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Bao Yi Chai - PeerSpot reviewer
Manager at a energy/utilities company with 1,001-5,000 employees
Real User
Oct 23, 2023
Integrates effectively within the ecosystem and has good scalability
Pros and Cons
  • "The platform is well-integrated with all Microsoft products."
  • "They could maintain the consistency of features and UI while updating the product."

What is our primary use case?

We use Microsoft 365 Business for features like Teams, SharePoint, etc.

What is most valuable?

The platform is well-integrated with all Microsoft products.

What needs improvement?

They could maintain the consistency of features and UI while updating the product. It is fine to release frequent updates, but there shouldn’t be drastic changes in operations.

For how long have I used the solution?

We have been using Microsoft 365 Business for two years.

Buyer's Guide
Microsoft 365 Business
December 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,986 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. It has room for improvement.

What do I think about the scalability of the solution?

It is a scalable platform.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

They offer corporate subscriptions for the platform. We have to renew it yearly.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten. I recommend it to other companies as it integrates effectively within the ecosystem. We can conveniently share the data across teams.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mark Ngeno - PeerSpot reviewer
IT Security Manager at a non-profit with 11-50 employees
Real User
Oct 23, 2023
Central system to manage documents with good stability
Pros and Cons
  • "The initial setup process is easy and fully web-based."
  • "The platform's security aspect needs improvement. They should include an inbuilt security feature."

What is our primary use case?

Microsoft 365 Business works as a productivity tool. We use it for communication, emails, and scheduling meetings. It is mainly used for call collaboration and document management via SharePoint. It is a central system to manage documents.

What is most valuable?

The software's most valuable feature is integrating different Microsoft products, including email, Teams, Calendar, and the newly launched Copilot.

What needs improvement?

The platform's security aspect needs improvement. They should include an inbuilt security feature.

For how long have I used the solution?

We have been using Microsoft 365 Business for almost a year. At present, we are using the latest version.

What do I think about the stability of the solution?

The product is stable. We haven't encountered any system downtime.

What do I think about the scalability of the solution?

We have 200 Microsoft 365 Business users in our organization. It is easy to scale up to 150 users. We don't need to worry about infrastructure and resources. It is all handled by the cloud.

How was the initial setup?

The initial setup process is easy and fully web-based. We have to log in, create an account, and consume the services. They have technical documentation in case of any difficulties. We can refer to the manual to manage the product.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
December 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,986 professionals have used our research since 2012.
IT Specialist at a pharma/biotech company with 51-200 employees
Real User
Aug 14, 2023
Can be used on any device and works really well on stand-alone systems
Pros and Cons
  • "The software can be used on any device or any form which is a really big benefit."
  • "They can improve their training materials."

What is our primary use case?

I have been using Microsoft 365 Business for document functions, and finance-related tasks, and Excel for calculations and accounting purposes. Additionally, PowerPoint comes into play for creating presentations.

How has it helped my organization?

It has helped us to work collaboratively. We can now connect a user to work with us and share functions like a team. For example, users can share data, conduct meetings online or communicate with the other company. The environment is really beneficial. 

What is most valuable?

The software can be used on any device or any form which is a really big benefit. Changing to Microsoft 365 Business was really important. The products work really well on stand-alone systems. We share our issues with the Microsoft team and they really help us. The team and work culture have the required experience to cater to all our needs. 

What needs improvement?

They can improve their training materials. Sometimes, seniors are busy, so Microsoft should build training materials in local languages and add more features based on them so that there is a better understanding of functions and features. 

For how long have I used the solution?

I have been using Microsoft 365 Business for three years.

What do I think about the stability of the solution?

I would rate the solution’s stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability of the solution a nine out of ten. 

How are customer service and support?

The customer support is good. 

Which solution did I use previously and why did I switch?

We have always used Microsoft 365 Business and never opted for any other solution.

How was the initial setup?

The initial setup is straightforward. Normally, we as a team deploy the solution on the customer’s system. The deployment depends on the speed of the Internet connectivity.

Just one person is required for the deployment. Two people are required for the maintenance. The deployment involves downloading the package from the cloud, installing it on the system, and is followed by the completion of setup. I would rate the setup a nine out of ten. 

What other advice do I have?

I think it is a good solution, however, it requires an understanding of function materials. We use Microsoft almost every day with almost 130 users and in case we have more employees, we are looking to increase the usage. I would rate this product an eight out of ten overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MartinPotgieter - PeerSpot reviewer
Services Manager at a computer software company with 5,001-10,000 employees
Real User
Jul 20, 2023
Affordable software with an easy initial setup process
Pros and Cons
  • "It is an excellent and powerful program."
  • "Stability-wise, the program could be improved."

What is our primary use case?

