Jira Reviews

We are using it to organize most of our software development processes. 

Being a cloud solution, we usually have the latest version, but sometimes, we get a pop-up saying that there are some changes in a menu or some new features are there.

It covers most of the development process, and almost everyone uses it. We are using it for every role involved in the project, such as business owners, product owners, testers, developers, and DevOps. For example, the product owner defines a new feature, and then we take the feature and create stories and development, testing, or DevOps tasks. We then implement the new feature or changes to an existing feature. All the test cases and other things are in Jira. So, everything is done in Jira.

It is a very convenient tool. We can organize our sprints through scrum or kanban. There are scrum boards, and there are kanban boards. If you prefer scrum, you can use Jira. If you prefer kanban, you can still use Jira. You can create your kanban boards in a similar way as you create your scrum boards. It is very useful. It also seems to be very popular these days.

Its search and reporting can be improved. They are already nice, but they can be further improved.

I have been using this solution for more than 10 years.

Its availability is great.

We have different offices, and overall, there might be about 2,000 people. There are no issues with its performance or service. Almost all roles in our company are using this solution.

Other people have experience with Jira's technical support, and they are quite happy with their support. Personally, I never had a case where I needed any kind of support.

It is a cloud solution. It just requires licensing. Of course, some support would be required for all users of Jira, which could be in thousands. It might not be an easy task, but overall, I don't think a lot of time is spent on its maintenance and support. It is a very trustworthy service.

It is certainly a long-term solution for our company and for previous companies that I have worked for. They have these long-term term licenses, but I'm not sure if they really pay on a yearly basis. They are certainly using it for a really long period and for a lot of users.

I would definitely recommend this solution. It is very popular, and a lot of my colleagues have used it before. It doesn't require a lot of learning time. It is very good to use. I'm quite happy with the service. Of course, it can improve, but personally, I'm very happy with it.

I would definitely give it a good rating. I would rate it a nine out of 10.

The primary use cases for this solution are backlog management and sprint planning. Customers deploy this solution on-premises. 

The two features that have been most valuable have been backlog management and sprint planning and tracking. 

This solution could be improved by including a different model for the overall planning perspective. There's a Jira portfolio that we aren't using. The only challenge we're facing is that we cannot see the overall planning. 

I have been using Jira for almost three years now. 

This solution is stable. On-premises, the stability is okay, but when it's cloud-deployed, I think it will be more stable. 

This solution is scalable, but I think it will be more scalable when we go with a cloud deployment. 

I have never contacted support directly, but our team that takes care of maintenance, support, and customization connects with them. 

I previously used Micro Focus ALM Quality Center for around five years. 

Installation was done by someone else. For deployment and maintenance, we have a DevOps team of two or three. 

I implemented through an in-house team. 

We don't pay for licensing because we are using the Open Source version. 

I rate this solution an eight out of ten. I think it's much better than other competitors' products. 

We are using Jira for requirement and defect management. Not for DevOps purposes, only application development.

The dashboard and reports tracking and the setup updates quickly, I am very impressed with those features. Additionally, it is user-friendly.

The integration of Jira could improve. The solution should be able to integrate easily with other solutions, such as ERPs. There are times the solution can be slow and we have to reset it over and over again.

In an upcoming release, they should improve the user management features. For example, when I want to monitor a project as a CEO I do not want all the details but enough that I can understand. Additionally, these features should be accessible to me by mobile.

I have been using Jira for approximately two years.

Jira is a reliable solution for that medium-sized organizations. It's not for enterprise-level organizations, they have a long way to go.

The scalability has to be improved more because Jira currently is similar to a standalone solution with very limited integration. The integration with other products has to be more.

We have approximately 50,000 people using the solution.

We use our own IT department for the technical support of Jira.

The initial setup was complex.

We used to be on a perpetual license provided by our clients.

I would recommend this solution to others. Any new startup company can start with Jira immediately because it is now offered in the cloud.

I rate Jira a nine out of ten.

As a lead consultant, I assess the testing maturity and suggest how our clients can improve what they're doing. I also carry out training sessions for Jira and other solutions as to how they can effectively use the solution. 

I like the ease with which we can do our workflow administration, especially with respect to defects. We can do good work with the boards, whether it's a Kanban or a Scrum board. It's much easier with Jira than with other tools. 

The solution could be improved with respect to how the end-to-end is managed from product backlog creation until test completion. Although it can be customized, if there was a standard out-of-view box feature or a workflow, that would be helpful. There are features that are currently not out of the box and lack end-to-end traceability, such as the business value of a particular feature. It would be great if that were included. 

I've been using this solution for over two and a half years. 

The product is stable. 

We are currently working with an enterprise client and we are able to scale easily. 

Jira's technical support is good. 

I previously used HP ALM, as well as TestRail, which is now focused more on test management. ALM was the major tool that I used before we started using Jira.

The licensing costs are reasonable. 

This tool has good capabilities but you really need to know what you want to do and freeze down your requirements before using it. It can be challenging when people don't understand the difference between Kanban and Scrum, and how you use those boards effectively. 

I rate this solution eight out of 10. 

We use JIRA for the management of tasks in IT. We are in the process of implementing our JIRA service desk and using other software for development, such as Bitbucket.

When combining Jira with Bitbucket, you have the possibility to ensure continuous integration and other functions which is highly appreciated by our software development team.

