Bizagi Reviews

We are using Bizagi process modeler 37O123. We use Bizagi to create some models and BPM maps. In some of the cases, we also use it to run the workflow and create some simulation views.

Bizagi is flexible. I can share things with other consultants because it is the most commonly used software in my community. It has been a great and good resource for us in making sure that we adhere to the process.

Its price can be improved. The price is high for the application as well as for maintaining and developing applications. When you develop, for example, a BPM, you need to pay a lot for Bizagi. 

I have been using Bizagi for around three years.

Its stability is very good.

It has good scalability. We have around ten users in my company. Some of them are analysts. We don't have any plans to increase its usage.

Their technical support is good.

It was very simple for me. As compared to Camunda, Bizagi is more simple and understandable. For its maintenance, you just need one person in charge.

It has a very high price. Many clients complain about the price for maintaining the application on Bizagi.

Bizagi modeler is a very good solution for the clients, but it has a very high price.

I would rate Bizagi a seven out of ten.

Governance and academic secretariat are our principal areas. We use this solution for planning and tender cost management.

It is easy to use and easy to learn. It is also fully compatible with BPMN virtual tool. 

Bizagi is very fast in responding to and fixing the issues.

It should provide the ability to create a simple application. It can be used for database modeling diagrams and forms, but it should also support CRUD, that is, create, read, update and delete.

I have been using this solution for five years.

It is stable.

We did not find any issues with scalability. For the academic area, we have about 53 users, and they include the management staff and the operational staff. For governance, we have about 14 users, and five of them are for strategic tasks.

Their technical support is quite satisfactory. They are very fast at resolving the issues. They are also helpful for business orientation and transition of the tools.

I have used IBM BPM, Oracle BPM, and Camunda BPM. Bizagi is easy to install and use. Bizagi is also quite comprehensive and easy to learn as compared to other solutions. It is also fully compatible with BPMN virtual tool.

The initial setup is very easy, but you must well state the requirements. It is very important.

I like this solution because it provides what you need. I would rate Bizagi an eight out of ten.

Our primary use case is for mapping the processes in our organization. I'm the evaluation and monitoring manager and we are customers of Bizagi. 

The basic mapping feature is key for me. It's fantastic, it's easy to use and it's free. I don't know why it's free but I think it's excellent.

I think if they could go back to the modeling option or the simulation, that would be good. They also used to have a publish option but they closed that and it's now only available with the pay option. 

I've been using this solution for four years, we are using the free version. 

The solution is very stable. 

I think the scalability is fine although we haven't tested it. We have 13 users in the organization and no plans to extend usage for now. 

There is good community support and the site is quite rich. You can find any information there. 

We haven't dealt with the cost or licensing aspects because we're using the free option. The paid solution is quite expensive. We don't have enough money to take a license for the solution so we use the open source option. 

I recommend this product to anyone interested in mapping processes. It's very stable and I don't have any problems with it. 

I would rate this solution a nine out of 10. 

I primarily used the solution to map the whole process of the organization. Over the last year, I used it a lot - about four hours each month.

The mapping features are the solution's most valuable aspect.

The solution offers great usability.

The user interface is pretty good.

It's a stable product that's simple to use.

We like that it's free to use and doesn't cost us anything.

The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free.

I've been using the solution for about four years.

The solution is quite stable. There aren't any problems with bugs or glitches and it doesn't crash or freeze. It works well.

I've never tried to scale the solution, so it's hard to gauge how well it would perform. For now, for how we use it, it's fine. We don't plan on increasing usage yet.

Currently, 12 to 13 people use it within our organization.

I've never used technical support, so I can't speak to their level of knowledge or their responsiveness.

The community support or documentation is fine, however. The site is quite rich, and we can find answers to a lot of problems using the documentation itself. There are lots of videos and articles. It's easy to find what we need. We don't need to call anyone.

We didn't previously use a different solution. This was the first option we chose.

The initial setup was pretty straightforward. The explanations for using the tool are pretty good. Initially, I had an older version. I published with the HTML format and published them on the internet.

I'm not sure how many staff members you need for deployment and maintenance.

We're using the free version of the solution. We don't have to pay any licensing fees. We like dealing with open-source, as our company doesn't have too much of a budget. There aren't any additional costs for how we use it.

