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PeerSpot user
Lider CIO at a program development consultancy
Real User
The user logic is very easy to understand, even for people who are not engineers nor developers
Pros and Cons
  • "Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand even for people who are not engineers or developers."
  • "The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users."
  • "The user logic is very easy to understand, even for people who are not engineers nor developers."
  • "One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement."

What is our primary use case?

I have helped some companies to automate processes in different environments. Most of them are in Windows Server and SQL Server

How has it helped my organization?

Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand, even for people who are not engineers nor developers.

What is most valuable?

The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users. 

Another feature of this product is its technical documentation.

What needs improvement?

One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement.  

Buyer's Guide
Bizagi
June 2025
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.

For how long have I used the solution?

More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user702255 - PeerSpot reviewer
Management Systems Project Manager at a media company with 501-1,000 employees
Vendor
We use it to model and automate business processes. Sometimes it feels not so mature, but they constantly improve their product.
Pros and Cons
  • "It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP)."
  • "Also, the tool sometimes feels not so mature when we find random deploy errors from testing to production environment."

What is our primary use case?

Automate business processes related with accounting and payments with direct integration to SAP.

How has it helped my organization?

Before Bizagi, we had manual processes which involved manual integrations with our ERP (SAP) and other smaller systems.

What is most valuable?

Bizagi is a valuable tool for us to model and automate business processes. It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP). It provided greater levels of automation and integration.

What needs improvement?

The pricing changed abruptly from 550 USD per user to 800 USD per user plus support fees, which it is a little steep increase.

Also, the tool sometimes feels not so mature when we find random deploy errors from testing to production environment.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

After upgrading our original Bizagi 10.6 install to Bizagi 10.7, the case re-assigning feature stopped working. Bizagi provided different hotfixes, which caused other problems. It was finally fixed on the fourth try.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

The technical support is not very good. We didn't buy premium service with SLAs.

Which solution did I use previously and why did I switch?

We did not use a previous solution. This is the first BPMS at our company.

How was the initial setup?

It was very easy to install the system. However, there is additional effort needed to ensure stability of the entire eco-system (deployment of development, test and production instances, load balancers, etc.)

What's my experience with pricing, setup cost, and licensing?

Bizagi had very convenient licensing prices, USD 550 per user. However, they recently changed their pricing to USD 800 per user, which seems like a very steep increase. If they can freeze the pricing in a contract, I advise them to do so.

Which other solutions did I evaluate?

We evaluated Oracle BPM Suite and IBM Case Manager. We chose Bizagi for their convenient licensing options. That is, no cost until it is ready to go into production. The licensing costs per user are cheaper.

What other advice do I have?

We took the risk of buying an immature product. However, Bizagi over the years has demonstrated that they are a very good challenger to more established solutions.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Bizagi
June 2025
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
PeerSpot user
Sr. SEO & Marketing Executive at a tech services company with 11-50 employees
Real User
Great software for managing my business
Pros and Cons
  • "Great software for managing my business. I think this is the best business process management software."
  • "It would be helpful if they added some extra features in the next update."

What is our primary use case?

Best business process management software. I use this software from the very beginning of my business and get very satisfied results.

What is most valuable?

Great software for managing my business. I think this is the best business process management software. 

How has it helped my organization?

I think this is enough to manage my business.

What needs improvement?

It would be helpful if they added some extra features in the next update.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Associate Director - Automation, AI at a tech services company with 10,001+ employees
Real User
It automates a manual, complicated process, however case management is missing
Pros and Cons
  • "It automates a completely manual, complicated process."
  • "Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved."

What is most valuable?

Rapid development and overall functionalities are decent. The fact that users can look at the process and alignment, it is a big plus. Also that it is an out-of-the-box connector for SAP is a definite edge.

How has it helped my organization?

It automates a completely manual, complicated process.

What needs improvement?

  • Case management is missing. 
  • Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved.
  • Version management for functionality level control is important and needs improvement.

For how long have I used the solution?

Six months.

What do I think about the stability of the solution?

The tool is fairly stable. However, being based on Windows, it has its own set of challenges.

What do I think about the scalability of the solution?

The tool is fairly scalable. However, if you are looking at building an application where 100 developers are working in parallel, you will have issues. 

How are customer service and technical support?

On a scale of 10, I would rate it an eight.

Which solution did I use previously and why did I switch?

I have worked on Pega, Oracle BPM, IBM BPM, and Bizagi in past. The switch was not intentional, it was customer dependent.

How was the initial setup?

Fairly straightforward with single exe file for installation on a Windows server.

