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reviewer1655025 - PeerSpot reviewer
Portfolio Architect at a insurance company with 1,001-5,000 employees
Real User
Oct 1, 2021
Uncomplicated installation, many templates available, but modern update needed
Pros and Cons
  • "Visio has allowed us to create good diagrams for our technical employees to consume, and the solution provides templates, is straightforward, and has tools for the easy creation of diagrams."
  • "The solution could improve by making it more modern."

What is our primary use case?

We use Visio in my organization to create architecture diagrams.

What is most valuable?

Visio has allowed us to create good diagrams for our technical employees to consume. The solution provides templates, is straightforward, and has tools for the easy creation of diagrams.

What needs improvement?

The solution could improve by making it more modern.

For how long have I used the solution?

I have used Visio for approximately 15 years.

Buyer's Guide
Visio
September 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
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What do I think about the scalability of the solution?

Every group in my organization can use Visio and approximately 150 people use it. It is a tool that design engineers and architects teams use most. We have approximately 150 people that use it.

How are customer service and support?

I have not needed technical support.

How was the initial setup?

The installation is not complex.

What's my experience with pricing, setup cost, and licensing?

The price of Visio is reasonable.

What other advice do I have?

I rate Visio a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Group DWH and BI Senior Manager at Virgin Mobile Middle East and Africa
Real User
Sep 23, 2021
Easy to use, flexible, and responsive support
Pros and Cons
  • "The solution is easy to understand with some hands-on experience."
  • "Microsoft technical support is convenient, they have an online community for Visio and if we have created a ticket with the support they always respond promptly, and we have not had any problems with the support."
  • "Microsoft should include Visio as part of their Office 365 offering."

What is our primary use case?

Visio is mainly used for documentation purposes. For example, drawing flow charts or network diagrams. It can also be used for defining schemas or application development.

In my organization, people from multiple departments use it, especially the IT team. They prepare documentation on the network architecture. Additionally, the data team uses it to create flow charts, sequence diagrams, and schemas.

What is most valuable?

The solution is easy to understand with some hands-on experience.

What needs improvement?

Microsoft should include Visio as part of their Office 365 offering.

For how long have I used the solution?

I have used Visio for approximately 10 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable and flexible.

We have approximately 15 people using the solution.

How are customer service and technical support?

Microsoft technical support is convenient. They have an online community for Visio and if we have created a ticket with the support they always respond promptly. We have not had any problems with the support.

How was the initial setup?

The installation is easy, it only takes approximately five minutes. You only need to go to the vendor website and download an executable file and then it is straightforward.

What about the implementation team?

We did the implementation ourselves. The solution does not require a technical team for implementation.

What's my experience with pricing, setup cost, and licensing?

You can purchase a corporate license for more users to use the solution. We have purchased a stand-alone license and which could be cheaper.

What other advice do I have?

I rate Visio a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Visio
September 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,325 professionals have used our research since 2012.
Business Process Manager at a maritime company with 5,001-10,000 employees
Real User
Sep 10, 2021
Very good process modeling and very stable at a reasonable cost
Pros and Cons
  • "Process modeling is a good feature."
  • "The solution is very stable."
  • "Lacks an interface with workflow capability."
  • "The solution could include better modeling and an interface with workflow capability, better integration would make the Visio to Power Automate connection a lot better."

What is our primary use case?

I'm the business process manager and we are customers of Visio. 

What is most valuable?

The process modeling is a valuable feature for us.

What needs improvement?

The solution could include better modeling and an interface with workflow capability, better integration would make the Visio to Power Automate connection a lot better. I'd like to see a feature that would enable the creation of a library of process models that could be linked to roles within the organization.

For how long have I used the solution?

I've been using this solution for ten years. 

What do I think about the stability of the solution?

The solution is very stable. 

What's my experience with pricing, setup cost, and licensing?

I think licensing costs are reasonable. 

What other advice do I have?

If you're looking for a business process modeling tool, there are other options out there designed with that in mind. Visio is a good general diagram tool, but not specifically for business process management.

