I was introduced to Bizagi, and then someone else mentioned Microsoft Visio. I wanted to try and understand the differences between Bizagi and Microsoft Visio. I wanted to know which would be best suited for my use. I've tried to use Visio, but I haven't because of some issues, like monthly subscriptions.
Principal Standardization Officer at a engineering company with 1-10 employees
A user-friendly process modeler
Pros and Cons
- "I like the ease of use and the fact that you can download and use their free version, which is unlimited. However, while it's unlimited use, some features aren't available."
- "The free version could be better. Some of the templates and all the functionalities aren't available in the free version. I've been trying to check some maps, for example, organizational maps or a model on organization hierarchy. Apparently, there seems to be no template. You have to create your own. I am not sure if there are templates, but I've not really seen any. I think that there's room for improvement."
What is our primary use case?
What is most valuable?
I like the ease of use and the fact that you can download and use their free version, which is unlimited. However, while it's unlimited use, some features aren't available.
It can actually be very good for training or education before someone really gets into serious work. They can decide whether to purchase or subscribe after using it. I realized that it's very important to me.
What needs improvement?
The free version could be better. Some of the templates and all the functionalities aren't available in the free version. I've been trying to check some maps, for example, organizational maps or a model on organization hierarchy. Apparently, there seems to be no template. You have to create your own. I am not sure if there are templates, but I've not really seen any. I think that there's room for improvement.
They can also improve their documentation, more precisely, their coding of the maps. It has a unique way of making sub-processes, but I think the other school of thought is that if you have a process and within the process, you have a sub-process. They should improve how you code to link a sub-process within a process.
I think this coding is important. If you want to go beyond visual documentation to even narration, or if you want to include narration and map it onto the visual maps, you should be able to do it.
For how long have I used the solution?
I've been using Bizagi for barely one month.
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August 2025

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What's my experience with pricing, setup cost, and licensing?
I'm trying the free unlimited version with unlimited use. But you have to pay to add some features.
What other advice do I have?
I would advise potential users that they must understand Business Process Analysis and Business Process Mapping, or rather Process Mapping, before using it. If you don't understand that, you might not find it useful or meaningful. If you do understand Business Process Mapping, then you'll find Bizagi very useful.
On a scale from one to ten, I would give Bizagi a 9.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Consultant at a recruiting/HR firm with 10,001+ employees
The amount of control that this solution provides is great
Pros and Cons
- "The amount of control that this solution provides is great."
- "Bizagi allows for automation, but it's very complicated."
What is most valuable?
The amount of control that this solution provides is great.
What needs improvement?
Automation could be better. Bizagi allows for automation, but it's very complicated.
Sometimes we experience issues related to translation. The first version we used was translated into Spanish, but the upgrade that we installed was not translated, which caused us some problems.
For how long have I used the solution?
I have used this solution for a few years.
What do I think about the scalability of the solution?
We haven't experienced any scalability or stability related issues.
Which solution did I use previously and why did I switch?
We used to use Blueworks, from IBM. Bizagi is not as extensive as Blueworks, but it's enough for our company. Bizagi is easy to use, but Blueworks offers more freedom, allowing you to develop more.
Blueworks is more expensive, but it has more functionality. Exporting and processing client uploads is much easier using Blueworks.
What's my experience with pricing, setup cost, and licensing?
We use the free version, so yes, we are very satisfied with the price. If you want more complicated software, you're going to have to pay for it.
What other advice do I have?
I would recommend this solution to any colleagues. On a scale from one to ten, I would give this solution a rating of nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Bizagi
August 2025

Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,670 professionals have used our research since 2012.
Senior Manager, ITSM at a hospitality company with 51-200 employees
Helps us with our login systems but the performance is slow
Pros and Cons
- "The approval process is simple."
- "In terms of what needs improvement, the costs can be lowered."
What is our primary use case?
Our primary use case is for in-house login systems like the help desk, change management, and programming.
What is most valuable?
The approval process is simple.
What needs improvement?
In terms of what needs improvement, the performance issue can be speeded up.
For how long have I used the solution?
I have been using Bizagi for four years.
What do I think about the stability of the solution?
In terms of the stability, sometimes it runs too slowly.
What do I think about the scalability of the solution?
We have around 100 users in my company.
How are customer service and technical support?
I have contacted their technical support. We have paid for the license.
What other advice do I have?
Bizagi is a good solution. I would rate it a six out of ten. I don't fully use it. It has slow performance. I only use 60% of its power. If it wasn't so slow I would rate it a nine or eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Analyst at a mining and metals company with 10,001+ employees
Easy and free to get started with modeling, but the performance should be improved
Pros and Cons
- "The most valuable feature is the simulation."
- "Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."
What is most valuable?
What I like best about Bizagi is that you can download the modeling software free of charge and start right away.
The most valuable feature is the simulation.
What needs improvement?
The speed of this solution needs to be improved.
Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it. The APQC Institute specifies the PCF, which has requirements for quality assurance and there are many processes that are categorized by it. If the software had a feature to manage all of these processes in a hierarchical structure then it would be a very good feature. It is not something that is available in any modeler.
For how long have I used the solution?
I have been using Bizagi for about one month.
What do I think about the stability of the solution?
I have not experienced any bugs or errors, so I think that it is stable.
What do I think about the scalability of the solution?
I have only used Bizagi on one computer, so I have not tested scalability. From what I can tell, I think that it is good.
How are customer service and technical support?
I have not had a need to contact technical support.
Which solution did I use previously and why did I switch?
I have worked with Visual Paradigm, Visio, and Camunda Modeler.
How was the initial setup?
The initial setup is not complex. It is simple to deploy and only takes a couple of minutes.
What about the implementation team?
I downloaded and installed the modeler on my own.
What's my experience with pricing, setup cost, and licensing?
The Bizagi modeler can be downloaded free of charge.
What other advice do I have?
I downloaded the latest modeler but I do not have access to the engine.
Overall, I like this product and it would be great if it had more features to handle all of my processes and BPM diagrams.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a consultancy with 1-10 employees
Easy to use with good technical support
Pros and Cons
- "This solution is easy to use and it is a good tool for process modeling."
- "I would like to see more in terms of analytics and better reporting."
What is our primary use case?
We are a consulting company and this is one of the solutions that we use for our clients.
There are three projects that we have used Bizagi for, so far. The first is a subsidy manager from the public sector, where there are certain processes that have to be followed.
The second is a commercial company that has a lot of people working outside of the organization. They needed to provide them with the ability to input data and proceed with a certain process.
The third case is an operational risk management system that was designed to detect risky events.
What is most valuable?
This solution is easy to use and it is a good tool for process modeling.
Bizagi provides instructions that are very good and help you to get started.
What needs improvement?
This solution would be expensive for a company that has a lot of users.
I would like to see more in terms of analytics and better reporting.
The inclusion of a process mining capability would improve this product.
For how long have I used the solution?
We have been working with Bizagi for less than one year.
What do I think about the stability of the solution?
Once the issues with integration were solved, our clients have not found any problems with respect to stability.
What do I think about the scalability of the solution?
This solution will work for certain purposes. I don't believe that it is capable of supporting an enterprise-level organization. Rather, I think that it is ideal for medium-sized companies.
How are customer service and technical support?
We have been in contact with technical support once or twice, although most of the time we have found solutions to our problems on the internet.
We are satisfied with the technical support.
How was the initial setup?
I was not the person who implemented the software but as I remember, we didn't have any problems. We have had issues with integration but we have overcome them.
What other advice do I have?
In general, we are satisfied with Bizagi. However, I think that companies who need something more architectural in nature should consider other systems.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Runs well and has a good design with a straightforward API
Pros and Cons
- "The API is pretty straightforward."
- "The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself."
What is most valuable?
The design of the studio is the solution's most valuable feature. It's really, really easy to use. The orchestration, and keeping all of your metrics outside, is very helpful.
The API is pretty straightforward.
The solution runs fine.
What needs improvement?
The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself.
It's not a question of the interface being user-friendly and it's not the question of a specific design that makes it easy for people to use. Rather, we've got to have a design for the robot to use.
For how long have I used the solution?
I've been using the solution for 30 years.
How are customer service and technical support?
There aren't any problems with technical support that I'm aware of. I don't deal with the technical support side of things, however. I haven't heard of anyone on my technical team complaining about the support. I would assume that means it's decent. That said, I'm not the person that reaches out to them, so I don't have any experience to speak of.
What's my experience with pricing, setup cost, and licensing?
I'm not involved with financials so I wouldn't know how to answer any questions about pricing or licensing.
What other advice do I have?
Our clients are Bizagi customers. We simply work with Bizagi for the robots, but it's all via our clients. We don't have a direct relationship with the company.
I'm not sure which version of the solution our client's organization is currently using.
I'd rate the solution eight out of ten. My main complaint is that there isn't an RPA interface. If they implemented one, I'd probably rate them higher.
I'd advise others to really try out the product before implementing it. It won't be quite the same as setting everything up and running. However, you need to understand what your pricing will be, according to usage. You also need to know what you would want to enable. If you don't, you might run into problems down the line. Users considering the solution should understand what their enterprises do. They also should be clear on what they want the solution to do and should try it out to see if it fits in with that.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at avina
Has good modeling abilities and it's easy to teach to new users
Pros and Cons
- "I find Bizagi so user friendly. I also think that its modeling abilities are great and it's easy to teach them to new users."
- "I think that they could improve their update process. Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN."
What is our primary use case?
I use Bizagi for modeling my own processes as well as teaching others business process modeling. I teach business process modeling at workshops. I teach my students how they can use this solution to model their processes.
What is most valuable?
