We use Microsoft 365 Business mostly for email, collaboration, documents, and Teams.
Head Cyber Security at a retailer with 10,001+ employees
Flexible, easy to use, and responsive technical support
Pros and Cons
- "The solution is easy to use and flexible."
- "The solution could improve by allowing more integration."
What is our primary use case?
What is most valuable?
The solution is easy to use and flexible.
What needs improvement?
The solution could improve by allowing more integration.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately two years.
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Microsoft 365 Business
December 2025
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What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found Microsoft 365 Business to be scalable.
We have approximately 5,000 users using this solution.
How are customer service and support?
I have used technical support and my experience was good, they were very responsive.
How was the initial setup?
The solution is on the cloud making the installation simple.
What about the implementation team?
We have outsourced the maintenance and management of the solution.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General manager at a comms service provider with 501-1,000 employees
High performance, easy to use, and responsive technical support
Pros and Cons
- "The solution is easy to use and has good performance."
- "Microsoft 365 Business could improve by having better integration with other platforms."
What is our primary use case?
We use Microsoft 365 Business within my company for many purposes, such as documentation and Outlook for email.
What is most valuable?
The solution is easy to use and has good performance.
What needs improvement?
Microsoft 365 Business could improve by having better integration with other platforms.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately two months.
What do I think about the stability of the solution?
The stability could improve.
What do I think about the scalability of the solution?
The solution is scalable, we have approximately 5,000 users using this solution.
How are customer service and technical support?
I was satisfied with the technical support of the solution, they were able to answer my questions promptly.
How was the initial setup?
The installation is straightforward.
What about the implementation team?
We have one engineer that does the implementation and maintenance of the solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
December 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
Consulting Director at a consultancy with 51-200 employees
Good interaction between different products, but the cloud version and the desktop version should have the same experience
Pros and Cons
- "The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else."
- "Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop."
How has it helped my organization?
Some of the interactive stuff that is available on Teams has been useful during the pandemic.
What is most valuable?
The interaction between different products is most valuable. I use Excel, Mail, Teams, and PowerPoint, not really much else.
What needs improvement?
Sometimes, it tries to be a little bit too clever in preempting things that you want to do. The settings can be pretty complicated. It has the desktop version and the cloud version. You can have settings in the cloud version that are impacting your desktop version, but you don't know because you can't see the settings like rules and other things. So, they need to think about the experience. It should be the same if you log in to the cloud or if you log in via desktop.
For how long have I used the solution?
I've used Microsoft products for the last 20 years. I don't know for how long have we been on the current version. The upgrades are all centralized in the companies that I've worked for.
How are customer service and technical support?
I have contacted support, and it depends on who you get. I've had experiences where it took quite some time to get to the problem, but I've also had some really good experiences.
How was the initial setup?
It was quite straightforward.
What other advice do I have?
I would rate Microsoft 365 Business a seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product Manager at a tech services company with 51-200 employees
Good functionality, with little to no maintenance required but it doesn't transfer well with Google Docs
Pros and Cons
- "It works as expected."
- "As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file."
What is our primary use case?
I work with Microsoft Word, PowerPoint, and Excel as well.
I use Microsoft 365 Business for content creation.
What is most valuable?
I like the base functionality. It works as expected.
I'm not going to say I got wowed by it. It is something that has always been presented to me as the product to use.
Over the years, I have become familiar with it and I feel comfortable using it.
What needs improvement?
As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file. That seems to be the functionality that would probably have to be updated on a Google Docs side, and not necessarily Microsoft 365.
For how long have I used the solution?
I have been using this solution for several years. It's been since elementary school.
What do I think about the stability of the solution?
I haven't had any issues with the stability of Microsoft 365 Business. It has worked as expected without giving me any major issues.
What do I think about the scalability of the solution?
It's a scalable solution.
Virtually everybody in the organization is using this solution. Outside of maybe a couple of people on the engineering team, only because they are not responsible for the content creation.
We have approximately 75 people in our organization who use this solution.
How are customer service and technical support?
I have not had to contact technical support. I haven't had any real issues. If anyone has any questions, they just ask me, but I am not the official administrator for the product.
How was the initial setup?
It pretty much just sits alone. We don' really require anyone to maintain this solution.
What's my experience with pricing, setup cost, and licensing?
I don't have any information on the pricing. I do not administer the license, that falls with the CFO.
What other advice do I have?
