President & CEO at a tech services company with 11-50 employees
Real User
Top 10
Beneficial integration ecosystems, high availability, and straightforward deployment
Pros and Cons
  • "The most valuable feature of Microsoft Power Automate is the ability to automate tedious tasks."
  • "Microsoft Power Automate could improve by offering recurring execution on the desktop."

What is our primary use case?

We are using Microsoft Power Automate for repetitive desktop automation.

The solution can be deployed in the cloud or on-premise.

How has it helped my organization?

The solution has helped us automate tasks that would have taken us time to complete.

What is most valuable?

The most valuable feature of Microsoft Power Automate is the ability to automate tedious tasks.

What needs improvement?

Microsoft Power Automate could improve by offering recurring execution on the desktop.

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For how long have I used the solution?

I have been using Microsoft Power Automate for approximately five years.

What do I think about the stability of the solution?

I rate the stability of Microsoft Power Automate a nine out of ten.

What do I think about the scalability of the solution?

We plan to increase our usage of the solution.

I rate the scalability of Microsoft Power Automate a nine out of ten

How are customer service and support?

I rate the support of Microsoft Power Automate a nine out of ten

Which solution did I use previously and why did I switch?

I have used another solution prior to using Microsoft Power Automate. We switched to Microsoft Power Automate because most of our customers use it.

How was the initial setup?

The initial setup of the solution is straightforward.

What was our ROI?

We have seen a return on investment using Microsoft Power Automate.

What other advice do I have?

I rate Microsoft Power Automate a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Manager at a tech services company with 201-500 employees
Real User
Good stability, easy to set up, and complete integration with Microsoft tools, but needs better integration with external tools
Pros and Cons
  • "Its complete integration with Microsoft tools and the inclusion of the CRM are the most valuable features. It is embedded directly in the Office package, so clients have direct access to it. It has a lot more functionality than other standalone solutions, such as UiPath or Blue Prism."
  • "It is mostly integrated with the Microsoft environment. Unlike UiPath, we cannot really use external tools with Microsoft Power Automate. There should be a possibility to integrate it with external tools or systems."

What is our primary use case?

We used it internally to automate certain workflows for our daily business and validate our commercial proposal. We used its latest version.

What is most valuable?

Its complete integration with Microsoft tools and the inclusion of the CRM are the most valuable features.

It is embedded directly in the Office package, so clients have direct access to it. It has a lot more functionality than other standalone solutions, such as UiPath or Blue Prism.

What needs improvement?

It is mostly integrated with the Microsoft environment. Unlike UiPath, we cannot really use external tools with Microsoft Power Automate. There should be a possibility to integrate it with external tools or systems.

For how long have I used the solution?

I had some experience with it two or three years ago, and I used it again about two months ago.

What do I think about the stability of the solution?

It is absolutely stable.

What do I think about the scalability of the solution?

We have not scaled it.

How was the initial setup?

It is straightforward. The deployment duration depends on the complexity. For our use case, it took a couple of weeks.

What's my experience with pricing, setup cost, and licensing?

It is free for us. It is embedded directly in the Office package.

What other advice do I have?

Our clients prefer using UiPath because it is easier to use and has more functionalities than some of the other solutions. It is also more economical. In the Tunisian and West African markets, UiPath is used more popular, and the customers prefer a solution that is implemented in their market.

At the moment, Microsoft Power Automate is suitable for automating a few processes on each desktop. It is a small solution, but Microsoft has a clear roadmap for this solution, and it would be an interesting one in a few months or years.

I would rate Microsoft Power Automate a five out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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Technical Team Lead at emids
Real User
Supports multiple automations running in parallel and captures video for troubleshooting
Pros and Cons
  • "The most valuable feature is that you can run multiple automations at the same time, in parallel."
  • "The OCR functionality needs to be improved."

What is our primary use case?

We use this product for automation.

How has it helped my organization?

Using WinAutomation helps us to reduce our resource costs.

What is most valuable?

The most valuable feature is that you can run multiple automations at the same time, in parallel.

It is possible to capture the video, which is better than saving only a snapshot or an error message.

What needs improvement?

It would be helpful to have features that are fine-tuned for Microsoft products because most of our clients are using products like SharePoint and OneDrive.

