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IT Team Lead at Kantar
Real User
Sep 13, 2020
An RPA specifically for Microsoft applications, but very limited in process complexity and integrations
Pros and Cons
  • "The most valuable feature is that it is very easy to use."
  • "If people have a Microsoft Enterprise license, they could actually use the Power Automate tool to make their processes much more lean and efficient."
  • "The tasks that can be automated are limited to Microsoft applications only."
  • "Any task that is automated needs to be very simple. This tool does not seem to handle complicated tasks very well."
  • "Any task that is automated needs to be very simple. This tool does not seem to handle complicated tasks very well."

What is our primary use case?

The reason why we are using this product is that we like to use it where we have automation projects specifically for Microsoft products. We can automate to improve productivity and for those applications and simple tasks, it is easy to use.  

For example, suppose I get my email with Outlook. There are certain times I will get specific Excel files from a pre-determined output which I have to always place into a particular SharePoint folder. From there, some other automation gets triggered and the file is processed in a certain way. Those are the sort of things we can automate with Power Automate. It is very good at working with those simple Microsoft-product-related processes.  

We use it wherever we have workflow processes in which Microsoft products are interacting. Before using this solution, people would get those emails and the recipient had to download the file and then manually put it into SharePoint. Now, as soon as it comes into the inbox, Power Automate gets triggered and it automatically copies the file to the correct SharePoint. There is no reason that a repetitive task of this sort needs to be done manually.  

How has it helped my organization?

It offers a different option than using UiPath which is much more complicated and more expensive for simple tasks that Power Automate can do more easily.  

What is most valuable?

It is very hard to say what the most valuable features are in Power Automate because we are still exploring the product and utility. I like the simplicity of how we can create those automated activities quickly. For now, the most valuable feature is that it is very easy to use.  

What needs improvement?

There is definitely a lot of enhancement that Microsoft can incorporate into Power Automate. For example, we have quite a lot of .NET applications that we created. These are custom applications that we created using something like VB.NET or C#.NET. These are obviously applications that are not published by Microsoft. I would like it if Microsoft could enhance the capabilities of Power Automate to allow users to connect to other tools and applications in some way. That will help us create better processes without making them more complicated or having to use another automation tool. Right now, we have to use UiPath to help us make processes such as the one described. I have not seen any way that Power Automate can do that type of integration. So if we could get better integration with non-Microsoft solutions as a feature for Power Automate, that will be very useful.  

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For how long have I used the solution?

We have been using Microsoft Power Automate (formerly Flows) for the last three months.  

What do I think about the stability of the solution?

We have not created anything complex, so we have not faced any issues in the form of glitches or any bugs to this point. When we start doing more sophisticated workflows, that may end up being a different story.  

What do I think about the scalability of the solution?

I have not really had much of an opportunity to test the scalability of the solution yet. If we find a particular workflow that requires a change or something, it is easy to drop that version and recreate something new from scratch. It does not take much time. Scaling the number of processes up or down at this point does not seem to be an issue.  

The number of users in our company right now remains pretty small. I think there are only around 15 to 20 of us are actually exploring the capabilities. Eventually, that group should be much larger.  

How are customer service and support?

We have not had any reason to work with the technical support team at this point. One of my colleagues did drop them a note asking if there is a way we can use Power Automate to connect to any of the custom tools that we created. I do not believe that we have got an answer to that question yet, so it is taking some time.  

How was the initial setup?

The initial setup was quite good and went smoothly. It was not complex at all. It is good that it was relatively easy because we understood that it would mostly be used for easy processes to do some small tasks. We went that way and are using the tool only for working with simple automation processes. We did spend some time trying to automate more complex processes, but as the processes became more complex the tool became more complex to use. It is much easier to use it to do non-complex things. The setup for the processes themselves is fairly easy to do.   

What's my experience with pricing, setup cost, and licensing?

This solution can save money when used for simple tasks specifically using only Microsoft products.  

