Microsoft 365 Business Reviews

I use the solution for emails.

The security provided by the solution is valuable. It works well.

The stability could be improved.

I have been using the solution for some years.

I rate the tool’s stability an eight out of ten.

The tool is scalable. Approximately 200 people are using the product in our organization. We need ten people to deploy and maintain the tool.

The setup is easy. I can do it by myself.

The solution is not very expensive.

I recommend the product to others. Overall, I rate the tool an eight out of ten.

Business 365 could potentially affect compliance with local and industry-specific regulations.

We've been using 365 Business for a long time. 

Business 365's performance is good.

Setting up Business 365 is challenging because you need some technical skills. For example, you have to add a few processes where 365's resources are located, so you can activate it. You have to find the path and then activate the product by writing a command.

We have a premium-level license, so we pay extra to get a higher level of support.

I rate Microsoft 365 Business nine out of 10. Microsoft has a good reputation as an SaaS provider, and our enterprise team has a solid relationship with Microsoft. 365 Business meets our needs as an enterprise. I'm personally confident in Microsoft's reputation.

We use this product internally for our own systems, and we also recommend it and set it up for our clients too. We're partners with Microsoft and I'm the managing director of our company. 

We have seen an improvement in efficiency; the ability to have multiple people edit documents concurrently using Teams is a great feature that saves us a lot of time. 

I like that the solution is available online as well as via desktop applications when it's deployed in the cloud.

Some of the menu options are not as logical as you would think, and it takes a lot of skill and thought and sometimes a little bit of research, to figure out what it is you're actually wanting to do and how to go about it. I think the solution could be a little better on mobile; viewing some things can be a bit difficult and if you're trying to edit something it can be somewhat challenging.

I've been using this solution for a couple of years. 

Stability of the solution is good, we haven't had any problems. 

The scalability is good, we have hundreds of users. 

The technical support is good, once you create a ticket the support is there. There's also plenty of documentation online. 

The initial setup is straightforward although I'm an IT professional and that helps. If you were a standard user, deployment might be a little more difficult. 

License fees can be paid monthly or annually and there are no extra costs involved. Licensing is reasonable and is on a tiered system so you can select what you want. In that respect, the license is scalable and it works well for some of our smaller clients who don't need all the features. 

The Microsoft mail server is a very strong and stable solution, good for business reliability and usability rather than some of the smaller email solutions or trying to host the solution yourself. 

I rate this solution nine out of 10. 

The solution is used heavily at our customer's end. Our businesses involve consulting in a lot of stuff related to accounting and other various business aspects. They are heavy users of Office 365 applications such as Word, PowerPoint, Excel, and, of course, Outlook. Outlook is the lifeline of this business. All business communication happens through it.

It is easy to use. 

It's mostly stable. There are no issues.

Support can be reached easily. 

They are constantly adding new features every week or every month or so. They really think about what the customers need and they work to build that into the product.

The scalability has been good. 

We had some hiccups where people would inadvertently send things out to external parties. When they realized, they just blame Outlook for being at fault, however, they do not think of themselves as a problem. They do not try to make changes to the behavior that they follow. That's why we are trying to figure out what other solutions are out there - to see which could probably aid end users. We need something to stop them before they send out an email to an external party. If they're prompted to check before sending, we can prevent data from getting leaked out to external parties. I'm not sure if that's a feature that could possibly be added to Outlook.

If Microsoft could do something about data loss prevention, that would be ideal. There needs to be more than just the capability of flagging an end-user.

Of late, the support has been very patchy at Microsoft's end. It's been like this for about one to two years now. From a support perspective, if you want to rank how good the support is, it's probably around seven at this point in time.

There used to be a lot of articles, however, they've dropped off or have gotten removed and therefore there's less available knowledge online. They need to work on building up their documentation again.

The solution could always be a bit more secure.

If there was a way to make the product more intuitive, that would be helpful for the end-users.

We've been using the solution from the start - when Microsoft started with 365. At that time, it was Office 365. Prior to that, it was called Exchange Online. I've been there from the start. It would probably be six to seven years plus of experience that I have with 365.

It is a stable platform. If any issues come up, Microsoft is able to fix them quite easily. Some issues take time. That depends on the complexity of the product. However, overall, from an enterprise standpoint, we are pretty satisfied with Microsoft.

It is scalable. Microsoft is based on a cloud platform. Therefore, anytime we have new users or a new company that is onboarded into our organization, we are able to do it pretty easily. It doesn't take a lot of effort and Microsoft is there to help us out if there are deployment issues.

We have hundreds of thousands of users on the solution.

There are hundreds of people who are in our engineering department and some of them are outsourced. There are more than, I would say, 500 people who are involved in M365. The exact numbers I don't have.

