Microsoft 365 Business Reviews

I'm a basic user, using it primarily to send and receive emails. That's the extent of my usage, nothing more in-depth.

I'm satisfied with how they handle data, and the people there are very friendly.   

It could be more reasonably priced. It should be more affordable.

I have been using Microsoft 365 Business for a few years.

It is very stable. 

The initial setup is straightforward. You can use it either on your own or with some assistance. I use it in a very simple manner. It's very straightforward. I can set it up and follow the instructions.

It is not so expensive. 

I would rate it an eight and a half out of ten and would recommend it to others.

We use Microsoft 365 Business for scheduling emails and meetings and for features like Excel, PowerPoint, etc.

The platform is stable and easy to use.

There could be less frequent product updates.

I rate the product's stability an eight out of ten.

The initial setup is easy for the cloud version.

We implement the product with the help of our in-house team.

I recommend Microsoft 365 Business to others and rate it a ten out of ten.

Business 365 could potentially affect compliance with local and industry-specific regulations.

We've been using 365 Business for a long time. 

Business 365's performance is good.

Setting up Business 365 is challenging because you need some technical skills. For example, you have to add a few processes where 365's resources are located, so you can activate it. You have to find the path and then activate the product by writing a command.

We have a premium-level license, so we pay extra to get a higher level of support.

I rate Microsoft 365 Business nine out of 10. Microsoft has a good reputation as an SaaS provider, and our enterprise team has a solid relationship with Microsoft. 365 Business meets our needs as an enterprise. I'm personally confident in Microsoft's reputation.

Microsoft 365 Business is used within businesses for all the Office applications within the package. The reality is most of my clients are using Google Docs or Google software but some clients need to have an offline solution. They will have Microsoft software that synchronizes to the cloud.  Microsoft 365 Business comes with all the Office software, such as OneDrive, Outlook, and Exchange.  It is good for collaboration and sharing. The largest benefit today is that it integrates with Teams which is quite useful and the overall integration is good.

Microsoft 365 Business has an abundance of features.

Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive. However, you get used to it, you accept it, and you work away on it.

Google is much more versatile, and they provide a different experience. That is not to say that they are better or worse.

The solution could improve on the synchronization. The synchronization depends on the time of the day and what is happening in the USA. For example, when Americas wakes up, everything slows down at that point but it is to be expected. Sometimes it can take up to 24 hours to synchronize changes. The same is true for Google but they do it differently. There is a lot less frustration around Google Workspace than there is around Microsoft 365.

I have been using Microsoft 365 Business for approximately a couple of years.

The solution is stable. However, the problem with Microsoft, in general, is the management platform is incredibly slow. The synchronization and platform can be very slow because you have one platform with probably millions of dependencies, this can affect performance. You do not have these issues with Google, G Suite, or Google Workspace. When you make any kind of change to Microsoft 365 business, nine times out of ten, it is going to work. It is a very complex platform but it does not have to be.

Microsoft 365 Business is scalable enough.

I have approximately 50 customers using the solution. The majority of my customers are using Google Workspace.

Microsoft technical support is good. A lot of the time I know more than tech support, but that is only because I have been using these solutions for a long time. You have to go through the process to get technical support similar to any big company. They are professional and good communicators. However, it is a bit of a lengthy process to actually get to where you need to go, this is something you have to accept. There are different levels of support and you have to follow the process which is understandable.

I have used Google Workspace.

The implementation of Microsoft 365 Business is easy. You have an installer, you deploy it, and it installs offline. You can also access the solution through the portal.

I have been involved in the implementation of the solution. I work with other companies and their IT departments to oversee the operations. I help with configuration changes, some training, and anything else they might need.

The price of the Microsoft 365 Business is fair. It is a great suite of products, but then there are other great products on the market as well. The main concern is competition. With Microsoft generally, it comes down to what people have become familiar with, what people have grown up using when they were younger, and when they are older. It depends on the actual adoption of the environment that they work in. The price is not an issue, it is about what people are used to using, and what they are familiar with is what influences their purchase.

