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reviewer1976766 - PeerSpot reviewer
Commercial Sales Manager at a tech services company with 51-200 employees
Real User
Flexible, fast, and responsive
Pros and Cons
  • "The solution is very stable."
  • "We need more functionality with Google Sheets"

What is our primary use case?

We primarily use the solution for file sharing, document creation, spreadsheet creation, presentations, and email.

What is most valuable?

The speed and response time are the most valuable aspects of the solution. It's always quick and available. I haven't had any outage problems or anything like that. I don't think there's ever been a time when it's been unreliable.

The solution is very stable. 

It can scale well.

It's very flexible. 

What needs improvement?

We need more functionality with Google Sheets. Sometimes I find that, since I've used Excel in the past, there's not as much feature parody between Microsoft's Excel and Google Sheets. Excel seems to have more features than Google Sheets. That's probably true with Google Workspace overall. It just doesn't have as many features and isn't as feature-rich as Microsoft Office.

The learning curve is a bit higher on the solution than, for example, Microsoft Office.

For how long have I used the solution?

I've used the solution for a year and a half at this point. 

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Google Workspace
June 2025
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What do I think about the stability of the solution?

It's a stable, reliable product. There are no bugs or glitches. It doesn't crash or freeze. The performance is good. We've never had any lag or downtime. It's a very responsive solution. 

What do I think about the scalability of the solution?

We have found the product to be easily scalable. 

How are customer service and support?

I've never had to deal with technical support. I'm not sure how helpful or responsive they are in general.

Which solution did I use previously and why did I switch?

I've used Microsoft options in the past.

Google Workspace is probably more scalable. The learning curve is probably deeper for Workspace, however, once you understand how to use workspace or G Suite, it's quicker and more responsive than Microsoft Office - and more flexible.

How was the initial setup?

I don't deal with the deployment or maintenance aspect of the solution. 

What other advice do I have?

I'd advise potential new users to just make sure that the functionality feature set will meet the needs of the organization and then make sure that the organization trains or at least enables the workforce with the resources they need to make the most out of the solutions.

I'd rate the product eight out of ten overall. I've mostly been pleased with its capabilities. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Desktop Analyst at Tech Mahindra
Real User
It replaces a mishmash of different solutions with one fully integrated product.
Pros and Cons
  • "Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing."
  • "G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets."

What is our primary use case?

We use G-Suite for updating documents. We are implementing it in two stages. In the first stage, we are only using Google Drive, Chat, Sheets, Slides, and we're working toward replacing Microsoft Office 2010. It's deployed in the cloud, which is why we need Google One login to act as the single sign-on.

The first phase is Google Open, which uses Google Drive, and the second phase will be Google Connect, which will be replacing Microsoft Outlook with Gmail. Beyond that, we're also going to get rid of Microsoft Active Directory, which lists users and systems.

Our company builds commercial aircraft, like airplanes and helicopters, manufactured in various countries, so it's a global supply chain. In a multinational company like this, you need to share documents across all these different locations in Europe, North America, or South America.

We're also using G-Suite in manufacturing, so we use big-screen TVs to share documents and update information. It's a touch screen, so it's a big panel on wheels displaying diagrams, engine repairs, and that type of thing.

What is most valuable?

We're replacing a mishmash of different solutions with one fully integrated product.

What needs improvement?

G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets. We use the OneLogin to authenticate users logging into G-Suite. We'd like to see a lot of the same information provided from Microsoft Active Directory, such as the user's location, telephone number, etc. If G-Suite could develop this type of service, that would be amazing.

For how long have I used the solution?

I've been using G-Suite Enterprise for the last eight months.

What do I think about the stability of the solution?

So far, Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing.

What do I think about the scalability of the solution?

G-Suite is easy to scale. With an on-premise environment, you have hardware limitations, like hard drive space, server CPU, RAM, etc. You don't have those limitations with a cloud platform because Google has server farms and unlimited hard drive space. So you're going from an environment where you have limitations to one that doesn't.

I'm unsure how many users we have worldwide because our global user footprint includes implementations in France, the Netherlands, Germany, Spain, Canada, the United States, Mexico, and Brazil. So I couldn't give an accurate number of how many users will be onboarded in the next two years.

We're planning to expand our usage through integrating with other solutions. When I log in, I have around six applications that use the single sign-on, but we will onboard more. We're switching over from the Microsoft environment, like Excel macros, or connecting to the databases and pulling down data from SAP. All of that functionality will be replicated within Google Workspace.

How are customer service and support?

I have never used Google support. I'm also a big Google user outside of the company of Google Workspace. I have a personal Google One account that gives me 1 terabyte of data. And most Google support is self-serve. I do a Google search for help, so it's all pretty straightforward. I've never had a situation where I needed to contact somebody.

