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Product Manager at a tech services company with 51-200 employees
Real User
Good functionality, with little to no maintenance required but it doesn't transfer well with Google Docs
Pros and Cons
  • "It works as expected."
  • "As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file."

What is our primary use case?

I work with Microsoft Word, PowerPoint, and Excel as well.

I use Microsoft 365 Business for content creation.

What is most valuable?

I like the base functionality. It works as expected. 

I'm not going to say I got wowed by it. It is something that has always been presented to me as the product to use. 

Over the years, I have become familiar with it and I feel comfortable using it.

What needs improvement?

As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file. That seems to be the functionality that would probably have to be updated on a Google Docs side, and not necessarily Microsoft 365.

For how long have I used the solution?

I have been using this solution for several years. It's been since elementary school.

Buyer's Guide
Microsoft 365 Business
August 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,349 professionals have used our research since 2012.

What do I think about the stability of the solution?

I haven't had any issues with the stability of Microsoft 365 Business. It has worked as expected without giving me any major issues.

What do I think about the scalability of the solution?

It's a scalable solution. 

Virtually everybody in the organization is using this solution. Outside of maybe a couple of people on the engineering team, only because they are not responsible for the content creation.

We have approximately 75 people in our organization who use this solution.

How are customer service and support?

I have not had to contact technical support. I haven't had any real issues. If anyone has any questions, they just ask me, but I am not the official administrator for the product.

How was the initial setup?

It pretty much just sits alone. We don' really require anyone to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

I don't have any information on the pricing. I do not administer the license, that falls with the CFO.

What other advice do I have?

You know exactly what you are going to get whenever you use it. It won't necessarily wow you but it gets you from point A to point B, and that is what is important.

I would rate Microsoft 365 Business a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1643298 - PeerSpot reviewer
Quality and Regulatory Affairs Manager at a non-profit with 1-10 employees
Real User
User friendly, compatible most devices, and easy to use
Pros and Cons
  • "Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done."
  • "We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business."

What is our primary use case?

We use Microsoft 365 Business at my company for many uses, such as document management.

What is most valuable?

Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done.

What needs improvement?

We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately four years.

What do I think about the stability of the solution?

There are times when I have many documents open and then Microsoft 365 Business crashes. However, I do not think it is a Microsoft issue, it is because too many things are operating at the same time.

What other advice do I have?

I rate Microsoft 365 Business a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
August 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,349 professionals have used our research since 2012.
reviewer1646865 - PeerSpot reviewer
ICT Consultant at a tech services company with 11-50 employees
Real User
Good performance, user-friendly, and suitable for every organization
Pros and Cons
  • "It is easy to use and user-friendly. Its performance is also good."
  • "Their support could be improved. They should pick the right people who are capable of resolving technical issues."

What is our primary use case?

We use it for many things such as productivity, collaboration, document management system, and apps development. They have a suite of applications.

What is most valuable?

It is easy to use and user-friendly. Its performance is also good.

What needs improvement?

Their support should be improved. They should pick the right people who are capable of resolving technical issues.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. In my company, we have up to 60 user accounts.

How are customer service and technical support?

Their support should be improved. They should have people who understand what you want and are capable of resolving the issues.

How was the initial setup?

The installation depends on the person who is deploying. You must have the required skills. If you don't have, you should leverage people who have the required skill. It is not a Microsoft issue. They provide the tools and documentation for the installation.

It doesn't take much time. You get the domain name ready and prepare for the subscription or the plan that you want. Microsoft will activate it quickly for you.

What about the implementation team?

We did it ourselves.

What's my experience with pricing, setup cost, and licensing?

It is basically software as a service. So, you pay for the software subscription. The price is based on the plan you choose. You can also leverage the help of cloud service providers.

What other advice do I have?

I would recommend this solution to others. It is good and suitable for every organization. You have a complete suite that enables you to automate your business processes and be productive.

I would rate Microsoft 365 Business a 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Software Engineer at Xylem
Real User
User friendly interface, easy to use, and reliable
Pros and Cons
  • "The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature."
  • "I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business."

What is our primary use case?

I use Microsoft 365 Business to access the application that is part of the suite, such as Outlook.

What is most valuable?

The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature.

What needs improvement?

I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable.

We have approximately 5,000 users using this solution in my organization.

How was the initial setup?

The installation is smooth. 

What's my experience with pricing, setup cost, and licensing?

There is a subscription needed for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Strategic Insights at a tech services company with 501-1,000 employees
Real User
User-friendly, flexible and stable, but the integration could be easier
Pros and Cons
  • "It is definitely user-friendly, and I like the flexibility."
  • "The integration with other platforms could be improved."

What is our primary use case?

I use this solution for business cases around office productivity.

I am also using it for my personal work. I use Office 365 for emailing and for the calendar.

What is most valuable?

When comparing with other products, it is easy to use.

It is definitely user-friendly, and I like the flexibility.

What needs improvement?

The integration with other platforms could be improved. It could be easier.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately four years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and technical support?

I have not yet contacted technical support.

How was the initial setup?

The installation of Microsoft 365 Business is pretty straightforward. It only took 15 to 20 minutes to deploy.

