Managing Director at The Benchmark Company
Real User
A stable solution for process mapping with good support, but the design needs improvement
Pros and Cons
  • "The most valuable features are process mapping and identifying responsibilities."
  • "The design and the look and feel, need to be improved."

What is our primary use case?

The primary use case of this solution is for process mapping, and to streamline simulations.

What is most valuable?

The most valuable features are process mapping and identifying responsibilities.

What needs improvement?

The design and the look and feel, need to be improved. Also, the pricing can be improved for organizations.

In the next release, I would like to see simulations capabilities and artificial intelligence included.

For how long have I used the solution?

I have been using this solution for many years.

Buyer's Guide
Visio
March 2024
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.

What do I think about the stability of the solution?

This solution is stable, we have not experienced any issues.

What do I think about the scalability of the solution?

It's a scalable product.

How are customer service and support?

Technical support is good.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable for individual use but for an organization, the costs is high.

There is an annual licensing fee.

What other advice do I have?

It's a good product and I can recommend Visio to others.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Enterprise Architect Analyst at a government with 10,001+ employees
Real User
Helps us to quickly visualize the architecture, but needs traceability
Pros and Cons
  • "The most valuable feature is the ability to draw models quickly."
  • "I would like to see traceability. It doesn't have it. You cannot find one object amongst several sheets of Visio diagrams."

What is our primary use case?

Documenting the enterprise architecture.

How has it helped my organization?

Helps us to quickly visualize the architecture.

What is most valuable?

The ability to draw models quickly.

What needs improvement?

I would like to see traceability. It doesn't have it. You cannot find one object amongst several sheets of Visio diagrams.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

The stability is good. It's stable.

What do I think about the scalability of the solution?

I find that it's very scalable from a small organization to a large organization.

What other advice do I have?

To determine what product or solution you're looking for, talk to many vendors and get their opinions.

The most important criterion, for me, when selecting a vendor, is customer service.

I would rate Visio at seven out of 10 but I would give it a 10 if it had traceability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Visio
March 2024
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.
Systems Engineer at Perspecta
Real User
The system keeps track of each of its connections which has simplified the process for us
Pros and Cons
  • "It keeps track of its connections as you move things around."
  • "System architecture could be improved."

What is our primary use case?

I use this solution as a graphic design tool for breaking down a flow or process. I'm a systems engineer and customer of Visio.

What is most valuable?

I like the fact that as you drag and move things around, everything keeps track of each of its connections. So you don't have to be bothered by mechanics of connecting things again in the right place. It just follows on. It's also a good diagramming tool.

What needs improvement?

I've had a variety of issues, usually related to the system architecture. It's almost like a general purpose tool but it's important to understand the interfaces and the components and how they're related to each other. It would be helpful if you could layer things easily for the diagrams so you can decompose a given object and see it both at the macro and at the breakout level and still have those kinds of connections would remain. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What other advice do I have?

I would rate this solution an eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Business Analyst / Solution Designer at a tech services company with 10,001+ employees
Real User
It eases the standardization of the Business Process Model within multi-disciplinary teams

What is most valuable?

I would highlight BPMN 2.0 validation, as it eases the standardization of the Business Process Model within multi-disciplinary teams. Visio integrates seamlessly with the rest of the Office suite as any other Microsoft product, which is also worth mentioning.

How has it helped my organization?

Compared to other products we used in the past, modelling with Visio is faster and the final result in terms of appearance is more professional. Making changes to a diagram is also easier as the items and lines get re-arranged properly with few tweaks required.

What needs improvement?

It would be nice to have the possibility of exporting and importing XPDL, also considering that the Surface series are the MS flagship, there is much room for improvement when it comes to inking or drawing diagrams using pen input (which behaves like a mouse pointer).

XPDL stands for XML Process Definition Language, it is used to interchange business process model definitions between different workflow modelling tools. (e.g. Oracle Fusion Middleware)

Currently, MS Visio does not support import or export of XPDL files. Although some tools like Oracle Fusion have built in support for Visio files, I personally think this capability would be nice to have as would help companies using workflow tools modelling with Visio. As an example, the project I am working for right now uses Vitria Businessware which supports XPDL import, however as Visio does not have XPDL export capability workflows have to be created manually increasing the time to market.

WRT inking and pen input support; Microsoft Surface series lovely integrate with the MS Office suit with a functionality that allows the user to write on top of documents as if it were a printed copy just by using the pen on the screen. This functionality supports ink to shapes which transforms handwritten squares or circles into perfectly drawn shapes. This is not the case in Visio where pen support is non-existent and using it on the screen just emulates the mouse. This is just disappointing as the functionality is there for programs like Word but it is completely missing on Visio.

For how long have I used the solution?

I’ve been using this tool for three years.

What do I think about the stability of the solution?

The product is pretty stable. We stumbled upon some bugs during these years of intense usage, but nothing major that couldn’t be solved by restarting the application.

What do I think about the scalability of the solution?

This product is a desktop application, but coupled with SharePoint, it allows for concurrent editing of files without any issues.

How are customer service and technical support?

