Jira Reviews

We use Jira to manage all our software development projects and our engineering projects. Our main use of the solution is for the workflows on our different types of projects. It's mainly used by our engineering groups, they have the proper workflows and all of the stats. As a director, I work more at the business level, tracking tasks similar to the new planner that's in Microsoft which some people are switching to. We also use it in the backend of the projects. For project managers and directors, it's more about a to-do list thing that's shared. I'm a company director and we are customers of Jira. 

The online collaborative nature of the solution has been helpful. Previously, coordination was done in Microsoft Project and Excel spreadsheets. The level of collaboration and the accessibility of the information which Jira offers has greatly improved things and we've also been able to build out and fine tune the workflows and the integration into the different tool sets. We're definitely going to keep using Jira.

I think the customization and tailoring of the workflows have proven to be very useful. And then there's the collaboration of the tool itself which has a lot of nice features. 

One of the issues is tracking the hours that people spend on each task. I know the solution has some built-in features but it doesn't quite meet our needs. We tried a couple of expansions unsuccessfully. Being able to track the effort on each of the tasks is important for us and we'd also like to be able to compare that with what's been budgeted. It would be useful. We've recently moved to Teams and some of the integration with Teams doesn't seem to work, whether it's not supported or not there, the ability to integrate that would be something we'd like to see. 

We've been using this solution for over five years. 

We haven't had any issues with stability. 

We're a fairly small organization. We've scaled up to around 500 users and we haven't had any issues with that. It's mainly used by our engineering group, and our active users use it all the time, on a daily basis. We'll increase as we organically grow. 

I can't recall the initial setup but it took us a while to figure out exactly how to use it. We deployed using our own staff. 

I don't know what the licensing costs are but we find them affordable. It's never been a major issue.

This is a powerful tool and allows a lot of collaboration, it's worth spending some time figuring out how your workflows will be, that's where the real value is.

I rate this solution an eight out of 10. 

I work with a credit rating company in the US. As a scrum master and project manager, I have to make sure that all the impediments are removed for the team. I work with product owners to make sure that all initiatives requested by our stakeholders, who are mainly compliance and regulations people, are moving in a timely manner.

I use Jira to make sure that we are capturing all the work that is requested, and it is progressing in a timely manner. I am in charge of a squad called Core Operations Reporting. A squad is usually focused on one or two initiatives. The goal of our squad is to automate regulatory reports as much as possible. I talk to our stakeholders to ensure that any errors in credit ratings are dealt with in a timely manner. A lot of these requests are ad hoc, and we prioritize them in sprints in Jira. 

It was very easy to learn Jira. I can't explain how easy it was. The hardest part of my job is understanding the business and communicating with difficult stakeholders and difficult people on the squad who are resistant to change and agile methodology. The fact that Jira was so simple to understand was a huge boon in my book because I didn't have to waste time trying to learn the tool to get work done and move the squad along. It was very easy to understand.

As a scrum master, I run daily stand-ups, and they are run directly from Jira. During these stand-ups, to make sure that there are no impediments, I run through all of the open issues and action items that the team members have. The feature that I really love in Jira is called Issue Navigator. It allows me to customize how I want to show the user stories within Jira to my squad. 

I can use Jira Query Language (JQL) to write queries to see the stories that are there for the current sprint. I can also sort them by assignment. I am able to call each assignee and have them walk through the status of what they did yesterday, what do they plan to do for the next 24 hours, and if there are any blockers or impediments.

I also use Jira is for burndown charts. A burndown chart provides a visual depiction of how quickly the squad is closing out user stories. It gives us an indication of how efficiently the squad is performing. I also use the Active Sprints function and a feature called Planning Poker. Planning Poker is an add-on, and it allows me to work with my squad members to estimate the complexity of user stories. It allows me to estimate user stories in an unbiased way with my squad members. It is important that people are not piggybacking on other people's estimates, so when a business requests a functionality, I use Planning Poker to have people send me their estimates in an unbiased way. They cannot see what other people have estimated. This way, they have their own unbiased view on specific user-requested functionality and its worth. After that, we end up talking out like, "Why did you think it was a three? Why did the other person think it was a five?" So, it allows an unbiased way of estimating user stories.

