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reviewer1049817 - PeerSpot reviewer
VP Sales Head at a computer software company with 10,001+ employees
Real User
Valuable features and seamless integration enhance project management

What is our primary use case?

We primarily use it for document collaboration and team communications.

For example, we work with mid-sized companies in the tech sector.

What is most valuable?

The cloud storage and real-time collaboration features are incredibly valuable. The integration has definitely been beneficial to our project management.

It is beneficial that we also use Teams and SharePoint alongside Office 365 for better team collaboration.

What needs improvement?

The integration with third-party apps could be enhanced.

Streamlining the user interface would help.

For how long have I used the solution?

I have about five years of experience with it.
Buyer's Guide
Office 365
May 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What was my experience with deployment of the solution?

The initial setup is generally straightforward.

How are customer service and support?

I would rate Microsoft's technical support an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is generally straightforward.

What about the implementation team?

Usually, it involves a team of three to five people.

We usually require IT specialists and project managers during the deployment phase.

Which other solutions did I evaluate?

Office 365 provides a more integrated experience with a variety of productivity tools.

The seamless integration with tools such as Word and Excel sets it apart from other content collaboration platforms.

What other advice do I have?

I recommend that they take advantage of the trial period to see if it fits their needs.

I would give Office 365 an eight overall.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer2517063 - PeerSpot reviewer
Head Of Research And Development at a transportation company with 201-500 employees
Real User
Top 10
Facilitates collaboration and efficient workflows for data presentation

What is our primary use case?

I work in IT and I use Office 365 primarily for collecting and presenting information, but it is not the main tool for my job.

What is most valuable?

Office 365 is a stable product, and I find it very useful for collaboration, especially when I use Excel to elaborate data that I later use with Power BI. I extensively use SharePoint for workflows such as document approvals between departments and internal approvals.

What needs improvement?

It would be beneficial to have integrated analytics with SharePoint, allowing insight into workflow timelines and efficiency, such as identifying delays or fast completions for day-to-day operations.

For how long have I used the solution?

I have used Office 365 for thirty years.

What was my experience with deployment of the solution?

I have not faced significant issues with deployment.

What do I think about the stability of the solution?

I have not faced any stability issues, such as downtimes, with Office 365.

How are customer service and support?

I have had limited experience contacting Microsoft support, but when I encountered an issue connecting to SharePoint, it took more than a day to resolve.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup is very quick. I recently changed laptops, and it was a matter of minutes to set up Office 365.

What's my experience with pricing, setup cost, and licensing?

I am not really involved in the pricing, but I perceive a good ratio between value and cost.

What other advice do I have?

I rate Office 365 eight out of ten. I suggest considering its benefits for collaboration and the potential value it provides compared to its cost.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Office 365
May 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,162 professionals have used our research since 2012.
Chief Executive Officer at As One Solution
Real User
Top 20
Maximizing productivity with extensive features while dealing with integration challenges

What is our primary use case?

Primarily, I use Office 365 and Teams for various tasks. My firm works as a consulting and IT solution provider for small and micro businesses. We use Office 365 for a range of applications like Teams, Exchange, Outlook, SharePoint, Power Application, and Power Apps.

What is most valuable?

I find the extensive list of features in Office 365 tremendously valuable, including Teams, Exchange, Outlook, SharePoint, Power Application, and Power Apps. In particular, I am an end user, and I consult my partner firms to use Office 365 and Teams. I have found that Teams and Outlook are my primary applications. Furthermore, I like Copilot Pro, which I have licensed for use with Outlook, Teams, Excel, and Word; it often provides excellent information and guidelines.

What needs improvement?

I have issues with call licensing problems, and there is a lack of good information about PBX and IT integration with Teams. Questions regarding licensing, such as the appropriate license needed for integration with PBX or for supporting call centers and IVRs, are common, along with inquiries about pricing for domestic and international phone calls. Additionally, I would appreciate more documentation on specific integrations.

For how long have I used the solution?

I have been using Office 365 for a few years, maybe five or more.

What was my experience with deployment of the solution?

The initial setup is not entirely easy. A setup may require changing configurations in Exchange and Teams, but overall it is manageable. Although not every deployment is straightforward, I do not spend excessive time resolving problems. The setup is flexible.

What do I think about the stability of the solution?

I rate the stability of Office 365 as eight out of ten, indicating room for improvement. Specifically, Microsoft Teams can have issues sometimes. Today, for instance, I was unable to log in to my Teams account for over an hour on my mobile. This might be due to my mobile operator or a Microsoft issue.

