We primarily use the solution for our customers, to automate fields, for example.
Senior Customer Solutions at a media company with 5,001-10,000 employees
Simple to set up, integrates well with Microsoft solutions and is quite stable
Pros and Cons
- "Technical support is available regionally and it's quite good."
- "I need to have more integration capabilities from this solution."
What is our primary use case?
What is most valuable?
The solution integrates well with Microsoft Office and other Microsoft solutions.
The solution offers pretty good automation capabilities.
The code of the product is very good.
The initial setup was quite simple. We didn't have any trouble with the process.
The solution has been very stable so far.
Technical support is available regionally and it's quite good.
What needs improvement?
I need to have more integration capabilities from this solution. It's limiting us right now. Other solutions on the market are better in this regard. They need to step up and improve this aspect in future releases.
What do I think about the stability of the solution?
The stability is good. We haven't really had any issues with the performance. I don't recall dealing with bugs or glitches. I don't recall it crashing or freezing.
Buyer's Guide
Microsoft Power Automate
May 2025

Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
How are customer service and support?
We've dealt with technical support in the past. We don't have local support, however, we do have access to regional support. It's good. I'd say that we are happy with the level of support on offer.
Which solution did I use previously and why did I switch?
We have experience in Microsoft Power Automate, however, we work with other solutions around the RPA - such as Micro Focus.
How was the initial setup?
Overall, we found the solution to be very straightforward. It wasn't difficult or complex. In our case, it was easy. A company should have too much trouble handling the implementation process.
What other advice do I have?
We are partners with Microsoft.
I'd rate the solution at an eight out of ten. We're quite happy with the product right now.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Associate Partner at Inodev
An intuitive and easy-to-use solution
Pros and Cons
- "Microsoft Power Automate is very easy to use."
What is our primary use case?
I'm using it for internal purposes at the moment. We are a consulting company and we are exploring goals with the option of implementing automation for our clients.
Currently, I am assessing Microsoft Power Automate, comparing it with UiPath to see if it's good enough for our clients and for our purpose.
We plan to use this solution for getting information from one application to another, for producing sheets and text files for Power BI, and also for integration and displaying dashboards and business intelligence for the business. It will also be used for invoicing and notifications — mainly business processes in general.
What is most valuable?
Microsoft Power Automate is very easy to use. It's very complete with a lot of activities available. It's intuitive and it seems very stable.
For how long have I used the solution?
I was using this solution when it was called Microsoft Flow. Currently, I've been evaluating it for the last two weeks.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
I can't comment on the scalability yet as I haven't tried to scale it yet. Still, I know it will be scalable because it's in the DNA of the project.
How are customer service and technical support?
I haven't had to contact technical support as of yet.
How was the initial setup?
The initial setup was very straightforward. It only took five to ten minutes to get it up and running.
What about the implementation team?
I installed this solution by myself.
What's my experience with pricing, setup cost, and licensing?
Microsoft Power Automate is expensive. The full license is quite expensive.
What other advice do I have?
I would absolutely recommend this solution to others. At this point in time, I would give it a rating of eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Power Automate
May 2025

Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Business Application Group Manager at OBASE
Scalable and useful for triggering custom web services and routines, but the infrastructure part must be open for customers
Pros and Cons
- "It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics."
- "Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers."
What is our primary use case?
We are using it to trigger web service calls and gather data. There are some companies in Turkey and Sweden that are using Power Automate.
What is most valuable?
It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure.
With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics.
What needs improvement?
Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
Technical support depends on the type of partner agreement. We have a premium agreement with Microsoft, so there is no problem with support operations. For support for any Microsoft product, such as Dynamics, Azure, or Power Automate, we can easily talk to their support.
How was the initial setup?
It is very easy to install. It took just one day.
What other advice do I have?
I would rate Microsoft Power Automate a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Student at a educational organization with 5,001-10,000 employees
Good templates with zero implementation required but there are stability issues
Pros and Cons
- "The templates on offer are very good."
