We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations. The main use is for business processes and descriptions.
SKA LOW AIW Lead Engineer at a non-profit with 51-200 employees
Reliable, with good support, and is easy to install
Pros and Cons
- "It is easy to use."
- "We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations, with the main use being for business processes and descriptions."
- "The user interface could be simplified and easier to use."
- "The user interface could be simplified and easier to use."
What is our primary use case?
What is most valuable?
It is easy to use.
What needs improvement?
The user interface could be simplified and easier to use.
For how long have I used the solution?
I have been using Visio for a couple of years.
Buyer's Guide
Visio
March 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,444 professionals have used our research since 2012.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
This is an area that we did not explore as it was not necessary for us to scale. It was not a requirement.
We had 10 customers using this solution.
We don't have plans to increase our usage. I am with a different company.
How are customer service and support?
Technical support was fine. I did not have any issues with the technical support.
Which solution did I use previously and why did I switch?
Before Visio, we used Bizagi.
How was the initial setup?
The initial setup was straightforward. It was easy to install.
What about the implementation team?
We implemented this solution ourselves. We did not use an integrator.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Visio an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Management Consulting Director at a consultancy with 201-500 employees
Good interface and good tool configuration; layout configuration is sometimes difficult to use
Pros and Cons
- "Good interface and good tool configuration."
- "The product has a good interface and tool configuration which comes with the Microsoft Office package."
- "Layout configuration is sometimes a little difficult to use."
- "For professional use layout configuration is sometimes a little difficult to use."
What is our primary use case?
I'm a business management consultant.
What is most valuable?
The product has a good interface and tool configuration which comes with the Microsoft Office package. Another advantage is that you don't need to be an expert to use the tool. It's actually very easy and doesn't require a technical background so you can make any business process in a very easy way. Once you finish the layout business process, it can be sent to a client and visualized in a webpage without the need to download any other application. With other softwares, like ArchiMate, you need to download the application in order to view it. As a consultant when you finish the process, you need to send it in PDF format or something similar and your counterpart can view the file without any further configuration or further downloads.
What needs improvement?
For professional use layout configuration is sometimes a little difficult to use. I think that the applications could be improved, so that Microsoft Visio is linked in the modeling of applications and algorithms.
What other advice do I have?
I rate this solution a seven out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Visio
March 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,444 professionals have used our research since 2012.
Founder at AC Lean
Extremely agile, user friendly with many useful templates
Pros and Cons
- "It's very agile and user friendly with a lot of templates."
- "It's a very agile product because I can map and model a process extremely quickly."
- "Lacks the ability to analyze the different relations between activities, positions and roles."
- "I'd like to be able to extract different data from different relations between the objects I create and I'd like the ability to analyze the different relations between activities, positions and roles."
What is our primary use case?
I analyze and model processes for optimization. We are customers of Visio and I'm a founder of the company, working as a process consultant.
What is most valuable?
It's a very agile product because I can map and model a process extremely quickly. It's user friendly and there are a lot of templates I can use that are really useful. I like very much that I can publish the different models I've created with my clients and they can view the entire process, it's really useful. It provides a lot of advantages because you can see the inefficiencies visually, and it's really easy to analyze and to detect different inefficiencies in order to improve the process.
What needs improvement?
I'd like to be able to extract different data from different relations between the objects I create and I'd like the ability to analyze the different relations between activities, positions and roles. Visio can't give me this functionality. I would also like to be able to introduce more information in each object. For example, to include some codes or name or description of the activity, to be able to introduce more data in the object. To have this information in the objects would be great.
For how long have I used the solution?
I've been using this solution for six months.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
From my clients' perspective, it's really scalable. It can be used in any type of company. I think it's really useful for any person that is working for a company with a wide range of processes. I'm the only person in my company who uses it and I'll continue to do so because it's so user friendly.
Which solution did I use previously and why did I switch?
I used Aris for a short period of time several years ago. It was a good experience but a more expensive solution. I'm evaluating it again and depending on the conditions the company offers, I might start using it again. I can keep using Visio even if I start using Aris as well.
How was the initial setup?
The initial setup is very easy. With 365 it's very fast. It's good. I think I was able to deploy in 30 minutes. I did it myself although I was in contact with the chat bot at the beginning to ask some questions.
What's my experience with pricing, setup cost, and licensing?
I pay a monthly fee to Visio.
What other advice do I have?
I would recommend the product and I think it's very useful for any person that works in a company where you need to visualize the process you work in and to analyze ways of improving.
I would rate this solution more highly if it was easier to extract data but for now I rate Visio an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a comms service provider with 1,001-5,000 employees
A stable and flexible solution for drawing a variety of diagrams
Pros and Cons
- "Visio is stable."
- "Visio is stable."
- "The application grid seems to be unreliable which makes simple tasks complicated."
- "I personally wouldn't buy Visio even if it were 10 times cheaper because I only use it at work for diagram modeling; it's not a unique product anymore."
What is our primary use case?
