We use the Microsoft 365 Business in our organization for many of the bundled applications within, such as SharePoint, Outlook, Teams, and PowerPoint.
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Highly scalable, beneficial collaboration, and can be used anywhere
Pros and Cons
- "The most valuable features of Microsoft 365 Business are the collaboration and it can be used anywhere. For example, I can carry out my job functions from home."
- "This solution could improve by having better integration with other platforms."
What is our primary use case?
What is most valuable?
The most valuable features of Microsoft 365 Business are the collaboration and it can be used anywhere. For example, I can carry out my job functions from home.
What needs improvement?
This solution could improve by having better integration with other platforms.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
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Microsoft 365 Business
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What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is highly scalable.
We have approximately 500 users using this solution in my organization
How was the initial setup?
The installation is straightforward and seamless.
What about the implementation team?
We have some policies that only allow our IT department to do the implementations. We have a large technical team that handles the deployment and maintenance of the soltuion.
What was our ROI?
By using Microsoft 365 Business it has saved us money because we do not have to pay for infrastructure. We do not have to implement physical servers or anything else in our environment.
What's my experience with pricing, setup cost, and licensing?
There is an annual license to use this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Graduate Trainee at a computer software company with 51-200 employees
Offers great versatility and very stable
Pros and Cons
- "Offers very good versatility."
- "Integration between Excel and the SQL Server could work more efficiently."
What is our primary use case?
This product is the go-to solution for all my office needs.
What is most valuable?
I really like the versatility that Microsoft 365 Business offers.
What needs improvement?
I'd like to see better integration between Excel and the SQL Server, it could work more efficiently and more quickly than it does.
For how long have I used the solution?
I've been using this product for 10 years.
How are customer service and technical support?
I haven't used the technical support, I just Google any questions.
How was the initial setup?
The initial setup is very straightforward and doesn't take much time, no more than an hour maximum. More than half of the staff in the company use 365.
What's my experience with pricing, setup cost, and licensing?
Our IT department takes care of licensing and I'm not sure how that works.
What other advice do I have?
I rate the solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Software Engineer at Metatechno Lanka Company (Pvt.) Ltd.
Reliable, stable, and great for business processes
Pros and Cons
- "Overall, I have found it to be a good, reliable product."
- "I have used the normal Excel Microsoft 365 worksheets. When it goes to macro running then 365 is not that user-friendly."
What is our primary use case?
I primarily use the solution for normal business work.
What is most valuable?
The solution is mostly good for business-related tasks.
Overall, I have found it to be a good, reliable product.
The product has been stable over the years.
It's pretty good for creating reports.
What needs improvement?
I have used the normal Excel Microsoft 365 worksheets. When it goes to macro running then 365 is not that user-friendly.
I cannot speak to any current features and what might be missing.
For how long have I used the solution?
I've been using the solution for about five years at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance has been good for us.
How are customer service and technical support?
I don't have any experience using technical support. I cannot say how helpful or responsive they are. I've never tried to contact them.
What other advice do I have?
I'm just a customer and end-user. I'm not a reseller and don't have a business relationship with Microsoft.
I'd rate the solution at a nine out of ten. I have been pleased with the product's capabilities and enjoy using it for work.
I would recommend it to colleagues and other companies.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Management Specialist at a government with 501-1,000 employees
Easy to use, scalable, and offers good technical support
Pros and Cons
- "The solution is easy to use."
- "The solution needs to offer more integration capabilities with other systems and applications."
What is our primary use case?
I primarily use the product for business purposes. We use it mainly for Outlook and Microsoft applications.
What is most valuable?
The solution is easy to use.
You can scale the solution.
The installation is very easy and we found the deployment to be very fast.
Technical support has been helpful in the past when we have needed to reach out.
What needs improvement?
The product would be better if you could scale it more.
The solution needs to offer more integration capabilities with other systems and applications.
For how long have I used the solution?
I've been using the solution for a few years now. It's been a while. It's not a new solution for me.
What do I think about the scalability of the solution?
While you can scale the product to a certain extent, we would like to see more scalability potential.
We have 350 people using the solution currently.
How are customer service and technical support?
I've contacted technical support in the past. They're good. I found them to be helpful and responsive. I'm satisfied with the level of support I can get when I need to.
Which solution did I use previously and why did I switch?
