Bizagi Reviews

Having used Bizagi for four years now, I believe the full BPMN support, the internal data model, and the reporting module are the most valuable features of this solution. We have automated one of the most complex insurance processes - Corporate Risks Underwriting. Alongside our manual, hard to manage Medical insurance examination process, we now have (within just a few months), fully automated enterprise-class management reports – both processes have improved remarkably the way we function as a company.

We’ve encountered nearly zero issues with deployment, stability, and scalability, hence the full 5 out of 5 star rating. Prior to using Bizagi, we were not using any other BPM solution; furthermore, we did not evaluate any other BPM options before choosing Bizagi as we were fully satisfied with the proof of concept.

The initial setup of Bizagi was extremely straightforward. We implemented via a vendor team for the first version, and subsequent versions have been implemented in-house. The vendor’s level of expertise is outstanding and I’d rate the overall level of customer service and technical support as excellent. Regarding the product, I would say it could be improved in terms of scripting and its lack of debugging.

For those thinking about implementing Bizagi, I’d suggest the following: Start with an existing process, automate it, and then improve. At the beginning, consider if case management is part of your process; if so, you can implement case management using standalone sub processes. Finally, take full advantage of the out-of-the-box managerial reports to increase control and visibility of your automated processes.

So far we’ve experienced up to 50% improvement in process time due to our usage of Bizagi BPM.

I’ve used Bizagi Modeler and Bizagi Studio for two years now. Prior to working with Bizagi, I trialed BonitaSoft, but it wasn’t as intuitive as Bizagi.

Bizagi’s most valuable features are the well-defined workflow functionality, the intuitive form design, and the simple interface. The product has improved the company’s productivity by allowing us to quickly and fully automate repetitive processes, making them more trackable.

As with any BPM platform, there is room for some enhancements, specifically to include more controls in the form design, simplify the manual deployment, offer more out-of-box connectors to other systems and improve stability.

I have to say that that the level of customer service and technical support at Bizagi is excellent and very responsive. In addition, the initial setup was very easy – we implemented the solution with our in-house team.

I would tell others considering switching to Bizagi that it is definitely a solution worth using. Just make sure that you’ve done extensive planning of the process structures – the database model as well as the form design, interface, and business rules, not just when using Bizagi but as a BPM best practice.

We’ve been using Bizagi for four years now; we switched from Visio because of their poor support for BPMN. Before switching to Bizagi, we had considered several other solutions, like TIBCO and Bonita, but felt Bizagi was the best – the fact that it’s free was a big plus too.

On a scale from 1-5 (1=worst, 5=best), I would give Bizagi a 5. I find the following features to be the most valuable:

• Compatibility with BPMN.
• Microsoft-style design, so that the look and feel are immediately familiar to MS Office users.
• Ease of use.
• Ability to publish to web pages, especially with latest enhancements around search and dragging of models.
• Ability to link symbols to documents, URLs, etc.
• Focus on collaboration

In the four years that our organisation has been using Bizagi, I’d say that it has significantly improved the way our organization functions due to the product’s ability to draw the as-is and to-be processes that we analyse and implement – this has allowed us to both standardise the way we capture and document our processes, and become more effective in implementing and communicating business process improvements.

There are several improvements that could be made with regard to functionality, but these are just minor and don’t impact our productivity on the daily basis and the Bizagi support team is already informed and working to address these.

Initially, setup was very simple (and free) and we implemented the solution in-house, but when we wanted to switch to centrally controlled roll-out we encountered the problem that you cannot run a standard Microsoft silent installation via SCCM server, which makes it difficult for us to maintain the versions installed. One of our IT people has had several email exchanges with Bizagi technical people, but this one remains unresolved.

In terms of technical support, I’d say the service is average – when we post items on the support forum it can take some time before there’s any response. However, as this is a free product, we can’t complain.

If others were to implement this solution, I’d recommend the following:

• If you want to install Bizagi for a number of users and maintain it centrally, do a full test first in case you encounter the same issues we did.
• Make sure users have some knowledge of BPMN.
• Definitely encourage new users to use the excellent online training materials and resources Bizagi provides.