You know exactly what you are going to get whenever you use it. It won't necessarily wow you but it gets you from point A to point B, and that is what is important.
I would rate Microsoft 365 Business a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer at a manufacturing company with 10,001+ employees
Highly scalable, easy to use, but stability could improve
Pros and Cons
- "The most valuable feature is the ease of use."
- "The solution is very large and PowerPoint and Word crash sometimes. The stability could improve."
What is our primary use case?
I primarily use Microsoft 365 Business for Outlook.
What is most valuable?
The most valuable feature is the ease of use.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately two years.
What do I think about the stability of the solution?
The solution is very large and PowerPoint and Word crash sometimes. The stability could improve.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 1,000 users using this solution in my organization.
How was the initial setup?
The installation is straightforward.
What other advice do I have?
I would not recommend this solution to others.
I rate Microsoft 365 Business a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a insurance company with 51-200 employees
Simple, informative, easy to install, and has good support
Pros and Cons
- "The adaptability is very easy."
- "I would like to see more security features included."
What is our primary use case?
We use this solution for a number of reasons. We use it for email, antivirus, OneDrive, Teams, various planners, and Power BI.
We can use many features that are available on the cloud.
What is most valuable?
It's quite simple and informative.
The adaptability is very easy. It is connected to many other platforms which also makes it easier.
What needs improvement?
Security is an area that needs improvement. The advanced security would be at the ultimate operating system level with advanced security where you would not have to rely on third-party security.
I would like to see more security features included.
For how long have I used the solution?
We have been using Microsoft as a product for a number of years, and we have been using Microsoft 365 Business for three years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
I don't have any issues with the scalability of this solution. We have approximately 180 people who are using it in our organization.
How are customer service and technical support?
We have contacted technical support.
You have partner support and you have general region Microsoft support.
They have primary level support and anything more than that goes to Microsoft directly.
Which solution did I use previously and why did I switch?
Previously, we were using another solution, but Microsoft is easier and everything is synchronized.
How was the initial setup?
The installation is simple. You can manage it yourself.
Migration can be done through a partner or a migration team. For example, if you have a standalone device or wanted to migrate from any other mail platform, it can be done. It can be done yourself.
Generally, the length of time it takes the migration depends on the size of the partition, the number of accounts you need to migrate, and how many systems need to be done.
What about the implementation team?
We completed the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
It's a cloud-based subscription.
The licensing fee is paid yearly.
What other advice do I have?
I would definitely recommend this solution to others.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Quality and Regulatory Affairs Manager at a non-profit with 1-10 employees
User friendly, compatible most devices, and easy to use
Pros and Cons
- "Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done."
- "We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business."
What is our primary use case?
We use Microsoft 365 Business at my company for many uses, such as document management.
What is most valuable?
Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done.
What needs improvement?
We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately four years.
What do I think about the stability of the solution?
There are times when I have many documents open and then Microsoft 365 Business crashes. However, I do not think it is a Microsoft issue, it is because too many things are operating at the same time.
What other advice do I have?
I rate Microsoft 365 Business a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ICT Consultant at a tech services company with 11-50 employees
Good performance, user-friendly, and suitable for every organization
Pros and Cons
- "It is easy to use and user-friendly. Its performance is also good."
- "Their support could be improved. They should pick the right people who are capable of resolving technical issues."
What is our primary use case?
We use it for many things such as productivity, collaboration, document management system, and apps development. They have a suite of applications.
What is most valuable?
It is easy to use and user-friendly. Its performance is also good.
What needs improvement?
Their support should be improved. They should pick the right people who are capable of resolving technical issues.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. In my company, we have up to 60 user accounts.
How are customer service and technical support?
Their support should be improved. They should have people who understand what you want and are capable of resolving the issues.
How was the initial setup?
The installation depends on the person who is deploying. You must have the required skills. If you don't have, you should leverage people who have the required skill. It is not a Microsoft issue. They provide the tools and documentation for the installation.
It doesn't take much time. You get the domain name ready and prepare for the subscription or the plan that you want. Microsoft will activate it quickly for you.
What about the implementation team?
We did it ourselves.
What's my experience with pricing, setup cost, and licensing?
It is basically software as a service. So, you pay for the software subscription. The price is based on the plan you choose. You can also leverage the help of cloud service providers.
What other advice do I have?
I would recommend this solution to others. It is good and suitable for every organization. You have a complete suite that enables you to automate your business processes and be productive.
I would rate Microsoft 365 Business a 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2025
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