What is our primary use case?
It's an RPA (Robotic Process Automation), so it's a robot and we use it to automate a lot of financial reports.
How has it helped my organization?
This solution improved the reporting in our organization. The financial department was doing a lot of copy-pasting from different sources to create financial reports. Through ProcessRobot, we were able to automate all those copy-pasting and produce all those financial reports overnight. Our financial department was able to free up a lot of their time. They no longer need to invest their time in the work, particularly in creating the report. They can focus their time on analyzing the data more, rather than exerting more time in report creation.
What is most valuable?
This solution is easy to use. It was one of the easiest to use, plus the price-quality was the reason why we selected this. Its features for its price were the best fit for our company.
What needs improvement?
As for what could be improved in this solution: I tried to do some automation on Microsoft Dynamics AX and it was not successful. The integration with Dynamics AX was not really a success, but for the rest, I don't have problems with.
Some automation features on some programs did not work smoothly, so that's a negative feature. That might be solved now with the newer version because Microsoft took over Softomotive. I hope they have improved that feature and that it now works better with their own software.
I'm not really missing features I'd like to see on the next release because we only use it for a really small target area. We just use it for reporting. It's not like we're using it extensively on test automation and other similar processes, but I know we can do a lot more with this solution.
For how long have I used the solution?
We've been using this solution for three years now.
What do I think about the stability of the solution?
This solution is really stable.
What do I think about the scalability of the solution?
About the scalability of this solution, we're using the desktop version now, and I know that there's some other version. We can scale it up to use more robots, but we don't have a requirement for it currently.
How are customer service and support?
The technical support for this solution was really okay. Information on the website was documented well e.g. there were nice manuals. I didn't use their technical support, but the website where I could find all the technical documentation was really good. Because it was well-documented, it was self-explanatory and I could start from there.
Which solution did I use previously and why did I switch?
We used two different solutions, but we switched because they were too expensive for the purpose we wanted to use those solutions for.
How was the initial setup?
Setting up this solution was really straightforward. It just needed a little bit of clicking. It only took a few minutes to install as it's a really simple program. It's not complicated.
What about the implementation team?
Implementing this solution was self-explanatory. I did the implementation myself.
What was our ROI?
We saw a significant return on investment because we were able to save a lot of time from our financial and human resources staff, so this saves a lot of money and the return on investment on that 1,000 euros is quickly felt.
What's my experience with pricing, setup cost, and licensing?
We paid for one license for this solution. It was a lifetime license for this version (version 8), and we paid around 1,000 euros. At the moment, as long as we use this version, there is no additional cost, but when we upgrade to the new version, it will be a monthly subscription.
We bought the license from Softomotive, so we had one license and that license was restricted to version eight. When we upgrade to the newest version, we would need to buy that upgrade, because Microsoft has taken over Softomotive and they no longer sell licenses. They only sell monthly subscriptions.
We have to transfer our license to a Microsoft subscription, and though they will give a redemption, the cost will change, so this is also one of the reasons why we didn't change to the new version yet.
Which other solutions did I evaluate?
We evaluated other solutions: UiPath and Kofax.
What other advice do I have?
You're using an older version. Now, Microsoft has taken over this version and they're calling it Power Automate desktop. I think a lot of improvements have already been done to the newest version, so what I'm going to tell you about the old version will no longer be relevant. We need to upgrade to the new version then check if the problems we were having have been fixed in the new version. Overall, we are satisfied with what we use it for because I think it's quite okay for our use case.
The name ProcessRobot doesn't exist anymore. Softomotive has been taken over by Microsoft so this solution has been rebranded by Microsoft to Power Automate desktop.
It's a robot, so it's operating on a server on its own. There's no real user, but it's trying to replace users. There's only one developer who is creating the tasks on that system. We also don't require anyone for its maintenance.
At the moment, we're using this solution to create a report of 50, so we have 50 data scripts running each night. We're planning to extend its use with a couple of reports, but for now, there's no need to further use it for other tasks.
My advice to others looking into implementing ProcessRobot is to try it first because it's free now, so you can test it. You can test it for free on the Windows 11 version. It's delivered by Microsoft for free. Go ahead and test it. The solution is nice and fast.
I would give this solution a rating of eight or nine. Let's say nine out of ten. I couldn't find any pictures for my use case. I think this was the best choice we could make, and ten is too perfect for rating a solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.