We use this solution for email exchange.
System Engineer at a tech services company with 51-200 employees
Good stability and scalability but needs better features
Pros and Cons
- "It's very stable."
- "There are several additional features we would like to see, such as advanced features of SAN protection in Office 365. The main thing is the SAN protection; we would like to see a lot of advanced features added because we had a lot of spam attacks."
What is our primary use case?
What needs improvement?
There are several areas that this service can be improved. The email, there are certain features we would like to see improvements from Microsoft, and also there are applications called BlueJeans, and there are certain things.
There are several additional features we would like to see, such as advanced features of SAN protection in Office 365. The main thing is the SAN protection; we would like to see a lot of advanced features added because we had a lot of spam attacks.
For how long have I used the solution?
More than five years now
What do I think about the stability of the solution?
It's very stable.
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What do I think about the scalability of the solution?
The scalability is good. More than 700 people are using this solution. Their job titles range from IT manager, network engineer, to corporate team members, there are several staff engineers, everyone.
We have about three people who are directly working with deployment and maintenance.
Which solution did I use previously and why did I switch?
We were using open source email server entourage exchange, and from there the best option was to migrate to Office 365.
How was the initial setup?
The initial setup was a bit complex because we were migrating to exchange service.
Deployment took around three weeks to fully migrate everything to Office 365.
We used official applications provided by Microsoft for the migration. There were no other articles used.
What about the implementation team?
Technical support of Office 365 is good.
What's my experience with pricing, setup cost, and licensing?
We are using a particular type of license which allows each item to be priced around 30 dollars per month. There are no costs in addition to the standard licensing fees.
What other advice do I have?
The advice I would give depends mainly on their requirements. If they need to minimize their administration, Office 365 would be an excellent option.
On a scale of one to ten, one being the lowest and ten being the highest, I would rate this product a seven.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Enginer at University of Southern California
Detects patient data, like a social security number, in email attachments and triggers an alert
Pros and Cons
- "The functionality that is most valuable is the solution's ability to detect patient data in email attachments. Whenever a user sends out an email with patient data embedded in an attachment, it triggers an alert. The tool can detect a social security number and various other forms of patient identity. Emails are then automatically generated and sent."
- "Improvements can be made to the products generic offering. It's not customized for health care. It doesn't understand the meaning of health care related concepts. Providing a greater degree of industry specificity would make the tool much more unique and valuable."
What is our primary use case?
We use this solution to detect if a user, physician, manager, or director have sent out their patient data.
What is most valuable?
The functionality that is most valuable is the solution's ability to detect patient data in email attachments. Whenever a user sends out an email with patient data embedded in an attachment, it triggers an alert. The tool can detect a social security number and various other forms of patient identity. Emails are then automatically generated and sent.
What needs improvement?
Improvements can be made to the products generic offering. It's not customized for health care. It doesn't understand the meaning of health care related concepts. Providing a greater degree of industry specificity would make the tool much more unique and valuable.
I would like to see a more user-friendly interface in the next release. We worked with a developer to upgrade the settings and optimize the base functionality. If the UI was more intuitive, all the user would need to do is click through.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
It's a good solution and it's a stable solution.
We have a team of five engineers and software developers taking care of maintenance issues.
What do I think about the scalability of the solution?
It's scalable because it's a cloud solution. We haven't had any performance problem with it.
How was the initial setup?
The initial setup was straightforward. We followed the instructions. Since it's a cloud solution we just opened the administration tabs and created the rules as they apply to our operation. We created XML. We did have to build some code within the solution.
Deployment took a few months to fully implement the solution. The strategy we used was to test the solution within a test account first and after that, we deployed the products and we selected a subset of users to deploy it.
What other advice do I have?
The version we are using is very generic. It requires that you perform a lot of customizations.
I rate this product a 7 out of 10. I give it this rating because it works but it's not sophisticated enough and not specialized enough for health care. It requires a lot of time to customize.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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CEO/Programmer at Tech Elight
Convert pictures to PDF format with ease
Pros and Cons
- "Most of the work that seems not to work offline works perfectly with Microsoft Office 2013, like converting a Word document to a PDF file."
- "The feature to convert PDF file to a Word document needs improvement as well as the feature to save the file automatically when typing, without using the save command."
What is our primary use case?
Our primary use case is for creating files, and typing projects and for converting Word documents to PDF format.
How has it helped my organization?
Most of the work that seems not to work offline works perfectly with Microsoft Office 2013, like converting a Word document to a PDF file.
What is most valuable?
The ability to convert Word documents to PDF file is one of the features I love most. Pictures can be pasted into the Word environment and can be converted to PDF.
What needs improvement?
The feature to convert PDF file to a Word document needs improvement as well as the feature to save the file automatically when typing, without using the save command.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is efficient and effective.
What do I think about the scalability of the solution?
The scalability is really good.
How are customer service and technical support?
The technical support are responsive.
Which solution did I use previously and why did I switch?
We previously used a different version, Office 2007.
How was the initial setup?
The initial setup was not really complex.
What about the implementation team?
The installation was done in-house.
What's my experience with pricing, setup cost, and licensing?
The pricing is not really high, but one can get the software with the license key for free.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect at Bilicha Technology
It is a nice service that lets us share information easily, but it does not have flexibility on some mobile devices
Pros and Cons
- "The cloud service and Skype are the most valuable features."