Which other solutions did I evaluate?

We are currently working on evaluations of various products. The thing is, we have just started to embark on our journey into RPA (Robotic Process Automation) and we have brought in UiPath to act in that capacity. We are very much, at a nascent stage of the discovery of what we can do and what the product is capable of. We are identifying processes that can be automated and we are planning to work mostly with UiPath on those solutions. We have already engaged in a contract with UiPath for use of their product at this point in time.  

Most of our work is going towards UiPath currently but we also have this Microsoft Enterprise licensing. There seems to be no reason we should not use that as well if there are ways it can provide an advantage. We are also exploring if the enhancements we would need to tie in other applications and processes to Power Automate are something that we could do internally. At this time we are working with a combination of solutions that falls somewhere between our existing processes and new capabilities with automation tools.  

What other advice do I have?

I have a few comments and advice for people considering the addition of RPA in their workflows. I would suggest that they do as much streamlining of their processes as possible. If they can get smaller things up and running by creating the process with a simple tool it may help their efficiency as well as their bottom line. When you go for big tools like UiPath and all the other robust RPA solutions, the cost of creating those smaller processes will be higher than they need to be. If people have a Microsoft Enterprise license, they could actually use the Power Automate tool to make their processes much more lean and efficient. Doing the same thing by employing any of the RPA-related solutions and tools might be a lot more effort.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Power Automate, overall as a product as a six-of-ten at this point. It has got a lot of room for improvement.  

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Sr. Software Engineer at Globant
Real User
Jul 31, 2020
Easy to set up with great templates and reasonable pricing
Pros and Cons
  • "In just in one click, we can see any documentation, etc., that we need. It makes it very easy to navigate."
  • "The solution is also excellent for businesses due to the fact that it's totally based on the cloud."
  • "All the services on the Microsoft platform are great. If we want to try something like with SharePoint or Azure or the 365 CRM, then we can't with the everyday community edition of the Microsoft Power Automate. It would be a good thing if there was some sort of trial period. Let's say you have 14 days. That way, can log into the loading screen with Power Automate, and get to utilize services like SharePoint, OneDrive, 365 CRM or etc. to see if they like them. It would be a good way for Microsoft to cross-sell or up-sell."
  • "Otherwise, it's expensive to buy all these extra applications, without knowing if or how you could use them or integrate them into your work."

What is most valuable?

I really like the Excel operations and the templates that the solution has available. If you're looking for 10 items, chances are there are templates already for six to eight of them. We just have to download or integrate that template and our work has been done for us, in a sense. 

It's really user friendly. One of the coolest features that I've found is when we are writing some functions or some custom line of code, there is specific virtualization that we are working with that we are utilizing for recording. 

In just in one click, we can see any documentation, etc., that we need. It makes it very easy to navigate. 

What needs improvement?

I'm still new to Microsoft. I don't know if there are features or aspects of the solution which are lacking. I need more time to work with it to really decide if there's anything I'd like to have on the solution that's not already there.

All the services on the Microsoft platform are great. If we want to try something like with SharePoint or Azure or the 365 CRM, then we can't with the everyday community edition of the Microsoft Power Automate. It would be a good thing if there was some sort of trial period. Let's say you have 14 days. That way, can log into the loading screen with Power Automate, and get to utilize services like SharePoint, OneDrive, 365 CRM or etc. to see if they like them. It would be a good way for Microsoft to cross-sell or up-sell.

Otherwise, it's expensive, to buy all these extra applications, without knowing if or how you could use them or integrate them into your work.

One thing that I would really like to recommend is that they should get an actual learning environment or LMS where we can go and find all the different tools, how to utilize the different tools of Power Automate, and documentation or tutorials in video form on how we can create our own custom templates. 

Right now, what we have to do is we have to navigate to a different platform, for example, YouTube, and search on YouTube to see whether there are different kinds of techie guys that have updated their information about the Microsoft Power Automate. Microsoft Power Automate needs its own in-house LMS, where we can get the entire knowledge of the product from beginning to end. 