One major issue that I, and even our business stakeholders, have noticed is related to Epic Link. In Issue Navigator view, Jira allows you to enter JQL, which is basically like SQL. You just enter a query, and it displays the stories that satisfy the query. There is a field called Epic Link, which is basically a high-level designation for a bunch of user stories with a common goal. Epic Link is typically of different colors. When Epic Link's background color is a dark color, it effectively becomes unreadable. I am looking at my screen right now, and there is an Epic Link called Click View User Request. The background is purple, and the text is black. It is almost impossible to read it unless you click on it or give it an extra minute of viewing. That's basically what needs improvement. I wish there was a way for us to change the text color of Epic Link in the Issue Navigator view.

I've been required to report on metrics, and I don't know if it is possible with Jira, but there needs to be an easier way to capture a few metrics. For a two-week sprint, we are required to report on a number of metrics such as committed, completed, added, and rolled over. There is a way to see the stories that have been added after the sprint has begun, but there is no easy way to aggregate this, which is a waste of time. I wish there was an easy way for Jira to explain to me what has been added after the sprint has been done. Currently, it is a bit difficult for me to tell.

In addition, when rolling over stories from one sprint to another, it is kind of difficult for me to find out how many story points were actually rolled over without going into Jira and doing an analysis. I wish Jira would somehow aggregate that information for me so I can easily report about it. There should be an automatic aggregation of how many story points were added after the sprint began and how many story points were rolled over to the subsequent sprint.

I also wish Jira had an indicator to tell you that you are approaching the limit for the story points that can be delivered during a sprint. Typically, there is an established capacity for each sprint. I take an average of all of the delivered story points from the past six sprints, and I use that number to estimate how many story points can the squad deliver. I wish there was an indicator in Jira that tells you that you are approaching the number of story points that can be delivered during the sprint. I don't think there is an indicator like that, but such an indicator will be very helpful because then I will be easily able to see that we are approaching the limit. I can then talk to the squad members and say, "Okay, we need to remove some story points from the sprint because we're reaching capacity."

My experience with Jira is pretty extensive. I pretty much use Jira every single day and multiple times a day. When I'm not using Jira, I'm using Confluence. I also use SharePoint.

It is 100% stable. Stability is also dependent on a lot of factors. Jira has been down once or twice, and people go crazy. In almost two and a half years that I've worked here, Jira was down only a handful of times, and I don't think that was Atlassian's fault. Atlassian is the company that is responsible for these tools. 

I am not really aware of things in terms of expansion. However, there are some add-ons or extensions for expanding the functionality of Jira. The Planning Poker tool seems to be an add-on. Similarly, there is also another extension or plugin called Structure that was previously going to be leveraged. We haven't moved forward with that because we're using more of a manual solution in the metrics reporting. There is another add-on called Dataplane Reports. So, scalability is definitely there, and there are definitely opportunities to scale horizontally and expand the functionally of Jira through plugins and add-ons. 

In our organization, we only have 5,000 employees, and probably 70% of the company is using Jira. which includes the business as well. The business is also learning how to use it, and they understand that it is a very powerful tool. I would say about 3,500 out of 5,000 people are using Jira.

I didn't have to contact Atlassian. We have an internal Jira support team that answers all our questions. I don't think they have contacted Jira support in a while.

Its initial setup was not done by me.

Its initial setup was done by Jira administrators.

I am not sure about the pricing, but I know its licensing is on a yearly basis.

The main advice would be to just use it as much as possible and try to learn the basics of JQL, which is Jira's proprietary language that allows you to tell Jira exactly what you want to see. It is pretty self-explanatory and not hard to use. There are so many different fields in Jira such as issue type, key, sprint, summary, Epic Link, reporter, assigning, status, story points, and components. You can add the required columns to the Issue Navigator view, and it will spit back exactly what you wanted to see.

You should also learn what kind of value it can add to the organization before just jumping in. Try to talk to senior management and figure it out. You should learn how to read the burndown charts to basically understand how efficiently the team is working. Every organization has an IT organization, and I am sure the majority of them are using Jira.

I would rate Jira an eight out of ten. No tool is perfect, and there is obviously room for improvement.

We used it in my previous organization for project management, product management, and release management. In my current organization, where I started working a week ago, we are using Jira strictly for help-desk tickets. We are using DevOps for our release management. So, we've got DevOps, Jira, and some homegrown stuff, and I'm trying to figure out what's going to work best for this new organization.

