We are using Microsoft 365 for Outlook. SharePoint is on the backend of Teams and we store all our documents with that. But on the frontend, we are using Teams by itself rather than hooking onto SharePoint directly. We have about 12,000 users in the organization working with 365.
DevOps Strategist at a marketing services firm with 1-10 employees
Easy to use and has good scalability
Pros and Cons
- "Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now."
- "The price can always be improved."
What is our primary use case?
What is most valuable?
Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now.
For how long have I used the solution?
I've been using Microsoft for almost more than a year now.
How are customer service and support?
I haven't contacted Microsoft support directly. The backend team responsible for server management may have contacted them, but I'm not aware of that.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
What's my experience with pricing, setup cost, and licensing?
The price can always be improved. It's an organization-wide license, so I don't really handle that end of things.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Associate Engineer - Network & Security at Connex Information Technologies
A stable and scalable premium office solution with a useful user interface
Pros and Cons
- "I definitely like the user interface."
- "The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure."
What is most valuable?
I definitely like the user interface.
What needs improvement?
The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure.
For how long have I used the solution?
We have been using Microsoft 365 Business for years.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable solution.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable solution.
How was the initial setup?
The initial setup and deployment were straightforward.
What about the implementation team?
We have several IT administrators at our office who do it for us.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business could be cheaper.
What other advice do I have?
I would recommend this solution to new users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
June 2025

Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Manager IT at a pharma/biotech company with 10,001+ employees
Is stable and easily integrates with other tools
Pros and Cons
- "Both stability and performance are valuable features. The user experience is pretty good on all this."
- "The licensing price could be better."
What is our primary use case?
We use Outlook, Teams, and SharePoint.
What is most valuable?
Both stability and performance are valuable features. The user experience is pretty good on all this.
Also, this product can be integrated easily with other existing tools.
What needs improvement?
The licensing price could be better. We have a yearly license.
For how long have I used the solution?
I've been using it for more than two and a half years.
I use the cloud-based solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
We have approximately 7,000 users.
How was the initial setup?
Because it's a cloud-based solution, installation is straightforward.
We have a team of five to six people for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license, and the price could be better.
What other advice do I have?
I would recommend this solution and would rate it at eight on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Problem and Technical Application Management for KNAB at a tech services company with 1,001-5,000 employees
Easy to use, problem-free and offers great applications
Pros and Cons
- "The solution has been stable over the years."
- "For the end-user, it's always nice if the product is cheaper, especially for home use."
What is our primary use case?
I'm primarily using the solution for its various applications, including Outlook and Sharepoint. We also use it for documents.
What is most valuable?
The solution is easy to use.
We haven't had any problems or issues.
The solution has been stable over the years.
We find the solution to be scalable.
The combination of the products and the integration between all the products such as how Teams is integrated with Outlook, et cetera, is great.
Microsoft Teams, especially, is very useful and has really brought the solution into its full potential.
What needs improvement?
For the end-user, it's always nice if the product is cheaper, especially for home use.
It would be ideal if they could get students more involved with the solution at an earlier age so that when they come to work in companies, they are already well versed in the product and do not need to be trained.
For how long have I used the solution?
I've used previous suites of Microsoft, and therefore have used it for a very long time in various iterations.
What do I think about the scalability of the solution?
The solution is scalable.
We have about 5,000 users on the solution currently.
How are customer service and technical support?
I've never reached out to technical support or have had to be put in touch with them. Our IT department handles all of that. Therefore, I cannot speak to how helpful or responsive they are.
How was the initial setup?
I did not handle the initial implementation. It's not done by myself. It's taken care of by the IT department which provides their implementation service to us.
Maintenance is part of our internal IT department. I don't have a clue as to how many people are involved with this aspect of the product.
What's my experience with pricing, setup cost, and licensing?
The price, in general, is pretty fair. It's not too expensive, at least, for businesses. Individual users would likely prefer it if it was cheaper.
My company handles the licensing agreements and that's not an aspect of my job, therefore I can't speak to how often licensing is renewed or how much it ends up costing the company.
What other advice do I have?
I'd rate the solution at an eight out of ten. I've been mostly happy with its capabilities at this time.
I would recommend the solution to other organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager at a computer software company with 51-200 employees
Simple installation, scalable, and stable
Pros and Cons
- "Microsoft 365 Business is stable."
- "The solution could improve by providing better integration with other platforms."
What is our primary use case?
We are using Microsoft 365 Business for a number of purposes, such as documentation, daily business work, and letters. We use it extensively.
What needs improvement?
The solution could improve by providing better integration with other platforms.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 30 employees in my organization.
How are customer service and technical support?
I have not needed to contact technical support.
How was the initial setup?
The installation is easy and it did not take long.
What about the implementation team?
I used one of our IT employees to help with the implementation.
We have a team of five administrators and managers that does the maintenance of the solution.
What other advice do I have?
I recommend this solution to others.
I rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at a tech vendor with 10,001+ employees
Beneficial collaboration, stable, and scalable
Pros and Cons
- "Collaboration is one of the main features of Microsoft 365 Business."
- "The performance of the solution is sometimes slow. However, I am not sure if it is the solution's fault or the network we are using."
What is our primary use case?
We use Microsoft 365 Business for many of the applications within the suite, such as SharePoint, Outlook, and Word.
What is most valuable?
Collaboration is one of the main features of Microsoft 365 Business.
What needs improvement?
The performance of the solution is sometimes slow. However, I am not sure if it is the solution's fault or the network we are using.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found the solution to be scalable.
We have approximately 400 users using this solution in my organization.
How was the initial setup?
The difficulty level and time it takes for the installation can depend on the number of deployments to the new server. A company with approximately 50 deployments would not take more than two days.
What about the implementation team?
We have a team of approximately six technicians and administrators that do the implementation and maintenance of the solution.
What was our ROI?
My company has saved money by using this solution since it is on the cloud.
What's my experience with pricing, setup cost, and licensing?
The price of users at home the license should be cheaper.
We are on an annual subscription.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Investment Professional at a venture capital & private equity firm with 11-50 employees
Great features, particularly SharePoint which enables collaboration
Pros and Cons
- "It's great that many people can collaborate together at the same time."
- "Excel is sometimes slow, particularly when working with large files."
What is our primary use case?
The main features I use are PowerPoint, SharePoint and Word. We have around 20 users in the company and we are customers of Microsoft.
What is most valuable?
SharePoint is probably the most valuable feature for me. It's great that many people can collaborate together at the same time.
What needs improvement?
I find that sometimes Excel is slow, particularly when working with large files.
For how long have I used the solution?
I've been using this solution for one year.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Director at a logistics company with 1,001-5,000 employees
A stable and scalable office application with a useful email solution
Pros and Cons
- "like Outlook. Outlook is an email solution, and we're using it every day for daily communication."
- "It could be more user-friendly."
What is our primary use case?
I use Microsoft 365 Business primarily for Outlook.
What is most valuable?
I like Outlook. Outlook is an email solution, and we're using it every day for daily communication.
What needs improvement?
It could be more user-friendly.
For how long have I used the solution?
I have been using Microsoft 365 Business for about a year.
What do I think about the stability of the solution?
Microsoft 365 Business has been stable so far for us.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable, and we have about 3000 people using it in our organization.
What other advice do I have?
On a scale from one to ten, I would give Microsoft 365 Business an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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