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IT Specialist at Global Biotech Products
Real User
Aug 14, 2023
Can be used on any device and works really well on stand-alone systems
Pros and Cons
  • "The software can be used on any device or any form which is a really big benefit."
  • "They can improve their training materials."

What is our primary use case?

I have been using Microsoft 365 Business for document functions, and finance-related tasks, and Excel for calculations and accounting purposes. Additionally, PowerPoint comes into play for creating presentations.

How has it helped my organization?

It has helped us to work collaboratively. We can now connect a user to work with us and share functions like a team. For example, users can share data, conduct meetings online or communicate with the other company. The environment is really beneficial. 

What is most valuable?

The software can be used on any device or any form which is a really big benefit. Changing to Microsoft 365 Business was really important. The products work really well on stand-alone systems. We share our issues with the Microsoft team and they really help us. The team and work culture have the required experience to cater to all our needs. 

What needs improvement?

They can improve their training materials. Sometimes, seniors are busy, so Microsoft should build training materials in local languages and add more features based on them so that there is a better understanding of functions and features. 

Buyer's Guide
Microsoft 365 Business
October 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
921,148 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Microsoft 365 Business for three years.

What do I think about the stability of the solution?

I would rate the solution’s stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability of the solution a nine out of ten. 

How are customer service and support?

The customer support is good. 

Which solution did I use previously and why did I switch?

We have always used Microsoft 365 Business and never opted for any other solution.

How was the initial setup?

The initial setup is straightforward. Normally, we as a team deploy the solution on the customer’s system. The deployment depends on the speed of the Internet connectivity.

Just one person is required for the deployment. Two people are required for the maintenance. The deployment involves downloading the package from the cloud, installing it on the system, and is followed by the completion of setup. I would rate the setup a nine out of ten. 

What other advice do I have?

I think it is a good solution, however, it requires an understanding of function materials. We use Microsoft almost every day with almost 130 users and in case we have more employees, we are looking to increase the usage. I would rate this product an eight out of ten overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MartinPotgieter - PeerSpot reviewer
Services Manager at Bytes Systems Integration
Real User
Jul 20, 2023
Affordable software with an easy initial setup process
Pros and Cons
  • "It is an excellent and powerful program."
  • "Stability-wise, the program could be improved."

What is our primary use case?

We use the program for Excel, PowerPoint, Word, etc.

What needs improvement?

Stability-wise, the program could be improved.

For how long have I used the solution?

I have been using Microsoft 365 Business for five years. I am using the latest version.

What do I think about the stability of the solution?

I rate the software’s stability an eight out of ten. Sometimes, I have to restart the PC.

What do I think about the scalability of the solution?

Microsoft 365’s scalability depends on the subscription plans. It might cost around R300 per month.

How was the initial setup?

The initial setup is straightforward. Its installation part is easy and takes around 40 minutes to complete. If you use Microsoft Office 2016, deinstall it entirely before installing the software. It is essential to have backups of its previous versions on your system.

What's my experience with pricing, setup cost, and licensing?

The program is inexpensive. The license allows five users to access it at the same time.

What other advice do I have?

It is an excellent and powerful program. Customers are upgrading the old Microsoft Office packages to 365 as it is the future. I rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
October 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
921,148 professionals have used our research since 2012.
Dawit Getachew - PeerSpot reviewer
Web Master & DevOps Engineer at MMCY Tech
Real User
Nov 16, 2023
A user-friendly interface, robust security features, and scalability for small to medium-sized companies, but potential downsides include additional costs for specialized tools
Pros and Cons
  • "I am highly satisfied with the security features and user-friendly interface."
  • "There is potential for it to offer even more features such as compliance reporting and device management."

What is our primary use case?

There is a focus on major products like SharePoint and Active Directory for tasks like managing databases and accessing user accounts.

What is most valuable?

I am highly satisfied with the security features and user-friendly interface.

What needs improvement?