I've used Jira and Confluence previously, and this is my first time using the help-desk ticketing system. It is cool and not a whole lot different than SolarWinds or Zendesk, except the appearance of it is more Jira.

We were using Microsoft OneNote for systems engineering and network engineering. It was being used for our documentation, environments, and services, and it was a nightmare. We transitioned everybody and copied everything into Confluence. We were then able to tag specific tickets to the notes, and there were links between what work was recently done and the most updated notes in Confluence.

The roadmap feature and the ability to integrate with Power BI are probably the most valuable features in it. It is a great solution. I absolutely love it. It is a tool that was designed for project management, and it has been awesome to work with it so far. I also love Confluence.

They can maybe dumb down the directions for building the automation a little bit because to be able to build out the automation, I had to play around with it and learn what all the fields meant and what they were referencing. I don't have an IT background originally. My background is in biology, and I got into project management by chance. I am good at it, but I haven't really worked with coding languages. In terms of writing automation, it is easier for devs because they intuitively know what they're being asked, but as a PM who originally didn't have IT experience, it was a little bit daunting at first.

It could also have an extra hierarchy to be able to allow tasks under stories. It could be the way it is set up at our organization, but currently, under stories, you can have sub-tasks, but you can't create a task. Being able to customize your hierarchy a little bit more would be beneficial because sometimes, the devs would say, "Well, here's a story, and now we need sub-tasks," but as we were building out the sub-tasks, sometimes we had to go a step lower to dig in a little bit more, and we couldn't do that.

I have been using this solution for two years.

It has never gone down for me. It was always reliable, even from the mobile app.

It was fine. It seemed to integrate with all of our systems with ease. At my previous organization, there were probably 500 or 600 people using Jira. There were many different roles including product management, project management, VPs of IT and Ops, IT data services, developers, network engineers, systems engineers, and CBAs. It was a full scale of IT professionals.

At my current organization, where I started working a week ago, we are using Jira, but there are only a handful of people who are actually using it. It is strictly for help-desk tickets. I am trying to implement it and roll it out to the organization on a much larger scale, and I'm going to have to talk to them about pricing and other things. In this new organization, there are probably about 500 or 600 employees in total. Assuming I get the buy-in from everyone, which I don't think would be a problem, I would probably need at least a hundred licenses for users and then expand from there as needed.

I haven't interacted with their technical support, but I bet they would have been awesome.

I have used Smartsheet, MS Project, and Trello. Jira is more software-development-specific and a much easier tool to use.

In my previous organization, I believe its initial setup was complex. I was not at the administrative user level. I was given admin privileges for certain projects but not for the whole Jira. This is the first time I actually have admin privileges over all of Jira, and it was set up for me.

It probably took a few days. It would have also involved a lot of conversations and other stuff.

It would have been in-house. In terms of maintenance, it didn't seem to need maintenance from our side.

I would advise going with the entire Atlassian suite. Don't just use one aspect of Jira, unless you have a very specific need for using bits and pieces. Jira is better when Confluence and everything can be integrated, and you have source code management and all of that from the same software or platform.

I would rate Jira a ten out of ten. I love Jira. It has the ability to just do everything, and it is a one-stop shop for all of your IT software development needs.

I have been the product manager for several years. I use it day in and day out to manage my team. I manage two teams at the moment and they are pretty large teams. Each has a minimum of about 12 people. We use not just agile, we use a scale model framework. All the work is managed through two pieces of software we use. One is called Jira Align. For the portfolio level software, what Jira bought recently, the previous name for the software was AgileCraft. All of the portfolios and features come loaded in Jira Align. From there, they will be composed into stories in Jira. That process is done using programming preventative planning. We do it every three months.

All of the stories are tracked. We have a workflow defined and we have statuses defined. As the team works on the story, the story moves from one status to another and we close them when everything gets carried over to the production release.

The workflow is the most valuable aspect of the solution for us.

The user story map is excellent. The features can be composed into stories and they can be allocated to each of the sprints in a program increment. It allows you to see all that in the user story map, and you have various dashboards to see the stories in various views. You can see them as a backlog view, for example, or you can see as an actual sprint view.

There are excellent reports that come out of the data for every sprint so that you can do metrics on each. You can measure how the team is performing with respect to burn down charts, or with respect to how many story points were produced, or how many stories were moved out. For this, you can gauge the performance of the teams very effectively.

