Microsoft 365 Business Reviews

We use the product for sending and receiving emails.

The platform has a good performance. It helps us in finding emails.

There could be more integration with different platforms for the product.

We have been using Microsoft 365 Business for four or five years.

I rate the platform’s stability an eight or nine out of ten.

We have more than 200 Microsoft 365 Business users in our organization. It is a scalable product. We plan to increase the number of licenses. However, it will be expensive.

The initial setup process takes less than a day to complete. It requires one executive to work on it.

We have a technical team and a consultant to assist with product implementation.

Microsoft 365 Business generates a return on investment for us.

I recommend Microsoft 365 Business and rate it an eight out of ten. Its user interface works fine.

I  use it for Microsoft Excel, which helps with data analysis. It integrates Power BI, allowing us to perform various slicing and dicing of data.

Mostly, I have only used Microsoft 365 Business for emails and PowerPoints as of now.

The solution includes most of the things we need. We can use it to integrate other source systems as well, like Power BI.

It's helpful to even use it to build queries, like Microsoft queries. We can write SQL queries by joining two tables present in Excel itself. So, it's like having two tables in separate sheets, and we can build a query using a common column as a join condition. We can see the key dataset with common columns using the join condition. 

Moreover, we can also perform outer joins, making Microsoft 365 Business ideal for data analysis as well.

In future releases, I would like to see more integration options. 

I've been using it for the past around one year. We currently use the latest version.

It is a scalable solution. There are over 10,000 end-users in our organization. It is extensively used in our organization. We do have plans to increase the usage.

For example, I primarily use Excel in Microsoft 365 Business. So, we have options like Excel options; we have add-ins. So under the data tab, we have a data streamer, and we also have Microsoft Power Query for Excel. So using these, we can include the data-related menu bar in Excel software.

The setup is straightforward. We have Excel, and we can use it as it is. It might need an add-in to be included.

We need maintenance primarily for data analysis. We use it to analyze the data, especially when we have a large dataset that we want to segregate and analyze specifically for a particular functionality. In such cases, we can use Excel for slicing and dicing the data. It allows us to focus on a specific chunk of data to make informed decisions.

The deployment was done by our in-house team. It's a direct tool like Microsoft Excel, but there is an add-in that can be used to integrate with other source systems. It may extend the functionality.

We don't have a separate deployment process. Excel is a file that we have as part of Microsoft Office. It's a direct use, but we might need to include an add-in to display or the data-related menu in the Excel menu bar.

There would be licensing costs because Microsoft 365 Business requires a product key and a license to be present in order to use its products, including Excel and other supportive products.

I would suggest you to start using Excel as a basic step because Excel has its own formulas and functions. They can begin with lookups in Excel and then subsequently move ahead with building queries. 

If a person has only Excel to work with, they can start with that. But they would need to have Microsoft 365 Business to proceed further with other features.

Based on the Excel work that I have done using Excel, which is a part of Microsoft 365. So, for Excel, I would rate it eight out of ten.

Therefore, I would rate the solution an eight out of ten. 

We use the product as it was selected by our client for their environment. You can implement organizational compliance policies and make your devices secure. Companies can keep track of devices and users over the internet itself. The product is cloud-based. Therefore, you do not need a dedicated IT system and hardware.

I am impressed with the MDM feature.

The solution has a lot of areas to be improved. The tool needs to improve its background synchronization of data between the platforms. It can facilitate better decision-making and analysis of data. The tool should also make improvements to responsive mechanisms which can eliminate any bottlenecks.

I have been working with the solution for four to five years.

The solution is stable.

If you use the user portal, then you need to have some credits. On the other hand, if you have a license, then support is free. The support responds on time.

Neutral

The solution’s deployment takes two to three months to complete.

We have seen ROI with the tool’s use. The solution removes the burden of decision-making of compliance policy management.

The tool’s licensing and pricing are interconnected. There are different levels of licensing.

I would rate the solution an eight out of ten. The solution does not require any maintenance from our end since it is deployed over the cloud. Before choosing this solution, you need to get the gist of it. If you do so, then it will not take long for you to onboard.

