We use the solution as a business process automation tool. It allows one to automate an application in his organization.
Chief Information Technology Officer at BMC Solutions
A multi-purpose solution which is scalable, stable and comes with good tech support
Pros and Cons
- "The best feature of the tool is that it is generic, so it allows one to do as he wishes."
- "The solution could have more integration with different platforms."
- "The licensing price is too high."
What is our primary use case?
What is most valuable?
The solution is not only meant for SharePoint, but for everything. It has millions of connectors. The best feature of the tool is that it is generic, so it allows one to do as he wishes. He can obtain data from Twitter and put it on his SQL Server. He can obtain data from WordPress and connect it with IBM.
What needs improvement?
The solution could have more integration with different platforms.
The licensing price is too high.
For how long have I used the solution?
Microsoft Power Automate has only been released recently, so I have been using it for the past three or four years.
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What do I think about the stability of the solution?
The solution is certainly stable.
What do I think about the scalability of the solution?
The solution is definitely scalable.
How are customer service and support?
Technical support is very nice. It's fast.
How was the initial setup?
As the solution is cloud-based, it does not require installation.
What about the implementation team?
The solution does not require deployment, but a team is needed for development and this will vary with the scope of the project. Every site would require around eight to ten people.
What's my experience with pricing, setup cost, and licensing?
The licensing price should be more cost-effective.
As we are talking about a Microsoft product, the licensing can be purchased on a monthly or yearly basis.
What other advice do I have?
The solution is both cloud-based and on-premises.
We are consultants of Power Automate. We do not use the solution ourselves.
So far, we have handled 14 or 15 projects and are working on one at present.
I would recommend the solution to others.
I rate Microsoft Power Automate as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Associate Director at a insurance company with 10,001+ employees
A simple solution with an interface that allows one to scale up with ease
Pros and Cons
- "I like the scalability option and the simplicity, the way we can really use the interface to easily scale up."
- "There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware."
What is our primary use case?
We have the latest version installed.
What is most valuable?
I like the scalability option and the simplicity, the way we can really use the interface to easily scale up.
What needs improvement?
There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware.
There are factors we must consider when scaling up, such as whether we are using full or partial features. Were I to buy an additional premium, another license, I would lack clarity what I could expect to get in exchange or whether the features would help me to scale up. This is why better transparency is important.
Scalability can be improved and this is why it is key to know how the features can be integrated into the scalable solution.
For how long have I used the solution?
I've been using Microsoft Power Automate for the past six months or so.
What do I think about the scalability of the solution?
The ability to know how the various features can be integrated into the solution would improve scalability.
How are customer service and technical support?
I have not had occasion to contact technical support, so I am not in a position to comment on it.
How was the initial setup?
Installation was pretty easy, as we handled it through our office, making use of our office license.
What's my experience with pricing, setup cost, and licensing?
There should be increased transparency about which features attend the pricing.
What other advice do I have?
We are customers of Microsoft.
There are more than 100 users making use of the solution in our company.
I would definitely recommend this product to others for its ease-of-use.
I rate Microsoft Power Automate as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Microsoft Power Automate
August 2026
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Module Lead at a computer software company with 1,001-5,000 employees
Effective scheduling, reasonably priced, and good technical support
Pros and Cons
- "I have found the scheduling and email notifications features to very good compared to other RPA tools I have used."
- "My advice to others that want to implement this solution is that it has very good features and I have not had any issues."
- "In an upcoming release, the exception handling mechanism could improve. The issue that we are facing is whenever there is a failure in any of the middle execution and if you wanted to navigate it to the end of the last line of execution, we do not have this feature available. If we had this feature it would make it even more stable."
What is our primary use case?
I am new to RPA systems and I have recently received access to Azure where I am testing out the ProcessRobot solution.
What is most valuable?
I have found the scheduling and email notifications features to very good compared to other RPA tools I have used.
What needs improvement?
In an upcoming release, the exception handling mechanism could improve. The issue that we are facing is whenever there is a failure in any of the middle execution and if you wanted to navigate it to the end of the last line of execution, we do not have this feature available. If we had this feature it would make it even more stable.
For how long have I used the solution?
I have been using this solution for approximately one and a half years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found the solution to be scalable.
We have three people working with this solution in my organization.
How are customer service and technical support?
The technical support has been good.
Which solution did I use previously and why did I switch?
I have used previously Winautomation. When comparing the two solutions both are equally good.
How was the initial setup?
The initial setup was in the middle range of difficulty.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
What other advice do I have?
My advice to others that want to implement this solution is that it has very good features and I have not had any issues.
I rate ProcessRobot by Softomotive an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at Accenture AI
Stable with reasonable pricing but doesn't integrate well with non-Microsoft solutions
Pros and Cons
- "The solution offers a lot of documentation and tutorials for users to learn about various aspects and features."
