Data Center Design Architect at a tech company with 201-500 employees
Reseller
A stable diagramming tool with a useful grouping feature
Pros and Cons
  • "I like that once you create what you need, you can group that, at least within that drawing, and you have access to that new stencil object or that custom object throughout that drawing."
  • "The auto-routing feature could be better."

What is our primary use case?

I build either diagrams for solutions or use Visio to create illustrations for slide decks and white papers.

What is most valuable?

There's a much better library of stencils than there used to be. But I still have to create many composite objects to illustrate a software-defined data center or software-defined networking. I like that once you create what you need, you can group that, at least within that drawing, and you have access to that new stencil object or that custom object throughout that drawing.

I do know that Microsoft has extended the ability of Visio to interact with other Microsoft applications. I know you can use Visio elements in spreadsheets and Excel. I know that doing a copy and paste from Visio into a PowerPoint slide is very easy and clean now. It used to be a nightmare.

What needs improvement?

The auto-routing feature could be better. Around 2018, the auto-routing of lines was pretty close to perfect, but it's started to go downhill from there. Keeping the lines attached to endpoints while you manipulate how they run and how they interact with other shapes or near other shapes is becoming very tedious. I would like them to give us the option of opening up the rules for auto-routing and make checkbox selections of what rules we want to apply and what rules we don't.

For how long have I used the solution?

I've been using Visio for about 20 years.

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What do I think about the stability of the solution?

Visio is stable. It's gotten to be much more robust since Microsoft took over. It used to freeze or crash with very complex drawings, and I haven't had a freeze or a crash in years.

What do I think about the scalability of the solution?

I think it's scalable. I don't think I challenge what it can do the way I used to. I think Microsoft has probably improved how it uses memory, or they may have solved some memory leak problems because I did not have any issue with the size of a drawing. 

I've never reached a limit on the size of a drawing, and usually, autosave is turned on by default. Again, right about the time Microsoft acquired Visio, the autosave function took much longer than it does now. I can also open more additional applications while Visio is running, but it used to hit its limits on that. They have improved its ability to run in the same environment with other big apps.

How was the initial setup?

The initial setup is getting much easier. The deployment piece was actually just part of my license. The IT team can set up definitions of which engineers get what features in Microsoft. That was completely transparent to me this time.

What other advice do I have?

On a scale from one to ten, I would give Visio a nine.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Director of Mortgage Banking Projects at a writing and editing position with 1-10 employees
Real User
Easy to set up, simple to navigate, and offers good stability
Pros and Cons
  • "It's a very meat and potatoes type of product and isn't overly designed. It's very easy to find your way through the solution, as it's not too complicated."
  • "Occasionally, the automation feature that helps you easily add the "next step" goes crazy and it will move a bunch of stuff."

What is our primary use case?

My use case could be anything. What I like to use Visio for is business process design work. Even when we're doing a systems implementation project, I'll use it. One of the things that I tell my clients is that "Before you implement a system, you really need to check your business processes that the system is automating, to make sure that you're not automating a bad process." Therefore, we have a whole methodology on how to do business process design sessions, facilitated sessions. The outcome of those sessions is documented largely in Vizio. 

Sometimes, for example, if I've got a good person working on my team, I'll be with the client, facilitating the session and we'll have sticky notes on the wall that represent the process steps, and the outcomes, and the inputs, and all that stuff. We'll be moving those around. And then somebody on my team will be sitting there with Visio, recreating it as we go. If they aren't able to do that, we just take pictures of it and then recreate it in Visio. We clean it up and make it nice looking. However, we use Visio primarily for business and/or project process flows. 

How has it helped my organization?

It's a very good visualization tool that helps package everything professionally. It helps clients see where we're going. We're able to capture what we need to capture and we're able to manipulate it the way we want and make it look the way we want, and present it to our clients the way we want. 

What is most valuable?

