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reviewer1655238 - PeerSpot reviewer
NOC Manager at a comms service provider with 51-200 employees
Real User
Sep 3, 2021
A stable and scalable solution which is easy to install and to use
Pros and Cons
  • "I like the solution's ease of use and its the integration with different templates from a variety of manufacturers."
  • "The solution should have better integration capabilities with MacOS and Linux."

What is our primary use case?

We do not use the latest version. 

I am a network engineer and we use the solution for drawing network diagrams. 

What is most valuable?

I like the solution's ease of use and its the integration with different templates from a variety of manufacturers.

What needs improvement?

The solution should have better integration capabilities with MacOS and Linux.

For how long have I used the solution?

We have been using Visio since 2010.

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Visio
December 2025
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What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

We have never contacted technical support concerning Microsoft Visio. 

How was the initial setup?

The solution is easy to install. It took, perhaps, 15 minutes. 

What about the implementation team?

One can do installation on his own. 

Just a single manager is responsible for the deployment. 

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee, but it is fairly priced. It is on a monthly basis. 

Which other solutions did I evaluate?

We did not evaluate other options before going with the solution. 

What other advice do I have?

There are five people, network engineers, who use the solution in my organization. 

I would recommend it to others. 

I rate Visio as a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1591842 - PeerSpot reviewer
System Analysis Chapter Area Lead at a financial services firm with 5,001-10,000 employees
Real User
Jun 16, 2021
A good BPM and UML tool which offers stability, scalability, ease of use and is intuitive with the UI
Pros and Cons
  • "What I like most about the solution is that It's quite easy to use."
  • "I would like to see Visio become some kind of enterprise architecture, which it is not."

What is most valuable?

What I like most about the solution is that It's quite easy to use. In our case we do not consider it in this exercise since we wish the components to be logical and not just to have the drawings in one diagram or another.

What needs improvement?

It is difficult for me to point to which areas of the solution need improvement as most of my people are using it and I have had little hands-on experience with it in the past few years. 

An issue I wish to see addressed is the ability to go beyond just drawings for separate systems to that of having logical architecture described on the price level. Certain disadvantages in the solution make this difficult. 

I would like to see Visio become some kind of enterprise architecture, which it is not. Instead, it serves as a BPM and UML tool at which, so I understand, it is quite good.

The solution addresses a different kind of removal system.

For how long have I used the solution?

I have personally been using Visio for several years, although not professionally. I use it exclusively in an intuitive fashion and for drawing diagrams. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Of course the solution is scalable. This depends on how a person designs his infrastructure and if he makes use of his work solutions.

How are customer service and technical support?

I have not had experience with technical support. 

What's my experience with pricing, setup cost, and licensing?

While I don't recall the exact price I do recall that it was quite high.

What other advice do I have?

My recommendation to others is that the solution should offer different tools. In line with the person's particular requirements he would need to make a choice. The pricing should be lower. What I do like about Visio is that it's quite intuitive in respect of the UI. In this regard it is similar to other Microsoft products. But, sometimes people need just the road to Tango, rendering the use of Visio unnecessary. It depends on the goal of what the person wishes to achieve. 

Taking into account that Visio is good enough and quite easy to use, but carries a higher than desired price, I would rate it as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Visio
December 2025
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it_user1589739 - PeerSpot reviewer
SKA LOW AIW Lead Engineer at a non-profit with 51-200 employees
Real User
Jun 1, 2021
Reliable, with good support, and is easy to install
Pros and Cons
  • "It is easy to use."
  • "The user interface could be simplified and easier to use."

What is our primary use case?

We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations. The main use is for business processes and descriptions.

What is most valuable?

It is easy to use.

What needs improvement?

The user interface could be simplified and easier to use.

For how long have I used the solution?

I have been using Visio for a couple of years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

This is an area that we did not explore as it was not necessary for us to scale. It was not a requirement.

We had 10 customers using this solution.

We don't have plans to increase our usage. I am with a different company.

How are customer service and technical support?

Technical support was fine. I did not have any issues with the technical support.

Which solution did I use previously and why did I switch?

Before Visio, we used Bizagi.

How was the initial setup?

The initial setup was straightforward. It was easy to install.

What about the implementation team?

We implemented this solution ourselves. We did not use an integrator.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Visio an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1542180 - PeerSpot reviewer
Management Consulting Director at a consultancy with 201-500 employees
Real User
Apr 28, 2021
Good interface and good tool configuration; layout configuration is sometimes difficult to use
Pros and Cons
  • "Good interface and good tool configuration."
  • "Layout configuration is sometimes a little difficult to use."