I have been using Jira for approximately three years.

Jira has been stable in my experience.

The solution is scalable. The new licensing model that was presented to me for the data center oriented solution, the price tag that comes with it is the equivalent of 500 users. I only have 50 to 60 users, which means that I have to multiply my budget by 10. This is the scalability that they should be able to provide and I do not like that too much. I can accept that there is a markup for the data center but not the way they have currently presented it.

We will have approximately 60 people using the solution and when it comes to the software development team there are approximately 100 users. It is used in two separate environments.

I have not contacted technical support personally.

Before we used Jira, our operations were very Microsoft office-based.

I am not a regular day-to-day user of this solution and based on the feedback that I received from people at the time it was installed, it went well.

We have one person from an external party who helped us with the implementation. For the internal technical deployment, we have approximately five people from different teams in infrastructure, help desk, and application.

The price at the moment for Jira is okay. I'm absolutely not amused with the plans to try to drive us to the cloud or to other licensing models. For the very simple reason that we are a company in the defense sector where cloud is problematic in a number of the domains. We are now approximately 60 users and the new policy will actually confront us with an upscale to approximately 500 users. I find it unacceptable, and may potentially lead us to look for another solution.

They need to think about industries, which are for compliance reasons are not capable of moving to the cloud, and that they don't put a knife on our throats with excessive prices.

For my defense software development activities, I would like to stay out of the cloud. For the general industry activities and the IT support, we could potentially go into the cloud. There is no objection to that. But for defense, the cloud is not an option for me.

If you want to move ahead to the cloud, I would definitely recommend Jira. For what we use it for since we are stuck on-premise, I would advise others to look into other solutions.

I am not an active user of Jira but based on the feedback I have received I rate Jira an eight out of ten.

We are using Jira Interview to handle all the facts from clients and schedule calls with them. We have a different operations department that configures Jira, and we have technical people that help us choose the deployment model. 

The main reason we are using Jira at this time is for a different dashboard and chart. The major one that we are using is for the stock analysis, and it's nice to get that time log for our team, get the score of the game, 40 points delivered in a week or a month. we are using Jira for following purposes:

Issue tracking
Customizable workflows
Estimation & work logging
Progress reporting
Scrum boards
Kanban boards
Project-level permissions
Project backlogs
Email notifications
Roadmaps

Productivity increased by using this tool and organization can measure the productivity of a resource. early alert being displayed in the case of project failure and success. Org can identified the work load on resources for a day. 

We like the test cases in Jira. The orange dash items view was great, and we like the features and layout of the data. It's quite different, and people are now getting their items so quickly. We love the bulk edit feature. Jira also integrates well with Bitbucket.

Sometimes it takes time to load the data.

I've been using Jira since 2015.

Performance-wise, Jira is good, but sometimes it takes time to load that data. 

Jira is scalable. We have about 470 people working with Jira in our company.

The support team is very helpful and supportive. I requested multiple things and faced some concerns, they were very cooperative and responsive.

Asana. Jira has better work flow and features relative smart and easy to use.

It is easy to set up. We can use project templates. We can use classic projects templates or create new templates. We have also build the custom workflows for the custom templates.  We use templates for our daily progress.

I would tell potential users that they should all get it.

On a scale from one to ten, I would give Jira an eight.

I'm head of the IT service desk, and we're using it to track IT tickets from the users. If there is an incident or someone requests information or services, we handle all these requests through Jira Service Desk.

Jira is flexible and accessible for the end-user. It lets users track their requests. The look and feel are good for our purposes. I'm the IT service manager, so I'm like the director. A cleaner interface helps my team stay on top of the service requests. We used to just take requests via email, and we had some kind of old IT tool, but it wasn't as effective as Jira. And because we are connected to Power BI, we have better visibility. You have a range of metrics so you get some good insight when you integrate Jira to Power BI.

My colleagues started dealing with Jira in 2019, and they're still using it. And my team implemented the Jira Service Desk in 2020 because the rest of the company was using Jira.

Stable. What about scalability? Is it scalable?

We get outstanding technical support through our partner Valiantys, which is a French Jira distributor certified by Atlassian to resale Jira.

It's not a complex implementation, but it's not easy either. I think it's somewhere in the middle. It's an average software implementation.

Jira is raising their prices for the license, which is like a trap because many other providers offer services like Jira but for much cheaper. And now they are making us move to the cloud. They gave us a deadline to migrate from the on-premise Jira Service Desk to the cloud. It's been two years since we started using it, so I think we will get a discount.

I rate Jira Service Desk seven out of 10

The way it interfaces with Bitbucket and other things like that is valuable. Reporting and being able to link various issues or stories together are also valuable. We call them stories, and they're general reports.

I never had an issue with it at all. Everything I needed to do was always there. Everything is cool.

It should have Behavior Driven Development (BDD). There should be an option to add macros to help with that. A lot of people are using it now, and it would be nice if there was a way in there to be able to generate the BDD of commands whenever you're creating a story.

I have been using this solution for probably 8 to 10 years. I have used it at different companies. Cloud is the way they had it set up.

There were probably about 600 users, and they were from top management and all the way down to the testers. So, pretty much everybody used it.

I would rate it at least a 9 out of 10. That's because I never had any issues with it. It always did what I needed it to do.