We previously used an earlier version of Microsoft. We always use Microsoft. We did not use another kind of product before this.
How was the initial setup?
The installation process is very straightforward. It's not difficult or complex.
The deployment happens quickly. We had it up and running in maybe ten to 15 minutes.
What about the implementation team?
I've handled the installation on my own laptop in the past. I know how to install it. I don't need the assistance of a consultant or an integration. That said, for my company, for those types of business installations, I did not handle the setup directly.
What other advice do I have?
As a cloud-based solution, we are always on the latest version. It's updated automatically. We do not need to update it manually.
I'd rate the solution at an eight out of ten. If it offered more integration with other applications, I'd rate it higher.
I would recommend the solution to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
NOC Manager at a comms service provider with 51-200 employees
Easy to install, stable and scalable
Pros and Cons
- "The installation is very easy."
- "The installation should be supportive of and able to integrate with Linux."
What is our primary use case?
As it is a cloud-based solution, we always use the latest version.
We use Office Suite and OneDrive storage.
What needs improvement?
The installation should be supportive of and able to integrate with Linux.
The installation of Microsoft Visio should be made easy.
For how long have I used the solution?
I have been using Microsoft 365 Business for three years.
What do I think about the stability of the solution?
The solution is stable and enables users to pick up their files from any device the world over.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have not had occasion to contact technical support and have mainly been in touch with Microsoft about payment.
Which solution did I use previously and why did I switch?
Before using Microsoft 365 Business, we used the Windows suite, the Office 2016 suite.
How was the initial setup?
The installation is very easy. One just need send users a link for the installation to occur.
What about the implementation team?
The installation can be done on one's own.
What's my experience with pricing, setup cost, and licensing?
The price is fine. It is perpetual. It allows me to support Mac users on that same service.
What other advice do I have?
There are around 30 users making use of the solution in my organization.
I would recommend it to others.
I rate Microsoft 365 Business as a nine out of ten, deducting a point because it does not support Linux.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager Operations at a non-profit with 1-10 employees
Stable, scalable, easy to install and can be accessed from anywhere and on any device
Pros and Cons
- "It is easy to use."
- "The price is an area that needs improvement."
What is our primary use case?
I am a reseller, I provide solutions to customers.
What is most valuable?
It is easy to use.
You can access it from anywhere or from any device. It can be used anywhere from a smartphone, or a laptop, without installing anything. Even if it is available on a system where MS Office is not installed, you can still use this product.
Features are available in different versions.
What needs improvement?
No product is perfect, bugs are always present.
The price is an area that needs improvement.
For how long have I used the solution?
I have been selling Microsoft 365 Business for two years.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
It is a scalable product.
All updates are available from time to time. Every two to three days, there is an update.
How was the initial setup?
It is easy to set up.
What's my experience with pricing, setup cost, and licensing?
The price is high. It should be lower.
What other advice do I have?
I would rate Microsoft 365 Business a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
General manager at a comms service provider with 501-1,000 employees
High performance, easy to use, and responsive technical support
Pros and Cons
- "The solution is easy to use and has good performance."
- "Microsoft 365 Business could improve by having better integration with other platforms."
What is our primary use case?
We use Microsoft 365 Business within my company for many purposes, such as documentation and Outlook for email.
What is most valuable?
The solution is easy to use and has good performance.
What needs improvement?
Microsoft 365 Business could improve by having better integration with other platforms.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately two months.
What do I think about the stability of the solution?
The stability could improve.
What do I think about the scalability of the solution?
The solution is scalable, we have approximately 5,000 users using this solution.
How are customer service and technical support?
I was satisfied with the technical support of the solution, they were able to answer my questions promptly.
How was the initial setup?
The installation is straightforward.
What about the implementation team?
We have one engineer that does the implementation and maintenance of the solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Quality and Regulatory Affairs Manager at a non-profit with 1-10 employees
User friendly, compatible most devices, and easy to use
Pros and Cons
- "Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done."
- "We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business."
What is our primary use case?
We use Microsoft 365 Business at my company for many uses, such as document management.
What is most valuable?
Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done.
What needs improvement?
We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately four years.
What do I think about the stability of the solution?
There are times when I have many documents open and then Microsoft 365 Business crashes. However, I do not think it is a Microsoft issue, it is because too many things are operating at the same time.
What other advice do I have?
I rate Microsoft 365 Business a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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