We have the latest version installed.
Associate Director at a insurance company with 10,001+ employees
A simple solution with an interface that allows one to scale up with ease
Pros and Cons
- "I like the scalability option and the simplicity, the way we can really use the interface to easily scale up."
- "There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware."
What is our primary use case?
What is most valuable?
I like the scalability option and the simplicity, the way we can really use the interface to easily scale up.
What needs improvement?
There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware.
There are factors we must consider when scaling up, such as whether we are using full or partial features. Were I to buy an additional premium, another license, I would lack clarity what I could expect to get in exchange or whether the features would help me to scale up. This is why better transparency is important.
Scalability can be improved and this is why it is key to know how the features can be integrated into the scalable solution.
For how long have I used the solution?
I've been using Microsoft Power Automate for the past six months or so.
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What do I think about the scalability of the solution?
The ability to know how the various features can be integrated into the solution would improve scalability.
How are customer service and support?
I have not had occasion to contact technical support, so I am not in a position to comment on it.
How was the initial setup?
Installation was pretty easy, as we handled it through our office, making use of our office license.
What's my experience with pricing, setup cost, and licensing?
There should be increased transparency about which features attend the pricing.
What other advice do I have?
We are customers of Microsoft.
There are more than 100 users making use of the solution in our company.
I would definitely recommend this product to others for its ease-of-use.
I rate Microsoft Power Automate as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Module Lead at a computer software company with 1,001-5,000 employees
Effective scheduling, reasonably priced, and good technical support
Pros and Cons
- "I have found the scheduling and email notifications features to very good compared to other RPA tools I have used."
- "In an upcoming release, the exception handling mechanism could improve. The issue that we are facing is whenever there is a failure in any of the middle execution and if you wanted to navigate it to the end of the last line of execution, we do not have this feature available. If we had this feature it would make it even more stable."
What is our primary use case?
I am new to RPA systems and I have recently received access to Azure where I am testing out the ProcessRobot solution.
What is most valuable?
I have found the scheduling and email notifications features to very good compared to other RPA tools I have used.
What needs improvement?
In an upcoming release, the exception handling mechanism could improve. The issue that we are facing is whenever there is a failure in any of the middle execution and if you wanted to navigate it to the end of the last line of execution, we do not have this feature available. If we had this feature it would make it even more stable.
For how long have I used the solution?
I have been using this solution for approximately one and a half years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found the solution to be scalable.
We have three people working with this solution in my organization.
How are customer service and technical support?
The technical support has been good.
Which solution did I use previously and why did I switch?
I have used previously Winautomation. When comparing the two solutions both are equally good.
How was the initial setup?
The initial setup was in the middle range of difficulty.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
What other advice do I have?
My advice to others that want to implement this solution is that it has very good features and I have not had any issues.
I rate ProcessRobot by Softomotive an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Senior Customer Solutions at a media company with 5,001-10,000 employees
Simple to set up, integrates well with Microsoft solutions and is quite stable
Pros and Cons
- "Technical support is available regionally and it's quite good."
- "I need to have more integration capabilities from this solution."
What is our primary use case?
We primarily use the solution for our customers, to automate fields, for example.
What is most valuable?
The solution integrates well with Microsoft Office and other Microsoft solutions.
The solution offers pretty good automation capabilities.
The code of the product is very good.
The initial setup was quite simple. We didn't have any trouble with the process.
The solution has been very stable so far.
Technical support is available regionally and it's quite good.
What needs improvement?
I need to have more integration capabilities from this solution. It's limiting us right now. Other solutions on the market are better in this regard. They need to step up and improve this aspect in future releases.
What do I think about the stability of the solution?
The stability is good. We haven't really had any issues with the performance. I don't recall dealing with bugs or glitches. I don't recall it crashing or freezing.
How are customer service and technical support?
We've dealt with technical support in the past. We don't have local support, however, we do have access to regional support. It's good. I'd say that we are happy with the level of support on offer.
Which solution did I use previously and why did I switch?
We have experience in Microsoft Power Automate, however, we work with other solutions around the RPA - such as Micro Focus.
How was the initial setup?
Overall, we found the solution to be very straightforward. It wasn't difficult or complex. In our case, it was easy. A company should have too much trouble handling the implementation process.
What other advice do I have?
We are partners with Microsoft.
I'd rate the solution at an eight out of ten. We're quite happy with the product right now.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Partner at Inodev
An intuitive and easy-to-use solution
Pros and Cons
- "Microsoft Power Automate is very easy to use."
What is our primary use case?
I'm using it for internal purposes at the moment. We are a consulting company and we are exploring goals with the option of implementing automation for our clients.
Currently, I am assessing Microsoft Power Automate, comparing it with UiPath to see if it's good enough for our clients and for our purpose.
We plan to use this solution for getting information from one application to another, for producing sheets and text files for Power BI, and also for integration and displaying dashboards and business intelligence for the business. It will also be used for invoicing and notifications — mainly business processes in general.
What is most valuable?
Microsoft Power Automate is very easy to use. It's very complete with a lot of activities available. It's intuitive and it seems very stable.
For how long have I used the solution?
I was using this solution when it was called Microsoft Flow. Currently, I've been evaluating it for the last two weeks.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
I can't comment on the scalability yet as I haven't tried to scale it yet. Still, I know it will be scalable because it's in the DNA of the project.
How are customer service and technical support?
I haven't had to contact technical support as of yet.
How was the initial setup?
The initial setup was very straightforward. It only took five to ten minutes to get it up and running.
What about the implementation team?
I installed this solution by myself.
What's my experience with pricing, setup cost, and licensing?
Microsoft Power Automate is expensive. The full license is quite expensive.
What other advice do I have?
