You can model and automate processes really fast. Most of the interface are very intuitive. Your team can work on it having basic training about databases and BPM modeling. The integration capabilities are useful, but identifying errors in this feature are not so easy.
We have some processes which were being executed using Office and other tools. After implementing Bizagi, there are measures of processes and we can improve the execution. In most of the scenarios, we enhance the traceability of the transaction across multiple platforms with Bizagi integration.
They should improve the migration process between major versions, from version 9 to 10, we had to redo our implementation. Now, we are migrating from 10 to 11 and we have issues on some features.
For about four years.
The deployment works well. The advanced deployment wizard lets you to create a "bex" file which includes all the changes. Over the production environment you should apply this file, you can check for the differences and confirm. It is really important to create version each time you deploy changes to avoid unexpected behaviors over the existing cases.
After your process is working, it's good. There are no problems. but sometimes support fixes affects other functionalities.
No issues.
Customer service is good. The helpdesk app works very well and soon you have response of the beginning your case treatment. However, some final solutions come not so fast.
Technical Support:It is very good. The support people really know the product and resolve common questions very fast. If you have the premier contract for support, they even review your implementation, not only product functionality.
Previously, we used Oracle BPM, the time of implementation was very large (almost three times). Most of the processes we implemented were manual processes, even a non-technical person can do most of the work (Forms, Rules, etc). If your process has a lot of integration, the time increases. Bizagi allows you to begin at low costs.
It is very easy, basically an installation wizard. Some complex things come when you want to enable balancers or other advanced options, but it's no relevant.
We started in a project directly executed by Bizagi consultants, we were as viewers to start learning, and from the next project and so on we increase our participation. Now we execute ourselves, sometimes we use a consultant for specific topics.
It is around 20%.
Pricing is good value for money. Licensing is simple, you choose between three options depending on your needs.
Yes, We evaluated some other tool, like IBM products.
If your approach is for manual task automation is a really good option. It is very intuitive and easy to use. Integration in common scenarios are done through a wizard.
The only negative assert: It is not so good with highly transactional processes that requires integration, like ESB, 500 transactions in a minute or above.
We managed, in less than one year, to automate all administrative, financial and operational processes of our company, which operates in the technology consulting business, with a team of two professionals.
The preparation of reports within the business intelligence facilities.
I've used it for four years.
There were only a few.
It needs improvement to the speed with which they respond.
Technical Support:It needs improvement to the speed with which they respond.
We did, and we switched due to the ease of implementation and technical learning.
It was both straightforward and complex.
We implemented with in-house staff who became experts in the solution. We are now offering design services to our clients, using Bizagi BPM Suite, coupled with our consulting BPM.
The initial cost was zero. For maintenance, approximately $3,000/year.
It is a beautifully finished product and provides an excellent cost-benefit. It solves almost all process automation needs. We are delighted with Bizagi BPM Suite and chose to act exclusively with this solution in our consulting business and BPM projects. We have achieved a great receptivity of the product our customers, and became business partners after our implementation experience and training of a in-house technical team.
Pentago CRM solution Integrated with cloud systems and SAP ERP
Which solution/product do yo use if you want to include an attachment as part of the workflow?
Do you need to use another product for doing the integration with other systems? (Ex. SOAP / Rest web services, APIs)