a stable solution.

It is a scalable solution but depends on the license version. We have about 1000 devices integrated with the solution.

We have used OpManager. We switched to PRTG as per our customer's request.

The solution's initial setup was straightforward. I had to enable FTP to copy the server and then install the solution over the server. Further, I was able to access it remotely via a web browser.

I implemented the solution myself. 

I rate the solution as a nine. It is very user-friendly. I have downloaded it to my home devices. I receive an alarm when the network of any of the devices drops down. I can also add users by giving them static IPs. It is easy for a nontechnical person to use it as well. It can be used both for personal and enterprise purposes.

We use PRTG as part of a general support platform we offer to our clients. It provides a single pane of glass to monitor network hardware and software and head off critical incidents. 

The network visualization helps us to drill down deeper. 

PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go. 

I have used PRTG Network Monitor for about three years.

I rate PRTG seven out of 10 for stability. It's stable, fast, and accurate.

PRTG has above-average scalability. 

I rate PRTG Network Monitor seven out of 10. 

We are mostly using PRTG Network Monitor for monitoring servers, and switches. For example, we monitor uptime on critical resources.

The solution has benefited our organization by showing us when devices are up and when you are down, and we can do an analysis on the availability of the resources.

The most valuable feature of PRTG Network Monitor is the dashboards. We can check to see the resources and the uptime.

PRTG Network Monitor can improve by adding prevention and detection features.

I have been using PRTG Network Monitor for approximately two years.

The stability of the PRTG Network Monitor is good.

PRTG Network Monitor is scalable. You can also deploy it on Linux and Windows. We have approximately 350 people using this solution in my company.

We are an IT company that deploys this solution on more than one site.

We have been using OP Network Manager in parallel with PRTG Network Monitor.

The initial setup of PRTG Network Monitor was easy. The implementation took approximately a couple of hours.

The implementation of PRTG Network Monitor was done in-house. The deployment can be done by one person.

The price of PRTG Network Monitor is more expensive than other solutions, such as OP Network Manager.

We are not using all the features available in the solution.

We have three technical support people who manage the solution.

I would recommend this solution to others.

I rate PRTG Network Monitor an eight out of ten.

We use it to monitor our network because we have a central site that connects to many remote sites, and we have primary and alternative links. We need to monitor both links for each site to be able to react when it is necessary in case of failure. It is beneficial for us to check the connectivity and bandwidth used in a particular channel.

There are good tools for monitoring purposes. 

There are some restrictions for usage and sales that need to be ironed out for the country of Congo. I would like the ability to monitor Cisco IRS devices.

I have been using PRTG Network Monitor for the past twenty-two years.

PRTG Network Monitor is a very stable product.

PRTG Network Monitor is a scalable product even though there are currently restrictions in our country.

The initial setup is straightforward and easy to deploy.

We deployed PRTG Network Monitor through our own in-house team.

I would rate PRTG Network Monitor a nine out of ten.

Our use case for PRTG Network Monitor was end-to-end monitoring, but we couldn't achieve it, particularly the monitoring from the perspective of looking at the complete dashboard of the entire infrastructure, though it's a server virtualization network. For example, monitoring any device, even a swiping machine or a camera, or any device which comes and adopts an IP address should be monitored using PRTG Network Monitor, so that was our use case in the beginning.

Eventually, we then wanted the tool to also monitor our applications, so our current use case for PRTG Network Monitor is to monitor applications residing on our infrastructure, apart from devices that use or adopt IP addresses.

There was only one feature I liked about PRTG Network Monitor a lot, and that was bandwidth monitoring, though, in the newer versions of the tool, that feature is now a bit lacking.

Pricing for PRTG Network Monitor is also not as expensive.

It's a good tool, even for beginners.

A room for improvement in PRTG Network Monitor is its sensors. Its application technology sensor, such as the IAS, .NET, etc., needs some improvement because it doesn't work as expected. For example, the IAS sensor doesn't give immediate information, and the information you get from it isn't of good value.

The web GUI of PRTG Network Monitor also needs improvement because errors keep popping up if it's not been updated to the latest version.

What I'd like to see in the next release of the tool is end-to-end topology mapping for the business model, and that should be required. There has to be a technical map. Technical mapping and topological creation are missing in PRTG Network Monitor, so I would like to see those in the future.

I've been using PRTG Network Monitor effectively for five years now, though I also used it in 2010, but only for very basic monitoring. Nowadays, I'm using the tool more extensively and doing a lot of monitoring on it.

In terms of the stability of PRTG Network Monitor, I would rate it a three out of five because this works on the web browser, but it requires too many updates. You have to update it frequently. For example, as soon as it's not running on the latest version, it starts giving you errors on the browsers, so it has a big room for improvement in terms of its web GUI.

PRTG Network Monitor is a scalable tool, and I'm rating it three out of five in terms of scalability.

We were in discussion with the PRTG Network Monitor technical support team quite intensively, but they weren't able to answer all our questions. We find them okay and up to the mark because they know what the tool can do and cannot do, so they were very, very precise, so at least their knowledge about their product was good.

We used a different solution before using PRTG Network Monitor, but that wasn't an apple-to-apple comparison. For example, we used an IP monitor from SolarWinds, but that was just a Ping or ICMP utility.

The initial setup for PRTG Network Monitor was not that complex, but you need to understand how it works, so it's not very difficult, yet it's not very easy. The setup for the tool is on the moderate side. On a scale of one to five, I'd give the setup a rating of three because if you'd like to effectively use PRTG Network Monitor, you need to set it up correctly.

It took almost a week to set the tool up correctly, but the actual installation was done in one day, with the bare minimum configuration and discoveries because it has a good discovery feature.

We deployed PRTG Network Monitor through our in-house team.

I've already seen ROI from PRTG Network Monitor.

PRTG Network Monitor is not that expensive, so I like it cost-wise. There's no additional cost apart from the standard licensing fees. On a scale of one to five, with one being the cheapest and five being the most expensive, I would rate the cost of PRTG Network Monitor a two.

I'm using the latest version of PRTG Network Monitor because my company keeps updating the tool.

In my company, teams in Support and IT use PRTG Network Monitor and quite effectively look at the dashboard very often, so around one hundred people use it. Deployment was done in multiple places so seven to eight people in different regions took care of the deployment separately. At the moment, my company has no plans of increasing the usage of PRTG Network Monitor.

My advice to others looking into implementing PRTG Network Monitor is that if you're looking from a holistic infrastructure deployment and monitoring perspective, it's a good tool to use and to start with. PRTG Network Monitor is a good tool for beginners, so if you're a beginner, use it. If you're not a beginner, then you would need a tool with very exclusive end-to-end features.

I'm rating PRTG Network Monitor six out of ten.

My company is a customer of PRTG Network Monitor and has no partnership with the vendor.