One of the features I like is the automation involved in creating a process. It's really improved over the years. At this point, when you have step one - let's say it's a rectangle with step one in it - and then you're ready for step two, you can just hover the cursor over one side, and then it will automatically add an arrow going to the next box and automatically add a new box. It saves a bit of time there. It's one less aggravation to deal with when you're creating things.

The solution hasn't changed much in 20 years. It's a very meat and potatoes type of product and isn't overly designed. It's very easy to find your way through the solution, as it's not too complicated.

What needs improvement?

Occasionally, the automation feature that helps you easily add the "next step" goes crazy and it will move a bunch of stuff on me. Usually, that's very easily recoverable, however, that's just a little aggravation we have to deal with. It's like an ongoing glitch of sorts. You need to be careful when you are moving the whole image.

If there was a way to make the finished product more interactive somehow, that could be interesting.

For how long have I used the solution?

I've been using the solution for decades. It's been a very long time.

What do I think about the stability of the solution?

The solution is quite stable. To my recollection, I haven't really had to deal with any crashes or big bugs. It's reliable.

What do I think about the scalability of the solution?

I'm just a small consulting firm. Basically, it's just me and a group of trusted subcontractors that I network with across the country. The biggest project and the biggest team of people I've ever had on a project is 25.

We don't have enterprises that we deploy to. We just put it all on our computers or on our laptops and that's it.

How are customer service and technical support?

I don't ever recall using technical support, and if I did, it was likely well over ten years ago at this point. Therefore, I can't really speak to their knowledgeability or responsiveness.

How was the initial setup?

The initial setup is very straightforward. All you do is implement or install it on your laptop. It has a few defaults that I don't like, however, that I can change. For example, the process boxes might be colored purple or something, and I just want them clear, so that's not a big deal. There are some pre-settings you can adjust so that it defaults to how you need it to look every time.

What's my experience with pricing, setup cost, and licensing?

I have a subscription to Microsoft 365 that automatically updates all of the versions to whatever is the most recent. I have to have a special subscription to get Visio though. Therefore, I've got one subscription to Microsoft that has all of the basic Office products, and then another one for Visio and Microsoft Project.

Which other solutions did I evaluate?

I did run across at one of my clients several years ago, another process building software. I don't remember the name of it. I'd have to look it up, however, I recall it was really slick and nice and cool. In my mind, it was a little too over-engineered and overly complicated for what I like to do. I'd have to be careful that we're not losing sight. We're not missing the forest for the trees when we get into the business process design. Therefore, I didn't really feel I was missing out by not adopting it.

What other advice do I have?

I'm a consultant.

I tend to use the latest version of the solution. I try to keep everything up to date. That said, I'm unsure as to which version I'm on right now.

We're a small consulting shop. Right now, there's three of us and the roles are generally around facilitating business process design sessions. That's what we usually do is. Typically, I will stand up and facilitate with the client. We'll have a room full of clients - maybe 10, and sometimes it has the vendor - and our team. I will facilitate, we'll capture all of the discussions. We'll put everything on sticky notes, on a wall, with our methodology. And then my folks will capture all of that on Visio and on Microsoft Word. Then we go back to clean it all up and make it presentable. 

Overall, it's very easy to use. It's very intuitive and if you're documenting business processes, it does the trick. It's not like there's no other software out there that will do something similar or something as well. However, I've used Visio for so long. It's just a habit and I don't see any reason to try anything else.

I'd rate it ten out of ten. There's a reason I've been using it for so long. It does everything I need it to do without having too many confusing bells and whistles

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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March 2024
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Lead Process Improvement Manager at a insurance company with 10,001+ employees
Real User
Very flexible, easy to use, and stable
Pros and Cons
  • "We are all familiar with it, and it is easy to use. There is a lot of flexibility, and you can add shapes if you want."
  • "It would be nice if there is a database behind it. We have looked into this functionality, but all of the other solutions that have a database are very locked down, and you have to use them their way. You can't define your own stuff. For example, we have a system X, and I want to define system X myself and have it available. If I am ever going to make a change to system X, I want to pull up all the drawings that are associated with system X. I want to be able to search and pull all those drawings. Visio should have the ability to capture metrics associated with each step in the process. For example, based on a specific time, I should be able to link the data to a spreadsheet, which is kind of like the data analysis on the process."