We didn't evaluate other options before choosing this product.

We're just customers. We don't have a business relationship with Bizagi.

I would recommend this product to anyone who is interested in mapping and doesn't have too much of a budget. It offers enough features to work well for most use cases.

Overall I'd rate it nine out of ten. We've had a good experience using it.

The solution offers a free version of their product.

The solution offers the best user interface and the easiest way of working for the many co-workers that are drawing and developing and documenting their processes. It's amazingly good at that.

The next step for the solution is when it comes to starting to do a little bit more deep modeling. When you start working with information modeling, et cetera, here is no really good solution for the data modeling and information modeling. You have the BPM and data albeit in data storage that they support very well. However, it's not quite enough. You can write in your information that there, but you don't have a direct connection or the easy connection to an easy to use modeling tool or modeling set up.

We've been using the solution since 2012. To be honest, we were actually using it when the company was quite young, however, the real extensive use has been over the last, I would say, four or five years.

We have had some problems with bugs. If you are converting and exporting into SharePoint and you have long path names, there's a limitation in part on the length of path names on SharePoint. We had problems with that. We got the new version just a couple of weeks ago and that solved the problem. Right now we don't have any issues with stability. 

The reply from Bizagi was understanding. They did not really see the problem right away, however, we figured out it was a mix between the versions of SharePoint and the version of Bizagi that we had. 

We haven't really had any issues with scaling. It's absolutely doable.

While our enterprise version has maybe 20 users, on the free version, we have somewhere between 250-300 people.

I have dealt with technical support in the past, however, not in these last few years. Initially, I was the one who had contact directly with technical support. However, now it's the product owner and the engineer. I can't really comment on how they are anymore. I know we have contact with them and we had contact with them with problems from time to time and I've never heard of any issues with their level of service. When we had issues with the long path names in SharePoint, the technical support team was very helpful and solved the issue.

The initial setup was very easy. If you use only the client, it's very easy. We have a license agreement with Bizagi and our organization. So we have created our own internal modules so that we order the Bizagi model or from our IT support. And they push it out to our laptops, and to our computers. 

It's the same thing with the updates. We push that out all the time. From a user perspective, it's a very nice and easy setup. I know that there were some problems with the connection and with setting up the sign-on in the right way, however, it works. I can't tell you whether the problem was because of our setup and our configuration of our side or what it was, however, it took a week or two before it was completely resolved. Now it's no longer an issue.

We only need one person to handle the maintenance. We have a set up for our internal tools with a product that the product owner owns several tools and he has engineers working with those tools. I know that we have one specialist in Bizagi, and they handle any maintenance issues on our behalf. That said, he's not working full-time with Bizagi either. It's probably 25-30% of his allotted time.

The solution does have a free version, which we use. However, we also use the enterprise version as well, which is under different licensing.

They should look a little bit at their license set up. There should be something in between the free version and the enterprise version, which has everything. The enterprise is very expensive, not very, but it is expensive. In many cases, you need a few of the functionalities in the enterprise, but not the sole enterprise model. 

They could actually gain a lot more licensed users if they had some of the functionalities of the enterprise version in the free version and created a mid-range option that sat in between both. 

For example, in order to publish on HTML, you need to have the enterprise model or publish it in SharePoint, so that you can have the connection to SharePoint. That is something where having a mid-license would benefit both themselves as a company, and the clients who don't want a full-enterprise solution.

We're customers of Bizagi. We don't have a business relationship with them.

We are using both the free and enterprise versions of the solution.

We using the free version to work with modeling and draping our basic business processes. We're also continuing into the enterprise version, to simulate and to build documentation on HTML, SharePoint, et cetera. Then, in a few cases, we're also working with the automation. I'm not doing that myself. I'm the part that is on the front-end of the journey for the processes. So we using it for our poses landscape basically, initially. 

We continue using the BPM and notation. That's what we're after.

I would recommend the solution to other organizations. However, they should decide a little bit on what their use case and needs might be before jumping into the solution to ensure it meets their needs.

Overall, I'd rate the solution eight out of ten. 