Support is okay, however, it could be better. Over the last few years, I have noticed it is not as consistent as it once was. That's an aspect they could improve.

The initial setup is something I do not deal with. That said, it's a straightforward install for end-users and we have SCCM and Intune that helps in the installation process. Intune is not being used. It's mostly SCCM that is used to deploy applications. Implementation is something that a different group does. I cannot say how good or how bad the experience is. It's my understanding that it just depends.

A couple of years back, before I joined the company as a contractor, they made the switch to Exchange Online. They had a dedicated subscription. There's a public cloud and a private cloud. They have some sort of a private cloud where they have specific servers allocated to this firm. A couple of years back, around three or four years back, the company decided to move out from that into a completely public cloud. Now, the firm is on an entirely public cloud.

The product's cost is based on a monthly license per user. We pay a certain amount per month, per year and that's about it. That's all I know from licensing perspective. It is monthly that it is billed.

I'm a consultant.

Basically, you sign up for the service, you get your email account, and then you get access to something like SharePoint, Teams, and other Microsoft services. It's a complete solution within the cloud.

The product is pretty perfect. I'd rate it at a ten out of ten.

I would say other enterprises should use the solution. A lot of enterprises are using Microsoft 365 because of its strengths and the way new features are released. A lot of customers like us are interested in trying out new products and new features as they come.

Microsoft Teams, without a shadow of doubt, is the best platform ever. 

It is also very stable with a lot of options.

They should simplify breakout rooms a bit. Breakout rooms are probably the most important factor. They have done some work on breakout rooms, but they probably have to do a bit more to make them simpler.

I have been using this solution for the last eight years.

It is very stable.

It is scalable. Currently, we have over 1,200 users. We are also rolling it out to students, and our number of users will roughly be from 3,500 to 4,000. These users will be across the globe at the following locations: Geneva, Paris, London, Dhaka in Bangladesh, Hyderabad in India, Maputo in Mozambique, Mombasa in Kenya, and few locations in Canada and the US.

Their technical support is extremely good. They walk you through, and if needed, they are happy to talk to you for a couple of hours. It doesn't matter whether it is the middle of the night or early morning.

For students, we have been using Google Suite, but they are no match with Microsoft. So, we are moving out. A limitation of Google is that it is not present at every location. They were able to deploy it for India and Kenya, but for Mozambique, after trying for six months, they refused. They asked for a lot of information, and we gave them all the information. They kept us waiting for six months, and then they came back and said, "No, sorry, we can't provide." That was very disheartening.

In terms of support, Google is no match with Microsoft. Google probably doesn't provide support.

Its installation is so simple. You just have to turn the service on from the global account, and then a user can just log in to his or her account and download and install it. A user doesn't need support. There is, of course, a bit of difference from user to user, but generally, it is fairly simple. You could just click Next and do it yourself. It takes less than five minutes.

I have done it myself, and I have also seen non-IT users doing it themselves.

Our licensing is annual. We have a Volume Licensing deal with them.

We straight away went to Microsoft.

I would recommend this solution without a shadow of doubt. I would rate Microsoft 365 Business a ten out of ten.

Our entire company uses this solution — roughly 25,000 people. We use Microsoft 365 Business for email, for example. 

We definitely plan to keep using this solution. 

Teams and SharePoint are both great. 

There should be more alignment between Windows solutions, mobile solutions, and web solutions. That way the user experience is always the same. Currently, a Windows solution is very powerful whereas the mobile experience is basic.

I can't comment on support as I have never had to contact them.

As this is a cloud-based solution, there is no setup required.

The licensing could probably be cheaper, but I have nothing to compare it to. 

As an end-user, I would give Microsoft 365 Business an overall rating of nine out of ten — I am very happy with it. 

We use the product for business processes. 

Microsoft 365 Business is an easy-to-use solution. 

The tool should improve its interface.

I have been using the product for ten years. 

I rate the product's stability a nine out of ten. 

Microsoft 365 Business is scalable. 

Microsoft 365 Business' deployment is easy. Deployment is completed in 10 days. 

Microsoft 365 Business is expensive. 

I rate the product an eight out of ten. 

We use the product for sending and receiving emails.

The platform has a good performance. It helps us in finding emails.

There could be more integration with different platforms for the product.

We have been using Microsoft 365 Business for four or five years.

I rate the platform’s stability an eight or nine out of ten.

We have more than 200 Microsoft 365 Business users in our organization. It is a scalable product. We plan to increase the number of licenses. However, it will be expensive.

The initial setup process takes less than a day to complete. It requires one executive to work on it.

We have a technical team and a consultant to assist with product implementation.

Microsoft 365 Business generates a return on investment for us.

I recommend Microsoft 365 Business and rate it an eight out of ten. Its user interface works fine.