- "It is very easy to deploy."
- "Using Office 365 is not that flexible on some mobile devices, like Android."
What is our primary use case?
We use it to share work and collaborate.
What is most valuable?
The cloud service and Skype are the most valuable features. We also use the MS Word and Excel.
What needs improvement?
Using Office 365 is not that flexible on some mobile devices, like Android.
They need to improve the security of the product. For example, I don't trust the OneDrive product on my computer.
For how long have I used the solution?
One to three years.
What do I think about the scalability of the solution?
We have five people in our office.
How are customer service and technical support?
The technical support is okay. It is Microsoft.
How was the initial setup?
It is very easy to deploy.
What was our ROI?
We have already seen ROI.
What's my experience with pricing, setup cost, and licensing?
The pricing is good for all the features that we receive, e.g., Skype for Business.
What other advice do I have?
It is a nice service that lets us share information easily.
Look into the security and cost of the solution before purchasing.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
Sales Manager at Essar
Has an upgraded version of MS Word and a better and upgraded PowerPoint
What is our primary use case?
It gives a platform to connect with your colleagues. Through Yammer, its cloud connectivity enhances its MS Office experience.
How has it helped my organization?
By employing cloud integration, its performance has increased. It has got an upgraded version of MS Word, and a better and upgraded PowerPoint, which are very useful.
What is most valuable?
Its cloud connectivity and integration of Yammer is best. It's a complete package for any office to use.
What needs improvement?
- They should reduce the license fees....otherwise its the best office solution till date from the Microsoft.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud-based management is valuable and software deployment is positive
Pros and Cons
- "Cloud-based management is valuable and software deployment is positive."
- "Their support is so terrible and unusable except during dire emergencies."
What is our primary use case?
We use it throughout our business for email and documents. It has allowed us to stop maintaining SharePoint and Exchange installs.
How has it helped my organization?
It has allowed us to eliminate a lot of in-house infrastructure and has simplified our software licensing.
What is most valuable?
Cloud-based management is valuable and software deployment is positive. SharePoint, document sharing, and Skype have been helpful as well.
What needs improvement?
They should stop releasing new features and focus on making the existing ones work. Their support is so terrible and unusable except during dire emergencies.
For how long have I used the solution?
Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT and Digital Evangelization with 11-50 employees
Product helps us be more efficient with a standardized way of doing things
Pros and Cons
- "The technical support is outstanding."
- "The product helps us be more efficient. It helps us to have a standardized way of doing things."
- "There are some complexities to the initial setup if you use some of the more advanced features."
- "It needs improvements around its compatibility with non-Microsoft products."
- "They should do more testing before product releases."
What is our primary use case?
We are using the cloud-based version. We use it in an office environment and also in a school environment. It is performing great.
How has it helped my organization?
The product helps us be more efficient. It helps us to have a standardized way of doing things. It is very compatible with other companies that we do business with, because they have about a 90% market share in that space. Therefore, it makes it where we can be compatible with the people that we do business with.
What is most valuable?
The whole Office suite of Office products: Word, Publisher, Outlook, etc. are fantastic. The whole suite of products is very good.
What needs improvement?
- It needs improvements around its compatibility with non-Microsoft products.
- They should do more testing before product releases.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
I have not had any problems with the scalability. It has scaled to everything that we have needed.
How are customer service and technical support?
The technical support is outstanding.
Which solution did I use previously and why did I switch?
We switched from the PC-based solution (desktop) to the cloud-based. The cloud-based gave us more opportunities to be more flexible. It is easier to get to when employees are out of the office or at home. They can link in to the product, so it makes it very available.
How was the initial setup?
The initial setup is very straightforward. There are some complexities to it if you use some of the more advanced features, but for the basic install, it is very easy.
What's my experience with pricing, setup cost, and licensing?
The pricing/licensing is easy to manage.
Which other solutions did I evaluate?
There weren't any vendors on our shortlist. We just decided to go to the cloud version. We were already using it in our desktop environments, so there were no competitors.
What other advice do I have?
It is an excellent, stable solution for doing what we do in our business. The product has my highest recommendation.
Most important criteria when selecting a vendor: reliability of the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a tech services company
Great impact on project management and team collaboration
Pros and Cons
- "Great impact on project management and team collaboration."
- "The phone VoIP product provides genuine a unified communication solution."
- "Security is still complex, but the admin console improving."
- "Constantly evolving with new features, which can be challenging for users."
What is our primary use case?
- Great set of productivity and collaboration tools
- Strong security, if properly configured
- Constantly evolving with new features, which can be challenging for users.
How has it helped my organization?
- Great impact on project management and team collaboration.
- Improved communication and documentation.
- SharePoint's great platform for controlled document storage and management of digital assets.
- The phone VoIP product provides genuine a unified communication solution.
What is most valuable?
- SharePoint: search, portal pages, collaboration
- Teams: project management, event management, and section teamworking
- Phone: VoIP unified communication with Skype for Business across mobile, VOIP handsets, and Teams. Good reporting and good value subscriptions for international calls.
What needs improvement?
Teams still has some shortcomings, however, new features and fixes being rapidly released. Security is still complex, but the admin console improving.
For how long have I used the solution?
More than five years.
Disclosure: My company has a business relationship with this vendor other than being a customer. Trade IT is a Microsoft Partner.

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Microsoft Office products are always good, the interface are human friendly.