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Gavin Bérubé - PeerSpot reviewer
Enterprise Architect at a comms service provider with 5,001-10,000 employees
Real User
Top 5
Sep 25, 2024
Creating effective business process visualizations and helps with communication but requires better AI support
Pros and Cons
  • "The task sequencing, the process level views, and the ability to communicate between lanes are valuable features in Visio."
  • "In terms of enterprise architecture, Visio is limited."

What is our primary use case?

With Visio, I create visual representations of business processes, which helps people understand the notation and communicate ideas effectively. I use BPMN templates to depict these use cases.

How has it helped my organization?

Visio is used to show processes in a way that people understand easily.

What is most valuable?

The task sequencing, the process level views, and the ability to communicate between lanes are valuable features in Visio. It is intuitive for users to drag and drop templates and figures, making it easy to use.

What needs improvement?

In terms of enterprise architecture, Visio is limited. It is also behind in supporting AI-related projects and might need better integration with other products.

Buyer's Guide
Visio
February 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,371 professionals have used our research since 2012.

For how long have I used the solution?

I have used Visio for over 20 years.

What do I think about the stability of the solution?

Visio is stable, although my version is at least five or six years old. Stability can be impacted by the age of the software and whether updates are being applied.

What do I think about the scalability of the solution?

Visio is the poor man's version of a modeling tool, and it does not scale well.

How are customer service and support?

I have never used Microsoft's support for Visio specifically. However, I face challenges with Microsoft for personal systems due to constant new requirements. For Visio, I don't receive updates under my current subscription.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used QualiWare in the past, finding Visio to be less complex in comparison. However, the switch was due to the perception that QualiWare was too hard to use and not user-friendly.

How was the initial setup?

Initial setup can be tailored to different levels of complexity, starting with high-level mission statements and breaking them down into business units and value chains.

What about the implementation team?

It usually involves teams, which could range up to twenty, thirty, or forty people depending on the size of the project. Small activity teams handle more short-term deliveries.

What's my experience with pricing, setup cost, and licensing?

I purchased an older version of Visio and pay about twelve or thirteen dollars a month, but this subscription does not include Visio updates. For other solutions like project management or architecture tools, specialized tools would be more effective.

What other advice do I have?

I would prefer an easy-to-use, comprehensive enterprise architecture and portfolio management tool that is integrated. 

There should be a strong linkage between portfolio management and architecture to ensure efficient management of inventories and life cycles. 

Additionally, a multi-disciplinary approach in architecture delivery can help address various requirements promptly.

I'd rate the solution seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Zandile Mushi - PeerSpot reviewer
Network Administrator at Mzansi Security and Fire
Real User
Top 20Leaderboard
Mar 18, 2024
Offers ease of deployment and good integration capabilities
Pros and Cons
  • "It is a scalable solution."
  • "The product's installation phase can be a difficult process if you don't have the deployment script with you since it is very important to know what you are doing when you are dealing with the setup process."

What is our primary use case?

I use the solution in my company for Microsoft Active Directory and for monitoring purposes.

What is most valuable?

The most valuable features of the solution revolve around the ease of deployment it offers. It is also easy to understand about the product and its deployment process. I enjoy the fact that since Visio is a Microsoft product, everything is linked and synchronized in our company's environment.

What needs improvement?

From an improvement perspective, the setup process needs to be made easy.

For how long have I used the solution?

I have experience with Visio. My company is a customer of Microsoft.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

In my company, 48 people use the product.

How are customer service and support?

I haven't interacted much with the solution's technical support. I contacted the solution's technical support to deal with an issue with the offline products.

How was the initial setup?

The product's installation phase was okay. The product's installation phase can be a difficult process if you don't have the deployment script with you since it is very important to know what you are doing when you are dealing with the setup process. Visio's setup process is the same as Oracle's installation phase. If Visio is being installed in some company, it is important to have the script to help you know what you need to do since you can't install it on your own and make it work. In general, you need to know what to select to install the product properly.

The solution is deployed using Azure's cloud services.

What's my experience with pricing, setup cost, and licensing?

The product is expensive, but it is cheaper if you buy it as a part of a bundle or an enterprise-level agreement.

What other advice do I have?

I recommend the product to those who plan to use it. As an IT professional, we don't like to confuse people by giving them multiple options. It is better for people to explore different products, and later on, if, as IT professionals, we find the products are not compatible with the users' requirements, then we might suggest some tool with better features to such users.

It is neither too difficult nor too easy to learn to use Visio.

The product's integration capabilities with other platforms have helped improve our company's overall workflow.

