Microsoft 365 Business's most important feature is mobility. I have the application on my system and many other devices.
Solutions Architect at a computer software company with 201-500 employees
Stable program with an easy initial setup process
Pros and Cons
- "Microsoft 365 Business's most important feature is mobility."
- "The program's UI could be faster."
What is most valuable?
What needs improvement?
The program's UI could be faster. Additionally, more customization and cheaper pricing would be good.
For how long have I used the solution?
I have used the latest version of Microsoft 365 Business for over three years.
What do I think about the stability of the solution?
I rate the stability of the program a nine out of ten.
Buyer's Guide
Microsoft 365 Business
October 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,655 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I rate the scalability of the program an eight out of ten. There are approximately 100 users in our organization.
Which solution did I use previously and why did I switch?
Previously, we used Google Workspace but switched to Microsoft 365 Business because our users were more comfortable with the program.
How was the initial setup?
The initial setup was straightforward. I rate the process a ten out of ten. It is deployed on-premises and on the cloud in our organization. The deployment process took around three months. We required two people for the implementation.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing of the program a seven out of ten.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager at a construction company with 1-10 employees
Reliable and scalable
Pros and Cons
- "This product is reliable."
- "Outlook doesn't sync with Google Calendar."
What needs improvement?
An area for improvement would be for Outlook to sync with Google Calendar.
For how long have I used the solution?
I've been using Microsoft 365 for five years.
What do I think about the stability of the solution?
This product is reliable.
What do I think about the scalability of the solution?
It is possible to scale up this solution.
What other advice do I have?
I would rate this product eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft 365 Business
October 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,655 professionals have used our research since 2012.
Operations Manager at Cognitive Global
Great storage capacity and provides total flexibility and accessibility from anywhere
Pros and Cons
- "Great accessibility and file storage."
- "Lacks ability to deploy on more than two devices per license."
What is our primary use case?
We're a small startup company and an IT solution reseller in Dubai. I'm the operations manager.
What is most valuable?
The good thing about 365 is the accessibility and file storage. Compared to the desktop of the old Office application, 365 has total flexibility and accessibility from anywhere. It's easy to use.
What needs improvement?
These days, most people have multiple devices but you can only configure 365 on two devices with a license. I'd like to see a license option for multiple devices. Licensing costs are quite high especially for our trainees who have no need for the fully-fledged 365. It would be helpful to have an option for smaller packages that have a reduced licensing fee.
For how long have I used the solution?
I've been using this solution for four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The company hasn't needed technical support but we contacted them for one of our clients when they needed an upgrade. There were no issues.
How was the initial setup?
There are five people in the company using 365 and the initial setup was very straightforward.
What other advice do I have?
We're very used to Microsoft products and they're part of our daily activities. I'm sure our usage will increase.
I rate this solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Consultant at a manufacturing company with 11-50 employees
Exchange Online feature is helpful
Pros and Cons
- "The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot."
- "If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much."
What is our primary use case?
It's a productivity suite, including Outlook email, Microsoft Teams, SharePoint, and OneDrive.
What is most valuable?
The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot.
What needs improvement?
If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much. It would be better if the messages can troubleshoot the problem and show them exactly what the solution is. Microsoft could also add some additional training resources.
For how long have I used the solution?
I've been working with Business 365 for five years.
What do I think about the stability of the solution?
Business 365 is stable.
How are customer service and support?
We've never had to contact Microsoft support.
How was the initial setup?
Implementing Business 365 is easy.
What's my experience with pricing, setup cost, and licensing?
Business 365's price is reasonable. They offer different packages, like the E3 and E5. Generally, the small package is good enough for my clients.
What other advice do I have?
I rate Business 365 nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Solutions Architect at a tech vendor with 10,001+ employees
Real-time edit and update features are useful
Pros and Cons
- "The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you."
- "However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself."
What is most valuable?
The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you.
For how long have I used the solution?
I've been using Business 365 for about two years.
What do I think about the stability of the solution?
So far, Business 365 has been stable. Microsoft has been around for quite some time already. However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself. That is what I felt prior to joining this company. I thought Business 365 wasn't good, but I realized that the IT team had set it up incorrectly.
What do I think about the scalability of the solution?
I think Business 365 is scalable because everything is in the cloud right now.
How are customer service and support?
I haven't contacted Microsoft support. Typically, I do my own research about fixes online, so I don't need to contact Microsoft.
How was the initial setup?
I'm unsure about the setup because my company laptop had the solution already installed when I got it.
What other advice do I have?
I rate Business 365 eight out of 10. It's a good product, but I can't really say whether it's the best, to be honest. But I'll rate it eight. Rating a product 10 means they don't need to improve anything. I rate it eight because Windows is constantly changing and improving it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Strategist at a marketing services firm with 1-10 employees
Easy to use and has good scalability
Pros and Cons
- "Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now."
- "The price can always be improved."
What is our primary use case?
We are using Microsoft 365 for Outlook. SharePoint is on the backend of Teams and we store all our documents with that. But on the frontend, we are using Teams by itself rather than hooking onto SharePoint directly. We have about 12,000 users in the organization working with 365.
What is most valuable?
Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now.
For how long have I used the solution?
I've been using Microsoft for almost more than a year now.
How are customer service and support?
I haven't contacted Microsoft support directly. The backend team responsible for server management may have contacted them, but I'm not aware of that.
What's my experience with pricing, setup cost, and licensing?
The price can always be improved. It's an organization-wide license, so I don't really handle that end of things.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Engineer - Network & Security at Connex Information Technologies
A stable and scalable premium office solution with a useful user interface
Pros and Cons
- "I definitely like the user interface."
- "The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure."
What is most valuable?
I definitely like the user interface.
What needs improvement?
The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure.
For how long have I used the solution?
We have been using Microsoft 365 Business for years.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable solution.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable solution.
How was the initial setup?
The initial setup and deployment were straightforward.
What about the implementation team?
We have several IT administrators at our office who do it for us.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business could be cheaper.
What other advice do I have?
I would recommend this solution to new users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager IT at a pharma/biotech company with 10,001+ employees
Is stable and easily integrates with other tools
Pros and Cons
- "Both stability and performance are valuable features. The user experience is pretty good on all this."
- "The licensing price could be better."
What is our primary use case?
We use Outlook, Teams, and SharePoint.
What is most valuable?
Both stability and performance are valuable features. The user experience is pretty good on all this.
Also, this product can be integrated easily with other existing tools.
What needs improvement?
The licensing price could be better. We have a yearly license.
For how long have I used the solution?
I've been using it for more than two and a half years.
I use the cloud-based solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
We have approximately 7,000 users.
How was the initial setup?
Because it's a cloud-based solution, installation is straightforward.
We have a team of five to six people for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license, and the price could be better.
What other advice do I have?
I would recommend this solution and would rate it at eight on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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sharing their opinions.
Updated: October 2025
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