What is our primary use case?

As process improvement professional I map out current state processes either at the value stream or swim lane level, at times both. With current state I identify pain points and bottlenecks do root cause analysis, identify possible solutions, and make recommendations on which ones I think would be the most effective. Then incorporate them into a proposed future state. 

How has it helped my organization?

Once we developed custom templates and shape libraries it provided a common look and feel that our stakeholders have come to understand, which is helping them to develop a continuous improvement mindset. 

What is most valuable?

We are all familiar with it, and it is easy to use. There is a lot of flexibility, and you can create custom templates with standard shapes. 

What needs improvement?

It would be nice if we could develop a custom database. We have looked into this functionality, but all of the other solutions that have a database are very locked down, and you have to use them their way. You can't define your own systems, tools, and inputs etc. For example, if we have systems that are used in multiple processes, and we want to know what processes use those systems we should be able to query the database for processes that include a specific system. A uses case could be system X being phased out so we need to know what processes will be impacted, so that we can ensure that those processes are all taken into account in any decisions to replace that system.

Additionally, Visio should have the ability to capture metrics such as demand, work time, cycle time, .. for each step in the process. Then those metrics should be able to be linked to a spreadsheet to enable data analysis that remains aligned with the process map so that changes remain aligned between Visio and Excel. Other systems attempt to provide this functionality, but the spreadsheet functionality is not as robust as Excel. 

For how long have I used the solution?

I have been using Visio for six years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

There are no scalability issues. We are a nationwide company, and there are around 5,000 users.

How are customer service and technical support?

I never had to contact them.

Which solution did I use previously and why did I switch?

I never used another solution long-term, but I have evaluated various and continue to see Visio as the best option. 

How was the initial setup?

The initial setup was easy. It has been around for so long. All of us have used it before, so it is not like it was new to us. 

What was our ROI?

Good. 

What's my experience with pricing, setup cost, and licensing?

Most other tools are expensive.  

Which other solutions did I evaluate?

I was already using Visio for years before evaluating other options.

What other advice do I have?

I advise standardizing the file naming conventions so it is easier to find what you need when you need it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Sales Specialist at a manufacturing company with 10,001+ employees
Real User
Top 20
Provides good stability, but its scalability needs improvement
Pros and Cons
  • "The product is stable."
  • "The product only functions well professionally, with adding additional software for configuration."

What is our primary use case?

We use the product for business modeling and workflow design.

What needs improvement?

The product only functions well professionally, with adding additional software for configuration.

For how long have I used the solution?

We have been Visio for more than 20 years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The product is only scalable if utilized with additional software.

How was the initial setup?

The initial setup is straightforward. However, it only fits a professional approach if you add additional software. It can be deployed on-premises and on the cloud.

What other advice do I have?

I rate Visio a seven out of ten. I recommend it for beginners. However, I advise others to use it along with additional software.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Solution Architect at a computer software company with 201-500 employees
MSP
Extremely flexible and easy to customize; simplicity is a key feature
Pros and Cons
  • "Great at illustrating advanced topics which helps my team understand what I'm trying to get across."
  • "Lacks stencils for new technologies in the solution."

What is our primary use case?

Our primary use case of this product is to create diagrams for the solutions I'm designing. Others may use it to provide graphical explanations of complex topics, or even for organizational charts. We have around 20 users in very different roles - IT, processing, design, or those in more technical roles. We are a customer of Visio and I'm a solution architect. 

How has it helped my organization?

Visio helps to depict what's on my mind, it flows between the different components that we're designing. Visio is very good at illustrating advanced topics which helps my team understand what I'm trying to get across

What is most valuable?

The valuable feature is the simplicity of drawing shapes and connecting them. It's very easy to customize and then group the activities so the solution offers a lot of flexibility. It really provides value. 