Which solution did I use previously and why did I switch?

We had a bundle of things, including Microsoft servers and Microsoft Outlook email. Other things like file transfer would be covered under SFTP, and we used a product called Axway. 
If you're transferring files between countries, you need to do some encryption like PGP. We use Stormshield for email file transfer. But when you get to larger files, like over 15 gigabytes, you need an SFTP server. If you're transferring a video, then you're going to put it on Google Drive, and because it's authenticated, you can do those file transfers.

How was the initial setup?

On our end, the deployment process is signing up the users. They submit a form with their department and email address, and that's how they get authenticated. I am a senior desktop analyst, so I set up the users, provide them with a laptop or desktop, and set them up with services like Google Workspace. I'm part of the provisioning process. Our headquarters in France handled the primary deployment, and we provide end-user support. I never was involved in the actual setup or implementation.

The only maintenance necessary is the authentication platform instead of the OneLogin product. We're deploying Google Workspace and ServiceNow, which is my primary application as a support person. I can pass through authentication when I'm in the office through OneLogin. If I'm logging in externally on a non-company computer, I can use OneLogin authentication on my phone to get into ServiceNow.

What was our ROI?

We're in between phase one and phase two of our implementation, so the real cost savings is going to be the ease of use and reduced support cost.

What's my experience with pricing, setup cost, and licensing?

I would not be able to say how much the company paid for the enterprise solution. But from an end-user perspective, I can say that Google One is reasonable. I know schools and small companies use G-Suite. So if public and non-profit enterprises use it, then I don't think the price is a limitation.

What other advice do I have?

I rate G-Suite Enterprise nine out of 10. If you're looking at implementing an application through G-Suite and using the single sign-on, you need to bring on people with a different skill set. For example, if you're replacing those Excel macros, you need somebody who knows the Apps Script programming language. Procuring that knowledge and those skills is the real cost.

People looking to implement G-Suite need to evolve and change their mindset from an on-premise solution to a cloud solution. When working on a cloud solution, you need to retrain your employees. We also set employees up with a trainer when we onboard them. This is a short session that bridges the gap between what they've traditionally used, like SharePoint or sharing files via Excel, and moving toward sharing files between departments on Google Drive.

You also need to become cross-functional in how you utilize the product. For example, we might have one senior marketing person or somebody overseeing technical publications in each country. If you're going to share documents in common, you need to identify who those individuals are and share them with the team.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nabwire Josephine - PeerSpot reviewer
Nabwire JosephineMTN mobile money Agent at MTN Uganda
Top 20Real User

Google Workspace is one of the wonderful search engines with a variety of information.

See all 2 comments
Buyer's Guide
Google Workspace
June 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,687 professionals have used our research since 2012.
Marek Gmyrek - PeerSpot reviewer
Development manager at ASDAG
Real User
Top 10
The solution is intuitive and easy to start using
Pros and Cons
  • "The solution is very intuitive."
  • "There are too many steps for sharing pictures."

What is our primary use case?

I use this solution for emailing, checking calendars, and storing data in Google Drive

What is most valuable?

I find Google Mail within Workspace to be very convenient. This is one of the reasons why I started using Google services. Tools like Google Sheets and Google Docs are much better than Microsoft Office. Google Workspace is much more intuitive and convenient than Microsoft Office.

What needs improvement?

In Google Photos, if you want to share some pictures and generate a view link to send it to somebody else, you have to go through five steps, which is absolutely silly, in my opinion. There are too many steps; this should be an easy task if you want to share five pictures with your friends. 

For how long have I used the solution?

I have been using this solution for ten years. 

What do I think about the stability of the solution?

The solution is very stable. I faced no problems personally. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

Getting technical support is difficult for this product. You can write an email to the support team, but personal contact is difficult; you can't call someone directly. 

Which solution did I use previously and why did I switch?

I have used Microsoft Office, but it's not as intuitive as this solution. 

How was the initial setup?

It's an online service, and installation is not needed. No maintenance is required for this solution. 

What's my experience with pricing, setup cost, and licensing?

I am paying for storage, but the price is average, it's not so expensive. 

What other advice do I have?

I would advise others to use Google Workspace because it's very intuitive. The entry threshold of the solution is not high. Some systems are very difficult to use and understand at the beginning, but it's quite the opposite in Google Workspace. I would rate the solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2221092 - PeerSpot reviewer
Support Engineer at a manufacturing company with 11-50 employees
Real User
Top 20Leaderboard
A stable, secure, and seamless product that enables efficient communication and collaboration
Pros and Cons
  • "Google Chat is the most valuable feature of the solution."
  • "The product could improve the number of participants allowed in a meeting and the strength of the meetings."

