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Zandile Mushi - PeerSpot reviewer
Network Administrator at Mzansi Security and Fire
Real User
Top 5Leaderboard
Offers ease of deployment and good integration capabilities
Pros and Cons
  • "It is a scalable solution."
  • "The product's installation phase can be a difficult process if you don't have the deployment script with you since it is very important to know what you are doing when you are dealing with the setup process."

What is our primary use case?

I use the solution in my company for Microsoft Active Directory and for monitoring purposes.

What is most valuable?

The most valuable features of the solution revolve around the ease of deployment it offers. It is also easy to understand about the product and its deployment process. I enjoy the fact that since Visio is a Microsoft product, everything is linked and synchronized in our company's environment.

What needs improvement?

From an improvement perspective, the setup process needs to be made easy.

For how long have I used the solution?

I have experience with Visio. My company is a customer of Microsoft.

Buyer's Guide
Visio
May 2025
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

In my company, 48 people use the product.

How are customer service and support?

I haven't interacted much with the solution's technical support. I contacted the solution's technical support to deal with an issue with the offline products.

How was the initial setup?

The product's installation phase was okay. The product's installation phase can be a difficult process if you don't have the deployment script with you since it is very important to know what you are doing when you are dealing with the setup process. Visio's setup process is the same as Oracle's installation phase. If Visio is being installed in some company, it is important to have the script to help you know what you need to do since you can't install it on your own and make it work. In general, you need to know what to select to install the product properly.

The solution is deployed using Azure's cloud services.

What's my experience with pricing, setup cost, and licensing?

The product is expensive, but it is cheaper if you buy it as a part of a bundle or an enterprise-level agreement.

What other advice do I have?

I recommend the product to those who plan to use it. As an IT professional, we don't like to confuse people by giving them multiple options. It is better for people to explore different products, and later on, if, as IT professionals, we find the products are not compatible with the users' requirements, then we might suggest some tool with better features to such users.

It is neither too difficult nor too easy to learn to use Visio.

The product's integration capabilities with other platforms have helped improve our company's overall workflow.

I rate the overall tool an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
Tarun Singh - PeerSpot reviewer
Deputy Manager at a tech vendor with 10,001+ employees
Real User
Easy to set up with good drag and drop functionality but lacks flexibility in customization
Pros and Cons
  • "It has a lot of great features."
  • "There should be more items available from a variety of other products that can be integrated."

What is our primary use case?

We use the solution primarily for making high-level and low-level diagrams and making any other diagrams that might have some items available that we can quickly turn around architecture with.

What is most valuable?

I like that I can copy and paste icons and drag and drop items. It has a lot of great features.

It is very stable. It's reliable. 

The solution can scale.

It is easy to set up.

What needs improvement?

There should be more items available from a variety of other products that can be integrated. 

Architectural diagrams could be enhanced further.

The icon support is limited. We'd like third-party icons available to us.

For how long have I used the solution?

I've used the solution for five years. I've used the solution for a while at this point. 

What do I think about the stability of the solution?

The stability is great. I'd rate it nine out of ten. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution can scale. I'd rate the scalability seven out of ten. It could be a bit more scalable. 

We have 4,000 to 5,000 users on the solution.

Which solution did I use previously and why did I switch?

We have used other solutions in the past. There is a product called Lucidchart that I've used. It's more flexible in terms of icons we can use. 

How was the initial setup?

The initial setup is very simple and straightforward. It is not complex or difficult. 

While we have an on-premises deployment, the cloud is available on Office 365

What's my experience with pricing, setup cost, and licensing?

The pricing is fairly reasonable. I'd rate it six out of ten.

What other advice do I have?

We are Microsft partners.

I'd rate the solution seven out of ten.

People should consider the solution. However, there is a lack of customization available. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

PeerSpot user
Buyer's Guide
Visio
May 2025
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
853,868 professionals have used our research since 2012.
SunilAgarwal - PeerSpot reviewer
Executive Vice President and Global Head of Research and Development at Bqube Global
Real User
User-friendly with good local technical support and excellent reliability
Pros and Cons
  • "The solution is very user-friendly."
  • "When I create an organization chart in Visio, and I want to show it to management, I shouldn't have to copy and paste it into a PowerPoint presentation or put it into a PDF file."

What is our primary use case?

We primarily use the solution for products, planning, and scheduling. We're using it with Microsoft BI for analytics.