I rate Visio eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1655238 - PeerSpot reviewer
NOC Manager at a comms service provider with 51-200 employees
Real User
Sep 3, 2021
A stable and scalable solution which is easy to install and to use
Pros and Cons
  • "I like the solution's ease of use and its the integration with different templates from a variety of manufacturers."
  • "The solution should have better integration capabilities with MacOS and Linux."

What is our primary use case?

We do not use the latest version. 

I am a network engineer and we use the solution for drawing network diagrams. 

What is most valuable?

I like the solution's ease of use and its the integration with different templates from a variety of manufacturers.

What needs improvement?

The solution should have better integration capabilities with MacOS and Linux.

For how long have I used the solution?

We have been using Visio since 2010.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

We have never contacted technical support concerning Microsoft Visio. 

How was the initial setup?

The solution is easy to install. It took, perhaps, 15 minutes. 

What about the implementation team?

One can do installation on his own. 

Just a single manager is responsible for the deployment. 

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee, but it is fairly priced. It is on a monthly basis. 

Which other solutions did I evaluate?

We did not evaluate other options before going with the solution. 

What other advice do I have?

There are five people, network engineers, who use the solution in my organization. 

I would recommend it to others. 

I rate Visio as a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1621242 - PeerSpot reviewer
Engineer at a financial services firm with 10,001+ employees
Real User
Jul 18, 2021
A standard and easy-to-use solution, but it needs more flexibility
Pros and Cons
  • "It is a standard and easy-to-use solution from Microsoft, and you benefit from the general functions of Microsoft solutions. It integrates easily with SharePoint, which is a useful tool from Microsoft."
  • "It is not flexible in terms of functions and modeling deliverables. When you speak of processes, the program has to describe the activities and the deliverables. You have to tell your robots how to deal with and input something, and you should have something more flexible from this point of view."
  • "It is not flexible in terms of functions and modeling deliverables."

What is our primary use case?

We use Visio for mapping all the processes. It is a BPMN solution for us.

We are most probably using its latest version. 

What is most valuable?

It is a standard and easy-to-use solution from Microsoft, and you benefit from the general functions of Microsoft solutions. It integrates easily with SharePoint, which is a useful tool from Microsoft.

What needs improvement?

It is not flexible in terms of functions and modeling deliverables. When you speak of processes, the program has to describe the activities and the deliverables. You have to tell your robots how to deal with and input something, and you should have something more flexible from this point of view.

For how long have I used the solution?

I got Visio just a few months ago.

What do I think about the stability of the solution?

I don't know. At this moment, it is just used to map and see where we are. We are just trying to use this. At this moment, we like it, but we'll see with time.

How are customer service and technical support?

I didn't have to call Microsoft so far, but I might do so in the future.

Which solution did I use previously and why did I switch?

I have used MEGA, and I feel Visio is better than MEGA because it is a BPMN tool, and it is standardized.

I have also used the free version of Camunda. It is a service, and it is easy and very fast, but it is not so well known. 

How was the initial setup?

It is easy.

What's my experience with pricing, setup cost, and licensing?

It is a free solution for us. It is integrated with our pack. We are trying to use the solutions that we already have. 

What other advice do I have?

I am not sure if I would recommend this solution. It is not perfect, of course, but it is also not so bad. It is just a modeling system. If you want to go further and simulate the processes, you will have to use other tools. 

I would rate Visio a seven out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1616451 - PeerSpot reviewer
Solution Architect at a computer software company with 201-500 employees
MSP
Jul 5, 2021
Extremely flexible and easy to customize; simplicity is a key feature
Pros and Cons
  • "Great at illustrating advanced topics which helps my team understand what I'm trying to get across."
  • "Visio is a very powerful and useful tool that really provides value by making it very easy to draw shapes, connect them, and customize and group activities for a lot of flexibility."
  • "I'd like them to include more stencils for new technologies in the solution."

What is our primary use case?

Our primary use case of this product is to create diagrams for the solutions I'm designing. Others may use it to provide graphical explanations of complex topics, or even for organizational charts. We have around 20 users in very different roles - IT, processing, design, or those in more technical roles. We are a customer of Visio and I'm a solution architect. 