- "I've had some issues with the stability."
What is our primary use case?
The primary use of the product is for automating business processes.
What is most valuable?
The templates on offer are very good. It's quite helpful to have them.
The initial setup is fast as there really isn't anything to implement if you use the cloud.
Overall, it's been a positive user experience.
What needs improvement?
I've had some issues with the stability.
For how long have I used the solution?
I've only been using the solution for a few weeks. I don't have a lot of experience with the solution just yet. It's still quite new to me.
What do I think about the stability of the solution?
The stability is not very reliable. I've had some issues.
What do I think about the scalability of the solution?
I can't speak to the scalability of the product. I haven't used it for that long just yet and have not attempted to scale it. Therefore I can't really speak very well to its potential capabilities.
How are customer service and technical support?
I've never been in touch with technical support. I cannot speak to how responsive or knowledgeable they are as I have not had an opportunity to communicate directly with them just yet.
Which solution did I use previously and why did I switch?
I did previously use another solution. I've used UiPath in the past.
How was the initial setup?
Only the desktop version has an installation process. You do not need to install anything if you use the cloud version. It's quite straightforward.
What other advice do I have?
I'm a student and an end-user. I don't have a business relationship with Microsoft.
I'm writing my thesis about RPA, but I don't have much developing experience.
I'm using the latest version of the solution. I am unsure of the exact version number.
I'm using the trial version of the product.
I have not decided if I will keep using the solution going forward.
Although the solution is still new to me, from what I have experienced, I would recommend the solution to other organizations.
I would rate it at a seven on a scale from one to ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Good learning and simple automation; OCR integrator should be improved
Pros and Cons
- "I find WinAutomation's linear approach to the code and function calling valuable."
- "WinAutomation is scalable to a certain extent. I would rate it seven for the scalability, which could be better. Softomotive is better scalable than WinAutomation in this regard."
What is our primary use case?
Our primary use case for WinAutomation is financial. This solution can be used for desktop or front office automation; even the back office operations automations this solution can provide are good.
What is most valuable?
I find WinAutomation's linear approach to the code and function calling valuable. I also appreciate the effort they put toward the experience for the user; learning is good and automation is very simple.
What needs improvement?
WinAutomation's OCR integrator should be improved.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
We haven't had are issues with stability.
What do I think about the scalability of the solution?
WinAutomation is scalable to a certain extent. I would rate it seven for the scalability, which could be better. Softomotive is better scalable than WinAutomation in this regard.
How are customer service and technical support?
I've found that they have a limited support team. Issues take longer to be resolved and there usually have to be a couple of followups with their tech support.
Which solution did I use previously and why did I switch?
Before switching to WinAutomation, we used other products, including WorkFusion and Jacada. Some were better and some worse than WinAutomation for us. However, WinAutomation's license is cheaper, which is why we ultimately switched. Also, WinAutomation is easier to understand.
How was the initial setup?
The initial setup was very straightforward.
What about the implementation team?
I implemented WinAutomation myself.
What's my experience with pricing, setup cost, and licensing?
As far as pricing goes, WinAutomation's earlier model was good. They were cheap. However, they changed the model. It's per work station now, which is okay.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Useful for low and medium complexity work and easy to learn and use, but needs better stability, support, and integration with third-party tools
Pros and Cons
- "It is very easy to learn and use. It is quite useful for any sort of back-office work. Any kind of work with low and medium complexity is very doable in ProcessRobot. For higher complexity, some refinement is required, but it is doable."
- "It should be more stable, and their technical support should be faster. It should also have more integration with tools from other vendors, such as SAP and Oracle, and technology partners, such as Salesforce."
What is most valuable?
It is very easy to learn and use. It is quite useful for any sort of back-office work. Any kind of work with low and medium complexity is very doable in ProcessRobot. For higher complexity, some refinement is required, but it is doable.