I rate the overall tool an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Visio
February 2026
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,371 professionals have used our research since 2012.
Enas Selim - PeerSpot reviewer
Product Manager at Diyar United Company
Reseller
Top 5
Nov 28, 2023
A software for drawing a variety of diagrams which include flowcharts, org charts, building plans, floor plans, data flow diagrams
Pros and Cons
  • "The primary functionality revolves around the creation of flow diagrams and diverse Building Information Modeling (BIM) using contemporary and pre-established notations. In my perspective, these ready-made notations prove highly beneficial. Despite being a compact tool, it is effective for tasks such as drawing organizational charts, making it a straightforward and uncomplicated tool."
  • "Indeed, Visio should progress beyond its current stage of solely drawing diagrams and transition into a more advanced phase, possibly integrating with different packages or aligning with Microsoft's offerings. It could potentially evolve into a comprehensive business process management solution, comparable to tools like Addis or Signavio, thereby competing in the realm of process management tools. It might be advantageous to explore functionalities such as process simulations or benchmarking, introducing simulators to discern potential bottlenecks or errors within complex flow diagrams. This addition would prove valuable for business analysts seeking insights into the intricacies of their diagrams, aligning with the evolving trends observed over the past six years."

What is our primary use case?

Primarily, I employ it for business analysis purposes. In my previous role as a business analyst, I utilized it for process analysis, management, and the creation of visual representations such as flow diagrams. Working in telecom domains and government sectors, Visio proved valuable for presenting processes through flow diagrams and interactive use cases.

What is most valuable?

The primary functionality revolves around the creation of flow diagrams and diverse Building Information Modeling (BIM) using contemporary and pre-established notations. In my perspective, these ready-made notations prove highly beneficial. Despite being a compact tool, it is effective for tasks such as drawing organizational charts, making it a straightforward and uncomplicated tool.               

What needs improvement?

Indeed, Visio should progress beyond its current stage of solely drawing diagrams and transition into a more advanced phase, possibly integrating with different packages or aligning with Microsoft's offerings. It could potentially evolve into a comprehensive business process management solution, comparable to tools like Addis or Signavio, thereby competing in the realm of process management tools. It might be advantageous to explore functionalities such as process simulations or benchmarking, introducing simulators to discern potential bottlenecks or errors within complex flow diagrams. This addition would prove valuable for business analysts seeking insights into the intricacies of their diagrams, aligning with the evolving trends observed over the past six years.

For how long have I used the solution?

I have been using Visio for 16 years. 

What do I think about the stability of the solution?

I would rate it 9 for the occasional crashes. Apart from these, it is stable.

What do I think about the scalability of the solution?

I would rate the scalability 8 out of 10.

How was the initial setup?

The ease of use for review purposes is notable. Even individuals lacking technological expertise can navigate it effortlessly. In my assessment, I would rate it a nine, considering that some users may require familiarity with business model notations, which is distinct from the tool itself. This is analogous to the need for background knowledge when using applications like Excel, where understanding equations and formulas is prerequisite. It takes 

no more than one hour for the complete deployment of all packages. Whether it involves Three hundred sixty-five, Outlook, or any other component, the download and installation process concludes within the span of one hour.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable and I would rate it 6 out of 10.

What other advice do I have?

The rationale behind its efficiency lies in the seamless integration through plug-ins. You can simply plug in, install, and immediately engage in your business activities simultaneously. It requires minimal expertise, except for a basic understanding of business modelization concepts, allowing you to swiftly implement your own configurations without the need for extensive knowledge.

I would rate it 7 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1331349 - PeerSpot reviewer
IT infrastructure manager at a legal firm with 51-200 employees
Real User
Nov 8, 2023
A tool that offers plugins with multiple products to offer a range of functionalities to its users
Pros and Cons
  • "The product's initial setup is really simple."
  • "There are some issues in Visio with the connectors, and it gets tricky when you want to connect objects with each other."

What is our primary use case?

I use Visio for high-level network design, and I use it for home planning since it is easy to use.

What is most valuable?

With Visio, one of its core features stems from the fact that you can get plugins for Cisco, Microsoft, etc. In general, Visio provides a plugin for sample diagrams, graphs, etc.

What needs improvement?

It will be a great improvement if Visio gets upgraded to provide its users more in the area of 3D. With Visio, when I plan for a house and the height of its walls, I should be able to view the walls in a 3D mode, which can be a huge product improvement.

SketchUp is a program that is not as easy as Visio to build 3D models. If I want to build a house in 3D mode with Visio, then I should be able to do so with one click that allows me to change the house model from 2D to 3D. I don't have the latest version of Visio, but in the version of Visio I use currently, I don't see any 3D mode provided to users.

There are some issues in Visio with the connectors, and it gets tricky when you want to connect objects with each other. The aforementioned aspect of Visio can be considered for improvement.