I find Bizagi so user-friendly. I also think that its modeling abilities are great and it's easy to teach them to new users.
What needs improvement?
I think that they could improve their update process.
Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN.
For how long have I used the solution?
I've been using this solution for three or four years.
What do I think about the stability of the solution?
Sometimes it requests me to update Bizagi and it takes some time working on it. It can be a challenge to update it when I don't have internet access.
What do I think about the scalability of the solution?
I think the solution is scalable, but I haven't needed to scale.
How are customer service and technical support?
I have not contacted technical support, but I saw Bizagi's website and I think that they would be great.
Which solution did I use previously and why did I switch?
I previously worked with Microsoft Visio, but I think that Bizagi outperforms it. I am also trying to learn how to work with ProcessMaker.
I think the main competitive advantage of Bizagi is its user-friendly environment that allows you to drag and drop BPMN elements on its surface. Its simulation abilities are also great, but I think that they can be improved because some elements of BPMN and are not supported in the current version. I recently heard that Bizagi added performance evaluation or assessment and I know I'm not working with it yet.
How was the initial setup?
It's easy to set up. I think it took less than an hour to deploy. I don't remember exactly, but I think that it was less than one hour.
I proposed Bizagi to my team because I'm a business process management consultant. My entire team, which is more than ten people, all installed and set up Bizagi on their computers.
As a process management consultant for different organizations, some of them have more users. Currently, we are working with an organization of over 100 people and we recommended Bizagi to them.
What's my experience with pricing, setup cost, and licensing?
I think that its price is reasonable.
What other advice do I have?
I would absolutely recommend Bizagi for many people. I would rate it as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
Managing Director at Rasha
Enhances the development process and is a comfortable environment for users
Pros and Cons
- "The product has a comfortable GUI and a good environment for users."
- "It needs some better notation functionality."
What is our primary use case?
Our primary need and use for this solution is in designing sales, order handling and support processes for BPM.
How has it helped my organization?
Bizagi has improved our ability to provide services. We are developing some BPM (Business Process Management) solutions on top of the Camunda Engine. I am currently configuring features that we need to develop in order to add other functionality that people need in order to be attracted to our platform. After we finish the platform we plan to add other business customers that we already have. We want to launch our developed product and provide it as a service.
What is most valuable?
My favorite part about Bizagi is that I think it has nice UI. It is a comfortable environment for users.
What needs improvement?
As I worked with the desktop version of the Bizagi modeler, I was not so comfortable. I prefer the web version because it's more mobile. So for my preferences, I wanted to add a BPMN notations extension. I couldn't do that with Bizagi. I wanted to add some notations for orders, invoices and allow adding some configuration to those notations. That is our vision for our platform. As it is a feature that we will definitely be adding to our platform that we are developing, I would rather see it in the product rather than creating it as a workaround.
As a developer, I would like to see some features and functionality that would allow us to add-in features to a marketplace or community. For example, BPM'Online has a marketplace. You can go get add-ons and plugins to process reports and buy or download functionality and put it on the BPM'Online and do business sharing of any profit with products for sale. In the market, 80% goes to the developer and 20% goes to BPM'Online. It is a model that grows the community and functionality.
So I would also recommend having a marketplace similar to BPM'Online to be able to buy or build third-party functionality and community.
For how long have I used the solution?
We have been using it for some time to compare BPM solutions.
How are customer service and technical support?
It was not necessary to use the company's technical support while deploying or during use.
Which solution did I use previously and why did I switch?
We used several solutions over a short period of time for evaluations.
How was the initial setup?
The initial setup for the desktop version was fairly straightforward.
What about the implementation team?
I did the installation by myself without help from any third-party assistance.
What's my experience with pricing, setup cost, and licensing?
I used the trial version and I'm searching for the pricing. We'd be happy to carry the product because it does what we need and are already developing for it.
Which other solutions did I evaluate?
We considered several solutions before choosing. I explored products to gain experience with BPM platforms using products like BPM'Online, Camunda, Activiti, Microsoft CRM, and Salesforce for testing. I searched for similar solutions and tested all of them. The two that seemed most interesting for what we planned were Caramunda and Bizagi.
Bizagi is an enterprise application out of the box. Camunda is a platform that is better used to build some other applications on top of it. That is its real strength. Camunda has some basic features. Its UI is good and it has a plugin system. You can just buy some plugins for use and double up some plugins on top of it. The basic functionality is there and ready to use. The functionality in Camunda is very basic. You get a basic task list, basic modeler, and basic reports. It does not have a lot of extra features but it is simple to use and easy to learn. Bizagi has a learning curve. It has more features and more native functionality, but the learning curve is much longer than Camunda.
What other advice do I have?
On a scale from one to ten, with one being the worst and ten being the best, I would rate this as an eight. I think it is a good product but I am not so much of an expert having used it for only a short time. There may be features it is missing that I don't even know if I want or need, and yet that other products and solutions may already have those features.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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