How has it helped my organization?

Visio helps to depict what's on my mind, it flows between the different components that we're designing. Visio is very good at illustrating advanced topics which helps my team understand what I'm trying to get across

What is most valuable?

The valuable feature is the simplicity of drawing shapes and connecting them. It's very easy to customize and then group the activities so the solution offers a lot of flexibility. It really provides value. 

What needs improvement?

I'd like them to include more stencils for new technologies in the solution. There are plenty of stencils available on the web but it requires researching, downloading, and testing what works. There are some common ones such as when you're working with technologies like Microsoft but it takes me some time to download clip art and try to make them myself.

I would love to see an option to drill down collapsed sections of the diagrams as well as an option to navigate through different pages of diagrams, something that can be more easily summarized, and then go on to the details.

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

This is a stable solution and there's very little maintenance required. We have a software specialist in the company and that person takes care of all the laptops.

How was the initial setup?

The initial setup is straightforward, it takes around half an hour. 

What other advice do I have?

This is a very powerful and useful tool. You can create all types of diagrams and I consider it a must-know option.

I rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1591842 - PeerSpot reviewer
System Analysis Chapter Area Lead at a financial services firm with 5,001-10,000 employees
Real User
Jun 16, 2021
A good BPM and UML tool which offers stability, scalability, ease of use and is intuitive with the UI
Pros and Cons
  • "What I like most about the solution is that It's quite easy to use."
  • "I would like to see Visio become some kind of enterprise architecture, which it is not."

What is most valuable?

What I like most about the solution is that It's quite easy to use. In our case we do not consider it in this exercise since we wish the components to be logical and not just to have the drawings in one diagram or another.

What needs improvement?

It is difficult for me to point to which areas of the solution need improvement as most of my people are using it and I have had little hands-on experience with it in the past few years. 

An issue I wish to see addressed is the ability to go beyond just drawings for separate systems to that of having logical architecture described on the price level. Certain disadvantages in the solution make this difficult. 

I would like to see Visio become some kind of enterprise architecture, which it is not. Instead, it serves as a BPM and UML tool at which, so I understand, it is quite good.

The solution addresses a different kind of removal system.

For how long have I used the solution?

I have personally been using Visio for several years, although not professionally. I use it exclusively in an intuitive fashion and for drawing diagrams. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Of course the solution is scalable. This depends on how a person designs his infrastructure and if he makes use of his work solutions.

How are customer service and technical support?

I have not had experience with technical support. 

What's my experience with pricing, setup cost, and licensing?

While I don't recall the exact price I do recall that it was quite high.

What other advice do I have?

My recommendation to others is that the solution should offer different tools. In line with the person's particular requirements he would need to make a choice. The pricing should be lower. What I do like about Visio is that it's quite intuitive in respect of the UI. In this regard it is similar to other Microsoft products. But, sometimes people need just the road to Tango, rendering the use of Visio unnecessary. It depends on the goal of what the person wishes to achieve. 

Taking into account that Visio is good enough and quite easy to use, but carries a higher than desired price, I would rate it as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1589739 - PeerSpot reviewer
SKA LOW AIW Lead Engineer at a non-profit with 51-200 employees
Real User
Jun 1, 2021
Reliable, with good support, and is easy to install
Pros and Cons
  • "It is easy to use."
  • "We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations, with the main use being for business processes and descriptions."
  • "The user interface could be simplified and easier to use."

What is our primary use case?

We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations. The main use is for business processes and descriptions.

What is most valuable?

It is easy to use.

What needs improvement?

The user interface could be simplified and easier to use.

For how long have I used the solution?

I have been using Visio for a couple of years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

This is an area that we did not explore as it was not necessary for us to scale. It was not a requirement.

We had 10 customers using this solution.

We don't have plans to increase our usage. I am with a different company.

How are customer service and technical support?

Technical support was fine. I did not have any issues with the technical support.

Which solution did I use previously and why did I switch?

Before Visio, we used Bizagi.