For how long have I used the solution?

I have been using Visio for fourteen years. I don't have the latest version of Visio. I don't remember the exact version of the solution.

What do I think about the stability of the solution?

It is a stable solution. Stability issues only crop up in Visio when there are some normal issues related to Windows or Microsoft Office, which may arise in cases when the system hangs.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

I am the only person who uses Visio in my company.

Which solution did I use previously and why did I switch?

Visio is the first solution I have ever used, which is one of the major reasons why I still stick to it.

How was the initial setup?

The product's initial setup is really simple.

The solution is deployed on an on-premises model.

What's my experience with pricing, setup cost, and licensing?

If I want to buy Visio for myself, I think it will be around 80 to 120 USD, though it is important to consider that I am unsure of its actual costs.

What other advice do I have?

I rate the overall product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tarun Singh - PeerSpot reviewer
Deputy Manager at a tech vendor with 10,001+ employees
Real User
Apr 6, 2023
Easy to set up with good drag and drop functionality but lacks flexibility in customization
Pros and Cons
  • "It has a lot of great features."
  • "There should be more items available from a variety of other products that can be integrated."

What is our primary use case?

We use the solution primarily for making high-level and low-level diagrams and making any other diagrams that might have some items available that we can quickly turn around architecture with.

What is most valuable?

I like that I can copy and paste icons and drag and drop items. It has a lot of great features.

It is very stable. It's reliable. 

The solution can scale.

It is easy to set up.

What needs improvement?

There should be more items available from a variety of other products that can be integrated. 

Architectural diagrams could be enhanced further.

The icon support is limited. We'd like third-party icons available to us.

For how long have I used the solution?

I've used the solution for five years. I've used the solution for a while at this point. 

What do I think about the stability of the solution?

The stability is great. I'd rate it nine out of ten. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution can scale. I'd rate the scalability seven out of ten. It could be a bit more scalable. 

We have 4,000 to 5,000 users on the solution.

Which solution did I use previously and why did I switch?

We have used other solutions in the past. There is a product called Lucidchart that I've used. It's more flexible in terms of icons we can use. 

How was the initial setup?

The initial setup is very simple and straightforward. It is not complex or difficult. 

While we have an on-premises deployment, the cloud is available on Office 365

What's my experience with pricing, setup cost, and licensing?

The pricing is fairly reasonable. I'd rate it six out of ten.

What other advice do I have?

We are Microsft partners.

I'd rate the solution seven out of ten.

People should consider the solution. However, there is a lack of customization available. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
SunilAgarwal - PeerSpot reviewer
Executive Vice President and Global Head of Research and Development at Bqube Global
Real User
Mar 13, 2023
User-friendly with good local technical support and excellent reliability
Pros and Cons
  • "The solution is very user-friendly."
  • "When I create an organization chart in Visio, and I want to show it to management, I shouldn't have to copy and paste it into a PowerPoint presentation or put it into a PDF file."

What is our primary use case?

We primarily use the solution for products, planning, and scheduling. We're using it with Microsoft BI for analytics.

We use the solution for structured preparation for various functions and with our HR team. We also use it for business process automation. 

What is most valuable?

The solution is very user-friendly. 

We're using a lot of flowcharts and business process steps. It's quite helpful. We can easily define roles and activities. 

The solution is stable and reliable. 

It's scalable.

Local technical support is helpful.

What needs improvement?

Instead of pushing the solution to PowerPoint, we'd like to be able to have the same visuals right in Visio instead of moving it to other Microsoft apps. When I create an organization chart in Visio, and I want to show it to management, I shouldn't have to copy and paste it into a PowerPoint presentation or put it into a PDF file. There needs to be better integration with PowerPoint. 

The setup can be a bit complex. 

For how long have I used the solution?

I've used the solution for two years. 

What do I think about the stability of the solution?

It's a stable solution. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution can scale well. Currently, we have 400 users on Visio. We likely will double users in the coming year. 

How are customer service and support?

We have a reseller partner. They offer local support. We raise a ticket and they provide help. If they need to, they can raise a question with Microsoft and we usually will get a solution to our query within a week. 

Which solution did I use previously and why did I switch?

I did not use another solution previously.

How was the initial setup?

The initial setup is slow. It's not straightforward. There is no standardization. We need to create instances on our own at the outset. 

It is a cloud-based solution, we just have to enable it and can immediately start using it. 

What was our ROI?

We likely see an ROI after three or four years. 

What's my experience with pricing, setup cost, and licensing?

The pricing is pay-per-use. Initially, we paid monthly. Now we pay about $200, which is maybe $10 per user per month.

Which other solutions did I evaluate?

I did not evaluate other products before choosing this solution. 

What other advice do I have?