We use the solution for structured preparation for various functions and with our HR team. We also use it for business process automation. 

What is most valuable?

The solution is very user-friendly. 

We're using a lot of flowcharts and business process steps. It's quite helpful. We can easily define roles and activities. 

The solution is stable and reliable. 

It's scalable.

Local technical support is helpful.

What needs improvement?

Instead of pushing the solution to PowerPoint, we'd like to be able to have the same visuals right in Visio instead of moving it to other Microsoft apps. When I create an organization chart in Visio, and I want to show it to management, I shouldn't have to copy and paste it into a PowerPoint presentation or put it into a PDF file. There needs to be better integration with PowerPoint. 

The setup can be a bit complex. 

For how long have I used the solution?

I've used the solution for two years. 

What do I think about the stability of the solution?

It's a stable solution. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution can scale well. Currently, we have 400 users on Visio. We likely will double users in the coming year. 

How are customer service and support?

We have a reseller partner. They offer local support. We raise a ticket and they provide help. If they need to, they can raise a question with Microsoft and we usually will get a solution to our query within a week. 

Which solution did I use previously and why did I switch?

I did not use another solution previously.

How was the initial setup?

The initial setup is slow. It's not straightforward. There is no standardization. We need to create instances on our own at the outset. 

It is a cloud-based solution, we just have to enable it and can immediately start using it. 

What was our ROI?

We likely see an ROI after three or four years. 

What's my experience with pricing, setup cost, and licensing?

The pricing is pay-per-use. Initially, we paid monthly. Now we pay about $200, which is maybe $10 per user per month.

Which other solutions did I evaluate?

I did not evaluate other products before choosing this solution. 

What other advice do I have?

We extensively use Microsoft products. 

I'd recommend the solution to other users. I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
reviewer2083653 - PeerSpot reviewer
Head IT Enterprise Architecture - make Digitization a priority at a healthcare company with 1,001-5,000 employees
Real User
Allows us to document architectures and workflows
Pros and Cons
  • "The usability in general is good. The integration of uploading custom stencils is also very nice."
  • "Integration with other software would be an area of improvement, so that it's not just used to document but also as a center plane for information sharing."

What is our primary use case?

I use this solution for documenting architectures and workflows.

It's a rich-client application, so it's deployed on-premises.

There are about 10 people who use this solution in my organization. We would use it more if the solution were less expensive.

In the future, I will have other licensing models for infrequent users so that they can pay per use for the solution.

What is most valuable?

The usability in general is good. The integration of uploading custom stencils is also very nice.

What needs improvement?

Integration with other software would be an area of improvement, so that it's not just used to document but also as a center plane for information sharing. I would like to have the ability to click on things and be redirected to the application all throughout the process flow.

In the next release, I would like them to provide an application store for stencils from different vendors where we can download new icons and drawing elements.

For how long have I used the solution?

I have worked with this solution for ten years.

What do I think about the stability of the solution?

The stability is mature.

What do I think about the scalability of the solution?

It's a one-to-one application. I don't think there's a need to scale. It's expensive to deploy too many seats, especially if people only need it a few times a year. 

How was the initial setup?

Initial setup is simple.

What about the implementation team?

Implementation was done in-house.

What's my experience with pricing, setup cost, and licensing?

The price could be more flexible for infrequent users. If it's your main utility that you use daily, then it's a good price.

I would rate the pricing as two out of ten.

Which other solutions did I evaluate?

We also evaluated Lucidchart. The cost is the main difference.

One is an online solution, and the other is a native application. There are some functionality differences, but it's a big competitor because it scales much easier, and it has a lower cost for infrequent users. 

If your company usually standardizes on one tool and then you try to exchange information with infrequent users, then obviously the power users move to the tool that's also accessible and usable by the infrequent users.

What other advice do I have?

I would rate this solution as nine out of ten. It's a good tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
Anthony Uzoh - PeerSpot reviewer
Director, Technology Planning and Human Resource at Agate Technology Solutions
Real User
Top 5Leaderboard
Good tool for beginners to use on project tracking
Pros and Cons
  • "Visio is outstanding because it has features that are useful for project management."
  • "Visio is not as scalable as other tools due to the proprietary restriction. You cannot customize it or scale it up like the way you do with Trello or Jira. Microsoft places restrictions on things that you can do with Visio."

What is our primary use case?