For how long have I used the solution?

I've only been using the solution for two or three weeks.

What do I think about the stability of the solution?

I have not tried any kind of real-world problems so I can't say too much about the solution's stability. 

What do I think about the scalability of the solution?

I haven't used the solution long enough to really test the scalability. I'm not sure how scalable it is.

How was the initial setup?

The initial setup is very straightforward. Even a person who has one or two years of coding skills can install the solution quite easily. It's pretty simple. You don't have to be a Microsoft expert. I, for example, would be able to handle it, and I am very new to Microsoft.

What other advice do I have?

I'm using the latest version of the solution. I tried to follow some YouTube tutorials from different people who are actually doing some good work with Microsoft Power Automate, however, they're using different versions as compared to the latest version that I'm using. The layout and the modules and everything is different as compared to the previous versions.

I use the cloud deployment model because it has some free storage or free allocation with the subscription.

I would definitely recommend the solution. Even small businesses would benefit from the solution. Any company would be able to integrate it. There are a lot of tasks you could handle with the solution. It's great for handling customer inquiries, for example, if you had a business with inquiry forms on sales sites.

It also offers one of the cheapest rates as compared to other automation tools. Other automation tools charge a huge amount for license fees. Microsoft Power Automate offers decent fees for the automation tools they offer. 

The solution is also excellent for businesses due to the fact that it's totally based on the cloud. You can use it in anywhere and you can execute your flows from your mobile. 

I'd rate the solution eight out of ten. If they offered some better tutorials, I'd rate them higher. No one wants to go and read through dozens or hundreds of web pages. The tutorials need to be interactive or video so that it's easy and engaging. If Microsoft was able to offer that, they'd be close to perfect.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Power Automate
May 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
894,807 professionals have used our research since 2012.
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Process and Performance Improvement Consultant at a consultancy with self employed
Real User
Jun 30, 2020
Process automation that is easy to use and the pricing is flexible
Pros and Cons
  • "The most valuable features of this solution are the cost and ease of use, it's very simple."
  • "The most valuable features of this solution are the cost and ease of use, it's very simple, and they have many, easy-to-use features."
  • "They need to come up with a little more on AI and precision discovery path to be able to record the processes."
  • "They need to come up with a little more on AI and precision discovery path to be able to record the processes."

What is our primary use case?

The primary use case of this solution is for process automation.

How has it helped my organization?

With regards to the process on the server-side, you are giving the client the opportunity to run from a very small deployment and to take it from one office location to another, and globally.

What is most valuable?

The most valuable features of this solution are the cost and ease of use, it's very simple.

They have many, easy-to-use features.

What needs improvement?

When this solution is sold to the clients there is no automated process in place as many other RPA products have. I have to fully understand the product so that I can go over the processes with the client and all staff they may have. 

It would be good to record all of the processes and automate them.

The Kryon product has that option, where when you are doing something automatically it can record it on an AI interface. If they could have that feature included, it would benefit the client.

They need to come up with a little more on AI and precision discovery path to be able to record the processes.

For how long have I used the solution?

I have been working with this solution for nine months.

What do I think about the scalability of the solution?

This solution is scalable. It allows you to expand not only from one geography, but across as well.

How are customer service and technical support?

I have not contacted technical support. I am not a part of the technical support, but an advisor. I have been asked to go in for implementation analyzing.

How was the initial setup?

The deployment depends on the requirements of the client. For most of our clients, I recommend it in two processes.

A smaller process with approximately 50 users using it would take one and a half months to develop, depending on availability and time.

What's my experience with pricing, setup cost, and licensing?

There is flexibility in pricing.

Which other solutions did I evaluate?

I studied five to eight different tools and narrowed it down to the two or three tools that I felt would suit our client's needs.