What's my experience with pricing, setup cost, and licensing?

It is on par with other BPM tools, but not as expensive as Pega nor Appian. That gives a definite edge to the tool, specially in manufacturing and retail segments.

Which other solutions did I evaluate?

The customer did the product evaluation.

What other advice do I have?

It is a good tool for average asks where you need to fill in the gaps. However, I do not recommend its use as a tool for a core solution platform (like a claim management or underwriting tool in insurance).

Disclosure: My company has a business relationship with this vendor other than being a customer: We are the only global partner for this tool.
PeerSpot user
PeerSpot user
IT Consultant and Adviser at Eximius Medical Admministration Solutions
Consultant
We tested TIBCO and others but chose Bizagi because nothing comes close in terms of usability and resource requirements

What is most valuable?

  1. The user interface and ease of use as compared to some of the other products I have tried.
  2. The ability to document the entire process within the same diagram and then generate documents in Word.
  3. The ability to publish on the web has become extremely useful in publishing the processes for transparency.
  4. The ability to perform model simulations is a great help.
  5. Now, using all the features, been able to develop system processes and activity diagrams for technology developer in any area (network, database etc.)
  6. "Most of all, Bizagi listens to it's customers!" Is what i said before but now i am not sure already.
  7. I use the picture artifact to create symbols to be placed on the diagrams and that improves the readability with my clients

How has it helped my organization?

  1. I developed a complete Project Management Framework for the company's use which has been published for policy adoption by all Project Managers.
  2. I developed and published a procurement governance framework which is extensively used in procurement of products and services for clients.
  3. In addition the two above, we are now using Bizagi Modeller for defining system processes and activity diagrams similar but better than UML. We are able generate full documentation on these processes for the technicians. The techies are really happy with this.

What needs improvement?

  1. Previously I rated the product with 10 but now i am down grading it to 8.
  2. The system does not work well in Windows 8 (Full version) on tablet PCs. I had raised this issue and was told that it will not display the diagrams effectively due to the display drivers. Urgent attention is required as we do not carry laptops. Besides, the use of tablets has become very pervasive these days. This one was raised long ago and not addressed but i will drop it as tablet PCs have disappeared.
  3. The ability to automatically re-size the elements based on the element text descriptions. This has not been done. This one has become a pain in the neck.
  4. The text for notations always get misaligned and tangled with flow lines. This is especially worse when you want type "Yes" or "No" on the flow lines.
  5. Frequently the alignment of elements gets disorganized when a group is added. Worse is when a group is deleted it does not give us the option to choose if we want to delete the elements too but, instead, deletes them anyway. I use this feature to defines module packages for my IT Developers. Sigh, number of times i had to redo to get rid of the group.
  6. The most irritating part is the licensing of the logo feature. When i deinstall on one PC and then reinstall in the same (after a hard disk crash) PC the license cannot be applied again and the have to run to the techies to reset things. They dont seem friendly either. They should provide a feature to deactivate the license and activate it again, just like McAfee and Blumentals.
  7. In the recent version, i just found out that export/Import from Visio requires the installed version of Visio software. Now how many of us have Visio on our PCs? Which would be lying idle most of the time.They need to fix this one urgently.
  8. I use the graph artifact extensively but I am hoping this will be improved to include connectors points, similar to annotations. Would really love that.

For how long have I used the solution?

I have been using Bizagi Modeller for over 11 years now.

What was my experience with deployment of the solution?

We have not used the Bizagi process engine yet. We will be testing it soon. I did test much of it as Joget seemed a much a better and easier option. I may consider really looking into the Suite only if there is BRE (Business Rules Engine) in there.

What do I think about the stability of the solution?

With Bizagi, initial loading is extremely slow.

What do I think about the scalability of the solution?

I did not have this issue as i believe in breaking work into smaller related units.

How are customer service and technical support?

Customer Service:

Good, effective, prompt and responsive but sometimes seem to get irritated.

Technical Support:

Refer to the one above

Which solution did I use previously and why did I switch?

We used Bonita and still use Bonita Engine but may want to move to Joget for simplicity.

How was the initial setup?

We're only using only the Bizagi modeler, it was very simple and one-click. The engine may not be as simple but I prefer it simple and easy with a comprehensive user guide.Trying Joget now.

What about the implementation team?

We implemented through an in-house team. No vendor team exists in Malaysia.

What's my experience with pricing, setup cost, and licensing?

We're currently using the free modeler. Our advise is that avoid the complicated ones unless there is an inbuilt BRE in there. Most of them seem to insist that we must know Java.

