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Kamal Solanki
Program Manager, Project Manager and Scrum Master at Iplanet Information Systems
Real User
Could be more intuitive and technical support is lacking; has good reporting capabilities
Pros and Cons
  • "Powerful features including a good reporting capability."
  • "Could be more intuitive."

What is our primary use case?

I work for an insurance company that has developers who need to be tracked. We're working on converting the spreadsheet into a Kanban flow environment. I'm the program manager/master. 

What is most valuable?

The solution is very powerful, has many good features, in particular a good reporting capability. I like many of the features, and I have the benefit of having a very skilled Jira administrator helping me out because I'm a PM. 

What needs improvement?

The solution is not as intuitive as it should be and you have to play around with the environment quite a bit before you get a handle on how things work. One of the issues is that it's usual for a ticket to have a primary developer on it and other people supporting, but that's not possible in Jira. They have a very thick policy and a ticket can only have one assigning, although it may be possible to do it as a number coding, I'm not sure. I'd like to see the solution include a feature whereby you can link stories visually, to explicitly show the connection between a user story and a task. 

For how long have I used the solution?

I've been using Jira for several years. 

What do I think about the scalability of the solution?

Scalability of the solution seems fine.

How are customer service and technical support?

Technical support could be improved. When you submit a ticket, it can take two or three rounds before you get what you're looking for. I send the ticket and receive an irrelevant response, which doesn't help. You can go backwards and forwards with them and never get there which is very frustrating. I'm not sure if the user community is that helpful. I've submitted two questions but haven't yet received a response. 

How was the initial setup?

The initial setup was quite complex. 

What other advice do I have?

The solution is fairly good at doing a lot of things, and is potentially very good, but it takes some getting up to speed on. I've used a product called Kanban Flow, and that's very intuitive, very easy to use. Jira seems to be more complicated and requires having specialists on board so that if you have a problem, you can get help immediately without having to go through the ordeal of submitting a ticket and waiting two or three days to get a response, which may not be helpful at all. 

I rate this solution a five out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AliRaza
Technical Project Manager at a computer software company with 51-200 employees
Real User
Top 20
A scalable proprietary issue tracking product with useful test cases
Pros and Cons
  • "I like the test cases in Jira. The orange dash items view was great, and I like the features and layout of the data. It's quite different, and people are now getting their items so quickly."
  • "Sometimes it takes time to load the data."

What is our primary use case?

We are using Jira Interview to handle all the facts from clients and schedule calls with them. We have a different operations department that configures Jira, and we have technical people that help us choose the deployment model. 

The main reason we are using Jira at this time is for a different dashboard and chart. The major one that we are using is for the stock analysis, and it's nice to get that time log for our team, get the score of the game, 40 points delivered in a week or a month. we are using Jira for following purposes:

Issue tracking
Customizable workflows
Estimation & work logging
Progress reporting
Scrum boards
Kanban boards
Project-level permissions
Project backlogs
Email notifications
Roadmaps

How has it helped my organization?

Productivity increased by using this tool and organization can measure the productivity of a resource. early alert being displayed in the case of project failure and success. Org can identified the work load on resources for a day. 

What is most valuable?

We like the test cases in Jira. The orange dash items view was great, and we like the features and layout of the data. It's quite different, and people are now getting their items so quickly. We love the bulk edit feature. Jira also integrates well with Bitbucket.

What needs improvement?

Sometimes it takes time to load the data.

For how long have I used the solution?

I've been using Jira since 2015.

What do I think about the stability of the solution?

Performance-wise, Jira is good, but sometimes it takes time to load that data. 

What do I think about the scalability of the solution?

Jira is scalable. We have about 470 people working with Jira in our company.

How are customer service and support?

The support team is very helpful and supportive. I requested multiple things and faced some concerns, they were very cooperative and responsive.

Which solution did I use previously and why did I switch?

Asana. Jira has better work flow and features relative smart and easy to use.

How was the initial setup?

It is easy to set up. We can use project templates. We can use classic projects templates or create new templates. We have also build the custom workflows for the custom templates.  We use templates for our daily progress.

What other advice do I have?

I would tell potential users that they should all get it.

On a scale from one to ten, I would give Jira an eight.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Cloud Global Director at a comms service provider with 10,001+ employees
Real User
Top 20
A good integrated platform that is stable and reasonably priced
Pros and Cons
  • "The solution has been very stable overall."
  • "It would be ideal if the solution could be available as a mobile application."

What is our primary use case?

We primarily use the solution for customer service and managed services, and for all the workflows for the services. It's also a bit of a CRM. We use it largely for technical support.

What is most valuable?

The solution provides an integrated platform for customer service. It's good at organizing our technical support for clients.

The solution has been very stable overall. We haven't had any issues with performance.

The pricing is reasonable. It's not too expensive.

What needs improvement?

The UX and UI could be better. It's something they need to improve upon. It needs to be updated and made more modern.

It would be ideal if the solution could be available as a mobile application.

We would like the solution to be a little less costly, although, overall, the price isn't bad.

For how long have I used the solution?

I've been using the solution for five years or so. We've been using it for a while at this point.