What needs improvement?
It should be more stable, and their technical support should be faster.
It should also have more integration with tools from other vendors, such as SAP and Oracle, and technology partners, such as Salesforce.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is not very stable. They're working on the refinements. I would rate it a six or seven in terms of stability.
What do I think about the scalability of the solution?
It is scalable but not to an optimum level. It is more scalable than WinAutomation, but it is not as scalable as UiPath or Automation Anywhere where you can scale to 50 bots at a time.
We have 20 to 30 users of this solution. In terms of increasing its usage, it depends on the customers. Customers who already have this solution will keep using it.
How are customer service and technical support?
Their technical support should be faster.
Which solution did I use previously and why did I switch?
We also use WinAutomation. ProcessRobot is any day better than WinAutomation. It is newer and has more capabilities than WinAutomation. ProcessRobot is also better than WinAutomation in terms of scalability.
How was the initial setup?
Its initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Licensing is on an annual basis.
What other advice do I have?
I would recommend this solution for small to medium deployments but not for very large-scale deployments.
I would rate ProcessRobot a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architect at a tech services company with 201-500 employees
Good support, easy setup, scalable, and useful for automating our business processes
Pros and Cons
- "Currently, we are mostly using the desktop part of it for data. We are basically extracting the data and then putting it in."
- "When comparing with Automation Anywhere, there are a couple of things that this product doesn't have. One of the major things is the key management system. It would be great if they improve this. Its documentation can also be improved."
What is our primary use case?
We use it for automating our business processes. We are using it for sending reminders and these sorts of things. Every Excel update also happens through Power Automate.
It is still under the review stage. We are not using it in production. Currently, we are waiting until the product is completely stabilized. We are expecting it to happen by September 2021. We are using its latest version. It can be deployed on the cloud and on-premises.
What is most valuable?
Currently, we are mostly using the desktop part of it for data. We are basically extracting the data and then putting it in.
What needs improvement?
When comparing with Automation Anywhere, there are a couple of things that this product doesn't have. One of the major things is the key management system. It would be great if they improve this. Its documentation can also be improved.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is not yet stable. It is a new solution, and it is not completely stable. Microsoft is still doing some work on it.
What do I think about the scalability of the solution?
It is scalable. We have 30 to 40 users of this solution.
How are customer service and technical support?
Their technical support is good.
Which solution did I use previously and why did I switch?
We are using Automation Anywhere. Power Automate is integrated with Office 365, so we wanted to see if this can be utilized or not.
How was the initial setup?
It was straightforward. It didn't take more than 20 minutes.
What about the implementation team?
I did it myself.
What's my experience with pricing, setup cost, and licensing?
Currently, we are using the free license for testing. After everything is done, we'll buy the license.
What other advice do I have?
I would definitely recommend this solution. I would rate Microsoft Power Automate an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Data Intelligenz
Offers and easy setup and is stable and scalable
Pros and Cons
- "The product is very stable."
- "It would be great if you could integrate outside of Microsoft environments."
What is our primary use case?
I use the solution to not only automate processes but also to be an intermediary or a glue among the applications of Azure in the Microsoft universe.
What is most valuable?
The Outlook on the SQL server has been extremely valuable for us.
The solution is scalable.
The product is very stable.
For the most part, the initial setup is quick.
What needs improvement?
I would like to see more integration with the desktop application, and on-premise server as well as the SQL database. That would be really nice.
It would be great if you could integrate outside of Microsoft environments.
The initial setup can be a bit tricky if it is a complex environment.
The product needs a clear integration between the UI recorder and the steps that you do and the codes and the qualification that you do on the RPA there.
For how long have I used the solution?
I've used the solution for about three years. I used it even before it was called Power Automate. It's been a while at this point.
What do I think about the stability of the solution?
I have very high regard for the stability of this product. There are no surprises. It doesn't crash or freeze. There aren't bugs or glitches. It's reliable in terms of performance.
