I use it for everything that has to do with data input and of course Excel, Office and the like. It is pretty much the cornerstone software for what I do.
Manager at Self employeed
It has more features than expected, but it could be more user-friendly
Pros and Cons
- "It has more features than somebody would expect, and it is worth taking a deeper look into the features available."
- "It has more features than somebody would expect, and it is worth taking a deeper look into the features available."
- "It could be more user-friendly for inexperienced people."
- "It could be more user-friendly for inexperienced people."
What is our primary use case?
What needs improvement?
I'm not really sure whether this is possible, but maybe some sort of PDF editing. I also think that it could be more user-friendly for not-so-experienced people.
For how long have I used the solution?
I have been using Office 365 for the last couple of years.
What do I think about the stability of the solution?
I had a couple of crises, but I believe it was due to hardware, so I will not comment on the stability.
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What do I think about the scalability of the solution?
The scalability is pretty good. But the enemy of something good, is something even better. There is always room for improvement.
Which solution did I use previously and why did I switch?
I was previously using Google Docs. I changed to Office 365 because it's more stable and I'm more familiar with it.
How was the initial setup?
The last time I set it up, it was pretty straightforward. This time, to be honest, I had an external company set it up.
What about the implementation team?
I used an external company for the installation.
What other advice do I have?
It has more features than somebody would expect, and it is worth taking a deeper look into the features available.
I would rate this solution as a seven out of ten. It does what it says that it does. However, as I said, it could be more user-friendly for inexperienced people, and of course, things can always get better.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information Officer at BeeBryte
Allows us to collaborate through Microsoft Teams and maintain a documentation repository
Pros and Cons
- "We use it for documentation management, to collaborate with Microsoft Teams, web calls, web conference calls, chats, and as a documentation repository mainly. We have an Office pack suite to be able to write documentation, make spreadsheets, and create PowerPoints."
- "It's magic."
- "The integration with mobile services is not so good. It's coming, but they could improve a lot."
- "The price is getting more and more expensive."
What is our primary use case?
We use it to collaborate. We use it for documentation management, to collaborate with Microsoft Teams, web calls, web conference calls, chats, and as a documentation repository mainly. We have an Office pack suite to be able to write documentation, make spreadsheets, and create PowerPoints.
We are also using Microsoft Bookings to have calendars and automatic booking with people. At the moment, we are also using Microsoft Flow to be able to integrate between our CRM and SharePoint.
What is most valuable?
It's a very good suite. I did a survey, and our people are very happy using Microsoft.
What needs improvement?
The price is getting more and more expensive. They increased the price recently.
We are thinking about the way we are using our ERP and our CRM. The integration with ERP is not so good, but mainly due to the ERP, not due to Office. For integration with CRM, we are using Pipedrive.
The phone systems are expensive at the moment. The integration with mobile services is not so good. It's coming, but they could improve a lot.
For how long have I used the solution?
I have been using this solution personally for many years. My company moved to Office 365 in September.
What do I think about the stability of the solution?
It's magic. We had many issues with our previous open source solution Nextcloud, and now we rarely have any incidents. Those who are using this solution in my company are very happy with it.
How are customer service and support?
We installed the solution by ourselves and encountered some issues. We had some questions for technical support and they provided the answers, so it was quite efficient.
I would rate them a 5 out of 5 because they were very fast and precise.
Which solution did I use previously and why did I switch?
We were using the Nextcloud open source tool.
How was the initial setup?
It was quite easy considering our expertise, which was not very high. I trained my team thanks to Wiki and online documentation. It was okay. We did not use any partners.
What about the implementation team?
We did the installation in-house.
What's my experience with pricing, setup cost, and licensing?
For the moment, we are paying on a monthly basis because we are still adapting the support and how we want to proceed. I think we will move to paying for the annual license.
We are planning to switch from Office 365 to Microsoft 365, because we will deploy the security part and the configuration management part with Microsoft Defender and Intel.
What other advice do I have?
I would rate this solution 9 out of 10.
Some people might be disappointed with this solution because I discovered that for my team, it wasn't so easy for them to use at the start. I provided all the links for online training for Microsoft, but sometimes when we have new people, they don't know. The training is really well done. Everybody's able to manage and to use it after following the online training.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Office 365
May 2026
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Assistant Administrator at PostsTechnohub Limited
High level support, flexible, and useful automation
Pros and Cons
- "The most innovative feature of Office 365 is the Power Apps, which allows us to automate literally everything that we want automated. For example, sending attachments to specific folders on SharePoint, adding people's SharePoint when certain apps are performed, or emailing certain people at certain instances, such as when you've done a follow-up with the CRM and you need a marketing email to be sent out at a particular point."
