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Hemchand KG - PeerSpot reviewer
RPA Project Manager at a outsourcing company with 10,001+ employees
Real User
Nov 8, 2021
Scalable with good availability
Pros and Cons
  • "The best thing about 365 Business is its availability."
  • "We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss."

What is our primary use case?

Mainly, we are using 365 Business for enterprise automation, which we are currently doing for one of our clients.

What is most valuable?

The best thing about 365 Business is its availability.

What needs improvement?

We have OneNote, where you type something, and it's saved automatically, so if Microsoft could add that option in 365, it would help us avoid potential data loss.

For how long have I used the solution?

I've been using 365 Business for more than 10 years now.

Buyer's Guide
Microsoft 365 Business
June 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,417 professionals have used our research since 2012.

What do I think about the stability of the solution?

365 Business is stable. 

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. Almost everyone in my company uses it, so that's thousands of people.

What's my experience with pricing, setup cost, and licensing?

I can't comment on the price because my organization handles the license, but I think I'm happy with whatever it is. I think an annual license should be suitable. A monthly license also works because it's good to have the option to stop subscribing after three months.

What other advice do I have?

I rate Microsoft 365 Business eight out of 10. I would recommend it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1681899 - PeerSpot reviewer
Technical Sales Specialist at a tech services company with 501-1,000 employees
Real User
Oct 24, 2021
Office 365 is cloud-based, the full-featured experience can be accessed from anywhere, on any device, as long as they're online.
Pros and Cons
  • "It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative."
  • "Microsoft 365 Business has helped my organization get organized using email, calendar and contacts all perfectly synchronized with a real time collaboration."
  • "I'd like to see a more customizable interface. We're used to seeing Office 365 with a white background and black foreground, and I'm aware that you can customize 365 to change it to a black background. but I want more options aside from the standard settings."
  • "It will be nice if the constant/regular updates can be minimized and I also notice that the application is highly resource intensive and needs to be checked."

What is our primary use case?

Myself and my colleagues have been using Microsoft 365 for our real-time communication (Teams), social networks, mailing, document processing and much more. 

My company has employee of almost 600 staff across regions.

How has it helped my organization?

Microsoft 365 Business has helped my organization get organized using email, calendar and contacts all perfectly synchronized with a real time collaboration.

What is most valuable?

It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative. I see what's going on in Microsoft DevOps to be very intriguing. We have artificial intelligence and machine learning that can help us with everything, like how you respond to daily emails, collaboration, etc.

What needs improvement?

It will be nice if the constant/regular updates can be minimized  and I also notice that the application is highly resource intensive and needs to be checked. 

Microsoft also need to find a way to educate their customers on how best to utilize their paid apps because they hardly use up to 20% of the features. 

For how long have I used the solution?

I've been exposed to the usage of Microsoft Office 365 (now Microsoft 365) Business as far back as 2012 in my former company. And the application suite has continued to improve from time to time with a lot of outstanding features releases. 

What do I think about the stability of the solution?

It's relative stable

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable

What other advice do I have?

I give 365 Business an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Microsoft 365 Business
June 2026
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,417 professionals have used our research since 2012.
reviewer903033 - PeerSpot reviewer
Marketing & Sales Services at a pharma/biotech company with 201-500 employees
Real User
Oct 24, 2021
A flexible solution which is stable, scalable and boasts good tech support and easy installation
Pros and Cons
  • "I consider the installation to have been very easy."
  • "All things considered, the software can support all of our use needs during our work time."
  • "The solution should have better integration with other platforms."

What is our primary use case?

The solution can be used for everything, including shared point outlook and recommendations teams. 

What is most valuable?

The solution's best feature is its flexibility.

What needs improvement?

The solution should have better integration with other platforms.

We are making a huge financial investment in processing that system and in finding the right software solution. We are trying to optimize this process and to find the ideal solution for  integrating our Microsoft software with the rest of our processing systems

For how long have I used the solution?

I have been working with Microsoft 365 Business for five or six months, although I believe that my company, in which I am new, has been doing so for five or ten years. 

What do I think about the stability of the solution?

The solution is definitely stable. 

What do I think about the scalability of the solution?

The solution is definitely scalable. 

How are customer service and support?

Tech support is fine.

When I encounter a problem, I get in touch with the IT department and they resolve it for me. As such, I do not have a clear picture of the response time. I can say that Microsoft's response time is very fast. 

How was the initial setup?

I consider the installation to have been very easy. 

It took 30 minutes per day. 

What about the implementation team?

The installation can be done on one's own. 