We use Microsoft 365 Business for emails in Outlook.

Having everything in one platform, that is integrated, helps us to save time. We have better Communication and Collaboration.

Managing the complete mailbox, the email thread. The features such as meetings connected with Microsoft Teams and the integration is fabulous.

It works perfectly.

The dashboard is an area of improvement. It is needed for the summary of the device. Telling how many emails you have, and what needs to be responded to. 

AI-based intelligence should be more intuitive. For example, in Google, you can schedule a meeting and Google will ask you if it should schedule a meeting based on your email. It will tell you the times that are available. 

I have been using Microsoft 365 Business for one year.

Microsoft 365 Business is a stable product. We have not experienced any issues with bugs or glitches.

It's a scalable product. My organization has 20,000 people who are using it.

We have not contacted technical support.

Previously, we used G-Suite, Google, and Gmail but we find that Microsoft is better.

The initial setup is quite easy for me, but it was done through my team.

I am not aware of the pricing.

We are currently evaluating MDM software for implementation in our company.

We are looking for a new product. We are doing comparisons and analyzing different products.

I would rate Microsoft 365 Business an eight out of ten.

I work for a contact center in Guatemala and this is a contact center platform. We use the 365 tools for our daily operations including email and back office tools. We're customers of Microsoft and I'm the telephony manager. 

Videoconferencing using teams allowed us to keep our meeting cadence during the transition to working from home. SharePoint allowed us to keep sharing content for mobile and work from home users without breaking the company security protocols.

We completed the transition to Microsoft outlook company wide Data leak prevention policy templates added the additional security required for WFH.

We have 5,000 employees and 75% are working from home. It's very stressful when you're video conferencing and you can't disable your own video feeds. I'm always having to look at myself during a conference call. One of our consultants suggested disabling our own self video feed to reduce the stress during a long conference call. It's something small but it bothered everybody.

The other issue is when you want to connect the publicly accessible telephone network to Teams, it requires a paid service and additional models and hardware. If I invite you to a Teams session, you need to have Teams installed. It requires a specific phone connection and for you to have a phone in order to dial into the conference switch. Zoom has a pool of telephone lines already included in the base service and you can just call up the conference number without needing to install anything. That's not the case with Microsoft. 

I've been using this solution for three years.

The tool works, but we have had a couple of blackouts. It was a global problem where the entire platform started behaving badly. The more you rely on the tool, the bigger the concern is for a cloud platform, but so far so good. We had a couple of issues, but that was worldwide. Of the 5,000 people in the company, probably half of them are users.  

We have three people in the company responsible for setup and the actual migration, and they deal with upkeep and any problems. We'll increase use for everybody because we're continuing to work from home and this is going to be the defacto communication tool for our working from home agents. 

We previously used Google but moved to Microsoft.

The initial setup was straightforward. We did it ourselves and we paid for gold support, so we just raised a couple of questions, but it was pretty straightforward. Implementation took about one month. 

Employees are working from home and this solution has enabled us to continue functioning. 

Licensing is on an annual basis. 

It's important to take advantage of the adoption project managers at Microsoft. Our initial setup was without hiccups, but the team at Microsoft responsible for the early adoption for a successful implementation are key. They really helped with the initial setup. When you start from zero, it's not as intuitive as you might think and it helps to have people with more knowledge to point you in the right direction. It's not rocket science, but trying to do it yourself can be a nightmare. 

The product lacks features and is quite expensive so I rate this solution a nine out of 10.

We are using it for emails.

Feature-wise, everything is okay. We are getting the latest version of the application. You also don't need to manage anything. Everything is running at the backend. 

The best part is that even if there is a failure in the on-prem active directory, users can still access mails. You can configure MFA easily and protect the mailboxes. Integrity and confidentiality are there. In this aspect, I am very happy with Microsoft.

The security features and the engine they are using are not good enough. They are not able to protect you from phishing attacks, which is the biggest drawback of this solution. We have been getting phishing emails, and I have been chasing Microsoft every single day. In terms of configuration, all the controls that they have recommended are in place, but we are still getting a lot of phishing emails. 

