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ICT Manager at a hospitality company with 1,001-5,000 employees
Real User
Top 5
A user-friendly business solution that is stable and scalable
Pros and Cons
  • "It is easy to use. Because it is cloud-based, in terms of the user, you are not really affected in terms of performance when you are out of sight."
  • "It could be more secure, but we have not really had issues with it in terms of its security."

What is our primary use case?

We are only using it for emails.

What is most valuable?

It is easy to use. Because it is cloud-based, in terms of the user, you are not really affected in terms of performance when you are out of sight. You are not your own desk here, so you are not really affected by the issues of speed or because you are out of the premises. It becomes very easy to use. If you have been using Microsoft services, it becomes easier to move with this product. I find it straightforward.

What needs improvement?

It could be more secure, but we have not really had issues with it in terms of its security.

For how long have I used the solution?

I have been using Microsoft 365 Business for two years.

What do I think about the stability of the solution?

Microsoft 365 Business is quite stable.

What do I think about the scalability of the solution?

It is a scalable solution.

How was the initial setup?

The initial setup is not that complicated. 

What's my experience with pricing, setup cost, and licensing?

I think that the price is fair. You can pay it quarterly, half-yearly, or yearly, depending on how many users you have and your turnover. I think we have been doing it every six months. 

What other advice do I have?

I think it is a very good product and would recommend new users to try it.

On a scale from one to ten, I would give Microsoft 365 Busines a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT specialist at a tech company with 501-1,000 employees
Real User
Top 5
User friendly interface, easy to use, and reliable
Pros and Cons
  • "The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature."
  • "I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business."

What is our primary use case?

I use Microsoft 365 Business to access the application that is part of the suite, such as Outlook.

What is most valuable?

The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature.

What needs improvement?

I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable.

We have approximately 5,000 users using this solution in my organization.

How was the initial setup?

The installation is smooth. 

What's my experience with pricing, setup cost, and licensing?

There is a subscription needed for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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IT Infra Head at a consumer goods company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Can be used to work offline and is stable, scalable, and easy to use
Pros and Cons
  • "Most people are very used to working with Microsoft Office, and we can work offline as well."
  • "The cost is a bit high."

What is our primary use case?

It is very useful for people who are using multiple platforms and databases. If they are working on a data sheet, the usual data sheet, then they feel comfortable with the Office 365 sheet.

What is most valuable?

First, most people are very used to working with Microsoft Office.

Second, we can work offline as well.

Third, staff from the accounting side or those working on huge data feel comfortable with Microsoft 365 Business.

What needs improvement?

It could be cheaper; because we have multiple users, so the cost is on the higher side.

For how long have I used the solution?

I've been using it for a couple of years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. We currently have around 150 users.

How are customer service and technical support?

Technical support has been good. We haven't had any problems.

How was the initial setup?

The installation is straightforward and took about five minutes.

What's my experience with pricing, setup cost, and licensing?

The cost is on the high end. We have a yearly license at present.

Which other solutions did I evaluate?

We evaluated the G Suite.

What other advice do I have?

From a product perspective, I would rate Microsoft 365 Business at ten on a scale from one to ten.

Cost wise, it is a bit higher than the cost for the G Suite.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of Human Resources at a manufacturing company with 201-500 employees
Real User
Top 10Leaderboard
Stable, scalable, easy to install, and includes an internal employee chatbox
Pros and Cons
  • "I don't have any issues with Microsoft 365 Business, it's a good tool."
  • "The backup option should be included in Microsoft 365 Business."

What is our primary use case?

We use Microsoft 365 Business for email and Teams, which has an internal chatbox for employees.

What is most valuable?

I don't have any issues with Microsoft 365 Business, it's a good tool.

What needs improvement?

It would be helpful if the calendar was improved. It could be better, more user-friendly, and better integrated.

If you are deleting your data and relying on backup, the backups do not exist, they are not there. The backup option should be included in Microsoft 365 Business.

For how long have I used the solution?

I have been using Microsoft 365 Business for six months.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product.

We have approximately 300 people in our organization who use this solution.

Which solution did I use previously and why did I switch?

We also use Google.

How was the initial setup?

The installation was good, it was straightforward. We did not have any issues with the installation. It only took 10 to 15 minutes.

What about the implementation team?

I completed the installation myself. I did not use the help of an integrator or reseller.

What's my experience with pricing, setup cost, and licensing?

It's a business account, the organization pays for the licensing fees.

What other advice do I have?

I would recommend this solution to other users.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Forensic Technology Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 5
Cloud-based, feature-rich, and stable

What is our primary use case?

This solution is used for business. You can type letters and spreadsheets, you also use it for emails using Outlook.

What is most valuable?

I like the ease of use. It's very stable and feature-rich. I can't see that it needs a lot of development.

What needs improvement?

They need more tutorial training about using the advanced features. It would be helpful.