We mostly use this solution for process management and for diagram modeling. Functional diagrams or BPMN partition diagrams — that's all. Some nice drawings for presentations.
Almost all of our employees use bundled Microsoft products and because they have no administrative rights, they cannot install additional programs. We use Visio to present our diagrams to our employees as it's too complicated to explain how to use our services over and over. If we had a BPM platform and a diagram modeling solution, we would not use Visio.
Within our organization, there are roughly 100 people that use this solution.
I am not sure if our company has plans to keep using Visio — it's not up to me. If we were to stop using it, I wouldn't miss it.
What needs improvement?
To me, Visio doesn't really stand apart from similar solutions that I have used. When it first came out, it was quite a progressive product. As it's simply for drawing and painting diagrams, lines, flowcharts, the price is too high. I do not understand why this product is not included in the Microsoft Office package.
I personally wouldn't buy Visio even if it were 10 times cheaper because I only use it at work for diagram modeling; it's not a unique product anymore.
It's both stable and flexible, but many features are complicated. The application grid seems to be unreliable which makes simple tasks complicated. It's not very easy to make diagrams the way I would like them to look.
It should be easier to convert to other vector graphic file formats. Auto error-correction features would also be a big help. If you have a diagram and you scroll your mouse too far, you'll lose your diagram.
For how long have I used the solution?
I have been using Visio for nearly two years.
What do I think about the stability of the solution?
Visio is stable.
How are customer service and technical support?
We contact them from time to time. I am satisfied with them.
What about the implementation team?
My boss signed a decision and an IT support unit installed Visio. It only took a couple of minutes. There were absolutely no problems regarding the installation of the product.
What's my experience with pricing, setup cost, and licensing?
Personally, I think the price of this solution is too high. I need this product for my work. I have also bought Office 365 for myself, for my personal office. But if I want to work at home, I can't use Visio due to the price.
Which other solutions did I evaluate?
No. But currently, we are in the process of studying other business process management solutions, including Microsoft Dynamics.
What other advice do I have?
In the near future, I would like to see an updated product with diagram usage in BPM systems.
I would recommend Visio to other companies if money is not a problem. Overall, on a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. IT Project Manager at a university with self employed
Stable with a good interface but not included with the Office 365 Suite
Pros and Cons
- "The interface of the solution is very good. It's easy to navigate."
- "The interface of the solution is very good."
- "The solution should be included in Microsoft Office 365. For some reason, it's not. It should be bundled in with everything else."
- "The solution should be included in Microsoft Office 365. For some reason, it's not."
What is most valuable?
The interface of the solution is very good. It's easy to navigate.
We've found that the technical support has been pretty helpful overall.
The project management and the business process are both very good.
The initial setup is pretty straightforward.
The stability of the solution is very good.
What needs improvement?
The solution should be included in Microsoft Office 365. For some reason, it's not. It should be bundled in with everything else. If they did, clients and customers would benefit a lot.
Just because you have technical support for other Microsoft products does not necessarily mean you will have it for Visio.
For how long have I used the solution?
I've been using the solution for ten years at this point. It's been a decade. It's been a long time. However, currently, I only use it occasionally.
What do I think about the stability of the solution?
The solution is quite stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. It's been very good over the years. That said, I haven't used it as much as I used to recently.
What do I think about the scalability of the solution?
Not too many people use the solution in our organization.
How are customer service and technical support?
While we do have technical support for other products, we don't have any for Visio.
That said, in general, Microsoft does offer very good technical support. We just done get it for this product.
How was the initial setup?
The initial setup is not complex. It's straightforward and pretty simple. However, I myself have a lot of experience with Microsoft. I've been working with Microsoft for 25 years and have handled fairly sizable products in the past.
What other advice do I have?
We use an older version of the solution. We don't use the latest one. It might be either the 2015 or 2016 version.
We're customers and end-users. We aren't consultants or resellers. We don't have a business relationship with the company. We are big clients, however. We have a volume license.
Overall, I would rate the solution seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT strategist at Convergent Wireless Communications
A diagramming and vector graphics application that makes it easy to communicate ideas
Pros and Cons
- "Visio makes it easy to communicate your ideas from several areas of your imagination across several domains."
- "Visio makes it easy to communicate your ideas from several areas of your imagination across several domains."
- "The price could be better."
- "Visio is expensive."
What is our primary use case?
I use Visio for all my network diagrams. For example, I think of certain concepts that I need to communicate with my clients. I use it for this purpose. I also am an adjunct professor at one of the universities in Bangalore. Suppose I want to create a big chart or a mindmap; that's when I use Visio.
What is most valuable?
Visio makes it easy to communicate your ideas from several areas of your imagination across several domains. People like to imagine it and describe things in document form, and I think Visio could really help with that.
If you have any questions, it will take you through the concepts step-by-step, so you can also educate yourself.
What needs improvement?
The costs could be better.
For how long have I used the solution?
I've been using Visio for at least 10 years.
