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Bao Yi Chai - PeerSpot reviewer
Manager at Sarawak Energy Berhad
Real User
Top 5Leaderboard
Integrates effectively within the ecosystem and has good scalability
Pros and Cons
  • "The platform is well-integrated with all Microsoft products."
  • "They could maintain the consistency of features and UI while updating the product."

What is our primary use case?

We use Microsoft 365 Business for features like Teams, SharePoint, etc.

What is most valuable?

The platform is well-integrated with all Microsoft products.

What needs improvement?

They could maintain the consistency of features and UI while updating the product. It is fine to release frequent updates, but there shouldn’t be drastic changes in operations.

For how long have I used the solution?

We have been using Microsoft 365 Business for two years.

Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. It has room for improvement.

What do I think about the scalability of the solution?

It is a scalable platform.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

They offer corporate subscriptions for the platform. We have to renew it yearly.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten. I recommend it to other companies as it integrates effectively within the ecosystem. We can conveniently share the data across teams.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mark Ngeno - PeerSpot reviewer
IT Security Manager at LIVING GOODS
Real User
Top 5Leaderboard
Central system to manage documents with good stability
Pros and Cons
  • "The initial setup process is easy and fully web-based."
  • "The platform's security aspect needs improvement. They should include an inbuilt security feature."

What is our primary use case?

Microsoft 365 Business works as a productivity tool. We use it for communication, emails, and scheduling meetings. It is mainly used for call collaboration and document management via SharePoint. It is a central system to manage documents.

What is most valuable?

The software's most valuable feature is integrating different Microsoft products, including email, Teams, Calendar, and the newly launched Copilot.

What needs improvement?

The platform's security aspect needs improvement. They should include an inbuilt security feature.

For how long have I used the solution?

We have been using Microsoft 365 Business for almost a year. At present, we are using the latest version.

What do I think about the stability of the solution?

The product is stable. We haven't encountered any system downtime.

What do I think about the scalability of the solution?

We have 200 Microsoft 365 Business users in our organization. It is easy to scale up to 150 users. We don't need to worry about infrastructure and resources. It is all handled by the cloud.

How was the initial setup?

The initial setup process is easy and fully web-based. We have to log in, create an account, and consume the services. They have technical documentation in case of any difficulties. We can refer to the manual to manage the product.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
June 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Assistant consultant at Vvolve management consultants
Real User
Top 5
Stable solution and offers ability to slice and dice data for focused analysis
Pros and Cons
  • "The setup is straightforward."
  • "I would like to see more integration options."

What is our primary use case?

I  use it for Microsoft Excel, which helps with data analysis. It integrates Power BI, allowing us to perform various slicing and dicing of data.

Mostly, I have only used Microsoft 365 Business for emails and PowerPoints as of now.

How has it helped my organization?

The solution includes most of the things we need. We can use it to integrate other source systems as well, like Power BI.

What is most valuable?

It's helpful to even use it to build queries, like Microsoft queries. We can write SQL queries by joining two tables present in Excel itself. So, it's like having two tables in separate sheets, and we can build a query using a common column as a join condition. We can see the key dataset with common columns using the join condition. 

Moreover, we can also perform outer joins, making Microsoft 365 Business ideal for data analysis as well.

What needs improvement?

In future releases, I would like to see more integration options. 

For how long have I used the solution?

I've been using it for the past around one year. We currently use the latest version.

What do I think about the scalability of the solution?

It is a scalable solution. There are over 10,000 end-users in our organization. It is extensively used in our organization. We do have plans to increase the usage.

For example, I primarily use Excel in Microsoft 365 Business. So, we have options like Excel options; we have add-ins. So under the data tab, we have a data streamer, and we also have Microsoft Power Query for Excel. So using these, we can include the data-related menu bar in Excel software.

How was the initial setup?

The setup is straightforward. We have Excel, and we can use it as it is. It might need an add-in to be included.

We need maintenance primarily for data analysis. We use it to analyze the data, especially when we have a large dataset that we want to segregate and analyze specifically for a particular functionality. In such cases, we can use Excel for slicing and dicing the data. It allows us to focus on a specific chunk of data to make informed decisions.

What about the implementation team?

The deployment was done by our in-house team. It's a direct tool like Microsoft Excel, but there is an add-in that can be used to integrate with other source systems. It may extend the functionality.

We don't have a separate deployment process. Excel is a file that we have as part of Microsoft Office. It's a direct use, but we might need to include an add-in to display or the data-related menu in the Excel menu bar.

What's my experience with pricing, setup cost, and licensing?

There would be licensing costs because Microsoft 365 Business requires a product key and a license to be present in order to use its products, including Excel and other supportive products.

What other advice do I have?

I would suggest you to start using Excel as a basic step because Excel has its own formulas and functions. They can begin with lookups in Excel and then subsequently move ahead with building queries. 

If a person has only Excel to work with, they can start with that. But they would need to have Microsoft 365 Business to proceed further with other features.

Based on the Excel work that I have done using Excel, which is a part of Microsoft 365. So, for Excel, I would rate it eight out of ten.

Therefore, I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aravind Sridharan - PeerSpot reviewer
Head of Data, Analytics, and Applications at FTC Solar, Inc
Real User
Top 5
A scalable and stable product that offers excellent integration and is worth the money
Pros and Cons
  • "The product integrates well with Windows and Microsoft solutions."
  • "The configuration could be faster."

