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reviewer1806123 - PeerSpot reviewer
Senior. Engg. Manager at a construction company with 501-1,000 employees
Real User
Apr 15, 2022
Useful connectors, stable, and initial setup simple
Pros and Cons
  • "The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier."
  • "We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time."
  • "I rate the technical support from Microsoft Power Automate a four out of five."
  • "I rate the technical support from Microsoft Power Automate a four out of five."

What is our primary use case?

We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time.

What is most valuable?

The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier.

For how long have I used the solution?

I have been using Microsoft Power Automate for one year.

What do I think about the stability of the solution?

Microsoft Power Automate is stable.

Buyer's Guide
Microsoft Power Automate
March 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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What do I think about the scalability of the solution?

We have five people in my organization using Microsoft Power Automate.

How are customer service and support?

I rate the technical support from Microsoft Power Automate a four out of five.

How was the initial setup?

I rate the initial setup from Microsoft Power Automate a five out of five. The process took us approximately one day.

What was our ROI?

I rate the return on investment from Microsoft Power Automate a four out of five.

What's my experience with pricing, setup cost, and licensing?

With our Microsoft Office 365 license, we are able to use Microsoft Power Automate.

What other advice do I have?

I rate Microsoft Power Automate an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1783917 - PeerSpot reviewer
Solutions Expert at a computer software company with 10,001+ employees
Reseller
Feb 19, 2022
Very easy to set up and configure, but the OCR part is missing
Pros and Cons
  • "It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products."
  • "Power Automate is doing really well."
  • "The OCR part or scanning of documents is missing."
  • "The OCR part or scanning of documents is missing."

What is our primary use case?

The use cases include Power Apps and Power Automate. We have had use cases for scheduling meetings. We have also used it for HR onboarding solutions where document verification was done by using Power Apps and Power Automate.

I have sold both cloud-based and on-premises solutions.

What is most valuable?

It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products.

What needs improvement?

The OCR part or scanning of documents is missing.

For how long have I used the solution?

I have been selling it for the past one and a half years.

What do I think about the stability of the solution?

It is stable.

How are customer service and support?

I am definitely satisfied with their support.

How was the initial setup?

Its initial setup is straightforward. It is very easy to set up.

The number of people required depends on the size of the project. It depends on how big a project is and what is the use case. It could be just a two-member team, and it could also be a ten-member team. It depends on the number of use cases that have to be automated.

What's my experience with pricing, setup cost, and licensing?

Its licensing is flexible.

What other advice do I have?

Power Automate is doing really well. It is a good solution. I would recommend it, but it also depends on a client's requirement.

I would rate it a seven out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Power Automate
March 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,444 professionals have used our research since 2012.
reviewer1751907 - PeerSpot reviewer
Application Support Specialist at a tech company with 1-10 employees
Real User
Jan 5, 2022
Comprehensive solution but too complicated, especially for ordinary users
Pros and Cons
  • "The most valuable feature is how much you can do with this solution."
  • "The most valuable feature is how much you can do with this solution."
  • "Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow."
  • "Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow."

What is most valuable?

The most valuable feature is how much you can do with this solution.

What needs improvement?

Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow. In the next release, I would like InfoPath to be re-included.

How are customer service and support?

Tech support is hit and miss.

How was the initial setup?

The setup is complex - it's confusing for IT workers, let alone ordinary users.

What's my experience with pricing, setup cost, and licensing?

Power Automate is a separate license, so make sure that if you implement it, you have the appropriate license for all the users who will use it. 

What other advice do I have?

I would rate this solution as seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Associate Partner at Inodev
Real User
Apr 28, 2021
An intuitive and easy-to-use solution
Pros and Cons
  • "Microsoft Power Automate is very easy to use."
  • "Microsoft Power Automate is very easy to use, very complete with a lot of activities available, intuitive, and it seems very stable."

    What is our primary use case?

    I'm using it for internal purposes at the moment. We are a consulting company and we are exploring goals with the option of implementing automation for our clients.

    Currently, I am assessing Microsoft Power Automate, comparing it with UiPath to see if it's good enough for our clients and for our purpose.

    We plan to use this solution for getting information from one application to another, for producing sheets and text files for Power BI, and also for integration and displaying dashboards and business intelligence for the business. It will also be used for invoicing and notifications — mainly business processes in general.

