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Management Analysis and Control Advisor with 10,001+ employees
Real User
Feb 20, 2019
Draws BPMN diagrams but lacks timing features

What is our primary use case?

Process modeling. 

How has it helped my organization?

It's not easy to share and modify by colleagues.

What is most valuable?

Drawing BPMN diagrams.

What needs improvement?

Sharing, and add timing features.

Buyer's Guide
Visio
December 2025
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.

For how long have I used the solution?

More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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EntArch3587 - PeerSpot reviewer
Enterprise Architect Analyst at a government with 10,001+ employees
Real User
Aug 14, 2018
Helps us to quickly visualize the architecture, but needs traceability
Pros and Cons
  • "The most valuable feature is the ability to draw models quickly."
  • "I would like to see traceability. It doesn't have it. You cannot find one object amongst several sheets of Visio diagrams."

What is our primary use case?

Documenting the enterprise architecture.

How has it helped my organization?

Helps us to quickly visualize the architecture.

What is most valuable?

The ability to draw models quickly.

What needs improvement?

I would like to see traceability. It doesn't have it. You cannot find one object amongst several sheets of Visio diagrams.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

The stability is good. It's stable.

What do I think about the scalability of the solution?

I find that it's very scalable from a small organization to a large organization.

What other advice do I have?

To determine what product or solution you're looking for, talk to many vendors and get their opinions.

The most important criterion, for me, when selecting a vendor, is customer service.

I would rate Visio at seven out of 10 but I would give it a 10 if it had traceability.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Visio
December 2025
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.
it_user850341 - PeerSpot reviewer
Manager, Front End Applications with 501-1,000 employees
Real User
Apr 16, 2018
Visualizes complex data and process flows
Pros and Cons
  • "The diagramming and swimlane features allow for separating business functions."
  • "We can easily add templates to SharePoint for collaboration."
  • "It could use easier custom icon sets."
  • "It needs hyperlinked or narratives for page flows to make demos more effective."

What is our primary use case?

  • We design architectural and business flows for web/eCommerce and ERP systems. 
  • We design web architectures, UML, and ERD.

How has it helped my organization?

Its ability to visualize complex data and process flows. We can easily add templates to SharePoint for collaboration.

What is most valuable?

The diagramming and swimlane features allow for separating business functions. Also, the web page architecture helps.

What needs improvement?

  • It needs hyperlinked or narratives for page flows to make demos more effective.
  • It could use easier custom icon sets.

For how long have I used the solution?

More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Principle consultant at a financial services firm with 11-50 employees
Real User
Top 20
Sep 10, 2017
​Offers a wide range of diagramming tools to map a business process

What is most valuable?

  • Network diagrams tools
  • Flow charts

How has it helped my organization?

  • Offers a wide range of diagramming tools.
  • Being able to visualize an architecture for a network solution.
  • Map a business process.
  • Document fitout of a rack solution for on-premise.
  • It allows the accurate recording and disseminating of information.

What needs improvement?

Importing templates can sometimes be a bit hit and miss.

For how long have I used the solution?

More than five years

What was my experience with deployment of the solution?

No, the product is quite straightforward to deploy.

What do I think about the stability of the solution?

Earlier versions would occasionally lock up, but recent editions have significantly improved performance.

What do I think about the scalability of the solution?

I haven't pushed the limits of Visio. For what I have used it for, it has been able to handle everything I've thrown at it.

How are customer service and technical support?

Customer Service:

We've not had any need to raise a support issue in relation to Visio.

Technical Support:

I can't comment on technical support for Visio. I haven't had to make any support tickets regarding it.

Which solution did I use previously and why did I switch?

I used some basic open source drawing programs in the past, and came across Visio whilst looking to purchase Microsoft Office some years ago. I found it did everything I needed and never looked at anything else since.

How was the initial setup?

Very straightforward.

What about the implementation team?

In-house

What was our ROI?

Best way to express ROI for Visio would be the quick and consistent documentation that it helps create, provided that the product is used consistently for diagramming.

What's my experience with pricing, setup cost, and licensing?

Just license alongside Office 365, the monthly fee is always up-to-date

Which other solutions did I evaluate?

No.

What other advice do I have?

