Bizagi Reviews

The design of the studio is the solution's most valuable feature. It's really, really easy to use. The orchestration, and keeping all of your metrics outside, is very helpful. 

The API is pretty straightforward. 

The solution runs fine.

The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself. 

It's not a question of the interface being user-friendly and it's not the question of a specific design that makes it easy for people to use. Rather, we've got to have a design for the robot to use.

I've been using the solution for 30 years.

There aren't any problems with technical support that I'm aware of. I don't deal with the technical support side of things, however. I haven't heard of anyone on my technical team complaining about the support. I would assume that means it's decent. That said, I'm not the person that reaches out to them, so I don't have any experience to speak of.

I'm not involved with financials so I wouldn't know how to answer any questions about pricing or licensing.

Our clients are Bizagi customers. We simply work with Bizagi for the robots, but it's all via our clients. We don't have a direct relationship with the company.

I'm not sure which version of the solution our client's organization is currently using.

I'd rate the solution eight out of ten. My main complaint is that there isn't an RPA interface. If they implemented one, I'd probably rate them higher.

I'd advise others to really try out the product before implementing it. It won't be quite the same as setting everything up and running. However, you need to understand what your pricing will be, according to usage. You also need to know what you would want to enable. If you don't, you might run into problems down the line. Users considering the solution should understand what their enterprises do. They also should be clear on what they want the solution to do and should try it out to see if it fits in with that. 

You can model and automate processes really fast. Most of the interface are very intuitive. Your team can work on it having basic training about databases and BPM modeling. The integration capabilities are useful, but identifying errors in this feature are not so easy.

We have some processes which were being executed using Office and other tools. After implementing Bizagi, there are measures of processes and we can improve the execution. In most of the scenarios, we enhance the traceability of the transaction across multiple platforms with Bizagi integration.

They should improve the migration process between major versions, from version 9 to 10, we had to redo our implementation. Now, we are migrating from 10 to 11 and we have issues on some features.

For about four years.

The deployment works well. The advanced deployment wizard lets you to create a "bex" file which includes all the changes. Over the production environment you should apply this file, you can check for the differences and confirm. It is really important to create version each time you deploy changes to avoid unexpected behaviors over the existing cases.

After your process is working, it's good. There are no problems. but sometimes support fixes affects other functionalities.

No issues.

Customer service is good. The helpdesk app works very well and soon you have response of the beginning your case treatment. However, some final solutions come not so fast.

It is very good. The support people really know the product and resolve common questions very fast. If you have the premier contract for support, they even review your implementation, not only product functionality.

Previously, we used Oracle BPM, the time of implementation was very large (almost three times). Most of the processes we implemented were manual processes, even a non-technical person can do most of the work (Forms, Rules, etc). If your process has a lot of integration, the time increases. Bizagi allows you to begin at low costs.

It is very easy, basically an installation wizard. Some complex things come when you want to enable balancers or other advanced options, but it's no relevant.

We started in a project directly executed by Bizagi consultants, we were as viewers to start learning, and from the next project and so on we increase our participation. Now we execute ourselves, sometimes we use a consultant for specific topics.

It is around 20%.

Pricing is good value for money. Licensing is simple, you choose between three options depending on your needs.

Yes, We evaluated some other tool, like IBM products.

If your approach is for manual task automation is a really good option. It is very intuitive and easy to use. Integration in common scenarios are done through a wizard.

The only negative assert: It is not so good with highly transactional processes that requires integration, like ESB, 500 transactions in a minute or above.

We are a consulting company and this is one of the solutions that we use for our clients.

There are three projects that we have used Bizagi for, so far. The first is a subsidy manager from the public sector, where there are certain processes that have to be followed.

The second is a commercial company that has a lot of people working outside of the organization. They needed to provide them with the ability to input data and proceed with a certain process.

The third case is an operational risk management system that was designed to detect risky events.

This solution is easy to use and it is a good tool for process modeling.

Bizagi provides instructions that are very good and help you to get started.

This solution would be expensive for a company that has a lot of users.

I would like to see more in terms of analytics and better reporting.

The inclusion of a process mining capability would improve this product.

We have been working with Bizagi for less than one year.

Once the issues with integration were solved, our clients have not found any problems with respect to stability.

This solution will work for certain purposes. I don't believe that it is capable of supporting an enterprise-level organization. Rather, I think that it is ideal for medium-sized companies.

We have been in contact with technical support once or twice, although most of the time we have found solutions to our problems on the internet.

We are satisfied with the technical support.

I was not the person who implemented the software but as I remember, we didn't have any problems. We have had issues with integration but we have overcome them.

In general, we are satisfied with Bizagi. However, I think that companies who need something more architectural in nature should consider other systems.

I would rate this solution an eight out of ten.

Our primary need and use for this solution is in designing sales, order handling and support processes for BPM.

Bizagi has improved our ability to provide services. We are developing some BPM (Business Process Management) solutions on top of the Camunda Engine. I am currently configuring features that we need to develop in order to add other functionality that people need in order to be attracted to our platform. After we finish the platform we plan to add other business customers that we already have. We want to launch our developed product and provide it as a service.

