Bizagi Reviews

Our primary use case is for mapping the processes in our organization. I'm the evaluation and monitoring manager and we are customers of Bizagi. 

The basic mapping feature is key for me. It's fantastic, it's easy to use and it's free. I don't know why it's free but I think it's excellent.

I think if they could go back to the modeling option or the simulation, that would be good. They also used to have a publish option but they closed that and it's now only available with the pay option. 

I've been using this solution for four years, we are using the free version. 

The solution is very stable. 

I think the scalability is fine although we haven't tested it. We have 13 users in the organization and no plans to extend usage for now. 

There is good community support and the site is quite rich. You can find any information there. 

We haven't dealt with the cost or licensing aspects because we're using the free option. The paid solution is quite expensive. We don't have enough money to take a license for the solution so we use the open source option. 

I recommend this product to anyone interested in mapping processes. It's very stable and I don't have any problems with it. 

I would rate this solution a nine out of 10. 

I primarily used the solution to map the whole process of the organization. Over the last year, I used it a lot - about four hours each month.

The mapping features are the solution's most valuable aspect.

The solution offers great usability.

The user interface is pretty good.

It's a stable product that's simple to use.

We like that it's free to use and doesn't cost us anything.

The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free.

I've been using the solution for about four years.

The solution is quite stable. There aren't any problems with bugs or glitches and it doesn't crash or freeze. It works well.

I've never tried to scale the solution, so it's hard to gauge how well it would perform. For now, for how we use it, it's fine. We don't plan on increasing usage yet.

Currently, 12 to 13 people use it within our organization.

I've never used technical support, so I can't speak to their level of knowledge or their responsiveness.

The community support or documentation is fine, however. The site is quite rich, and we can find answers to a lot of problems using the documentation itself. There are lots of videos and articles. It's easy to find what we need. We don't need to call anyone.

We didn't previously use a different solution. This was the first option we chose.

The initial setup was pretty straightforward. The explanations for using the tool are pretty good. Initially, I had an older version. I published with the HTML format and published them on the internet.

I'm not sure how many staff members you need for deployment and maintenance.

We're using the free version of the solution. We don't have to pay any licensing fees. We like dealing with open-source, as our company doesn't have too much of a budget. There aren't any additional costs for how we use it.

We didn't evaluate other options before choosing this product.

We're just customers. We don't have a business relationship with Bizagi.

I would recommend this product to anyone who is interested in mapping and doesn't have too much of a budget. It offers enough features to work well for most use cases.

Overall I'd rate it nine out of ten. We've had a good experience using it.

We primarily use the solution for modeling.

The solution's simulation capabilities are the most valuable aspects.

I've not really found any features that are lacking. I've never tried other solutions, so I can't compare it to anything. So far, it's meeting my expectations.

There could be more documentation.

It would be useful if the solution also offered enterprise architecture and risk management capabilities.

I want to be able to use the whole Bizagi suite. I'm sure it's quite advanced and capable of doing more.

I've been using the solution for about two years now.

The solution is very stable. We haven't found any bugs or glitches. The solution doesn't crash. It's quite reliable.

We've never been in touch with technical support, so I don't have any experience with them at all.

I've not tried out other solutions at the company itself. This is the only solution I've used so far in this organization.

I have personally tried using Signavio, CPN Tools, and Visio.

The initial setup was very straightforward. It was not complex. 

Deployment was very quick. Within five minutes it was done.

I handled the installation myself.

We aren't really paying anything for the solution currently. I acquired this tool when I was using it at school during my Master's class. It was given to us as a package from the school, so I brought it to work to use.

Due to my previous experience with a few other tools, I knew they would not meet our needs, so I didn't evaluate them per se. Instead, we decided to try Bizagi.

I'm not sure which version of the solution we are using, but I don't believe it is the most recent version. I believe it is version 2.7.02.

We have ten users on the solution that strictly use it for modeling purposes.

I'd advise other companies to understand what they want first and what the tool should do for them. That way, when they look at different options, they'll have a list of features to seek out. It will help them discover which product will work best for them. No one should rush out to buy any product.

I'd rate the solution eight out of ten.

My primary use case of Bizagi was simulation, especially for office work manufacturing processes. So for these processes, you can input the number of people, the time, the responsibilities, etc., and run a simulation. 

Bizagi is really great for beginners because it's user-friendly and you can learn in it quickly, whereas other similar software are harder. 

Bizagi could be improved by more automation and machine learning. Now that I'm learning more about data analyzers, I'm realizing that many people have problems with data and how to understand them. 

I think Bizagi could use more manufacturing processes, but that's just because I specialize in that. Bizagi is better for office processes, whereas Siemens has software that is better for processes in manufacturing. 

I have been using Bizagi for a couple of years. 

Bizagi was stable. The performance was okay on my normal computer, but I felt that I wanted to move to other options. 

I have never contacted technical support. 

In the past, I have also used Vizor. 

From what I know of the market, I think Bizagi is a cheap solution for process engineering. Out of the solutions I've tried, from cheapest to most expensive, would be Vizor, Bizagi, Signavio, and then Siemens. I used a version of Bizagi that my university provided for free, so I have never paid for a license.

I'm now trying Signavio, which I prefer. I like that in Signavio you can connect it with SAP. I'm still learning, but I think Signavio is better for me. I'm also working in Siemens, so we are using SAP as our internal system. Because Signavio was bought by SAP, they are trying to integrate it, and these processes are going to be more and more automated in the future. 

I rate Bizagi a seven out of ten. I would recommend it to others who are looking to implement it.

