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Consultor Sênior em Gestão de Processos, Negócios e Serviços at Trust Business Consulting
Real User
Improves governance-related processes and provides full support for BPMN 2.0
Pros and Cons
  • "I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard."
  • "I would like to see a facility for building a simple CRUD application. In Bizagi, you can use database modeling, diagrams, forms, etc., but in some circumstances I need CRUD (Create, Read, Update, Delete) functionalities which are not there yet."

What is our primary use case?

Some of our main use cases are in project risk planning and tender cost management.

How has it helped my organization?

Our organization's adoption of Bizagi has greatly improved governance, especially where the role of academic secretariat is involved.

What is most valuable?

I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard.

What needs improvement?

I would like to see a facility for building a simple CRUD application. In Bizagi, you can use database modeling, diagrams, forms, etc., but in some circumstances I need CRUD (Create, Read, Update, Delete) functionalities which are not there yet.

Buyer's Guide
Bizagi
June 2025
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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For how long have I used the solution?

I have been using Bizagi for the past five years. 

What do I think about the stability of the solution?

It is very stable and we have not had any problems.

What do I think about the scalability of the solution?

We did not find any problems with scaling Bizagi. 

How are customer service and support?

Technical support is quite satisfactory. They are very quick to resolve issues and to help new businesses get oriented with the transition to their BPM tools.

Which solution did I use previously and why did I switch?

Early on, we used Excel spreadsheets for managing business processes. Then we looked into other BPM tools like IBM BPM, Oracle BPM, and Camunda BPM. However, we decided to use Bizagi because it provides rapid installation and immediate use of the various BPM tools. They also offer an easy installation script which has worked well for us.

It is fully compatible with BPMN 2.0 which is quite comprehensive and hard to learn, and Bizagi made using BPMN 2.0 much easier.

How was the initial setup?

The initial setup is very easy, but only if you have well-stated requirements right from the beginning.

What about the implementation team?

For academic notices, we have about 53 users. And for governance, we have about 14 users.

In governance, we have about five people in the strategic staff using Bizagi. We also have other people in management, as well as analysts, using the solution. In the academic notices, we have mainly management and operational staff.

What's my experience with pricing, setup cost, and licensing?

Make sure that your requirements are explicitly defined from the outset. This will help you choose the right setup and licensing for your needs. 

What other advice do I have?

I am very enthusiastic about Bizagi because it lets you see anything you need to see very quickly.

I would rate Bizagi an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rana Chaudhury - PeerSpot reviewer
Consultant at KARLE INFRA PRIVATE LIMITED
Real User
Affordable solution with ease of developing and sharing the processes
Pros and Cons
  • "It is quite a stable solution."
  • "It works slowly on the cloud, sometimes."

What is our primary use case?

We are using the solution to develop our purchase and contract system.

What is most valuable?

The solution works on BPMN functions, which provides ease of developing and sharing the process.

What needs improvement?

The solution could work faster on the cloud.

For how long have I used the solution?

We have been using the solution for less than a year.

What do I think about the stability of the solution?

It is quite a stable solution. I rate its stability as an eight.

What do I think about the scalability of the solution?

We have ten users of the solution in our organization.

How was the initial setup?

The solution's initial setup is simple. It took us a week to develop the processes. Also, it requires one technical assistant for deployment and maintenance.

What about the implementation team?

We deployed the solution in-house with the help of standard lessons available online.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is affordable.

What other advice do I have?

I rate the solution an eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Bizagi
June 2025
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Process engineer at Siemens Industry
Real User
Top 5Leaderboard
Easy to use and great for beginners, but could use more automation
Pros and Cons
  • "Bizagi is really great for beginners because it's user-friendly and you can learn in it quickly, whereas other similar software are harder."
  • "Bizagi could be improved by more automation and machine learning. Now that I'm learning more about data analyzers, I'm realizing that many people have problems with data and how to understand them."

What is our primary use case?

My primary use case of Bizagi was simulation, especially for office work manufacturing processes. So for these processes, you can input the number of people, the time, the responsibilities, etc., and run a simulation. 

What is most valuable?

Bizagi is really great for beginners because it's user-friendly and you can learn in it quickly, whereas other similar software are harder. 

What needs improvement?

Bizagi could be improved by more automation and machine learning. Now that I'm learning more about data analyzers, I'm realizing that many people have problems with data and how to understand them. 

I think Bizagi could use more manufacturing processes, but that's just because I specialize in that. Bizagi is better for office processes, whereas Siemens has software that is better for processes in manufacturing. 

For how long have I used the solution?

