Raja Waqar Ahmad - PeerSpot reviewer
Sr. Network Engineer at Tekboox
Real User
Top 5Leaderboard
Stable product with an easy initial setup process
Pros and Cons
  • "You can access files through any device at any corner of the world."
  • "The platform’s GUI could be more simple to understand."

What is our primary use case?

We use various applications of Microsoft 365 Business, including Outlook, PowerPoint video, and SharePoint.

What is most valuable?

Microsoft 365 Business has good features.

What needs improvement?

The platform’s GUI could be more simple to understand.

For how long have I used the solution?

We have been using Microsoft 365 Business for a year.

Buyer's Guide
Microsoft 365 Business
April 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the stability of the solution?

The product is stable. We never encountered any stability issues.

What do I think about the scalability of the solution?

We have 25 employees using Microsoft 365 Business in our organization.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten. It is a good and stable product. You can access files through any device at any corner of the world.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Mark Ngeno - PeerSpot reviewer
IT Security Manager at LIVING GOODS
Real User
Top 5
Central system to manage documents with good stability
Pros and Cons
  • "The initial setup process is easy and fully web-based."
  • "The platform's security aspect needs improvement. They should include an inbuilt security feature."

What is our primary use case?

Microsoft 365 Business works as a productivity tool. We use it for communication, emails, and scheduling meetings. It is mainly used for call collaboration and document management via SharePoint. It is a central system to manage documents.

What is most valuable?

The software's most valuable feature is integrating different Microsoft products, including email, Teams, Calendar, and the newly launched Copilot.

What needs improvement?

The platform's security aspect needs improvement. They should include an inbuilt security feature.

For how long have I used the solution?

We have been using Microsoft 365 Business for almost a year. At present, we are using the latest version.

What do I think about the stability of the solution?

The product is stable. We haven't encountered any system downtime.

What do I think about the scalability of the solution?

We have 200 Microsoft 365 Business users in our organization. It is easy to scale up to 150 users. We don't need to worry about infrastructure and resources. It is all handled by the cloud.

How was the initial setup?

The initial setup process is easy and fully web-based. We have to log in, create an account, and consume the services. They have technical documentation in case of any difficulties. We can refer to the manual to manage the product.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Microsoft 365 Business
April 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.
System Manager at Clover SA
Real User
Simple to use, makes tasks easier, and scalable
Pros and Cons
  • "One of the most valuable features is this solution makes a lot of tasks easier, such as storing files and the maintenance of your infrastructure. additionally, the solution is easy to use."
  • "One of the only aspects that I do not like about Microsoft is that they release solutions into the market without testing them and rely on users to test them."

What is our primary use case?

We are moving most of our applications to the cloud with Microsoft 365 Business. We use many of the applications, such as OneDrive, Teams, and add-ons.

What is most valuable?

One of the most valuable features is this solution makes a lot of tasks easier, such as storing files and the maintenance of your infrastructure. additionally, the solution is easy to use.

What needs improvement?

One of the only aspects that I do not like about Microsoft is that they release solutions into the market without testing them and rely on users to test them.

For how long have I used the solution?

I have been using this solution for more than one year.

What do I think about the stability of the solution?

I have had no problems with the stability of Microsoft 365 Business.

What do I think about the scalability of the solution?

The solution in my experience is scalable.

We have approximately 3,500 Active Directory users in my organization and all of them are using Microsoft solutions.

Which solution did I use previously and why did I switch?

When I started out at the company I work for we were previously using an email solution called Lotus Notes.

How was the initial setup?

The installation is not my department. However, from what I have heard it seems some of it is easy, while others parts are more difficult.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is expensive and the price could be reduced. The licensing cost is very high because we are using an E5 license for Microsoft.

What other advice do I have?

I recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Kevin Honde - PeerSpot reviewer
Data Solution Architect at Econet Wireless Zimbabwe
Real User
Top 5Leaderboard
Stable and inexpensive with great collaboration capabilities
Pros and Cons
  • "The product has good pricing. It's quite inexpensive."
  • "The customization after the initial setup can take a while."

What is our primary use case?

We are primarily using it for our office. 

We are using it for email as well. Our Outlook email is on Office 365.

We also use the other items that come with Office. It's great for task managers, schedulers, and has great document sharing software. We use Sharepoint.

What is most valuable?

Overall, it is a great product. So far, we are enjoying it.

In Office 365, the collaboration part whereby you can actually type your document on your machine, then upload or save it onto your Office 365, and share it with anyone that you want. You can actually edit it in real-time. That's one of the great strengths of Office 365.

The solution is very stable.

The solution scales well.

The product has good pricing. It's quite inexpensive.

What needs improvement?

