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Associate Partner at Inodev
Real User
An intuitive and easy-to-use solution
Pros and Cons
  • "Microsoft Power Automate is very easy to use."

    What is our primary use case?

    I'm using it for internal purposes at the moment. We are a consulting company and we are exploring goals with the option of implementing automation for our clients.

    Currently, I am assessing Microsoft Power Automate, comparing it with UiPath to see if it's good enough for our clients and for our purpose.

    We plan to use this solution for getting information from one application to another, for producing sheets and text files for Power BI, and also for integration and displaying dashboards and business intelligence for the business. It will also be used for invoicing and notifications — mainly business processes in general.

    What is most valuable?

    Microsoft Power Automate is very easy to use. It's very complete with a lot of activities available. It's intuitive and it seems very stable. 

    For how long have I used the solution?

    I was using this solution when it was called Microsoft Flow. Currently, I've been evaluating it for the last two weeks. 

    What do I think about the stability of the solution?

    This solution is very stable. 

    Buyer's Guide
    Microsoft Power Automate
    April 2025
    Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
    849,686 professionals have used our research since 2012.

    What do I think about the scalability of the solution?

    I can't comment on the scalability yet as I haven't tried to scale it yet. Still, I know it will be scalable because it's in the DNA of the project. 

    How are customer service and support?

    I haven't had to contact technical support as of yet. 

    How was the initial setup?

    The initial setup was very straightforward. It only took five to ten minutes to get it up and running. 

    What about the implementation team?

    I installed this solution by myself. 

    What's my experience with pricing, setup cost, and licensing?

    Microsoft Power Automate is expensive. The full license is quite expensive. 

    What other advice do I have?

    I would absolutely recommend this solution to others. At this point in time, I would give it a rating of eight out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Business Application Group Manager at OBASE
    Real User
    Scalable and useful for triggering custom web services and routines, but the infrastructure part must be open for customers
    Pros and Cons
    • "It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics."
    • "Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers."

    What is our primary use case?

    We are using it to trigger web service calls and gather data. There are some companies in Turkey and Sweden that are using Power Automate.

    What is most valuable?

    It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. 

    With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics.

    What needs improvement?

    Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers.

    For how long have I used the solution?

    We have been using this solution for two years.

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and technical support?

    Technical support depends on the type of partner agreement. We have a premium agreement with Microsoft, so there is no problem with support operations. For support for any Microsoft product, such as Dynamics, Azure, or Power Automate, we can easily talk to their support.

    How was the initial setup?

    It is very easy to install. It took just one day.

    What other advice do I have?

    I would rate Microsoft Power Automate a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    Buyer's Guide
    Microsoft Power Automate
    April 2025
    Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
    849,686 professionals have used our research since 2012.
    reviewer1522959 - PeerSpot reviewer
    Architect at a tech services company with 201-500 employees
    Real User
    Good support, easy setup, scalable, and useful for automating our business processes
    Pros and Cons
    • "Currently, we are mostly using the desktop part of it for data. We are basically extracting the data and then putting it in."
    • "When comparing with Automation Anywhere, there are a couple of things that this product doesn't have. One of the major things is the key management system. It would be great if they improve this. Its documentation can also be improved."

    What is our primary use case?

    We use it for automating our business processes. We are using it for sending reminders and these sorts of things. Every Excel update also happens through Power Automate.

    It is still under the review stage. We are not using it in production. Currently, we are waiting until the product is completely stabilized. We are expecting it to happen by September 2021. We are using its latest version. It can be deployed on the cloud and on-premises.

    What is most valuable?

    Currently, we are mostly using the desktop part of it for data. We are basically extracting the data and then putting it in.

    What needs improvement?

    When comparing with Automation Anywhere, there are a couple of things that this product doesn't have. One of the major things is the key management system. It would be great if they improve this. Its documentation can also be improved.

    For how long have I used the solution?

    I have been using this solution for two years.

    What do I think about the stability of the solution?

    It is not yet stable. It is a new solution, and it is not completely stable. Microsoft is still doing some work on it.

    What do I think about the scalability of the solution?

    It is scalable. We have 30 to 40 users of this solution.

    How are customer service and technical support?

    Their technical support is good.

    Which solution did I use previously and why did I switch?

    We are using Automation Anywhere. Power Automate is integrated with Office 365, so we wanted to see if this can be utilized or not.

    How was the initial setup?

    It was straightforward. It didn't take more than 20 minutes.

    What about the implementation team?

    I did it myself.

    What's my experience with pricing, setup cost, and licensing?

    Currently, we are using the free license for testing. After everything is done, we'll buy the license.

    What other advice do I have?