My favorite part about Bizagi is that I think it has nice UI. It is a comfortable environment for users.

As I worked with the desktop version of the Bizagi modeler, I was not so comfortable. I prefer the web version because it's more mobile. So for my preferences, I wanted to add a BPMN notations extension. I couldn't do that with Bizagi. I wanted to add some notations for orders, invoices and allow adding some configuration to those notations. That is our vision for our platform. As it is a feature that we will definitely be adding to our platform that we are developing, I would rather see it in the product rather than creating it as a workaround.

As a developer, I would like to see some features and functionality that would allow us to add-in features to a marketplace or community. For example, BPM'Online has a marketplace. You can go get add-ons and plugins to process reports and buy or download functionality and put it on the BPM'Online and do business sharing of any profit with products for sale. In the market, 80% goes to the developer and 20% goes to BPM'Online. It is a model that grows the community and functionality.

So I would also recommend having a marketplace similar to BPM'Online to be able to buy or build third-party functionality and community.

It was not necessary to use the company's technical support while deploying or during use.

We used several solutions over a short period of time for evaluations.

The initial setup for the desktop version was fairly straightforward.

I did the installation by myself without help from any third-party assistance.

I used the trial version and I'm searching for the pricing. We'd be happy to carry the product because it does what we need and are already developing for it.

We considered several solutions before choosing. I explored products to gain experience with BPM platforms using products like BPM'Online, Camunda, Activiti, Microsoft CRM, and Salesforce for testing. I searched for similar solutions and tested all of them. The two that seemed most interesting for what we planned were Caramunda and Bizagi.

Bizagi is an enterprise application out of the box. Camunda is a platform that is better used to build some other applications on top of it. That is its real strength. Camunda has some basic features. Its UI is good and it has a plugin system. You can just buy some plugins for use and double up some plugins on top of it. The basic functionality is there and ready to use. The functionality in Camunda is very basic. You get a basic task list, basic modeler, and basic reports. It does not have a lot of extra features but it is simple to use and easy to learn. Bizagi has a learning curve. It has more features and more native functionality, but the learning curve is much longer than Camunda.

On a scale from one to ten, with one being the worst and ten being the best, I would rate this as an eight. I think it is a good product but I am not so much of an expert having used it for only a short time. There may be features it is missing that I don't even know if I want or need, and yet that other products and solutions may already have those features.

The data modeling and the form Designer.

As my company has offices in several cities in Brazil, the process of approval of some requests was very time consuming, because the forms had to be mailed to a physical signature in another city.

With the implementation of Bizagi, approvals have become much more efficient.

Sending emails for a role, import from AD and the creation of areas per profiles are features that need improvement.

1 year

Yes. From time to time, reports, permissions, profiles that were created in development were not updated in deploy.

No. In production the application proved to be very robust, fast and reliable.

No.

Very good.

Very good.

No.

The installation of both the development and production environment was relatively simple. Settings such as LDAP and email were also made without major problems.

In-house.

My primary use case of this solution is process optimization.

Documented processes. Determine the cost and the times that the processes take. Optimized processes.

Use it. It is very easy to operate it following the training provided by the institution. Its operation is very easy. It is very stable.

Interface with the cloud.

Integrate so that updates can be done from the PC.

I have been using this solution for five years.

Bizagi is very, very stable.

This solution is scalable.

It's very difficult to contact support unless you pay for it.

Positive

Yes. 

It did not integrate my requirements

The initial setup was very easy.

I implemented it alone

All solutions are similar

Alfresco

For me, Bizagi is the best software. I would rate this solution as eight out of ten.

We use this solution for various mid-market clients in the Manufacturing and Services domains. In particular:

• Enterprise Process Architecture: From Value Chain Model to detailed BPMN.
• Process orchestration: Integrate processes with various technology components to drive the digitization of processes involving both humans and technology.

We have been modeling the business from value chain model to detailed BPMN 2.0 in some departments. 

• Bizagi Studio: Good for process orchestration (simple or complex) or Business automation with SIMPLE business rules. 
• Bizagi Portal: The GUI is so-so, but the process monitoring and BAM (Business Activity Monitoring) are there, already built.

The most valuable feature for us is the Bizagi Modeler. It provides for easy to use modeling, respecting FULLY the BPMN 2.0 standard. Objects are fully reused (import/integration) with Bizagi Studio.

The free online Help and E-Learning is very strong. It is very complete and well done!!

This solution is very easy to use and is very stable. 

Overall, this is a very good tool to drive the global Process Architecture of a company.

Some of the weaknesses of this solution are:

• In the Bizagi Studio, the scripting and debugging tool is VERY weak.
• It is difficult to drive ROI on types of processes involving complex business rules.
• In our Best practices, we are now virtualizing almost all of the tables instead of using Bizagi MS-SQL Master files. This is because it is impossible to get control over Bizagi Master or Parameter tables.
• All of the complex components are done using outside technologies (.NET or other) that are integrated into the BPM using service tasks (Rest/Soap).
• There is lots of instability with V 11.1. We are suspecting configuration management problems on the Bizagi side.

This is a very stable solution, and we have had no bugs in the past four years.