There is potential for it to offer even more features such as compliance reporting and device management. Given the rapid growth of other companies, especially in product management, I believe that Microsoft 365, being widely used by organizations, could incorporate additional features to compete effectively with these fast-growing companies in the market. It could enhance its functionality, possibly through the inclusion of an Apex Gateway.

For how long have I used the solution?

I have been using it for one year.

What do I think about the stability of the solution?

It provides excellent stability capabilities. I would rate it nine out of ten.

What do I think about the scalability of the solution?

It is quite scalable for medium or small-sized companies. There are eight hundred individuals in our company that actively use it.

How are customer service and support?

My colleagues often discuss this, since they are usually engaging with the support team. They express positivity about it, although there have been some minor complaints, particularly about speed. I would rate it seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

It is user-friendly and straightforward, making it accessible even for those less experienced in system administration. I would rate it eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high.

What other advice do I have?

Overall, I would rate it seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Jijin Joseph - PeerSpot reviewer
Technical Director at Channelnext
Real User
Nov 7, 2023
A highly scalable and secure product that is easy to use and manage
Pros and Cons
  • "The product is very fast and convenient to use."
  • "The tool is slow sometimes."

What is our primary use case?

We are using the complete suite of the solution, including email, OneDrive, SharePoint, and Teams. It is the main communication channel for our business.

What is most valuable?

It's an exceptional product. It has more security. The product is very fast and convenient to use. Anyone can work from anywhere. There is no dependency on any of the local resources. It is a completely SaaS-based solution, so it is easy to use and manage.

What needs improvement?

The tool is slow sometimes. The performance could be improved.

For how long have I used the solution?

I have been using the solution for three years. I am using the latest version of the solution.

What do I think about the stability of the solution?

I rate the tool's stability a nine or ten out of ten.

What do I think about the scalability of the solution?

The tool is scalable. We have ten users. We might add five more users by next year.

How are customer service and support?

I do not like the support provided by the product. The response is very slow.

Which solution did I use previously and why did I switch?

I have used G Suite and some third-party-hosted applications.

How was the initial setup?

The setup is easy. We need to have a basic skill set to configure the solution. Everyone who has a basic understanding of technology can configure it. We must get a consultant from Microsoft to secure the environment.

What was our ROI?

The ROI is good in terms of security and scalability.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly license fee. The solution is very cheap. We pay AED 3,000 to AED 4,000 for licensing.

What other advice do I have?

I work for a technological company. We specialize in cybersecurity. We are all engineers. I always recommend the tool to others. Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Pariyaporn-Chubsuwan - PeerSpot reviewer
Country Manager at P One Distribution
Real User
Nov 6, 2023
Easy-to-use product with good stability
Pros and Cons
  • "The platform is stable and easy to use."
  • "There could be less frequent product updates."

What is our primary use case?

We use Microsoft 365 Business for scheduling emails and meetings and for features like Excel, PowerPoint, etc.

What is most valuable?

The platform is stable and easy to use.

What needs improvement?

There could be less frequent product updates.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten.

How was the initial setup?

The initial setup is easy for the cloud version.

What about the implementation team?

We implement the product with the help of our in-house team.

What other advice do I have?

I recommend Microsoft 365 Business to others and rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aravind Sridharan - PeerSpot reviewer
Head of Data, Analytics, and Applications at FTC Solar, Inc
Real User
Nov 5, 2023
A scalable and stable product that offers excellent integration and is worth the money
Pros and Cons
  • "The product integrates well with Windows and Microsoft solutions."
  • "The configuration could be faster."

What is most valuable?

The product integrates well with Windows and Microsoft solutions.

What needs improvement?

Group and membership administration in Teams is confusing. It could be improved. The configuration could be faster.

For how long have I used the solution?

We use the solution for AD and user management.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten. The permission management feature doesn't seem to work as we think it would, especially when external teams are involved. It is complicated.

What do I think about the scalability of the solution?

I have no complaints about the scalability of the product. Around 300 people are using the product in our organization. We might increase the usage gradually as the company grows.