- "The pricing is absolutely reasonable as you're getting a lot more than just this solution."
- "The solution is not actually satisfying the complex programs that we want to execute."
- "We aren't satisfied with it and therefore are looking for alternatives."
What is most valuable?
The solution is bundled together with many Microsoft products.
The solution is stable.
The solution offers a lot of documentation and tutorials for users to learn about various aspects and features.
The pricing is very reasonable.
What needs improvement?
The solution is not actually satisfying the complex programs that we want to execute. We're looking for alternatives right now.
Currently, Power Automate has, if I'm not wrong, about 500 actions per workflow, and my team is not satisfied as they want something very complex that automates a process end to end. That would need a lot of iteration and loops being implemented. The 500 steps in a workflow don't seem to serve our end goals.
The solution doesn't integrate very well with non-Microsoft products.
For how long have I used the solution?
We've been using the solution for about nine months or so.
What do I think about the stability of the solution?
With the processes that we've been able to implement, it has been stable. There are no bugs or glitches and it does not crash or freeze on us.
What do I think about the scalability of the solution?
I am not sure about the scalability aspect of it as the kind of processes we've been executing has been very simple and straightforward, to be honest. We haven't tested the solution's limits.
How are customer service and technical support?
So far, we have not had an experience where we had to get in touch with the Microsoft team to resolve any issue. There is documentation that is available online and tutorials provided by Microsoft, and the community has been pretty helpful for our IT team to design these solutions. We've been able to use those resources in order to mostly figure everything out ourselves. Therefore, I can't speak to their level of helpfulness.
Which solution did I use previously and why did I switch?
We are using Power Automate, as it has come with the Microsoft Office 365 bundle. We aren't satisfied with it and therefore are looking for alternatives. This is our first experience with an RPA, and I don't like the app.
How was the initial setup?
I didn't directly deal with the initial implementation. I'm on the management side. I get in touch with the IT team who work with Power Automate directly.
What's my experience with pricing, setup cost, and licensing?
The pricing is absolutely reasonable as you're getting a lot more than just this solution. You're not just paying for Power Automate when you're paying for it. You're paying for the bundle itself. It was basically an add-on for whatever other services we're buying. Therefore, it was more or less free for us.
Which other solutions did I evaluate?
We are currently looking to explore other RPA options.
We have, for example, lightly explored UiPath as an option. Currently, there are a lot of processes that are being run on SAP and other infrastructure like Salesforce. Power Automate doesn't seem to be integrating well with them. We've been talking to other organizations or other partners that are using UiPath, and they've said they were able to implement somewhat similar tasks and were able to integrate easier. If the UiPath integrations are beyond the scope of Microsoft, it would be a better option.
What other advice do I have?
We are a customer and an end-user of the product.
I have very little experience working with Power Automate. I'm the management person who gets in touch with the IT team who works with Power Automate directly.
I'm not sure which version of the solution we're using.
If your organization is running on Microsoft, and purely on Microsoft architecture, Power Automate is the way to go. If you're a very big company that wants to have complex tasks executed, however, it's not the best option. We're at a stage where we're trying to reevaluate where we want to go in ahead with the RPA journey. Power Automate doesn't look like the right option, at least for us right now.
I'd rate the solution at a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Lead at a computer software company with 201-500 employees
Lacking some features and not suitable for enterprise use; automation is good
Pros and Cons
- "Automation is the best feature of the product."
- "Power Automate is good for automation."
- "Not suitable for connecting other applications like browsers and third party applications."
- "Power Automate cannot handle high end projects and, from a developer's perspective, it's a little difficult for enterprise size companies."
What is our primary use case?
We are system integrators so we provide this solution and deal with the automation for our clients. Power Automate is mainly suitable for small and medium size companies.
What is most valuable?
Power Automate is good for automation. For example, if a client requires a format for invoices, we set up the module - invoice number, container, quantity, product details. After that, whenever we load bulk invoices, it automatically identifies the invoice format and accepts the data. This is one of the best features of the product.
What needs improvement?
Power Automate is not suitable for connecting other applications like browsers and third party applications and there are a few features not available on this solution. They are working on improving that. Power Automate cannot handle high end projects and, from a developer's perspective, it's a little difficult for enterprise size companies.
For how long have I used the solution?
We are partners with Microsoft and I'm a technology lead.
What do I think about the stability of the solution?
It's a reasonably stable product but because it's a new tool they need to keep working on it. If you're a small setup, and you need it for Excel or Word or some desktop kind of access, it will be stable. But if you're looking for web automation it's not currently suitable.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and technical support?
We have tried to contact technical support many times, but there is no way to contact or reach out to the Microsoft team. We recently had many questions on Power Automate so I tried the Winautomation but there are many activities that are missing and there are bugs in it. We also had an issue with the ongoing live projects. We developed the project in Winautomation and they were later converted into Power Automate. Winautomation isn't working so we need to migrate all the projects which is a complicated process and requires reworking. We can't get any help from them and that's a problem.