What do I think about the scalability of the solution?
The scalability is good. Basically, I deploy it on one desktop, on a system that consists of only one single desktop computer, and then deploy it on a server. That handles a lot of systems and processes at the same time, without any problem, and without having to invest in any additional resource or any additional time.
Typically our clients are medium to large organizations.
How are customer service and technical support?
We don't really deal with technical support. We mostly provide documentation to the client and they can deal with technical support if they need to.
However, we barely have any problems as the solution is very intuitive.
How was the initial setup?
I didn't find the initial setup exactly complex. It was more of a common characteristic of Microsoft products. It is easy to learn. As you learn the complexity of the requirements, there seems to be a little bit uphill to climb.
The length of time it takes to deploy the solution varies. It mostly depends on the complexity of the requirements. If you have a simple implementation that's a matter of no more than one or two days. On the other hand, if you have a complex implementation, you have to invest about two weeks to two and a half weeks to have everything on production.
In terms of the number of people you need for the process, that varies too. For just a simple solution, you could have one solo person that is in charge of the consulting and the implementation of the solution. If you have a complex problem, you have to have a person that is the consultant, a person that is building the solution, and then a person that is making the implementation, and a person who is providing maintenance. You can have a team of about four people if there is a complex deployment.
What about the implementation team?
We are an implementor and consultant. We assist clients in setting up the solution in their organizations.
Which other solutions did I evaluate?
We did not first evaluate any other options before choosing Microsoft's product.
The main competitors would be UiPath or Automation ANywhere, for the most part. The main difference is likely the pricing. There are other differences as well.
If you want to Automation Anywhere, there's not exactly a good availability for a medium-sized business. For example, Automation Anywhere has something called Community Edition, but it is a bit too small. It's better for smaller organizations. Then, from that, they make a big quantum jump to the Enterprise Edition. That is a little bit expensive. There's no middle ground.
The same thing happened for example, with Blue Prism. It's a little bit expensive.
UiPath is a little bit more spacious than Power Automate. I still trust that Power Automate is going to close the gap. It works with WinAutomation and as soon as they get all the features and all these technical aspects of the hardware, it is going to create a stronger Power Automate. Soon Power Automate will be able to reach all business segments, and, at that point, it will be very powerful.
What other advice do I have?
I'm not sure of which version of the solution it is. It's in the cloud and therefore constantly updated.
I'm a consultant.
I would advise, in general, around any tool, just be clear with the requirements. No matter what sophisticated tool you were using, if you're not clear about data, then the software is not going to work.
I have customers where we have to make a data governance program or project first before we implement it. You have to be clear with all your data, with all the possible information that's part of your data path. Be clear about how efficient your processes are before you enter into an RPA or process automation project. This is the main thing.
As for the product itself, it is easy to use. You're not going to have any surprises.
I would rate the solution at a nine out of ten. We've been happy with the product overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer

Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2025
Popular Comparisons
UiPath Platform
Automation Anywhere
Blue Prism
ABBYY Vantage
Tungsten RPA
Pega Robotic Process Automation
IBM Robotic Process Automation (RPA)
WorkFusion
UiPath Process Mining
Nintex RPA
VisualCron
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- How do I choose between UiPath and Microsoft Power Automate?
- What are the main technical differences between Microsoft Power Automate and Blue Prism?
- RPA Governance and Business Continuity requirements for a large multi-national corporate financial services provider
- Which one to choose, Power Automate or UiPath, for unattended and attended bots implementation for a simple RPA use case?
- How is Automation Anywhere compared to Microsoft Power Automate?
- Should I choose Blue Prism or Microsoft Power Automate?
- Thoughts about Softomotive for RPA?
- How easy is it to migrate from RPA to MS Power Automate?
- When evaluating Robotic Process Automation, what aspect do you think is the most important to look for?
- RPA that Bots can run without centralized control?