    What is most valuable?

    Microsoft Power Automate is very easy to use. It's very complete with a lot of activities available. It's intuitive and it seems very stable. 

    For how long have I used the solution?

    I was using this solution when it was called Microsoft Flow. Currently, I've been evaluating it for the last two weeks. 

    What do I think about the stability of the solution?

    This solution is very stable. 

    What do I think about the scalability of the solution?

    I can't comment on the scalability yet as I haven't tried to scale it yet. Still, I know it will be scalable because it's in the DNA of the project. 

    How are customer service and technical support?

    I haven't had to contact technical support as of yet. 

    How was the initial setup?

    The initial setup was very straightforward. It only took five to ten minutes to get it up and running. 

    What about the implementation team?

    I installed this solution by myself. 

    What's my experience with pricing, setup cost, and licensing?

    Microsoft Power Automate is expensive. The full license is quite expensive. 

    What other advice do I have?

    I would absolutely recommend this solution to others. At this point in time, I would give it a rating of eight out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Business Application Group Manager at OBASE
    Real User
    Apr 22, 2021
    Scalable and useful for triggering custom web services and routines, but the infrastructure part must be open for customers
    Pros and Cons
    • "It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics."
    • "It is a very useful solution; you don't need to create an infrastructure in your environment just for triggers or executions, and with Power Automate we can call or trigger custom web services and routines while also using the flow for gathering data from Microsoft Dynamics."
    • "Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers."
    • "Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers."

    What is our primary use case?

    We are using it to trigger web service calls and gather data. There are some companies in Turkey and Sweden that are using Power Automate.

    What is most valuable?

    It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. 

    With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics.

    What needs improvement?

    Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers.

    For how long have I used the solution?

    We have been using this solution for two years.

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and technical support?

    Technical support depends on the type of partner agreement. We have a premium agreement with Microsoft, so there is no problem with support operations. For support for any Microsoft product, such as Dynamics, Azure, or Power Automate, we can easily talk to their support.

    How was the initial setup?

    It is very easy to install. It took just one day.

    What other advice do I have?

    I would rate Microsoft Power Automate a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    reviewer1552464 - PeerSpot reviewer
    Student at a educational organization with 5,001-10,000 employees
    Real User
    Apr 14, 2021
    Good templates with zero implementation required but there are stability issues
    Pros and Cons
    • "The templates on offer are very good."
    • "Although the solution is still new to me, from what I have experienced, I would recommend the solution to other organizations."
    • "I've had some issues with the stability."
    • "The stability is not very reliable."

    What is our primary use case?

    The primary use of the product is for automating business processes.

    What is most valuable?

    The templates on offer are very good. It's quite helpful to have them.

    The initial setup is fast as there really isn't anything to implement if you use the cloud.

    Overall, it's been a positive user experience.

    What needs improvement?

    I've had some issues with the stability.

    For how long have I used the solution?

    I've only been using the solution for a few weeks. I don't have a lot of experience with the solution just yet. It's still quite new to me.

    What do I think about the stability of the solution?

    The stability is not very reliable. I've had some issues. 

    What do I think about the scalability of the solution?

    I can't speak to the scalability of the product. I haven't used it for that long just yet and have not attempted to scale it. Therefore I can't really speak very well to its potential capabilities. 

    How are customer service and technical support?

    I've never been in touch with technical support. I cannot speak to how responsive or knowledgeable they are as I have not had an opportunity to communicate directly with them just yet.

    Which solution did I use previously and why did I switch?

    I did previously use another solution. I've used UiPath in the past.

    How was the initial setup?

    Only the desktop version has an installation process. You do not need to install anything if you use the cloud version. It's quite straightforward. 

    What other advice do I have?

    I'm a student and an end-user. I don't have a business relationship with Microsoft.

    I'm writing my thesis about RPA, but I don't have much developing experience.

    I'm using the latest version of the solution. I am unsure of the exact version number.

    I'm using the trial version of the product.

    I have not decided if I will keep using the solution going forward. 

    Although the solution is still new to me, from what I have experienced, I would recommend the solution to other organizations.