What is our primary use case?

The product is a SaaS platform that helps us work remotely from anywhere in the world with just internet access. We can send emails and collaborate with friends. It is a secure workspace.

What is most valuable?

Google Chat is the most valuable feature of the solution. We can communicate with our domain users effectively. We can share documents and content and have quick meetings. We can collaborate with friends securely and seamlessly without downtime.

What needs improvement?

The product could improve the number of participants allowed in a meeting and the strength of the meetings. It can also improve the sending limit.

For how long have I used the solution?

I have been using the solution for the last four years.

What do I think about the stability of the solution?

The tool is stable, secure, and seamless.

What do I think about the scalability of the solution?

The product is scalable. Around 400 users are using the product in our organization.

How are customer service and support?

I have asked many questions to the support team when there are any struggles with email deliveries. The support provided was satisfactory.

How was the initial setup?

The deployment is a lengthy process.

What about the implementation team?

The deployment process depends on the platform we use. If we had used a different platform before, we would have had to migrate users’ drive, email, and calendar data to Google Workspace. These processes then lead to change management because most users are unfamiliar with it. I don’t need staff members to deploy the solution.

The time taken for deployment depends on the user base. If there are 300 users, it can be done within 15 days. The solution does not require maintenance, but an administrator is required to manage the users, configurations, and policies.

What other advice do I have?

The product provides updates on a regular basis. We chose the product because Google is growing in its user base and security. The tool is easy to use, and we can leverage the product. Overall, I rate the product a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Marcelo_Marciano - PeerSpot reviewer
Account Executive - Special Accounts at Iron Mountain Incorporated
MSP
A useful solution for email, worksheets, documents and presentations, but it could be more user-friendly
Pros and Cons
  • "The initial setup is easy because it's all pre-configured."
  • "The solution needs to be more user-friendly and improve its tools and features."

What is our primary use case?

Our primary use case for the solution is for email, worksheets, documents and presentations. We deploy the solution on cloud.

What is most valuable?

We find the practicality of the solution valuable.

What needs improvement?

The solution needs to be more user-friendly and improve its tools and features. Additionally, access to the specific tools inside the application is not easy to understand, so you need to go through many menus to find out what is needed for particular tasks. It's not easy in Microsoft Office because everything you see can be visualized. It's faster and simpler to use the tools, but in Google Docs, we need to work around many of them and understand how they work and the functions required for the Worksheet application.

For how long have I used the solution?

We have been using the solution for approximately two years and are currently using the latest version.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. I rate the scalability a ten out of ten.

How are customer service and support?

We do not have experience with customer service and support.

How was the initial setup?

The initial setup is easy because it's all pre-configured, so there's no problem configuring the tool. I rate the initial setup a ten out of ten.

What other advice do I have?

I rate the initial setup a seven out of ten. I recommend the solution for users considering it because it is easy to use but doesn't have other features from Microsoft Office.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Adrian Mukisa - PeerSpot reviewer
Student at Kabale University
Real User
Straightforward implementation, highly stable and scalable
Pros and Cons
  • "The initial setup of Google Workspace is straightforward."
  • "The solution could improve by having more frequent updates."

What is our primary use case?

I don't use Google Workspace frequently, but when I do, it's mainly for scheduling meetings. For example, when I have meetings with lecturers or with classmates for scheduled discussions.

What needs improvement?

The solution could improve by having more frequent updates.

For how long have I used the solution?

I have been using Google Workspace for approximately three years.

What do I think about the stability of the solution?

The solution is stable if there is a good internet connection. 

I rate the stability of Google Workspace a ten out of ten.

What do I think about the scalability of the solution?

We have approximately 100 people using the solution in my organization. We plan to increase our usage in the future.

I rate the scalability of Google Workspace a ten out of ten.

How are customer service and support?

I have not used the support.

Which solution did I use previously and why did I switch?

I have not used a similar solution prior to Google Workspace.

How was the initial setup?

The initial setup of Google Workspace is straightforward.

I rate the initial setup of Google Workspace a ten out of ten.

What about the implementation team?

The implementation of the solution was done in-house. We have five people able to do the deployment of the solution. The team consists of developers and lecturers.

What was our ROI?

We have seen an ROI because it provides good services.

I rate the ROI of Google Workspace a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

There are different versions of the solution available, such as premium.

What other advice do I have?

I would recommend this solution to others.

I rate Google Workspace a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Abhishek Gowsika - PeerSpot reviewer
Business Operations Analyst at a tech services company with 1,001-5,000 employees
Real User
User-friendly with a good user interface and an easy setup
Pros and Cons
  • "The initial setup is very easy."
  • "I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better."

What is our primary use case?