When it comes to the deployment and maintenance of the solution, we are talking about a big organization. As such, we have 40 people in management roles, 20 in engineering and several workers in the production department who use the solution.

What's my experience with pricing, setup cost, and licensing?

The licensing of the solution is monthly.

What other advice do I have?

While I don't have a clear picture of the financial outlay we are making for this kind of software, I believe that it can cover everything, including the processing of that system and that which relates to our CAC customers. All things considered, the software can support all of our use needs during our work time. 

We will certainly continue to use the solution.

I would absolutely recommend the solution to others. It is easy to use, which is its greatest feature. 

There are around 1,000 customers making use of the solution in our organization.

I would estimate that 90 percent of our workforce makes use of the solution.

I, for sure, have plans to continue using the solution. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technology Security Specialist at a financial services firm with 5,001-10,000 employees
Real User
Oct 20, 2021
Easy to use, implementation straightforward, and scalable
Pros and Cons
  • "Microsoft 365 Business is easy to use. Most companies use Microsoft Windows as an operating system making the use of this solution straightforward. There is a small learning curve and it is something everyone can adapt to easily."
  • "The price of the license for Microsoft 365 Business can be expensive for smaller businesses and should be adjusted."

What is our primary use case?

We use a lot of the applications that come with Microsoft 365 Business, such as Sharepoint, Teams, and Outlook.

What is most valuable?

Microsoft 365 Business is easy to use. Most companies use Microsoft Windows as an operating system making the use of this solution straightforward. There is a small learning curve and it is something everyone can adapt to easily.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately six years.

What do I think about the stability of the solution?

I would recommend this solution to others and we plan to continue using it in the future.

I have found Microsoft 365 Business to be stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable.

We have approximately 6,000 using the solution in my organization.

How are customer service and support?

The technical support is very responsive and they have different levels of support. However, the response time depends on the license that has been purchased.

How was the initial setup?

When I joined this organization they had already installed Microsoft 365 Business, but the project took approximately six months. I have now onboarded the solution across the organization. Microsoft 365 Business is on the cloud making the installation straightforward. The deployment does not take a long time, you have to take time to migrate all of the users which was done in a phased approach. It took about six months to migrate everyone.

What about the implementation team?

We have a team of five administrators that do the maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of the license for Microsoft 365 Business can be expensive for smaller businesses and should be adjusted. The overall pricing model can be improved upon.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior System & Security Administrator at a retailer with 51-200 employees
Real User
Top 20
Oct 19, 2021
Easy to use, good user interface, and helpful support
Pros and Cons
  • "Microsoft 365 Business applications are very used to use and have a good interface."

    What is our primary use case?

    We use Microsoft 365 Business for documentation, Teams, OneDrive, and Exchange Online.

    What is most valuable?

    Microsoft 365 Business applications are very used to use and have a good interface.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for approximately five years.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 100 users using the solution.

    How are customer service and support?

    We have a contract with Microsoft for support, we can open a support ticket and they will contact us within two hours by phone or email. The time frame for a resolution can depend on the issue we are facing. They have been very helpful.

    How was the initial setup?

    Microsoft 365 Business is easy to implement. It takes approximately one hour to complete.

    What about the implementation team?

    For the deployment and maintenance of the solution, we have a team of three or four technicians and one manager.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution could be reduced, it is expensive. We recommend customers purchase annual subscriptions because they receive a discount of two free months.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft 365 Business a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Senior DBA & IT Consultant at MA Consulting
    Real User
    Oct 19, 2021
    A stable and scalable solution with straightforward use and installation and good tech support
    Pros and Cons
    • "The solution is nice and straightforward."
    • "Microsoft offers many features; when one buys a Microsoft license, he pays for everything inclusively, including Windows, Office, databases, BI and other Microsoft solutions, and everything is visible."
    • "There is an error in the languages which creates a very big problem."

    What is our primary use case?

    Everyone in our organization uses Office, including PowerPoint, SharePoint, Teams and Outlook.

    What is most valuable?

    The solution is nice and straightforward. They are in the process of expanding everything to the mobile to allow for integration between it. 

    What needs improvement?

    The acrylic solution could be improved. There is an error in the languages which creates a very big problem. In Hebrew one writes from right to left, not the converse. Customers receive emails in which the English word appears at the beginning instead of the end. This makes reading challenging. There is still an issue with the Greek language. 

    For how long have I used the solution?

    We have been using Microsoft 365 Business since the beginning. 

    What do I think about the stability of the solution?

    The solution is very stable.

    What do I think about the scalability of the solution?

    Thes solution is scalable. 

    How are customer service and support?