How are customer service and support?

In a case a few months ago, I assisted a non-profit organization, and I can say that communication has greatly improved with Microsoft. Everything was finished within five to seven days, and the support was cooperative, providing good guidelines. Microsoft is consistently improving in this type of communication.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have only used Microsoft solutions, primarily because my technical team consists of Microsoft-certified professionals. We have no experience with Linux, Google, or other platforms.

How was the initial setup?

The initial setup can vary depending on the client's requirements. Some setups are quick and fast, taking little time, while others require more effort from my team, especially when clients are uncertain about their needs.

What's my experience with pricing, setup cost, and licensing?

In Serbia, IT is considered expensive because our monthly budget comparison to the rest of Europe is low. With an average salary of 500 euros, Office 365 appears expensive. Many clients request discounts.

Which other solutions did I evaluate?

I did not evaluate other options because my technical team is composed of Microsoft-certified professionals.

What other advice do I have?

Overall, I would rate Office 365 as seven out of ten, taking into account the areas for improvement.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Business Analyst at Hewlett Packard Enterprise
Real User
Effective collaboration and report presentation are enhanced with user-friendly tools

What is our primary use case?

We use Office 365 predominantly for reporting purposes. We extensively utilize Excel and PowerPoint. Excel is used for generating and analyzing reports, while PowerPoint is used to prepare presentations and offer analytical solutions and suggestions.

What is most valuable?

Office 365 has been user-friendly and easy to learn. In case of any new upgrade, it is quite possible to explore. Collaboration tools such as Teams are very useful, especially when managing our projects and gathering feedback from stakeholders. Tools in Teams, such as the app for tracking and following up with stakeholders, are notably useful.

What needs improvement?

There is something called Office Script in Excel, which is not very user-friendly. Many team members find it difficult to apply recorded scripts to similar tasks. More training material or use cases related to Office Script would be helpful to maximize its potential because it has the capability to automate many Excel tasks. Additionally, there is interest in AI integration, particularly Excel and PowerPoint's capabilities, but access to Copilot is limited due to licensing costs.

For how long have I used the solution?

We have been using Office 365 for more than seven or eight years.

What do I think about the stability of the solution?

There have been no stability or performance issues with Office 365. Everything is all good.

What do I think about the scalability of the solution?

Office 365 is good, and scaling up or upgrading is easy without any problem.

How are customer service and support?

When it comes to corporate setups, there is an internal IT team available for assistance with technical support, so there is no issue.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I do not want to comment on pricing or experience with licensing, as I never purchase Microsoft products and only use the company's licensed products.

What other advice do I have?

Overall, I would rate Office 365 nine out of ten for the user experience.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Process Manager - Low-coding System Expert at Icosa Brand Ltd
Real User
I have integrated APIs effortlessly and expanded my tasks seamlessly

What is our primary use case?

I use Office 365 because it is easy to use, and I can do many tasks with it.

What is most valuable?

Office 365 is scalable. It is easy to integrate with APIs, which is very beneficial for the operations we conduct.

What needs improvement?

I cannot tell anything specific that needs improvement in Office 365.

For how long have I used the solution?

I have worked with Office 365 for twenty years.

What was my experience with deployment of the solution?

The deployment of Office 365 was easy and took only a few hours.

What do I think about the stability of the solution?

I would rate the stability of Office 365 as eight out of ten. Sometimes it is slow and needs restarting.

What do I think about the scalability of the solution?

I find Office 365 to be highly scalable. I would rate its scalability nine out of ten.

How are customer service and support?

Microsoft's technical support is very good. I would rate it as ten out of ten. Their support is available anytime we need it.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Office 365 was easy.

What about the implementation team?

The deployment of Office 365 was done by an integrator.

What other advice do I have?

I would recommend Office 365 to other people. The solution overall, I would rate it nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2706291 - PeerSpot reviewer
Assistant Executive at a computer software company with 501-1,000 employees
Real User
Efficient team collaboration with room for improved setup experience

What is our primary use case?

I use Office 365 in various environments including Teams.

What is most valuable?

The features of Office 365 are very beneficial. The Teams integration and SharePoint functionality have helped with project management in work and school environments.

What needs improvement?

There are features that could be enhanced or added to Office 365.

For how long have I used the solution?

I have had experience with Office 365 for a few years.

What do I think about the stability of the solution?

Office 365 demonstrates excellent stability overall.

How are customer service and support?