How are customer service and support?

I am not super happy with the technical support. I rate the support a six or seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup is okay.

What was our ROI?

The features offered by the tool are worth the money.

What's my experience with pricing, setup cost, and licensing?

The solution is moderately priced for what it offers.

What other advice do I have?

I recommend the product to others. User permissions and administration take a little bit of time, especially if we have external parties who also need to access our AD and the resources inside. It needs a bit of digging around. Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ElastosChimwanda - PeerSpot reviewer
Head of Internal Audit at Zimbabwe Women's Microfinance Bank (ZWMB)
Real User
Nov 5, 2023
A scalable and easy-to-deploy tool that performs well and provides good security features
Pros and Cons
  • "The security provided by the solution is valuable."
  • "The stability could be improved."

What is our primary use case?

I use the solution for emails.

What is most valuable?

The security provided by the solution is valuable. It works well.

What needs improvement?

The stability could be improved.

For how long have I used the solution?

I have been using the solution for some years.

What do I think about the stability of the solution?

I rate the tool’s stability an eight out of ten.

What do I think about the scalability of the solution?

The tool is scalable. Approximately 200 people are using the product in our organization. We need ten people to deploy and maintain the tool.

How was the initial setup?

The setup is easy. I can do it by myself.

What's my experience with pricing, setup cost, and licensing?

The solution is not very expensive.

What other advice do I have?

I recommend the product to others. Overall, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Business Head at MCS india
Real User
Nov 1, 2023
An easy-to-use business solution that needs to improve its interface
Pros and Cons
  • "Microsoft 365 Business is an easy-to-use solution."
  • "The tool should improve its interface."

What is our primary use case?

We use the product for business processes. 

What is most valuable?

Microsoft 365 Business is an easy-to-use solution. 

What needs improvement?

The tool should improve its interface.

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. 

How was the initial setup?

Microsoft 365 Business' deployment is easy. Deployment is completed in 10 days. 

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business is expensive. 

What other advice do I have?

I rate the product an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Business solution Manager at NFPC
Real User
Oct 29, 2023
Scalable product with a good user interface
Pros and Cons
  • "The platform has a good performance. It helps us in finding emails."
  • "There could be more integration with different platforms for the product."

What is our primary use case?

We use the product for sending and receiving emails.

What is most valuable?

The platform has a good performance. It helps us in finding emails.

What needs improvement?

There could be more integration with different platforms for the product.

For how long have I used the solution?

We have been using Microsoft 365 Business for four or five years.

What do I think about the stability of the solution?

I rate the platform’s stability an eight or nine out of ten.

What do I think about the scalability of the solution?

We have more than 200 Microsoft 365 Business users in our organization. It is a scalable product. We plan to increase the number of licenses. However, it will be expensive.

How was the initial setup?

The initial setup process takes less than a day to complete. It requires one executive to work on it.

What about the implementation team?

We have a technical team and a consultant to assist with product implementation.

What was our ROI?

Microsoft 365 Business generates a return on investment for us.

What other advice do I have?

I recommend Microsoft 365 Business and rate it an eight out of ten. Its user interface works fine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Raja Waqar Ahmad - PeerSpot reviewer
Sr. Network Engineer at Tekboox
Real User
Oct 29, 2023
Stable product with an easy initial setup process
Pros and Cons
  • "You can access files through any device at any corner of the world."
  • "The platform’s GUI could be more simple to understand."

What is our primary use case?

We use various applications of Microsoft 365 Business, including Outlook, PowerPoint video, and SharePoint.

What is most valuable?

Microsoft 365 Business has good features.

What needs improvement?

The platform’s GUI could be more simple to understand.

For how long have I used the solution?

We have been using Microsoft 365 Business for a year.

What do I think about the stability of the solution?

The product is stable. We never encountered any stability issues.

What do I think about the scalability of the solution?

We have 25 employees using Microsoft 365 Business in our organization.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten. It is a good and stable product. You can access files through any device at any corner of the world.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.