What needs improvement?

I'd like them to include more stencils for new technologies in the solution. There are plenty of stencils available on the web but it requires researching, downloading, and testing what works. There are some common ones such as when you're working with technologies like Microsoft but it takes me some time to download clip art and try to make them myself.

I would love to see an option to drill down collapsed sections of the diagrams as well as an option to navigate through different pages of diagrams, something that can be more easily summarized, and then go on to the details.

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

This is a stable solution and there's very little maintenance required. We have a software specialist in the company and that person takes care of all the laptops.

How was the initial setup?

The initial setup is straightforward, it takes around half an hour. 

What other advice do I have?

This is a very powerful and useful tool. You can create all types of diagrams and I consider it a must-know option.

I rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Analysis Chapter Area Lead at a financial services firm with 5,001-10,000 employees
Real User
A good BPM and UML tool which offers stability, scalability, ease of use and is intuitive with the UI
Pros and Cons
  • "What I like most about the solution is that It's quite easy to use."
  • "I would like to see Visio become some kind of enterprise architecture, which it is not."

What is most valuable?

What I like most about the solution is that It's quite easy to use. In our case we do not consider it in this exercise since we wish the components to be logical and not just to have the drawings in one diagram or another.

What needs improvement?

It is difficult for me to point to which areas of the solution need improvement as most of my people are using it and I have had little hands-on experience with it in the past few years. 

An issue I wish to see addressed is the ability to go beyond just drawings for separate systems to that of having logical architecture described on the price level. Certain disadvantages in the solution make this difficult. 

I would like to see Visio become some kind of enterprise architecture, which it is not. Instead, it serves as a BPM and UML tool at which, so I understand, it is quite good.

The solution addresses a different kind of removal system.

For how long have I used the solution?

I have personally been using Visio for several years, although not professionally. I use it exclusively in an intuitive fashion and for drawing diagrams. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Of course the solution is scalable. This depends on how a person designs his infrastructure and if he makes use of his work solutions.

How are customer service and technical support?

I have not had experience with technical support. 

What's my experience with pricing, setup cost, and licensing?

While I don't recall the exact price I do recall that it was quite high.

What other advice do I have?

My recommendation to others is that the solution should offer different tools. In line with the person's particular requirements he would need to make a choice. The pricing should be lower. What I do like about Visio is that it's quite intuitive in respect of the UI. In this regard it is similar to other Microsoft products. But, sometimes people need just the road to Tango, rendering the use of Visio unnecessary. It depends on the goal of what the person wishes to achieve. 

Taking into account that Visio is good enough and quite easy to use, but carries a higher than desired price, I would rate it as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1498125 - PeerSpot reviewer
Works at a comms service provider with 1,001-5,000 employees
Real User
A stable and flexible solution for drawing a variety of diagrams
Pros and Cons
  • "Visio is stable."
  • "The application grid seems to be unreliable which makes simple tasks complicated."

What is our primary use case?

We mostly use this solution for process management and for diagram modeling. Functional diagrams or BPMN partition diagrams — that's all. Some nice drawings for presentations.

Almost all of our employees use bundled Microsoft products and because they have no administrative rights, they cannot install additional programs. We use Visio to present our diagrams to our employees as it's too complicated to explain how to use our services over and over. If we had a BPM platform and a diagram modeling solution, we would not use Visio.

Within our organization, there are roughly 100 people that use this solution.

I am not sure if our company has plans to keep using Visio — it's not up to me. If we were to stop using it, I wouldn't miss it.

What needs improvement?

To me, Visio doesn't really stand apart from similar solutions that I have used. When it first came out, it was quite a progressive product. As it's simply for drawing and painting diagrams, lines, flowcharts, the price is too high. I do not understand why this product is not included in the Microsoft Office package.

I personally wouldn't buy Visio even if it were 10 times cheaper because I only use it at work for diagram modeling; it's not a unique product anymore. 