Their support deserves a rating of 10 out of 10 for customer service. I have utilized their online forums to resolve various issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not had experience with other platforms such as Google or different collaboration tools such as Adobe. I am interested in learning the main differences between Microsoft and Google for these applications.

What other advice do I have?

On a scale of 1 to 10, with 10 being the most easy, Office 365 could potentially be made easier to use.

I am familiar with the security framework of Office 365, particularly regarding Teams meetings. Special logins are required even when accessing personal accounts, which influences our data protection strategy and benefits the company.

AI is utilized in Word through the editor feature, though I am not aware of other AI features integrated with Teams.

I would recommend Office 365 to other businesses and educational institutions as it serves these purposes effectively.

My advice for potential users is that the solution is very beneficial.

Overall, on a scale of 1 to 10, I would rate Office 365 as very good.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1444875 - PeerSpot reviewer
Co-Founder at a consultancy with 51-200 employees
Real User
Top 20
Integration of additional icons has improved work efficiency, but support accessibility remains challenging

What is our primary use case?

I am just a user. It is on the cloud, so it is much better. I can use it wherever I want.

What is most valuable?

Office 365 is a pretty stable solution. It is in the cloud, so I can use all the documents that I have anywhere I want. There is one very good feature that I have. When I use SharePoint along with it, it makes life a lot easier for us, especially when I have to share documents or files with other clients.

What needs improvement?

There is really not much difference between Office 365 and standalone MS Office. However, regarding PowerPoint, while the icons are there, I wish it was as good as Apple's presentation software because it is easier to create PowerPoint presentations with Apple's equivalent software. They could have done better work if they had provided that functionality.

To be very honest, we use Cute FTP to transfer most files, and if they had FTP portals which they could guarantee were secure, that would be a great help. Then I would not have to start Cute FTP and perform all those operations. I do not know whether Office 365 has that functionality because I have not seen it, but it would have been quite beneficial if it was there.

For how long have I used the solution?

It is easy to deploy. It is not rocket science, but deploying information over the cloud is something that I am very skeptical about. I usually use Cute FTP or FTP-type solutions, as it is more secure compared to sending or sharing information. I do use cloud sharing, but only for documents that are not secretive or sensitive. I mainly use FTP to load or unload sensitive data. Other than that, insensitive data is just a matter of using a shared drive.

What do I think about the stability of the solution?

Regarding productivity gains, we have no issues with Microsoft. It is a very good service that they provide. The only problem I have seen is that Windows 11 gives many problems, especially when it updates your software. Everything slows down, every application slows down. I have reverted back to Windows 10 because Microsoft Windows 11 is not working for me. Let us see how things work out.

How are customer service and support?

It is very difficult to get hold of Microsoft support people or any support people, including Amazon. There are too many automated processes that you need to go through, and even then you do not know whether you will be able to speak to them.

How would you rate customer service and support?

What other advice do I have?

It is pretty good, to be very honest. In PowerPoint, if I just use it as a standalone software, the number of icons available is comparatively less in standalone Microsoft PowerPoint compared to Office 365. Additionally, it is easier to integrate other icons into Office 365 than into normal, standalone PowerPoint presentation solutions. It is not that I cannot do it. We have developed a tool through which we can integrate it completely, but it took us a while to figure things out.

There is not much difference in Excel or Word, at least I have not come across much difference. We are not doing much with AI as yet.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Bwalya Kasase - PeerSpot reviewer
Operation Analyst at New Energy Consulting
Real User
Top 5
Collaboration and real-time editing transform document management

What is our primary use case?

I use Office 365 primarily for analytics with Excel, document creation with Word, and managing emails with Outlook. I also use it for collaboration and real-time editing.

What is most valuable?

One of the main advantages of Office 365 is its widespread use, which makes it easier to collaborate on documents. It brings collaboration possibilities in real-time and offers time and money savings.

What needs improvement?

Sometimes Excel crashes unexpectedly when working with large datasets.

For how long have I used the solution?

I have been working with Office 365 since before it was called by that name.

What do I think about the stability of the solution?

Excel sometimes crashes when dealing with large datasets.

How are customer service and support?

On a couple of occasions I have contacted Microsoft support, and I was satisfied with their responses.

How would you rate customer service and support?

Neutral

How was the initial setup?

Installing Office 365 directly on my machine takes about fifteen to twenty minutes, making it fairly easy to deploy.

What was our ROI?

Office 365 is costly, but there aren't many alternatives. It is considered cost-effective as it brings some benefits such as collaboration and time savings.

What other advice do I have?

I would rate Office 365 eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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