What do I think about the stability of the solution?
It's quite a stable solution.
How are customer service and technical support?
As far as I know, it doesn't need technical support.
How was the initial setup?
Installing Visio is very simple. It doesn't require much effort. You can install it even if you don't have a brain. I think it took me about ten minutes to implement it.
What's my experience with pricing, setup cost, and licensing?
Visio is expensive. It would be better if Microsoft can provide this as an option with Office 365. Microsoft 365 users can include Visio as part of the subscription model.
If Visio were affordable, people would realize its value. It becomes another revenue generator for Microsoft. The investment will pay off.
What other advice do I have?
I would recommend it to new users. Today, Visio can be used by many more people because it helps in many ways. For example, when you use Office Suite Spreadsheet or PowerPoint, the extent to which you can do diagramming is limited in terms of dimensions.
On a scale from one to ten, I would give Visio an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Administrator at a government with 201-500 employees
It is stable and easy to set up
Pros and Cons
- "It is stable. I have never experienced any issues."
- "I know it does a whole lot, and it has plenty of training."
- "It can be complex. If you don't know a little bit about it, it can get really confusing."
- "It can be complex. If you don't know a little bit about it, it can get really confusing."
What is our primary use case?
I mostly use it for network diagrams. It is a standard solution for creating this kind of stuff.
What is most valuable?
It is stable. I have never experienced any issues.
What needs improvement?
It can be complex. If you don't know a little bit about it, it can get really confusing.
For how long have I used the solution?
I have been using Visio off and on for around 15 years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
We have around ten users from IT, engineering, and HR. HR uses it for flow charts or organization charts.
How are customer service and technical support?
I have never used their technical support.
Which solution did I use previously and why did I switch?
It has always been Visio. The first one I used was in 2003.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
I haven't looked at the prices lately. We have an older copy, and it was a couple of hundred dollars for this software. That's a huge expense.
What other advice do I have?
I would rate Visio an eight out of ten, and that's just because I don't know how to use it fully. I know it does a whole lot. It has plenty of training. I wish I had more time to actually get really good at it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at a computer software company with 1,001-5,000 employees
Customizable, and integrates well with SharePoint, but the database modelling has deteriorated
Pros and Cons
- "The most valuable features are that the user experience is simple, and it's customizable."
- "The most valuable features are that the user experience is simple, and it's customizable."
- "The database modeling has deteriorated significantly in the more current versions."
- "The database modeling has deteriorated significantly in the more current versions."
What is most valuable?
The most valuable features are that the user experience is simple, and it's customizable. You can customize it and connect it to data.
It has also many features that allow it to integrate Visio with SharePoint, which might be very useful in many applications.
What needs improvement?
In earlier versions, there was better database modeling. The database modeling has deteriorated significantly in the more current versions.
In Version 2000, the database modeling was pretty decent. Since then, it has deteriorated and a lot of the functionality has disappeared from Visio.
For how long have I used the solution?
I have been using Visio for five years.
I am working with the latest version.
What do I think about the stability of the solution?
Now it is stable. In the past, it wasn't perfectly stable. with richer functionality, at least for the databases, but right now it's pretty stable.
What do I think about the scalability of the solution?
The scalability has limitations. It could not model large sets of entities. 200 is probably a reasonable limit.
How was the initial setup?
The initial setup is easy. It took a maximum of 15 minutes to deploy but it can be less.
Yesterday when I installed it, it only took five minutes.
What's my experience with pricing, setup cost, and licensing?
It's cheaper than other solutions.
What other advice do I have?
I would recommend this solution as a starting point and as a benchmark to evaluate other tools because it is much cheaper. Also for starting modeling, database modeling, other UML, as well as other templates for modeling and business process modeling.
It integrates well with SharePoint.
It's a good tool to start working with and to use it as a benchmark with some more expensive tools. If those tools don't provide more features than Visio then they are not worth investing in.
I would rate this solution a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2026
Popular Comparisons
Camunda
SAP Signavio Process Manager
Bizagi
Sparx Systems Enterprise Architect
ARIS BPA
Lucidchart
erwin Data Modeler
MEGA HOPEX
IBM Blueworks Live
Bonita
Visual Paradigm
BiZZdesign HoriZZon
iServer
ARIS Cloud
iGrafx Process360 Live Platform
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- How easy is it to migrate process flow charts (modeled using tools like Visio) into Bizagi?
- When evaluating Business Process Design, what aspect do you think is the most important to look for?
- Which tool do you recommend for business process modeling only?
- What is your favorite tool for Business Process Design?
- Which is the best and affordable business process simulation software?
- We are looking for BPM or Business Process Design software to connect the top layer of Enterprise Architecture (EA) to processes
- What is the difference between NIEM plugin and Sparx?
- What is the difference between microservices orchestration and choreography?
- How to model an enterprise architecture? What tools and templates can I use?
- Sparx Enterprise Architect vs. iServer - has anyone compared them?