- "The most innovative feature of Office 365 is the Power Apps, which allows us to automate literally everything that we want automated."
- "I rate the support of Office 365 a four out of five."
- "I rate the support of Office 365 a four out of five."
What is our primary use case?
We are using Office 365 mainly for emails, document storage, SharePoint, and the Power Apps to build our own in-house applications.
What is most valuable?
The most innovative feature of Office 365 is the Power Apps, which allows us to automate literally everything that we want automated. For example, sending attachments to specific folders on SharePoint, adding people's SharePoint when certain apps are performed, or emailing certain people at certain instances, such as when you've done a follow-up with the CRM and you need a marketing email to be sent out at a particular point.
For how long have I used the solution?
I have been using Office 365 for approximately two years.
What do I think about the stability of the solution?
Office 365 is stable.
What do I think about the scalability of the solution?
We have found Office 365 to be scalable.
We have approximately 25 people using this solution in my organization. All of our departments are using it.
The organization is growing rapidly, as we onboard more users, we'll be using Office 365 a bit more. We typically recommend Office 365 to our clients. The feedback that we have received from our clients is it's a solution they're willing to stay with.
How are customer service and support?
Support Office 365 is at a high level. Any time I have an issue, support is always there. Whether it's by email or call back, the response is very prompt. I usually receive my issues resolved within less than eight hours.
I rate the support of Office 365 a four out of five.
How was the initial setup?
The setup of Office 365 was straightforward because I'm the one who did the initial setup as my background is in web dev. Additionally, starting the configuration was pretty easy for me.
A hybrid deployment of Office 365 took approximately two days to have all their emails migrated and everyone up and running.
What about the implementation team?
We did the implementation in-house.
What's my experience with pricing, setup cost, and licensing?
We have a license to use this solution. We have an E3 license which covers many different solutions.
Which other solutions did I evaluate?
We have evaluated other solutions and we settled on Office 365 because of the stability and flexibility.
What other advice do I have?
Office 365 itself is very organization-friendly, if you're an organization that is looking for a solution that will sort out all your office problems, then definitely it's a solution that you'd be looking for.
I rate Office 365 an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Good applications, helpful for work, and can easily expand
Pros and Cons
- "It is stable."
- "If you do not think about the money you have to pay to activate it, the tool offers good value and many applications, making it worth it."
- "Microsoft Word is a little bit left behind regarding the tools it has."
- "They are a little bit behind Microsoft Word in regards to the ability it has."
What is our primary use case?
In my workplace, we were mostly using Excel and Word to organize files, to be able to do tables, and handle general work. Mostly, these tools are the ones that we're using, however, it has a whole suite.
What is most valuable?
It's easy for you to create tables, organize your data, write some text, et cetera. If you want to apply for a job, you need to do, for example, your CV or cover letter, and you need Word to write in. The various applications and software available are excellent.
The implementation is easy.
It is stable.
The product can scale.
What needs improvement?
They are a little bit behind Microsoft Word in regards to the ability it has. It has many things you can add, and they keep adding tables, diagrams, and everything in other places. However, Microsoft Word is a little bit left behind regarding the tools it has.
For how long have I used the solution?
I’ve been using the solution for four years now.
What do I think about the stability of the solution?
The solution is stable and reliable. The performance is good. There are no bugs or glitches.
What do I think about the scalability of the solution?
It is a scalable product. You can expand it as needed.
We have more than 200 people on the solution currently.
How are customer service and support?
I’ve never directly dealt with technical support. I’m not sure how helpful or responsive they are.
Which solution did I use previously and why did I switch?
I did not use a different solution previously. It was my first choice, and I went with it.
How was the initial setup?
The initial setup is very straightforward. It’s not complex. It’s not difficult.
What about the implementation team?
I didn't handle the setup myself; someone else handled the implementation. I’m not sure exactly who was involved.
What's my experience with pricing, setup cost, and licensing?
I’m not sure of the exact cost. In the past, it might have been free. However, now, people do need to pay in order to use it.
I would put the pricing around two out of five. It's not the cheapest price per se. However, due to what it offers, it's actually worth the money.
What other advice do I have?
I am a customer and end-user.
I’m not sure which version of the solution we’re using. I use both cloud and on-premises deployments.
If you do not think about the money you have to pay to activate it, the tool offers good value and many applications, making it worth it.