What is most valuable?

The product integrates well with Windows and Microsoft solutions.

What needs improvement?

Group and membership administration in Teams is confusing. It could be improved. The configuration could be faster.

For how long have I used the solution?

We use the solution for AD and user management.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten. The permission management feature doesn't seem to work as we think it would, especially when external teams are involved. It is complicated.

What do I think about the scalability of the solution?

I have no complaints about the scalability of the product. Around 300 people are using the product in our organization. We might increase the usage gradually as the company grows.

How are customer service and support?

I am not super happy with the technical support. I rate the support a six or seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup is okay.

What was our ROI?

The features offered by the tool are worth the money.

What's my experience with pricing, setup cost, and licensing?

The solution is moderately priced for what it offers.

What other advice do I have?

I recommend the product to others. User permissions and administration take a little bit of time, especially if we have external parties who also need to access our AD and the resources inside. It needs a bit of digging around. Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ElastosChimwanda - PeerSpot reviewer
Head of Internal Audit at Zimbabwe Women's Microfinance Bank (ZWMB)
Real User
Top 20
A scalable and easy-to-deploy tool that performs well and provides good security features
Pros and Cons
  • "The security provided by the solution is valuable."
  • "The stability could be improved."

What is our primary use case?

I use the solution for emails.

What is most valuable?

The security provided by the solution is valuable. It works well.

What needs improvement?

The stability could be improved.

For how long have I used the solution?

I have been using the solution for some years.

What do I think about the stability of the solution?

I rate the tool’s stability an eight out of ten.

What do I think about the scalability of the solution?

The tool is scalable. Approximately 200 people are using the product in our organization. We need ten people to deploy and maintain the tool.

How was the initial setup?

The setup is easy. I can do it by myself.

What's my experience with pricing, setup cost, and licensing?

The solution is not very expensive.

What other advice do I have?

I recommend the product to others. Overall, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Business Head at MCS india
Real User
Top 5
An easy-to-use business solution that needs to improve its interface
Pros and Cons
  • "Microsoft 365 Business is an easy-to-use solution."
  • "The tool should improve its interface."

What is our primary use case?

We use the product for business processes. 

What is most valuable?

Microsoft 365 Business is an easy-to-use solution. 

What needs improvement?

The tool should improve its interface.

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. 

How was the initial setup?

Microsoft 365 Business' deployment is easy. Deployment is completed in 10 days. 

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business is expensive. 

What other advice do I have?

I rate the product an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Business solution Manager at NFPC
Real User
Top 5Leaderboard
Scalable product with a good user interface
Pros and Cons
  • "The platform has a good performance. It helps us in finding emails."
  • "There could be more integration with different platforms for the product."

What is our primary use case?

We use the product for sending and receiving emails.

What is most valuable?

The platform has a good performance. It helps us in finding emails.

What needs improvement?

There could be more integration with different platforms for the product.

For how long have I used the solution?

We have been using Microsoft 365 Business for four or five years.

What do I think about the stability of the solution?

I rate the platform’s stability an eight or nine out of ten.

What do I think about the scalability of the solution?

We have more than 200 Microsoft 365 Business users in our organization. It is a scalable product. We plan to increase the number of licenses. However, it will be expensive.

How was the initial setup?

The initial setup process takes less than a day to complete. It requires one executive to work on it.

What about the implementation team?

We have a technical team and a consultant to assist with product implementation.

What was our ROI?

Microsoft 365 Business generates a return on investment for us.

What other advice do I have?

I recommend Microsoft 365 Business and rate it an eight out of ten. Its user interface works fine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Dawit Getachew - PeerSpot reviewer
Web Master & DevOps Engineer at MMCY Tech
Real User
Top 10
A user-friendly interface, robust security features, and scalability for small to medium-sized companies, but potential downsides include additional costs for specialized tools
Pros and Cons
  • "I am highly satisfied with the security features and user-friendly interface."
  • "There is potential for it to offer even more features such as compliance reporting and device management."

What is our primary use case?

There is a focus on major products like SharePoint and Active Directory for tasks like managing databases and accessing user accounts.

What is most valuable?

I am highly satisfied with the security features and user-friendly interface.

What needs improvement?

There is potential for it to offer even more features such as compliance reporting and device management. Given the rapid growth of other companies, especially in product management, I believe that Microsoft 365, being widely used by organizations, could incorporate additional features to compete effectively with these fast-growing companies in the market. It could enhance its functionality, possibly through the inclusion of an Apex Gateway.

For how long have I used the solution?

I have been using it for one year.

What do I think about the stability of the solution?

It provides excellent stability capabilities. I would rate it nine out of ten.

What do I think about the scalability of the solution?

It is quite scalable for medium or small-sized companies. There are eight hundred individuals in our company that actively use it.

How are customer service and support?

My colleagues often discuss this, since they are usually engaging with the support team. They express positivity about it, although there have been some minor complaints, particularly about speed. I would rate it seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

It is user-friendly and straightforward, making it accessible even for those less experienced in system administration. I would rate it eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high.

What other advice do I have?

Overall, I would rate it seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.