I would absolutely recommend this solution to others. At this point in time, I would give it a rating of eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Application Group Manager at OBASE
Scalable and useful for triggering custom web services and routines, but the infrastructure part must be open for customers
Pros and Cons
- "It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics."
- "Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers."
What is our primary use case?
We are using it to trigger web service calls and gather data. There are some companies in Turkey and Sweden that are using Power Automate.
What is most valuable?
It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure.
With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics.
What needs improvement?
Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
Technical support depends on the type of partner agreement. We have a premium agreement with Microsoft, so there is no problem with support operations. For support for any Microsoft product, such as Dynamics, Azure, or Power Automate, we can easily talk to their support.
How was the initial setup?
It is very easy to install. It took just one day.
What other advice do I have?
I would rate Microsoft Power Automate a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Student at a educational organization with 5,001-10,000 employees
Good templates with zero implementation required but there are stability issues
Pros and Cons
- "The templates on offer are very good."
- "I've had some issues with the stability."
What is our primary use case?
The primary use of the product is for automating business processes.
What is most valuable?
The templates on offer are very good. It's quite helpful to have them.
The initial setup is fast as there really isn't anything to implement if you use the cloud.
Overall, it's been a positive user experience.
What needs improvement?
I've had some issues with the stability.
For how long have I used the solution?
I've only been using the solution for a few weeks. I don't have a lot of experience with the solution just yet. It's still quite new to me.
What do I think about the stability of the solution?
The stability is not very reliable. I've had some issues.
What do I think about the scalability of the solution?
I can't speak to the scalability of the product. I haven't used it for that long just yet and have not attempted to scale it. Therefore I can't really speak very well to its potential capabilities.
How are customer service and technical support?
I've never been in touch with technical support. I cannot speak to how responsive or knowledgeable they are as I have not had an opportunity to communicate directly with them just yet.
Which solution did I use previously and why did I switch?
I did previously use another solution. I've used UiPath in the past.
How was the initial setup?
Only the desktop version has an installation process. You do not need to install anything if you use the cloud version. It's quite straightforward.
What other advice do I have?
I'm a student and an end-user. I don't have a business relationship with Microsoft.
I'm writing my thesis about RPA, but I don't have much developing experience.
I'm using the latest version of the solution. I am unsure of the exact version number.
I'm using the trial version of the product.
I have not decided if I will keep using the solution going forward.
Although the solution is still new to me, from what I have experienced, I would recommend the solution to other organizations.
I would rate it at a seven on a scale from one to ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Good learning and simple automation; OCR integrator should be improved
Pros and Cons
- "I find WinAutomation's linear approach to the code and function calling valuable."
- "WinAutomation is scalable to a certain extent. I would rate it seven for the scalability, which could be better. Softomotive is better scalable than WinAutomation in this regard."
What is our primary use case?
Our primary use case for WinAutomation is financial. This solution can be used for desktop or front office automation; even the back office operations automations this solution can provide are good.
What is most valuable?
I find WinAutomation's linear approach to the code and function calling valuable. I also appreciate the effort they put toward the experience for the user; learning is good and automation is very simple.
What needs improvement?
WinAutomation's OCR integrator should be improved.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
We haven't had are issues with stability.
What do I think about the scalability of the solution?
WinAutomation is scalable to a certain extent. I would rate it seven for the scalability, which could be better. Softomotive is better scalable than WinAutomation in this regard.
How are customer service and technical support?
I've found that they have a limited support team. Issues take longer to be resolved and there usually have to be a couple of followups with their tech support.
Which solution did I use previously and why did I switch?
Before switching to WinAutomation, we used other products, including WorkFusion and Jacada. Some were better and some worse than WinAutomation for us. However, WinAutomation's license is cheaper, which is why we ultimately switched. Also, WinAutomation is easier to understand.
How was the initial setup?
The initial setup was very straightforward.
What about the implementation team?
I implemented WinAutomation myself.
What's my experience with pricing, setup cost, and licensing?
As far as pricing goes, WinAutomation's earlier model was good. They were cheap. However, they changed the model. It's per work station now, which is okay.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Useful for low and medium complexity work and easy to learn and use, but needs better stability, support, and integration with third-party tools
Pros and Cons
- "It is very easy to learn and use. It is quite useful for any sort of back-office work. Any kind of work with low and medium complexity is very doable in ProcessRobot. For higher complexity, some refinement is required, but it is doable."
- "It should be more stable, and their technical support should be faster. It should also have more integration with tools from other vendors, such as SAP and Oracle, and technology partners, such as Salesforce."
What is most valuable?
It is very easy to learn and use. It is quite useful for any sort of back-office work. Any kind of work with low and medium complexity is very doable in ProcessRobot. For higher complexity, some refinement is required, but it is doable.
What needs improvement?
It should be more stable, and their technical support should be faster.
It should also have more integration with tools from other vendors, such as SAP and Oracle, and technology partners, such as Salesforce.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is not very stable. They're working on the refinements. I would rate it a six or seven in terms of stability.
What do I think about the scalability of the solution?
It is scalable but not to an optimum level. It is more scalable than WinAutomation, but it is not as scalable as UiPath or Automation Anywhere where you can scale to 50 bots at a time.
We have 20 to 30 users of this solution. In terms of increasing its usage, it depends on the customers. Customers who already have this solution will keep using it.
How are customer service and technical support?
Their technical support should be faster.
Which solution did I use previously and why did I switch?
We also use WinAutomation. ProcessRobot is any day better than WinAutomation. It is newer and has more capabilities than WinAutomation. ProcessRobot is also better than WinAutomation in terms of scalability.
How was the initial setup?
Its initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Licensing is on an annual basis.
What other advice do I have?
I would recommend this solution for small to medium deployments but not for very large-scale deployments.
I would rate ProcessRobot a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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