What about the implementation team?

I completed the installation myself. I did not use an integrator or reseller.

What's my experience with pricing, setup cost, and licensing?

Pricing could be better. In general, it could be cheaper.

Which other solutions did I evaluate?

I have been using Microsoft for a long time. I have not looked at any other solutions.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1444413 - PeerSpot reviewer
Head of Human Resources at a manufacturing company with 201-500 employees
Real User
Leaderboard
Stable, scalable, easy to install, and includes an internal employee chatbox
Pros and Cons
  • "I don't have any issues with Microsoft 365 Business, it's a good tool."
  • "The backup option should be included in Microsoft 365 Business."

What is our primary use case?

We use Microsoft 365 Business for email and Teams, which has an internal chatbox for employees.

What is most valuable?

I don't have any issues with Microsoft 365 Business, it's a good tool.

What needs improvement?

It would be helpful if the calendar was improved. It could be better, more user-friendly, and better integrated.

If you are deleting your data and relying on backup, the backups do not exist, they are not there. The backup option should be included in Microsoft 365 Business.

For how long have I used the solution?

I have been using Microsoft 365 Business for six months.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product.

We have approximately 300 people in our organization who use this solution.

Which solution did I use previously and why did I switch?

We also use Google.

How was the initial setup?

The installation was good, it was straightforward. We did not have any issues with the installation. It only took 10 to 15 minutes.

What about the implementation team?

I completed the installation myself. I did not use the help of an integrator or reseller.

What's my experience with pricing, setup cost, and licensing?

It's a business account, the organization pays for the licensing fees.

What other advice do I have?

I would recommend this solution to other users.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1460784 - PeerSpot reviewer
Co-Founder and CEO at a tech services company with 11-50 employees
Real User
Robust, easy to use, easy to install, and it's affordable
Pros and Cons
  • "It is flexible."
  • "More integration with Cortana would be helpful."

What is our primary use case?

We use Microsoft 365 Business for everything. We use it for emails, backup, and messenger.

For all of the requirements that we have, we use Microsoft.

What is most valuable?

We like everything about Microsoft 365 Business.

It is easy to use. 

It is flexible.

It is priced well.

It's robust, and it's on the cloud.

What needs improvement?

More integration with Cortana would be helpful. I use Cortana, but it doesn't give very contextual reminders. I would like to see it made to be more contextual and the email searching could be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for one year.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

What do I think about the scalability of the solution?

We have not yet tried to scale. We are a small company with 40 people, and just over 10 are using this solution.

How are customer service and technical support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we were using Gmail Business Suite, and because of my previous history with Microsoft, we changed.

How was the initial setup?

It is very easy to install.

We only need one admin to deploy and maintain this solution.

What about the implementation team?

We completed the installation ourselves. We have an IT person who does it.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business is inexpensive.

What other advice do I have?

I would recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1620273 - PeerSpot reviewer
Data Warehouse Engineer at a government with 1,001-5,000 employees
Real User
Stable, great for collaboration, and very reliable
Pros and Cons
  • "I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent."
  • "It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently."

What is our primary use case?

We use the product for all kinds of stuff. We use it for Excel, for Outlook, for team collaboration, for sharing documents, et cetera. We take advantage of it in order to do a lot of collaboration with colleagues.

What is most valuable?

The solution so far has been excellent. I've been very happy with its capabilities. 

The solution makes it easy to handle collaboration tasks. 

The product has proven to be very stable, and therefore, it is very reliable. I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent.

The product scales very well.

What needs improvement?

The solution needs to make sure it does have the scalability potential in place for large-scale organizations. As a smaller organization, I can't speak to how scalable it would be for very big companies.

It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently.

For how long have I used the solution?

I've been using the solution for a very long time. It's been mostly five to six years at this point. I have a lot of experience with it.

What do I think about the stability of the solution?

The product is very reliable and very stable. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The scalability is there if you need to expand. 

That said, we are a small organization of 500 people and therefore haven't tested the limits of scaling. I'm unsure as to how big it can go.

How are customer service and technical support?

I've never had any technical issues with the product and therefore have not had to reach out to support. I can't speak to how helpful or responsive they are. However, the fact that I haven't spoken with them reflects highly on the quality of the product itself. 

Which solution did I use previously and why did I switch?

We've always used Microsoft. I cannot recall using any other product.

How was the initial setup?

I don't have any experience with the installation aspect of the solution. It's not something that I've handled before. I'm not sure what the deployment is like or how easy it is to implement.

What's my experience with pricing, setup cost, and licensing?

I don't handle payments and licensing. I can't speak to how much the company pays or if we're set up on a monthly or yearly payment schedule. 

Which other solutions did I evaluate?

It's my understanding that we did not look at other options before choosing this product.

What other advice do I have?

We're customers and end-users. 

Due to the fact that we are on the cloud deployment model, we are always using the latest version of the solution. Microsoft automatically keeps everything up to date. 

I'd rate the solution at an eight out of ten. So far, we've been happy with how it works and what we can do with it.

I'd recommend the solution to other users and companies. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.