The solution offers a free version of their product.

The solution offers the best user interface and the easiest way of working for the many co-workers that are drawing and developing and documenting their processes. It's amazingly good at that.

The next step for the solution is when it comes to starting to do a little bit more deep modeling. When you start working with information modeling, et cetera, here is no really good solution for the data modeling and information modeling. You have the BPM and data albeit in data storage that they support very well. However, it's not quite enough. You can write in your information that there, but you don't have a direct connection or the easy connection to an easy to use modeling tool or modeling set up.

We've been using the solution since 2012. To be honest, we were actually using it when the company was quite young, however, the real extensive use has been over the last, I would say, four or five years.

We have had some problems with bugs. If you are converting and exporting into SharePoint and you have long path names, there's a limitation in part on the length of path names on SharePoint. We had problems with that. We got the new version just a couple of weeks ago and that solved the problem. Right now we don't have any issues with stability. 

The reply from Bizagi was understanding. They did not really see the problem right away, however, we figured out it was a mix between the versions of SharePoint and the version of Bizagi that we had. 

We haven't really had any issues with scaling. It's absolutely doable.

While our enterprise version has maybe 20 users, on the free version, we have somewhere between 250-300 people.

I have dealt with technical support in the past, however, not in these last few years. Initially, I was the one who had contact directly with technical support. However, now it's the product owner and the engineer. I can't really comment on how they are anymore. I know we have contact with them and we had contact with them with problems from time to time and I've never heard of any issues with their level of service. When we had issues with the long path names in SharePoint, the technical support team was very helpful and solved the issue.

The initial setup was very easy. If you use only the client, it's very easy. We have a license agreement with Bizagi and our organization. So we have created our own internal modules so that we order the Bizagi model or from our IT support. And they push it out to our laptops, and to our computers. 

It's the same thing with the updates. We push that out all the time. From a user perspective, it's a very nice and easy setup. I know that there were some problems with the connection and with setting up the sign-on in the right way, however, it works. I can't tell you whether the problem was because of our setup and our configuration of our side or what it was, however, it took a week or two before it was completely resolved. Now it's no longer an issue.

We only need one person to handle the maintenance. We have a set up for our internal tools with a product that the product owner owns several tools and he has engineers working with those tools. I know that we have one specialist in Bizagi, and they handle any maintenance issues on our behalf. That said, he's not working full-time with Bizagi either. It's probably 25-30% of his allotted time.

The solution does have a free version, which we use. However, we also use the enterprise version as well, which is under different licensing.

They should look a little bit at their license set up. There should be something in between the free version and the enterprise version, which has everything. The enterprise is very expensive, not very, but it is expensive. In many cases, you need a few of the functionalities in the enterprise, but not the sole enterprise model. 

They could actually gain a lot more licensed users if they had some of the functionalities of the enterprise version in the free version and created a mid-range option that sat in between both. 

For example, in order to publish on HTML, you need to have the enterprise model or publish it in SharePoint, so that you can have the connection to SharePoint. That is something where having a mid-license would benefit both themselves as a company, and the clients who don't want a full-enterprise solution.

We're customers of Bizagi. We don't have a business relationship with them.

We are using both the free and enterprise versions of the solution.

We using the free version to work with modeling and draping our basic business processes. We're also continuing into the enterprise version, to simulate and to build documentation on HTML, SharePoint, et cetera. Then, in a few cases, we're also working with the automation. I'm not doing that myself. I'm the part that is on the front-end of the journey for the processes. So we using it for our poses landscape basically, initially. 

We continue using the BPM and notation. That's what we're after.

I would recommend the solution to other organizations. However, they should decide a little bit on what their use case and needs might be before jumping into the solution to ensure it meets their needs.

Overall, I'd rate the solution eight out of ten. 

There are improvements to be done. The licensing structure has them missing out on quite a lot of satisfied users by forcing them to choose between a high-cost license or a free model that doesn't offer the few features they need. 

I use the solution to design and automate processes.

It is a low-code platform. The product enables the users to automate the processes and provides a good user experience.

The product must make automation easier.

I have been using the solution for six years.

The machines are stable. They stay stable 90 to 99% of the time.

I rate the tool’s scalability a five out of ten.

The product has been around for a few years. The support team has a lot of knowledge. Support is good.

Neutral

The initial setup can be complex when we need to create a personalized connector to integrate it with our system. I rate the ease of setup a seven out of ten.

The product must improve its cost. I rate the pricing a six or seven out of ten.

If we have a lot of raw materials and want to automate the processes, we can do it with the solution. I have some clients. We are partners with Bizagi, and we also resell the product. Overall, I rate the product an eight out of ten.

We use Bizagi for process visualization.

The way your organization functions is improving because Bizagi is user-friendly.

In Bizagi, all of the features are valuable.

I like the simplicity of the solution and that it is user-friendly.

I would like to see the automation process included in the next release.

I have been using Bizagi for approximately two years.

Bizagi has been used in the last 12 months.

We are using the latest version.

Bizagi is a stable solution.

I have not yet explored scalability, but I believe it is scalable.

Three people in our organization use this solution: myself, and two others.

At the moment, we have no plans to increase our usage. We are content with what we have.

My experience with technical support has been satisfactory, and I have no complaints.

We switched to Bizagi, because of the ease of use.

The initial setup was straightforward.

There are two or three people to maintain this solution.

The price could be lower. I would like to do more from an enterprise perspective, but I'm unable to do so at the moment.

The licensing fee is paid on a yearly basis.

I would rate Bizagi an eight out of ten.