Does what it says on the tin, produces very nice standardized diagrams, and has some very powerful tools.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user710529 - PeerSpot reviewer
Sr. Developer Relations Engineer at a tech company with 201-500 employees
Real User
Jul 27, 2017
Valuable features include different chart options and the ease of building them up

What is most valuable?

Valuable features for me include the different chart options and the ease of building them up.

How has it helped my organization?

It was very useful for the high level and detailed design phases of my projects.

What needs improvement?

There are some performance issues on a different operating system which could be improved.

For how long have I used the solution?

I have been using the product for three years. It is used, mostly, for design phases.

What do I think about the stability of the solution?

The product is very stable.

What do I think about the scalability of the solution?

The product is highly scalable for the design.

How is customer service and technical support?

Not applicable.

How was the initial setup?

It is very easy to install. You just need to get the Microsoft license.

What other advice do I have?

This is great software for designing workflows for the HLD and DLD phases of the project.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user708486 - PeerSpot reviewer
Multimedia Solutions Architect at a tech services company with 501-1,000 employees
Consultant
Jul 25, 2017
I use it primarily to create functional drawings. I would like the ability to change quickly between tools.

What is most valuable?

It is a good diagramming application. I am an AV systems design engineer. I use it primarily to create functional drawings. I also use it for the basic floor plan and wall elevation drawings.

How has it helped my organization?

I don't have to hand-sketch my engineering concepts. The work that I hand off to other departments is clear and easy to read.

What needs improvement?

The ability to change quickly between tools, such as pointer, connector, drawing, and text tools. Perhaps utilizing right-or-center clicking of the mouse could be an excellent addition. Also, the means of turning off Dynamic Grid by default would be a good thing.

Currently, it is on by default and has a habit of getting in the way of what I'm trying to do. A long-time Visio glitch involves the length of lines.

Sometimes, if I use the size and position window to enter a specific length of any type of line, including dimension lines, Visio simply takes it upon itself to make that line a different length of its choosing. This glitch has persisted in every version of Visio that I have used since Microsoft bought the product from its original developer.

For how long have I used the solution?

I have been a Visio user since 1995.

What do I think about the stability of the solution?

In the sense that the product has been on the market for more than 25 years and is sold by Microsoft, it is very stable. In terms of its potential to destabilize my computer, it is not dangerous.

What do I think about the scalability of the solution?

In companies where I have worked, its adoption rate among people in similar job functions to mine is often left to the individual. Some may be more comfortable using other solutions (Adobe Acrobat, AutoCAD). I have not seen the Visio product ever rolled out across an entire company's engineering staff. However, I suppose that this could happen.

How are customer service and technical support?

Technical support is hit and miss. When glitches come up, it can be difficult to engage with a true expert on the Microsoft side. Some glitches in this product have persisted through the years, and versions, even when they are brought to the attention of the Microsoft Visio team.

Which solution did I use previously and why did I switch?

Computers and OSs get old and need to be replaced. When they are replaced, the newest versions of any software are the ones that run best under the newest OSs.

How was the initial setup?

I have the product on both my home and work PCs. My company's IT department handled the installation and setup of Visio 2013 on my work machine. At home, I installed and set up Visio 2017 with no problems.

Which other solutions did I evaluate?

We evaluated Microsoft and AutoDesk.

In my evaluation, my main criteria/question I asked was: "Do they have the best product to accomplish what I need to get done?"

What other advice do I have?

Whatever you use, it has to work for you. If the GUI is not intuitive from your point of view, you won't want to use it, and it won't be a good investment.

Disclosure: My company has a business relationship with this vendor other than being a customer.
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IT System Engineer at a recruiting/HR firm with 501-1,000 employees
Real User
Jul 22, 2017
we have been able to put on paper our network design, server room setup, and network connections

What is most valuable?

The feature that I like the most, as simple as it may seem, is the addition of the vendor's vectors and shapes. I'm able to utilize the actual brands of our network appliances as devices to have a more accurate picture of our actual network and the server room setup.

How has it helped my organization?

By utilizing Visio, we have been able to put on paper our network design, server room setup, and network connections. It makes things a lot easier to troubleshoot and figure out where the issues, errors, or disconnects may be happening. This also helps when explaining to the upper management any questions in regards to our network environment.

What needs improvement?

At this point in time, it serves its purpose. I can't think of something that could be improved as of today. I'm sure there is something that can be improved, but nothing for my current needs.

For how long have I used the solution?