What is our primary use case?

I'm a business management consultant.

What is most valuable?

The product has a good interface and tool configuration which comes with the Microsoft Office package. Another advantage is that you don't need to be an expert to use the tool. It's actually very easy and doesn't require a technical background so you can make any business process in a very easy way. Once you finish the layout business process, it can be sent to a client and visualized in a webpage without the need to download any other application. With other softwares, like ArchiMate, you need to download the application in order to view it. As a consultant when you finish the process, you need to send it in PDF format or something similar and your counterpart can view the file without any further configuration or further downloads.

What needs improvement?

For professional use layout configuration is sometimes a little difficult to use. I think that the applications could be improved, so that Microsoft Visio is linked in the modeling of applications and algorithms.

What other advice do I have?

I rate this solution a seven out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mentor at a government with 51-200 employees
Real User
Mar 28, 2021
Good stability, and scales well, but has a lot of patching that you need to keep up with
Pros and Cons
  • "If you are a knowledgeable individual, the initial setup isn't too difficult."
  • "There are a lot of patches that sometimes change how one version will interact compared to another."

What is most valuable?

It's been an extremely reliable solution for me for a very long time. It's quite mature.

If you are a knowledgeable individual, the initial setup isn't too difficult.

There are plenty of very good third-party tools.

The stability is fairly good.

The solution can scale to meet the needs of any project.

What needs improvement?

The issue I have with this solution is the same issue I have with all the products by Microsoft. They depend on many solutions by third parties for too many things, from my point of view. Maybe there should be more basic, fundamental resources incorporated into their products in general - not just this product.

A basic user may have issues trying to install the solution.

There are a lot of patches that sometimes change how one version will interact compared to another.

It would be great if, in the future, we would be able to use numerics and graphics cards. If there already this functionality, they need to make it more publicly known, as I don't see it right now.

For how long have I used the solution?

I've been working with Microsoft products for 30 years or so. With this product, I've used it from time to time, when I've needed it. I'm not sure the exact amount of time I've spent with it over the years. It's likely much more than ten years.

What do I think about the stability of the solution?

The solution, for the most part, is very, very stable. There is one problem in that there are so many upgrades and patches and so on that are critical and must be applied that it makes for a few issues in terms of practical use. I was facing such a very specific problem. The project was functional in an older version, yet the same code was not functional in the newer version. Therefore, to troubleshoot, I used both older and newer versions of the software and had to acquire all the patches for both. There is no clear answer as to why the same code behaves differently within these two APIs. That's a problem. However, it's not really a stability issue.

What do I think about the scalability of the solution?

The solution is quite scalable, and great to use for any project of any size or scope.

How are customer service and technical support?

I only use the solution for my personal use and therefore don't have access to technical support. I can't speak to how helpful they are, or how responsive, as I do not use them. I don't have any practical experience to speak to.

That said, having dealt with Microsoft technical support in the past with other solutions, I can say that, in general, they are very capable and have many experienced people on staff to assist. I've been satisfied with them in the past on other products.

How was the initial setup?

The initial setup is pretty simple and straightforward for those with knowledge or training. Basic users may have problems, however.

For myself, with so many years of experience with many types of Microsoft solutions, I found everything very straightforward.

It's not that the process isn't intuitive, it's just that, if you don't know what to do or look for, it can become a bit confusing. You must study many new terms and methodologies before you can get around to beginning the process as a completely new untrained user. There may be ways to watch videos online to learn a few tricks and to help you visualize the process.

What about the implementation team?

I have many years of experience with Visio and Microsoft, therefore, I can handle the installation process myself.

What other advice do I have?

I primarily use the solution myself for my own projects. I'm a customer and end-users.

In general, I would rate the solution at a six out of ten.

I would recommend this product, however, at the same time, I suggest to everybody to know and practically use several tools, so as to keep up their overall knowledge and skills. For some purposes, it is easier and more reliable to use one tool, and for other purposes, it is more reliable to use another. I do not recommend to anybody globally to work alone with one tool, separately from all the world.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1311051 - PeerSpot reviewer
Sr. IT Project Manager at a university with self employed
Real User
Feb 12, 2021
Stable with a good interface but not included with the Office 365 Suite
Pros and Cons
  • "The interface of the solution is very good. It's easy to navigate."
  • "The solution should be included in Microsoft Office 365. For some reason, it's not. It should be bundled in with everything else."