I have been using Bizagi for a couple of years. 

What do I think about the stability of the solution?

Bizagi was stable. The performance was okay on my normal computer, but I felt that I wanted to move to other options. 

How are customer service and support?

I have never contacted technical support. 

Which solution did I use previously and why did I switch?

In the past, I have also used Vizor. 

What's my experience with pricing, setup cost, and licensing?

From what I know of the market, I think Bizagi is a cheap solution for process engineering. Out of the solutions I've tried, from cheapest to most expensive, would be Vizor, Bizagi, Signavio, and then Siemens. I used a version of Bizagi that my university provided for free, so I have never paid for a license.

Which other solutions did I evaluate?

I'm now trying Signavio, which I prefer. I like that in Signavio you can connect it with SAP. I'm still learning, but I think Signavio is better for me. I'm also working in Siemens, so we are using SAP as our internal system. Because Signavio was bought by SAP, they are trying to integrate it, and these processes are going to be more and more automated in the future. 

What other advice do I have?

I rate Bizagi a seven out of ten. I would recommend it to others who are looking to implement it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Berater at encoway
Real User
Good documentation capabilities and good balance between the effort and the result, but has performance issues with large processes and requires quite a bit of an effort to change things
Pros and Cons
  • "The documentation capabilities are very good. Very structured documents and process versions are valuable features, and being able to communicate that to our customers is also a very good feature. It has a good balance between the effort and the result. So, you don't need to be too detailed. You can document while you are modeling, which is a very good feature."
  • "Its performance needs to be improved. The main thing is that it is limited, especially in terms of the response times. When the processes become a bit large, it is very awkward to work with the Bizagi modeler. When you have already modeled but start to rearrange, it is quite a bit of an effort to change the stuff. When you rearrange lanes or have new structures, it goes rather squiggly up and down and so on, which could be improved. The visual outputs of the DIREPs of the process models are pixelated and have a bad image quality. It is a PNG or JPEG, and you cannot export it as a PDF. When you have rather large processes, you should be able to arrange them hierarchically. Currently, it is not supported. If you use sub-processes and inflate a process, suddenly the arrangement is totally different, and although you know the process, you have to look where is it now. You need a good understanding of the levels of your processes before you start in Bizagi. It can have automatic support for optimal presentation. In BPM, you should have it from the top left to the bottom right. However, in most cases, people don't know how they should arrange it. Therefore, it would be nice to have a suggestion system for different arrangements to be able to better present the process."

What is our primary use case?

We used it for the modeling part and some testing functionalities. We didn't use the licensed versions where you could go into automatization. So, we're more or less on the modeling level. We have used different versions of this solution.

What is most valuable?

The documentation capabilities are very good. Very structured documents and process versions are valuable features, and being able to communicate that to our customers is also a very good feature. 

It has a good balance between the effort and the result. So, you don't need to be too detailed. You can document while you are modeling, which is a very good feature.

What needs improvement?

Its performance needs to be improved. The main thing is that it is limited, especially in terms of the response times. When the processes become a bit large, it is very awkward to work with the Bizagi modeler.

When you have already modeled but start to rearrange, it is quite a bit of an effort to change the stuff. When you rearrange lanes or have new structures, it goes rather squiggly up and down and so on, which could be improved. The visual outputs of the DIREPs of the process models are pixelated and have a bad image quality. It is a PNG or JPEG, and you cannot export it as a PDF. When you have rather large processes, you should be able to arrange them hierarchically. Currently, it is not supported. If you use sub-processes and inflate a process, suddenly the arrangement is totally different, and although you know the process, you have to look where is it now. You need a good understanding of the levels of your processes before you start in Bizagi.

It can have automatic support for optimal presentation. In BPM, you should have it from the top left to the bottom right. However, in most cases, people don't know how they should arrange it. Therefore, it would be nice to have a suggestion system for different arrangements to be able to better present the process.

For how long have I used the solution?

I have been using this solution for two years.

Which solution did I use previously and why did I switch?

We are part of a larger company, and they meanwhile decided on FireStart, but they definitely want to go into the automatization of modeling and optimization. I wasn't involved in the pricing stuff, and I haven't worked too much on an operational level here, but all things I experienced with that product are very nice. The documentation and modeling are a little more complex, but the features are far richer than Bizagi. It is also direct, so you also have to pay for the modeler. I found it superior to Bizagi.

What's my experience with pricing, setup cost, and licensing?

We didn't use the licensed versions where you could exactly go into automatization. However, we looked at the pricing in the beginning, and the only thing that I remember is that it was too expensive for the things we were using because our clients would also have to license the product. One client said that it was too expensive for the benefit they get out of it.

