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Ivan Cardenas - PeerSpot reviewer
Expert engineer III at Sophos Solutions
Reseller
Top 10
A highly stable solution that provides excellent user experience and customer support
Pros and Cons
  • "The product enables the users to automate the processes and provides a good user experience."
  • "The product must make automation easier."

What is our primary use case?

I use the solution to design and automate processes.

What is most valuable?

It is a low-code platform. The product enables the users to automate the processes and provides a good user experience.

What needs improvement?

The product must make automation easier.

For how long have I used the solution?

I have been using the solution for six years.

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Bizagi
June 2025
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What do I think about the stability of the solution?

The machines are stable. They stay stable 90 to 99% of the time.

What do I think about the scalability of the solution?

I rate the tool’s scalability a five out of ten.

How are customer service and support?

The product has been around for a few years. The support team has a lot of knowledge. Support is good.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup can be complex when we need to create a personalized connector to integrate it with our system. I rate the ease of setup a seven out of ten.

What's my experience with pricing, setup cost, and licensing?

The product must improve its cost. I rate the pricing a six or seven out of ten.

What other advice do I have?

If we have a lot of raw materials and want to automate the processes, we can do it with the solution. I have some clients. We are partners with Bizagi, and we also resell the product. Overall, I rate the product an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1773645 - PeerSpot reviewer
Project Manager at a tech vendor with 51-200 employees
Real User
Easy configuration, and integrates well with their widgets
Pros and Cons
  • "I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets."
  • "The gateway through which it connects with other vendors, specifically RPA vendors, is one aspect that could be improved."

What is our primary use case?

This is not for my company because I am a consultant who implements VPNs. We're putting it in place for another company.

What is most valuable?

I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets.

What needs improvement?

Their multi-production is a little complicated, despite the fact that they now have Microdeployment. They have big versioning and small versioning, with the small one being the one that doesn't work very well. That is where I think it could be improved. 

The gateway through which it connects with other vendors, specifically RPA vendors, is one aspect that could be improved.

There's a lot of analytics going on, and everything revolves around data. I believe it could be improved or have a way to improve the reporting or create a dashboard so that you can make decisions right there without having to rely on a third-party modeler. Also, improve the simulator that they have so that you can collect more data with the simulation tool.

For how long have I used the solution?

I have been dealing with Bizagi for three years.

Which solution did I use previously and why did I switch?

I have experience with Bizagi, ProcessMaker, and AuraPortal. These are the VPN solutions that I am currently using.

How was the initial setup?

The configuration is simple, but the ingesting is not that simple. It requires some knowledge. There could be a happy medium there. It's not so simple, or complex if you know the integration that you are using.

Which other solutions did I evaluate?

I was performing some comparisons between VPN vendors.

What other advice do I have?

I would rate Bizagi an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Bizagi
June 2025
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
reviewer1362441 - PeerSpot reviewer
Director General at a recruiting/HR firm with 1-10 employees
Real User
Stable, scalable, and easy to set up
Pros and Cons
  • "Very, very stable."
  • "Can be difficult for new users."

What is our primary use case?

My primary use case of this solution is process optimization.

How has it helped my organization?

Documented processes. Determine the cost and the times that the processes take. Optimized processes.

What is most valuable?

Use it. It is very easy to operate it following the training provided by the institution. Its operation is very easy. It is very stable.

What needs improvement?


Interface with the cloud.

Integrate so that updates can be done from the PC.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

Bizagi is very, very stable.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

It's very difficult to contact support unless you pay for it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Yes. 

It did not integrate my requirements

How was the initial setup?

The initial setup was very easy.

What about the implementation team?

I implemented it alone

What's my experience with pricing, setup cost, and licensing?

All solutions are similar

Which other solutions did I evaluate?

What other advice do I have?

For me, Bizagi is the best software. I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Area Manager at a consultancy with 51-200 employees
Real User
Great flexibility but some connectivity issues
Pros and Cons
  • "What I find most valuable is the flexibility, I find it very easy to use and very flexible for my purpose. I can use it without any particular problem, and it's very intuitive and easy to understand."
  • "I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected."

What is most valuable?

What I find most valuable is the flexibility, I find it very easy to use and very flexible for my purpose. I can use it without any particular problem, and it's very intuitive and easy to understand.

What needs improvement?

I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected. In fact, when I made a simulation about the flow, I found a lot of errors and got many mistake messages. So I have to try again and re-connect. I'm not sure if it's a problem with my operating system, or if it's a Bizagi problem because sometimes it depends on how Bizagi talks with the operating system and vice versa. I use a free version, so maybe the professional version is different.

I would like to see a way to check the workload of the users. I thought you could upload the number of FTE working on a singular activity, but you can't.

For how long have I used the solution?

I've been using this solution for about two years.

What do I think about the stability of the solution?

There are no problems with the general stability of the product. Sometimes when you close a file and try to reopen, it says it didn't connect. Other than that the stability is perfect. 

How was the initial setup?

I had no issues with the initial setup process. 

What other advice do I have?

I give this solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1595577 - PeerSpot reviewer
Graduate Trainee at a computer software company with 51-200 employees
Real User
A low-code business process modeling and automation platform with a powerful business process management engine
Pros and Cons
  • "I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature."
  • "Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that."

What is our primary use case?

Bizagi is a very powerful business process management engine. I think it's one of the better solutions out there. You can take very niche processes and map them completely using the Bizagi engine. Bizagi is predominantly a BPM engine.