    I would rate it at a seven on a scale from one to ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
    Real User
    Apr 2, 2021
    Good learning and simple automation; OCR integrator should be improved
    Pros and Cons
    • "I find WinAutomation's linear approach to the code and function calling valuable."
    • "I find WinAutomation's linear approach to the code and function calling valuable, and I also appreciate the effort they put toward the experience for the user, as learning is good and automation is very simple."
    • "WinAutomation is scalable to a certain extent. I would rate it seven for the scalability, which could be better. Softomotive is better scalable than WinAutomation in this regard."
    • "WinAutomation is scalable to a certain extent. I would rate it seven for the scalability, which could be better."

    What is our primary use case?

    Our primary use case for WinAutomation is financial. This solution can be used for desktop or front office automation; even the back office operations automations this solution can provide are good.

    What is most valuable?

    I find WinAutomation's linear approach to the code and function calling valuable. I also appreciate the effort they put toward the experience for the user; learning is good and automation is very simple.

    What needs improvement?

    WinAutomation's OCR integrator should be improved. 

    For how long have I used the solution?

    I have been using this solution for four years.

    What do I think about the stability of the solution?

    We haven't had are issues with stability.

    What do I think about the scalability of the solution?

    WinAutomation is scalable to a certain extent. I would rate it seven for the scalability, which could be better. Softomotive is better scalable than WinAutomation in this regard.

    How are customer service and technical support?

    I've found that they have a limited support team. Issues take longer to be resolved and there usually have to be a couple of followups with their tech support.

    Which solution did I use previously and why did I switch?

    Before switching to WinAutomation, we used other products, including WorkFusion and Jacada. Some were better and some worse than WinAutomation for us. However, WinAutomation's license is cheaper, which is why we ultimately switched. Also, WinAutomation is easier to understand.

    How was the initial setup?

    The initial setup was very straightforward.

    What about the implementation team?

    I implemented WinAutomation myself.

    What's my experience with pricing, setup cost, and licensing?

    As far as pricing goes, WinAutomation's earlier model was good. They were cheap. However, they changed the model. It's per work station now, which is okay.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1522959 - PeerSpot reviewer
    Architect at a tech services company with 201-500 employees
    Real User
    Mar 12, 2021
    Good support, easy setup, scalable, and useful for automating our business processes
    Pros and Cons
    • "Currently, we are mostly using the desktop part of it for data. We are basically extracting the data and then putting it in."
    • "We use it for automating our business processes, sending reminders and these sorts of things, and every Excel update also happens through Power Automate."
    • "When comparing with Automation Anywhere, there are a couple of things that this product doesn't have. One of the major things is the key management system. It would be great if they improve this. Its documentation can also be improved."
    • "It is not yet stable. It is a new solution, and it is not completely stable."

    What is our primary use case?

    We use it for automating our business processes. We are using it for sending reminders and these sorts of things. Every Excel update also happens through Power Automate.

    It is still under the review stage. We are not using it in production. Currently, we are waiting until the product is completely stabilized. We are expecting it to happen by September 2021. We are using its latest version. It can be deployed on the cloud and on-premises.

    What is most valuable?

    Currently, we are mostly using the desktop part of it for data. We are basically extracting the data and then putting it in.

    What needs improvement?

    When comparing with Automation Anywhere, there are a couple of things that this product doesn't have. One of the major things is the key management system. It would be great if they improve this. Its documentation can also be improved.

    For how long have I used the solution?

    I have been using this solution for two years.

    What do I think about the stability of the solution?

    It is not yet stable. It is a new solution, and it is not completely stable. Microsoft is still doing some work on it.

    What do I think about the scalability of the solution?

    It is scalable. We have 30 to 40 users of this solution.

    How are customer service and technical support?

    Their technical support is good.

    Which solution did I use previously and why did I switch?

    We are using Automation Anywhere. Power Automate is integrated with Office 365, so we wanted to see if this can be utilized or not.

    How was the initial setup?

    It was straightforward. It didn't take more than 20 minutes.

    What about the implementation team?

    I did it myself.

    What's my experience with pricing, setup cost, and licensing?

    Currently, we are using the free license for testing. After everything is done, we'll buy the license.

    What other advice do I have?

    I would definitely recommend this solution. I would rate Microsoft Power Automate an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2026
    Buyer's Guide
    Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.