Customers can sign up for an annual commitment where they are paying monthly, but it is an annual commitment. I mostly sell annual commitment and it is paid monthly. Which allows them in certain situations to roll the license over. For example, If someone leaves the company, then the license can be allocated to somebody else without having to buy an additional license.

I have evaluated other solutions.

I have been using Microsoft for over 20 years and when you use Microsoft for a certain period of time, you get used to the way they do things, whether or not you like it, it does not matter. Microsoft is not the most intuitive of platforms, with regards to their Azure cloud. From a UX point of view, I would rate it approximately a six or seven out of ten. However, from a functionality point of view, I would rate it approximately an eight out of ten.

If someone is looking for a fully integrated solution that is not Google, then the next best choice is Microsoft 365. From a cost point of view, Google Workspace and Microsoft costs are not complicated anymore. Microsoft does become more expensive when you start adding on features. Google does not have that issue. I mostly recommend Google Workspace over Microsoft. The only reason somebody would want Microsoft over Google is that they are used to the Microsoft desktop applications. Microsoft Azure is not the most user-friendly platform compared to AWS, for example.  Most of the time, I recommend Google Workspace.

I rate Microsoft 365 Business a seven out of ten.

I'm using the solution for business applications. I'm using MS Word, PowerPoint  and Excel and the way I'm using it, it provides me with what I need to do my work.

We're very comfortable with the solution. Since we've been using the product for so long, we're very comfortable with its functionalities.

The solution is scalable.

The stability is good.

One thing that's nice with Office applications, Excel, PowerPoint,  is that  Microsoft and Esri, the manufacturer of ArcGIS, based in California, they have collaboration that provides ArcGIS tools, a mapping technology, within MS Office software.  You can easily drag maps into PowerPoint, for example, or use ArcGIS in Excel to put location context to information. You can immediately access ArcGIS while working within the environment of these tools provided that ArcGIS is on board as well. 

Office applications have been the dominant application for business. In the Philippines, most of the applications are in the MS Office suite. One would want to build skills on these tools as they are what is required and in use in organizations. Doing this increases qualification.

The only problem with 365 nowadays is that it expires. Unlike before, when it would not, nowadays, most of the different tools, most of the computer applications licenses, expires. Even outside of the GIS, Geographic Information System, nowadays in the past couple of years, most of our products also expires.

We've been using the solution for four or five years or so. I've used it for a while. 

The solution is stable. This based from our experiences in using it over the past three decades. It's very reliable. 

In terms of the number of licenses, it is scalable. For example, if now you're using an Office application for five users, then you have the option to increase the number of licenses, to ten or 20 or more. It goes as big as you need it to. 

I've never directly dealt with Microsoft technical support. We have an internal ITP for that, which provides us with support. Therefore, I can't speak to how helpful or responsive they are. 

Before Office 365, we used Microsoft products for a very long time. There's no problem with anything. From the old Office applications to 365, we have had Microsoft in our business for a very long time already.

We are an end-user as well as a partner. We had a partnership before as a developer. 

I'd rate the solution at an eight out of ten. We're pretty happy with its capabilities. 

I'm using all the fundamental stuff such as Outlook, Teams, PowerPoint, and Word. I use Excel an awful lot for data analysis.

As a small business, the big thing for us is the ability to onboard new people easily. We have people come on board for both short and long term projects. Getting them a corporate identity through email is important and it needs to be painless.

Through the admin portal, it's a matter of minutes to add new users, assign a license or buy a new license, and get them logged on. It takes 10 to 15 minutes. 

A lot of the administration is done through the web interface, and that can be a little clunky sometimes. It is changing. They have a legacy interface and the new interface. So, it takes a little while to get used to one over the other, but it is not a huge thing. In the end, it usually works out.

In Teams, it is a little tricky to set up a guest or to become a guest on someone's domain, but if people do that, then you have an improvement in the shared access. The real pain, which is not a big thing, in Teams is if you're a small business user, it is really hard to get somebody on a different domain into your list of contacts. You can't just chat with them or start an instant meeting. That is easier to do with Zoom, which I also use. The real issue in Teams is that if you're not on the same domain, a lot of the good functionality falls apart. You have to actually be a guest in the other person's domain. I have a large customer, and they created a guest account for me in their domain so that I can chat with people inside their organization as though I was inside their organization, but not everybody is willing to do that. Some of my customers are Aerospace and Defense, and nobody gets on their domain. So, if you're in two different domains, the communication sucks, and you're better off picking up your phone, which is bad. If you go back to the old model of Skype, you could add people, and then you could chat with them whether they were in your domain or not.