Overall we feel Bizagi has had a significant and positive impact on our organisation – not only improving the standards of process modelling and documentation, but also raising the profile of process modelling as a tool for business improvement. The application is easy to use and highly functional, and one that we have no hesitation in recommending to others.

I have been using Bizagi for 2 years, introducing more than 50 process into a company with around 300 employees and I can say that it's a very good product. It's faster to create diagrams, useful for keeping all of the processes documented and user friendly. 

The only little problem is when we must update the project with the new releases that Bizagi publishes on its website, it is almost impossible not to find problems in the deploy process. It's nothing serious but acceptable. In conclusion, I recommend this product if you are thinking about starting a BPM project.

I’ve been using Bizagi Process Modeler and Bizagi BPM Suite for 4 years now and even more heavily over the past two years - I’ve been very happy with the results.

If I had to hone in on the most impressive aspects of the Bizagi BPM Suite software, I would say that it allows the highest level of freedom for product customization through programming of any similar product. It also offers a simple building solution from modeling (BPMN) and a clear separation between the layers (data, forms, rules, etc.). In short, Bizagi is intuitive, but has technical accuracy.

I’ve worked with other tools as well, but I like Bizagi best because of the overwhelming number of advantages that I’ve seen from the tool. Bizagi offers flexibility, security, efficiency, rapid development, outstanding customer service, and an excellent cost-to-benefit ratio. A customer can actually do all the testing without spending a dime. I found the customer service to be very good.

When it came to deployment, stability, and scalability, I encountered no issues. I found the setup to be on an intermediate level because it involved the parameterization of functions in operating systems such as IIS, but I was able to manage it quite well.

The one improvement that Bizagi BPM Suite would benefit from would be the addition of data entry screens. This would greatly enhance the ease with which customers manage their records and cut down on the cost of similar programs. In addition, being able to interact with other databases such as MySQL and Derby would further improve the program.

Bizagi is a pure player which provides a BPM suite that offers a variety of features based on three complementary platforms: the Process Modeler (free) for modeling, Bizagi Studio to build applications and BPM Server to deploy the portal users. Three versions are available and they are more or less efficient depending on the size of the company: Xpress for fewer than 50 users, and two other Enterprise versions for a greater number declined in .NET environment for one and JEE for the other. Bizagi also features a powerful runtime and a BAM module with an interesting graphical interface and a real-time diagrams generation.

The platform complies with BPMN and XPDL standards but also offers the possibility of publishing documentation in Word, PDF, HTML, Wiki, Visio, SharePoint, PNG, and JPG. It allows to invoke SOAP web or via REST services and can develop specific connectors SOA layer if needed (except for the Xpress version). ECM side, Bizagi supports CMIS 1.0 which implies inter-operability with others between Alfresco, FileNet and Documentum. Finally note is that a rigorous management of access rights is implemented and that the processes can be deployed on mobile.

Last but not least, for organizations the proposed prices are extremely attractive relative to the ROI found on projects.

I’ve been using Bizagi for two years now, and find that the most valuable feature is its dynamic and quick ability to create processes. I used to use Oracle Business Process Management, but switched to Bizagi because Oracle was too complex to use due to its large amount and mix of plug-ins. (I also considered using Intalio, but ultimately chose Bizagi instead.)

Bizagi does have some room for improvement, specifically in the creation of components and its documentation. For example, if you need a text box to receive only numbers, and a regular expression is used, the input is validated just until the activity is sent or saved.

We didn’t encounter any issues with deployment, stability or scalability, and found setup simple. We are implementing Bizagi with a team of three developers who are very experienced with Bizagi. I’d give customer/technical support an 8 out of 10 rating.

In terms of ROI, we’re still evaluating our costs, so don’t yet have specific numbers.

I’d advice others to try Bizagi before trying other, similar BPM tools – Bizagi’s approach to create and execute processes faster makes it an excellent option.

I work for a company that provides software consulting services across many areas of business, such as CRM, SOA and BPM. I use Bizagi for BPM and consider it to be a complete and very user-friendly tool and have recommended its modeling and automation capabilities to customers in many sectors, including finance, energy, telecommunications and education. It is flexible, easy to deploy and allows users even without technical knowledge to build acceptance quickly.