What is most valuable?

I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. 

The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature.

What needs improvement?

Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that. 

For how long have I used the solution?

I have been using Bizagi for about two weeks.

What do I think about the stability of the solution?

I'm not sure I can comment on stability just yet, but I did have an okay experience. I didn't have any issues.

What do I think about the scalability of the solution?

It's definitely a scalable solution.

What about the implementation team?

I did install Bizagi in my system, and that's how I tested it out. The file itself was around one and a half GB, and that's more than what you typically use for the cloud and cloud stations. It probably took me about half an hour to install and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

Some solutions are completely free. One would be the business process diagramming tool, the server beneath it, and the automation tool. You don't need to pay to map the business process, but you would need to when you want to execute any of the commands. So, basically, they lure you in with a free ride, and when you want to scale the solution, you'll have to pay for it.

What other advice do I have?

I would recommend this solution to new users depending on the use case. If you want it to manage processes that involve a lot of stakeholders, a lot of departments, and a lot of fragmented pieces of data, then I would definitely recommend Bizagi. 

On a scale from one to ten, I would give Bizagi a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1598529 - PeerSpot reviewer
Estagiária em processos
Real User
Accessible user manuals, plenty of tools, and nice user interface
Pros and Cons
  • "The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi."
  • "The solution is a bit heavy on resources and has slowed down my computer."

What is most valuable?

The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi.

What needs improvement?

The solution is a bit heavy on resources and has slowed down my computer.

I would like to see in the future more organized features. We have all the tools needed but it would be a benefit to hide some elements to simplify things.

For how long have I used the solution?

I have been using this solution for two days.

Which solution did I use previously and why did I switch?

I have previously used Aris and this solution is much better. In Aris, it is more complex with a lot more tools to work with and is more professional but it is difficult to learn.

What other advice do I have?

I rate Bizagi a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Principal Standardization Officer at a engineering company with 1-10 employees
Real User
A user-friendly process modeler
Pros and Cons
  • "I like the ease of use and the fact that you can download and use their free version, which is unlimited. However, while it's unlimited use, some features aren't available."
  • "The free version could be better. Some of the templates and all the functionalities aren't available in the free version. I've been trying to check some maps, for example, organizational maps or a model on organization hierarchy. Apparently, there seems to be no template. You have to create your own. I am not sure if there are templates, but I've not really seen any. I think that there's room for improvement."

What is our primary use case?

I was introduced to Bizagi, and then someone else mentioned Microsoft Visio. I wanted to try and understand the differences between Bizagi and Microsoft Visio. I wanted to know which would be best suited for my use. I've tried to use Visio, but I haven't because of some issues, like monthly subscriptions.

What is most valuable?

I like the ease of use and the fact that you can download and use their free version, which is unlimited. However, while it's unlimited use, some features aren't available. 

It can actually be very good for training or education before someone really gets into serious work. They can decide whether to purchase or subscribe after using it. I realized that it's very important to me.

What needs improvement?

The free version could be better. Some of the templates and all the functionalities aren't available in the free version. I've been trying to check some maps, for example, organizational maps or a model on organization hierarchy. Apparently, there seems to be no template. You have to create your own. I am not sure if there are templates, but I've not really seen any. I think that there's room for improvement. 

They can also improve their documentation, more precisely, their coding of the maps. It has a unique way of making sub-processes, but I think the other school of thought is that if you have a process and within the process, you have a sub-process. They should improve how you code to link a sub-process within a process. 

I think this coding is important. If you want to go beyond visual documentation to even narration, or if you want to include narration and map it onto the visual maps, you should be able to do it. 

For how long have I used the solution?

I've been using Bizagi for barely one month.

What's my experience with pricing, setup cost, and licensing?

I'm trying the free unlimited version with unlimited use. But you have to pay to add some features.

What other advice do I have?

I would advise potential users that they must understand Business Process Analysis and Business Process Mapping, or rather Process Mapping, before using it. If you don't understand that, you might not find it useful or meaningful. If you do understand Business Process Mapping, then you'll find Bizagi very useful.

On a scale from one to ten, I would give Bizagi a 9.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1408044 - PeerSpot reviewer
Consultant at a recruiting/HR firm with 10,001+ employees
Real User
The amount of control that this solution provides is great
Pros and Cons
  • "The amount of control that this solution provides is great."
  • "Bizagi allows for automation, but it's very complicated."

What is most valuable?

The amount of control that this solution provides is great.

What needs improvement?

Automation could be better. Bizagi allows for automation, but it's very complicated.

Sometimes we experience issues related to translation. The first version we used was translated into Spanish, but the upgrade that we installed was not translated, which caused us some problems. 

For how long have I used the solution?

I have used this solution for a few years.

What do I think about the scalability of the solution?

We haven't experienced any scalability or stability related issues. 

Which solution did I use previously and why did I switch?

We used to use Blueworks, from IBM. Bizagi is not as extensive as Blueworks, but it's enough for our company. Bizagi is easy to use, but Blueworks offers more freedom, allowing you to develop more. 

Blueworks is more expensive, but it has more functionality. Exporting and processing client uploads is much easier using Blueworks. 

What's my experience with pricing, setup cost, and licensing?

We use the free version, so yes, we are very satisfied with the price. If you want more complicated software, you're going to have to pay for it. 

What other advice do I have?

I would recommend this solution to any colleagues. On a scale from one to ten, I would give this solution a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.