How was the initial setup?
It's very easy to set up because it only requires downloading one xFi file from Power Automate. It then automatically connects with an email account and the solution is automatically synced with that email account. From the customer's perspective, there is no maintenance. As the service provider, whenever new features are included, we update it for our clients.
What's my experience with pricing, setup cost, and licensing?
Compared to other automation tools, Power Automate is very cheap although the price has increased recently.
Which other solutions did I evaluate?
We also integrate UiPath for our clients. This solution offers regular updates and is more mature than Power Automate. Each month they release a new module. Initially, they were only accessing desktop and web applications, Word and Outlook, those kind of things. Nowadays, UiPath has all the features connected to the cloud, whether it's Azure or Google. They are trying to automate everything and they're working on all this because of AI. When choosing a product for our clients, we take numerous variables into account. If you're offering all the features in your tool and the cost is reasonable, we're likely to choose it.
What other advice do I have?
I'm not sure I would recommend this product now, perhaps in a year or two when the solution is more stable. We struggled with a project recently and that was difficult.
I rate the solution a five out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Senior Customer Solutions at a media company with 5,001-10,000 employees
Simple to set up, integrates well with Microsoft solutions and is quite stable
Pros and Cons
- "Technical support is available regionally and it's quite good."
- "The solution integrates well with Microsoft Office and other Microsoft solutions."
- "I need to have more integration capabilities from this solution. It's limiting us right now."
What is our primary use case?
We primarily use the solution for our customers, to automate fields, for example.
What is most valuable?
The solution integrates well with Microsoft Office and other Microsoft solutions.
The solution offers pretty good automation capabilities.
The code of the product is very good.
The initial setup was quite simple. We didn't have any trouble with the process.
The solution has been very stable so far.
Technical support is available regionally and it's quite good.
What needs improvement?
I need to have more integration capabilities from this solution. It's limiting us right now. Other solutions on the market are better in this regard. They need to step up and improve this aspect in future releases.
What do I think about the stability of the solution?
The stability is good. We haven't really had any issues with the performance. I don't recall dealing with bugs or glitches. I don't recall it crashing or freezing.
How are customer service and technical support?
We've dealt with technical support in the past. We don't have local support, however, we do have access to regional support. It's good. I'd say that we are happy with the level of support on offer.
Which solution did I use previously and why did I switch?
We have experience in Microsoft Power Automate, however, we work with other solutions around the RPA - such as Micro Focus.
How was the initial setup?
Overall, we found the solution to be very straightforward. It wasn't difficult or complex. In our case, it was easy. A company should have too much trouble handling the implementation process.
What other advice do I have?
We are partners with Microsoft.
I'd rate the solution at an eight out of ten. We're quite happy with the product right now.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Partner at Inodev
An intuitive and easy-to-use solution
Pros and Cons
- "Microsoft Power Automate is very easy to use."
- "Microsoft Power Automate is very easy to use, very complete with a lot of activities available, intuitive, and it seems very stable."
What is our primary use case?
I'm using it for internal purposes at the moment. We are a consulting company and we are exploring goals with the option of implementing automation for our clients.
Currently, I am assessing Microsoft Power Automate, comparing it with UiPath to see if it's good enough for our clients and for our purpose.
We plan to use this solution for getting information from one application to another, for producing sheets and text files for Power BI, and also for integration and displaying dashboards and business intelligence for the business. It will also be used for invoicing and notifications — mainly business processes in general.
What is most valuable?
Microsoft Power Automate is very easy to use. It's very complete with a lot of activities available. It's intuitive and it seems very stable.
For how long have I used the solution?
I was using this solution when it was called Microsoft Flow. Currently, I've been evaluating it for the last two weeks.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
I can't comment on the scalability yet as I haven't tried to scale it yet. Still, I know it will be scalable because it's in the DNA of the project.
How are customer service and technical support?
I haven't had to contact technical support as of yet.
How was the initial setup?
The initial setup was very straightforward. It only took five to ten minutes to get it up and running.
What about the implementation team?
I installed this solution by myself.
What's my experience with pricing, setup cost, and licensing?
Microsoft Power Automate is expensive. The full license is quite expensive.
What other advice do I have?
I would absolutely recommend this solution to others. At this point in time, I would give it a rating of eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Application Group Manager at OBASE
Scalable and useful for triggering custom web services and routines, but the infrastructure part must be open for customers
Pros and Cons
- "It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics."
- "Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers."
- "Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers."
What is our primary use case?
We are using it to trigger web service calls and gather data. There are some companies in Turkey and Sweden that are using Power Automate.
What is most valuable?
It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure.
With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics.