The solution needs performance improvements. We see that a lot of times it's clocking whenever there's any abuse.

When we switch from one view to the other, it takes some time before that view is presented. The performance for different dashboards, whenever they are loaded, it takes more time than you're comfortable with. Whenever you move from one dashboard view to another dashboard view, then it should come up quickly. Right now it takes a long time and sometimes it clocks. The overall product performance, whenever you switch a view is what they need to work on.

Whenever you edit a story, whatever you have changed takes a bit of time to save.

The integration between Jira and Jira Align needs to be better. There's a lot of differences between the two systems. I believe what happened was Jira bought this software from a different company called AgileCraft. And that integration is still in process, and, because of that, there's a lot of differences between the statuses. That sometimes creates a lot of confusion for senior management whenever they're reviewing performance across teams. Better integration between Jira and Jira Align is on the top of my "most desired upgrades" list.

The solution should improve performance when there are multiple users.

I've been using the solution for about seven years now.

Whenever you load different views, it takes time. That's the only major issue. I didn't see any major glitches due to the fact that Atlassian is really good at catching them. The stability of this product is really great. I've been using it for, as I said for six, seven years now. I'm never unhappy with it.

Our entire company, whenever there's a new division that goes into the agile mode of developing software, brings on Jira.

It's really scalable, however, at the same time, you need to really throw hardware at it to offer better response times when you add users. That goes without saying for most of the software.

We currently have 2,000 users on the solution. We plan to continue to increase usage in the future.

We have an internal tech support team for Jira. We contact them whenever we run into issues. We have a platform for IT tickets. We use that to call them. I haven't directly called Jira Atlassian at any point, so I can't speak about their direct technical support.

I have used other packages for agile project management.

I wasn't involved in the initial setup, however, we have a Jira administrator and they have a group, and that handles it. I implemented Jira for my teams. I added users to roles on the system. Roles such as developer, administrator, approval, managers, etc. That is all done by myself. In terms of that task, and setting up a project, it's fairly easy.

Implementation is a multi-year process. Right now, the whole company is on Jira. Whenever there's a new group, it gets added, and a new team is created. It's always a work in progress and it's not very time-consuming.

I would say the training of people on how to use Jira effectively takes some time. It's very intuitive, however, at the same time, a little training goes a long way in utilizing the software in a much better manner.

We are using the latest version of the solution.

It's a great piece of software. If you really want to do agile software project management Jira is definitely should be a top choice for you.

I'd rate the solution eight out of ten.

The primary use case of this solution is to manage work, to distribute work to the teams, and we use confluence as a SharePoint for documents and to use AgileCraft.

This solution is easy to work with. It's easy to understand, and easy to navigate. 

it would be helpful to have a better tutorial for learning and to have a better understanding of what the features are and what they do.

In the next release, I would like to see better integration with other software. Many companies have a lot of peripheral systems. They have ServiceNow or they could have something else. How do they integrate your stories, your sprints, or if you have confluence, or SharePoint when you start using Jira? 

The challenge is when you have someone who is not using confluence, but they have SharePoint or ServiceNow.

How do we connect, or integrate our stories with Jira, so we don't have to have the information in three different places? 

The integration and integration threads would help Jira going forward.

I have been using Jira for more than one year.

This solution is stable. I haven't experienced any issues, it works fine.

We have approximately 100 users. It is not used concurrently. There could be anywhere from 20 to 30 users in a day.

We have yet to explore the scalability, but we hope that it is easily scalable. For us, that was the purpose of using this solution in our organization. We plan to use SAFe, a scalable scaler, scale agile.

I have not contacted technical support,

The initial setup was done by two local employees.

This an area that I would like to explore more from an admin perspective, on how to set up teams, what are all of the things we can do, and to set up the right way so that we can get the most potential out of the software.

I am not involved in the pricing. We have a sales team to procure our licenses.

I don't feel that price is an issue.

I have heard of many other solutions, such as Rally, but I have not explored it or compared it with Jira.

It's difficult for me to tell you everything that Jira has to offer when I am still learning. I am trying to educate myself to have a better understanding. I want to learn more.

I would rate this solution an eight out of ten.

I use the tool to review code quality and communicate with the QA team. I also use the product to raise tickets with my senior management for issues I cannot resolve.

The user interface is simple. It performs well. It is easy to use. Anyone can use the product.