Some of the other products that were included in my narrowed down studies were Kofax, Automation Anywhere, and UiPath.

There is a very different approach when it comes to Kofax, and I wouldn't recommend UiPath because there is a lot of coding in terms of implementation. UiPath was one of the first ones to have the market and has now lost market share because there are too many available that are smaller, such as Kryon and Kofax.

One other solution that I am studying is NICE. I am trying to get a better understanding of it as an option for my clients.

What other advice do I have?

I am a consultant who advises his clients about the solutions that are best for them. I make recommendations based on their requirements.

Clients have two options, one is the desktop solution and the other is an enterprise version.

For smaller clients what I recommend is to start with the desktop version. I ask them to try it out and if they think that it works in their organization and it's helping, they will get better ROI after proving it to them in the trial POC that I conduct. I have them try it out for six months to a year and then suggest they move to the enterprise version.

My philosophy is value addition. I have seen that with most of the products that we have purchased, we may use only 40% to 50% of the features. I want to change that and cause a disruption in the consulting industry. What I want to do is recommend products to my clients where I see value addition and minimum utilization of features and functionality of the product to 80%.

It's a very different approach and very difficult for clients to understand at first. I am using the years of experience that I have and doing what is in the best interest of the client.

My advice would be not to go directly to process robot. Instead, try the desktop version with smaller processes, small implementation, and get comfortable with it first. 

Start off small then go big. Going big is a huge investment if you are not sure.

Do it one step at a time. Get a few processes, try it out, develop the methodology of implementation, and make it a small mini project or a work in progress then decide. If you are in a hurry and you take a big bang approach without doing it systematically, however good the product is, it could be disastrous.

At the end of the day, this is going to cost you, not only in terms of dollars but in terms of time invested. You will be running with your production environment and existing systems, and there is going to be a lot of effort required to do this, so you have to be convinced that this works for you. Do a POC from three different vendors.

In terms of cost, ease of use, and comfort, I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AsfandyarKhan - PeerSpot reviewer
Process Automation Engineer at Automation Catalyst
Consultant
Apr 25, 2023
Easy to set up, but its AI features for data and process mining need improvement
Pros and Cons
  • "It works best to build cloud flows."
  • "It is challenging to scale the solution across multiple branches."

What is our primary use case?

We use the solution for integrating Microsoft Team and SharePoint. Also, we use it to manage document libraries and automation processes.

What is most valuable?

The solution's most valuable feature is cloud flows.

What needs improvement?

They should improve the solution's features for data and process mining. It is easy to run small automated tasks but difficult to build large complex flows. Also, it is challenging to scale it horizontally across multiple branches.

For how long have I used the solution?

We have been using the solution for a year.

What do I think about the stability of the solution?

I rate the solution's stability as a seven. Its error-handling feature needs improvement.

What do I think about the scalability of the solution?

We have three developers and ten end users of the solution. It is a scalable solution, and I rate its scalability as a six. But it could be better for large and complex cloud flows.

How are customer service and support?

We often take help from online forums to fix errors instead of the solution's support documents.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We use our in-house software as well.

How was the initial setup?

The solution's initial setup process is straightforward and takes a day to complete. I rate the process as a nine.

Which other solutions did I evaluate?

We evaluated UiPath. It has better functionality and scalability. But, Power Automate is more accessible as our systems are integrated with Microsoft ecosystem.

What other advice do I have?

I advise others to take some YouTube courses on how to build solutions for desktop and cloud flows.

I rate Microsoft Power Automate seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1268505 - PeerSpot reviewer
Digital and E-Business Analyst at a construction company with 5,001-10,000 employees
Real User
Apr 19, 2023
Stable solution and easy to setup
Pros and Cons
  • "It is a stable solution."
  • "Sometimes it can be difficult to share flows for multiple users to edit."

What is most valuable?

I really like the built-in integrations with other applications like Teams. The product is also straightforward and easy to use.

What needs improvement?