We haven't used the solution for very long just yet. I can't say that I have come across missing features or faults in its design.

The customization after the initial setup can take a while.

The solution could always be cheaper, as we like to pay the least amount possible.

As long as the solution continues to add new features and grow out the offering, we will be very happy.

For how long have I used the solution?

I've been using the solution for about a month or so now. It hasn't been that long. It's still quite new.

What do I think about the stability of the solution?

The stability has been good so far. It does not crash or freeze. There are no bugs or glitches that I have experienced. it's reliable. The performance has been quite good.

What do I think about the scalability of the solution?

The scalability of the product is quite good. If a company needs to expand it, it can do so with relative ease. 

We have roughly 2,500 users on the solution currently.

How are customer service and technical support?

Even though we have only used the solution for about a month or so, we have been in touch with technical support and we have found Microsoft to be helpful and responsive. We're satisfied with their level of service so far.

How was the initial setup?

I didn't directly participate in the initial setup and therefore can't speak to how easy or difficult the product was to install. Microsoft handled it for the most part. We, however, did the work of customizing it on our end. For us, the customization and configuration took us a few days. It was more than a week. It took some time.

The technical team that deals directly with the product is a team of about ten or so people. 

What about the implementation team?

The installation was mostly handled by Microsoft.

What's my experience with pricing, setup cost, and licensing?

I'm not quite clear on the financials. I'm just too technical, and I don't work directly with billing and payments. But I think from what we have seen so far, it's been quite cheap.

What other advice do I have?

Overall, I would rate the solution at a nine out of ten. It's been very capable so far, and we enjoy the real-time file sharing and editing aspects.

I'd recommend this product to other organizations and users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior M365 Engineer at a computer software company with 51-200 employees
Real User
Helps to keep track of the devices and users over the internet
Pros and Cons
  • "I am impressed with the MDM feature."
  • "The solution has a lot of areas to be improved. The tool needs to improve its background synchronization of data between the platforms. It can facilitate better decision-making and analysis of data. The tool should also make improvements to responsive mechanisms which can eliminate any bottlenecks."

What is our primary use case?

We use the product as it was selected by our client for their environment. You can implement organizational compliance policies and make your devices secure. Companies can keep track of devices and users over the internet itself. The product is cloud-based. Therefore, you do not need a dedicated IT system and hardware.

What is most valuable?

I am impressed with the MDM feature.

What needs improvement?

The solution has a lot of areas to be improved. The tool needs to improve its background synchronization of data between the platforms. It can facilitate better decision-making and analysis of data. The tool should also make improvements to responsive mechanisms which can eliminate any bottlenecks.

For how long have I used the solution?

I have been working with the solution for four to five years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and support?

If you use the user portal, then you need to have some credits. On the other hand, if you have a license, then support is free. The support responds on time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution’s deployment takes two to three months to complete.

What was our ROI?

We have seen ROI with the tool’s use. The solution removes the burden of decision-making of compliance policy management.

What's my experience with pricing, setup cost, and licensing?

The tool’s licensing and pricing are interconnected. There are different levels of licensing.

What other advice do I have?

I would rate the solution an eight out of ten. The solution does not require any maintenance from our end since it is deployed over the cloud. Before choosing this solution, you need to get the gist of it. If you do so, then it will not take long for you to onboard.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Integration Architect at a consultancy with 10,001+ employees
Real User
Easy to use, highly scalable, and straightforward installation
Pros and Cons
  • "I would like to use different tools than Microsoft 365 Business but I am working in the IT industry and it is quite easy to use some of the editors. For my wife and sons, it is more comfortable and easier to use Office 365. I encourage them to use some kind of editor directory in the browser."

    What is our primary use case?

    My son uses Microsoft 365 Business in his school where they do not use books, they work fully online. They are using their laptop on a daily basis where they use applications, such as Word in order to edit, submit, and share documents with the other pupils or teachers.

    What is most valuable?

    Office 365 is comfortable and easy to use and sometimes important to share doments with others, it is practically an standard de facto and it is a way to be sure your documents are going to be properly read.

    For how long have I used the solution?

    I have been using this solution for approximately one year.

    What do I think about the stability of the solution?

    The stability is good.

    What do I think about the scalability of the solution?

    I have found scalability good in this solution.

    My company is quite Microsoft oriented for our laptops and commodity software. We have over 100,000 employees and many of them are using this solution but I am not sure the exact number.

    How are customer service and technical support?

    I have needed to use the support for this solution.

    How was the initial setup?

    We have a familiar subscription and you only need to share a link with the operating system you want to install it on. Anyone can download and install Microsoft 365 Business with a couple of clicks and it will be ready to use in a short period of time.