I have been using this solution for about five years.

It is quite stable. I had no issues, and uptime is good.

I haven't really dealt with tech support. It has been more around admin and billing, but it has been good. I probably needed some help from tech support a long time ago. They have multiple ways to connect. They can connect with you by email, or they can do a Remote Desktop or RDP. You can basically send them your cell phone number and tell them when you're ready for a call, and they'll call you. So, it has been really good.

Setting everything up initially was pretty straightforward. I didn't get the domain name through Microsoft, but I was able to link everything to a domain that I had purchased from a totally different organization. 

Essentially, I got the exchange servers connected to a domain that I had purchased from somewhere else. It was pretty easy. The most complex part was where you have to go and set up some of the detailed information relating to the domain name. You have to change some mappings and settings in the MX record when you link it to the domain. You have to go back to where your domain is being hosted and modify the MX records based on the information that Microsoft gives you. It validates that you've got it right and tells you what is working or what is not working. It tells you which settings are or are not correct. So, even though creating MX record entries is a little bit complex, they walk you through it really well

I have one of the higher level business licenses, and then I have a number of very basic, lower-cost cost subscriptions for our short term team members. We're a small organization of a dozen people.

We considered Google but almost all of our customers are Microsoft shops.

I come from an organization of 1,200 people, and around the time I was leaving, everything was being migrated to Office 365. The fact that Teams is bundled with the package now is a big thing because a lot of larger organizations are using Teams, so it lets you connect to them rather well.

I would rate this solution a nine out of 10.

We are using Microsoft 365 Business for many of the applications that it includes, such as all the office applications, Dynamics, and Power BI.

We moved from the on-premise version of Office which had limitations. The cloud version has given us more agility and the ability to focus on the service instead of on the administration. We can spend more time on our core business instead of on the IT teams.

The current product they provide has been very satisfying. The email service has been operating perfectly. Dynamics CRM is the best and competes well with the non-CRM products in the market, such as Salesforce.

Microsoft needs to enhance its part in service management. I believe they have a product called Orchestrator, it does not get the same benefits and functionality as the rest of the solutions such as Dynamics or Office 365. They can improve by providing more integration with other solutions to cover the full business spectrum of needs, this would be a great benefit.

Office 365 Business needs to fully be shifted to the cloud because of the improved functionality. Many corporations, such as ours, are looking to be fully implemented on the cloud. The domain functionality and active directory should be fully available on the cloud platform. They need to look at this point because having things local, such as local domain and local policy, need to be shifted and available on the Office 365 platform. This would be good for corporations to have a full cloud solution.

I have been using this solution for approximately nine years.

The solution is highly stable. If there is ever an issue it is minor, they provide an uptime of approximately 99 percent.

Microsoft 365 Business is scalable.

The basic support is not very good. The first level technical team, they need a big improvement because their knowledge is very limited. I think they are just reading a knowledge base script and trying to solve the problem. They are not very technical to be able to solve a problem directly. You need to go around and around with Microsoft in order to get your problem solved. However, if you have the premier support contract, this would be easy for you to manage your issues, even if you have big problems. For the normal support basic support, they need to improve it. I think this is the weakest point for Microsoft.

The initial installation was very easy.

The solution is expensive. Basic support comes free with the regular subscription but the premier support cost extra.

I would highly recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

We use the product to collaborate for client meetings via video calls using Teams. We can also use it for storage and share documents with other colleagues.

The product's most valuable features are quick integration and video calls.

The platform's pricing needs improvement.

We have been using Microsoft 365 Business for ten years.

It is a stable platform.

The technical support team responds to the queries.

I use Google Docs sometimes.

The initial setup process is straightforward. It takes a few minutes to complete once connected to the internet.

The product can be implemented with the help of an in-house team.

The product's pricing could be better. 

I recommend Microsoft 365 Business and rate it an eight out of ten.