The stability could be improved.

I have been using the solution for one year and two months.

I haven’t had any issues with the stability of the tool. I rate the stability eight out of ten.

The initial setup is simple. We have completely migrated to the AWS cloud.

I will recommend the tool to others. Overall, I rate the solution an eight out of ten.

My company uses the product for the user storage it provides. The tool is also useful for requirements management and test management processes. The product is also useful to track the hours people in the company have spent on testing and test logging.

The solution's most valuable features revolve around the dashboard view, which has a burndown chart indicating progress. I also like the tool's ability to provide details phase-wise, allowing users to see how many tickets are in development and how many are in the testing process. It also helps users see how many tickets are ready to move to the production phase. The aforementioned areas of the tool are pretty frequently used.

Some of the customizations are definitely a little challenging. I depend on Zephyr to manage certain reporting aspects and deal with the challenges of customization. More than a thousand records are something that our company cannot retrieve, but with the administrator's permission, the limit can be increased. Some of the functionalities to increase the limit of retrieval, in case there are more than a thousand records, could have been included as a default feature since it would be helpful if I wanted to do some analysis or if I wanted to extract all the details when my limit is only a thousand records and then I have to search for another way to find and extract the details. If the aforementioned details of the issues in the product are addressed, then it would be great.

If there is a provision to increase the number of records retrieved, it would be really helpful. In the tool, only a predefined reporting is there, and it helps with some of the more customized reporting, like Power BI Report Builder, so the area of reporting can be enhanced and it can be really helpful.

I have been using Jira for two years. I am a user of the tool.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten. The product is always up and running in my company, and we have not experienced too much downtime in Jira, making it a very efficient tool.

More than 50 people use the product in my company.

I haven't had the opportunity to interact much with the product's technical support, but based on the inputs from the other members of my team, I can say that my company was able to get support from Jira whenever required. I rate the technical support a nine out of ten.

Positive

The product's initial setup phase was not very complex, as it is manageable.

The solution is deployed on the cloud.

Compared with Jira, I feel Microsoft ActiveX Data Objects (ADO) is coming up pretty fast in the market since the features attached to the paid version work well. Microsoft ActiveX Data Objects (ADO) can easily integrate with other Microsoft products without needing any customization. Microsoft ActiveX Data Objects (ADO) is growing pretty fast in the market.

My company uses the product for planning tasks.

The product has played a major role in helping my company in the area of bug tracking. During the testing phases, be it SIT or UAT testing, if there were any issues, our company used to log the bug using Jira, and then we connect with the respective users, so we have a track of which particular bug and check to see if the bug is related to which user storage.

Jira helped our company's project management, analytics, and reporting parts. If you look at the analytical part, my company used to get the hours we have availed each of the user storage. When it comes to the user storage part, my company would like to see whether the hours we consumed were optimal or if it was over-consumed, which is information that we track with Jira. The tool is useful for tracking progress and seeing where my company stands when it comes to tickets. Each ticket might have a certain due date, which the company gets to see using Jira. Altogether, the tool helps users eventually understand the team's progress, the current sprint details, and how much of the team's capacity has been used. With Jira, my company gets to see the aforementioned details, so we were able to track it with the product's dashboard.

I am not used to using the product's integration capabilities with other solutions.

The product's user interface is good.

I recommend the product to others who plan to use it.

I rate the tool a nine out of ten.

We are using it for software development tracking, bug tracking, feature tracking, and so on. 

We are using the cloud version from Atlassian, and we have its latest version.

The way we can define and customize the search queries for the tickets in Jira is most valuable.

The way to configure it can definitely be improved. It is very difficult and complex to configure. Its configuration should be simplified.

I don't have any requirements for new features. It is a standard system, and we use just a part of the functionality.

I have been using this solution for five to ten years. I use it on a daily basis.

Its stability is good. In the last five years, I haven't seen any outages. 

We are a very small team, and we don't have any requirements for scalability.

I have not contacted their technical support.

The initial setup and the out-of-box features and functions are very straightforward. I would rate it a five out of five in terms of ease. You can just create an account and start to use it. 

It is a cloud solution offered by Atlassian. There is no on-premises setup, and it doesn't require any maintenance from our side.

It is subscription-based, and we probably pay yearly. I would rate it a four out of five in terms of price.

I would rate Jira an eight out of ten.