It's both stable and flexible, but many features are complicated. The application grid seems to be unreliable which makes simple tasks complicated. It's not very easy to make diagrams the way I would like them to look.

It should be easier to convert to other vector graphic file formats. Auto error-correction features would also be a big help. If you have a diagram and you scroll your mouse too far, you'll lose your diagram. 

For how long have I used the solution?

I have been using Visio for nearly two years. 

What do I think about the stability of the solution?

Visio is stable.

How are customer service and technical support?

We contact them from time to time. I am satisfied with them.

What about the implementation team?

My boss signed a decision and an IT support unit installed Visio. It only took a couple of minutes. There were absolutely no problems regarding the installation of the product.

What's my experience with pricing, setup cost, and licensing?

Personally, I think the price of this solution is too high. I need this product for my work. I have also bought Office 365 for myself, for my personal office. But if I want to work at home, I can't use Visio due to the price.

Which other solutions did I evaluate?

No. But currently, we are in the process of studying other business process management solutions, including Microsoft Dynamics. 

What other advice do I have?

In the near future, I would like to see an updated product with diagram usage in BPM systems.

I would recommend Visio to other companies if money is not a problem. Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Principal Consultant at Lexington Consulting
Consultant
Top 5
Provides a quick way to spruce up client reports and proposals with rudimentary yet impactful visuals.
Pros and Cons
  • "Visio has improved my workflow by making it easy to create charts, diagrams, and basic illustrations that I can use in my client reports and proposals. It has saved me a lot of time I would otherwise spend creating visuals for clients by hand."
  • "There could be better integration between Visio and Word, especially when it comes to importing graphics from the one to the other."

What is our primary use case?

I use Visio when I'm writing a client report in Microsoft Word, and I want to put in a simple graphic to supplement the text or better explain something. Visio's graphics are not complicated. They're quick and easy to create, so I use them mainly for what I would call static graphics, like simple charts and diagrams.

How has it helped my organization?

Visio has improved my workflow by making it easy to create charts, diagrams, and essential illustrations to use in my client reports and proposals. It has saved me a lot of time I would otherwise spend creating visuals for clients manually.

What is most valuable?

One of the most valuable features is the online support from Microsoft. Whenever I'm stuck with a problem, I can contact customer support. They will almost certainly get back to me within a reasonable time frame. They're good with that.

It is easy to use online tutorials and training videos provided by Microsoft and elsewhere, such as on YouTube. So, if I want to create a new diagram, add some shapes, or increase the weight of a connection from one object to another in my graph, I can easily find out how to do that.

Another aspect that I enjoy is the seamless online integration. For example, there's the ability to download all sorts of extras like different shapes, stencils, objects, etc., for free directly from Microsoft into Visio. Also, I like that you can drag and drop online pictures straight from the Web into Visio.

What needs improvement?

There could be better integration between Visio and Word, especially when it comes to importing graphics from one to the other. Visio's graphics don't seem to play well with other applications. Sometimes I move a business process graphic to a Word document. It doesn't copy the picture correctly, or it leaves some of the connectors off. Or it puts the wrong one in or changes the font for no apparent reason. That's a pain in the neck, and it's one of my biggest complaints about Visio.

Moreover, when I connect a caption to a drawing and move the drawing, sometimes the caption gets left behind. And if you shrink the size of a drawing, I'd like Visio to scale the font automatically. Small details like this would significantly improve the product.

Aesthetically speaking, the graphics can be a bit crude and simplistic. The graphics are sufficient for most purposes, though dated in their appearance. Visio is a static program that tries to keep things simple for most users. However, I would appreciate it if Microsoft made an allowance for at least slightly more complicated graphics. As they are now, they do not inspire or motivate interest in the subject. People don't look at the graphics and say, "Wow, that's a great graphic." They look at it and say, "Uh-huh, move on. Next!" It's a lot of the sameness.