I would like to see a feature that allows us to share a folder from an online archive, which is a sort of mailbox attached to the primary mailbox. Currently, you can share folders, contacts, and calendars only in the primary mailbox. You can't share any folder or other things from the online archive. The limit of the primary mailbox is 50 GB, whereas the online archive is unlimited, so it would be useful if we can share a folder from the online archive. 

I have been using this solution for more than six years.

I interact with them on a regular basis. There are certain cases that we opened two years back, and they are still pending. To enable MFA for a specific user, the admin has to be a global admin. If you want to enable or disable MFA, you have to reach out to the global admin, and we are just waiting for this feature to be enabled.

We moved to this solution because running Exchange Server on-prem is more expensive than moving to the cloud. We don't need to bother about backup, storage, or other things. In on-prem, you have limited storage, and you need to have a team of at least 15 people maintaining Exchange Server for backup, AD, and other things.

If you go with Microsoft, they will give you 80 GB in advance and all those kinds of features. They will also keep asking you to go from E1 to E2, E2 to E3, and now E5. Their prices are high, but as long as the organization is happy to pay and your emails are working seamlessly, it shouldn't be an issue.

We are now evaluating Cisco Email Security, which is better than Microsoft. Google is also there, which can save you some money, but I personally don't like Google's Gmail for business.

I would advise others to go for it undoubtedly. I have been using Microsoft products for more than 30 years, and it is my favorite email solution.

I would rate Microsoft 365 Business a nine out of ten.

From an Office 365 perspective, I would say that Teams and SharePoint and Planner are the most used. What Office 365 offers as a package is what is being at this moment used in the organization for us to work. At this moment, we are not so physically in the office. The majority of us are working remotely and across countries, across regions. The way for us to collaborate together and work together was by using more and more of Office 365 components.

Previously, you had the inconvenience that if you sent an Excel file to someone, you could not work together on the same file, and now you can. With the components that we have available, several people can be working on the same document, at the same time, doing the changes, doing the updates that they need to do. It makes the collaboration and the work more efficient.

We can touch base with our clients and we can touch base internally with our solutions without impacting the work or suffering from a lower speed. The performance and the efficiency of our planning and roadmap are extremely good.

The solution can scale up or down easily to meet the needs of any organization.

The solution is stable.

The initial setup is pretty straightforward.

Technical support is quite helpful and responsive.

It would help, if, in the beginning, there was an onboarding process to show how to set it up properly or how to set up the things properly, or how to have the support they need or the guidance on how they should deploy it. In some cases, there are things that are not so crystal clear. The platform is evolving all the time. It's not that you have, let's say, a quarterly release or a yearly release. Every month there's always something new. That's the reason why it's sometimes difficult to follow up as, in different components, in different areas, the features are evolving also.

They need to give more guidance or some video training or try to understand more what the organization is trying to build or accomplish and assist them on their journey. That sometimes is difficult. The companies, for example, sometimes don't know where they want to go. Only after a few years do they have some certainty. IF a big package is being offered to a company, they should be able to sit the decision-makers down and say "Okay, this is what we have. This is what the tools can do, what the tools can offer you." It would give them really important insights. If they have those insights, then they can make a more, let's say, clear decision.

They should show more examples or POCs. They should be able to say "Okay. I can show you, for example, how this solution was beneficial for our Coca-Cola client." I know Microsoft has several clients with various solutions. It's just a question for them to show the portfolio of each solution, and how the solution was going to develop, and how the solution was deployed to those organizations. Then, potential clients can say "Oh, great. I can reuse this solution for my organization." They don't need to think about how they would use the features from scratch when they can have already something that was, let's say, POC developed.

We've been using the solution for years at least at this point. It's been a while.

The solution is very stable. Even when multiple people are working on the same document, you don't get any sow downs. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution is very scalable and the company is evolving to meet the demands. Microsoft is constantly providing packages and creating packages the allow for more efficient collaboration. They have options for small, medium, and large companies. It suits businesses of all sizes and makes everyone's life much easier. 

We do plan to continue to use the solution.