What other advice do I have?

I would advise others to not make the processes too large because of the performance issues. If you have small processes, it is perfect. Before you start in Bizagi, you need a good understanding of the levels of your processes because when you have already modeled and start to rearrange, it is quite a bit of an effort to change the stuff. So, take some more time initially in organizing the processes.

I would rate Bizagi a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Transformation Manager at a healthcare company with 11-50 employees
Real User
Good price and easy to create different types of processes, but doesn't integrate with other solutions and not suitable for complex processes
Pros and Cons
  • "Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users."
  • "Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult. Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good."

What is our primary use case?

We are using it for our processes. We have its latest version.

What is most valuable?

Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users.

What needs improvement?

Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult.

Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

It is stable. We have a good impression of its stability and don't have any issues.

What do I think about the scalability of the solution?

Its scalability is low. It is good for a startup, but when you need something more complex, this solution is not good. We have up to 50 users.

What about the implementation team?

We have two to five engineers for its deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It is not expensive.

Which other solutions did I evaluate?

We are evaluating Appian and OutSystems to replace Bizagi. Appian or OutSystems can be implemented locally. This technology is good for transformation.

What other advice do I have?

It is good for proof of concept. You can have a lot of issues if you don't know the features. It is a good solution, but when you have a complex problem, it is not enough.

I would rate Bizagi a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1408044 - PeerSpot reviewer
Consultant at a recruiting/HR firm with 10,001+ employees
Real User
User friendly with quality options; very quick and easy to install
Pros and Cons
  • "Very user friendly and a professional solution."
  • "Difficult to export in formats other than PDF."

What is our primary use case?

My primary use case of this product is to draw processes. I don't deal with any of the automatization or other features. I'm a customer of Bizagi and I work at a consulting company in Spain. 

What is most valuable?

The solution is very user friendly and the icons and options are high quality. I always use it as a modeler, not as a BPM.

What needs improvement?

The solution has issues when it comes to exporting in formats other than PDF, which is what I used to do. It's difficult sometimes to connect with a solution like Visio. For example, if I try to import, it's difficult because they don't keep the same pattern and process. The tools have been moved so I never connect Visio and Bizagi. The formats should be simplified, in my opinion. I'd like to be able to develop collaborative work but it's difficult to see how I could do this with Bizagi. Exporting is quite difficult and it's also impossible to attach documents. The design doesn't support this and it would be helpful if they could add this feature. 

For how long have I used the solution?

I've been using this solution for almost four years. 

What do I think about the stability of the solution?

I haven't had any problems, this is a stable solution. 

How was the initial setup?

The initial setup is very straightforward, it took me maybe four or five minutes. The product doesn't require maintenance. They update every new version as it appears. Sometimes there is an issue because the program comes out in English first, and it can take two or three weeks before the Spanish version comes out. I generally wait two or three weeks until they bring out the Spanish version and that's when I download it.

What's my experience with pricing, setup cost, and licensing?

I'm using the free version so there are no licensing costs. 

Which other solutions did I evaluate?

Visio is also currently used in the company. It's now integrated with Office 365 and this is an advantage that Bizagi lacks. I think Visio is probably easier to use because they have more libraries of icons and things like that. Bizagi focuses on BPM while Visio can be used for a lot of things because it has a lot of libraries and different topics, more functionalities than Bizagi.

One thing Bizagi could implement would be the option for collaborative work because it's difficult to work with another person the way things are now. In my view, the collaborative factor is underdeveloped in Bizagi. Visio is used by most people in the company, I'm the only one using Bizagi. I used to use it on a daily basis but only occasionally now. 

What other advice do I have?

I would recommend this solution because it's easy to use and very quick to install.

I rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Art Hebbeler, PMP - PeerSpot reviewer
Art Hebbeler, PMPSenior Project Management Consultant at a tech services company with 1,001-5,000 employees
ExpertTop 5Consultant

Actually, Bizagi has collaboration built-in. See https://help.bizagi.com/proces... for details on the Modeler collaboration.


You say there are issues with exporting? Which version of Bizagi are you using? We have no issue exporting Bizagi to PDF or Word, and with BPMN 2.0 compatibility, the ability to move models in and out is fairly direct.

Health Management Analyst at a educational organization with 5,001-10,000 employees
Real User
User friendly and simple to use solution
Pros and Cons
  • "Bizagi is simple. It's simple to learn."
  • "For the small business, this is very bad because it is still fragmented. The licensing policy should be more flexible and small company oriented. In micro-small companies, there should only be one or two. That's not the problem. Maybe it is too flexible, there are so many pieces that you need to put together. When you have a small business, it can be a little complicated, not so easy."

