Microsoft 365 Business Reviews

We are primarily using the solution for our desktop office apps and Outlook and these kinds of things.

The performance of the solution is very good. It's quite stable. We haven't had any issues with the product so far.

The flexibility of the solution has been great. 

The solution can scale.

Technical support is okay.

Technical support could be a bit better. It's an aspect Microsoft could improve upon.

The integration with the other apps could be improved. I know it's dependent on what the company might decide and maybe not from a system side, however, if they can add more apps or more integration that would be helpful.

I've used the solution for one to two years at this point. It hasn't been that long. 

The solution is quite stable. The performance is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

It is my understanding that the solution is scalable, however, I am not on the technical side, and therefore, it's not an aspect of the solution I directly deal with.

The entire company uses the solution. It's likely around 1,000 people in total. 

Technical support is okay, however, it could always be slightly improved upon.

I wasn't a part of the initial setup and therefore cannot speak to the exact process. I am not aware of if it is difficult or straightforward based on personal experience. I also cannot say how long it takes to deploy.

I'm not sure how many team members we have for maintenance or if it is a necessary aspect to be concerned with. Our IT team is managing it, and there are about 50 team members in total in the department.

You do need to pay for a license, however, that is handled by another department. I can't say how much we pay at the company in order to use the solution.

My understanding is that there isn't a big difference between a monthly and yearly licensing fee.

I cannot speak to if we looked at other options before choosing this solution. I did not handle that aspect directly. I'm not sure if we did any comparison at all.

As we are using the solution on the cloud, we are using the latest version of the solution. It is always automatically updating for us. 

I'd rate the solution at an eight out of ten. We've been mostly quite satisfied with the solution in general. 

I would recommend the solution to other users. 

We primarily use the solution in our company for various organizational purposes.

I also use it personally, at home.

Overall, the solution is quite good. It's simple and easy to use. Anyone would be able to navigate through it easily.

The product is quite stable.

Technical support could be better. They aren't as helpful as they could be when we sometimes have to call them.

I've been using the solution for maybe five years or so at this point. It's been a while.

The stability of the solution is quite good. I can't recall dealing with bugs or glitches. It doesn't crash or freeze. The performance is reliable. 

The solution can scale. We do plan to increase useage.

Right now, technical support is about average. They could be better. We'd like them to be more helpful and responsive when we have issues. 

I personally haven't had any issues when directly dealing with technical support, however, I have heard stories from colleagues. 

Before we chose this solution, we did not look at any other options. 

We're just a customer and an end-user. We don't have a business relationship with Microsoft.

I'd rate the solution at a seven out of ten. It's okay, and we are mostly happy with it, however, technical support could be better.

We primarily use the solution for its email capabilities. We also use it for the Microsoft Office applications.

The solution is very easy to use. You don't have to be overly technical. Any user can easily navigate the product.

The support is good.

The solution offers very good access to Microsoft Office apps.

We've found the solution to be quite scalable. 

The installation and deployment were very easy.

It would be ideal if the product offered more integration capabilities with non-Microsoft solutions.

I've been using the solution for around three years at this point. It's been a while. 

The solution is able to scale well. If a company needs to expand it, it can do so with relative ease.

We have about 400 people in our company that are currently using this solution.

We do plan to continue to use the solution and to increase usage in the future.

Technical support has been good. they are knowledgeable and responsive. We're happy with the level of service we can get.

The initial setup was not overly complex or difficult. It was simple. We found it to be straightforward.

The deployment was fast and only took about two or three days. However, I'm not 100% sure about the exact amount of time it ultimately took to complete. 

I was able to handle the implementation myself. I did not need the assistance of any integrators or consultants.

We pay a yearly licensing fee to Microsoft. I cannot speak to the exact cost.

I'd rate the product at a ten out of ten. We've been extremely satisfied with its capabilities.

I would recommend the solution to other organizations.

We are using it for all products inside this package, such as online SharePoint, Microsoft Outlook, Excel, and Word. 

I like everything. For me, this is a perfect product. It is rich in terms of features, and new functionalities are available very often.

It is super straightforward to install, and their technical support is the best that I've ever seen.

It could be cheaper, but I don't know if this is possible.

I have been using this solution for four years.

It is stable.

It is scalable. We have around 70 users. In one company, we have around 20 users, and in another company, we have around 50 users. We will keep using this solution.

Their technical support is very good. It is the best I've ever seen. I have not received such a level of support for any product that I have used in the past. Their response time is less than half an hour after the first call. Sometimes, I have received a call back in 10 minutes. Their knowledge and support are at a high-level.

Its installation is super straightforward. The deployment duration depends on the number of users.

I installed it myself.

It could be cheaper. Its licensing is on a yearly basis.

We didn't evaluate other solutions.