How was the initial setup?

The initial setup was straightforward. It was easy to install.

What about the implementation team?

We implemented this solution ourselves. We did not use an integrator.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Visio an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1542180 - PeerSpot reviewer
Management Consulting Director at a consultancy with 201-500 employees
Real User
Apr 28, 2021
Good interface and good tool configuration; layout configuration is sometimes difficult to use
Pros and Cons
  • "Good interface and good tool configuration."
  • "The product has a good interface and tool configuration which comes with the Microsoft Office package."
  • "For professional use layout configuration is sometimes a little difficult to use."

What is our primary use case?

I'm a business management consultant.

What is most valuable?

The product has a good interface and tool configuration which comes with the Microsoft Office package. Another advantage is that you don't need to be an expert to use the tool. It's actually very easy and doesn't require a technical background so you can make any business process in a very easy way. Once you finish the layout business process, it can be sent to a client and visualized in a webpage without the need to download any other application. With other softwares, like ArchiMate, you need to download the application in order to view it. As a consultant when you finish the process, you need to send it in PDF format or something similar and your counterpart can view the file without any further configuration or further downloads.

What needs improvement?

For professional use layout configuration is sometimes a little difficult to use. I think that the applications could be improved, so that Microsoft Visio is linked in the modeling of applications and algorithms.

What other advice do I have?

I rate this solution a seven out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1537254 - PeerSpot reviewer
Executive Director, Global Technology Director at a financial services firm with 10,001+ employees
Real User
Apr 14, 2021
A stable diagramming and vector graphics application with a useful automation feature
Pros and Cons
  • "I like the way you can hypertext across tabs so you can actually create an interactive that you can export as a website. You can also extend it to a monitoring tool if you really wanted to."
  • "You can also use it for so much more as it's a very versatile tool."
  • "The price could be better."
  • "It's not the cheapest product, but it's extremely valuable."

What is our primary use case?

We use Visio extensively for creating architecture, network and workflow diagrams. Also used for UML Class diagrams and various types of flow charts 

How has it helped my organization?

We use it to create diagrams used for architectural review. It's a great tool to create diagrams to show how an infrastructure or software architecture has being designed and then review that with the other domain architects.

What is most valuable?

I like the way you can Hyperlink objects to a URL, local file or other tabs within the same diagram. I use this to create an Overview tab with a high level digram and then link objects in the Overview to other tabs with more detail on that object. You can also save the diagram as a html page and then host on a local server to create an interactive diagram. You can also automate the creation of diagrams with PowerShell

What needs improvement?

Would be nice if visio viewer didn't require active-x.

For how long have I used the solution?

I have been using Visio for over 15 years.

What do I think about the stability of the solution?

It's a stable solution. It's Visio. It just works.

What do I think about the scalability of the solution?

Scalability is fine. It runs on each individual client. I haven't used any of the team integration hooks. We have a lot of technologists that use it and we're trying to make a move to move those architecture diagrams to be more driven by code by leveraging C4 and then model driven design through MagicDraw and that's a new journey for us. I think there are still going to be a large number of teams that still end up using Visio as it's very versatile. 

How was the initial setup?

It's all automated for our firm by our department. I run it on my Mac as well, and it's super simple to set up.

What about the implementation team?

We do everything ourselves. We set up and deployed this solution.

What was our ROI?

It's better than using PowerPoint or something else to draw the diagrams. 

What's my experience with pricing, setup cost, and licensing?

It's not the cheapest product, but it's extremely valuable.

What other advice do I have?

I would tell potential users that it depends on how you use it. You can use Visio for everything from designing networks to organizational charts. You can also use it for so much more as it's a very versatile tool. There are a lot of Visio stencils that are available on the web. Use those.

Just do your homework. But there's just a lot of people who have contributed to creating various open-source Visio stencils. Most product vendors have already created those stencils. You don't need to go and recreate it on your own. You can go to NetApp or VMware, or Cisco and download the stencil for their products. Then it makes it very easy to use and integrate.

On a scale from one to ten, I would give Visio a nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.