I use the tool mainly for project tracking. I also use it for the system design of sequence diagrams and the like. I use MS Visio for crafting my flowcharts and network connectivity mock-ups.

How has it helped my organization?

Visio is outstanding because it has features that are useful for project management. However, Visio lacks some features that are available on Jira and Trello. If these features are made available on Visio, then they can make your work easy. I was not guided by a person nor did I use any training for working with Visio. I just picked it up and started using it. Visio is not complex since it is a Microsoft product. Visio is always updated with new features that have made it more robust and enterprise.

What is most valuable?

The modeling features that aid my flowcharting, sequence diagrams, and project tracking are the most valuable. Creating network architectural diagrams has been made easier for me using Visio.

What needs improvement?

The Burndown chart for easier tracking of the progress of any task needs improvement. I would also recommend that the components of Visio be made to use colors to denote and differentiate them from each other especially when working with large diagrams. This will help to eliminate or at least reduce any form of confusion.

For how long have I used the solution?

I have been using the solution for the past ten years.

What do I think about the stability of the solution?

I have not encountered any stability or performance issues with the tool.

What do I think about the scalability of the solution?

Visio is not as scalable as other tools due to the proprietary restriction. You cannot customize it or scale it up like the way you do with Trello or Jira. Microsoft places restrictions on things that you can do with Visio.

How are customer service and support?

MS Visio Customer Service has so far been incredibly professional. I get spot-on responses to my queries almost immediately.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I had used Enterprise Architect but I found Visio much easier to use.

How was the initial setup?

Visio is quite simple to set up.

What about the implementation team?

I implemented Visio in-house.

What was our ROI?

The time I invested in learning how to use Visio has paid off because I can use it to complete my projects quicker. My clients are also happy because the delivery timeline for the projects I did for them using Visio has reduced by 35%.

What's my experience with pricing, setup cost, and licensing?

Cloud-based tools are always cheaper since they are subscription-based. I use the on-premises version of Visio hence the price is quite expensive. However, I believe that the cloud version may not be as expensive as the on-premises version.

Which other solutions did I evaluate?

Yes, I evaluated Enterprise Architect.

What other advice do I have?

I would rate Visio an eight out of ten. The solution is more linear than Trello. Anyone looking to try the solution should go ahead. Visio comes with a trial version which you can use to learn about the tool. If you get familiar with Visio, it is then easy to use more complex solutions that come with a lot of features. However, the advantageous features can be destructive as well. For instance, you want to do something, but you may get distracted, and end up not doing that thing. Visio is quite straightforward and good for beginners.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
Martin Zwarthoed - PeerSpot reviewer
Database Specialist at Zwarthoed IT Solutions
Real User
Top 10
Provides a lot of flexibility in writing graphs and customizing them and has many features compared to its competitors
Pros and Cons
  • "The product provides a lot of flexibility in writing graphs and customizing them."
  • "The solution is pretty expensive."

What is our primary use case?

I use the solution to make graphs and schemas for infrastructure, application, and documentation.

How has it helped my organization?

We need proper documentation. The tool helps us during the project initiation to visualize things.

What is most valuable?

I have used it for so long that it is the product that I can work my best with. It has a lot of features compared to other competitors. The product provides a lot of flexibility in writing graphs and customizing them. It has a lot of stencils that we can use to make it seamless. I haven't seen that in other products.

What needs improvement?

The solution is pretty expensive. It could be cheaper.

For how long have I used the solution?

I have been using the solution for 20 years.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a six out of ten. I do not need to scale it much.

How are customer service and support?

I do not contact support for Visio. I contact them for SQL Server. Sometimes, the knowledge of the people I talk to is not that good. Sometimes it's great, and sometimes it's not that good. It depends on the person who takes the case.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I used draw.io in the past, but it was fairly limited compared to Visio. It didn't have a lot of functionality compared to Visio.

How was the initial setup?

The setup is pretty easy. We just have to install the tool. We do not have to do a lot of configuration. It would be somewhat different in a business setup, though.

What's my experience with pricing, setup cost, and licensing?

I have a Microsoft 365 license.

What other advice do I have?