I would definitely recommend this solution to others. I would rate Microsoft 365 Business an eight out of ten.

I am in charge of the collaboration piece of this. We use 365 Business as a whole. We use almost all the tools.

It is easy to deploy and do the settings. It has also been stable. 

Their technical support could be faster. The admin portal, report generation, and other things could also be much simpler. We can't do columns adjustment at this time.

The desktop app of Teams had lots of issues recently. The web version worked fine. We had to do a lot of things in terms of infrastructure and networking. It could have been better. It is quite new, so we got to bear and go with that, and then we'll see.

I have been using this solution for less than a year.

It has been stable so far.

We have about 4,000 users.

They are doing a great job. We go and create a ticket, and then someone responds. If required, we are also able to escalate stuff, but their support is not that fast. It should be faster.

It is easy to deploy and do the settings.

Our infrastructure team is responsible for its upgrade and maintenance. 

I would recommend this solution, but it depends on the user base and company. We are a government organization, and it works for us. I would recommend it for other government organizations. Our county and other counties are using this solution.

I would rate Microsoft 365 Business an eight out of ten.

• Bringing together all sectors of the company with a single goal
• Integration in the whole set of products: Like other cloud platforms, Microsoft has done a great job of integrating its products with each other and with other third-party platforms. So, we can achieve our goals.

The integration of all Microsoft products into the cloud gives us a lot of flexibility on a daily basis. The whole company integrates in a unified way.

• Share our desktops and computers for remote troubleshooting
• The ability to have your documents saved in the cloud for extra protection against computer crashes
• The ease of using different applications like Excel and Word. They are very easy to use.
  

I think the Skype setup could be improved. It took a bit of research to figure out how to add a group of users, and we still needed each one to add the group. It would be nice to be able to administer this remotely.

Pretty stable in most of its use so far.

My impressions are the best possible; the tool has the power to raise production scalability without consequently raising costs.

I needed the support just to clear some initial doubts. They were helpful and kind.

Yes. The cost benefit of the current service.

No. The initial setup was quite simple.

No. Our internal team made the implementation.

The cost benefit is well worth it. Support is effective.

Google G Suite only.

Just it.

You can use Word, PowerPoint, Excel, and Access, which is a database.

You can make frequent presentations to customers, and create invoices.

Excel is a very powerful tool. I can create a lot of data in Microsoft Excel and then use it and extract the data in any analytics platform.

It is a complete tool. It gives me every kind of feature that I want. It's quite good.

When you talk about ease of use, it's relative. I have been using Microsoft products for a long time. I have grown with it and the product has grown with me. I feel comfortable. But, for someone with no background in IT that doesn't have the dexterity to play with the IT tools, they may find it difficult to use.

When you get used to it, it's like picking up a paper and a pen and drafting it. You can use many more features. Paper and pen are used to exemplify simplicity.

When using PowerPoint, I want to create a very illustrative presentation. I can draw many pictures globally with several designs. It's flexible. After preparing the presentation, I can preview the form and share it with people.

It's very user-friendly.

I can use this product on five devices. I can use it on my mobile, and I have two laptops. I can access it from any one of my devices, even if I am commuting or in another country, I can access all of my documents.

Microsoft OneNote is also included. I can create my shopping list, or go on a trip, and make all of my notes accessible on all devices.

With such a complete tool, it may be difficult for a beginner to use without help.

I have been using Microsoft 365 Business for between four and five years.

It is a stable solution.

It's a scalable product. Most people in our organization use it.

We have approximately 50 users, maybe more.

With all Microsoft products, online help is available.

I have not had the need to contact technical support. I have not had any issues.

Positive

The initial setup was nothing at all. It was no effort.

It was very easy and very comfortable to complete.

Microsoft 365 has multiple packages. I use the auxiliary version. We can deploy all of them in 10 to 15 minutes maximum, but it depends on the internet speed as well.

I completed the deployment and implementation myself. It doesn't require any help.

It could be a little less expensive.

You have the option of 1TB of storage per user, or you can keep it on your desktop or laptop.

I can create documents in Microsoft Office and fill them in PDF. I use Adobe quite extensively. Between them, I don't need anything.

There is no other alternative, except maybe Google.

Overall, I am very satisfied with this product and I recommend it to others.

I would rate this solution an eight out of ten.

It's a productivity suite, including Outlook email, Microsoft Teams, SharePoint, and OneDrive.

The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot.

If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much. It would be better if the messages can troubleshoot the problem and show them exactly what the solution is. Microsoft could also add some additional training resources.

I've been working with Business 365 for five years.

Business 365 is stable. 

We've never had to contact Microsoft support.

Implementing Business 365 is easy.

Business 365's price is reasonable. They offer different packages, like the E3 and E5. Generally, the small package is good enough for my clients.

I rate Business 365 nine out of 10.