We use the program for Excel, PowerPoint, Word, etc.

What needs improvement?

Stability-wise, the program could be improved.

For how long have I used the solution?

I have been using Microsoft 365 Business for five years. I am using the latest version.

What do I think about the stability of the solution?

I rate the software’s stability an eight out of ten. Sometimes, I have to restart the PC.

What do I think about the scalability of the solution?

Microsoft 365’s scalability depends on the subscription plans. It might cost around R300 per month.

How was the initial setup?

The initial setup is straightforward. Its installation part is easy and takes around 40 minutes to complete. If you use Microsoft Office 2016, deinstall it entirely before installing the software. It is essential to have backups of its previous versions on your system.

What's my experience with pricing, setup cost, and licensing?

The program is inexpensive. The license allows five users to access it at the same time.

What other advice do I have?

It is an excellent and powerful program. Customers are upgrading the old Microsoft Office packages to 365 as it is the future. I rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Walid Khoury - PeerSpot reviewer
Managing Director at a manufacturing company with 11-50 employees
Real User
Nov 13, 2023
Handles data well and has friendly staff members
Pros and Cons
  • "I'm satisfied with how they handle data, and the people there are very friendly."
  • "It should be more affordable."

What is our primary use case?

I'm a basic user, using it primarily to send and receive emails. That's the extent of my usage, nothing more in-depth.

What is most valuable?

I'm satisfied with how they handle data, and the people there are very friendly.   

What needs improvement?

It could be more reasonably priced. It should be more affordable.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few years.

What do I think about the stability of the solution?

It is very stable. 

How was the initial setup?

The initial setup is straightforward. You can use it either on your own or with some assistance. I use it in a very simple manner. It's very straightforward. I can set it up and follow the instructions.

What's my experience with pricing, setup cost, and licensing?

It is not so expensive. 

What other advice do I have?

I would rate it an eight and a half out of ten and would recommend it to others.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aravind Sridharan - PeerSpot reviewer
Head of Data, Analytics, and Applications at a renewables & environment company with 51-200 employees
Real User
Nov 5, 2023
A scalable and stable product that offers excellent integration and is worth the money
Pros and Cons
  • "The product integrates well with Windows and Microsoft solutions."
  • "The configuration could be faster."

What is most valuable?

The product integrates well with Windows and Microsoft solutions.

What needs improvement?

Group and membership administration in Teams is confusing. It could be improved. The configuration could be faster.

For how long have I used the solution?

We use the solution for AD and user management.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten. The permission management feature doesn't seem to work as we think it would, especially when external teams are involved. It is complicated.

What do I think about the scalability of the solution?

I have no complaints about the scalability of the product. Around 300 people are using the product in our organization. We might increase the usage gradually as the company grows.

How are customer service and support?

I am not super happy with the technical support. I rate the support a six or seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup is okay.

What was our ROI?

The features offered by the tool are worth the money.

What's my experience with pricing, setup cost, and licensing?

The solution is moderately priced for what it offers.

What other advice do I have?

I recommend the product to others. User permissions and administration take a little bit of time, especially if we have external parties who also need to access our AD and the resources inside. It needs a bit of digging around. Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ElastosChimwanda - PeerSpot reviewer
Head of Internal Audit at a financial services firm with 11-50 employees
Real User
Nov 5, 2023
A scalable and easy-to-deploy tool that performs well and provides good security features
Pros and Cons
  • "The security provided by the solution is valuable."
  • "The stability could be improved."

What is our primary use case?

I use the solution for emails.

What is most valuable?

The security provided by the solution is valuable. It works well.

What needs improvement?

The stability could be improved.

For how long have I used the solution?

I have been using the solution for some years.

What do I think about the stability of the solution?

I rate the tool’s stability an eight out of ten.

What do I think about the scalability of the solution?

The tool is scalable. Approximately 200 people are using the product in our organization. We need ten people to deploy and maintain the tool.

How was the initial setup?

The setup is easy. I can do it by myself.

What's my experience with pricing, setup cost, and licensing?

The solution is not very expensive.

What other advice do I have?

I recommend the product to others. Overall, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Business Head at a security firm with 51-200 employees
Real User
Nov 1, 2023
An easy-to-use business solution that needs to improve its interface
Pros and Cons
  • "Microsoft 365 Business is an easy-to-use solution."
  • "The tool should improve its interface."

What is our primary use case?

We use the product for business processes. 

What is most valuable?

Microsoft 365 Business is an easy-to-use solution. 

What needs improvement?

The tool should improve its interface.

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. 

How was the initial setup?

Microsoft 365 Business' deployment is easy. Deployment is completed in 10 days. 

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business is expensive. 

What other advice do I have?

I rate the product an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.