    I would definitely recommend this solution. I would rate Microsoft Power Automate an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1502286 - PeerSpot reviewer
    Senior Manager at a tech services company with 201-500 employees
    Real User
    Good stability, easy to set up, and complete integration with Microsoft tools, but needs better integration with external tools
    Pros and Cons
    • "Its complete integration with Microsoft tools and the inclusion of the CRM are the most valuable features. It is embedded directly in the Office package, so clients have direct access to it. It has a lot more functionality than other standalone solutions, such as UiPath or Blue Prism."
    • "It is mostly integrated with the Microsoft environment. Unlike UiPath, we cannot really use external tools with Microsoft Power Automate. There should be a possibility to integrate it with external tools or systems."

    What is our primary use case?

    We used it internally to automate certain workflows for our daily business and validate our commercial proposal. We used its latest version.

    What is most valuable?

    Its complete integration with Microsoft tools and the inclusion of the CRM are the most valuable features.

    It is embedded directly in the Office package, so clients have direct access to it. It has a lot more functionality than other standalone solutions, such as UiPath or Blue Prism.

    What needs improvement?

    It is mostly integrated with the Microsoft environment. Unlike UiPath, we cannot really use external tools with Microsoft Power Automate. There should be a possibility to integrate it with external tools or systems.

    For how long have I used the solution?

    I had some experience with it two or three years ago, and I used it again about two months ago.

    What do I think about the stability of the solution?

    It is absolutely stable.

    What do I think about the scalability of the solution?

    We have not scaled it.

    How was the initial setup?

    It is straightforward. The deployment duration depends on the complexity. For our use case, it took a couple of weeks.

    What's my experience with pricing, setup cost, and licensing?

    It is free for us. It is embedded directly in the Office package.

    What other advice do I have?

    Our clients prefer using UiPath because it is easier to use and has more functionalities than some of the other solutions. It is also more economical. In the Tunisian and West African markets, UiPath is used more popular, and the customers prefer a solution that is implemented in their market.

    At the moment, Microsoft Power Automate is suitable for automating a few processes on each desktop. It is a small solution, but Microsoft has a clear roadmap for this solution, and it would be an interesting one in a few months or years.

    I would rate Microsoft Power Automate a five out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer1237389 - PeerSpot reviewer
    CEO at a tech consulting company with 11-50 employees
    Real User
    Saves time, improves efficiency, and is easy to use
    Pros and Cons
    • "For people who already use Office 365, Power Automate is very easy to integrate and use."
    • "Compared to other RPA solutions, there is a little bit of a feature gap."

    What is our primary use case?

    We use Power Automate to build applications for businesses uses such as workflow applications and process applications. We copy the data or get the data from other systems and use Power Automate to do some lightweight RPA tasks.

    The Power platform has several features and Power Automate has two features. One is Flow and the other is UI Flow. Flow is used for workflow automation and UI Flow is the RPA solution.

    How has it helped my organization?

    We simplified the business processes and improved the efficiency of business user operations. As an example, we used to manually copy data between systems or to other files, and by using the RPA part of this solution, it now automatically copies and manipulates the systems and the files.

    What is most valuable?

    It provides business workflow features and application features, but the most valuable component is the RPA.

    It is easy to set up and use.

    For people who already use Office 365, Power Automate is very easy to integrate and use.

    What needs improvement?

    In the future, I would like to see more focus on AI and third-party integration.

    Compared to other RPA solutions, there is a little bit of a feature gap.

    For how long have I used the solution?

    I have been using Microsoft Power Automate for one year. The name changed a couple of months ago from Power Apps and Flow and we were using it for several months before the name change.

    How are customer service and technical support?

    We have a direct connection to support.

    Which solution did I use previously and why did I switch?

    I have worked with UiPath as an RPA solution, which has more features than Microsoft Power Automate. As an RPA solution, UiPath has been a market leader for several years.

    How was the initial setup?

    It's a Microsoft Public Cloud solution and if you already have a subscription or have an account then it is very easy to use. You don't have to do any initial setup. If you don't have an account, it's still easy because you just have to purchase a subscription online.

    What about the implementation team?

    We implemented Power Automate using our in-house team. We did not use the help of a vendor or an integrator.

    What other advice do I have?

    Power Automate is a new solution from Microsoft. It provides business workflow features, application features, and RPA features. It's an all-in-one solution and if the customer already uses Microsoft Office 365 they can easily integrate it with Microsoft products.

    If you want to integrate it with other platforms, such as virtual solutions it's also a good choice.

    Overall, it is a good solution, but there is still a feature gap when compared to other RPA solutions.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Girish Kumar. - PeerSpot reviewer
    Consultant at Botmantra
    MSP
    Top 20
    Good for small to medium size organizations; integration needs improvement
    Pros and Cons
    • "Very reasonably priced."
    • "Looping can be a bit tricky."