The OCR functionality needs to be improved. We are not getting the same accuracy as other tools when reading things like PDFs.

For how long have I used the solution?

I have been working with WinAutomation for six months.

What do I think about the scalability of the solution?

One of the biggest features is scalability, as we can run multiple activities in parallel.

Which solution did I use previously and why did I switch?

We work with several RPA tools including UiPath, Blue Prism, Automation Anywhere, and we are also implementing Microsoft Power Automate.

UiPath has a very good OCR that can read PDF files well. It is more accurate than WinAutomation.

How was the initial setup?

The initial setup is straightforward. It is easy to install, and it works in a plug-and-play fashion.

What other advice do I have?

My advice for anybody who is considering WinAutomation is that it is a very good tool. They definitely need to use it. 

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Girish Kumar. - PeerSpot reviewer
Consultant at Botmantra
MSP
Good for small to medium size organizations; integration needs improvement
Pros and Cons
  • "Very reasonably priced."
  • "Looping can be a bit tricky."

What is our primary use case?

We carried out a successful POC on Power Automate Desktop. It was right after they launched and we were the first to demo it. We used it in a project for one of our clients. We used the desktop version but it's stored in Power Automate cloud. The solution is used for banking processes such as credit and debit transactions. We are partners with Microsoft and I'm the CTO.

What is most valuable?

We jumped onto this solution because it's very reasonably priced. The solution was for a medium size organization and they didn't want to spend a lot on such a product. It's a good solution for small to medium size organizations. 

What needs improvement?

Looping can be a bit tricky in Power Automate. In addition, the solution doesn't provide an option to view two to three conditions, you can only view one condition. It's not like that in UiPath. Deployment should be improved so that it integrates with WinAutomation. We can't write .NET code and we can't schedule the bot without using WinAutomation. If they could include that it would be helpful for our users. Right now we do the development in WinAutomation and later integrate with Power Automate.

How are customer service and technical support?

We had good technical support. 

How was the initial setup?

Installation is pretty straightforward. As mentioned, we were the first company so we had a call with Microsoft and worked with them. We're a start up so we had a maximum of six people using the solution. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
CEO at a tech consulting company with 11-50 employees
Real User
Saves time, improves efficiency, and is easy to use
Pros and Cons
  • "For people who already use Office 365, Power Automate is very easy to integrate and use."
  • "Compared to other RPA solutions, there is a little bit of a feature gap."

What is our primary use case?

We use Power Automate to build applications for businesses uses such as workflow applications and process applications. We copy the data or get the data from other systems and use Power Automate to do some lightweight RPA tasks.

The Power platform has several features and Power Automate has two features. One is Flow and the other is UI Flow. Flow is used for workflow automation and UI Flow is the RPA solution.

How has it helped my organization?

We simplified the business processes and improved the efficiency of business user operations. As an example, we used to manually copy data between systems or to other files, and by using the RPA part of this solution, it now automatically copies and manipulates the systems and the files.

What is most valuable?

It provides business workflow features and application features, but the most valuable component is the RPA.

It is easy to set up and use.

For people who already use Office 365, Power Automate is very easy to integrate and use.

What needs improvement?

In the future, I would like to see more focus on AI and third-party integration.

Compared to other RPA solutions, there is a little bit of a feature gap.

For how long have I used the solution?

I have been using Microsoft Power Automate for one year. The name changed a couple of months ago from Power Apps and Flow and we were using it for several months before the name change.

How are customer service and technical support?

We have a direct connection to support.

Which solution did I use previously and why did I switch?

I have worked with UiPath as an RPA solution, which has more features than Microsoft Power Automate. As an RPA solution, UiPath has been a market leader for several years.

How was the initial setup?

It's a Microsoft Public Cloud solution and if you already have a subscription or have an account then it is very easy to use. You don't have to do any initial setup. If you don't have an account, it's still easy because you just have to purchase a subscription online.

What about the implementation team?

We implemented Power Automate using our in-house team. We did not use the help of a vendor or an integrator.

What other advice do I have?