I’d rate the solution nine out of ten. There’s still room for improvement. However, it’s pretty good.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Adv. Partner Systems Engineer at a computer software company with 10,001+ employees
It's highly reliable and deploys quickly
Pros and Cons
- "I like Office 365's usability."
- "Office 365 is highly reliable."
- "As a private user, I do not appreciate the cloud features, but I doubt that this is something Microsoft would consider a feature request."
- "As a private user, I do not appreciate the cloud features, but I doubt that this is something Microsoft would consider a feature request."
What is our primary use case?
I mostly use Office 365 for email. I have a license for five desktops, and my family is using all the five, including myself
What is most valuable?
I like Office 365's usability.
What needs improvement?
As a private user, I do not appreciate the cloud features, but I doubt that this is something Microsoft would consider a feature request.
For how long have I used the solution?
We've been using Office 365 since it was launched. Our company is a Microsoft partner. so we use Office 365 all the time. I also use 365 at home.
What do I think about the stability of the solution?
Office 365 is highly reliable. That's one reason I'm still using it.
How are customer service and support?
In the company, I was providing support for Microsoft solutions, so I never needed to contact support.
Which solution did I use previously and why did I switch?
I'm still using Linux and Linux features. I primarily use Firefox and Thunderbird at home.
How was the initial setup?
Setting up Office 365 is straightforward. I use it on Mac and Windows, and it only takes a few minutes in both cases.
What's my experience with pricing, setup cost, and licensing?
Office 365 costs 100 euros per year. That's perfectly okay for the features it has.
What other advice do I have?
I rate Office 365 nine out of 10. In the old days, we always compared open-source solutions to Microsoft, and Microsoft usually had the better offering. I'm not sure that's always the case for personal use.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Crm/Business Intelligence administrator at Kc firiakis LTD
Reasonably priced with a good user interface and great Excel formulas
Pros and Cons
- "It's inexpensive to license."
- "The formulas are great, you can play with Excel and you can put the formulas in and kill some time, and it is very, very useful for the user."
- "I'd like to see them add more features in the future in order to continue to advance the product."
- "I'd like to see them add more features in the future in order to continue to advance the product."
What is our primary use case?
Within this solution, I've been using Excel most of the time, as well as Microsoft Word. Excel is the main reason to use this product, however.
What is most valuable?
The formulas are great. You can play with Excel and you can put the formulas in and kill some time. It is very, very useful for the user.
The solution is quite stable.
It's inexpensive to license.
The user interface is great.
The solution gives users a lot of different options.
What needs improvement?
I don't see any areas of improvement right now in terms of features. That said, I'd like to see them add more features in the future in order to continue to advance the product.
For how long have I used the solution?
I've been using the solution over the last six months, and I have been using it quite regularly.
What do I think about the stability of the solution?
The solution is very stable. This is true, especially in Excel. There are no bugs or glitches and it doesn't crash or freeze. It's a very reliable product.
What do I think about the scalability of the solution?
The scalability is great. I would rate it a ten out of ten.
I would estimate that 80% of the people in our company are using Excel. That's over 60 people, for sure.
How are customer service and support?
I've never directly dealt with technical support in the past.
How was the initial setup?
I didn't handle the initial setup. I can't speak about if it is simple or complex to execute.
What about the implementation team?
Someone from within our organization handled the initial setup.
What's my experience with pricing, setup cost, and licensing?
We do pay a monthly licensing fee, however, I cannot speak to what the exact costs are for the company.
It's not overly expensive. It's my understanding that it is a pretty inexpensive product.
I'd rate the cost a two out of ten in terms of how expensive it is.
What other advice do I have?
I'm a customer and an end-user. I'm not sure which version of the solution I am using.
I'd advise those who want to use the solution, especially Excel, that they should do some studying first. It will make everything easier once you start using it.
I'd rate the solution a nine out of ten. It's great. It's a really excellent solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Director at Onsearch
Presents information in a clear way for users and provides a good ERP for services but not for logic systems
Pros and Cons
- "The way the ERP presents information for the user is very good."
- "The way the ERP presents information for the user is very good."
- "Normally, they have a way to work with specific developments, and I think they shouldn't allow the partners to make some changes they have made. When I have a client with a lot of changes, we have a problem with that because there aren't rules to develop inside the ERP, so you can do anything."
- "I'm not happy with how Microsoft Office 365 works."
What is our primary use case?
I am using the new version, which they launched at the beginning of this year in Portugal. Business Central is the new version of the ERP for Microsoft.
The solution can be deployed on a public cloud and on-premises.