What needs improvement?
Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
Technical support depends on the type of partner agreement. We have a premium agreement with Microsoft, so there is no problem with support operations. For support for any Microsoft product, such as Dynamics, Azure, or Power Automate, we can easily talk to their support.
How was the initial setup?
It is very easy to install. It took just one day.
What other advice do I have?
I would rate Microsoft Power Automate a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Student at a educational organization with 5,001-10,000 employees
Good templates with zero implementation required but there are stability issues
Pros and Cons
- "The templates on offer are very good."
- "Although the solution is still new to me, from what I have experienced, I would recommend the solution to other organizations."
- "I've had some issues with the stability."
- "The stability is not very reliable."
What is our primary use case?
The primary use of the product is for automating business processes.
What is most valuable?
The templates on offer are very good. It's quite helpful to have them.
The initial setup is fast as there really isn't anything to implement if you use the cloud.
Overall, it's been a positive user experience.
What needs improvement?
I've had some issues with the stability.
For how long have I used the solution?
I've only been using the solution for a few weeks. I don't have a lot of experience with the solution just yet. It's still quite new to me.
What do I think about the stability of the solution?
The stability is not very reliable. I've had some issues.
What do I think about the scalability of the solution?
I can't speak to the scalability of the product. I haven't used it for that long just yet and have not attempted to scale it. Therefore I can't really speak very well to its potential capabilities.
How are customer service and technical support?
I've never been in touch with technical support. I cannot speak to how responsive or knowledgeable they are as I have not had an opportunity to communicate directly with them just yet.
Which solution did I use previously and why did I switch?
I did previously use another solution. I've used UiPath in the past.
How was the initial setup?
Only the desktop version has an installation process. You do not need to install anything if you use the cloud version. It's quite straightforward.
What other advice do I have?
I'm a student and an end-user. I don't have a business relationship with Microsoft.
I'm writing my thesis about RPA, but I don't have much developing experience.
I'm using the latest version of the solution. I am unsure of the exact version number.
I'm using the trial version of the product.
I have not decided if I will keep using the solution going forward.
Although the solution is still new to me, from what I have experienced, I would recommend the solution to other organizations.
I would rate it at a seven on a scale from one to ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at Alfapeople A/S
Stable, Scalable, easy to install and deploy, and good support
Pros and Cons
- "The most valuable features of this solution are the automation interface and the RPA automation."
- "During the last year, there have been many improvements from Microsoft that have taken it to the next level and can compete with UiPath and Automation Anywhere."
- "The BPM component needs improvement."
What is our primary use case?
We are resellers and sometimes we implement solutions.
It's a component of Microsoft 365.
We use this solution to match some documents or spreadsheets, to match data from one spreadsheet with another, and to download and load invoices.
We also use it for an approval flow.
What is most valuable?
The most valuable features of this solution are the automation interface and the RPA automation.
What needs improvement?
The BPM component needs improvement.
Microsoft doesn't have certification training for Microsoft Power Automate, like other solutions such as UiPath, Kofax, and Automation Anywhere. All of these products have certification training available.
Power Automate is part of a suite called Power Platform.
Power Automate can integrate into a business intelligence component like Power BI, a flow component like Flow, and a bot component like Virtual Agents.
Power Automate can make that cross to these components for better results of all the data that the client wants to see, and wants to automate.
For how long have I used the solution?
I have been working with this solution for almost two years.
What do I think about the stability of the solution?
It's very stable, it doesn't have any crashes.
The only issue is when we don't have an internet connection, it crashed because it's a cloud solution and not on-premises.
What do I think about the scalability of the solution?
It has many connectors to other vendors or other components or other programs that make the solution scalable.
It is very easy to deploy with other vendors like Power Automate versus SAP. You can connect SAP with Power Automate very easily and extract information from the SAP environment.
It's a scalable solution.
Our clients are medium-sized companies. We have anywhere from 16 to 100 users.
How are customer service and technical support?
Microsoft has the team to analyze every incident. In my experience, they have teams that can process incidents for my clients.
I am satisfied with technical support.
How was the initial setup?
The initial setup was easy and it took a week or two weeks to deploy.
We have a team of two or three people to deploy and maintain this solution.
Which other solutions did I evaluate?
Our clients also evaluated UiPath and Automation Anywhere.
UiPath and Automation Anywhere are leaders in Gartner Magic Quadrant. Microsoft is the challenger.
Our clients are aware of these evaluations.
What other advice do I have?
I would recommend this solution to others, but first, they should evaluate it. Do a PoC of the tool and evaluate the business purpose. Review the results before making the purchase.
In the beginning, Power Automate was called Flow, and it was very basic to easy to manage. During the last year, there have been many improvements from Microsoft that have taken it to the next level and can compete with UiPath and Automation Anywhere.
I would rate Microsoft Power Automate an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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