    What is our primary use case?

    We carried out a successful POC on Power Automate Desktop. It was right after they launched and we were the first to demo it. We used it in a project for one of our clients. We used the desktop version but it's stored in Power Automate cloud. The solution is used for banking processes such as credit and debit transactions. We are partners with Microsoft and I'm the CTO.

    What is most valuable?

    We jumped onto this solution because it's very reasonably priced. The solution was for a medium size organization and they didn't want to spend a lot on such a product. It's a good solution for small to medium size organizations. 

    What needs improvement?

    Looping can be a bit tricky in Power Automate. In addition, the solution doesn't provide an option to view two to three conditions, you can only view one condition. It's not like that in UiPath. Deployment should be improved so that it integrates with WinAutomation. We can't write .NET code and we can't schedule the bot without using WinAutomation. If they could include that it would be helpful for our users. Right now we do the development in WinAutomation and later integrate with Power Automate.

    How are customer service and technical support?

    We had good technical support. 

    How was the initial setup?

    Installation is pretty straightforward. As mentioned, we were the first company so we had a call with Microsoft and worked with them. We're a start up so we had a maximum of six people using the solution. 

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Technical Team Lead at emids
    Real User
    Supports multiple automations running in parallel and captures video for troubleshooting
    Pros and Cons
    • "The most valuable feature is that you can run multiple automations at the same time, in parallel."
    • "The OCR functionality needs to be improved."

    What is our primary use case?

    We use this product for automation.

    How has it helped my organization?

    Using WinAutomation helps us to reduce our resource costs.

    What is most valuable?

    The most valuable feature is that you can run multiple automations at the same time, in parallel.

    It is possible to capture the video, which is better than saving only a snapshot or an error message.

    What needs improvement?

    It would be helpful to have features that are fine-tuned for Microsoft products because most of our clients are using products like SharePoint and OneDrive.

    The OCR functionality needs to be improved. We are not getting the same accuracy as other tools when reading things like PDFs.

    For how long have I used the solution?

    I have been working with WinAutomation for six months.

    What do I think about the scalability of the solution?

    One of the biggest features is scalability, as we can run multiple activities in parallel.

    Which solution did I use previously and why did I switch?

    We work with several RPA tools including UiPath, Blue Prism, Automation Anywhere, and we are also implementing Microsoft Power Automate.

    UiPath has a very good OCR that can read PDF files well. It is more accurate than WinAutomation.

    How was the initial setup?

    The initial setup is straightforward. It is easy to install, and it works in a plug-and-play fashion.

    What other advice do I have?

    My advice for anybody who is considering WinAutomation is that it is a very good tool. They definitely need to use it. 

    I would rate this solution an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1237389 - PeerSpot reviewer
    CEO at a tech consulting company with 11-50 employees
    Real User
    Easy to use, good for building workflows, and automates manual tasks
    Pros and Cons
    • "Power Automate has allowed us to simplify the business process and improve operational efficiency."
    • "There is an RPA feature gap between this solution and other more mature products."

    What is our primary use case?

    We use Power Automate to build applications for business users. Examples of this are workflow applications and business process applications. Sometimes, we need to copy data or get data from other systems and we try to use Power Automate to do some lightweight RPA work.

    How has it helped my organization?

    Power Automate has allowed us to simplify the business process and improve operational efficiency. For example, we used to manually copy data in Excel from one system to another. This solution automatically copies and manipulates the data between systems and files as we need it.

    What is most valuable?

    The most valuable features are the Flow and the UI Flow. Flow is used for workflow automation, and UI Flow is used as an RPA solution.

    This product is very easy to use.

    RPA has introduced a lot of new features include computer automation, AI, and third-party certified application integration. 

    What needs improvement?

    There is an RPA feature gap between this solution and other more mature products. UiPath is an example of another RPA solution that is more developed.

    For how long have I used the solution?

    We began using Microsoft Power Automate almost one year ago, although it was rebranded only about two months ago. It was formerly known as Flow and they have added RPA features to it.

    How are customer service and technical support?

    We contact Microsoft directly for support.

    Which solution did I use previously and why did I switch?

    We also have experience with UiPath. They have been in the lead for several years and are very experienced in RPA.

    How was the initial setup?

    This is a cloud-based solution and all you need is an account to use it. There is no initial setup. If you don't have an account or a subscription then you can just buy it online, which is easy to do.

    What about the implementation team?

    We have our own team, in-house.

    What other advice do I have?

    Power Automate is a new solution from Microsoft that provides business workflow features, application features, and RPA features. It is an all-in-one solution and if customers already use Microsoft Office 365 then they can directly and easily integrate it. Vertical integration is also a good choice because Power Automate makes it very simple to do.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2025
    Buyer's Guide
    Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.