We've dealt with technical support in the past, and they've always been very good. They are knowledgeable and responsive. We're satisfied with the level of support they provide.

It's my understanding that the initial setup is straightforward. It's an IT process. Since it's a cloud solution, every machine has it. You just need an organization email account which allows you to create an account. All the products are automatically assigned to you. The product is based on a subscription model which allows companies to level up or level down depending on the profile of the user. You can offer the user a certain package, or you can offer him an enterprise-level option with basically everything. That way he can have more components and more functionalities that allow him to do his work.

We had found members of the technical team that handled deployment.

Deployments depend on the company. You may need some security, some administrative individuals, or some IT or ServiceNow team members to keep up with the requests or changes or updates that are required to be done in the tool. Depending on the package that we're talking about or depending on the options that you have, not all the users have admin privileges. Random users therefore may need to make a request from an admin user, and that has to go through a ServiceNow process. Everything depends on how the organization wants to set up that structure. 

You need someone with an Office 365 background or an administration background, to be able to install what is required or to know what is required. You need someone from a security perspective to make sure that there is no breaches. You might need someone for the network also. 

You may need some SharePoint administrator if it's, let's say, topics related to SharePoint. You may need a Teams administrator if it's related to Teams. You may need someone with, let's say, Power Automate or Power Flow expertise and knowledge to also answer those inquiries. It's a deck of people that may be required. If they are going to, let's say, govern the full Office 365 package,  you may need the different people with different expertise or different knowledge across the different components and of each product. 

Our IT team handles the implementation and deployment. When they give the laptop to us to work, they already have installed all the components there. Of course, there are certain components that you can install separately. For example, Power BI. You need to install it separately. However, the Power platform, Power Flow, Power Automate, Microsoft Teams, are already incorporated into the Office 365 account. Since it's a cloud solution, it is installed by default based on the user profile that the user has.

I use this solution in a larger organization. They have an enterprise-level package.

The cost depends on the package. If you're working on an E3 license, it depends also on the contract that you have with Microsoft. There is the standard package if you don't have your own business and you are an independent user so that you pay the cost of markets. However, if you are a large enterprise, usually there's an agreement between vendor management and Microsoft to say, "Okay, we have this amount of people. We want this cost more or less to be applied." The cost usually is less than what is in the higher in the market. It differs from contract to contract.

At this moment, we have a great contract with them. The cost that we're paying for it is affordable. The only thing is, some companies may need some additional support, and for Microsoft to follow up with the evolution on the platforms that they have. Sometimes the companies lack some knowledge or some experience.

At this moment, due to the COVID situation, the majority of the things that are being used in the organization are related to Office 365 products. There was a big expansion of Microsoft Teams, for example, and it's one of the most used components inside the organization. We use it not only for meetings but for other tasks such as importing Power BI reports inside of Microsoft Teams.

We have the solution deployed both on-premises and on the cloud. Right now it's more cloud-driven. In the past, there were some things that were on-premise components. At the moment, due to COVID, almost everything is cloud-based. That allows the collaboration to be more efficient. That means you can have several people working on the same document or the same space at the same time. 

We're using the latest version of the solution.

I would recommend this solution to other companies. 

I would rate it nine out of ten.

We are using Microsoft Office and Teams for collaboration purposes, Microsoft Teams specifically helps us during the COVID phase, increasing productivity for both remote work and onsite work.

We see a productivity increase and a better collaboration platform. Instead of booking a meeting room for discussion, we can just use Teams to meet. 

You can access Microsoft 365 Business from anywhere. You have full access to Office 365 or Outlook 365, and the support is there.

It's always updated because Microsoft does patching regularly.

It's easier to configure, and you don't have to worry about supporting the solution.

The price could be cheaper.

The technical support could be more knowledgeable.

We have been using it for two years.

We use the cloud-based solution.

It is stable.

It is scalable. We have more than 1000 users.

Technical support is okay, but they could be more knowledgeable.

We were using the on-premises version before the cloud solution.

We have a yearly license, and it could be cheaper.

On a scale from one to ten, I would rate Microsoft 365 Business at nine.