Which other solutions did I evaluate?

We tried and tested a few such as TIBCO, Bonitasoft and Joget. Currently using Bonita but soon dropping it for Joget for simplicity.

What other advice do I have?

We incorporated Bizagi as requirements in the Request for Proposals but reversed and decided on Joget for simplicity and price. With the downturn in economy and high competition, businesses want quick implementation, less headache and they are tired of the phrase "not so easy to change" from techies.

Frankly, any software is of no real good value if it has to be heavily supported by programming knowledge and techies. With Bizagi and others, the insistence on knowing Java or dot.net is making the usefulness useless. I am yet to see one that has a full embedded business rule engine that is business user friendly. Its a disappointing to call these software as business process and rules components when no business user can actually get to install, customize and use it. This is the same case with software related to Customer Relation Management - such as SuiteCRM and ESPOCRM.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user795600 - PeerSpot reviewer
it_user795600Systems analyst with 1-10 employees
Real User

Downgrade Windows 8, not Bizagi ....
Windows will be ALWAYS the problem.

See all 4 comments
it_user704541 - PeerSpot reviewer
Co-Founder, Enterprise Architect at a tech services company
Consultant
Good Product For Modelling And Simulation But Needs Better Technical Support
Pros and Cons
  • "Business process modelling and simulation."
  • "It needs an easier setup for the Bizagi Engine."

What is most valuable?

Business process modelling and simulation.

How has it helped my organization?

Modelling integrated business processes for the whole enterprise.

What needs improvement?

It needs an easier setup for the Bizagi Engine.

For how long have I used the solution?

Since 2015.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Low.

Which solution did I use previously and why did I switch?

Yes, Bizagi has the capability to import-export with various modelling notations.

What about the implementation team?

We are a consultant.

Which other solutions did I evaluate?

Yes, Bonita BPM.

What other advice do I have?

It's a good product for modelling and simulation.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior System Analyst at a tech services company with 51-200 employees
Real User
We used it to model all business processes
Pros and Cons
  • "BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors."
  • "Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC."

What is most valuable?

BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors. Plus, it is free.

How has it helped my organization?

We used it to model all business processes using OMG standard BPMN 2.0.

What needs improvement?

The product itself needs to be more stable in terms of performance. Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Only when opening multiple processes or the process itself is big and multiple objects is selected.

This is also noticed mainly when you try to organize the process model and use stages.

How are customer service and technical support?

They have a good library, plus free online training that I used a lot, but I never contacted the technical support to tell.

Which solution did I use previously and why did I switch?

I used many, including Camunda, Signavio and others, but this is more suitable for me in terms of it is free and does the job with no extra unnecessary functionality.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

The modeler itself is free. For the whole BPM suite, there are other options that may be better.

Which other solutions did I evaluate?

Yes, we evaluated Camunda, Signavio, and JBoss BPM. As we needed only the modeler, we selected Bizagi modeler.

What other advice do I have?

Check the online training library of Bizagi. It will be very helpful.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Works with 51-200 employees
Vendor
We made a large benchmarking between several BPM solutions and personally, Bizagi is far well ranked in this domain​
Pros and Cons
  • "Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify."
  • "Agriculture, Industry."

What is most valuable?

Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify.

How has it helped my organization?

In the past, we took from 1-3 days for a vacation request for the whole process, and now it's for 2 hours.

What needs improvement?

Agriculture, Industry.

For how long have I used the solution?

Since October 2011.

What do I think about the stability of the solution?

Yes, sometimes when we execute EXPRESSIONS Xpath, we don't always get the same result.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

9 out of 10.

Which solution did I use previously and why did I switch?

Yes, we used Bonita Soft, Oracle BPM Suite, W4 Business First ,

We switched between several solutions because we made a benchmarking between BPM solutions.

How was the initial setup?

The installation was so easy, of course with the help throw the Forum or The GUIDES offered with the softwares.

What's my experience with pricing, setup cost, and licensing?

For the prices, we didn't try a negotiations about licensing or pricing, but if i can say a word about this, I find Bizagi prices to be well thought out.

Which other solutions did I evaluate?

As I answered previously, we made a large benchmarking between several BPM solutions and personally, Bizagi is far well ranked in this domain.

What other advice do I have?

My advice to any experience of implementation of the solution is to study at first our the business and start by modeling processes and try to copy the reel work to a modeling methodology without trying to develop or automate processes, and after a successful step in modeling, it will be easy to go to data modeling and continue the others steps until implementation.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.