What is most valuable?

The interface of the solution is very good. It's easy to navigate.

We've found that the technical support has been pretty helpful overall.

The project management and the business process are both very good.

The initial setup is pretty straightforward.

The stability of the solution is very good.

What needs improvement?

The solution should be included in Microsoft Office 365. For some reason, it's not. It should be bundled in with everything else. If they did, clients and customers would benefit a lot.

Just because you have technical support for other Microsoft products does not necessarily mean you will have it for Visio.

For how long have I used the solution?

I've been using the solution for ten years at this point. It's been a decade. It's been a long time. However, currently, I only use it occasionally.

What do I think about the stability of the solution?

The solution is quite stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. It's been very good over the years. That said, I haven't used it as much as I used to recently.

What do I think about the scalability of the solution?

Not too many people use the solution in our organization.

How are customer service and technical support?

While we do have technical support for other products, we don't have any for Visio

That said, in general, Microsoft does offer very good technical support. We just done get it for this product.

How was the initial setup?

The initial setup is not complex. It's straightforward and pretty simple. However, I myself have a lot of experience with Microsoft. I've been working with Microsoft for 25 years and have handled fairly sizable products in the past.

What other advice do I have?

We use an older version of the solution. We don't use the latest one. It might be either the 2015 or 2016 version.

We're customers and end-users. We aren't consultants or resellers. We don't have a business relationship with the company. We are big clients, however. We have a volume license.

Overall, I would rate the solution seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1345620 - PeerSpot reviewer
Systems Administrator at a government with 201-500 employees
Real User
Jan 8, 2021
It is stable and easy to set up
Pros and Cons
  • "It is stable. I have never experienced any issues."
  • "It can be complex. If you don't know a little bit about it, it can get really confusing."

What is our primary use case?

I mostly use it for network diagrams. It is a standard solution for creating this kind of stuff.

What is most valuable?

It is stable. I have never experienced any issues.

What needs improvement?

It can be complex. If you don't know a little bit about it, it can get really confusing.

For how long have I used the solution?

I have been using Visio off and on for around 15 years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We have around ten users from IT, engineering, and HR. HR uses it for flow charts or organization charts.

How are customer service and technical support?

I have never used their technical support.

Which solution did I use previously and why did I switch?

It has always been Visio. The first one I used was in 2003.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

I haven't looked at the prices lately. We have an older copy, and it was a couple of hundred dollars for this software. That's a huge expense.

What other advice do I have?

I would rate Visio an eight out of ten, and that's just because I don't know how to use it fully. I know it does a whole lot. It has plenty of training. I wish I had more time to actually get really good at it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Process Improvement Consultant/Business Analyst at a consultancy with 1-10 employees
Consultant
Dec 10, 2020
Straightforward to use, the templates are helpful, and it does everything that I want it to do
Pros and Cons
  • "This is a very straightforward product and I don't think that anything needs to be simplified."
  • "I would like to see the project planning element improved, although it won't happen because Microsoft deliberately made it worse."

What is our primary use case?

I am working as a business analyst and I used Visio for process mapping.

What is most valuable?

I like Visio because you basically do anything you want.

The templates are useful, for example, because we can implement a project using the BPMN template. It's very good that you have got that option.

This is a very straightforward product and I don't think that anything needs to be simplified.

It integrates with other products reasonably well.

What needs improvement?

I would like to see the project planning element improved, although it won't happen because Microsoft deliberately made it worse. They did not like the idea that you could actually plan a project with it, so they greatly diminished the capability because it was competing with Microsoft Project.

Back in the days before Microsoft got their hands on it, it was quite a capable system for managing small projects. If you were doing something that only had half a dozen people and runs for up to a year or something, Visio was perfectly adequate for doing all of the project planning. Whereas, from what I have seen of it now, you could not project plan making a cup of tea with it. They have completely emasculated the project planning capability.

For how long have I used the solution?

I have been using Visio since it first came out, perhaps 35 years ago.

What do I think about the stability of the solution?

Stability-wise, it is absolutely fine. I have had no problems with it at all.

What do I think about the scalability of the solution?

We have had no problems with scalability.

How are customer service and technical support?

I have never needed to contact technical support. I've never had a problem.

What other advice do I have?

For anything other than project planning, Visio seems to be absolutely fine and I recommend it. This is an excellent product. As it can do everything that I want it to do, I have not really considered any room for improvement.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.