Power Automate is a new solution from Microsoft. It provides business workflow features, application features, and RPA features. It's an all-in-one solution and if the customer already uses Microsoft Office 365 they can easily integrate it with Microsoft products.

If you want to integrate it with other platforms, such as virtual solutions it's also a good choice.

Overall, it is a good solution, but there is still a feature gap when compared to other RPA solutions.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
CEO at a tech consulting company with 11-50 employees
Real User
Easy to use, good for building workflows, and automates manual tasks
Pros and Cons
  • "Power Automate has allowed us to simplify the business process and improve operational efficiency."
  • "There is an RPA feature gap between this solution and other more mature products."

What is our primary use case?

We use Power Automate to build applications for business users. Examples of this are workflow applications and business process applications. Sometimes, we need to copy data or get data from other systems and we try to use Power Automate to do some lightweight RPA work.

How has it helped my organization?

Power Automate has allowed us to simplify the business process and improve operational efficiency. For example, we used to manually copy data in Excel from one system to another. This solution automatically copies and manipulates the data between systems and files as we need it.

What is most valuable?

The most valuable features are the Flow and the UI Flow. Flow is used for workflow automation, and UI Flow is used as an RPA solution.

This product is very easy to use.

RPA has introduced a lot of new features include computer automation, AI, and third-party certified application integration. 

What needs improvement?

There is an RPA feature gap between this solution and other more mature products. UiPath is an example of another RPA solution that is more developed.

For how long have I used the solution?

We began using Microsoft Power Automate almost one year ago, although it was rebranded only about two months ago. It was formerly known as Flow and they have added RPA features to it.

How are customer service and technical support?

We contact Microsoft directly for support.

Which solution did I use previously and why did I switch?

We also have experience with UiPath. They have been in the lead for several years and are very experienced in RPA.

How was the initial setup?

This is a cloud-based solution and all you need is an account to use it. There is no initial setup. If you don't have an account or a subscription then you can just buy it online, which is easy to do.

What about the implementation team?

We have our own team, in-house.

What other advice do I have?

Power Automate is a new solution from Microsoft that provides business workflow features, application features, and RPA features. It is an all-in-one solution and if customers already use Microsoft Office 365 then they can directly and easily integrate it. Vertical integration is also a good choice because Power Automate makes it very simple to do.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Chief Executive Officer at Rabbit and Tortoise Technology Solutions
Real User
Easy to set up and works well as a standalone solution, but scalability and support for Angular need to be improved
Pros and Cons
  • "The best feature is that it doesn't require any other connectivity."
  • "It should work better for Angular websites, as it has a lot of problems."

What is most valuable?

The best feature is that it doesn't require any other connectivity. As a standalone solution, it works well.

What needs improvement?

It should work better for Angular websites, as it has a lot of problems. It is not able to read the data from them as expected. In general, it should work better with modern websites.

Scalability needs to be improved so that it can support multiple bots.

There used to be a Process Watch feature, but it is now gone and should be put back.

For how long have I used the solution?

I have been using WinAutomation by Softomotive for six months.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

This is not a scalable product. The option is not there for adding multiple bots is not there. Because of this, we are moving to Power Automate. It is not advisable to have one bot that handles 10 missions.

How was the initial setup?

The initial setup is easy.

Which other solutions did I evaluate?

We are transiting to Microsoft Power Automate because of the scalability.

If WinAutomation had Process Watch capabilities then it would be better than Power Automate, but without it, this solution has become very weak.

What other advice do I have?

Due to the issues with scalability, I do not recommend this product.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Application Support Specialist at a tech company with 1-10 employees
Real User
Comprehensive solution but too complicated, especially for ordinary users
Pros and Cons
  • "The most valuable feature is how much you can do with this solution."
  • "Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow."

What is most valuable?

The most valuable feature is how much you can do with this solution.

What needs improvement?

Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow. In the next release, I would like InfoPath to be re-included.

How are customer service and support?

Tech support is hit and miss.

How was the initial setup?

The setup is complex - it's confusing for IT workers, let alone ordinary users.

What's my experience with pricing, setup cost, and licensing?

Power Automate is a separate license, so make sure that if you implement it, you have the appropriate license for all the users who will use it. 

What other advice do I have?

I would rate this solution as seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.