Sometimes it can be difficult to share flows for multiple users to edit. So, it is a potential area of improvement.

For additional features, it would be helpful to have a more collaborative building of flows.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

It is a stable solution.

How are customer service and support?

I never needed customer support for this product. It is easy to use.

How was the initial setup?

The initial setup is easy.

What other advice do I have?

Overall, Microsoft Power Automate is an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manjula Mahesh - PeerSpot reviewer
Head of Learning and Development at Acronotics
Real User
Mar 18, 2023
Cross-platform, stable, and scalable
Pros and Cons
  • "The solution helps automate manual tasks and interacts with multiple applications."
  • "The initial setup is complex and has room for improvement."

What is our primary use case?

We use the solution to reduce costs by automating repeat processes.

How has it helped my organization?

The solution helps automate manual tasks and interacts with multiple applications.

What is most valuable?

Automation is the most valuable feature. We can do so if we want to automate the gateway process, such as tracking data from SharePoint, Outlook, or Excel.

What needs improvement?

The initial setup is complex and has room for improvement.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The initial setup is complex. I give the initial setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

When accompanying customers, we discuss the license requirements. Based on these requirements, we suggest whether a per-user plan or multiple platforms per-user plan would be best.

What other advice do I have?

I give the solution a nine out of ten.

The solution is easy to maintain.

Microsoft Power Automate is a cross-platform solution and I recommend it to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1806123 - PeerSpot reviewer
Senior. Engg. Manager at a construction company with 501-1,000 employees
Real User
Apr 15, 2022
Useful connectors, stable, and initial setup simple
Pros and Cons
  • "The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier."
  • "We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time."
  • "I rate the technical support from Microsoft Power Automate a four out of five."
  • "I rate the technical support from Microsoft Power Automate a four out of five."

What is our primary use case?

We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time.

What is most valuable?

The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier.

For how long have I used the solution?

I have been using Microsoft Power Automate for one year.

What do I think about the stability of the solution?

Microsoft Power Automate is stable.

What do I think about the scalability of the solution?

We have five people in my organization using Microsoft Power Automate.

How are customer service and support?

I rate the technical support from Microsoft Power Automate a four out of five.

How was the initial setup?

I rate the initial setup from Microsoft Power Automate a five out of five. The process took us approximately one day.

What was our ROI?

I rate the return on investment from Microsoft Power Automate a four out of five.

What's my experience with pricing, setup cost, and licensing?

With our Microsoft Office 365 license, we are able to use Microsoft Power Automate.

What other advice do I have?

I rate Microsoft Power Automate an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1783917 - PeerSpot reviewer
Solutions Expert at a computer software company with 10,001+ employees
Reseller
Feb 19, 2022
Very easy to set up and configure, but the OCR part is missing
Pros and Cons
  • "It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products."
  • "Power Automate is doing really well."
  • "The OCR part or scanning of documents is missing."
  • "The OCR part or scanning of documents is missing."

What is our primary use case?

The use cases include Power Apps and Power Automate. We have had use cases for scheduling meetings. We have also used it for HR onboarding solutions where document verification was done by using Power Apps and Power Automate.

I have sold both cloud-based and on-premises solutions.

What is most valuable?

It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products.

What needs improvement?

The OCR part or scanning of documents is missing.

For how long have I used the solution?

I have been selling it for the past one and a half years.

What do I think about the stability of the solution?

It is stable.

How are customer service and support?

I am definitely satisfied with their support.

How was the initial setup?

Its initial setup is straightforward. It is very easy to set up.

The number of people required depends on the size of the project. It depends on how big a project is and what is the use case. It could be just a two-member team, and it could also be a ten-member team. It depends on the number of use cases that have to be automated.

What's my experience with pricing, setup cost, and licensing?

Its licensing is flexible.

What other advice do I have?

Power Automate is doing really well. It is a good solution. I would recommend it, but it also depends on a client's requirement.

I would rate it a seven out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.