For how long have I used the solution?

I have been using Microsoft 365 Business for six months. We are using the latest version.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

This is an area that I have not explored, but it seems to be scalable. We have between 100 and 200 users who are using this…

What is our primary use case?

This solution is used for business. You can type letters and spreadsheets, you also use it for emails using Outlook.

What is most valuable?

I like the ease of use.

It's very stable and feature-rich. I can't see that it needs a lot of development.

What needs improvement?

They need more tutorial training about using the advanced features. It would be helpful.

For how long have I used the solution?

I have been using Microsoft 365 Business for six months.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

This is an area that I have not explored, but it seems to be scalable.

We have between 100 and 200 users who are using this solution.

We plan to continue using this solution.

How are customer service and technical support?

We have not contacted technical support. We have not needed technical support.

Which solution did I use previously and why did I switch?

We had not used any other solution previously.

How was the initial setup?

There is no installation, it's on the cloud.

What's my experience with pricing, setup cost, and licensing?

The license is billed on a yearly basis.

I am not aware of the cost, but it is definitely not cheap.

What other advice do I have?

It's come a long way in terms of evolution.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Manager at a comms service provider with 11-50 employees
Real User
Top 10
Flexible, highly scalable, and simple installation

What is our primary use case?

We are using the solution mainly for Teams, SharePoint, and OneDrive. Additionally, we use Word, Excel, and PowerPoint.

What is most valuable?

I think the flexibility of Teams very good.

What needs improvement?

There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The solution could be more stable.

What do I think about the scalability of the solution?

The solution is easy to scale. We have 15 people…

What is our primary use case?

We are using the solution mainly for Teams, SharePoint, and OneDrive. Additionally, we use Word, Excel, and PowerPoint.

What is most valuable?

I think the flexibility of Teams very good.

What needs improvement?

There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The solution could be more stable.

What do I think about the scalability of the solution?

The solution is easy to scale. We have 15 people using the solution in our company and it is very easy to increase the number of licenses and users.

How was the initial setup?

The installation was very easy. The longest period of the installation was the migration of emails. The rest of the application can be deployed within two days.

What about the implementation team?

We did the implementation ourselves. We have 10 technical engineers that can deploy and do maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and it is priced based on the users using it.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Strategic Insights at a tech services company with 501-1,000 employees
Real User
User-friendly, flexible and stable, but the integration could be easier

What is our primary use case?

I use this solution for business cases around office productivity. I am also using it for my personal work. I use Office 365 for emailing and for the calendar.

What is most valuable?

When comparing with other products, it is easy to use. It is definitely user-friendly, and I like the flexibility.

What needs improvement?

The integration with other platforms could be improved. It could be easier.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately four years. We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer

What is our primary use case?

I use this solution for business cases around office productivity.

I am also using it for my personal work. I use Office 365 for emailing and for the calendar.

What is most valuable?

When comparing with other products, it is easy to use.

It is definitely user-friendly, and I like the flexibility.

What needs improvement?

The integration with other platforms could be improved. It could be easier.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately four years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and technical support?

I have not yet contacted technical support.

How was the initial setup?

The installation of Microsoft 365 Business is pretty straightforward. It only took 15 to 20 minutes to deploy.

What about the implementation team?

I completed the installation myself. I did not use an integrator or reseller.

What's my experience with pricing, setup cost, and licensing?

Pricing could be better. In general, it could be cheaper.

Which other solutions did I evaluate?

I have been using Microsoft for a long time. I have not looked at any other solutions.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Analyst at a pharma/biotech company with 10,001+ employees
Real User
Secure, easy to manage, stable, scalable, and easy to install
Pros and Cons
  • "You can easily connect to this application with minimal bandwidth."
  • "The time synchronization with the internet could be better, as well as the application architecture."

What is our primary use case?

We use this solution for Windows applications, in particular, Outlook for email.

What is most valuable?

The features of this product are okay.

You can easily connect to this application with minimal bandwidth.

You can easily manage all of the applications including MS Office Applications and Outlook through the internet.

It's a secure application.

What needs improvement?

The time synchronization with the internet could be better, as well as the application architecture.

As it is implemented on the cloud, some of the policies need to be integrated. Also, It takes some time to synchronize. It seems to replicate in eight to twelve hours within a 24-hour duration.

For how long have I used the solution?

I have been using Microsoft 365 Business for five or six years.

What do I think about the stability of the solution?

I do not have any issues with the stability of this solution.

What do I think about the scalability of the solution?

It's a scalable solution.

How are customer service and technical support?

We have our technical team, who updates the solution and contacts technical support if any issues come up.

They coordinate with the technicians.

How was the initial setup?

The initial setup is straightforward. It is not complex.

It took approximately five hours to deploy.

We have approximately 20 engineers to deploy and maintain this solution.

What other advice do I have?

It's a good product. I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.