    What's my experience with pricing, setup cost, and licensing?

    The price of the subscription for the solution could be less expensive.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft 365 Business a nine out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Olivier Stas - PeerSpot reviewer
    Operations Manager at Licent
    Real User
    Stable with good security and an easy initial setup
    Pros and Cons
    • "The solution is very easy to use. It's completely transparent and extremely easy to navigate."
    • "The technical support process could be a bit more secure. The information should stay within the ticketing system itself and not be passed via email."

    What is our primary use case?

    We are using the product primarily for all of our internal documentation and exchanges. The use cases are nothing special. It's quite basic for the most part.

    What is most valuable?

    The fact that it's completely on the cloud is one of its most useful aspects. We do not have to manage anything. 

    We use the Office and Teams mostly. They are very helpful applications for our office.

    The solution is very easy to use. It's completely transparent and extremely easy to navigate.

    The stability is quite good. 

    We found the installation to be very simple.

    The solution offers good security and compliance.

    What needs improvement?

    From time to time we have some issues with OneDrive. OneDrive is not perfect. It's nice, however, from time to time we have some problems specifically with reloading the replication. We have to set it up again and again. It's not very stable.

    The technical support process could be a bit more secure. The information should stay within the ticketing system itself and not be passed via email.

    For how long have I used the solution?

    We've been using the solution for three years or so. We've used it for a while now.

    What do I think about the stability of the solution?

    The solution has proven to be quite stable. Its performance is good. There are no bugs or glitches and it doesn't crash or freeze on us. 

    What do I think about the scalability of the solution?

    We don't really scale the solution. We're a pretty small company. We're only three users, and therefore do not need to scale at all. Therefore, I can't really speak to its capabilities. However, in the future, we are likely to expand usage.

    How are customer service and technical support?

    I've only had one experience with technical support. It was not for me. It was for one of the customers. However, the experience was really, really good. 

    Once it was finished, they ask for feedback. Technical support was perfect, however, the ticketing system was not that great. Once you've created a ticket, all the next steps are through email. Yet, if there is an email or something which is private, it should not be sent by email. That's why they have to improve the ticketing process. They should send a link to your ticket via email and always keep the information itself within the ticketing system.

    Which solution did I use previously and why did I switch?

    The company is quite new. Before I was working at a bigger company which was completely different. However, when we started this new business, we decided to make it as simple as possible for us. That's why we decided to move to the cloud completely.

    We also use Zoho for the cloud, for all our accounting, and invoicing, and so on. There is no Microsoft offering for that. It's completely separate. There is no link between them.

    How was the initial setup?

    The initial setup is not difficult or overly complex. It's pretty straightforward and simple. 

    The deployment is quick and only takes a few clicks. Implementation is only a few minutes. From an end-user point of view, it's even faster as it's just a click or two.

    We don't need anyone to handle deployment or maintenance.

    What about the implementation team?

    We handle the implementation ourselves. We have an IT team and we are quite capable of managing the implementation. Therefore we don't need the assistance of any integrators or consultants.

    What's my experience with pricing, setup cost, and licensing?

    We have a license that we pay on a monthly basis.

    Which other solutions did I evaluate?

    We did not evaluate other options before choosing Microsoft.

    What other advice do I have?

    We're just a customer and an end-user.

    We are using the latest version of the solution.

    We are like customers. Even if we do not sell these kinds of services, when customers ask us for advice, we recommend them to move to Microsoft. One of our business lines is in GDPR. For that, we recommend them to move to something which is completely secure. Microsoft Office 365 is one of them. We recommend customers move to Office 365 for that reason. 

    I'd rate the solution at a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Walid Khoury - PeerSpot reviewer
    Managing Director at Serta
    Real User
    Handles data well and has friendly staff members
    Pros and Cons
    • "I'm satisfied with how they handle data, and the people there are very friendly."
    • "It should be more affordable."

    What is our primary use case?

    I'm a basic user, using it primarily to send and receive emails. That's the extent of my usage, nothing more in-depth.

    What is most valuable?

    I'm satisfied with how they handle data, and the people there are very friendly.   

    What needs improvement?

    It could be more reasonably priced. It should be more affordable.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for a few years.

    What do I think about the stability of the solution?

    It is very stable. 

    How was the initial setup?

    The initial setup is straightforward. You can use it either on your own or with some assistance. I use it in a very simple manner. It's very straightforward. I can set it up and follow the instructions.

    What's my experience with pricing, setup cost, and licensing?

    It is not so expensive. 

    What other advice do I have?

    I would rate it an eight and a half out of ten and would recommend it to others.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Buyer's Guide
    Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
    Buyer's Guide
    Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.