What do I think about the stability of the solution?

I've found the stability to be very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance has been good.

How are customer service and technical support?

We've never reached out to technical support for help in the past. I wouldn't be able to speak to the level of service they provide.

Which solution did I use previously and why did I switch?

We did not previously use another solution. We do not want to switch to something new at this time either.

How was the initial setup?

Unfortunately, I was not a part of the company when it was originally set up. I have no idea how the implementation went. I wouldn't be able to comment on if it was easy or difficult and/or how long it took to deploy.

What's my experience with pricing, setup cost, and licensing?

While, of course, in general, we always want the pricing to be lower, it's pretty reasonable. The costs aren't too bad.

What other advice do I have?

We are just a JIRA customer and an end-user.

We are using the latest version of the solution. I'm not exactly sure of the version number.

We do not plan to switch to another solution. We're quite happy with this product overall.

I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT PMO Project Leader at a consumer goods company with 10,001+ employees
Real User
User-friendly and easy to configure, but needs better dashboard reports
Pros and Cons
  • "It is user-friendly, and you can manage your project according to the methodology you want. It is also easy to configure."
  • "The dashboard reports can be improved. Its dashboard reports are good, but you cannot have complex reports. They are currently very basic. For instance, we can only choose two columns for a dashboard, so it is not friendly enough."

What is our primary use case?

We are using it for service management, change management, project management, and tracking the changes.

What is most valuable?

It is user-friendly, and you can manage your project according to the methodology you want. It is also easy to configure.

What needs improvement?

The dashboard reports can be improved. Its dashboard reports are good, but you cannot have complex reports. They are currently very basic. For instance, we can only choose two columns for a dashboard, so it is not friendly enough.

So far, I've only used the project management parts. We are examining resource planning and sample plugins for the product. From my point of view, resource planning is a little bit hard to link with project management. Sample plugins are another part of the system, and we need to link it with project management in the BigPicture screen, which is a little bit hard. It would be valuable for us if we can do resource planning in BigPicture as well. Currently, it is another plugin, and you can only plan based on the people and not projects, and you cannot link it, as far as I know.

For how long have I used the solution?

My company has been using it since the beginning of this year. It has been around six months. I have been using it for three weeks.

What do I think about the stability of the solution?

It is stable, and everyone generally looks satisfied.

What do I think about the scalability of the solution?

We are trying to settle the project management part and widen it to all countries in our company. There will be many users.

How are customer service and technical support?

We are working with a consulting company. Technically, we are okay because all of us are using it now, and there is no problem. We just need to see more details of some of the modules of Jira.

How was the initial setup?

For its implementation and deployment, they have been working for one year.

What other advice do I have?

Jira is a big platform, and you can use staff management, project management, and other fields that all companies want to use. If you use Jira, you will see the whole IT governance in one system.

With this solution, we can see the full picture in detail, but it can be improved. Resource planning is not easy for our project base.

I would rate Jira a seven out of 10. It will be an eight in the future. I need more time to work on Jira.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Owner at a media company with 51-200 employees
Real User
Top 20
Good sprint-management functionality and offers many configuration options
Pros and Cons
  • "The most valuable feature is working with sprints and having the ability to create sprints."
  • "The sprint-related graphics need to be improved."

What is our primary use case?

We are using Jira to manage our development sprints.

What is most valuable?

The most valuable feature is working with sprints and having the ability to create sprints. You can create and move onto the next one.

Also, for example, while I don't use a lot of plugins, when you have a ticket then all of the information you can put into it is centralized.

There are so many opportunities that you can create almost anything.

What needs improvement?

The sprint-related graphics need to be improved.

They are using story points for the sprint breakdown graphics. When you have five large stories with several story points, in the first week of the sprint, nothing gets done. This means that you have a flat line and then, in the end, all of the stories are done at the same time. So, we created all of the graphics but they were useless because it was just a horizontal line and then at the end of the sprint it dropped down to zero points. Basically, it was a square.

In the next release, I would like to see a good graph that takes into count what you put into your stories.

For how long have I used the solution?

I have worked with Jira, on and off for four or five years. I last used it in April, a few months ago. I have always been working with the latest versions.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Jira is scalable, but you will need knowledge of every team because in every organization you have several teams that work differently.

You need to understand and know how to scale and be prepared.

How was the initial setup?

It doesn't require many people to maintain Jira. 

You can configure a lot yourself, depending on how many rights you get in the application.

If you have enough rights, you will have a lot of opportunities to configure it in the way you like.

What other advice do I have?

I would recommend this solution to others who are interested in using Jira because you can do a lot with it. However, I think that as you start working, you should start small. Work with it and try to configure things that you really need. 

Involve the whole team in what you are going to use and how you're going to use it.

I would rate Jira an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mathias Florian
Business developer at Bat.IT
Real User
Data functionality is easy to understand
Pros and Cons
  • "The most valuable feature is that it has different APIs available, with good services, and it is completely by the books."
  • "The features are not intuitive. It would be good if there were templates."

What is our primary use case?

Our organization is a software development company. We serve financial institutes that have between 8,000 and 13,000 employees.