There are improvements to be done. The licensing structure has them missing out on quite a lot of satisfied users by forcing them to choose between a high-cost license or a free model that doesn't offer the few features they need. 

We use Bizagi for modeling our business organization.

The most valuable feature is the organizational modeling capability.

The technical support is not fast enough and should be improved.

Bizagi needs to have better management tools.

I have been using Bizagi for about one year.

This is a scalable solution. We have about 20 users and we plan to increase our usage in the future.

The technical support for Bizagi needs to be faster.

The initial setup is easy.

We have no issues with the pricing.

This is a good product and one that I recommend.

I would rate this solution an eight out of ten.

We primarily use the solution for modeling.

The solution's simulation capabilities are the most valuable aspects.

I've not really found any features that are lacking. I've never tried other solutions, so I can't compare it to anything. So far, it's meeting my expectations.

There could be more documentation.

It would be useful if the solution also offered enterprise architecture and risk management capabilities.

I want to be able to use the whole Bizagi suite. I'm sure it's quite advanced and capable of doing more.

I've been using the solution for about two years now.

The solution is very stable. We haven't found any bugs or glitches. The solution doesn't crash. It's quite reliable.

We've never been in touch with technical support, so I don't have any experience with them at all.

I've not tried out other solutions at the company itself. This is the only solution I've used so far in this organization.

I have personally tried using Signavio, CPN Tools, and Visio.

The initial setup was very straightforward. It was not complex. 

Deployment was very quick. Within five minutes it was done.

I handled the installation myself.

We aren't really paying anything for the solution currently. I acquired this tool when I was using it at school during my Master's class. It was given to us as a package from the school, so I brought it to work to use.

Due to my previous experience with a few other tools, I knew they would not meet our needs, so I didn't evaluate them per se. Instead, we decided to try Bizagi.

I'm not sure which version of the solution we are using, but I don't believe it is the most recent version. I believe it is version 2.7.02.

We have ten users on the solution that strictly use it for modeling purposes.

I'd advise other companies to understand what they want first and what the tool should do for them. That way, when they look at different options, they'll have a list of features to seek out. It will help them discover which product will work best for them. No one should rush out to buy any product.

I'd rate the solution eight out of ten.

InnoVelocity is a leading independent specialist with Bizagi, with 12 expert consultants throughout the US having successfully delivered projects for 20+ customers over six years. InnoVelocity offers consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships, and a full suite of services including Modeling/Analysis/Audit, RPA Implementation, BI/Analytics Implementation.

We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas, and Manufacturing. In common with all of these, the ease of use and agility of the product have allowed for rapid response to regulatory changes, and the visibility/data/reporting and built-in history tracking ensure appropriate documentation to demonstrate compliance.

Bizagi offers great ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves.

Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds. Bizagi has been recently slowing down the pace of these changes and investing more in QA and support to address this concern, and we have seen some improvement in this area.

We have been using the solution since 2015.

Stability has been improving of late with the aggressive investments Bizagi is making in support and QA.

InnoVelocity has experience with enterprise-wide on-premise implementations of Bizagi and noted that the solution scales appropriately, so long as sufficient server resources are allocated and the correct configuration is applied. Bizagi is ending support for on-premise installations and moving all present and future customers to cloud, which runs on Azure.

Customer Service:

The US Customer Success team is top notch and ensures that needs are proactively addressed.

Technical Support:

A support team is available with different levels of SLA/response through a ticketing system.

Positive

We used Intalio BPMS with a number of our key customers in the past, but the company had dissolved and sold its assets. As a trusted partner to our customers, we helped them evaluate different alternatives, and Bizagi was universally selected because of its ease of use.

InnoVelocity is a specialist implementation partner for Bizagi, and we are often utilized to help clients in the US market stand up for the product and their development teams. Although the product is very easy to start using right away, it is highly advisable to ensure that in-house teams start their program with the most appropriate structures and best practices in place. Bizagi has been emphasizing their own professional services of late and is growing this team.

The value proposition of the product compared to its competitors is strong. The usage-based pricing model is a better value for larger organizations with many users. Smaller companies looking for a lower-cost perpetual license may be advised to explore other options.

When moving our key clients from Intalio BPMS to Bizagi, we assisted them in evaluating a number of other platforms against their requirements.