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reviewer2216490 - PeerSpot reviewer
Information Security Manager with 51-200 employees
Real User
A stable and easy to setup solution for chatting and video conferencing
Pros and Cons
  • "I am impressed with the solution's collaboration with Office 365."
  • "We have experienced response delays with the product. It can be hard to understand where to click in the solution. Also, the solution should incorporate videos like 'How to use Teams' that can be popularized among customers."

What is our primary use case?

I use the solution for chatting and video conferencing. I use it for video conferencing 75 percent and chatting 25 percent. I use it for scheduling only five to six percent. 

What is most valuable?

I am impressed with the solution's collaboration with Office 365. 

What needs improvement?

We have experienced response delays with the product. It can be hard to understand where to click in the solution. Also, the solution should incorporate videos like 'How to use Teams' that can be popularized among customers. 

For how long have I used the solution?

I have been working with the product for two years. 

Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

My company has 200 users for the product. 

How are customer service and support?

I have not contacted support since we have not encountered issues with it. 

How was the initial setup?

The product's setup is easy. 

What other advice do I have?

I would rate the product an eight out of ten. The tool is great but depends on configuration policies. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Akshay-Singh - PeerSpot reviewer
Associate Presales Lead at a tech services company with 201-500 employees
Real User
A simple solution that helps to schedule corporate calls and meetings
Pros and Cons
  • "It is simple to schedule meetings in Teams. There are also plugins available from the Microsoft store that can be integrated with the solution. You can edit documents in the tool itself."
  • "Sometimes, other participants cannot see the shared screen during meetings. The tool also needs to automatically switch to devices as we change them. When I try to switch audio from speaker to Bluetooth, I have to manually do that."

What is our primary use case?

We use the solution for corporate calls and meetings. 

What is most valuable?

It is simple to schedule meetings in Teams. There are also plugins available from the Microsoft store that can be integrated with the solution. You can edit documents in the tool itself. 

What needs improvement?

Sometimes, other participants cannot see the shared screen during meetings. The tool also needs to automatically switch to devices as we change them. When I try to switch audio from speaker to Bluetooth, I have to manually do that. 

For how long have I used the solution?

I have been using the solution for a while. 

What do I think about the scalability of the solution?

The solution's scalability is great and I would rate it a ten out of ten. 

How was the initial setup?

The product's setup is easy. 

What other advice do I have?

I would rate the product a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Solution Consultant at Quest Egypt Software
Real User
Helps our organization make calls and arrange meetings quickly
Pros and Cons
  • "The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster."
  • "The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version."

What is our primary use case?

We use the solution to schedule meeting calls in case of insufficient mobile network coverage.

How has it helped my organization?

The solution helps our organization make calls and arrange meetings quickly. Also, its calendar feature automatically sends a meeting reminder. It makes our work much more manageable.

What is most valuable?

The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster.

What needs improvement?

The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version.

For how long have I used the solution?

We have been using the solution for three years.

What do I think about the stability of the solution?

The solution is 95% stable. Although, we encounter downtime issues twice. It took three to four hours to resolve it. We had to postpone a few of our client meetings.

What do I think about the scalability of the solution?

The solution is very scalable. We can use it on any desktop or operating system like Android or iOS. At present, we have 15-20 executives using it.

Which solution did I use previously and why did I switch?

We use Zoom and Webex as well. Compared with Webex, Teams is much easier to provide access control for configuration. Zoom has different features for video calls, while Teams allows for configuration, presentations, and collaboration within the platform. You can also use Teams to communicate and collaborate with others with access to Azure PC. 

How was the initial setup?

The solution's initial setup is easy. I had to download and install the desktop version using the organizational email. I downloaded the mobile version using Google Play Store.

What about the implementation team?

I installed the solution myself.

What's my experience with pricing, setup cost, and licensing?

We have a license for the solution.

What other advice do I have?

If you are using Microsoft products, you should go for the solution. Also, if you are looking for a free application, opt for Zoom.

I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Solution Engineer at a consultancy with 51-200 employees
Real User
A reliable product with good availability
Pros and Cons
  • "The corporate world widely accepts the solution for virtual meetings. Also, it has good availability."
  • "The solution's login process could be more straightforward."

What is most valuable?

The corporate world widely accepts the solution for virtual meetings. Also, it has good availability.

What needs improvement?

The solution's login process could be more straightforward. It takes four to five minutes to load. They need to improve their login speed. Also, its UI needs to be easy and accessible. In addition, the name and picture display options once we log into the meeting should be more flexible.

For how long have I used the solution?