I have been using Visio probably since 2008, so it has been almost 10 years now.

I, primarily, started using it in school to do basic network diagrams, but now I've used it to even draw out full floor plans for our network designs based on our building floor plan.

What do I think about the stability of the solution?

There were no stability issues experienced.

What do I think about the scalability of the solution?

There were no scalability issues experienced.

How are customer service and technical support?

I haven't requested any technical support for this tool. I'm sure it is great as I have used Microsoft Support in the past, and it has been great. So, I don't doubt that it would be the same for this product as well.

Which solution did I use previously and why did I switch?

Previously, I was using PowerPoint. It was obvious why I switched over to this solution. It is the product that we needed back then when drafting the floor plans and networks.

How was the initial setup?

The setup is just like any other Microsoft program, it is straightforward. Get the software, follow the prompts to install the products and it just works.

What's my experience with pricing, setup cost, and licensing?

As most Microsoft products, the price is not the cheapest but you just cannot pass this tool. So when you buy it for you/your team, save money and buy only what you need. We installed it in our Techroom computer so that all the members can use and access it. Thus, one license serves the purpose of all three of us.

What other advice do I have?

When using this tool, research your current vendors and manufacturers to get their most up to date shapes and vectors, so you can always design or draft your Visio projects using the most accurate picture.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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IT Business Analyst / Solution Designer at a tech services company with 10,001+ employees
Real User
Jul 18, 2017
It eases the standardization of the Business Process Model within multi-disciplinary teams

What is most valuable?

I would highlight BPMN 2.0 validation, as it eases the standardization of the Business Process Model within multi-disciplinary teams. Visio integrates seamlessly with the rest of the Office suite as any other Microsoft product, which is also worth mentioning.

How has it helped my organization?

Compared to other products we used in the past, modelling with Visio is faster and the final result in terms of appearance is more professional. Making changes to a diagram is also easier as the items and lines get re-arranged properly with few tweaks required.

What needs improvement?

It would be nice to have the possibility of exporting and importing XPDL, also considering that the Surface series are the MS flagship, there is much room for improvement when it comes to inking or drawing diagrams using pen input (which behaves like a mouse pointer).

XPDL stands for XML Process Definition Language, it is used to interchange business process model definitions between different workflow modelling tools. (e.g. Oracle Fusion Middleware)

Currently, MS Visio does not support import or export of XPDL files. Although some tools like Oracle Fusion have built in support for Visio files, I personally think this capability would be nice to have as would help companies using workflow tools modelling with Visio. As an example, the project I am working for right now uses Vitria Businessware which supports XPDL import, however as Visio does not have XPDL export capability workflows have to be created manually increasing the time to market.

WRT inking and pen input support; Microsoft Surface series lovely integrate with the MS Office suit with a functionality that allows the user to write on top of documents as if it were a printed copy just by using the pen on the screen. This functionality supports ink to shapes which transforms handwritten squares or circles into perfectly drawn shapes. This is not the case in Visio where pen support is non-existent and using it on the screen just emulates the mouse. This is just disappointing as the functionality is there for programs like Word but it is completely missing on Visio.

For how long have I used the solution?

I’ve been using this tool for three years.

What do I think about the stability of the solution?

The product is pretty stable. We stumbled upon some bugs during these years of intense usage, but nothing major that couldn’t be solved by restarting the application.

What do I think about the scalability of the solution?

This product is a desktop application, but coupled with SharePoint, it allows for concurrent editing of files without any issues.

How are customer service and technical support?

We’ve never had to use the technical support for this product.

Which solution did I use previously and why did I switch?

We started using Dia (free open source drawing editor) but we required a more fast and collaborative tool with better MS Word integration and better appearance.

How was the initial setup?

The initial setup was as simple as installing any other MS office product.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing depends on your needs and the time you expect to use the product. If you plan to use it for an extended period of time, Visio has two versions Standard and Professional where the Professional costs almost twice as the Standard edition with few more stencils and functionalities, but on the other hand Microsoft also offers the 365 option with one year commitment where you can use Visio Professional for almost three years before hitting the single license price.

Which other solutions did I evaluate?

We explored Lucidchart and Sparx Enterprise Architect as alternatives.

What other advice do I have?

I would recommend anyone looking into purchasing this product to review thoroughly each version features as both are quite similar.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.