We’ve never had to use the technical support for this product.

Which solution did I use previously and why did I switch?

We started using Dia (free open source drawing editor) but we required a more fast and collaborative tool with better MS Word integration and better appearance.

How was the initial setup?

The initial setup was as simple as installing any other MS office product.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing depends on your needs and the time you expect to use the product. If you plan to use it for an extended period of time, Visio has two versions Standard and Professional where the Professional costs almost twice as the Standard edition with few more stencils and functionalities, but on the other hand Microsoft also offers the 365 option with one year commitment where you can use Visio Professional for almost three years before hitting the single license price.

Which other solutions did I evaluate?

We explored Lucidchart and Sparx Enterprise Architect as alternatives.

What other advice do I have?

I would recommend anyone looking into purchasing this product to review thoroughly each version features as both are quite similar.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SKA LOW AIW Lead Engineer at a non-profit with 51-200 employees
Real User
Reliable, with good support, and is easy to install
Pros and Cons
  • "It is easy to use."
  • "The user interface could be simplified and easier to use."

What is our primary use case?

We use Visio for describing processes, port authorities, requests, exchange of documents, and authorizations. The main use is for business processes and descriptions.

What is most valuable?

It is easy to use.

What needs improvement?

The user interface could be simplified and easier to use.

For how long have I used the solution?

I have been using Visio for a couple of years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

This is an area that we did not explore as it was not necessary for us to scale. It was not a requirement.

We had 10 customers using this solution.

We don't have plans to increase our usage. I am with a different company.

How are customer service and technical support?

Technical support was fine. I did not have any issues with the technical support.

Which solution did I use previously and why did I switch?

Before Visio, we used Bizagi.

How was the initial setup?

The initial setup was straightforward. It was easy to install.

What about the implementation team?

We implemented this solution ourselves. We did not use an integrator.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Visio an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Integration Architect at a university with 5,001-10,000 employees
Real User
Flexible and easy to use in architectural modeling, but it needs better integration with external data sources
Pros and Cons
  • "One of the things that I like is the automation from external data."
  • "I would like to see better integration with external data sources."

What is our primary use case?

The primary use case is modeling architecture requirements.

What is most valuable?

The most valuable features are ease of use and flexibility.

One of the things that I like is the automation from external data.

The user interface is fine.

What needs improvement?

I would like to see better integration with external data sources.

Sharing work with colleagues is sometimes an issue with this product.

I would like to see integration with Microsoft Teams.

For how long have I used the solution?

I have been using Visio for the past fifteen years.

What do I think about the stability of the solution?

Visio is a very stable product.

What do I think about the scalability of the solution?

Given that it's a desktop application, you can't scale it. You can't do much and sometimes, sharing is an issue.

How are customer service and technical support?

I have never used technical support.

They do have lots of videos and everything is available online.

How was the initial setup?

As it is a Microsoft product, the installation is easy.

What's my experience with pricing, setup cost, and licensing?

The yearly cost is approximately $400 CAD ($300 USD). 

What other advice do I have?

My advice for anybody who is implementing Visio is to establish the right templates for your project. Templating the models is very important so that everybody has the same ones.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user710529 - PeerSpot reviewer
Sr. Developer Relations Engineer at a tech company with 201-500 employees
Real User
Valuable features include different chart options and the ease of building them up

What is most valuable?

Valuable features for me include the different chart options and the ease of building them up.

How has it helped my organization?

It was very useful for the high level and detailed design phases of my projects.

What needs improvement?

There are some performance issues on a different operating system which could be improved.

For how long have I used the solution?

I have been using the product for three years. It is used, mostly, for design phases.

What do I think about the stability of the solution?

The product is very stable.

What do I think about the scalability of the solution?

The product is highly scalable for the design.

How is customer service and technical support?

Not applicable.

How was the initial setup?

It is very easy to install. You just need to get the Microsoft license.

What other advice do I have?

This is great software for designing workflows for the HLD and DLD phases of the project.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
NOC Manager at a comms service provider with 51-200 employees
Real User
A stable and scalable solution which is easy to install and to use
Pros and Cons
  • "I like the solution's ease of use and its the integration with different templates from a variety of manufacturers."
  • "The solution should have better integration capabilities with MacOS and Linux."

What is our primary use case?

We do not use the latest version. 

I am a network engineer and we use the solution for drawing network diagrams. 

What is most valuable?

I like the solution's ease of use and its the integration with different templates from a variety of manufacturers.

What needs improvement?

The solution should have better integration capabilities with MacOS and Linux.

For how long have I used the solution?

We have been using Visio since 2010.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

We have never contacted technical support concerning Microsoft Visio. 

How was the initial setup?

The solution is easy to install. It took, perhaps, 15 minutes. 

What about the implementation team?

One can do installation on his own. 

Just a single manager is responsible for the deployment. 

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee, but it is fairly priced. It is on a monthly basis. 

Which other solutions did I evaluate?

We did not evaluate other options before going with the solution. 

What other advice do I have?

There are five people, network engineers, who use the solution in my organization. 

I would recommend it to others. 

I rate Visio as a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.