    The technical support, being Microsoft, is good. Usually, there are no problems with the solution, as it is used by everybody, from secretaries to professionals. 

    How was the initial setup?

    As the solution is cloud-based, the installation is straightforward. 

    What's my experience with pricing, setup cost, and licensing?

    The licensing costs are not expensive. The prices are okay. Nowadays, Office 365 is available and I see companies working with this. It can also be rented monthly or bought on-premises. 

    The payment terms can vary. One who rents Office 365 will accrue a monthly cost. One who rents the on-premises version of Office from Microsoft, as opposed to its cloud-based counterpart, will have the option of paying for it annually or purchasing a single license with support. 

    Microsoft offers many features. When one buys a Microsoft license, he pays for everything inclusively, including Windows, Office, databases, BI and other Microsoft solutions. Everything is visible. One does not pay for the individual components but for the solution itself. 

    What other advice do I have?

    Everybody uses Office. I am not aware of a single customer who does not. I think this rule applies to everyone in Israel uniformly. 

    The number of people using the solution matches the size of the population in the country. 

    I don't believe that use of Microsoft 365 Business over some other solution is really optional. This said, those using Apple or Mac have the option of going with OpenOffice, but 99 percent of the Israeli market goes with Microsoft and Windows, in which Office comes bundled in it. Perhaps in the United States this is different, as they have a much greater propensity to use Mac.

    I rate Microsoft 365 Business as a ten out of ten. everyone uses it and there is really no alternative available. While the market makes available other choices, they cannot compete with Microsoft. There is the OpenOffice option, which I believe is employed with Mac and Apple. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer931254 - PeerSpot reviewer
    Partner IT Transformation Consulting, Principal Analyst, Cabot Partners at a outsourcing company with 1-10 employees
    Real User
    Oct 18, 2021
    Consistent design with good cloud services but it can be difficult to get support when needed
    Pros and Cons
    • "I like that it is easy to transfer to different devices, such as a different laptop. Everything is cloud-based, which I appreciate."
    • "I personally like the fact that it's on the cloud and it's easy to access my documents from anywhere."
    • "Most Microsoft applications are not the most user-friendly."

    What is our primary use case?

    I primarily use the solution for the Microsoft Office Suite and Outlook.

    What is most valuable?

    I used to use 365 when I was at IBM, and, at later stages in my career, at other companies. I used to have my own license at home. Now, I have my own consulting firm. Recently, I got a laptop. I felt that transferring all the information from one laptop to the other was a painful experience. I got 365, as it is in the cloud, and due to that, I can just download my user information and I'm ready to go. 

    The solution is stable. 

    I like that it is easy to transfer to different devices, such as a different laptop. Everything is cloud-based, which I appreciate.

    While I like the fact that Microsoft is constantly updating its services, I also like the fact that Excel is pretty much the same since I started using it on Day One. 

    What needs improvement?

    Coming from larger companies, if you had 365 questions for Microsoft, it was hard to get a hold of them. The one way I could get answers was by talking to a friend, or one who has used 365 as well. Microsoft has no time for the little guy. I can Google to look for answers, however, you run the risk of getting answers that are baseless. It would be easier to use if you could get better help if you need it. 

    Most Microsoft applications are not the most user-friendly.

    For how long have I used the solution?

    I've used the product for a while. I've always used Microsoft for the most part.

    What do I think about the stability of the solution?

    The stability has been fine for the most part.

    How are customer service and support?

    As an individual user, getting a hold of technical support can be difficult. Once, I actually found a number and I waited for an hour and a half. The guy who helped me, I can't thank him enough. He went beyond. I was extremely happy about the assistance. That said, typically, it's hard to get help.

    Which solution did I use previously and why did I switch?

    I've used G Suite before as well. However, I'm a Microsoft guy. I'm 65, so I've used Microsoft all my life. G Suite is extremely good, however, as I see it, I'm not comfortable with it. I see the younger people getting faster with it. 

    What's my experience with pricing, setup cost, and licensing?

    The cost of the solution is approximately $120 a year.

    What other advice do I have?

    I'm an end-user of the solution. We mostly work with IBM, which is a bigger part of our offering.

    While there's a way to use it on an enterprise level, I can only speak to individual usage. I personally like the fact that it's on the cloud and it's easy to access my documents from anywhere. 

    I'd rate the solution at a seven out of ten. For the most part, the solution has been great. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer753033 - PeerSpot reviewer
    Manager - Digital Initiatives at SBI Life Insurance Company Ltd. at a insurance company with 10,001+ employees
    Real User
    Oct 18, 2021
    Simple to use, but the stability needs improvement
    Pros and Cons
    • "It is easy to use."
    • "Overall, Microsoft 365 Business is a stable product."
    • "The stability could be improved."