I use it for mail purposes. I use Gmail and I use it for mailing people. I also use Google Slides for presentations and Google Sheets for data. It also has Google Docs, which I use for documents. 

What is most valuable?

Its user interface is great. It's user-friendly. You don't have to look for support when using it. 

Even the presentations and the docs, when you need formatting, it's all available there. Its reliability is very good and it syncs with the cloud. 

We can mutually work on a document. It's great for real-time editing. 

The initial setup is very easy.

What needs improvement?

I haven't come across any area that's really lacking. 

I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better. We'd like the flexibility of customizing the way you want it to look.

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. Its performance is good. 

What do I think about the scalability of the solution?

It is a very scalable product. If you need to expand, it's not hard. 

We might have about 90,000 people using the solution.

How are customer service and support?

I've never had to contact technical support. 

How was the initial setup?

The setup was very simple and straightforward. The deployment was on the cloud, so I did not have to do much. All I needed to do was activate the account to be set up and everything was on the cloud already. You just need a password and username to get started. 

What's my experience with pricing, setup cost, and licensing?

I don't deal with licensing. I can't speak to the exact cost. 

What other advice do I have?

I'm a customer and end-user.

I'm not sure which version of the solution we're using. 

I'd recommend the solution as it is very easy to use. I'd rate it a nine out of ten based on its user-friendliness and easy setup.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sa’Ad Ahmed - PeerSpot reviewer
Sustainable Attainable Lifestyle at Tiny Toronto
Real User
Large interconnected ecosystem, beneficial upgrades, but difficult implementation
Pros and Cons
  • "G Suite Enterprise provides many features, such as business increased search visibility, email address, and domain. It's a large whole ecosystem that is the major benefit. You can manage your whole team and have many tools. Over seven years, the solution has gone through some drastic upgrades and improvements which are done automatically, I do not have to manual upgrade."
  • "There are 120 different products and Google is ready to copy their competitors and vice versa. Some of them work, and some of them don't. There are many newer tools with no-code environments which allow for a leaner self-owned system, where I'm not tied to paying hundreds and thousands of dollars a year to another company."

What is most valuable?

G Suite Enterprise provides many features, such as business increased search visibility, email address, and domain. It's a large whole ecosystem that is the major benefit. You can manage your whole team and have many tools. Over seven years, the solution has gone through some drastic upgrades and improvements which are done automatically, I do not have to manual upgrade.

These types of solutions were code-heavy five years ago, but if you're to recreate it using the no-code environment, they're not only growing in that perspective they're also growing the AI. "How do I handle the data at the end of it?" HubSpot is not growing those services.

What needs improvement?

There are 120 different products and Google is ready to copy their competitors and vice versa. Some of them work, and some of them don't. There are many newer tools with no-code environments which allow for a leaner self-owned system, where I'm not tied to paying hundreds and thousands of dollars a year to another company.

In the next release of G Suite Enterprise, it would be a benefit to have mapping integration. For example, receiving the location on who you're interacting with and where people are coming from.

The mapping integration feature should not be an afterthought, but an active part of engagement with the people. If I send out a post to social media because emails are not a thing anymore, you're doing it through the social channel and people respond to it. "This is where I am and here's a picture of my backyard, my company is called Tiny Toronto and we build homes in backyards." This should get mapped on a map, Google's good at maps. The marketing generation between people tagging themselves on a map, you have that information accessible in that platform that you can make outreach to them. HubSpot hasn't evolved fast enough to go at that velocity. It's on hold because it doesn't have the mapping integration into something.

For how long have I used the solution?

I have used G Suite Enterprise within the past 12 months.

What do I think about the stability of the solution?

The solution is stable, we have never lost data. They don't let you delete stuff in some sense.

How are customer service and support?

G Suite Enterprise support is very accessible. I can click on call back connect with someone, and they can solve my problem immediately. They are a utility company that answers the phone.

Which solution did I use previously and why did I switch?

I have used HubSpot previously and they are not as dynamic as G Suite Enterprise.

If HubSpot wants to be a utility company they have to be able to answer the phone. I'm planning to move to Shopify, and it has an integration with Google Adwords, you can have fulfillment and everything in a separate ecology. I'm sure G Suite Enterprise has other things that plug into Shopify that's been built new. HubSpot is not a growing platform anymore, people have gone elsewhere, especially in e-retailing.

How was the initial setup?

G Suite Enterprise requires effort to set it all up.

What's my experience with pricing, setup cost, and licensing?

The price of G Suite Enterprise is reasonable compared to HotSpot. I'm not going to say G Suite Enterprise is affordable. It's valuable, you find value in paying your gas bill or your electricity bill, because of what it allows you to do.

What other advice do I have?

I rate G Suite Enterprise a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.