Power Apps & Dynamics 365/CRM Team lead at a tech services company with 51-200 employees
Real User
Connectors easily understood, good support, and well integrated
Pros and Cons
  • "The solution is easy to understand and to develop connectors."
  • "I had some experience in the past with the solution having some difficulties with large loads, it is already better but it could still be improved."

What is most valuable?

The solution is easy to understand and to develop connectors. You can always extend your own connectors. The ability to go outside and develop your own APIs is a real benefit. Microsoft is heavily investing and developing new features. It is well integrated into the CRM, SharePoint, and other Microsoft platforms.

What needs improvement?

I had some experience in the past with the solution having some difficulties with large loads, it is already better but it could still be improved.

Another area that needs to be improved is when calculating the quotes of your API calls and flow steps, they are currently not available on the dashboards where you can follow. The API limits will be enforced at some point, at this point you should buy all the add-ons to extend them. This was promised by the end of last year, but it is still not added. Every community is waiting for when this is going to be inforced. It is important because it will contextually be a big step to understand the economics behind your flows and steps, etc., and how to do it more efficiently to save your API calls and steps. The question is, what is the real end cost of how much add-ons you will need to purchase.

In an upcoming release, it would be nice to see bigger integration of cloud and desktop flows.

For how long have I used the solution?

I have been using the solution for approximately two years.

How are customer service and support?

I have been dealing with Microsoft support for like 10 years or more now. Their support is similar to Office. It is Microsoft of course, I had experience with the premier support. The first level support agents will try and help but sometimes on the first levels, the knowledge shift is a bit lacking. You will sometime have to strain yourself explaining what you exactly want and then you will need to be transferred over to the higher level product team. When it comes to Power Automate, they have a dedicated team, which more or less understands the product.

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What other advice do I have?

When making good architectural decisions it is best to understand what kind of scenarios you are solving, especially when it comes to the loads. Try to calculate what is the overall load that will be used, and all flows per day, per minutes, per hour, etc. It is important to do some testing.

Keep in mind the enforcement of API quotas, etc. It is important to start thinking about this and start calculating your flows, to get to the real cost for usage, excluding the initial license. It is critical to know how fast you consume your assigned API calls and when you have to buy extra. This is all in a way stored in the licensing documents, but it is not physically enforced, this is something to keep in mind.

I fully recommend this solution.

I rate Microsoft Power Automate an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
SharePoint Online at Neskaa
Real User
A useful product for approvals and flow history
Pros and Cons
  • "The approval feature is the most important feature. We also use the flow history feature. It is a very useful product as compared to other products. We can automate easily when a list is updated. We can also handle approval-related issues and integrate it with emails."
  • "It can have customizations like enterprise solutions. In the approval section, there should be an option to reassign approval to some other employee. It would be good if we are able to create custom tables by linking to an item, and there is an integration with the HTML table through HTTP calls or Swagger connectors."

What is our primary use case?

We are using it for approvals and flow history. We are using the latest version.

What is most valuable?

The approval feature is the most important feature. We also use the flow history feature.

It is a very useful product as compared to other products. We can automate easily when a list is updated. We can also handle approval-related issues and integrate it with emails.

What needs improvement?

It can have customizations like enterprise solutions. In the approval section, there should be an option to reassign approval to some other employee. It would be good if we are able to create custom tables by linking to an item, and there is an integration with the HTML table through HTTP calls or Swagger connectors.

For how long have I used the solution?

I have been using Microsoft Power Automate for around three and a half years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

I don't know. We have only four users. 

How are customer service and technical support?

I never contacted them. I am purely on the development side.

How was the initial setup?

It is sometimes complicated and sometimes very easy. It requires integration with a lot of connectors, such as SharePoint, PowerApps.

What other advice do I have?

I highly recommend this solution. I would rate Microsoft Power Automate a ten out of ten. I am a fan of this solution.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Power Automate
April 2024
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President & CEO at a tech services company with 11-50 employees
Real User
Top 10
Priced well and has impressive capabilities
Pros and Cons
  • "This product is the best in terms of price and capabilities."
  • "This solution should be more resilient, with robots more capable of recovering after an error."

What is our primary use case?

We are a reseller and ProcessRobot by Softomotive is one of the products that we implement for our clients.

What is most valuable?

This product is the best in terms of price and capabilities.

What needs improvement?

This solution should be more resilient, with robots more capable of recovering after an error.

I would like to see more native Microsoft integrations with cognitive solutions.

For how long have I used the solution?

What's my experience with pricing, setup cost, and licensing?

The pricing of this solution is very good and for me, it's the best option there is.

What other advice do I have?

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.