We use the solution to schedule meetings or virtual calls with customers and vendors.

What do I think about the scalability of the solution?

It is a scalable solution.

How was the initial setup?

The solution's initial setup is easy if you have a Microsoft account.

What's my experience with pricing, setup cost, and licensing?

We don't have to pay for the solution.

Which other solutions did I evaluate?

In comparison, Zoom has a faster login process. Also, it has better UI and security features.

What other advice do I have?

It is a good and trusted tool from a security perspective. Also, it is the best solution for corporate use cases. I rate it a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1339293 - PeerSpot reviewer
Principal Systems Engineer - APAC, Ruckus Networks at a tech consulting company with 501-1,000 employees
Real User
A stable solution that can be used for internal calls and customer-facing calls
Pros and Cons
  • "The most valuable features of Microsoft Teams are the calendar integration and the integration of chat and chat history into events."
  • "Microsoft Teams should include better integration of the multi-viewer webinar-type system."

What is our primary use case?

We use Microsoft Teams for internal calls and customer-facing calls.

What is most valuable?

The most valuable features of Microsoft Teams are the calendar integration and the integration of chat and chat history into events. The integration of chat and chat history into events that I don't attend is useful because it allows me to find the dialogue in a call easily. It also allows me to go back and view recording videos.

What needs improvement?

Microsoft Teams should include better integration of the multi-viewer webinar-type system.

For how long have I used the solution?

I have been using Microsoft Teams for probably three years now.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution. I rate Microsoft Teams ten out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. I rate Microsoft Teams ten out of ten for scalability. Around 1,000 users are using Microsoft Teams in our company.

Which solution did I use previously and why did I switch?

We previously used Webex and Zoom. We switched to Microsoft Teams exclusively since it is included in the Microsoft package and subscription and has improved features.

How was the initial setup?

The solution’s initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams is a cheap solution because it's included in the Microsoft 365 suite.

What other advice do I have?

We are using the latest version of Microsoft Teams. I recommend Microsoft Teams to other users.

Overall, I rate Microsoft Teams an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Maria Elizabeth Lopez - PeerSpot reviewer
Software Engineer at a consultancy with 51-200 employees
Real User
A stable solution that takes only a few minutes to download and install
Pros and Cons
  • "The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem."
  • "The solution's customer support should be faster and more responsive."

What is our primary use case?

We use Microsoft Teams for any work-related activities.

What is most valuable?

The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem.

What needs improvement?

Because it's cloud-based, sometimes Microsoft Teams will have outages. The solution's customer support should be faster and more responsive.

For how long have I used the solution?

I have been using Microsoft Teams for four years.

What do I think about the stability of the solution?

I rate Microsoft Teams a nine out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. Around 50 users are using the solution in our organization. I rate Microsoft Teams ten out of ten for scalability.

How was the initial setup?

The solution's initial setup is easy.

What about the implementation team?

Microsoft Teams takes only a few minutes to deploy, and just one person can download and install the solution. The solution does not require any maintenance.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams is a cheap solution. I rate Microsoft Teams a five out of ten for pricing. The product has a monthly license, and there are no extra costs besides the license fee.

What other advice do I have?

I recommend other users to use Microsoft Teams as it is a really good software from Microsoft.

Overall, I rate Microsoft Teams ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Network Engineer at a manufacturing company with 10,001+ employees
Real User
An user-friendly and flexible solution that needs to improve support and stability
Pros and Cons
  • "Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also."
  • "We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features."

What is most valuable?

Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also. 

What needs improvement?

We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features. 

For how long have I used the solution?

I have been working with the solution for four to five years. 

What do I think about the scalability of the solution?

I would rate Microsoft Teams' scalability around seven to eight out of ten. We have more than 10k users for the solution. 

How are customer service and support?

It's very difficult to get the support team on a call. 

How would you rate customer service and support?

Neutral

What other advice do I have?

I would rate Microsoft Teams an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nicholas Githinji - PeerSpot reviewer
Project Manager at Ramco Systems
Real User
Helps with messaging and chatting
Pros and Cons
  • "I use the solution for messaging and chatting."
  • "The solution needs to improve the APIs."

What is our primary use case?

I use the solution for messaging and chatting. 

What needs improvement?

The solution needs to improve the APIs. 

What do I think about the stability of the solution?

I would rate Microsoft Teams stability a nine out of ten. 

How are customer service and support?

We have an internal technical team and at times it gets resolved before escalation. 

How was the initial setup?

The product setup is easy. 

What other advice do I have?

I would rate the solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.