What is our primary use case?

Our primary use case for Bizagi is about full automation. It's about the discovering process, modeling business processes, and training the people. It's at a very low stage of maturity. It's very early, it's in the beginning of this.

In our business space we are just researching, so everything is local.

What is most valuable?

To start with, the feature for training people is very interesting. Even if they had Bizagi in the office, you still have some tools that are just in the cloud, so you don't need to install things like IDOR, which is a series of tools for process utilization, what they call IU and IO. So, the feature for knowledge, discovery process, and drawing frameworks is very easy. It's the easiest at this moment. Even before we moved to process automation.

What needs improvement?

They have three or four tools for the entire SQL. They have mobility and process aging. This is good. But for the small business, this is very bad because it is still fragmented. The licensing policy should be more flexible and small company oriented. In micro-small companies, there should only be one or two. That's not the problem. Maybe it is too flexible, there are so many pieces that you need to put together.

When you have a small business, it can be a little complicated, not so easy.

I would like to see an intelligent architect included in the next release of Bizagi. There is a working process with intelligent process management right now, but that doesn't mean artificial intelligence.

For how long have I used the solution?

I have been using Bizagi for five years.

What do I think about the stability of the solution?

So far its stability is good. It's not presenting a challenge. At the moment we are doing little experiments and so far it's not a problem.

What do I think about the scalability of the solution?

Bizagi's scalability is good, but there are questions about how they will price it based on number of users. You don't know what it will cost with the number of users. It varies.

How are customer service and technical support?

Their technical support is good. They have a lot of knowledge in whatever language. We are in Brazil and they have a machine that reads Portuguese. So that is a good thing.

Which solution did I use previously and why did I switch?

I previously used the Bonitasoft tool, which is a business cross-management tool. Bonita is harder, but you can demand more from its technicians people.

We are now in the process of researching about other tools and changing to new tools. We are looking for a rather simple solution for end users with the same value chain for automation process management. We are evaluating WSO2.

Bizagi is simple. It's simple to learn. Bonita is more complex. Bonita is a tool of architecture. Bizagi is also an architecture tool and it is a business cross-management tool. They are a business cross-management system.

Bonita as a tool has an ecosystem within a better-end tool and other tools, so it's harder. It's harder than Bizagi and it's simpler than WSO2.

How was the initial setup?

The complexity of the initial set up depends on the competencies of the people.

We do development in the healthcare industry, so there is a complexity with the decisions of who sees it first. There are a lot of holes in competencies.

What about the implementation team?

At this stage it is just us implementing. In the next phase, we must do a selection for a contract for a specialist in each tool.

What other advice do I have?

I would recommend people to test other tools. You need to compare these tools to Bizagi. 

On a scale of one to ten, I would give Bizagi an eight because it's simple. It's simple to implement. It's not perfect because of the cost aspect.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
ICT Manager at a energy/utilities company with 10,001+ employees
Real User
Good speed and compatibility with Visual Studio and .NET, but needs integration with other solutions and support for right-to-left languages
Pros and Cons
  • "The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. Its speed is very good, and it is also stable and easy to deploy."
  • "It would be useful if we can connect Bizagi to other solutions, such as a local financial solution or Power BI. It would also be good and helpful to be able to connect Bizagi to some services solutions. It should also support right-to-left languages, such as Arabic."

What is our primary use case?

We use it in our company for the automation of processes.

How has it helped my organization?

We have used it for 50% of processes in our company. It has been good in converting 50% of manual processes to automatic processes.

What is most valuable?

The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. 

Its speed is very good, and it is also stable and easy to deploy.

What needs improvement?

It would be useful if we can connect Bizagi to other solutions, such as a local financial solution or Power BI. It would also be good and helpful to be able to connect Bizagi to some services solutions. It should also support right-to-left languages, such as Arabic. 

For how long have I used the solution?

We have been using this solution for two years.

What do I think about the stability of the solution?

It is stable. We didn't have any crashes or other similar things.

What do I think about the scalability of the solution?

It is suitable for us. We have 1,000 people in our country. We can use it within the company or from other sites, such as from home.

How are customer service and technical support?

We do everything inside our company. We don't use the support of Bizagi for incidents or other things.

How was the initial setup?

Its deployment is simple. It not hard or complex.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would recommend this solution to others because it has been helpful for us.

I would rate Bizagi a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.