My company implements the solution, but the clients I do projects for usually have 50-60 users.
What is most valuable?
The way the ERP presents information for the user is very good.
What needs improvement?
I'm working with logistics a lot, and I'm seeing that the Business Center is not so good because I've been working in IT since 1984, so I have some experience in logistic systems. Three years ago, I had a project with a big client here in Portugal and I started using Microsoft Navision, which is the old version of Microsoft ERP. Now we are changing to Business Center, but it's not very good.
I think Office 365 is a good ERP for services but not so good for businesses, for industries, or for logistic systems. Those areas could be improved.
I'm not happy with how Microsoft Office 365 works. Normally, they have a way to work with specific developments, and I think they shouldn't allow the partners to make some changes they have made. When I have a client with a lot of changes, we have a problem with that because there aren't rules to develop inside the ERP, so you can do anything. I think that's not a good point.
I think SAP is very well prepared for that compared to Microsoft because it has the rules that departments have to follow. So, there should be more rules regarding restrictions for partners.
Procurement could also be improved.
For how long have I used the solution?
I have been using this solution for about three years.
What do I think about the scalability of the solution?
The scalability depends on the service area. For example, the scalability is good for the public sector, banks, and companies that are doing projects. For businesses like that, it's very useful. But for industrial and logic sectors, it's not scalable.
There are some simple ERPs that are much better than Microsoft Navision and Business Center. For scalability, SAP is much more powerful than Microsoft.
How are customer service and support?
I would rate technical support 4 out of 5.
Which solution did I use previously and why did I switch?
I worked with SAP for three years. For maybe 15 years, I worked with another Portuguese ERP.
I switched to Microsoft because I started working for a multinational company. The problem is that for software that is made locally in Portugal, if you start a project with a company, you are stuck with that company. You can't change solutions, so you have a big investment in that kind of process.
I think it's better to work with international products, because if you don't like that partner, you can switch to another partner. I think that is the best reason for one company to choose software that is implemented with lots of tech companies, because you can change and use another company.
How was the initial setup?
Initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
Some clients are starting to choose to pay monthly, and I think it's easier for them to understand the impact of the cost to the company.
I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price.
What other advice do I have?
I would rate this solution 5 out of 10.
For someone who wants to implement this solution, my advice is to ask your company to study the business and the needs of the project really well before choosing it.
When a company wants to buy a solution, they usually don't understand what they want. They know they have some reasons to change or buy a new solution, but normally they are not very well prepared for a change. I think companies should make a study and then choose the best solution for their company's needs.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
CGO | Diretor de Inovação e Crescimento at a computer software company with 1-10 employees
Adaptable and easy to use, with a good interface
Pros and Cons
- "Adaptable solution with a good interface. It's easy to set up and easy to use."
- "My advice for people planning to use Microsoft Defender for Office 365 is that it's a very good solution, and they won't have problems using it."
- "Microsoft Defender for Office 365 could use some customization, but this area for improvement is trivial."
- "Microsoft Defender for Office 365 could use some customization, but it's trivial."
What is our primary use case?
Microsoft Defender for Office 365 is mostly used for AI, SharePoint online, and importing information.
What is most valuable?
Microsoft Defender for Office 365 has been used here in Brazil for a long time, so the familiarity is there. It's being used by both individual and enterprise users, and it has a good interface. It's very adaptable and it's easy to market in Brazil. We've installed this solution for a lot of enterprise clients. It's a solution that's easy to use.
What needs improvement?
Microsoft Defender for Office 365 could use some customization, but it's trivial.
What do I think about the scalability of the solution?
There are some solutions that are easier to scale compared to Microsoft Defender for Office 365, but in general, its scalability is okay.
How was the initial setup?
The initial setup for this solution is very easy.
What other advice do I have?
I've been selling all kinds of solutions, including Office 365, Power BI, and Microsoft Defender for Office 365. I'm based in Brazil and I've been working with Microsoft partners. We have a whole list of customers who use Microsoft solutions. We usually deal with the newest versions and models of Microsoft products.
I don't know exactly what could be improved in this solution. There could be a small room for improvement, but I don't know what it is, or if Microsoft Defender for Office 365 really needs improvement, because it is a very solid solution.
For deployment and maintenance of this solution, we have five people who are in charge.
I don't have direct interaction with technical support, so I can't say from my experience if it's good or not, but what I observed it they give very good support.
My advice for people planning to use Microsoft Defender for Office 365 is that it's a very good solution, and they won't have problems using it.
I'm rating Microsoft Defender for Office 365 a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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