We extensively use Microsoft products. 

I'd recommend the solution to other users. I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kanchi Kh - PeerSpot reviewer
Student at Christ University
Real User
Apr 20, 2023
Useful templates, user-friendly, and highly reliable
Pros and Cons
  • "A major benefit of Visio is its user-friendliness. Upon opening the program, you have access to a variety of pre-made templates, saving you time and effort. All you need to do is input your data into the template and you're ready to proceed with your project."
  • "One issue I've noticed is that when working on a shared video link with a friend for Visio, there can be a delay in changes reflecting on their screen after I've made them. This also occurs when we're working on the same document. It would be beneficial if changes could be reflected in real-time. Additionally, I've experienced some text size issues with the flow task feature. Sometimes when I enter text, it appears very small, and increasing the size causes it to extend beyond the diagram, creating formatting issues. It would be helpful if these text and formatting issues could be addressed."

What is our primary use case?

I utilized Visio to craft visual aids for my presentations, including diagrams that visually illustrate data, such as flowcharts. Additionally, the solution was used to generate diagrams that showcase a series of connected ideas using arrow charts.

What is most valuable?

A major benefit of Visio is its user-friendliness. Upon opening the program, you have access to a variety of pre-made templates, saving you time and effort. All you need to do is input your data into the template and you're ready to proceed with your project.

What needs improvement?

One issue I've noticed is that when working on a shared video link with a friend for Visio, there can be a delay in changes reflecting on their screen after I've made them. This also occurs when we're working on the same document. It would be beneficial if changes could be reflected in real-time. Additionally, I've experienced some text size issues with the flow task feature. Sometimes when I enter text, it appears very small, and increasing the size causes it to extend beyond the diagram, creating formatting issues. It would be helpful if these text and formatting issues could be addressed.

For how long have I used the solution?

I have been using Visio for approximately a couple of months.

What do I think about the stability of the solution?

The solution is stable. I did not face any crashing or issues.

I would recommend Visio to individuals who don't necessarily use Microsoft software. With Visio, they can create visualizations and diagrams easily. Additionally, they have the option to download and share their work on their preferred platform, such as Google. Visio can be used for multiple platforms, regardless of whether you use Microsoft, Google, or other cloud-based services such as Amazon Web Services.

I rate the stability of Visio a ten out of ten.

What do I think about the scalability of the solution?

In my experience, Visio is highly scalable. I've used it within an organization that utilizes Microsoft OneDrive and Teams for their operations. This allowed for easy integration of Visio with the organization's existing Microsoft software and made it simple to share diagrams and visualizations with anyone in the company, regardless of their position or location within the organization.

We have approximately 1,000 people using the solution in the branch of the company I am working in.

How are customer service and support?

I have not faced any issues to need support.

How was the initial setup?

Setting up Visio is a simple process. You can access it via the website and generate a link, which can be shared with others in just a matter of minutes.

What about the implementation team?

I can do the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

My organization has paid for the solution. However, I have used it personally without payment. There is a free option available.

What other advice do I have?

I rate Visio a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2142177 - PeerSpot reviewer
Product Director at a outsourcing company with 1,001-5,000 employees
Reseller
Top 10
Apr 3, 2023
Very useful for network layout designs; regular additions and feature upgrades
Pros and Cons
  • "They provide continual enhancements which are always very useful."
  • "Extremely large complex drawings need to be saved on the cloud for access."

What is our primary use case?

This tool is mainly used by our engineers for network layout designs, to either document what's being deployed for a customer or to put together a proposal. We use it as a tool to graphically depict the network we're proposing to the customers showing what it will look like and which components will be included. We are customers of Visio and I'm the product director with sector security. 

What is most valuable?

The solution has many readily available shapes and icons. Visio is a kind of industry-standard to some extent. Many companies have icon sets that can be imported into Visio and then used for network graphics or to specifically show a manufacturer's product model number. It's very useful. Visio has always been a pretty good product with continual updates. There will often be new features you didn't know you needed but once they're included, you can't imagine being without them. They're on the right track as far as I'm concerned.

What needs improvement?

If you get large networks where you're trying to detect everything in the network and you get lots of minute details, the drawings can get too large to send via email. You have to put it in cloud storage for people to access it. That's a byproduct of having a large, very complex graphic.

What do I think about the stability of the solution?

I've never had any problem with stability and all of them. 

What do I think about the scalability of the solution?

I've never heard of any concerns regarding scalability. 

How are customer service and support?

Our own internal IT department deals with any support issues.

How was the initial setup?

Sometimes if you have to import icon or figure sets, it can be a little bit challenging. For the most part, it's pretty straightforward. 

What other advice do I have?

I rate this solution 10 out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.