I prefer Visio. I have been working on it for a long time. It is a hassle to learn another tool. I will recommend the product to others. Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
Kanchi Kh - PeerSpot reviewer
Student at Christ University
Real User
Useful templates, user-friendly, and highly reliable
Pros and Cons
  • "A major benefit of Visio is its user-friendliness. Upon opening the program, you have access to a variety of pre-made templates, saving you time and effort. All you need to do is input your data into the template and you're ready to proceed with your project."
  • "One issue I've noticed is that when working on a shared video link with a friend for Visio, there can be a delay in changes reflecting on their screen after I've made them. This also occurs when we're working on the same document. It would be beneficial if changes could be reflected in real-time. Additionally, I've experienced some text size issues with the flow task feature. Sometimes when I enter text, it appears very small, and increasing the size causes it to extend beyond the diagram, creating formatting issues. It would be helpful if these text and formatting issues could be addressed."

What is our primary use case?

I utilized Visio to craft visual aids for my presentations, including diagrams that visually illustrate data, such as flowcharts. Additionally, the solution was used to generate diagrams that showcase a series of connected ideas using arrow charts.

What is most valuable?

A major benefit of Visio is its user-friendliness. Upon opening the program, you have access to a variety of pre-made templates, saving you time and effort. All you need to do is input your data into the template and you're ready to proceed with your project.

What needs improvement?

One issue I've noticed is that when working on a shared video link with a friend for Visio, there can be a delay in changes reflecting on their screen after I've made them. This also occurs when we're working on the same document. It would be beneficial if changes could be reflected in real-time. Additionally, I've experienced some text size issues with the flow task feature. Sometimes when I enter text, it appears very small, and increasing the size causes it to extend beyond the diagram, creating formatting issues. It would be helpful if these text and formatting issues could be addressed.

For how long have I used the solution?

I have been using Visio for approximately a couple of months.

What do I think about the stability of the solution?

The solution is stable. I did not face any crashing or issues.

I would recommend Visio to individuals who don't necessarily use Microsoft software. With Visio, they can create visualizations and diagrams easily. Additionally, they have the option to download and share their work on their preferred platform, such as Google. Visio can be used for multiple platforms, regardless of whether you use Microsoft, Google, or other cloud-based services such as Amazon Web Services.

I rate the stability of Visio a ten out of ten.

What do I think about the scalability of the solution?

In my experience, Visio is highly scalable. I've used it within an organization that utilizes Microsoft OneDrive and Teams for their operations. This allowed for easy integration of Visio with the organization's existing Microsoft software and made it simple to share diagrams and visualizations with anyone in the company, regardless of their position or location within the organization.

We have approximately 1,000 people using the solution in the branch of the company I am working in.

How are customer service and support?

I have not faced any issues to need support.

How was the initial setup?

Setting up Visio is a simple process. You can access it via the website and generate a link, which can be shared with others in just a matter of minutes.

What about the implementation team?

I can do the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

My organization has paid for the solution. However, I have used it personally without payment. There is a free option available.

What other advice do I have?

I rate Visio a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
reviewer2142177 - PeerSpot reviewer
Product Director at a outsourcing company with 1,001-5,000 employees
Reseller
Top 20
Very useful for network layout designs; regular additions and feature upgrades
Pros and Cons
  • "They provide continual enhancements which are always very useful."
  • "Extremely large complex drawings need to be saved on the cloud for access."

What is our primary use case?

This tool is mainly used by our engineers for network layout designs, to either document what's being deployed for a customer or to put together a proposal. We use it as a tool to graphically depict the network we're proposing to the customers showing what it will look like and which components will be included. We are customers of Visio and I'm the product director with sector security. 

What is most valuable?

The solution has many readily available shapes and icons. Visio is a kind of industry-standard to some extent. Many companies have icon sets that can be imported into Visio and then used for network graphics or to specifically show a manufacturer's product model number. It's very useful. Visio has always been a pretty good product with continual updates. There will often be new features you didn't know you needed but once they're included, you can't imagine being without them. They're on the right track as far as I'm concerned.

What needs improvement?

If you get large networks where you're trying to detect everything in the network and you get lots of minute details, the drawings can get too large to send via email. You have to put it in cloud storage for people to access it. That's a byproduct of having a large, very complex graphic.

What do I think about the stability of the solution?

I've never had any problem with stability and all of them. 

What do I think about the scalability of the solution?

I've never heard of any concerns regarding scalability. 

How are customer service and support?

Our own internal IT department deals with any support issues.

How was the initial setup?

Sometimes if you have to import icon or figure sets, it can be a little bit challenging. For the most part, it's pretty straightforward. 

What other advice do I have?

I rate this solution 10 out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.