    What is most valuable?

    It is easy to use.

    What needs improvement?

    The stability could be improved.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for approximately one year.

    We are using the latest version.

    What do I think about the stability of the solution?

    Overall, Microsoft 365 Business is a stable product. It will occasionally hang, but this is extremely rare. It is also possible that it is a hardware issue.

    What do I think about the scalability of the solution?

    Scalability is an area I have yet to explore.

    This solution is used by thousands of people in our organization.

    How are customer service and support?

    I have not contacted technical support. If I run into any issues, I contact our technical team

    Which solution did I use previously and why did I switch?

    We are also using Lotus Notes, Gmail, and Windows 10 is our operating system.

    We have been using Windows 10 for approximately six years. We use it to run our personal applications.

    When I have any issues, I just have my tech team look at my laptop.

    I would rate Windows 10 a seven out of ten.

    How was the initial setup?

    I was not a part of the installation.

    What about the implementation team?

    We had a technical team help and install it.

    What's my experience with pricing, setup cost, and licensing?

    I don't pay any licensing fees.

    What other advice do I have?

    I would recommend this solution to others who are interested in using it.

    I would rate Microsoft 365 Business a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Wondwossen Abebe Kebede - PeerSpot reviewer
    Program and performance manager at Ethio Telecom
    Real User
    Oct 17, 2021
    Performance is good
    Pros and Cons
    • "Microsoft has a good reputation as an SaaS provider, and our enterprise team has a solid relationship with Microsoft. 365 Business meets our needs as an enterprise."
    • "Business 365 could potentially affect compliance with local and industry-specific regulations."

    What needs improvement?

    Business 365 could potentially affect compliance with local and industry-specific regulations.

    For how long have I used the solution?

    We've been using 365 Business for a long time. 

    What do I think about the stability of the solution?

    Business 365's performance is good.

    How was the initial setup?

    Setting up Business 365 is challenging because you need some technical skills. For example, you have to add a few processes where 365's resources are located, so you can activate it. You have to find the path and then activate the product by writing a command.

    What's my experience with pricing, setup cost, and licensing?

    We have a premium-level license, so we pay extra to get a higher level of support.

    What other advice do I have?

    I rate Microsoft 365 Business nine out of 10. Microsoft has a good reputation as an SaaS provider, and our enterprise team has a solid relationship with Microsoft. 365 Business meets our needs as an enterprise. I'm personally confident in Microsoft's reputation.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Senior Account Manager at a tech services company with 11-50 employees
    Real User
    Oct 14, 2021
    Easy to integrate, problem-free, and widely used across companies
    Pros and Cons
    • "The integration with all of the combinations of tools has been problem-free so far."
    • "The solution could be a bit more mobile-friendly. It's easier to use on a desktop or laptop."

    What is most valuable?

    The integration has been easy. The integration with all of the combinations of tools has been problem-free so far. 

    It's a pretty ubiquitous product. Most companies use it for many tasks within their organization.

    What needs improvement?

    The solution could be a bit more mobile-friendly. It's easier to use on a desktop or laptop. It's a bit different on the phone. 

    The applications could be more user-friendly for end-users - and this is especially true for the mobile version as everyone is doing everything on their phone these days. If there's something urgent, if you're on a vacation or something, you have to send an emergent presentation, an important proposal, something like that, you tend to use your phone. That's why they have to improve the licensing regarding mobile apps.

    For how long have I used the solution?

    We've used the solution since the company started, which is 2014. It's been seven or so years now.

    What do I think about the scalability of the solution?

    We have about 100 users on the solution. We're still a small to mid-size organization.

    We use it across all departments, including marketing, HR, and finance. The C-level sales department also uses it a lot. We have a technical team and the pre-sales team as our job functions or our scope involves implementation for customers. We provide and implement new solutions, et cetera. 

    Which solution did I use previously and why did I switch?

    We also are a Microsoft partner. We started with Microsoft 365 first. We didn't use Gmail or any other solutions for security reasons. We've been using Microsoft 365 since the beginning.

    What other advice do I have?

    We are users and we are also Microsoft partners. We're resellers. 

    I'm not sure which version we're using at the moment. Our technical team would track that level of detail. Likely, it's the latest update. It depends on our work rotation. We have to do the batching and we have to download all the new batches for security reasons as we have infrastructure and architecture that concerns our customers. That's why we're used to updating all of our applications and handling batching from the security layers. We use a cloud deployment.

    For most companies, it's the core of their business. That's why I would rate it at a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.