I would also love to see Visio with a more intuitive and reliable data linking feature. I shouldn't have to program or develop any complicated code. Just press a button, connect to the spreadsheet, and update it. For me, sometimes it works, sometimes it doesn't. You should trust your application so that when you need it to link, it links. It would help to know that Visio is using the latest data, mainly because you don't want to embarrass yourself in front of a customer with wrong or outdated data especially when you have a time crunch and have little time to verify if an application worked as you wish it would.

I like dynamic programs. I want to take inputs from other places and have the application automatically update my chart and know that it's correct. And not only do I want it updated, but I wish to document updates, so I can see what updates were selected and used. So, if the document references a spreadsheet or an Access database, it shows where the data came from, what version it is, and the date. If you're doing a nice bar chart in Visio and you want all the bells and whistles, you can see the source material and revision of the chart so that you don't have to go back and say, "Is this right?"

I want to create my objects and my object library more easily. I think you can do some of that, but it's not that simple. I haven't had a lot of experience creating objects, but when I did tried, it was awkward.

The support is okay, though not super great; I wouldn't expect it to be. Visio is not a program where you need a lot of hand-holding for most tasks. It's quite suitable for those who want to drag and drop, so support isn't too crucial, though there is room for improvement.

For how long have I used the solution?

I have been using Visio since it first came out in the early 1990s.  It hasn't improved much in that time.

What do I think about the stability of the solution?

It's very stable. I have never had a crash in Visio ever.

What do I think about the scalability of the solution?

For my use case, there's not much need to scale it up in any meaningful sense. When I'm writing a proposal or preparing a report for a client, I try only to put in a sufficient number or well-considered graphics to get my point across.

I typically create my graphics and place them in a Word document. And then I hope they stay together as I move things around during the editing and review processes. Sometimes they do, sometimes they don't. So, in terms of scalability and accuracy, Microsoft could improve integration and consistency between their Office applications.

How are customer service and support?

I haven't had to use technical support very often at all over the years. I might have used it only once or twice in the past twenty-something years. I'd rate the support I received as a five out of ten. Not too good, not too bad. Thankfully, they've gotten rid of a lot of the need for that kind of tech support by putting better help and documentation online.

Microsoft offers training videos online that teach the basics of Visio well enough. I can also go on YouTube if there's something unique or unusual that I need to do. Frequently, somebody's already done it, and I can quickly learn how they did it.

Suppose you do want technical support. In that case, Microsoft has a reasonably active Visio user group. However, it's not real-time help, and you may have to wait a little while for a response. If you want somebody to help you live, you're going to have to pay a third-party company for that kind of support. I don't use Visio so much that it's worth going that route.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I used a similar solution to Visio many years ago, designed for business flowcharts and business processing. The company that built the software went out of business.

How was the initial setup?

It's easy to get started with mocking-up simple flow charts and diagrams. Still, it can get very complicated when setting out anything a bit more detailed—especially when getting titles, labels, and font sizes to match up. Suppose you want to make a custom organizational chart or a product line chart with all the details and specifications. In that case, I suspect you'll need to set aside some time to learn the user interface more thoroughly.

What about the implementation team?

In-house.  

What was our ROI?

I haven't actually calculated an ROI, but I would approximate that I save at least two hours' time of cumulative manual effort for each graphic built with Visio.

What's my experience with pricing, setup cost, and licensing?

The licensing process is a breeze. Buy the license and download the application from Microsoft. Enter the license key in Visio to activate the software.

Which other solutions did I evaluate?

No.  I've used Visio for many years.  It does what we need it to do and is good enough for the simple graphics we use, but perhaps, we could improve our graphics if we had a more dynamic and creative graphics application.

What other advice do I have?

I like to call Visio a program for the graphically impaired. I use it because I hate spending lots of time preparing graphics, especially when our clients don't spend a lot of time studying them. I would recommend skipping any fancier alternatives unless your business demands it. Most people might benefit from adding quality visuals to their documents but don't have design skills. In that case, I recommend using Visio instead.

As long as you don't have excessive expectations, it will do what you need it to do and do it for a reasonable cost.

I would rate Visio an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.