We use Jira for process automation and as a workflow engine on the client's side. For example, a customer can fill out a form and ask a question, which is operated by Jira, and someone will be prompted to contact you with the answer. We created the forms designer and the roof engine and handle the process with the customer contact.

We are using Jira for automatic tools, so it is run on-premise.

What is most valuable?

The most valuable feature is that it has different APIs available, with good services, and it is completely by the books.

What needs improvement?

Jira could improve the documents management level. Our customers compare it to Office 365 and Sharepoint Online. They are focused on versioning of the document; Jira is missing this in their environment. It is missing functions for collaboration, like instant messaging. Currently, we try to connect the systems, we use Jira workflow which is connected to Office 365. 

Jira is trying to push for the online version, however, our customers are not ready to do that due to safety concerns.

The features are not intuitive. It would be good if there were templates.

For how long have I used the solution?

I have been using Jira for eight years.

What do I think about the stability of the solution?

Stability at the beginning had some troubles, but it is okay now. To maintain a large network, we divide it between operations and development. We have approximately six people involved.

What do I think about the scalability of the solution?

Jira is scalable.

How was the initial setup?

The initial setup depends on the project. Smaller projects where we are using minimal functionality can be quite simple. On the other hand, we have a monthly deployment process where we extend the solution, which is a complicated process because it's running a system with a lot of users.

What's my experience with pricing, setup cost, and licensing?

Pricing of licensing is too high.

What other advice do I have?

From a user perspective, Jira is simple to understand if they use its data functionality. If you want to extend it to custom feeds then you need further education.

If you are considering Jira, take a look at the online versioning and online pricing.

I would rate Jira an 8 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Analyst Engineer at a financial services firm with 10,001+ employees
Real User
Top 20
Good workflow and reporting helps our development teams to better manage their work
Pros and Cons
  • "The most valuable features of this solution are workflow and reporting."
  • "We would like to see integration between Tempo and Jira."

What is our primary use case?

The primary use case is for software development teams to manage their work.

What is most valuable?

The most valuable features of this solution are workflow and reporting.

What needs improvement?

The team construct could be simplified. We use Jira with Tempo Planner, and Portfolio for Jira, and at times it is not always clear. With Portfolio, it's the same as Jira but with Tempo, it clashes. It's not a seamless transaction.

We would like to see integration between Tempo and Jira. For example, if I create a team in Tempo, I would like to be able to use it and re-use it Jira as well. 

In Tempo, if you create a team then you are able to link that to a project in Jira. I would like to have that same capability, where I can link to Portfolio for Jira. Specifically, if I create a team in Tempo then I want it available in Portfolio. When I am planning the work for my team, it would be easier to have that capability available.

For how long have I used the solution?

I have been using Jira for approximately four years.

What do I think about the stability of the solution?

It's a stable solution and we have not had any issues.

What do I think about the scalability of the solution?

Jira is scalable. 

We have more than 13,000 users and we have not experienced any issues with the performance or scalability. We are able to scale pretty well. 

I work with Jira on a daily basis, as well as offer support to users and guide them into making the best use of it.

How are customer service and technical support?

We have a relationship with Atlassian. I have not personally had to contact technical support, but I do know that we have a technical account manager to whom we report any issues.

What other advice do I have?

My advice for anybody who is implementing Jira is that it easy to use but you want to understand what your requirements are. You want to know what you want to use it for, and what you want to achieve by using it. 

With Jira, you get what you input, in terms of your data. For me, I get what I need out of it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Director at a computer software company with 10,001+ employees
Real User
Top 5
Defines how we track time and permissions; we can create multiple boards
Pros and Cons
  • "We can create multiple boards for the same product backlogs."
  • "Not very intuitive for project admins."

What is our primary use case?

My people use ASS. I can define spins, I can define roadmaps, I can define components, I can do releases, I can define all kinds of issue types, heartbeats, some of those things. I'm using it for both business and software. In software we have Scrum and Kanban onboard, whereas for business we have the service and then there are those other options. We have multiple use cases. I'm the director of the company. 

What is most valuable?

I like almost everything about Jira. It defines how we track time and the way we define permissions. We can create multiple boards for the same product backlogs. 

What needs improvement?

I think that for users the solution is very intuitive but for project administrators, the way the product is defined is not very intuitive. There are too many ways to do the same thing. The setup of Jira sometimes becomes very, very cumbersome and difficult. It's not very easy for people on the project admins to really understand how to set up the product because of these features. If they were better organized and the documentation improved so that people would actually be able to figure out how to use Jira, that would be helpful. There are not many videos and it can be very challenging for anybody not familiar with the product. There are 50 users on the project I'm working on. 

For how long have I used the solution?

I've been using this solution on and off for the last eight years. 

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

We haven't really used technical support. 

How was the initial setup?

The initial setup takes a bit of time because it has so many features that you should be aware of, but of course it provides a lot of out of the box features that you can use right away. You can set up in 10 minutes or 10 days, it's very rich. I was able to do the deployment myself with some extra help. 

What's my experience with pricing, setup cost, and licensing?

For up to 10 users, the solution is free but above that there are licensing costs.

What other advice do I have?

I would rate this solution an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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